跨文化交际试卷A及答案
跨文化交际综合测试及答案)

跨文化交际综合测试及答案)跨文化交际综合测试一. 单选题(共35题,共70分)从下列各题备选答案中选出一个正确答案。
每题2分,共70分)1. What does “Australians have different perspectives to Chinese”mean?()(2分)A. they have different ways of talkingB. they have different ways of thinkingC. they have different ways of drinkingD. they have different ways of eating☆考生答案:B★考生得分:2 分评语:2. As a man with plenty of guts, he is the person who is expected to bring success to this company which is on the verge of bankruptcy. The underlined part can be replaced by________. ()(2分)A. the white hopeB. the red hopeC. the green hopeD. the pink hope☆考生答案:A★考生得分:2 分评语:3. In China, who will make the decisions for children?()(2分)A. MotherB. FatherC. GrandfatherD. Children☆考生答案:B★考生得分:2 分评语:4. Married foreigners in China understand invitations to banquets by Chinese to mean_______. ()(2分)A. they will get drunkB. their spouse is also invitedC. their spouse is not invitedD. they have to pay for dinner☆考生答案:B★考生得分:2 分评语:5. Today, many Chinese people_______. ()(2分)A. pay a lot of attention to origins of surnamesB. are very aware of the meaning of given namesC. are mostly unaware of the meaning of given namesD. search for the origins of surnames☆考生答案:B★考生得分:2 分评语:6. What is a sinologist?()(2分)A. a specialist in languagesB. a student of Chinese languages.C. a specialist in Chinese studiesD. a Chinese language student☆考生答案:C★考生得分:2 分评语:7. What is the primary relationship in a Chinese family?()(2分)A. husband-and-wife relationshipB. parent-and-children relationshipC. brother-and sisterD. grandparent-grandchildren☆考生答案:B★考生得分:2 分评语:8. Which of the following is not a pair of synonyms?()(2分)A. everlasting - never-endingB. autumn - winterC. youths – youngstersD. autumn - fall☆考生答案:B9. An “utterance meaning” is______. ()(2分)A. what a speaker saysB. what is heard by someoneC. what is meant by someoneD. how someone says something☆考生答案:A★考生得分:2 分评语:10. A commonly held stereotype of the French is that they are________. ()(2分)A. extremely rudeB. philosophicalC. extremely romanticD. cold and reserved☆考生答案:C★考生得分:2 分评语:11. Such phrases such as:You should; You must; Do this; Don’t do________. ()(2分)A. usually help cultural communicationB. sometimes help cultural communicationC. sometimes hinder cultural communicationD. potentially inhibit cultural communication☆考生答案:D12. Pick out the pair of words that are examples of American English?()(2分)A. janitor, elevatorB. apartment, footpathC. post, gasD. nappies, trousers☆考生答案:A★考生得分:2 分评语:13. A Christian name is also called a________. ()(2分)A. given nameB. surnameC. family nameD. last name☆考生答案:A★考生得分:2 分评语:14. The broad sense of “social interaction” is________. ()(2分)A. relationships between peopleB. making friends easilyC. forming a social clubD. speaking to people☆考生答案:A★考生得分:2 分评语:15. _______is often regarded as the source of English proverbs. ()(2分)A. JeffersonB. WordsworthC. ShakespeareD. Hemingway☆考生答案:C★考生得分:2 分评语:16. A “white lie” is________. ()(2分)A. a lie told with the intention of causing troubleB. the intention to lie and not be caughtC. a good lie told with bad intentionsD. a lie told with good intentions☆考生答案:D★考生得分:2 分评语:17. I'm afraid something bad may happen. We need to prepare for the worst. The underlined part can be replaced by________. ()(2分)A. I've seen the red light.B. I've seen the green light.C. I've seen the yellow light.D. I've seen the orange light.☆考生答案:A★考生得分:2 分评语:18. English is a language particularly rich in synonyms and these synonyms differ from one another in the following ways except________. ()(2分)A. regional varietyB. stylistic differencesC. emotional connotations of wordsD. physical variety☆考生答案:D★考生得分:2 分评语:19. Scanning is a type of fast reading which is used________. ()(2分)A. when the reader wants to locate a particular piece of information without necessarily understanding the rest of the text or passageB. when the reader wants to locate a particular piece of information with totally understanding the rest text or passageC. when the reader wants to get the main ideaD. when the reader wants to locate a particular piece of information with partial understanding of the rest of the text or passage☆考生答案:A★考生得分:2 分评语:20. What is an idiom?()(2分)A. a phrase with a variety of meaningsB. a fixed phrase with its own meaningC. a meaningless phraseD. a phrase with limited meaning☆考生答案:B★考生得分:2 分评语:21. When will British people may sound cold and distant?()(2分)A. when they really get bad weatherB. when they really are very upsetC. when they really are very friendlyD. when they really want to go home☆考生答案:C★考生得分:2 分评语:22. The reason why English and Chinese idioms are sometimes similar but can differ is______. ()(2分)A. cultural traditionsB. religious beliefsC. historic circumstancesD. all of the above☆考生答案:D★考生得分:2 分评语:23. When two people coming from the same culture arecommunicating with each other, we can say this is a______. ()(2分)A. multi-cultural communicationB. bi-cultural communicationC. mono-cultural communicationD. cultural communication☆考生答案:C★考生得分:2 分评语:24. Women are believed to speak and hear________. ()(2分)A. a language of connection and intimacyB. a language of intimacy and reflectionC. a language of connection and reflectionD. a language of connection, reflection and intimacy☆考生答案:A★考生得分:2 分评语:25. In “western” countries, hugging and kissing will be________. ()(2分)A. rarely seen in publicB. often seen in publicC. never seen in publicD. not allowed in public☆考生答案:B★考生得分:2 分评语:26. All of the following is a necessary factor of communication except _______. ()(2分)A. there is only one peopleB. there must be some contact between communicatorsC. there must be a language shared by communicatorsD. an exchange of information has taken place☆考生答案:A★考生得分:2 分评语:27. One can assume from Margaret Thatcher’s family name that her ancestors________. ()(2分)A. sold candlesB. made clothesC. made barrelsD. made roofs☆考生答案:D★考生得分:2 分评语:28. For Chinese children, married life sometimes begins witha shockbecause_______. ()(2分)A. they have to clean and cookB. they have to have a babyC. they have to live with someone elseD. they have to wash dishes☆考生答案:A★考生得分:2 分评语:29. The term “man in the street” means_______. ()(2分)A. the man walking pastB. the person walking pastC. casual peopleD. ordinary people☆考生答案:D★考生得分:2 分评语:30. A typical “Western” style meetings_________. ()(2分)A. always start with prayersB. are always informal and friendlyC. lack any formal organizational structureD. usually are organized well in advance☆考生答案:D★考生得分:2 分评语:31. If someone is “stand-offish” they are______. ()(2分)A. IntimateB. StandingC. ReservedD. Outstanding☆考生答案:C★考生得分:2 分评语:32. The following explanations are about the four basic parts of the computer, which of the following is incorrect?