酒店英语999句1
酒店基本服务用语中英文
.酒店基本服务用语一、欢迎和问候语：1) Good morning(afternoon, evening),sir(madam). 早上(下午、晚上) 好，先生(夫人) 。
2) How do you do ? 您好！(初次见面)How do you do ? 您好！Glad to meet you . 很高兴见到您。
3) How are you ? 您好吗？Fine , thanks. And you ? 好的，谢谢。
您呢？4) Welcome to our hotel (restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。
5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。
6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。
(客人刚入店时)I hope you are enjoying your stay with us . 希望您在我们宾馆过得愉快。
(客人在饭店逗留期间)..I hope you have enjoyed your stay with us . 希望您在我们宾馆过得愉快。
(客人离店时)7) Have a goodtime ! 祝您过得愉快！二、电话用语8) I'm Shangshui Hotel, Front Desk.. Can I help you ? 山水大酒店，前厅。
需要帮助吗？9) Sorry , I've dialed the wrongnumber. 对不起，我拨错号了。
10) May I speak to your GeneralManager? 能和你们总经理说话吗？Speaking.我就是。
11) Sorry. He is not in at themoment . 对不起，他现在不在。
酒店英语70句
基础英语1．How do you do? 您好！2．Welcome to our hotel/ our restaurant 欢迎光临我们酒店3．Mr. Smith, welcome back to our hotel again 史密斯先生，欢迎您再次光临我们酒店4．Good morning, Mr. Wang 早上好，王先生5．Good afternoon, Miss Wang 下午好，王小姐6．Good evening, Madam 晚上好，女士7．Good night, Mr. Li 晚安，李先生8．Good- bye 再见9．See you tomorrow 明天见10．See you later 回头见11．Hope to see you again 期待您再次光顾12．Hope you enjoy your stay with us/ Hope a pleasant stay with us 祝您入住愉快13．I’m glad to serve you./ I’m glad to be of service 很愿意为您效劳14．I’m always at your service 我随时为您服务15．Wish you a pleasant journey/ A pleasant journey 祝您旅途愉快16．Wish you good luck 祝您好运17．Have a good time/ Enjoy yourself 祝您愉快18．Thank you for your understanding 谢谢您的理解19．Thank you for coming 谢谢您的光顾20．May I show you to your room, sir? 我能带您去您的房间吗？21．May I come in? 我可以进来吗？22．May I know / have your name and room number, please?我能知道您的姓名和您的房间号吗？23．May I clean your room now? 我能现在打扫您的房间吗？24．May I help you? 我能帮助您吗？25．Not at all 没关系26．That’s all right/ It’s all right 没关系。
酒店日常英语口语大全
酒店日常英语口语大全1Weletoourhotel!欢迎光临(我们酒店).2Wele,sir/madam!欢迎光临.3Goodmorning/afternoon/evening.早上/下午/晚上好!4FrontOffice/Restaurant/RecreationalMeetingRoom/Guestroom/O perator,MayIhelpyou?您好,总台/餐厅/康乐中心/总机(我能为您做些?)5TarimePetroleumHotel,MayIhelpyou?您好,塔里木石油酒店(我能为您做些什么?)6MayIhaveyourname/roomnumber,please?您可以告诉我您的姓名/房号吗?7Onemoment,please.请您稍候。
8Thanks!谢谢您!9Mypleasure!不用客气!10Thankyouforwaiting.您久等了.11Sorrytokeepyouwaiting.不起让您久等了.12DoyouspeakChinese/English?请问您讲中文/英文吗?13Doyouhaveareservation?请问您有预订吗?14Showmeyourpassportoridentification,please.请出示一下您的护照或证件。
15Howwouldyouliketopay?Incashorbycreditcard?您用什么方式付款，是用现金还是信誉卡？16pleaseshowmeyourcreditcard.请出示您的信誉卡.17Pleasesignhere.请在这儿签字。
18Hereisyourchargeplease.这是找您的零钱。
19Thisway,please.这边请。
20Followme,please.请跟我来。
21Afteryou,please.您先请。
22Hopeyouenjoyyourstay!希望您在这里过得愉快!23Hopeyouhaveagoodtrip!祝您旅途愉快!24Goodluck!祝您好运！25Haveaniceday1祝您一天愉快！26Hereyouare.给您。
酒店常用英语汇总
酒店常用英语汇总English for Front Office Dept.前厅部常用英语1.Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好!2、Welcome to Ravi Shinger International Hotel下午好！欢迎光顾诺威香卡国际酒店。
3.How may I help you ?请问有什么可以帮到您？4.May I know your name ,please ?请问贵姓？5、Do you have a reservation with us？请问您预订了房间了吗？6.I’ll check our room availability 我来查一下与否有空房间。
7、Just a moment ,Please请稍等8、I'.对不起, 我们没有以您旳名义预订旳房间记录。
9、We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间、单人间、花园套房及总统套房。
10、How long do you plan to stay?请问您估计住几天？11.May I see your passport ?我能看一下您旳护照吗？12、Your room charge for one night is RMB***,sir/madam.先生/女士, 您一晚旳房费是***元13.The room charge is include two breakfast.房价涉及两份早餐。
14.please pay RMB300 as deposit请支付300元作为押金。
15.How would you like to make the payment, in cash or by credit card?请问您打算如何付款？钞票支付还是信用卡？16、If you need the room service ,please dial8800.如果您需要客房送餐, 请拨8800.17、We hope you enjoyed your stay .但愿您在这儿住旳快乐。
酒店常用英语500句!下!!
