酒店英语期末试卷(1)

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酒店英语期末考试

1.What are the responsibilities of a receptionist?2.What are the responsibilities of a room attendant ?3.Guest:Your name is Mark brown. You’d like to reserve a single room away from the streetfrom 12 to 15 April. You are calling the hotel.Receptionist: You answer the phone and accept the booking.4.Guest: Your name is Mary Liu. You are in room 1234 and you want to check out. When yousee the bill you find there is a laundry charge for 68 yuan, but you did not use the laundry service.Cashier: when the guest complains about the overcharge, you recheck the bill and find that you have really made a mistake. You apologize to the guest and make out another bill.5.Guest: you are the guests and have come to the restaurant with a reservation. You havereserved a private room in 301.Hostess: lead the guests to their room and take the menu for the guests.Waitress: take order for the guest.Guests: You have no idea about the Chinese dish. You ask the waitress to recommend some dishes.Pickled cucumber 酱黄瓜Steamed beaf balls 蒸牛肉丸Kong Pao Chicken Jacket potato 带皮烤的马铃薯Spicy Chicked 怪味鸡Fried mandarin fish in squirrel shape松鼠桂鱼Twice-cooked pork slices 回锅肉Beijing roast duck 北京烤鸭Sweet and sour pork 咕噜肉填空和是非题在第一二单元短对话表格题第三单元词组翻译和句子翻译以第一第二单元测试题为主IV. Answer the following questions. (2*10)1.As a receptionist, how do you confirm a guest’s reservation?Repeat the information the guest provides, such as the guest’s name, the room type, guest’s arrival and departure dates, special preference, etc..2.Do you know how many types of room a hotel can usually provide?There are usually 7 types of room in a hotel and they are single room, double room, twin room, triple room, junior suite, business suite and deluxe suite.3.As a receptionist, what would you say if you don’t know the spelling of a guest’sname?How do you spell your name, please?4.As a bellman What would you say if you are not sure which one is the guest’ssuitcase?Could you tell me some features of your suitcase, please?5.Do you know how many ways in which the guests can usually pay their hotelbills?There are usually 5ways: traveler’s check, credit card, personal check, cash and foreign currency.6.As a cashier, if a guest complains his bill is wrong, what would you say to him?7.What would the housemaid say when it’s inconvenient for a guest to haveturn-down service?When would you like me to do the service?8.As a housemaid, what would you say when a guest has a special request forcleaning his room?I’ll be glad to do it for you?9.How do you express that you are pleased to serve guests?We are always at your service.10.Can a room attendant buy something for the guest while working withoutsuperior’s approval? Why or why not?No. it’s against the hotel policy.11.What does the guest usually request if he wants to meet his friends in his room inthe morning?He/She usually wants the room made up early.12.As a room attendant, what would you do if the ill guest calls you and tells you thename of the medicine he wants?Help the guest to see a doctor first.13.As a room attendant, what would you do if you can’t go shopping for a guest?Apologize first and ask for someone else to do it.14.What would you do if there is no food or beverage that the guest ordered?Apologize and recommend a different dish or drink.15.What should a receptionist do if he or she has something unclear about thereservation?Ask the guest again to make it clear.16.What would you say if you want to ask for the guests food order?May I have your order now, Sir/Madam?17.What would you do if a guest is not familiar with the food on offer?Recommend certain food to the guest.18.How do you ask whether you can serve the dishes or not?Excuse me, may I serve the dishes to you?19.What would you say to a guest to ask him or her to wait whild you are preparingthe bill?I’m sorry! I’ll check it. Please wait a moment.20.As a cashier, how can you check whether a bill is correct?Show the bill to the guest and ask him to check it.。

《实用酒店英语》考试试题一

《实用酒店英语》考试试题一一、单项选择题1、在酒店中，以下哪个选项的英文缩写是正确的？A. GM -总经理B. PM -部门经理C. ASM -大堂副理D. FOM -前台接待正确答案是：A. GM -总经理。