()(2分)A. You feed information into the computer with an input unit, such as a 答案board.B. The processing unit performs a task and then shows you the result on an output unit, such as a mouse.C. The memory unit stores information and instructions.D. The processing unit performs a task and then shows you the result on an output unit, such as a screen.☆考生答案:B★考生得分:2 分评语:33. “Lo ok like the innocent flower, but be the serpent under it”is a saying from Shakespeare which implies that ________. ()(2分)A. people can put on different gestures to hide their true feelingsB. people can say untrue words to hide their true feelingsC. people can put on different facial expressions to hide their true feelingsD. people can say wrong words to hide their true feelings☆考生答案:C★考生得分:2 分评语:34. English is said to be a language of______ in that many different words stand for the same thing. ()(2分)A. empathyB. sympathyC. synonymsD. antonyms☆考生答案:C★考生得分:2 分评语:35. At English dinners hosts often inquire the guests’favors________. ()(2分)A. just before they serve a mealB. before they come to the dinnerC. as they are serving the mealD. is a totally untrue statement☆考生答案:B★考生得分:2 分评语:二. 判断题(共20题,共30分)从下列各题备选答案中选出多个正确答案,并将其代号写在题干前面的括号内。
跨文化交际期末考试题【新】

跨文化交际期末考试题【新】第一部分:选择题(共20题,每题1分,共20分)1. 当出现语言障碍时,以下哪个是最好的应对策略?A. 用手势和肢体动作来表达自己的意思B. 大声说出自己的观点C. 重复使用相同的单词和短语来帮助理解D. 简化语言使用的复杂度,使用简单易懂的语言2. 对于跨文化交流来说,以下哪种观念是最关键的?A. 遵循自己国家的行为准则B. 尊重不同文化之间的差异C. 强制对方接受自己的文化D. 批判对方的文化习惯3. 在跨文化交际中,以下哪种沟通方式是最常用的?A. 肢体语言B. 非语言信息C. 语言信息D. 交流方式4. 在跨文化交际中,以下哪种观点是最重要的?A. 接受自己的文化习惯B. 批判他人的文化习惯C. 理解他人的文化习惯D. 拒绝他人的文化习惯5. 在一个跨文化交际的场合中,以下哪个应该是最高的优先级?A. 活跃的参与B. 语言水平的熟练程度C. 适应当地的礼仪和行为准则D. 强调自己的文化背景6. 以下哪个是一个跨文化交际中最常见的问题?A. 礼貌和礼仪的不同B. 文化差异造成的文化霸权C. 认知差异的沟通问题D. 语言障碍7. 以下哪种服务最适合在跨文化交际中使用?A. 机器翻译服务B. 优先选择专业的口译和翻译服务C. 通过朋友或熟人的介绍寻找帮助D. 利用在线社交媒体解决问题8. 在跨文化交际中,以下哪种事情应该避免?A. 尊重并遵循当地的礼仪和行为准则B. 试图改变或批判当地的文化习俗C. 沿用自己的文化行为准则D. 关注当地的文化和语言细节9. 在跨文化交际中,以下哪种技巧是最有用的?A. 避免使用简单易懂的语言B. 直截了当地表达自己的观点C. 关注当地的非语言行为和信号D. 尝试使用当地的单词和短语10. 当尝试与跨文化背景的人交流时,以下哪种能力是最重要的?A. 语言能力B. 理解当地文化的背景C. 思考和行动的方式D. 批判思维11. 在跨文化交际中,以下哪个语言问题最常见?A. 不同的拼写和拼音B. 不同的语法结构和单词含义C. 方言和口音D. 礼仪和交际方式12. 在跨文化交际中,以下哪个观念是最必要的?A. 尊重当地的文化背景B. 认为自己的文化优越C. 轻视当地的命令和指示D. 批判当地文化的错误13. 在跨文化交际中,以下哪个事情是至关重要的?A. 去熟悉当地的文化和语言背景B. 寻找机会批判当地的文化习惯C. 坚持自己的文化行为准则D. 放松身心,自然而然的融入当地环境14. 在跨文化交际中,以下哪种行为应该被避免?A. 尊重他人的文化背景B. 没有认真倾听对方的观点C. 关注当地的语言和文化细节D. 对对方的文化行为进行批评和评价15. 在跨文化交际中,以下哪种观念是最重要的?A. “我们的文化最好”B. “我们的文化最好,但我们也能接受其他文化”C. “所有文化都有其独特之处,值得尊重和理解”D. “其他文化与我们的文化无关”16. 在跨文化交际中,以下哪种行为应该被避免?A. 关注和遵守当地的礼仪和行为准则B. 尝试使用当地的语言和单词C. 尊重和理解当地的文化习俗D. 批判和否定当地的文化习俗17. 在一个跨文化交际的场合中,以下哪个应该是最高的优先级?A. 展示自己的文化背景B. 关注当地的语言和文化细节C. 认真倾听对方的观点D. 强调自己优越的文化背景18. 在跨文化交际中,以下哪种事情应该被避免?A. 尊重所有人的文化背景B. 批判当地的文化行为C. 关注当地的非语言信号D. 使用当地的语言和单词19. 在跨文化交际中,以下哪种技巧是最有用的?A. 尊重当地的文化背景B. 试图改变当地的文化行为准则C. 使用自己的语言和单词D. 关注当地的微妙而又微小的语言和非语言信号20. 在跨文化交际中,以下哪种行为应该被避免?A. 关注当地的礼仪和行为准则B. 忽略当地的迷信和传统信仰C. 尊重当地的宗教和文化背景D. 沿用自己的文化行为准则第二部分:简答题(共5道题,每题4分,共20分)1. 解释什么是文化差异,并列举至少三个文化差异的例子?2. 解释为什么认知差异在跨文化交际中是一个重要的问题,并提供至少三个示例说明不同的认知差异会如何影响跨文化交流?3. 解释什么是非语言沟通,并列举至少三个非语言沟通的例子?4. 解释为什么跨文化交际中的措辞和用词是非常重要的,并提供至少三个示例说明,不同的词语和措辞可能导致文化差异。
成人学生跨文化能力培养考核试卷

C.经济交际能力
D.行为适应能力
2.当不同文化背景的人在一起合作时,下列哪项策略能有效提升跨文化能力?()
A.忽略文化差异
B.坚持自我文化立场
C.尊重并学习对方文化
D.避免任何形式的交流
3.在跨文化交流中,以下哪种行为表现了正面的跨文化能力?()
A.讽刺对方的文化习俗
B.拒绝参与对方文化活动
A.学习动机
B.文化背景
C.学习经历
D.教育水平
17.跨文化教育中,以下哪些方法能够促进学习者的参与度?()
A.实际案例分析
B.角色扮演
C.小组讨论
D.理论知识讲解
18.以下哪些行为在跨文化交际中被认为是礼貌的?()
A.准时参加会议
B.用餐时遵循当地习俗
C.适当的身体接触
D.公共场合保持安静
19.跨文化交际中,以下哪些技能是必不可少的?()
11. ______
12. ______
13. ______
14. ______
15. ______
16. ______
17. ______
18. ______
19. ______
20. ______
二、多选题(本题共20小题,每小题1.5分,共30分,在每小题给出的四个选项中,至少有一项是符合题目要求的)
C.外交谈判
D.国内员工培训
9.在跨文化交际中,以下哪些因素可能影响沟通的有效性?()
A.信息的明确性
B.文化背景差异
C.沟通者的情绪状态
D.语言障碍
10.以下哪些方法可以帮助成人学生提高跨文化能力?()
A.参加跨文化交流活动
B.阅读不同文化背景的文献
初中生跨文化交际能力的培养与外语教育考核试卷

A.语言能力
B.文化背景
C.年龄
D.财富状况
7.以下哪个选项是外语教育中培养跨文化交际能力的方法?()
A.重视语法教学
B.重视词汇教学
C.情景模拟与角色扮演
D.强化阅读训练
8.以下哪个国家在商务交际中重视时间效率?()
A.意大利
B.日本
C.墨西哥
20.在跨文化交际中,以下哪个能力是初中生需要重点培养的?()
A.语言能力
B.文化意识
C.学术能力
D.体育能力
(注:以上题目仅为示例,实际考试题目可能有所不同。)
二、多选题(本题共20小题,每小题1.5分,共30分,在每小题给出的四个选项中,至少有一项是符合题目要求的)
1.以下哪些方式可以帮助初中生提高跨文化交际能力?()
B.交际习惯
C.价值观念
D.年龄差异
4.以下哪些教学方法适用于跨文化交际能力的培养?()
A.案例分析法
B.小组讨论法
C.文化沉浸法
D.语法翻译法
5.在与不同文化背景的人交流时,以下哪些做法是恰当的?()
A.尊重对方的文化习俗
B.避免使用可能会引起误解的俚语
C.坚持自己的观点,不顾及对方感受
D.愿意学习对方的文化特点
A.美国
B.中国
C.德国
D.法国
4.当遇到文化差异导致的误解时,以下哪种做法是正确的?()
A.强调自己的观点正确
B.保持开放心态,试图理解对方
C.避免进一步交流
D.忽略文化差异,继续深入讨论
5.以下哪种方式不利于初中生跨文化交际能力的培养?()
A.参加国际交流活动
初中生跨文化交际能力的培养与国际视野的拓展考核试卷

B. 不同意对方观点时直接表达
C. 对不同文化习俗的评价
D. 避免敏感话题
8. 以下哪些国家的国旗上有太阳图案?( )
A. 日本
B. 阿根廷
C. 韩国
D. 英国
9. 以下哪些是国际组织?( )
A. 联合国
B. 世界贸易组织
C. 欧洲联盟
D. 国际奥委会
10. 以下哪些行为在中国文化中被视为礼貌?( )
B. 法国
C. 中国
D. 德国
7. 在国际场合,以下哪个行为是尊重对方的表现?( )
A. 用力握手
B. 主动询问对方的生活习惯
C. 拒绝与对方交流
D. 对方的发言时翻白眼
8. 以下哪个城市不是亚洲的城市?( )
A. 东京
B. 香港
C. 巴黎
D. 新加坡
9. 以下哪个国家的首都是北京?( )
A. 日本
20. D
二、多选题
1. ABC
2. ABC
3. AB
4. ABC
5. ABCD
6. AD
7. ABC
8. ABC
9. ABCD
10. ABC
11. ABC
12. ABCD
13. ABC
14. ABCD
15. ABC
16. ABCD
17. ABC
18. ABCD
19. ABC
20. ABC
三、填空题
D. 法国
19. 以下哪个国家的官方语言是西班牙语?( )
A. 法国
B. 德国
C. 巴西
D. 日本
20. 以下哪个节日与中国的春节类似?( )
A. 圣诞节
B. 情人节
跨文化交际考试试题附答案

《跨文化交际》试题(附答案)Paper 1 Communication AnalysisThe following are three different cases of cross-cultural communication. In each of the cases there is something to be improvedupon. Write an analysis on what is to be desired for more successfulcommunication or cultural understanding.?Question 1Case 1:Chen Bing, a Chinese tour guide, is talking to a Canadian tourist,Luke Baines, who has no knowledge of Chinese at all. They are havingdinner in a restaurant.Chen: This is Beijing duck, one of China's most famous dishes. You'lllove it!Luke: No, thanks. I don't like duck. I prefer chicken.? Question 2Case 2:Feng Li and Tom have been working on a scientific experiment at aBritish university for some months. It has not been totally successful.They are discussing the situation in the laboratory.Feng Li: I don't know where it went wrong!Tom, Don't feel so bad. Cheer up, you've done your job. Feng Li: But our experiment has turned out to be a failure. Tom: Relax for a couple of days. I'll face the music.Feng Li: Tom, we are not playing children's games here. This is ascientific experiment.Tom, I've never taken the experiment as child' s play, and I'm playingthe game.Feng Li: You say you're playing the game! It's a rather importantexperiment!Feng Li walks out of the Laboratory angrily. Tom is puzzled.? Question 3Case 3:This is a more complex situation where there are several thingsrequire more informed cultural analysis. Find the cultural problemsand explain the cultural differences. Jim and Li