301) We have single rooms,double rooms,suites and deluxe suites in our hotel. 我们宾馆有单间、双人间、套间和豪华套间。
302) Did you have a reservation with us? 您在我们这儿预订房间了吗？303) Did you make a reservation? 您预订房间了吗？304) How long do you expect to stay? 你想待多长时间。
305) Room 707 on the 7th floor is vacant. 七楼707房间没人住。
306) I’m sorry,we don’t have any single rooms left,would you like a double room? 对不起，我们没有剩余的单间了，你想要双人间吗？307) I’m sorry,we’re rather full at the moment.can I recommend you to another hotel?对不起，我们这儿目前客满？我将为您推荐到另一家宾馆好吗？308) The price lf one single room id 70 dollars per day. 单间是每天70美元。
309) Would you please fill in this registration form? 您填写一下这张登记表好吗？310) Would you please show me your passport? 请出示一下您的护照好吗？311) I’ll get a attendant to send your luggage up. 我会叫服务员把您的行李拿上去的。
312) Could you please show me your room card? 请让我看一上您的房卡好吗？313) Here’s your room key. 这是您的房间钥匙。
酒店英语口语大全
酒店英语口语大全
以下是一些酒店英语口语的例子：
1. Hello, welcome to our hotel. 你好，欢迎来到我们的酒店。
2. Can I help you with anything? 我能为您做些什么吗？
3. Yes, I need a room for tonight. 是的，我需要一间今晚的房间。
4. We have a single room available for tonight. 我们有一间今晚可用的单人间。
5. How many nights would you like to stay? 您想住多少晚？
6. I would like to stay for two nights. 我想住两晚。
7. Do you need any assistance with your luggage? 您需要帮忙搬运行李吗？
8. Yes, please help me with my luggage. 是的，请帮我搬运行李。
9. Your room number is 102 on the first floor. 您的房间号是102，在第一层。
10. The elevators are to the right of the lobby. 电梯在大厅的右边。
11. If you need anything else, please let us know. 如果您需要其他任何东西，请告诉我们。
12. Thank you for staying at our hotel. 感谢您选择我们的酒店。
星级酒店常用英语大全
星级酒店常用英语大全星级酒店常用英语大全：1. 门童：Good evening, Sir. Welcome to the Wangfujing Hotel. 晚上好，先生。
欢迎来到王府井饭店。
2. 客人：Good evening. I have a reservation for tonight's conference dinner. 晚上好。
我已经预定了今晚的会议晚宴。
3. 门童：I'm sorry, but could you please spell your name for me? 请您拼一下您的名字吗？4. 客人：Sure, it's Wang Fei. W-A-N-G, Fei is the common last name in China. 当然，我叫王飞。
W-A-N-G，Fei 是中国人的常见姓。
5. 门童：Thank you, Mr. Wang. We have your reservation. You are in room 501 on the fifth floor. The elevators are to your right. 谢谢您，王先生。
我们已为您保留了房间。
您住在五楼的501房间。
电梯在您的右边。
6. 客人：Thank you. Could you tell me how to get to the conference room from here? 谢谢。
您能告诉我从这儿怎么去会议室吗？7. 门童：Certainly, Mr. Wang. It's on the second floor. You can take the elevator or the stairs. It's just a short walk from here. 当然可以，王先生。
会议室在二楼。
您可以从这里乘电梯或走楼梯。
离这儿很近。
酒店常用英语对话
酒店常用英语对话1、Good morning/afternoon/evening, sir/madam. 早上/下午/晚上好,先生/女士;2、Good night. 晚安;3、Have a good time 祝您过得愉快4、Wish you a most pleasant stay in our hotel. 愿您在我们酒店过得愉快5、I’m sorry. 对不起,很抱歉;6、Excuse me. 打扰一下,对不起;7、Sorry to have kept you waiting. 对不起,让您久等了;8、Just a moment, please. 请稍等一下;9、I apologize for this. 我为此道歉;10、Can I help you. 我能帮您吗11、It’s very kind of you. 您真客气;12、Thank you. 谢谢您;13、You are welcome. 不用谢;14、I am at your service. 乐意为您效劳;15、Turn left/right. 往左/右转;16、 This way, please. 请这边走;17、 It’s on the second floor. 在二楼;18、 Happy birthday 生日快乐Happy New Year 新年快乐Merry Christmas 圣诞快乐19、 May I come in 我可以进来吗20、 May I know your room number and name 我能知道您的房间号码和姓名吗总台基本句型一、预订服务Good morning. This is Room reservation. May I help you早上好,客房预订处,我能为您做什么What kind of room would you like to reserve您想订哪种类型的房间A single room or a double room要单人间还是双人房间For which dates do you want to book the rooms您想订哪几天的房间呢What time will you be arriving您将在何时到达May I know your name您能告诉我您的名字吗How long will you be staying您将要住多久I’d like to confirm your reservation.我要确认一下您的预订;I’ll check the room availability.我查查客房预订情况;You should pay a deposit of US$1000 beforehand .您应预期付1000美元的定金;There is a 10 per cent discount .10%的折扣;二、接待服务What kind of room would you be prefer您要什么样的房间Have you got a booking您预订了吗A single room or a double room要单人间还是双人房间A double room costs 368 Yuan per night .双人房的房价是每晚368元;Breakfast is also included.早餐也包括在内;May I see your passport我能看一下您的护照吗Could you fill in this form, please请您填一下这张登记表好吗This is your room card and room key这是您的房卡和房间钥匙;Could you sign your name, please请您签一下名,好吗If you leave after 6:00 , you’ll have to pay the full account.晚上六点以后退房,按全天收费计算.You’ll have to register individually, please.请你们分开登记;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.非常抱歉,这个季节人多,各种房间都订满了;Do you know which unit is responsible for the reception您知道您是由哪个单位负责接待的吗Could you keep your room key until you check out请您在住宿期间自己保管钥匙,直到结帐离开;三、收银服务Here is your bill . It’s 2000 Yuan in all.这是您的账单;总共2000元;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账Please check it and sign here.请核对一下,在这里签个字;I will write out a receipt for you .我给您开一张收据;May I check the details for you , please我能为您核对账单上的详细内容吗Do you have any charges for this morning您今天是否挂帐用酒店的服务We’ll have to charge you $10 extra.我们要向您额外收10美元;Did you make any phone calls from room, sir先生,您从房间打过电话吗Excuse me , sir , but I don’t think that will be enough.