MBA必修课《管理沟通》英文版课件chapter1
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管理沟通(案例分析法)MBA精选教材 英文版
Retail Energy Services Enron Energy Services
2019/1/12
Guo Zhiwen (C) Copyright
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Enron’s chairman resigns (A)
Kenneth Lay, the CEO of Enron, resigned t night, the
2019/1/12
Guo Zhiwen (C) Copyright
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Multileveled Business Ethics
The individual----values concerning the balance between self-interest and common good or fairness. The organization----group conscience for good or evil. The economy----pattern of social,political and economic forces that drives individuals and businesses.
批注本地保存成功开通会员云端永久保存去开通
CHAPTER 3 Communication Ethics
2019/1/12
Guo Zhiwen (C) Copyright
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Chapter Focus
In this chapter you are going to learn: 1. Defining business ethics 2. Three levels of inquiry 3. Three views of decision making and an integrated approach 4. How to make moral judgments 5. Statements of ethical principles
管理沟通的基础知识(ppt 59页)(中英文).PPT
Natures of MC
Media: language or letters; Content: Information, Thoughts, Emotion,
Aspects, Attitude etc; Philosophy greatly influences the
understanding of motive, behavior and goal; Special barriers: Information disorder, Philosophy elements (preference, background, experiences and value).
二、管理沟通的过程 Process of MC
图1.1 管理沟通的过程
三、管理沟通要素（Elements of MC）
信息源 Information Source (Who is initiating
action?)
听众 Audience (positive, neutral, or negative ; key or
管理沟通的基础知识(ppt
单击此处59编页辑)(中母英版文标) 题样式
单击此处编辑母版副标题样式
Introduction Communication Strategy Effective Listening Making Presentations Negotiating Interviewing Running Meetings Writing
松下幸之助：“伟大的事业需要一颗真诚的心与 人沟通。”
乔丹与皮蓬：“我们两个人在场上的沟通相当重 要，我们相互从对方眼神、手势、表情中获 取对方的意图，于是我们传、切、突破、得 分；但是，如果我们失去彼此间的沟通，那 么公牛的末日来临了。”
MBA必修课《管理沟通》英文版课件chapter 1
Contents in brief
Part I understanding the foundations of business communication Part II applying the three-step writing process Part III writing letters, memos, e-mail, and other brief messages Part IV preparing reports and oral presentations Part V writing employment messages and interviewing for jobs
Chapter 12 completing formal business reports and proposals
Chapter 13 planning, writing, and completing oral presentations
Part V writing employment messages and interviewing for jobs
Learning objectives: (1) Explain what effective communication is and highlight five
characteristics of effective business messages (2) Discuss three developments in the workplace that are
Part III writing letters, memos, e-mail, and other brief messages
Chapter 7 writing routine messages Chapter 8 writing bad-news messages Chapter 9 writing persuasive message
Part I understanding the foundations of business communication Part II applying the three-step writing process Part III writing letters, memos, e-mail, and other brief messages Part IV preparing reports and oral presentations Part V writing employment messages and interviewing for jobs
Chapter 12 completing formal business reports and proposals
Chapter 13 planning, writing, and completing oral presentations
Part V writing employment messages and interviewing for jobs
Learning objectives: (1) Explain what effective communication is and highlight five
characteristics of effective business messages (2) Discuss three developments in the workplace that are
Part III writing letters, memos, e-mail, and other brief messages
Chapter 7 writing routine messages Chapter 8 writing bad-news messages Chapter 9 writing persuasive message
1.管理沟通基础知识(英文版)
Why communicate?
It leads to greater effectiveness. It keeps people in the picture. It gets people involved with the organization and
increases motivation to perform well; increases commitment to the organization. It makes for better relationships and understanding between: boss and subordinate; colleagues; people within the organization and outside it. It helps people to understand the need for change: how they should manage it; how to reduce resistance to change.
Philosophy elements (preference, background, experiences and value).