Zhen were studentsafterlater, year A Britain. in University Leeds at together graduating, Jim went to Shanghai as a visiting scholar on a year'sexchange.Jim had never been to China before. Li Zhen took him to a classicalpiano concert performed by a famous Chinese pianist. During the performance people were talking and at one stage someone ran up ontothe stage and presented the pianist with a bunch of flowers duringthe playing of a particular musical item. This happened several timesduring the evening. It also happened when two singers were on stagesinging some songs that he was playing. Jim thought all thesequite strange. At the end of the performance the audience applaudedthe pianist and he applauded them. The audience began to leave whilethe pianist remained on the stage.?Paper 2 VocabularyChoose one word or expression from those in the box below to fill thegap in each of the sentences. Write the correct words in the spacesprovided in your answer sheet. Do not change the forms of the words.?4. After twenty five years working in the bank she decided onadifferent .5. Finally, after arguing about the meal for five minutes it wasdecided he would .6. Despite the circumstances of the accident there were still somethat needed explanation.7. There are many different used when talking about people'srelationships in China.8. Mike! Meet Jane, the .9. Ok, the argument is over. Let's forget it, you know.10. People in English speaking countries also avoid losing face orhurting other people by telling .11. It is difficult for foreigners to understand British pub culture,especially the system of which all members of the group areexpected to join in.12. It was a crushing blow to her, a hit when she receivedthe news that her husband had left her for another woman. 13. In China there is a real sense of in social situations.?Paper 3 Translation?Translate the following passage from English into Chinese. Pleasewrite your translation on the answer sheet.?What do we mean by Intercultural Communications or IC? This is not a description of the popular trend toward talking about international things or going overseas. IC is actually an academicand applied discipline that has developed internationally since the1950s. Sometimes called cross-cultural communications or comparative culture , scholars most often use the prefix inter with the word cultural to describe the interaction between cultures.On one level, IC is represented by culture studies, where we examinethe political, economic and lifestyle systems of other countries. Onanother level, it is applied linguistics, where we seek tounderstandthe relationship between language and culture. Many Chinese Englishteachers and professors have been interested in this aspect since the1980s - How to teach English in ways that help students also learnthe basic communication practices of Britain, the US or other Englishspeaking countries.?But the discipline of Intercultural Communications is actually a broad and well-developed field of study. IC is an interdisciplinaryapplication of fields like cultural anthropology, sociology, psychology (and social psychology), communication studies, appliedlinguistics and educational pedagogy. IC is a comprehensive attemptto understand all aspects of human cultures and how they interact witheach other.?To understand Intercultural Communications, we seek tounderstand tradition and modernization, consistency and change. Aswe understand some of the ongoing national characteristics of a people,we can examine how this culture is seen from the outside, how itinteracts with other cultures and how it is changing. In the lastthirty odd years, scholars have developed both theoretical frameworkconsideringfor dimensions practical some and cultures comparing for the similarity and differences between them. One level of intercultural comparison is Cultural Identity. Another level ofcomparison is Verbal Communication. Another area receiving muchattention is Nonverbal Communication.?Paper 4 ReadingPassage 1 Questions 15-20?In recent years criticisms have been voiced concerning sexist biasin the English language. It has been argued that some of the vocabularyand grammar we use reflects and reinforces a traditional view of theworld as one in which men are dominant and women play a secondary role.Take the word 'chairman' for example. While this can in fact applyto people of both sexes, it appears to some people to be male-orientedas it ends in 'man'. In the past people taking the role of chairmanwere exclusively male and the word was obviously originally a compoundof 'chair' and 'man'. Many English speakers, however, have ceased toview this word as a compound and no more feel it to be composed ofthese two units, than they perceive cupboard to be a composite of 'cup' and ' board'. In addition the continued use of chairman mightbe defended on the grounds that the final syllable is pronounced /m'n/rather than /mn/, just like the final syllable of woman. Despite suchconsiderations other speakers take a contrary view and are sensitiveto the components of which it is made up. They clearly perceive itas a title that perpetuates traditional ideas about the place of womenin society. For this reason they seek to replace it with neutral termssuch as 'chairperson' or 'chair', so that it is now possible to askquestions such as; 'Who is chair of the committee?'Other changes advocated include the replacement of words suchas 'postman', 'fireman' and 'policeman' with more clearly neutralterms such as 'postal worker', fire-fighter' and 'police officer'.There is, however, continuing controversy about how far suchlanguagechanges should go. Should changes be considered for traditional idiomsas 'man in the street' and titles such as 'Peking Man'? What aboutthose words where the male meaning of 'man' is no longer dominant,such as 'manhandle'?To the extent that changes have taken place, they have done somore in the written language and formal pronouncements than in everyday speech. You would be quite likely to read in the paper that'Postal workers are to receive a pay increase.' But 'Has the postmanbeen?' would be most likely to be heard in informal conversation. Here'postman' remains firmly entrenched in popular usage.The extent to which language reflects and shapes attitudes and behaviors is a matter of conjecture. Chinese, Japanese, Persian andTurkish do not make the kinds of sex distinctions English makesthroughits system of pronouns, but it would be difficult to maintain thatmales who speak these languages are less sexist than males who speakEnglish!?Answer the following questions according to the