先生,对不起,我认为钱数不够;I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .对不起,先生,您的帐单算错了;请稍候,我马上把它改过来;Is your baggage down yet, sir Could you check out after your baggage have been brought down, please先生,您的行李拿下来了吗能请您在行李拿下来后再结帐吗Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付;根据银行规定要取消;四、兑换外币The rates of exchange are on the board there .今天的兑换牌价在那里的牌子上;How much would you like to change您要换多少It’s Yuan RMB for one US dollar1美元兑换元人民币;情景对话一、Check in1.C : Good afternoon , sir . Welcome to our hotel . May I help youG: Yes. I booked a room one week ago .C: May I have your name please , sirG: John Smith.C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correctG: That’s it .C: Would you please fill in this registration card , sirG: Sure . Here you are. I think I’ve filled in everything correctly . C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for youYou are leaving on…G: October 24.C: May I see your passport , please Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.G: Yes, I’ll keep it with care , thank you .C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help youG: Good afternoon, I want a single room, please .C: Have you made a reservationG: No, I haven’t.C: How long do you want to stayG: Three days.C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passportG: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, pleaseG: Yes. Here it is.C: Thank you, Here is your key. It’s Room 808 on the eight floor.G: Thank you very much. Good night.二、Check out1. C: Good morning. Can I help youG: Yes. I would like to check out. Could I have my bill. PleaseC: Certainly, sir, May I know your name and your room number, please G: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan. G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit card G: In cash. Here is the money.C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .2．C: Good morning. Can I help youG: Yes, I’d like to check out now .C: Can I have your name and room number, pleaseG: John smith, room 1208 .C: May I have your room key, pleaseG: Sure. Here you are.C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check itG: I’m sorry . What’s the 20 Yuan forC: That’s for the drinks you ordered from your room .G: I see .C: How would you like to make payment , Mr. SmithG: I’d like to pay in cash .C: That’ll be 2180 Yuan .G: Here you are .C: Here’s your change and receipt , Mr. Smith , I’ll send a bellman up to get your luggage.G: Thank you .C: You are welcome , Good-bye .三、Reservation1. C: Good morning . This is room reservation . May I help you G: Yes , I’d like to book a room , please .C: Fine , For which dateG: For Oct. 1st .C: For how many nightsG: Two nights.C: A single room or a double roomG: A double room .C: Could you give me your name , pleaseG: Mr. John Cook .C: May I have your telephone number , pleaseC: What time do you expect to arrive , sirG: At about .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd . G: That is right . Good-bye .C: Good-bye and we are looking forward to seeing you .2. C: Good morning . Room reservation . Can I help youG: I’d like to make a reservation .C: When forG: For Sept .9th .C: For how longG: About a week .C: Could you hold the line , please I’ll check….Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .G: That’s all right .C: We’re very sorry , sir . We hope you understand .礼宾部基本句型May I take your luggage for you我来帮您拿行李,好吗Just a moment ,please . I’ll bring a luggage cart.请稍等一下,我去推一辆行李车来;Don’t worry , sir . Your luggage will be sent up at once .先生,别担心,您的行李很快就会送上去的;When you check out , please call number 32 and we’ll help you with your luggage immediately.如果您要离店,请打电话32,我们会马上帮您运送行李的;How many pieces of luggage do you have请问您有几件行李Two suitcases and one bag . Is that right两只箱子和一个包,对吗I’ll show you to the Front Desk.. This way please.让我带您去总台,请走这边;Is there anything valuable or breakable in your bag您包里有贵重或易碎物品吗May I have your room key , please.请把您房间的钥匙给我好吗Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.大多数出租车司机都不会英语,把您要去的目的地用中文写下来,会给您不少帮助;When you return to the hotel, please show this hotel card to the taxi driver.当您要返回酒店时,请向出租车司机出示一下酒店名片;According to regulation, we don’t accept food , combustible , valuable and breakable objects.根据规定,食品、易燃品、贵重物品和易碎品都不给予保管;Is this the correct number of bags您的行李数目对吗情景对话1、Bellman’s serviceB: Good afternoon ,sir . Welcome to our hotel .G : Thank you .B : How many pieces of luggage do you haveG : Just these three .B : Two suitcases and one bag . Is that rightG : Yes , that’s all .B : I’ll show you to the front desk . This way please , I will put your bags by the post over there .G : I see , thanks .B : Another bellman will show you to your room when you have finished checking in .G : Ok , fine .B : Please enjoy your stay .2、Introducing hotels servicesBm : Good afternoon , sir and madam . I’m the bellman.