2、当客人询问房间价格时，以下哪个表达是正确的？A. The rate for a room is $200 per night.B. The price for a room is $200 per night.C. The cost of a room is $200 per night.D. The fee for a room is $200 per night.正确答案是：A. The rate for a room is $200 per night.3、下列哪个词组不是表示“在……之下”的意思？A. under the tableB. under the circumstancesC. under the weatherD. under the sun正确答案是：C. under the weather二、多项选择题1、下列哪些是酒店前台接待常用的英语表达？A. May I help you?B. What can I do for you?C. How may I address you?D. How may I assist you?正确答案是：ABCD。

2、酒店中，下列哪些情况需要使用“Could you please…?”的句型？A.请客人稍等时B.请客人帮忙时C.请客人确认预订时D.请客人开房门时正确答案是：ABC。

三、判断题3、“Check out”是指“结账离开酒店”。

（）正确答案是：对。

解释：在酒店中，“Check out”是指客人结账并离开酒店，通常在酒店前台进行。

客人需要出示房卡并支付房费，然后离开酒店。

因此，这个表述是正确的。

一年级期末考试英语试题一、听力部分1、请听录音，选出你听到的单词或短语。

酒店英语考试试题及答案

酒店英语考试试题及答案一、听力理解（共20题，每题1分，共20分）1. What is the man's phone number?2. What does the woman want to order?3. Where is the conference room located?4. When does the restaurant open for dinner?5. How long will the hotel hold the reserved room for the guest?6. What is the discount rate for hotel guests at the spa?7. What is the weather like today?8. What time does the airport shuttle leave?9. What is the man's complaint about the room?10. What is the woman's suggestion for the tour?二、单项选择（共20题，每题1分，共20分）11. A: Excuse me, could you please help me with my luggage?B: ______.A. You're welcome!B. No problem!C. I don't think so.12. The hotel offers ______ breakfast every morning for the guests.A. freeB. costlyC. limited13. The receptionist asked the guest ______.A. how long would she stayB. how long she was stayingC. how long she will stay14. A: Could you recommend a good restaurant nearby?B: ______. There are many options within walking distance.A. Sorry, I can't.B. Of course, I can.C. No, I can't.15. The fitness center is located ______ the swimming pool on the third floor.A. aboveB. belowC. beside16. A: Can I borrow a hairdryer?B: I'm sorry, all our hairdryers ______ at the moment.A. are repairingB. are being repairedC. are repaired17. The hotel provides ______ service for guests who need assistance with their luggage.A. conciergeB. housekeepingC. valet18. A: Is the hotel pet-friendly?B: Yes, ______. We allow small pets with an additional fee.A. it isB. they areC. we do19. The hotel offers a ______ of recreational activities, such as tennis and swimming.A. rangeB. choiceC. selection20. A: Excuse me, is there a 24-hour room service in this hotel?B: Yes, the room service is available ______ the clock for your convenience.A. aroundB. acrossC. throughout三、完型填空（共10题，每题1分，共10分）(A)Dear Mr. Smith,I am writing to express my 21 for the wonderful experience I had during my recent stay at your hotel. The excellent 22, comfortable accommodations, and impeccable 23 made my visit truly enjoyable.Firstly, I would like to commend the 24 staff for their exceptional service. They were always attentive and willing to assist with any 25 or concerns I had. Their friendly and professional attitude 26 me feel welcome throughout my stay.Moreover, the room I stayed in was spacious, clean, and well-appointed. The 27 bed ensured a restful sleep, and the modern amenities provided added convenience. I appreciated the attention to detail in maintaining cleanliness and comfort.Lastly, the hotel's dining options exceeded my expectations. The diverse menu offered a wide 28 of dishes, and the food was delicious. The restaurant staff was attentive and provided excellent recommendations.Overall, I am highly impressed with the quality of service and facilities at your hotel. I would not hesitate to 29 it to friends and colleagues who plan to visit the area. Thank you once again for a memorable stay.Yours sincerely,[Your Name]21. A. gratitude B. complaint C. disappointment22. A. ambiance B. accommodations C. amenities23. A. atmosphere B. attitude C. service24. A. reception B. cleaning C. restaurant25. A. questions B. reservations C. complaints26. A. made B. had C. gave27. A. comfortable B. queen-sized C. luxury28. A. assortment B. variety C. range29. A. promote B. recommend C. visit四、阅读理解（共10题，每题2分，共20分）(A)Welcome to Sunlight Resort & Spa!Experience luxury and relaxation at our five-star resort located in the heart of a tropical paradise. With stunning ocean views, world-class dining,and a wide range of amenities, your stay at Sunlight Resort & Spa will be unforgettable.Accommodations:Choose from our spacious and elegantly designed rooms, each equipped with modern amenities such as flat-screen TVs, mini-fridges, and complimentary Wi-Fi. Each room features a private balcony or terrace, providing breathtaking views of the ocean or our lush gardens.Dining:Indulge your taste buds at our on-site restaurants, offering a diverse range of culinary delights. From fresh seafood to international cuisine, there is something to satisfy every palate. Don't forget to try our signature cocktails at the poolside bar!Activities:Take advantage of our world-class facilities and activities during your stay. Unwind at our luxurious spa, enjoy a workout at the fitness center, or relax by our infinity pool. For the more adventurous, we offer snorkeling, kayaking, and guided hiking tours.Events & Conferences:Our resort is also an ideal venue for weddings, conferences, and other events. With state-of-the-art meeting rooms and an experienced event planning team, we ensure that your event is a success.Book your stay today and experience the ultimate in luxury and relaxation. We look forward to welcoming you to Sunlight Resort & Spa!30. What amenities are provided in the resort's rooms?31. What can guests enjoy at the poolside?32. What outdoor activities are available at the resort?33. What special services does the resort offer for events and conferences?34. What is the purpose of the passage?五、写作（共1题，共30分）请你以“我的理想酒店”为题，写一篇80~100词的短文。