above text:?15. The general use of the word 'man' added to English words indicates .A. sexual feelingsB. sexual freedomC. sexist ideasD. sexist bias .16. Generally where language and sex are concerned in Britain .A. all people agree change is neededB. some people agree change is neededC. people can't make up their minds on the issueD. people think the issue is unimportant and not serious17. What example does the author give to support a defense of the word'chairman'?18. What does the author argue for when the example 'manhandle' isgiven?19. What does the author have to say about the impact of language changes?20. What is the author's argument in the final paragraph?? Passage 2 Questions 21-27Can Computers Do a Better Job Rating Stocks?Since May, Charles Schwab has been providing stock ratings to clientsusing a computerized system that it says tries to remove human bias.In particular, Schwab says, its system is meant to avoid theconflicts of interest that have plagued traditional brokerage firms,whose research analysts have often acted as cheerleaders for companiesbeing courted by their investment bankers.We believe that our single biggest advantage is our objectivity, said Jerry Chafkin, Schwab's executive vice presidentfor investment advice and products. While the development of thesystematicallyperformed being is analysis the human, is methodologyand automatically.Though Schwab is perhaps the most prominent financial services company to use a computer-driven rating system, several others, including Value Line and Zacks Investment Research, pick stocks ina similar way.The various systems produce very different ratings of individualstocks, and their ability to outperform a market index fund over timehas not been proved conclusively. The verdict is still out as towhether computers do it better than people. What is clear, though,is that the major computerized systems hand out fewer positive stockratings than do Wall Street analysts, who seem to give them out verygenerously.People who run computerized selection systems criticizetraditional Wall Street analysis as having institutional conflictsof interest, as well as individual bias. I am very suspicious aboutopinions and judgments and emotions by humans in individual stockselection, said Samuel Eisenstadt, Value Line's research director.However, the computer-driven stock-picking systems must rely onthe selection criteria of their creators. All try to isolate factorsthat their developers believe have the greatest ability to predictshare prices. Most models compare a company9s historical earningsgrowth with that of other companies. And many track the extent to whichearnings have surprised analysts.Many firms use their computer-based stock-rating systems asmarketing tools.The designers of these systems say they should be judged on howa group of stocks performs over time. But all the systems assume, asdo stock analysts on Wall Street, that superior research, by humans,and analysis can select a group of stocks that will outperform themarket averages over the long run.Market analysts say it is too soon to assess the fledgling Schwabsystem or new models, like Microsoft's year-old Stock-Scouter? Mark the following statements True (T) / False (F) / Not Given (NG)according to the information provided in the text.?Write T, or F or NG on your answer sheet in the spaces provided forquestions.?21. Charles Schwab is a computer company.22. The method of operation by Schwab is done automatically.23. 'Value Line' and 'Zacks' have similar operating methods to Schwab.24. There is no conclusive proof that computers perform better thanhumans.25. Wall Street analysts are generous in rating stocks.26. Human beings make value judgments according to the research director of 'Value Line'.27. Analysts are surprised at the growth rate of share prices. 答案及评分标准?Paper 1: Communication Analysis●The following points should be covered in the analysis.●Award one point for each of the points covered (underlined). Paper 2: Vocabulary●One point for each item.●Answers must be the same as the key.4. vocation5. foot the bill6. grey areas7. kin terms8. trouble and strife 9. live and let live10. white lies 11. buying a round12. below the belt 13. communityPaper 3: Translation14.“跨文化交际”或“IC”是指什么呢?这并不是对于谈论国际事务或出国大潮的描述。
《跨文化交际》考试试卷及答案

《跨文化交际》考试试卷Section I Listening Test[20points]Part1.Questions1-5are based on this part.(10points)You are going to listen to a panel discussion between two people on animal behavior.Choose the best answer from A,B,C and D for each question.Write your answers on the Answer Sheet.1.Madam Chair states that chimpanzee's altruism__________.A.is similar to that of beesB.may contain an element of self-interestC.is part of a group feeding systemD.is not a mutual-aid system2.Worker bees work hard looking for food for2or3weeks,__________.A.and then die,leaving no offspringB.and then feed their offspringC.but die before feeding their offspringD.and then produce their offspring3.Chimpanzees who don't do their share of grooming are__________by the group.A.criticizedB.acceptedC.exchangedD.rejected4.Male lions will cooperate in groups comprising__________.A.brothersB.brothers and sistersC.brothers and sisters and daughtersD.brothers and sisters and daughters and aunts5.Which of the following animals are being discussed in the conversation?A.bees,dogs,and lionsB.bees,chimpanzees,and fishC.bees,chimpanzees,and lions.D.chimpanzees,lions,and dogsPart2.Questions6-15are based on this part.(10points)You are going to listen to part of a lecture.As you listen,fill in the blanks with words from the lecture to complete the sentences that summarize the main points of the lecture.Write your answers on the Answer Sheet.Note:Each blank requires only ONE word.People communicate with one another all the time.Culture is regarded at the__6___of communication challenges and it influences how people__7___problems and participate in groups and in___8___.One definition of culture given in the lecture is that"Culture refers to a group with which we share common experiences that__9___how we understand the world."In the complex world,culture is one of the factors that act upon people.Anthropologists Keven Avruch and Peter Black explained that"culture provides the lens through which we view the world;the__10___by which we order it;the_11___by which the world makes sense."Since people coming from different cultural groups need to work together,cultural values sometimes__12___and misunderstanding arises.The speaker mentioned six patterns of cultural differences which include:different communication styles,attitudes toward conflict,approaches to___13____tasks,decision making styles,attitudes toward__14___,and approaches to knowing.When talking about communication style,the speaker introduced two aspects:verbal and non-verbal communication.Non-verbal communication includes facial expressions,__15___, seating arrangements,personal distance,and sense of time.This is the end of the Listening Test.Section II Communicative Competence[30points]Questions16-30:Choose the best answer from A,B,C and D.Write your answers on the Answer Sheet.16.Which of the following statements is TRUE of collectivism?