民航英语教学课件
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民航空乘英语 3课件
Ladies and gentlemen, This is an emergency. This is an emergency. Stay in your seats with your
seat belts fastened. Remain calm and follow these instructions. Pull down the oxygen mask. Pull down the oxygen mask. Put it over your nose and mouth immediately and breathe normally.
take your overnight articles2 with you as you leave the airport. Hand baggage may be left on the board, but take valuables3 with you.
Further4 __i_n_f_o_r_m__a_ti_o_n__ will be given to you in the terminal building5. We _a_p__o_lo__g_iz__e_ for the
and keep your seat belt fastened. Please refrain from using the _l_a_v_a_to_r_ie_s__ until the safety belt sign goes off. Cabin service will be _s_u_s_p_e_n_d_e_d_ during this period. We do apologize for any inconvenience and appreciate your understanding.
《民航服务英语》课件
中国国际航空公司的代码
CZ3151
由深圳至北京航班,由南方航空公司承运的去程航班
MU508
由东京飞往北京 , 是中国东方航空公司承运的回程航班
Section1 Ground Service
Unit1 Ticket Service
Part 1 Listening
1. Inquiry
A: Good morning. May I help you ？
公司的基地所在地区 , 第二位代表航班基地外终点所在地区 , 其中数字 1 ：华北，2 ：西北，3 ：华南，4 ：西南，5 ：华东， 6 ：东北，8 ：厦门，9 ：新疆 , 第三、第四位表示航班的序号 , 单数表示由基地出发向外飞的航班 , 双数表示飞回基地的回程 航班。
例如：CA1206
末位 6 是双数, 表示该航班为回程航班 06 为航班序号, 西北, 西安属西北地区 华北地区, 国航的基地在北京
➢ Learn how to refund tickets for passengers. ➢Learn how to reschedule for passengers.
如何看懂航班号的含义
编排是由航空公司的二字代码加+4 位数字组成 , 航空公司二字代码由国际航协统一分配。后面四位数字的第一位代表航空
way to Tokyo. Is that correct? P: Yes. Thank you.
Section1 Ground Service
Part 2 Dialogues
2. Telephone Confirmation
Unit1 Ticket Service
G=groundstaff
P = passenger
G: It’s my pleasure.
CZ3151
由深圳至北京航班,由南方航空公司承运的去程航班
MU508
由东京飞往北京 , 是中国东方航空公司承运的回程航班
Section1 Ground Service
Unit1 Ticket Service
Part 1 Listening
1. Inquiry
A: Good morning. May I help you ？
公司的基地所在地区 , 第二位代表航班基地外终点所在地区 , 其中数字 1 ：华北，2 ：西北，3 ：华南，4 ：西南，5 ：华东， 6 ：东北，8 ：厦门，9 ：新疆 , 第三、第四位表示航班的序号 , 单数表示由基地出发向外飞的航班 , 双数表示飞回基地的回程 航班。
例如：CA1206
末位 6 是双数, 表示该航班为回程航班 06 为航班序号, 西北, 西安属西北地区 华北地区, 国航的基地在北京
➢ Learn how to refund tickets for passengers. ➢Learn how to reschedule for passengers.
如何看懂航班号的含义
编排是由航空公司的二字代码加+4 位数字组成 , 航空公司二字代码由国际航协统一分配。后面四位数字的第一位代表航空
way to Tokyo. Is that correct? P: Yes. Thank you.
Section1 Ground Service
Part 2 Dialogues
2. Telephone Confirmation
Unit1 Ticket Service
G=groundstaff
P = passenger
G: It’s my pleasure.
《-民航空乘英语》2PPT优秀课件
life vest3 safe belt sign
life vest
emergency exit
Unit 2 Safety Service
4
oxygen mask1 safe belt
emergency exit2 safety demonstration4
life vest3 safe belt sign
Ⅰ. Listen to the dialogues and fill in the blanks.
1
M: Excuse me, madam. I’d like to remind you that passengers are not allowed to _r_em__o_v_e_ emergency equipment by themselves. Please put back the __l_if_e_v_e_s_t___.
Part
Part
1
2
3
4
Warm Up Announcements
Dialogues in Cabin
Reading and Writing
1
Match the following words and pictures.
