饭店服务情境英语电子教案16-
饭店服务英语课程设计
饭店服务英语课程设计1. 课程背景随着全球化的发展和旅游业的繁荣，越来越多的饭店开始注重提高服务质量。
对于饭店从业人员来说，掌握一定的英语交流能力，是提高服务质量的重要手段。
因此，本课程旨在通过英语学习，提高饭店从业人员的英语交流能力，以更好地服务顾客。
2. 课程目标1.掌握饭店服务所需的基本英语交流能力；2.学习饭店服务中常用的英语表达；3.提高与外国客人进行英语交流的能力；4.培养礼貌、耐心、细心、诚信等良好服务态度。
3. 课程内容及安排第一课：饭店基础词汇•介绍常用的餐饮用语（如菜单、点餐、服务员等）；•学习基本的问候语和礼貌用语；•练习基本的英语句型（如肯定句、否定句、疑问句等）。
第二课：接待客人•学习如何询问客人的需求，并提供合适的服务；•学习如何使用礼貌用语，以及如何表达歉意；•练习英语口语，熟悉接待客人的对话。
第三课：点餐服务•学习如何介绍饮食文化，如何推荐菜品；•学习常用的点餐用语和服务用语，如如何点水、加餐具等；•练习针对不同国家客人的服务技巧，如日本客人、韩国客人等。
第四课：疑难解答•学员可以根据实际经验提出疑难问题，进行集体讨论；•可以学习如何用英语回答疑问，如如何解决客人的投诉；•通过实战演练，进一步提高服务水平，增加自信心。
4. 课程实施方法本课程采用小组互动式教学，鼓励学员之间交流。
每次课程重点讲解课程内容、提供实战演练，让学员更好地掌握英语表达能力和服务技巧。
另外，也会针对饭店从业人员的实际工作情况，提供实际案例剖析，帮助学员更好地将学习内容应用到工作中去。
5. 课程评价与总结本课程将定期进行评估，以主观评价和客观评价相结合的方式，评价学员的学习成果和服务水平。
每位学员在课程结束后都将收到由饭店颁发的证书，以表彰他们的学习成果。
希望通过这次课程，饭店从业人员能够掌握一定的英语交流能力，在服务中更加得心应手，为顾客提供更好的服务。
饭店服务英语第二版教学设计
饭店服务英语第二版教学设计一、教学目标通过本课程的学习，学生应该掌握以下技能：1.熟练掌握饭店服务英语中的日常用语和常见词汇；2.能够在餐厅中提供基本的服务及回答客人问题；3.能够撰写标准的饭店服务英语邮件。
二、教学内容1. 日常用语和常见词汇1.1 问候客人1.见到客人时的问候：Good morning/afternoon/evening, sir/madam.2.客人入座后的问候：Welcome to our restaurant. May I take yourcoat?3.询问客人的需求：Can I get you something to drink? Are youready to order?4.再次问候客人：Enjoy your meal.1.2 餐点1.餐点名称：appetizers, entrees, desserts2.特色餐点：our signature dish, recommended dish3.食材描述：grilled, steamed, sautéed1.3 服务和支付1.建议菜单：our dly specials2.客人选择：What would you like to order?3.可口度及口感：How do you like your steak cooked? Would youlike anything else?4.支付方式：cash, credit card, debit card, travelers checks5.小费：include gratuity, tip1.4 服务员与客人交流1.描述菜品：Our soup of the day is a creamy tomato bisque.2.解决客人问题：I’ll speak to the chef and see if we canaccommodate your request.3.意见反馈：Was everything OK with your meal? Can I get youanything else?2. 实践应用2.1 在餐厅中提供基本服务1.发现有需要帮助的客人并及时为其提供帮助2.端菜、送餐时有礼貌地询问客人是否需要更多帮助3.在客人吃完餐品后及时清理餐具、收取餐费，并观察是否需要帮助点其他餐品或服务2.2 撰写标准的饭店服务英语邮件1.找到合适的模板或者样例信件2.撰写邮件之前确认邮件的主旨，明确传递的信息和目的3.写作过程中需要正确使用语法和标点符号三、教学方法1.边学边练：通过情景模拟和案例实践，帮助学生加深记忆和理解饭店服务英语2.听说读写结合：通过听说读写四个重要环节，全面提高学生对饭店服务英语的掌握程度3.独立思考：通过分组讨论和集体讲评的方式，激发学生独立思考和创新思维能力四、评估方式1.取得优良的成绩：学生应得到最少70%以上的测试分数2.适时纠正笑语错误：学生需要在听说读写等环节中适时纠正语音语句中常见的语言错误3.独立写作邮件：学生需要独立在班级内完成饭店服务英语邮件书写，并进行同学评分五、教学评估在教学过程中，教师应不断关注学生的反馈意见，及时针对性地修改教学内容；并且应在教学结束后及时调查学生掌握情况，从而给出相应的建议，在不同特点的学生中获得更好的教态。
饭店服务英语教案