__________A.Collectivist cultures are described as"I"cultures.B.Members of collectivist cultures value open discussion of disagreement.C.Uniformity and conformity are stressed in collectivist cultures.D.Collectivists tend to draw attention to themselves and express unique opinions.17.Just now I suddenly realized that I was totally to blame.I'll just have to face the music.The underlined part here means__________.A.to go to a concert and forget anything else by enjoying the musicB.to relax oneself by listening to the music aloneC.to accept responsibility for a mistakeD.to go to see the person who is in charge and ask what has gone wrong18.Which of the following statements is NOT true?__________A.Individualism can be traced to the philosophy of liberalism.B.The basic social unit in collectivist cultures is the autonomous self.C.Eastern collectivism is tied to Confucianism.D.Culture shock may occur at the individualist-collectivist divide,but the gap can be bridged.19.Bob is great!He always plays the game.The underlined part has the same meaning as __________.A.takes something as a game without caring too muchB.plays various gamesC.helps others when playing gamesD.behaves in a fair and honorable way20.Which of the following first names is shortened as"Bob"?__________A.RobertB.WilliamC.AlexanderD.Peter21.Which of the following statements is TRUE of the roots of English names?__________A."Forester"came from personal characteristics.B."Young"came from occupations.C."O'Patrick"came from family relationships.D."Butler"came from places.22.If you received an English invitation to a formal western banquet but could not attend it,what would be an appropriate action?__________A.Ask a friend to attend the banquet for you.B.Ask a colleague to phone a refusal.C.Accept the invitation but then not attend.D.Write a reply informing the host/hostess that you could not attend the banquet.23.Your American colleague has just had her hair dyed green.She is expecting your comment. What would you say appropriately?__________A."Your hair is as green as tree leaves."B."It looks good."C."It's too green.I don't like the color."D."It looks much better."24.Your classmate from Britain would like to borrow your computer this weekend.Unfortunately, you need to use it at the same time.How would you refuse the request politely?__________A."Well,why don't you borrow one from someone else?"B."Sorry,I cannot lend it to you."C."Yes,but you need to give it back to me as soon as possible."D."I'd love to,but I'm afraid I've got a lot of things to type up as well."25.Trying to explain rock music to your grandfather is just like dui niu tan qin(对牛弹琴)-playing violin to a bull.The corresponding English expression is__________.A.casting pearls before swineB.casting diamonds to a dogC.throwing pearls to a pigD.throwing diamonds to a goat26.Which of the following statements is TRUE of non-verbal communication?__________A.Non-verbal communication serves a variety of purposes.B.Non-verbal communication is less important than verbal communication.C.Since non-verbal communication is hard to interpret,it is important to reduce it to the minimum in cross-cultural communication.D.Non-verbal communication is not effective without verbal communication.27.The idiom"by the skin of one's teeth"means__________.A.very thinB.hard and flexibleC.only justD.one's sense of right and wrong28.What does the ring gesture(you form an"O"by holding the tip of your forefinger to the tip of your thumb)mean in Britain?__________A.Something is expensive.B.Something is good.C.Something is worthless.D.I will kill you.29.Which of the following statements is NOT true?__________A.Proxemics is the study governing how closely one person stands to another.B.All cultures draw lines between appropriate and inappropriate social distance for different relationships.C.Social distance has a wider range than public distance.D.The appropriateness of physical contact varies between cultures.30.If someone is said to be"economical with the truth",he/she__________A.has saved a lot of moneyB.does not tell the whole truthes very few wordsD.has recently diedSection III Reading Comprehension[30points]Part1.Questions31-35are based on Passage1.(10points)Passage1A handshake will be an acceptable greeting around the world.However,the strength,length,and duration of a handshake will vary by culture.Of course,Japanese will still bow to each other and it is advisable for foreign visitors to bow slightly when shaking hands.Mexicans who know each other will hug and East Europeans may kiss.In many European countries it is common to shake hands with everyone in the room before and after each business meeting.Business card exchanges are an important part of any international business meeting.Variations include where to keep your cards,which languages the card should be in,and what to do with the business card once you have received it.One rule to follow:Always bring five times more cards than you think you will need.To explore the nuances of business card exchange,we will examine the exchange as carried out by an American in Japan.First,the cards should be in English on one side and Japanese on the other.The Japanese side should have a logo or other marker.It is important that the company and title be prominently positioned.The cards should be kept in a card holder in the vest or jacket.Never keep the cards in a wallet or a pocketbook.The presentation of the card is done at the beginning of the meeting. Cards are presented with the giver's name(Japanese side)facing the recipient.The card can be delivered by one or preferably two hands accompanied by a slight bow.On receipt of a card,it should be studied carefully to determine the status of the person.Since meetings usually involve more than one person,each card received should be placed on the table,like an open deck of cards, in front of the recipient so that the executive can tell who he or she is speaking with.The recipient should avoid shuffling the cards,placing them in one's wallet,or writing on them in the