酒店工作英语试题及答案

酒店工作英语试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a hotel?A. HelloB. Good morning/afternoon/eveningC. Hi thereD. Howdy答案：B2. Which of the following is NOT a hotel service?A. Room serviceB. Laundry serviceC. Wake-up callD. Grocery shopping答案：D3. If a guest asks for a late check-out, how should you respond?A. I'm sorry, we don't allow late check-outs.B. Let me check with the manager.C. Sure, no problem.D. That will be an extra charge.答案：B4. What does "front desk" refer to in a hotel?A. The place where guests check in and outB. The main entrance of the hotelC. The dining areaD. The reception area for VIP guests答案：A5. What is the meaning of "check-in" in a hotel context?A. To pay the billB. To register and receive a room keyC. To leave the hotelD. To request a room change答案：B6. Which of the following is a common courtesy in hotel service?A. Ignoring the guest's requestsB. Keeping a professional appearanceC. Interrupting the guest's conversationD. Using slang language with guests答案：B7. What should you do if a guest complains about the room temperature?A. Tell them to adjust it themselves.B. Apologize and offer to check the thermostat.C. Ignore the complaint.D. Charge them for a room change.答案：B8. What does "Do Not Disturb" sign mean when placed on a hotel room door?A. The guest is not in the room.B. The guest does not want to be disturbed.C. The room is under maintenance.D. The room is available for cleaning.答案：B9. What is the purpose of a "housekeeping" department in a hotel?A. To manage the hotel's budgetB. To clean and maintain guest roomsC. To handle guest complaintsD. To organize hotel events答案：B10. Which of the following is a benefit of being a hotel employee?A. Free accommodationB. Flexible working hoursC. Opportunity to meet new peopleD. Access to all hotel facilities答案：C二、填空题（每题1分，共10分）11. When a guest checks in, you should ask for their _______.答案：identification12. The term "suite" usually refers to a larger room with a separate _______ area.答案：living13. In a hotel, "concierge" is a person who provides _______ and local information.答案：information14. If a guest leaves without checking out, it is called_______.答案：walk-out15. The phrase "room rate" refers to the _______ for staying in a hotel room.答案：cost16. A "continental breakfast" typically includes _______, coffee, and juice.答案：pastries17. The "mini-bar" in a hotel room is a small refrigerator containing _______ and drinks.答案：snacks18. A "non-smoking" room is a room where _______ is not allowed.答案：smoking19. The "lobby" is the area in a hotel where guests can_______ and wait.答案：sit20. "Banquet" services in a hotel are often used for _______ and large gatherings.答案：events三、简答题（每题5分，共30分）21. What are the basic qualities of a hotel receptionist?答案：A hotel receptionist should have excellent communication skills, be polite and professional, have good knowledge of the hotel's services, and be able to handleguest inquiries efficiently.22. Explain the difference between a "single" and a "double" room in a hotel.答案：A single room is designed for one person andtypically has one bed. A double room is intended for two people and usually has either a double bed or two single beds.23. What is the role of a hotel's "bellman"?答案：A bellman assists guests with their luggage,provides directions, and may also help with other requests such as calling a taxi or giving information about the local area.24. Describe the importance of maintaining。