& Mrs bellow : Good afternoon.Bm : Very glad to have you here . Let me carry your baggage . This way , please .They are going to the elevator entranceB: Could you tell us something about your hotels servicesBm: Certainly , sir . Ours is a first-rate hotel and chosen as the favorite place to stay by VIPs , official guests and businessmen from many countries . There are over 173 rooms of international standard , all spacious and airy . There are one Chinese restaurants, a deluxe Westernstyle restaurant, large and small banquet halls .M : How about other servicesBm : Also available are a beauty salon , a swimming pool and tennis…..Now they are at the elevator entranceHere we are . Please take this elevator to the 9th floor . The floor attendant will meet you there and show you to room 908. I’ll take the baggage elevator and get your baggage up to your room .B : Thank you . See you then .3、On the way to the roomB : Good evening , sir . I’ll show you to your room .you have two suitcases and one bag . Is that correctG : Yes , that’s right .B : Is there anything valuable or breakable in your bagG : Yes , there is a bottle of whiskey .B : Could you carry this bag , sir I’m afraid the contents might break .G : Sure , no problem .B : Thank you , sir . May I have your room key , pleaseG : Yes, here you are .B : Thank you , sir . Your room is on the 12th floor , please follow me , your elevator is this way .G : I see .B : Is this your first time to HangZhouG : Yes , it is .B : I hope you’ll have time to see HangZhou . There is a lot to see .G : I’m sure there is .B : This is the 12th floor . Your room is to the right . After you , sir . This way , please .4、Checking baggageB: Good morning Madam . Can I help youG : Yes , I’d like to check my baggage .B : How many pieces have you gotG : I’ve got four pieces in all .B: When will you want themG: In three days .B : Please keep the name tags.G : Thank youB : Not at all .5、Luggage check –outB : This is the bell captain’s desk . May I help youG : I’m going to check out soon . Could you pick up my luggage . PleaseB : Certainly , sir . May I have your room number , pleaseG : Yes , it’s 1101.B : Room 1101. Very good , sir we’ll send a bellman immediately . Could you wait in you room , pleaseG : Ok .B : Good morning ,sir . I’ve come for your bags .G : Thank you . Could you take these two suitcases , please I’ll bring the bag with me .B : Certainly , sir . Two suitcasesG : Yes .B : Is there anything valuable or breakable in themG : No .B : This is your claim tag , sir . We’ll keep your luggage at the bell captain’s desk . Could you pick it up there . PleaseG : Certainly .B : Thank you , sir .G : You are welcome . See you later .商务中心基本句型the letter can go for Yuan这封信要元邮资.I think I’d better look it up .我想我需要查一下价钱.Here’s a form . please print the name and address of the person you’re sending to .这里有张表格. 请您将收信款人的姓名和地址用印刷体写上.If it’s urgent , we can send it by express .如果是急信, 我们可以寄快件.Sorry , this printed matter is overweight .很抱歉, 这件印刷品超重了.What sort of stamp do you want to buy您想买哪种邮票打印费每页元, 发传真到美国每页元, 外加10%服务费.As soon as your fax comes in , we’ll inform you at once .您的传真一到, 我们马上会通知您.Could you please write your name and room number and sign the billing voucher we’ll send your original copy to your room after we have faxed them . 请您写下您的姓名和房间号码并在账单上签字, 好吗我们发出传真后会将您的原文送到您的房间去的.情景对话四、Business center1. C: May I help you , sirG: Yes , I’d like to make some photo copies of these documents , please . C: Very good , sir. How many copies do you needG: One each .C: All right . Just a moment , please , sir .……..Here they are .G: Thank you . How much does it costC: Three Yuan for each , sir .G: OK . Here is the money .C: Thank you , sir . Here’s the receipt . Good-bye .G: Good-bye .2. C: Good morning , sir . Can I help youG: Good morning . I want to send a fax .C: Where to , sirG: To my parents .C: Can you give me your fax number , please , sirG: Certainly . It’s 612371-8999C: Thank you . Would you please sit down and wait for a while G: Good . Thank you very much .C: All done , sir . Here you are . How would you like to pay G: I’ll pay in cash . How muchC: It’s 90 RMB Yuan altogether .G: OK . Can I have a receiptC: Certainly , sir . Here you are .G: Thank you very much . Bye.C: Good-bye .3、typing serviceG : Excuse me . I want to have this document typed , please .C : All right , madam .G : How much does it cost one pageC : For A4,twenty four Yuan each page , and A3 , thirty Yuan . Which would you preferG : A3 , please . When can I pick it upC : In half an hour .G : OK , I’ll be back in forty minutes .30 minutes laterG : Hello .Is it doneC : Yes , madam . Here is your original script and the typed one . Can you make some correctionsG : Sure……….Very well done . I couldn’t find any mistakes .C : In this case , let me print it for you now . Could you please wait for a few secondsG : No problem . Go ahead .C : All done , madam . Here you are .G : Oh , this is quick Charge it to my room then .C : All right . Could you please show me your room card or room key G : Oh , yes . Here is my room card .C : Room 1102 . And now, Ms .Bush , can I have your signature hereG : Certainly . There .C : Thank you very much , madam .