ห้องสมุดไป่ตู้
oxygen mask1 safe belt
emergency exit2 safety demonstration4
safe belt
oxygen mask
Unit 2 Safety Service
5
oxygen mask1 safe belt
emergency exit2 safety demonstration4
民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语1
Sydney is the state capital of _________ and the most populous city in Australia. It is located on Australia’s __________ of the Tasman Sea. As of June 2010, the greater metropolitan area had a population of ________ people. Inhabitants of Sydney are called Sydneysiders.
I can： ◇talk about the procedures of booking air tickets. ◇change the date of the booked flight.
Knowledge Base Words and Phrases
book [bʊk] vt. 预订 flight [flaɪt] n. 飞行；班机 available [ə'veɪləbl]adj. 有效的;空闲的 red-eye flight ['red'aɪ flaɪt] 夜间航班 departure [dɪ'pɑːtʃə] n. 离开；出发 department [dɪ'pɑːtmənt] n. 部；系 cancel ['kæ nsl] vt. 取消；删去 arrival time [ə'raɪv(ə)l taɪm] 到达时间
民航服务英语
Unit 1 Ticket Service
Part III Announcements
Exercise Read the announcement and fill in the blanks with the given words.
《民航英语》PPT课件
.
7
Unit Five Telephone Reservations
• Dialogue • We have flights from Beijing to New York
every Monday, Wednesday and Friday. But the route is pretty well booked these days. • 我们每周一三五都有去纽约的航班，但是近 期该航线订座率很高。
.
5
Unit Five Telephone Reservations
• Useful Expressions
• to reach sb. at 62580000 拨打电话62580000.
• to contact sb. by calling( dialing)62580000
• 拨打62580000电话与某人联系
.
8
Unit Five Telephone Reservations
• Dialogue • What about a Friday flight? We have a few
seats left on Flight CA981 on that day, leaving Beijing at 1:00p.m. • 星期五的航班怎么样？CA981航班还有几个 空位，下午1点离开北京。
.
3
Unit Five Telephone Reservations
• Warming up • III. Reservation information by telephone.
• a. passenger’s name b. departure date • c. destination d. class of service • e. single or return f. repeat the reservation • g. confirming the seat h. passenger’s telephone number.
《民航服务英语》最新版教学课件Unit 5 Security check
Announcements
女士们、先生们：你们好 现在客舱乘务员向您介绍_____ 飞机应急出口位置。 Ladies and gentlemen, our flight attendants will now demonstrate the location of the emergency exits for this ____aircraft. 本架飞机共有___个应急出口，分别位于前部、 后部和中部(及上舱)，请不要随意触动应急出口手柄。 There are emergency exits on this___________ aircraft. They are located in the front, the rear and the middle cabin. They are located in the front, the rear, the middle of the main cabin (and on the upper deck.) Please don’t touch the emergency operating handles unless specifically instructed by our crew members in emergency situations.
senior inspector 高级检验员
customs inspector 海关检查员
prevent
[prɪ'vent] vt. 预防，防止
e.g.You have to do something to prevent their
loss. 你必须做些什么来防止他们的损失。
words
hijacking ['hɑɪdʒækɪŋ] n. 劫持
民航英语课件5-1
民航英语口语教程
王旭娟
Unit Five Telephone Reservations
1. 乘客姓名 2. 出发日期 a. passenger’s name
b. departure date
c. destination d. class of service e. single or return f. repeat the reservation g. confirming the seat h. passenger’s telephone
Unit Five Telephone Reservations
•
•
Useful Expressions
to reach sb. at 62580000 拨打电话62580000.
•
•
to contact sb. by calling( dialing)62580000
拨打62580000电话与某人联系
•
• • • •
订一张下星期五去洛杉矶的票
To reserve a seat on Flight CA981 to… 在去……seat) on Flight…为某人在......航班上订座 departure time(arrival time/take-off time)出发时间（到达时间 /起飞时间） The appointed time( the fixed time) 约定的时间（固定时间）
Unit Five Telephone Reservations
• • Dialogue We have flights from Beijing to New York every Monday, Wednesday and Friday. But the route is pretty well booked these days. • 我们每周一三五都有去纽约的航班，但是近 期该航线订座率很高。
王旭娟
Unit Five Telephone Reservations
1. 乘客姓名 2. 出发日期 a. passenger’s name
b. departure date
c. destination d. class of service e. single or return f. repeat the reservation g. confirming the seat h. passenger’s telephone
Unit Five Telephone Reservations
•
•
Useful Expressions
to reach sb. at 62580000 拨打电话62580000.