presence of the giver.The business card is the symbolic embodiment of the organization;therefore it should be treated with the utmost respect.As a general rule,use people's titles on international business assignments.Learn the appropriate titles for each country.People with Ph.D.s should always be referred to as'Doctor'.In many countries,people will be referred to by their titles only.For example,"Chief Engineer,can you tell us how this operation works?"The use of first names in business also varies by country and age. Be alert to these differences.Questions31-35:Decide whether the following statements are true,false,or not mentioned according to the passage.Write T for"true",F for"false",and NM for"not mentioned"on the Answer Sheet._______31.Generally speaking,in Europe you should shake hands with everybody at the beginning and the end of a meeting._______32.You should always take at least five more business cards than you expect to need on your business trips._______33.In Japan,the person's status should be clearly given on the card._______34.It is acceptable for an American to note something down on a Japanese business card to remind him of the person who gave it to him._______35.The Japanese business card is more than just a reminder of who the person is.It also represents the company he works for.Part2.Questions36-40are based on Passage2.(10points)Passage2In an effort to get over culture shock,there is value in knowing something about the nature of culture and its relationship to the individual.In addition to living in a physical environment,an individual lives in a cultural environment consisting of manmade physical objects,social institutions,ideas and beliefs.An individual is not born with culture but only with the capacity to learn it and use it.There is nothing in a newborn child which dictates that it should eventually speak Portuguese,English,or French,nor that it should eat with a fork in its left hand rather than in the right,or use chopsticks. All these things the child has to learn.Nor are the parents responsible for the culture which they transmit to their young.The culture of any people is the product of history and is built up over time largely through processes which are,as far as the individual is concerned,beyond his/her awareness.It is by means of culture that the young learn to adapt themselves to the physical environment and to the people with whom they associate.As we know,children and adolescents often experience difficulties in this process of learning and adjustment.But once learned,culture becomes a way of life,the sure,familiar,largely automatic way of getting what you want from your environment and as such it also becomes a value. People have a way of accepting their culture as both the best and the only way of doing things. This is perfectly normal and understandable.To this attitude we give the name ethnocentrism,a belief that not only the culture but the race and nation form the center of the world.Individuals identify themselves with their own group and its ways to the extent that any critical comment is taken as an affront to the individual as well as to the group.If you criticize my country, you are criticizing me.If you criticize me,you are criticizing my country.Along with this attitude goes the tendency to attribute all individual peculiarities as national characteristics.For instance,if an American does something odd or antisocial in a foreign country which back home would be considered a purely individual act,it is now considered a national trait.Instead of being censured as an individual,his country is censured.It is best to recognize that ethnocentrism is a characteristic of national groups.If a person criticizes some aspect of one's own culture,one should listen but not enter into criticisms.Questions36-40:Choose the best answer from A,B,C and D.Write your answers on the Answer Sheet.36.According to the passage,which of the following choices is NOT mentioned as an element in acultural environment?A.social institutionsB.beliefsC.historyD.physical objects37.What is the writer's stand about culture?A.Parents are responsible for transmitting culture to their children.B.Children are born with culture.C.Culture needs to be taught to young people.D.Culture builds up over time and guides young people to adjust to environment.38.According to the passage,what is NOT suggested by the writer as a symptom of ethnocentrism?A.Regarding cultures containing similar values as the best cultures.B.Regarding home culture is superior to other cultures.C.Identifying oneself with the group one comes from.D.Assuming other cultures do things likewise.39.What is the writer's attitude towards ethnocentrism in the article?A.positiveB.negativeC.neutralD.indifferent40.What does the word"censure"mean in the article?A.praiseB.criticizeC.evaluateD.judgePart3.Questions41-45are based on Passage3.(10points)Passage3The Chinese make a clear distinction between insiders and outsiders,and this distinction exists on all levels of interpersonal interaction.Insiders consist of people from two categories:automatic and selected.Automatic insiders include one's parents,siblings,relatives,colleagues,and classmates,whereas selected ones are special relations that one has developed over time at work or elsewhere.For example,a person is considered an insider at work after he or she has developed a special relationship by helping others and sharing information with others.The five common criteria of an insider are nice,trustworthy,caring,helpful,and empathetic.The distinction between an insider and an outsider provides specific rules of interaction in Chinese interpersonal relationships.Insiders often are treated differently from outsiders,and a person with insider status often enjoys privileges and special treatment beyond an outsider's comprehension. To illustrate,a Chinese person may go beyond his or her means to help an insider,but an outsider has to follow the rules.The insider-outsider distinction also involves moral implications.In the Chinese culture,moral judgments are not only cognitively but affectively based.Moral stands tend to vary from one relationship to another.Family-centered"insider"relationships have two important implications for relationshipdevelopment with strangers.First,as King and Bond argue,the importance of family and the sense of dependency built up in the Chinese family system make it difficult to develop personal relationships with strangers.In the Chinese culture,the transformation from a wai ren(outsider)to a zi ji ren(insider)involves an arduous and time-consuming process,because