总机基本句型LongHill hotel, May I help you龙禧大酒店,能为您服务吗Just wait a moment and I’ll connect you.请等一下,我替您接通;Please press 0 and then the area code and the number.请先拨0,再拨区号和电话号码;May I take a message for you我帮您传个口信好吗They aren’t answering.没有人接听;Which extension什么分机号码Don’t hang up , please.请勿挂断;Sorry , the line is busy.对不起,线路忙;Hold in , please . I’ll put through to the information desk .请别挂电话,我给您接问讯处;情景对话1、C : LongHill hotel . May I help youG : Yes . Could you put me through to room 1002, pleaseC : Certainly , sir . Just a moment , please .2、C : LongHill hotel . Can I help youG : May I speak to Miss Grace , pleaseC : Do you know her room numberG : I’m sorry . I don’t know .C : Hold on , please , I’ll put you through to the information .3、C : Operator . Can I help youG : Yes , I’d like to know how to make outside calls .C : For calls in HangZhou , please press 0 first and then the number you want .G : I see . And what about calls outside HangZhou .C : For calls outside HangZhou , please press 0 and then the area code and the number .G : Thank you very much .客房基本句型一、打扫房间1、Housekeeping. May I come in客房服务员,我能进来吗2、I’m sorry to trouble you, sir May I clean the room now对不起,打扰了,先生,现在我能为您打扫房间吗3、Would you like me to make your bed now现在我能为您整理床铺吗4、When would you like me to do room , sir您要我什么时候来为您整理房间,先生5、Shall we come back later我们等一会再来,好吗6、I hope I’m not disturbing you.我希望没有打扰您7、 I’m coming to change the sheets and pillowcases.我来调换床单和枕套8、We will come and clean your room immediately.我们马上就来打扫您的房间;9、Can you tell me your room number您能告诉我您的房号吗10、A repairman will come and check it right away.修理工会马上来检查;11、Don’t worry .We will help you to look for it.不要担心,我们会帮您寻找的;12、Have you check your room您检查过您的房间了吗13、It takes half an hour to finish cleaning .打扫房间一般花半个小时;14、It will take 6 hours to repair the water pipes .修理水管要花6个小时;15、Let me inqure about it and I’ll let you know as soon as possible .让我来询问此事,我会尽快答复您 ;16、May I have your room number card可以把房号牌给我吗17、My English is not good enough for me to take down what you said . Here’s a pen and paper for you .我的英语不够好,记不下您说的话;这儿有笔和纸给您;您的衣柜里有专用洗衣袋和洗衣单;早上九点半以前送去洗的衣服,当天下午五点半以前能送回来;二、洗衣服务1、Laundry service. May I come in洗衣服务,我可以进来吗2、Good morning, I’ve come to collect your laundry.早上好,我来取您要洗的衣服;3、Would you please fill in the laundry list请您填一下洗衣单好吗4、Please sign on the laundry list, sir/madam请您在洗衣单上签名好吗先生/女士5、When would you like your laundry back您要什么时候取回送洗的衣服6、You laundry will be ready by this evening.您送洗的衣服会要今天下午6点钟洗好;7、Here’s your laundry, madam.女士,这是您送洗的衣服;8、You’d better check your laundry.您最好查看一下洗好的衣服;9、We have express laundry service.我们有快速洗衣服务;10、Your laundry will be ready tomorrow afternoon. We could get it done this evening if you wish, but there will be an extra charge for quick service.您送洗的衣服明天下午可以洗好,如果您需要的话,我们可以在今天晚上洗好,不过这是快件,要另外加收费用;三、其它1、I’m afraid that you have to pay an indemnity. It’s a hotel policy.恐怕您得赔偿;这是酒店规定;2、According to our regulation, I think you should pay 220 Yuan.根据酒店的规定,我想您得赔偿220元;3、I’m awfully sorry to have broken your glasses while cleaning the room.对不起,清洁房间时我不小心把您的眼镜打破了;4、Here is the master switch, Please be sure to insert the keyboard into its slot.这是总开关;请记住把钥匙牌插入它的槽内情景对话Laundry service1．C ：Good afternoon . Can I help youG : This is Mrs. Peker in room 705 .I want to have my coat dry-cleaned. Can you ask someone to pick it upC : Yes . But I’m afraid it’s too late for today’s laundry .Do you need express laundryG : What time will you send my coat to my roomC : Around 6:00 p. mG : OK . How much shall I pay for the express serviceC : It’s 50% extra .G : I see . Thank you .C : You’re welcome . I’ll ask somebody to pick your laundry at once . Thank you for calling . Good-bye .2、C : Good morning , madam .G : Good morning .C : Have you got any laundryG : Yes , I have . Here are my blouses and coat .C : Anything elseG : Oh , yes . My husband also has got some laundry . Those are this suit and shirts .C : Are they to be dry-cleanedG : Oh , no . Only the suit and coat are to be dry-cleaned .C : Very well , madam .G : Thank you very much .C : With pleasure .Room cleaning1、C : Housekeeping . May I come inG : Yes . Come in , please .C : Would you like me to make your bed nowG : Yes ,please . This bed is very comfortable .C : I’m glad you are please with it . I hope you will enjoy your stay .G : I’m already enjoying . Thank you .2、C : Housekeeping . May I come inG : Yes , please .C : When would you like me to do your room , sirG : You can do it now if you like . I am going down for my breakfast .C : Thank you , sir .3、C : Housekeeping . May I come inG : Yes , what is itC : I’m sorry to trouble you , sir . May I clean the room nowG : Well , I’m going to meet some friends .C : Shall we come back laterG : Yes , please clean it when I’m out .C : All right .G : Thank you .C : Glad to be of service .