饭店服务英语教案第一篇：饭店服务英语教案Unit Seven complaints Teaching aims ：1.practice the students’ listening ability2.practice the students speaking ability3.let the students know the produces of solving complaints and can use some useful sentences.Teaching focus: 1.the procedures of solving complaints 2.some useful sentences Teaching difficult*how to solve the guests’ complains.Capacity-building methods Reading and speaking.Role play Teaching classes First 2classes Teaching procedures The first 2 classes step1 .learn the reading materialsHow To Deal With Complaints Step2 reading the materials Step3 translate the materials 1.lend an ear to sb/sth = listen patiently and sympathetically 耐心而同情的听某人讲话2.attentive to sb/sth.=give attentive to sb/sth.An attentive audience A good hostess is always attentive to the needs of her guests.好客的女主人能随时留心客人的需要。
酒店英语学习情境二：餐厅服务英语 services during the meal【优质】PPT文档
Learning Objectives 学习目标
After finishing this task, you should be able to： ☆ Serve guests during the meal ☆ Deal with emergency during the meal
2. The serving order of Chinese banquet service
Working Knowledge 工作知识(3)
3. Utensil setting of western dinner
Hotel Task 酒店任务
• Suppose you are Judy, now you’re going to serve the guest during the meal. Please perform the dialogue according to the hints below with your partners.
for
your
dessert
now?
将西以餐下 刀图叉片摆按放正位(3确置顺及) 序含A排义ll列y，o并用u上r述d服is务h用语e编s写a对r话e。 served now.
Serving a Dish 席间服务
Working Knowledge 工作知识
Responsibility:
p待la菜te式上• 齐n后. ，发2现. 鱼S闻e起r来v有i一n种g怪味a，D蔬菜is也h不新席鲜。间服务
通知客人菜式已上齐
• Ask the guest’s opinion about the dishes 询问客人对菜式的意见
Working Knowledge 工作知识(1)
饭店英语unit16conference教材教学课件
02
Conference reception service
Meeting reception process
会议接待流程
会议接待服务是酒店和餐厅的重要业务之一，其流程包括 预定、接待、引领、签到、安排座位、提供茶水等。
会议接待流程的重要性
良好的会议接待流程能够提高客户满意度，提升酒店或餐 厅的形象和声誉，从而增加回头客和口碑传播。
emergency situations, to improve their problem-solving and decision-making abilities.
Observation and Feedback
Observation and feedback are essential in improving practical skills. Servers should be observed while they are practicing their conference service skills, and constructive
会议接待流程的优化
为了提高会议接待服务的效率和质量，需要对流程进行不 断的优化和改进，例如简化预定流程、提高签到速度、提 供更加舒适和便利的座位等。
Common English for Meeting Reception
会议接待常用英语
为了更好地为国际客户提供服务，酒店和餐厅的工作人员需要掌握常用的会议接待英语， 包括问候、询问、回答、致谢等方面的表达。
Conventional conference facilities: These facilities are designed for traditional meetings and conferences, providing a suitable environment for large groups of people to gather and present information.