personal relationships often take a long time to develop.After relationships have been established,however, they tend to stay very solid.As a result,in order to overcome the inherent difficulty in relationship development,intermediaries are widely used for social relationship construction.Second,the Chinese and other collectivistic cultures tend to be particularistic in their utilization of value standards toward in-groups and out-groups.This particularistic principle of interpersonal relationships hinders interactions with outsiders because value standards applied to in-groups may not be readily adapted to out-groups,and most Chinese don't feel knowledgeable about dealing with outsiders.Questions41-45:Answer the following questions briefly.Write your answers on the Answer Sheet.41.According to the author,what are the five common criteria of an insider?42.How do automatic insiders differ from selected ones?43.What example does the author give to show that insiders are treated differently from outsiders?44.According to the author,what makes it difficult for a Chinese person to develop a personal relationship with a stranger?45.What might be an appropriate title for this passage?Section IV Communication Analysis[20points]The following are two cases of cross-cultural communication.In each of the cases there is something to be improved upon.Write an analysis on what is to be desired for more successful communication or cultural understanding.Your analysis should be about100words for each case. You may organize your analysis in accordance with the following procedure:why did the people involved behave so from the cultural perspective?What behaviors caused the misunderstanding in the case?What corrective behaviors do you suggest to each party in the case?Note:Your writing ability will be assessed.Case1(10points)Li Hong is a new teacher in a middle school.One day,one of her Chinese colleague Yang Zhen introduces her to their middle-aged foreign teacher Maggy.Yang:Li Hong,this is Maggy,our English teacher from America.And Maggy,this is Li Hong,our new colleague.Li and Maggy:How do you do?Maggy:Your sweater is so smart.Li:Oh,it is only an old one,I bought it last year.Maggy:You are so young and smart,I am sure you are a good teacher.Li:No,no.I am just a newcomer,I should learn from you old teachers.Maggy looks surprised and thinks,"I am really so old?"Question46:Why did Li and Maggy behave so from the cultural perspective?What behaviors caused the misunderstanding in the case?What corrective behaviors do you suggest to Li and Maggy to avoid miscommunication?Case2(10points)Li has returned to China after a year in the States.He marries his childhood sweetheart,who has never traveled and speaks very little English.Li's best friend in the States,Bob,comes to visit China for the first time and is introduced to Wang Lan,the new wife of his best friend."Gee,it's great to meet you",says Bob,"Li talked about you all the time back in Houston!",and kisses Wang Lan heartily on both cheeks.Wang Lan is shocked.Question47:Why did Bob and Wang Lan behave so from the cultural perspective?What behaviors caused the misunderstanding in the case?What corrective behaviors do you suggest to Bob and Wang Lan to avoid miscommunication?《跨文化交际》考试参考答案Section I Listening Test[20points]Part1.(10points,2points each.)1.B2.A3.D4.A5.CPart2.(10points,1point each.0.5point off for each misspelling.)6.root7.approachmunities9.shape10.logic11.grammar12.conflictpleting14.disclosure15.gesturesSection II Communicative Competence[30points](30points,2points each.)16.C17.C18.B19.D20.A21.C22.D23.B24.D25.A26.A27.C28.B29.C30.BSection III Reading Comprehension[30points]Part1.(10points.Award2points to each correct answer.)31.T32.F33.NM34.F35.TPart2.(10points.Award2points to each correct answer.)36.C37.D38.A39.C40.BPart3.(10points)Award2points to each correct answer.41.The five common criteria of an insider are nice,trustworthy,caring,helpful,and empathetic.42.Automatic insiders include one's parents,siblings,relatives,colleagues,and classmates, whereas selected ones are special relations that one has developed over time at work or elsewhere.43.A Chinese person may go beyond his or her means to help an insider,but an outsider has to follow the rules.44.The importance of family and the sense of dependency built up in the Chinese family system (or value standards applied to in-groups may not be readily adapted to out-groups).45.In-Groups and Out-Groups in China;Interpersonal Relations in China;Relating Foreigners in China,etc.Section IV Communication Analysis[30points]The sample answers given in this part are more detailed than required in order to lead you through the three steps.In the examination,the students'analysis for each case should be about100words. Question46.Case1(10points,1point for overall language quality.)1.Li Hong comes from a collectivist culture which emphasizes deference paid to people older than self and modesty displayed on the part of the young.Maggy comes from an individualistic culture which values assertiveness and free expression of feelings.(2points)2.As a young and new teacher,Li Hong showed her respect to Maggy with a formal greeting. When Maggy complimented Li on her sweater and herself,Li reacted in a typical Chinese way by overusing modesty in front of a teacher older than her.She displayed her humbleness by saying that her sweater was an old one and she should learn from Maggy,an old teacher.Li's responses are perfect between Chinese people but terrible in cross-cultural situations like this.She did not realize that her expression of respect could be translated into offence since individualistic cultures do not associate as much deference with age as collectivistic cultures do.Therefore,Maggy, coming from an individualistic culture,was surprised when Li called her"old teacher".Maggy did not understand that the word"old"here meant as a compliment,meaning that she had richer teaching experience.Both Li Hong and Maggy communicated only from their cultural perspectives and thus caused miscommunication.(3points)3.To avoid miscommunication,Li Hong and Maggy should learn more about each other's culture and adjust their behaviors accordingly.When Maggy complimented Li on her sweater and herself, Li could simply reply"thank you".She could use her non-verbal language to show her respect to Maggy,for instance,with a smile,a handshake,etc.