餐饮服务基本句型1、Chinese restaurant . May I help you 中餐厅,能为您服务吗2、Welcome to our restaurant . 欢迎光临我们餐厅3、When would you like your table 您什么时候用餐4、How many person , please 你们一共有几位5、I’m sorry , the restaurant is full now . 对不起,餐厅客满了;6、Do you have a reservation , sir 先生,您有预订吗7、Is it only two of you 就你们两位吗8、Do you have a meal voucher 您有餐券吗9、Where would you like to sit , sir 先生,您喜欢坐哪儿10、Is this table all right 这张桌子可以吗11、Take a seat , please . Here is the menu . May I take your order , sir 请坐,给您的菜单,先生,您要点菜吗12、Are you ready to order 您要点菜了吗13、What would you like to have drink 您要喝点什么14、Would you care for soup 您要汤吗15、I’m sorry , there isn’t any left很抱歉,这个菜供应完了;16、Here is you’re the smoke fish . 这是您的烟熏鱼;17、Will that be all , sir 就这些吗18、What would you like to have , coffee or tea 您要喝咖啡还是茶;19、The buffet is over there . Please help yourself . 自助餐在那边;请随意取用;20、We are open from 17:00 to 21:30 我们从17：00一直营业到21：3021、Will you dine a la carte or take the table d’hote 您想点菜呢还是吃套餐22、Would you mind serving now 现在上菜好吗23、Pardon me . I’ve made a mistake about your dish . 请原谅,我把您的菜弄错了;24、I’m really sorry . I’ll do it again for you at once . 实在对不起,我马上为您重做;25、Anything else would you like 您想再要点别的吗情景对话Take reservation预订1、C : Chinese restaurant . May I help youG : Yes , I’d like to reserve a table by the window , please .C : For what time , sirG : Around 7:00pm . This evening .C : For how manyG : Four .C : Can I have you name , please , sirG : Blake .C : A table by the window for four this evening at 7:00 for .G : That’s right .C : Thank you for calling us , .Seating guest领座C : Good evening , sir . Welcome to our restaurant .G : Good evening .C : How many persons , pleaseG : A table for eight , please .C : Where would you like to sitG : Well , by the window , please .C : I’ll show you to your table . This way , please . Is this all rightG : Ok . That’s really fine .C : Please take a seat , sir .G : Thanks .C : A waiter will come to take your order . Just a moment , please . Take orders点菜1、C : Can I take your order , sirG : Yes , I’d like to try the steak , please .C : Any to followG : Vegetable soup , please .C : Would you like to order a dessertG : What kinds of pie do you haveC : Peach , lemon cream , and apple .G : I’d like lemon cream , please .2、C : Here you are , sir , the menu .G : Oh , thanks . What’s good tonightC : We have very good dishes for tonight , which do you prefer , GuangDong food or HangZhou foodG : I’d like HangZhou food . What do you recommendC : How about fried crisp pork and plain sauté shrimpsG : It sounds good . Ok . Give me the dishes , please .Service during the meal餐间服务1、C : Sorry to have kept you waiting , sir . Your smoked crisp fish , special spicy chicken and beer . Please enjoy your lunch .G : Thank you very much .…….C : Excuse me . May I take your plate away , sirG : Sure , go ahead .C : Here is your mushroom soup . Would you like to have some riceG : Yes , please .C : Very well , sir . Just a moment , please .C : Your water melon , sir . Will that be allG : Yes .C : Thank you . Have a nice afternoon .G : Thanks .2、C : Excuse me . Here is your noodles Sichuan style .G : Noodles But I think I want a fried rice Yangzhou style .C : Oh . I’m terribly sorry . There could have been some mistake . Let me check …… Yes , you’re right , sir . What you have ordered is a fried rice . I’m sorry . Just a moment , I’ll bring it to you right away…….. Here is the fried rice , sir . I’m so sorry for that .G : That’s all right .3、C : Are you all thought , sirG : Yes , we have finished .C : Did you enjoy your dinner , sirG : Yes ,very much .C : How do you feel the fish , sirG : It’s delicious . I prefer the fish to the pork . The pork is too oily .C : What do you think of the soupG : It’s also nice . I like it very much .C : Thank you . I’m glad you like them .At the coffee shop 咖啡厅服务1、C : Good morning , sir . A table for twoG : That’s right .C : I’ll show you to your table . This way please .