管理沟通的内涵：
1. 沟通首先是意义上的传递。 2. 要使沟通成功，意义不仅需要被传递，
还需要被理解。 3. 在沟通过程中，所有传递于沟通者之间
的，只是一些符号，而不是信息本身。 4. 良好的沟通常被错误地理解为沟通双方
哈佛大学就业指导小组1995年调查结果显 示，在500名被解职的男女中，因人际沟通 不良而导致工作不称职者占82％。
“三个臭皮匠，赛过一个诸葛亮”
沟通是个人事业成功的重要因素
管理沟通课件全部英文版奥罗克著第四版2014年
Management communication skills are critical for leaders to motivate and engage employees, convey direction and expectations, and create a positive work environment.
Different cultures have different communication styles, such as direct vs. indirect communication, and high-context vs. low-context communication.
Understanding and respecting cultural differences is essential for effective communication within an organization.
01
02
03
Strategic Communication
要点三
Strategic communication is the process of planning, implementing, and evaluating communication activities that align with organizational goals and objectives.
Communication processes such as brainstorming, consensus building, and conflict resolution are integral to the decision-making process.
管理沟通英文演讲PPT
Understanding I need to resign from this company
Content Coding
Depend on who you are
Depend on the circumstance
Feedback
Information
Interference
Receiving Depend on the context Decoding
2016/5/18 2
Introduction
What‟s your opinion?
2016/5/18
3Байду номын сангаас
Introduction
But the night of my speech, a surprising thing happ ened. At the age of 41, I was hit on by a 27-yearold guy. I know, right? He was charming and I was flattered, and I declined. You know what his unsuc cessful pickup line was? He could make me feel 2 2 again. I realized later that night, I'm probably the only person over 40 who does not want to be 22 a gain.
Frankly, my job, you see, digging the ditch all the day is GOD DAMM boring and tiring
mba管理沟通
读完这份电子邮件后会计将为我的报告提 供确切信息 这份报告的结果是董事会将同意我的建议 通过这次会议我们将构思一项策略以达到 这一目标 通过这次演讲，至少有 X 数量的女性将报 名参加我们公司的面试 通过这一备忘录，我的老板将同意我的市 场计划 通过这次演讲，销售代表们将了解我们产 品的发展
2. 策略的选择
greater than X
Hire X number by X date
See X amount by X date
Communication As a result of this presentation, my boss will learn what my department accomplished this month As a result of this letter, the client will sign the contract As a result of this e-mail, the accountant will give me the pertinent information for my report As a result of this report, the board will approve my recommendations As a result of this meeting, we will come up with a strategy to accomplish our goal As a result of this presentation, at least X number of women will sign up to interview with my firm As a result of this memo, my boss will approve my marketing plan As a result of this presentation, the sales representatives will understand our product enhancements
2. 策略的选择
greater than X
Hire X number by X date
See X amount by X date
Communication As a result of this presentation, my boss will learn what my department accomplished this month As a result of this letter, the client will sign the contract As a result of this e-mail, the accountant will give me the pertinent information for my report As a result of this report, the board will approve my recommendations As a result of this meeting, we will come up with a strategy to accomplish our goal As a result of this presentation, at least X number of women will sign up to interview with my firm As a result of this memo, my boss will approve my marketing plan As a result of this presentation, the sales representatives will understand our product enhancements
高校MBA实战教程全集之管理沟通课程学习课件
高校M B A实战教程全集之管理沟通课程学习课件Standardization of sany group #QS8QHH-HHGX8Q8-GNHHJ8-HHMHGN#有效沟通技巧(一)决定业绩的三方面：态度、知识、技巧【管理名言】提高员工和个人的技能将变成一个企业和个人发展中的一个重要的核心竞争力。
我们处在一个竞争的时代，我们面临的竞争正在变得越来越激烈。
以前我们更多地感受到的是一个产品的竞争，而现在我们的竞争越来越转向人力资源的竞争。
无论对于一个企业还是对于一个职业人士来说，提高员工或个人的素质和技能将变成企业和个人发展的一个重要的核心竞争力。
一个员工能够在工作中取得怎样的业绩，决定于三个方面的因素：即态度、知识和技巧。
力大小的一个重要的因素；技巧是一个非常重要的因素，英文是Skill。
很多中国员工对于这一点理解得还不是非常深刻，当竞争越来越激烈的时候，每一个经理人或者员工都迫切地想提高自己的竞争能力，去参加各种各样的学习。
他们首先想到是学习MBA，学习英语或者学习项目管理。
其实这些都是知识的一部分，作为一个职业人士来说，需要注意的是：态度、知识、技巧。
对更多的职业人士来说，需要的不仅仅是知识，更多的是技巧（Skill）。
【自检】请你思考知识与技巧有什么区别____________________________________________________________________________________________________________________________________________________________________________________________________________知识是我们每一个人通过小学、中学、大学等系统的教育，掌握那些能够用嘴说出来或者用笔写出来的内容。
而技巧是什么东西呢是一个人在工作中所表现出来的行为和行动。
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Part IV preparing reports and oral presentations
Chapter 10 planning business reports and proposals
Chapter 11 writing business reports and proposals
Upward flow: executives depend on lower-level employees to furnish them with accurate, timely reports on problems, emerging trends, opportunities for improvement, grievances, and performances.