•
•
to contact sb. by calling( dialing)62580000
拨打62580000电话与某人联系
•
• • • •
订一张下星期五去洛杉矶的票
To reserve a seat on Flight CA981 to… 在去……seat) on Flight…为某人在......航班上订座 departure time(arrival time/take-off time)出发时间（到达时间 /起飞时间） The appointed time( the fixed time) 约定的时间（固定时间）
Unit Five Telephone Reservations
• • Dialogue We have flights from Beijing to New York every Monday, Wednesday and Friday. But the route is pretty well booked these days. • 我们每周一三五都有去纽约的航班，但是近 期该航线订座率很高。
《民航服务英语》最新版教学课件Unit 12 Flight Connections
5. connection procedures
TWO 1.will fly to Chongqing with a connecting flight
2.Would you show me your passport
3. the Domestic Transfer
4. It’s one floor below
你可以在五号行李转盘上找到你的行李。
Activity1 Task A Discussion
1.Due to a heavy thunderstorm, a passenger missed his connecting flight. What should the passenger do to continue his journey? The passenger has to go to the domestic terminal to find the ticket counter and people working there will make a new arrangement for him. 2.Is there any difference between “non-stop flight”and “direct flight”? Yes. Non-stop flight won't make any stops during the flight.Direct flights just mean passengers don't have to make any connection on the way to the destination. 3.If a passenger has missed his connecting flight, what shall he do then? If a passenger has missed his connecting flight, he can ask for help. People working at the connecting airport will try their best to put him on another flight,but he will have to stay there a bit longer.
TWO 1.will fly to Chongqing with a connecting flight
2.Would you show me your passport
3. the Domestic Transfer
4. It’s one floor below
你可以在五号行李转盘上找到你的行李。
Activity1 Task A Discussion
1.Due to a heavy thunderstorm, a passenger missed his connecting flight. What should the passenger do to continue his journey? The passenger has to go to the domestic terminal to find the ticket counter and people working there will make a new arrangement for him. 2.Is there any difference between “non-stop flight”and “direct flight”? Yes. Non-stop flight won't make any stops during the flight.Direct flights just mean passengers don't have to make any connection on the way to the destination. 3.If a passenger has missed his connecting flight, what shall he do then? If a passenger has missed his connecting flight, he can ask for help. People working at the connecting airport will try their best to put him on another flight,but he will have to stay there a bit longer.
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民航服务英语
Teaching Steps and Teaching Aim
Review(复习) New Words(生词)
Useful Phrases(常用短语)
Text Analysis(课文分析)
民航英语200句
Exercises(作业)
一、单词类 Embarkation 登机，上船 May I have another embarkation card? 请再给我一张旅客出境登记表好吗？ Lounge（旅馆、机场等处的）休息室
Where is the second class lounge? 请问二等舱休息室在哪里？
Currency 货币，通货 Putting currency into circulation 货币投放 visa 签证 They extended her visa. 他们延长了她签证的有效期限。 Transit 过境，过度，通过运行, 运输, 运输线，变迁, 改变, The overland transit 陆上运输路线 the transit of autumn to winter 从秋季到冬季的过渡 Restriction 限制，限定 a restriction against smoking in schools 禁止在学校吸烟
Retain 保持，保留 to retain one's balance 保持平衡 a wall to retain the lake 挡住湖水的堤坝 Emphasize 强调，着重 I must emphasize the fact that they are only children. "我必须强调这一事实,即他们只不过是孩子。" Thoroughly 彻底地；详尽地 apply thoroughly; think through. 彻底地应用；思考并得出结论。 Be familiar with 熟悉；通晓 Be you familiar with that sort of work? 你熟悉那种工作吗？
64．We have entered an area of turbulence. The plane may be very bumpy. Please fasten your seat belt and don’t walk about in the cabin.