….Please take a seat , sir and madam .G : Thank you .C : Here is the menu . We have both buffet-style and a la carte dishes . Which would you preferG : We’d like to have a buffet breakfast .C : The buffet is over there . Please help yourself .G : Thank you very much .C : With pleasure .In the bar酒吧服务1、C : Good evening , sir . What can I get youG : A pint of beer , please .C : We have two kinds of beer . The medium-strength beer and the export beer .G : Which is betterC : Well , the export beer is stronger , but both are the light type . We have both bottled and draught beer .G : Ok . I’ll have a glass of the stronger one , please .C : May I put it to your hotel billG : Sure , please .C : Can I have your room card , please , sirG : Oh , yes . Here you are .Room service送餐服务1、C : Room service . Can I help youG : Yes . Can I have my breakfast brought into my roomC : Certainly , sir . Would you give me your name and your room number , pleaseG : Yes . My name is Clinton and my room number is 1116.C : At what time would you like it ,G : Now , please .C : A continental breakfastG : Yes .C : With coffee or teaG : Coffee , please .C : Orange juice or apple juiceG : Apple juice .C : For how many peopleG : Two . How long will it takeC : I’ll be up immediately , .G : That’s fine . Thank you .C : You’re welcome .2、C : Room service . May I come inG : Come in , please .C : Good morning , madam . Here is the breakfast .G : Just put it on the table , please .C : Would you like anything elseG : No , thanks . That’s enough for me .C : Please call us if you need anything else .G : Thanks .C : Please sign the bill .G : Yes….here you are .C : Thank you . Please enjoy your breakfast . Good-bye .收银服务基本句型Here is your bill . It’s 2000 Yuan in all.这是您的账单;总共2000元;How would you like to pay , sir , in cash or by credit card 先生,请问您是用现金付款还是用信用卡付账Please check it and sign here.请核对一下,在这里签个字;I will write out a receipt for you .我给您开一张收据;May I check the details for you , please我能为您核对账单上的详细内容吗Do you have any charges for this morning您今天是否挂帐用酒店的服务We’ll have to charge you $10 extra.我们要向您额外收10美元;Excuse me , sir , but I don’t think that will be enough.先生,对不起,我认为钱数不够;I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .对不起,先生,您的帐单算错了;请稍候,我马上把它改过来;Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付;根据银行规定要取消;情景对话Presenting the bill结账服务1、G : Waiter Can I have the bill , please .C : Yes , sir . Just a moment , please .Here is your bill, sir . The total is 650 yuan .G : Well , what’s this forC : That’s for the wine , sir .G : I see .C : Would you like to sign for itG : All right .C : May I have you room card or room keyG : Sure . Here it is , room 1208.C : Thank you , sir please sign here . Have a nice evening .2、C : Would you like anything else , sirG : No , thank you . We’ll take the bill now.C : Yes . One moment , please . How would you like to pay for it , sir .G : Do you accept credit cardC : Certainly , sir . Which kind have you gotG : VISA card .C : That’ll be fine . May I take a print of your cardG : Here you are .C : Thank you , sir . Please wait a moment . I’ll be right back . Could。
酒店常用外语500句
酒店常用外语500句1. 预订酒店和房间1.Do you have any avlable rooms?你们有空房吗？2.What is the rate for a single/double room? 单人间/双人间的房价是多少？3.How much is the room per night?每晚的房费是多少？4.Can I book a room for tomorrow night?我可以预订明天晚上的房间吗？5.I would like to book a room for two nights. 我想要预订两晚的房间。
2. 登记入住1.I have a reservation. My name is [Your name]. 我预订了房间。
我的名字是[你的名字]。
2.Can I see your passport/ID, please?请出示你的护照/身份证。
3.How long will you be staying?你打算住多久？4.Here is your room key.这是你的房卡。
5.The elevator is on the left/right.电梯在左边/右边。
3. 房间设施1.Does the room have a private bathroom?房间里有私人浴室吗？2.Is there r conditioning in the room?房间里有空调吗？3.Can I have a room with a view?可以给我一个朝向景观的房间吗？4.Is there a minibar in the room?房间里有迷你吧吗？5.Can I have extra pillows/blankets?我可以要求额外的枕头/毛毯吗？4. 服务需求1.Could you please send someone to fix the TV? 请派人来修理电视好吗？2.Can I get some more towels, please?可以再给我一些毛巾吗？3.I need an iron and ironing board.我需要一个熨斗和熨衣板。
酒店、餐厅服务常用语及词汇英文版
酒店英语常用语1、Welcome to the Guangdong Foreign Businessmen Club/Hotel. 欢迎光临外商活动中心。
2、Welcome to our restaurant. 欢迎光临我们酒店。
3、We’re glad to see you again. 我们很高兴能再见到您。
4、May I have your name, please? 请问您叫什么名字？5、Your initials, please? 请问您的名字首写字母？6、May I have your first name? 请告诉我您的名字。
7、May I take your order now? 我现在为您下单好吗？8、May I have your room number? 请您告诉我您的房间号，好吗？9、May I have your signature, sir?……here please. 先生，请您把名字签这儿，好吗？10、May I know who I’m talking with?(打电话时用) 请问您是哪位？11、May I ask who is next? 请问下一位是哪位？12、May I be of service, madam? 请问这位夫人，我能为您做些什么？13、May I recommend our……, sir? 先生，我能为您推荐我们……14、May I help you with……madam? 夫人，我能帮您做……15、Would you like me to book a ……for you? 需要我为您订……16、Would you like to sit by the window? 您喜欢坐在靠窗边的位置吗？17、Would you like to have a cup of tea? 来杯咖啡如何？18、Is there anything else I can do for you, madam? 这儿需要我帮忙吗？19、How about a……您觉得……怎样？20、Have a pleasant stay at our hotel, sir. 愿您在我们中心，一切顺心开心。