酒店英语试卷试题.docx

一、短语、句子。

（20 分）（一）英译中（ 10 分）undry service ______________2.Front Office Department________________3.I'm at your service. _____________________________4.House keeping. May I come in? __________________________5.We are looking forward to seeing you. _______________________________（二）中译英（ 10 分）1.客房部 ___________2.铺床 __________________3.我现在要退房。

____________________________4.行李员会带您到房间。

_______________________________5.您有预订了吗？ _______________________________二、单项选择题（ 40 分。

）1、Good morning. _______ I help you?A、WouldB、 MustC、May D 、Am2、I would like to _________ a room, please.A． order B、book C、see D 、look3. It’s very kind __________ you to help me.A ． of B、to C、by D 、 for4. What ’ s the ________ for a double room?A. rightB. rate C、money D 、 for5. I would like to book a double room ________ bath.A. withB. of C、by D 、for6.Excuse me, sir. You need to ________ the form.A. fill inB. fill on C、fill of D 、fill for7.We are looking forward to __________ you.A. seeB. saw C、seeing D 、sees8.I'm afraid we are fully booked _______ the 5th .A. withB. of C、by D 、for9.Do you want to pay _____ or _____ credit card.A. in inB. by by C、by in D 、in by10.The porter will show you _______ your room.A. withB. to C、by D、 for11.My flight will leave ______ 6 pm today.A. withB. on C、at D 、for12.The hotel is full and there is someone ________ your room.A. takeB. To take C、takes D 、taking13.Let me _______ you with your luggage.A. helpB. helping C、helps D 、to help14.May I _________ the curtain?A. drawB. Turn on C、turn off D 、make up15.______ the way, how long will it take to clean the room?A. WithB. On C、By D 、For16.Can you __________ the air conditioning?A. drawB. Turn on C、turn off D 、make up17.Do you want these shirts to be ________?A. starchB. starches C、starched D 、starching18.Let me help you _______ your luggage?A. byB. with C、on D 、of19.I hope you will _______ a morning call at 7:00.A. arrangeB. arranges C、arranged D、making20.I'll ask a porter to _________ your luggage.A. take careB. take care of C、take care off D、lo三、连线题（每题 2 分, 共 10 分）第 1 页共 3 页1． May I look at your passport,please? A. I’m from England.2.Where do you come from? B. Sure.3.May I have your name,please? C. On Octorber 5th .4.When are you leaving? D. Jim Brown.5.Do you have a booking here? E. Yeah, I booked a singleroom days ago.四、全（ 10 分）a. Could I keep the room until4:30 pm?b. No problem.c. This is Mr Collins from Room 502.d. Could you help me with my luggage?e. They have booked the 5th floor.A:Good morning, Front Desk. May I help you?B:Good morning. __________A: Yes?B: My train will leave at 5 o’clock tomorrow afternoon.__________ A:Just a moment, please. ⋯ I ’m sorry, sir. There is a large meetingtomorrow._________ I hope you can understand.B:Yes, I do understand._________A:__________ A porter can take care of it.B:Thank you.五、（ 20 分）Americans like to travel on their yearly holiday. Today, more and more travelers in the United States are spending nights at small houses or innsinstead of hotels. They get a room for the night and the breakfast the nextmorning.Roomsfor the night in private ( 私人 ) homeswith breakfast have been p with travelers in Europe for many years. In the past five to ten years, thesebed-and-breakfast places have become popular in the United States. Many ofthese America’s bed-and-breakfast inns are old historic buildings.bed-and-breakfast inns have only a few rooms, others are muchlarger.Som do not provide telephones or televisions in the rooms, others do.Staying in a bed-and-breakfast inn is muchdifferent from staying at a Usually the cost is much less. Staying at an inn is almost like visitingsomeone’s home. The owners are glad to tell about the areas and the interestplaces to visit.Many vacationers say that they enjoy the chance to meet lofamilies.1. Americans like to take to a holiday trip____.A.every yearB.every seasonC.every monthD.twice a year2.Nowadays more American travellers prefer spending nights at______.A.big hotelsB.colleges and universitiesC.their relat ives ’ homesD. small houses and inns.3.According to the passage，which of the following is true?A.Travellers can get breakfast and lunch at small houses or inns.B.There are only a few rooms in all kinds of small inns.C.In some inns travellers can's watch TV in the rooms.D.It is more expensive to spend nights in private homes.4.Rooms for the night in local families have been popular in ____for manyyB.EuropeC.AmericaD.Africa5. Many of these America’s bed -and-breakfast inns are __________.A.old buildingsB.new buildingsC.tall buildingD.small house第 2 页共 3 页Rossiya HotelI read an article in the newspaper yesterday that the Hotel Rossiya inMoscowis the largest one in the world. It is a 12-story building that has 3,200 rooms. It can accommodate 6,000 guests. It has 15 restaurants and 93 lifts.About 3,000 people work in the hotel. The ballroom is known as the world’ s largest. Furthermore, there is a 21-story “ Presidential tower ” in the central courtyard. Local residents are not allowed to live in the hotel. Foreigners are charged 16 times more than the usual very low rate charged to Russian officials.6. Which is the largest hotel in the world?A. Hilton HotelB. Trade HotelC. the Great Wall HotelD. Rossiya7. How many people can this largest hotel accommodate at one time?A. 3,200B. 6,000C. 930D. 3,0008. How many people work in this largest hotel?A. 3,200B. 6,000C. 930D. 3,0009.Which part of the hotel is known as the largest in the world?A. The Presidential tower.B. The Central courtyard.C. The Ballroom.D. The Suite.10.Foreigners have to pay __________ more than the usual rate Russianofficials pay.A. 16 timesB. 21 timesC. 12 timesD. 6 times其中专业理论知识内容包括：保安理论知识、消防业务知识、职业道德、法律常识、保安礼仪、救护知识。