我们已进入紊流区域，飞机可能会颠簸。请您系好安全带，不要在机舱内走动。 Or: Our plane is bumping hard. Please keep your seat belt fastened. 65．You could draw down the window-shade and turn the reading light off and fasten your seat-belt so that you can take a good nap. 您可放下遮阳板，关掉阅读灯，系好安全带，这样您能好好休息一下。 66．Blankets and pillows are stowed in the overhead lockers, and eye shades and socks are placed on your seat. 毛毯及枕头放在上面的柜中，遮目镜及袜子放在您的座位中。 67．In order to ensure the normal operation of airplane navigation and communication system, you are kindly requested not to use your cቤተ መጻሕፍቲ ባይዱllular phone/CD player/FM receiver. 为确保飞行和通信系统的正常操作，请您不要使用手提电话/激光唱机/调频收音机。
Responsibility 责任，责任心，职责
The responsibility is awesome.这种责任重大。
二、乘务英语 61．The lavatory is occupied.卫生间有人用着。 62．The lavatory is vacant.卫生间没人。 63．No smoking is allowed in the lavatories.洗手间内禁止任何人吸烟。
一、句型类 １、Upon arrival at his destination 介词upon在这里的意思是“当┈┈┈时”，是一种正式用词；一般情况下可以用介词on，即on arrival .另外要注意 名词arrival后面所接的介词：通常小的地方用at ,如：arrival at a station(到达某车站)；而大的地方则用in ,如： arrival in a city (到达某市)．这种用法与动词arrive是一致的． ２、that he is leaving，句中的时态为现在进行时，但却表达了“将要离开”的意思，这就是现在进行时表示将来 时间的用法，通常用于位置移动的动词，如：go, come , leave , start , arrive等，表示该动作是按计划或安排 进行的。例如：We are leaving this Friday。我们本周五动身。 The professor is coming to visit our department tomorrow . 这位教授将在明天来参观我们系。 3、there may be government regulations with which to comply 不定式短语with which to comply 句中用作定语，修饰前面的government regulations. 这是一种正式表达法，可以 简化成to comply with ,即 there may be government regulations to comply with (注意 comply是不及物动词， 需与with 搭配，才whom to play .玛丽需要一个朋友与她玩．这句也可以说Mary needs a friend to play with . ４、passenger service agents at the airport must be thoroughly familiar with the government procedures ┈┈， 形容词familiar 的用法通常是：Sb. is familiar with sht. 或者stb. be familiar to sb. 。 例如：Ｉ am familiar with your work。我了解你的工作。 His name is familiar to millions of people。他的名字为亿万人所知晓. 5、Ｔhe agent must know ,for example ,whether there will be checks other than passport control . Whether 引导的句子是名词从句，在句中用作known的 宾语，即宾语从句。另外词组other than 的意思相当于 except (除┈┈┈┈之外)。 例如：I borrowed some books other than novels .我借了几本书，都不是小说。 All parts of the houses other than the windows are in good condition.除了窗户外，房子的其他总分都很好。
68．There is a heavy thunderstorm ahead of us. We have no way to pass it . So we have decide to return to Shinnying. Much to our regret for the inconvenience that may cause you. 我们前方有大雷雨。无法穿越。我们决定返回到沈阳。非常抱歉由此给您带来的不 便。 Or: We can’t avoid the thunderstorms. We must return to shinnying. 69．In a few minutes we’ll be serving drinks. Please pull down your tray table. Or : We are about to serve you with drinks. Please put down the seat table in front of you . 我们马上要供应饮料了。请放下您的小桌板。 70．Your hot towel, madam/sir. 女士／先生，请用热毛巾．
Teaching Steps and Teaching Aim
Review(复习) New Words(生词)
Useful Phrases(常用短语)
Text Analysis(课文分析)
民航英语200句
Exercises(作业)
一、单词类 Embarkation 登机，上船 May I have another embarkation card? 请再给我一张旅客出境登记表好吗？ Lounge（旅馆、机场等处的）休息室
Where is the second class lounge? 请问二等舱休息室在哪里？
Currency 货币，通货 Putting currency into circulation 货币投放 visa 签证 They extended her visa. 他们延长了她签证的有效期限。 Transit 过境，过度，通过运行, 运输, 运输线，变迁, 改变, The overland transit 陆上运输路线 the transit of autumn to winter 从秋季到冬季的过渡 Restriction 限制，限定 a restriction against smoking in schools 禁止在学校吸烟
Retain 保持，保留 to retain one's balance 保持平衡 a wall to retain the lake 挡住湖水的堤坝 Emphasize 强调，着重 I must emphasize the fact that they are only children. "我必须强调这一事实,即他们只不过是孩子。" Thoroughly 彻底地；详尽地 apply thoroughly; think through. 彻底地应用；思考并得出结论。 Be familiar with 熟悉；通晓 Be you familiar with that sort of work? 你熟悉那种工作吗？
64．We have entered an area of turbulence. The plane may be very bumpy. Please fasten your seat belt and don’t walk about in the cabin.