餐厅英语服务教案
Answer: “it’s _________”
3. 模仿真实场景，对可能发生情况进行归纳，教授学生
客人
服务员
What do you suggest/recommend?
May I suggest / recommend …
Could you recommend something
课外作业
Making Dialogue
1.Try to order a breakfast by referring to the “Chinesetypical breakfast”.
2.You invite you friend, whom you happened to meet on the street, to a cafe and you order some cakes and drinks.
2. 课堂练习
D 课堂小结
课外作业
重庆工程职业技术学院教案
授课顺序号
授课日期
月 日
月 日
月 日
授课班级
课题
Unit 6Presenting The Bill and Accepting Payment
教学目的
能用准确的英语完成结账服务
教学重点
结账服务中的英语句型
教学难点
各类支付方式的英文表达与操作程序
动作
英语
•When placing napkin.
•When serving hand-hot towel
•When serving food or drink
•When clean table
Excuse me
When serving food or drink
21纪实用饭店情景英语教程课程设计
21纪实用饭店情景英语教程课程设计课程目标本课程旨在帮助学习者掌握在饭店用餐时常用的英语口语，包括点餐、询问、反馈和结账等环节的英语表达能力。
课程大纲第一课：预订餐位1.了解如何预订餐位的流程2.掌握询问餐位是否有空的表达方式3.理解如何提供来吸引客人4.模拟客人预订餐位的场景第二课：点餐1.掌握菜品的基本分类和名称2.学习如何询问菜品特点3.了解如何综合考虑菜品的口味和调料4.模拟客人点餐的场景第三课：食品特殊需求1.学习如何询问特殊的饮食要求2.掌握如何介绍特殊菜品3.了解如何提供建议和替代选择4.模拟客人提出特殊要求的场景第四课：服务细节1.学习如何问候客人并向其介绍服务2.掌握如何为客人提供服务和解决问题3.了解如何适当介绍饮料和酒水4.模拟客人需要服务或出现问题的场景第五课：结账1.掌握结账的基本流程和方式2.了解如何询问消费金额并提供找零3.学习如何感谢客人并邀请下次光顾4.模拟客人结账的场景教学方法本课程采用听说结合的方法进行教学。
学习者将通过听着教师的讲解和演示来模拟客人的情景和操作，然后与教师或其他学习者进行交流和练习，以提高口语能力。
此外，本课程还将结合虚拟现实技术，以重现真实的饭店场景，促进学习者的情境感知和记忆。
学习评估本课程将采用多种方式对学习者的口语能力进行评估，包括：1.业务口语词汇测试2.情境模拟对话练习3.现场演示和评分4.小组合作项目表现评价以上形式综合考虑，得出学习成绩并给予及时反馈。
参考资料1.《旅游英语会话实用教程》，李娟，北京大学出版社，2015年2.《当代英语口语教程》，丁志杰、李平，外语教学与研究出版社，2019年3.餐饮管理课程资料及教师课堂演示视频，来自中国传媒大学餐饮管理学科结语本课程是一门针对酒店管理专业学生和从事相关职业的人员定制的实用英语课程，旨在提高学习者的口语应用能力和高效沟通技能。
希望本课程可为学习者今后的工作和人生进一步发展打下坚实基础。
饭店情景英语教学设计
饭店情景英语教学设计一、背景介绍随着经济全球化的发展，国际交流与合作日益密切。
同时，旅游业的蓬勃发展也促进了饭店、餐厅等服务业的迅速发展。
因此，掌握饭店场景下的英语交流能力已经成为了现代人必备的职场技能之一。
然而，传统的书本英语教学往往缺乏实际应用场景的训练，难以满足学生的学习需求。
针对这一问题，设计一套饭店情景英语教学方案，旨在帮助学生通过真实场景的模拟练习，提高他们在饭店场景下的口语表达与沟通技能，提升职场竞争力。
二、教学目标知识目标1.了解饭店服务流程和基本用语；2.掌握客户接待、点餐、服务等方面的英语表达；3.训练学生听、说、读、写能力，提高英语综合运用能力，培养实际应用语言的感觉。
能力目标1.通过模拟实际情景，提高学生在饭店场景下的英语应变能力；2.训练学生口语表达和面对面沟通技巧；3.提高学生应变能力和培养职场素养。
三、教学内容1、客户接待教学内容包括：饭店客户接待的流程和用语、问候客人、引导客人就座、为客人提供菜单、介绍餐厅特色菜、推荐菜品等。
2、点餐过程教学内容包括：前菜、主菜、甜品和饮料的英文表达、如何了解客人的口味、如何介绍菜品等。
3、服务过程教学内容包括：做好服务细节、提供主动服务、协调适当的节奏等。
四、教学方法1、场景还原法采用实景还原模拟的方式，将课堂变成饭店现场，让学生亲身体验英语交流的流程和应对能力，加深语言记忆和复习的效果。
2、角色扮演法创造情景，让学生扮演不同角色，进行交流练习，培养学生的自信和英语口语表达能力。
3、师生互动法教师与学生互动，并进行现场点评、指导和纠正，及时调整学生的学习方向，帮助学生克服不足。
五、教学评估根据学生在实践中的表现进行综合评价。
对于表现优秀的学生，可视为学生英语表达能力提高的肯定，并给予激励和支持。
对于表现较差的学生，要及时发现问题，通过多次练习和反复训练，帮助学生提高问题解决能力。
同时，要针对学生的不同差异性，采取个性化学习策略，引导学生在相互合作、共同进步的氛围中不断提升自己的英语水平与职业素养。
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Unit 16: Fitness CenterPart 1 Lead in1.Lead-in. Asks students what they would like to kill their time when they stay in a hotel. Then ask them to work in groups to discuss about the facilities they may use to to do exercises. Then show them the pictures and ask students to name the facilities. Read the words aloud and check if they can name them when they see the pictures.2.Learn the phrases. Show them the pictures again and ask them to name the facilities and discuss about what sports they may do with the facilities. Read the phrases aloud. Part 2 Listening and speaking1. Listen and write. Ask students to listen to the conversation and write down the phrases of the sports on the lines. Or if they have difficulties with the task, teachers can give all the names of sports and ask students to write the right number of the sport.2. Listen and complete. Ask students to listen to the dialogue and complete the introduction of the hotel. Then read the dialogue and check the answers individually and check the answers in class.3.Listen