酒店英语期末考试试卷

A 、WouldB 、MustC 、May 2. I would like to ________ a room, please. A . order B 、book C 、see 3. It 's very kind ___________ you to help me. A . of B 、toC 、byD 、4. What' s the ________ for a double room?A. rightB. rate C 、money D 、for D 、Am D 、look for试卷代码:南京城市职业学院2015-2016学年度第二学期酒店管理专业酒店英语期末考试试题1、Good morning.________ I help you? A. with B. of C 、by D 、for6. ______________________________ Excuse me, sir. You n eed to the form.A. fill inB. fill on C 、fill of D 、fill for7. ______________________________ We are look ing forward to you. A. see B. saw C 、seeing D 、sees8.1'm afraid we are fully booked ___ the 5th. A. with B. ofC 、byD 、for 9. Do you want to pay ___ cash or _____ credit card.A. in inB. by by C 、by in D 、in by10. The porter will show you ____ your room. A. with B. to C 、by D 、for 11. My flight will leave _ 6 pm today.A. withB. on C 、atD 、for12. The hotel is full and there is some one __ your room.A. takeB. To take C 、takes D 、taking班级： __________________ 学号： ________________ 姓名： ______________2016年6月单选题（每题 1分，共20分）13. Let me ______ y ou with your luggage.1分，共10分）G: Good eve nin g, I have a reservati on un der the n ame of Mr. Tomli nson. R: Ok .I've found it. Checking out on the 27th? G: That's right.R: Can I take a credit card for the deposit?G: Yes, sure. Also, 1 d like a non-smok ing room please.R: Certainly madam. Here s your key. Your room is on the 7th floor and on the left. Room 781. Check-out time is at 12:00 noon. By the way, you are from America, 1 m right?A: Good morning . What can I do for you, sir ?D 、to helpA. helpB. helping C 、helps 14. _____________ May I t he curta in? A. draw B. Turn on C 、turn off D 、make up 15. _____ t he way, how long will it take to clean the room? A. With B. On C 、By D 、For 16.________________ Ca n you the air con diti oning? A. draw B. Turn on C 、turn off17.________________________________ Do you want these shirts to be __________________________ ?A. starchB. starches C 、starched 18. ____________________ L et me help you your luggage?A. byB. with C 、on D 、of 19」hope you will ______ a morning call at 7:00. A. arrange B. arrangesC 、arranged20」'll ask a porter to_____ your luggage. D 、make up D 、starchi ng D 、makingC 、take care offD 、look 、根据对话填写入住单（每题G: You are right. And 1 ll stay in your hotel for 4ni ghts. 、根据情境完成对话.（每题2分，共40分）B： Yes, （我想预定一间房间。