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Part one : general expressions1)Good morning(afternoon ,evening),sir (madam).早上好（下午、晚上好），好，先生（夫人）2)How do you do? (-- how do youdo ?)您好！3)Hello (or hi )!您好！4)How is everything (with you )? （您的）一切都好吗？5)How are you getting on ( or along )these days ?这几天过得怎么样？6)How are you ? (- Fine ,thankyou .and you? )您的身体好吗？7)Glad (nice ) to see you .见到您很高兴。
8)Welcome to our hotel.欢迎到我们的酒店来！9)It’s nice to meet you again , Mr.Johnson .再次见到您太好了，约翰逊先生。
10)Good –bye.(or bye-bye)再见！11)Good night.晚安（晚间告别用）12)Have a good rest.祝您休息好！13)See you later (tomorrow).以后（明天）见！14)Hope to see you again soon.希望不久再见到您！15)Have a good time. 祝您过得愉快！16)We wish you a pleasant stay in ourhotel.愿您在我们饭店过得愉快！17)Please don’t leave anything behind.请不要遗忘你的东西。
18)Mind (or watch) your step!请走好！19)We wish you a pleasant journey.祝您旅途愉快！20)Have a nice trip!一路平安！21)All the best!万事如意。
22)Take care!多保重！23)Good luck!祝您好运！24)Thank you (very much)谢谢您（非常感谢）。
25)Thanks a lot.多谢。
26)Thank you for coming.谢谢您的光临。
27)Thank you for staying in our hotel.感谢您在我们饭店下榻。
28)I’m very grateful to you.非常感谢您。
29)It’s very kind of you.谢谢，您真客气。
30)You are (most) welcome.不用谢，不用客气。
31)Not at all.不用谢。
32)Don’t mention it.不用谢。
33)My pleasure.(or with pleasure)很高兴能为您服务。
34)Glad to be of service.很高兴为您服务。
35)At your service.乐意为您效劳。
36)I’m sorry.很抱歉。
37)Excuse me.对不起。
38)I’m terribly sorry. It’s my fault.非常抱歉，那是我的过错。
39)I’m awfully sorry for mycarelessness.对于我的粗心大意我非常抱歉。
40)Sorry to have kept you waiting.对不起，让您久等了。
41)Sorry to interrupt you.对不起，打扰了。
42)That’s all right.这没什么。
43)It doesn’t matter.没关系。
44)Never mind.不要紧，没关系。
45)Let’s forget it.算了吧！46)What can I do for you?我能为您干点什么？47)Can I help you?48)我能为您干点什么？49)Is there anything I can do for you?有什么能为您效劳的吗？50)Just a moment, please.请稍等一下。
51)Don’t worry about it别担心。
52)I beg your pardon?(or Pardon?)对不起，请再说一遍好吗？53)You are wanted on the phone, Mr.Bellow.贝罗先生，有您的电话。
54)Who is speaking, please?请问您是谁？（电话用语）55)I’ll switch you to Room 1120.我马上给您接301房间。
56)What number are you calling?请问对方什么电话号码。
57)Who would you like to talk to?请问受话人姓名？58)Could you hold the line, please?请（拿着话筒）稍等一会好吗？59)Here are come letters for you.这是您的信。
60)What a shame!多可惜！61)I’m sorry to hear that!听到这事我很难过。
62)We are all sorry to hear of yourillness.听说您病了都很担心。
63)There ,there, Now try not to gettoo upset about it.好啦，不要为这事太烦恼了。
64)I wish you good health.祝您健康。
65)Let me wish you every success.祝您一切顺利！66)Happy New Year!新年快乐！67)Merry Christmas!圣诞节快乐！68)Happy birthday to you!祝您生日快乐！69)Congratulations!祝贺您！（恭喜）70)My hearty congratulations!衷心祝贺您！71)As you wish(or like)随您的便。
72)Certainly.当然可以。
73)Of course.当然可以。
74)Go ahead and do what you like.干吧，你喜欢干什么就干什么。
75)I’m sorry, that’s not allowed.对不起，这是不允许的。
76)No, I’m afraid not.不，恐怕不行。
77)Out of the question, I’m afraid.恐怕不可能。
78)Walk straight ahead.一直往前走。
79)Turn left(right).往左（右）转。
80)Go upstairs(downstairs).上（下）楼。
81)Take the lift to the third floor.乘电梯到三楼。
82)The lifts are in the lobby near themain entrance.电梯间在大厅靠大门外。
83)The bellman will show you theway to the banquet hall.大堂服务员将领您去宴会厅。
84)There is a washroom at the end ofthe corridor.洗手间在走廊尽头。
85)The post and cable service isopposite the bar.邮电所在酒吧对面。
86)The bank is next to the shop.银行在小卖部隔壁。
87)You can get your money changedat the cashier’s desk.你可以收银外兑换钱。
88)How much would you like tochange?你要兑换多少呢？89)The rates of exchange are on theboard there.兑换率写在那这的黑板上。
90)There are some local products onsale here.这里出售一些地方产品。
91)It’s sold by weight(yard, meter…)这个按重量（码，米……）计价出售。
92)Sorry, it’s sold out.对不起，卖完了。
93)How do you like this?您看这个怎么样？94)What about that one?你看那个好吗？95)Here is your change.这是找您的钱。
96)Here is your receipt.这是你的收据。
97)Air mail or ordinary mail?是航空信还是平信？98)An air mail letter for abroad is$1.60.寄往国外的航空信需1.60元。
99)The travel agency in the hoteltakes all kinds of booking.饭店的旅行社代办各种预订票。
100)Please don’t smoke here.请不要在这里抽烟。
Part two: reception &housekeepingservice第二部分：总台及客房服务。
101)What kind of room would you like(or prefer)?您希望要什么样的房间？102)Do you want a single room or adouble room?你想要单人房还是双人房？103)Would you like a room with bathor shower?您想要浴缸的还是淋浴的房间？104)How long do you plan to stay here?你打算住多久？105)For how many nights你要住几个晚上？106)How many people are there inyour party?你们一起有几个人？107)I can book you a single room withshower for the 26th.我可以为您在26日订一个带淋浴的单人间。
108)What time will you be arriving?您将何时到达？109)Unfortunately, we are fully bookedfor the 21st遗憾的是21日的客房全部订满。
110)We won’t be able to guarantee youa room for May 6th .我们不能保证5月6日给您一个房间。
111)For a single room the price wouldbe 35 dollars单人房的价格是35美元。