and learn. Ask students to listen to the dialogue and complete the chart of the useful expressions. If the students have difficulties with it the teacher can ask students to underline the key sentences in the dialogue. Then ask students to read the sentences aloud.4.Practice and perform. Ask students to make a dialogue with the key expressions and information given in the cards. Invite students to perform in class.5.Listen and complete. Ask students to listen to the dialogue and complete the dialogue. Check the answers in class.6.Discuss and order. Ask students to read the sentences and put them in the right order. Check the answers in class.7. Role play. Discuss about the situation with students and plan the content of each process. Discuss about what sentences they may use for the role play. Then students work in groups practice their conversation. Then perform it in class.Part 3 Reading and writing1.Scan and list. Show students a notice and ask students to figure out what the important items there should be. Then ask them to compare with each other.2.Read and complete. Ask students to complete the note according to the notice. Then ask the students to share their answers in pairs and then check the answers in class.3.Read and write. Ask students to read the notice and predict what the missing information may be about. Then ask them to complete the notice according to the information card. Then ask students to compare the answers with each other. Then check the answers in class.Unit 17 Night ClubPart 1 Lead in1.Lead-in. Play a game. Show a record of the night club and ask students try to remember what facilities see in they see in club and then compete. Show the record again and learn the new words. Then read the new words. Then ask students to finish exercise 1 and check the answers in class.2.Learn the new phrases. Show a short record to the students and ask them to name the services the night club offers when they finish watching. Students can discuss with their partners and find out the answers. Check the answers in class. And read the phrases aloud to memorize them.Part 2 Listening and Speaking1. Listen and complete. Create a situation and ask students to predict what items are necessary when the guest wants to reserve. Then ask them to read the form and compare the differences and find out the reason. Then listen to the teaching material and complete the form. Then read the conversation and check the answer. Then check the answers in class.2. Listen and learn. Ask students to listen to the conversation again and write down the key sentences. If it is too difficult for the students teacher can ask them to underline the key sentences in the dialogue. Then check the answers and read the key sentences together.3.Read and talk. Ask students to work in pairs and make a conversation with the keysentences they learned in exercise 4. Perform their dialogue in class and give comments.4.Listen and complete. Ask students to listen to the conversation and and complete the conversation and check the answer in class.5.Listen and order. Ask students to listen to the conversation and find out the right work process. Then discuss about it in pairs. Then check the answer.7. Role play. Discuss about the situation with students and plan the content of each process. Discuss about what sentences they may use for the role play. Then students work in groups practice their conversation. Then perform it in class.Part 3 Reading and writing1.Read