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惠水职业学校
2014-2015学年第二学期14级酒店英语期末试题
一、词汇
（一）写出下列单词的意思（每个1分，共10分）
1.welcome______
2.reserve_______
3.book______
4.luggage_____
5.guest_____
6.bill_____
7.pay_____
8.chef_____9.check______10.service_______
（二）为下列短语选择正确的汉语意思（共10分）
1.（）Twin Room A标准间
2.（）Double Room B 大床间
3.（）Single Room C二层公寓式套间
4.（）suite D 小型公寓式套间
5.（）Duplex E套间
6.（）Studio Room F 房价
7.（） Room Reservation G 接待处
8.（） Room Rate H单人间
9.（）Hospitality Room I 单套间
10.（）Junior suite J 客房预定处
二、交际用语
2分，共10分）。

’re welcome.
(二)选择正确的句子完成对话（每空3分，共15分）。

C=Front Office Clerk G=Guest
C:Good morning, sir. This is Room Reservation.________
G:Yes,I’d like to reserve a room.
C:______________
G:I’d like a single room from Oct.8th to Oct.16th.
C:__________.I’ll check our room available for those days.
G:OK.
C:___________.We’ll have single rooms at 120 yuan and at 180 yuan. Which one do you prefer ?
G:I’ll take the one at 120 yuan.
C:OK._____________
G:My name is George White.
C:Thank you for calling, Mr. White . Goodbye.
G:Goodbye.
A Hold on, please.
B May I have your name, please?
C Can I help you?
D Thank you for waiting, sir.
E What kind of room would you like
（三．）给下列句子排序使之成为句意通顺的对话。

（共15分）
A How many pieces of luggage do you have?
B Good morning ,madam! Welcome to our hotel.
C Just two pieces.
D Thank you.
E I’ll show you to the Front Desk.
______________________
三．选择最恰当的一项使得句意完整。

（每小题3分，共30分）
（）1.Could you tell me where the post office is ?
A. Yes, I could.
B. It’s next to the bank.
C.Thank you . （）2.From May 16 to 22 读法是。

A. From sixteenth to twenty-second of May.
B. From sixteen to twenty-second of May.
C. From sixteenth to twenty-second of May.
( )3.It is 7:20 读作
A.seven twenty
B. seven past twenty
C. twenty to seven ( )4. What’s your room number?
A. 1227
B. RMB 1227
C. Sure
( )5.The word “accept” means
A.接收
B. 感谢
C. 不客气
（）6. The word “apology” means
A.道歉
B. 不客气
C.推
（）7. Can I help you ?
A. No, I’d like a cup of coffe. C. Thank you!
B. Yes, I’d like a cup of tea .
( )8.What time is it ?
A.At 8:00
B. It’s 8:00 o’clock.
C. It’s 230.
( )9.The word “deposit” means
A.保证
B. 押金
C.推迟
（）10.The “am” and “bm” mean
A.上午和下午
B. 下午和上午
C. 下午和晚上
四．写作。

（10分）
用80---100个单词介绍你家乡的名胜古迹或小吃。

1.语言简洁，调理清晰。

2.介绍它的形成过程及特色。