International communication helps employees do their jobs, develop a clear sense of the organization’s mission, and identify and react quickly to potential problems.
When working in tearify, confirm, give feedback, explore ideas, and credit others.
Communication in organizational
settings
Outsiders may form an impression of your organization on the basis of the subtle, unconscious clues you transmit through your tone of voice, facial expression, and general appearance.
Communication is effective only when the message is understood and when it stimulates action or encourages a receiver to think in new ways.
Only through effective communication can you anticipate problems, make decisions, coordinate work flow, supervise others, develop relationships, and promote products and services.
Communicating externally
Chapter 2 communicating in teams and mastering listening, nonverbal communication, and business etiquette skills
Chapter 3 communicating interculturally
Part III writing letters, memos, e-mail, and other brief messages
Chapter 7 writing routine messages Chapter 8 writing bad-news messages Chapter 9 writing persuasive message
Communication in organizational settings
The formal flow of information follows the official chain of command.
Downward flow: organizational decisions are usually made at the top and then flow down to the people who will carry them out.
The increases in international business dealings and in the diversity of the workplace create communication challenges.
Today’s employees must communicate with people who speak English as a second language.
Messages such as statements to the press, letters to investors, advertisements, price increase announcements, and litigation updates require special care because of their delicate nature.
Communication challenges in
Today’s workplace
The use of technology showcases your communication skills and intensifies the need to communicate effectively.
Chapter 14 writing resumes and application letters
Chapter 15 interviewing for employment and following up
Chapter 1 achieving success through effective business communication
To minimize the impact of any crisis, expert communicators advise managers to communicate honestly, openly, and often.
Communicating externally
In the course of your daily activities, you unconsciously absorb bits and pieces of information that add to the collective knowledge of your company.
To succeed, organizations must share information with people both inside and outside the company.
Internal communication refers to the exchange of information and ideas in an organization.
differentiate between an ethical dilemma and ethical lapse
Communication, business, and you
Communication is the process of sending and receiving messages.
Characteristics of effective business messages
Provide practical information: Give facts rather than impressions Clarify and condense information State precise responsibilities Persuade others and offer recommendations
MBA必修课《管理沟通 》英文版课件chapter1
2020年5月25日星期一
Part I understanding the foundations of business communication
Chapter 1 achieving success through effective business communication
Chapter 12 completing formal business reports and proposals
Chapter 13 planning, writing, and completing oral presentations
Part V writing employment messages and interviewing for jobs
intensifying the need to communicate effectively (3) Describe how organizations share information internally and
externally (4) List eight ways the internet facilitates business communication (5) Define the six phases of the communication process (6) Identify and briefly discuss five types of communication barriers (7) Discuss four guidelines for overcoming communication barriers (8) Explain the attributes of ethical communication, and
Communicating externally
The external communication network links the organization with the outside world of customers, suppliers, competitors, and investors.