我们已进入紊流区域，飞机可能会颠簸。请您系好安全带，不要在机舱内走动。 Or: Our plane is bumping hard. Please keep your seat belt fastened. 65．You could draw down the window-shade and turn the reading light off and fasten your seat-belt so that you can take a good nap. 您可放下遮阳板，关掉阅读灯，系好安全带，这样您能好好休息一下。 66．Blankets and pillows are stowed in the overhead lockers, and eye shades and socks are placed on your seat. 毛毯及枕头放在上面的柜中，遮目镜及袜子放在您的座位中。 67．In order to ensure the normal operation of airplane navigation and communication system, you are kindly requested not to use your cቤተ መጻሕፍቲ ባይዱllular phone/CD player/FM receiver. 为确保飞行和通信系统的正常操作，请您不要使用手提电话/激光唱机/调频收音机。
Responsibility 责任，责任心，职责
The responsibility is awesome.这种责任重大。
二、乘务英语 61．The lavatory is occupied.卫生间有人用着。 62．The lavatory is vacant.卫生间没人。 63．No smoking is allowed in the lavatories.洗手间内禁止任何人吸烟。
一、句型类 １、Upon arrival at his destination 介词upon在这里的意思是“当┈┈┈时”，是一种正式用词；一般情况下可以用介词on，即on arrival .另外要注意 名词arrival后面所接的介词：通常小的地方用at ,如：arrival at a station(到达某车站)；而大的地方则用in ,如： arrival in a city (到达某市)．这种用法与动词arrive是一致的． ２、that he is leaving，句中的时态为现在进行时，但却表达了“将要离开”的意思，这就是现在进行时表示将来 时间的用法，通常用于位置移动的动词，如：go, come , leave , start , arrive等，表示该动作是按计划或安排 进行的。例如：We are leaving this Friday。我们本周五动身。 The professor is coming to visit our department tomorrow . 这位教授将在明天来参观我们系。 3、there may be government regulations with which to comply 不定式短语with which to comply 句中用作定语，修饰前面的government regulations. 这是一种正式表达法，可以 简化成to comply with ,即 there may be government regulations to comply with (注意 comply是不及物动词， 需与with 搭配，才whom to play .玛丽需要一个朋友与她玩．这句也可以说Mary needs a friend to play with . ４、passenger service agents at the airport must be thoroughly familiar with the government procedures ┈┈， 形容词familiar 的用法通常是：Sb. is familiar with sht. 或者stb. be familiar to sb. 。 例如：Ｉ am familiar with your work。我了解你的工作。 His name is familiar to millions of people。他的名字为亿万人所知晓. 5、Ｔhe agent must know ,for example ,whether there will be checks other than passport control . Whether 引导的句子是名词从句，在句中用作known的 宾语，即宾语从句。另外词组other than 的意思相当于 except (除┈┈┈┈之外)。 例如：I borrowed some books other than novels .我借了几本书，都不是小说。 All parts of the houses other than the windows are in good condition.除了窗户外，房子的其他总分都很好。
68．There is a heavy thunderstorm ahead of us. We have no way to pass it . So we have decide to return to Shinnying. Much to our regret for the inconvenience that may cause you. 我们前方有大雷雨。无法穿越。我们决定返回到沈阳。非常抱歉由此给您带来的不 便。 Or: We can’t avoid the thunderstorms. We must return to shinnying. 69．In a few minutes we’ll be serving drinks. Please pull down your tray table. Or : We are about to serve you with drinks. Please put down the seat table in front of you . 我们马上要供应饮料了。请放下您的小桌板。 70．Your hot towel, madam/sir. 女士／先生，请用热毛巾．