and Learn. Ask students to review the form of the registration form and ask them to list the key items of the registration form. Then ask them to predict what items may be necessary in a Karaoke Group Reservation form and discuss about why.2.Read and tick. Ask students to read the statements and find out the right ones and explain why.3.Listen and complete. Ask students to listen to the conversation and fill in the form. Then check the answers in pairs and check the answers in class.Unit 18 Beauty ParlorPart 1 Lead in1.Discuss and learn. Show students the service items about the Beauty parlor. Read the phrases together and get familiar with the pronunciation and meaning of the phrases. Then ask them to fill in the chart and put them in the right column.2.Listen and decide. Ask students to listen to the conversation and fill in the blanks. Then check the answers in pairs and check the answers in class.Part 2 Listening and speaking1.Listen and complete. Ask students to read the voucher and get to know the items on the voucher. Ask students to listen to the conversation and complete the chart. Then ask them to check the answers in pairs and check the answers in class.2.Listen and learn. Ask students Ask students to listen to the conversation and writedown the key sentences or if the task is too difficult ask the students to underline the key sentences about how to receive the guest or serve the guests to cut their hair in the dialogue. The read the key sentences aloud and help the students to memorize the sentences.3.Read and practice. Ask students to make dialogue with the sentences learned in exercise 4 to practice using the key sentences and get ready for learning of the second dialogue 2.4.Listen and complete. Ask students to listen to the dialogue and complete the conversation to check if the students have learned the key sentences. And get ready for learning of the work process. Then check the answers in class.5.Listen and complete. Ask students to listen to the dialogue again and pay attention to the work process of the beauty parlor. Discuss about the work process with their partners and check the answers in class. Show the picture of the work process to the students and explain the difficult part.6. Role play. Discuss about the situation with students and plan the content of each process. Discuss about what sentences they may use for the role play. Then students work in groups practice their conversation. Then perform it in class.Part 3 Reading and writing1.Review. Ask students to think about what services the guests may enjoy in a beauty parlor. And Read the phrases together to get ready for the next learning task.2.Discuss and answer. Ask students to work in pairs and discuss what a VIP member of a hotel may enjoy in a night club. And then check the answers in class and explain why.3.Read and complete. Asks students to read the notice and discuss about the meaning about the notice in class. Then ask students to read the letter to the guest below and guess the answers in groups and explain why. Then ask students to complete the letters individually and check the answers in class.4.Discuss and write. Ask students to work in groups and discuss about what items are necessary when a guest applies for a VIP membership. Show students the VIP card application form and ask them to fill in the form according to their own information.Check the answers in class and explain the rules of filling in the VIP card application form.。