(2points)As to Maggy,she could use fewer complimentary words or more objective questions to reduce Li's nervousness.She should also understand that one of the key values in collectivism is deference paid to experience and old age. (2points)Question47.Case2(10points,1point for overall language quality.)1.Bob comes from an individualistic culture which features close body contact among personal relationships.Wang Lan comes from a collectivistic culture which does not feature open display of personal feelings through body contact.(2points)2.In the case,Bob treated Wang Lan as a close friend and greeted her in a typical western way with hearty kisses on her cheeks to display the close friendship.However,with little knowledge of western greeting etiquette,Wang Lan was shocked since Bob's"rude"behavior was not in line with the Chinese ways of expressing close friendship.In Chinese culture,a hearty handshake will serve the purpose.It is the contrast of Bob's open expression of closeness through close body contact and Wang Lan's indirectness in expressing her feelings that caused miscommunication.(3 points)3.To avoid miscommunication,Bob and Wang Lan need to learn more about each other's culture and adjust their behaviors accordingly.Bob should ask Wang Lan if he could kiss her to express his friendship or he could shake hands with Wang Lan instead.(2points)Wang Lan needs to understand that the kisses were well meant and does not have to feel embarrassed or shocked.She could act more actively by extending her hand out first for a handshake rather than behave passively.(2points)。
商务沟通技巧与跨文化交际考核试卷

4.培训计划包括:目标-增强跨文化意识和沟通技巧;内容-文化差异、沟通风格、非语言沟通;评估方法-模拟情景、反馈调查、实际应用案例。
A.英国
B.日本
C.墨西哥
D.沙特阿拉伯
20.在跨文化商务沟通中,以下哪种态度是必须具备的?()
A.自我中心主义
B.开放性
C.坚定不移
D.灵活性
(请注意,以上试题内容仅为虚构,实际考试内容请以相关教育机构或官方发布的信息为准。)
四个选项。
二、多选题(本题共20小题,每小题2分,共40分,在每小题给出的四个选项中,至少有两项是符合题目要求的,多选、少选、错选均不得分。)
A.直接表达不同意见
B.公开场合表扬同事
C.对上级决策提出质疑
D.在会议中打断别人发言
2.在与中东地区的商务伙伴进行沟通时,以下哪一项是最需要注意的?()
A.语言障碍
B.时间的灵活性
C.面部表情的使用
D.礼物交换的礼仪
3.以下哪种非语言沟通方式在不同文化中通常具有相同的含义?()
A.握手强度
B.眼神交流
商务沟通技巧与跨文化交际考核试卷
考生姓名:__________答题日期:_______得分:_________判卷人:_________
一、单项选择题(本题共20小题,每小题1分,共20分,在每小题给出的四个选项中,只有一项是符合题目要求的)
1.在跨文化商务沟通中,以下哪个行为是尊重日本企业文化中的“和敬”原则的?()
A.高语境沟通
B.低语境沟通
C.直接沟通
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Part ⅠDecide whether the following 10 statements are True or False. Write the answers in the blanks. (2% for each, 20%)1. People do not exchange greetings with people almost every day.2. If you want to know where a person was born, you can ask “Where are you originally from?”3. For women, in more informal business situations, should dress in a conservative suit or a well tailored dress.4. Conversations about children and family usually do not have their place in “networking ” situations for business.5. At conventions, it is absolutely necessary to participate or at least make an appearance at most organized functions.6. If you are the hostess, don ’t insist that someone else drink and don ’t over serve.7. There are enough people in the world who have problems mastering vehicles and phones individually.8. It is advisable not to wear the earpiece when we are not on the phone.9. Overdrinking alcohol can lower a person ’s inhibitions and alter his judgment.10. Most meetings are unnecessary; they are just a way of making people feel important. Part Ⅱ Translate the following sentences into English. (3% for each, 15%)1. 在地球村里,国家就像一个大家庭,各大洲就像是邻居。
________________________________________________________________________________________________________________________________________________________________________________________.2.新闻里报道的一些主要冲突就包含世界观的冲突。
________________________________________________________________________________________________________________________________________________________________________________________.3. 学会跨文化交际的第一步就是要考虑人们在谈论文化时他们的真正含义是什么。
__________________________________________________________________________________________________________________________________________________________________________________________________4. 文化是我们讲述的关于自己的故事。
_________________________________________________________________________________________________________________________________________________________________________________________________5. 当人们与其他文化打交道时,他们会根据自己的家乡文的意义系统化对这个陌生的文化进行解读。
__________________________________________________________________________________________________________________________________________________________________________________________________each, 15%)1. People pay attention to basic language codes in cross-cultural communicationbecause of the essential role these codes play in communication._____________________________________________________________________________________________________________________________________.2.In addition to using basic and special language codes, people alsocommunicate through behavior._______________________________________________________________________________________________________________________________..3. Chinese tend to approach all foreigners in a similar way regardless of the differences of their cultures._________________________________________________________________ ________________________________________________________________.4. Even when people consider all the factors they should keep in mind when they initiate contact, they might still make mistakes.._________________________________________________________________ ________________________________________________________________.5. Usually when people talk about culture, they mean some aspect of the objective culture._________________________________________________________________ _____________________________________________________________.appropriate response A)-J) (2% for each, 20%)1)Someone asks about a colleague who’s been fired.2)You are invited out to dinner when you don’t really want to go.3) A colleague tells you some very bad news about themselves.4)You arrive late for a meeting.5)You recognize someone but you can’t recall his name.6)You want to end a conversation at a business reception.7)You want someone to stop smoking in a no-smoking area.8)You spill coffee over a client’s desk at a meeting.9)You greet a visitor who visits your company.10)You ask someone to wait for a moment.A)“Excuse me. I’m afraid smoking isn’t allowed here.”B) “I’m sorry but there’s someone over there that I have to talk to.”C) “How clumsy of me. I’m really sorry. ”D) “I’m terribly sorry to hear that. ”E) “I’m so sorry. The traffic was a nightmare.”F) “I know we’ve met before but I’m afraid I can’t remember the name.”G) “Tha t’s really kind of you but I’m exhausted after the flight. ”H) “I’m afraid he left the company last month.”I) “Hello, welcome to our company. ”J) “Would you please wait for a while?”(20%,)A:露丝,你想喝杯茶吗?B:如果不介意的话,我宁愿喝一杯咖啡。