酒店礼貌英语
酒店服务礼貌英语用语
酒店服务礼貌英语用语酒店服务礼貌英语用语(Knocking at the door.)(敲门。
))May I come in?我可以进来吗?Come in,please.请进。
Please don't come in.请不要进来。
Just a moment(a minute),please.请稍等一下。
I'm sorry to disturb you.May I clean the room,sir?对不起打扰你了，我来打扫一下房间好吗?All e in,please.好的，请进来。
Please clean it when I am out.我马上要出去，请等一会儿打扫。
May I change the water of the thermos now?我现在可以换水吗?Yes,please.请换吧。
Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?下午我有几位朋友来访，请给加些热水瓶和茶杯。
Well,we'll send tea into the room when the visitors come.好，客人来访我们会端茶进来的。
By the way,is there any mail for me?顺便一下，有我的邮件吗?No.If there is,I'll give it to you in time.没有。
如果有的话，我会及时给你送来的。
Why did you come in without my permission?你为什么没经我允许就进来了?It's my negligence.I beg your pardon.我疏忽了，请你原谅。
I come and make the bed.Shall I do it now or later?我来做夜床，你看是现在做还是等会儿做?Since you have come,you may do it now?既然来了，现在就做吧。
酒店前台英文礼貌用语1
酒店礼貌英语HOTEL COURTESY ENGLISH接待处礼貌服务英语COURTESY ENGLISH FOR RECEPTION1、请填写登记表。
Please fill in the registration form.2、请稍等。
Just a moment please.3、先生，您有没有预约？Do you have a reservation with us, sir?4、您预备如何付款呢？How would you like to pay your bill?5、请问怎么拼呢？How do you spell that, please?6、我在贵店预订了房间。
I have a reservation with you.7、请让我刷您的信用卡好吗？May I print down your card, please?8、早上好***先生（女士），有一位先生（女士）在大堂想和您通话，请稍候。
Good morning/afternoon/evening, Mr/Mrs….There is a Mr/Mrs…in the lobby whowants to speak to you. Just a moment, please. 9、对不起，电话没人接。
I’m sorry, but nobody is answering the phone. 10、请您在这里签一下字，好吗？Would you sign here, please?11、您打算在这里逗留多长时间？How long will you be staying here?12、能对一下您的护照吗？May I see your passport?13、这是房间钥匙，您的房间号码是***。
Here’s the room key. Y our room number is***.14、我能和David讲话吗？May I speak to David, please?15、我能给他留言吗？Could I leave a message for him?16、我们希望您在这里和我们一起度过的时光非常愉快。
酒店礼貌用语英语音标
礼貌用语先生/女士，您好！欢迎光临！请问有预定吗？请问哪个包厢的？请问您几位？请问坐大厅还是坐包厢？这边请，小心地滑，小心台阶！请坐。
请问喝什么茶水？请问可以点菜了吗？这是我们的菜牌请过目。
请问喝点什么酒水饮料？这是您点的酒水请过目。
请问可以打开吗？请用小毛巾！小心烫手！打扰一下，帮您上道菜/打扰一下帮您换个烟缸/打扰一下，帮您换个骨碟/打扰一下，帮您斟酒水/打扰一下邦您斟茶水。
您的菜已上齐请慢用。
请问您点的主食可以上了吗？这是我们酒店为您赠送的果盘请慢用。
好的，请稍等，谢谢，不客气，马上来，不好意思。
让您久等了，这是找您的零钱请收好/这是您的发票请收好。
请带好随身物品。
慢走，谢谢光临/欢迎下次光临！Sir/Madam, how are you? Welcome to our hotel（həuˈtel）! Would you kindly（ˈkaɪndli）inform（inˈfɔ:m）us whether you have a reservation（ˌrezəˈveiʃən）, which room has been（bɪn）booked and how many people there are? Will you sit in the hall（hɔ:l）or in the room? Come this way, please. Be careful and watch the steps(step). Please sit down. What would you like to drink? Are you ready to order(ˈɔ:də) now? Here are our menus(ˈmenju:). What would youlove to drink? Here is your beverage(ˈbevəridʒ). Can I open it? Please use towel(ˈtauəl). Be careful, it is hot(hɔt). Excuse me, have a dish, change an ashtray, change a plate/ Excuse me, have a drink, refill([ˈri:fɪl) the tea. Your dish(diʃ) is all here. Can the main(mein) dish be placed (pleisis)now? Please enjoy(inˈdʒɔi) the fruit(fru:t) we present(ˈprezənt) as free(fri:) of charge([tʃɑ:dʒ). OK, please wait a minute(ˈminit). Thank you. You are welcome. It will be ready soon(su:n). We are sorry. We are sorry to keep you waiting so long. Here is your change(tʃeindʒ)/ Here is your receipt(riˈsi:t). Please take away all your goods(ɡuds). Goodbye, you are welcome to come again.。
酒店专用礼仪用语中英文对照版
Is this table suitable?
这张桌子合适吗？ The waitress will be here in a few minutes. 服务员马上就来 I’m sorry, there aren’t any tables left now.
对不起，没有空桌子了 I’m sorry, the restaurant is full now.
餐中服务
This is the dish you ordered. 这是您点的菜 I’ll see about your order. 我帮您催催菜 What else do you want? 您还要别的什么吗? If you need anything else, just feel free to tell me. 如果你还需要什么，尽管告诉我 What’s the problem, sir? 先生，出了什么问题？ Once its ordered and served, it can’t be exchanged. 凡是点的菜上桌后是不能换的
您想吃哪种中国食物？ How about trying some lobster?
您是不是尝一尝大虾？
I suggest you have a taste of Sichuan dishes.
我建议您尝尝四川菜 I’d recommend this dish to you. 我愿意向你推荐一道菜 I’m sure you will enjoy it.
Ju Yang Green Era Restaurant
制作者：任皓月 2010年11月12日
迎
客
Good morning/afternoon/evening sir/miss 先生/女士，早上好 /中午好/ 晚上好！ How do you do/hello/hi 您好！ Nice to meet you/Glad to see you 很高心见到您 Welcome to our restaurant. 欢迎光临 It’s nice to meet you again. 很高兴再次见到您
酒店礼貌英文作文
酒店礼貌英文作文1. Thank you for choosing our hotel. We are honored to have you as our guest and we hope you enjoy your stay with us.2. May I assist you with your luggage? I would be happy to help you to your room.3. If you need anything during your stay, please do not hesitate to contact our front desk. We are available 24 hours a day to assist you.4. We take pride in providing our guests with a clean and comfortable environment. If there is anything in your room that needs attention, please let us know and we will take care of it immediately.5. Our restaurant offers a variety of delicious dishes for breakfast, lunch, and dinner. I highly recommend trying our local specialties.6. We understand that you may have a busy schedule during your stay. If you need to check out early, please let us know and we will arrange for a quick and efficient check-out process.7. We appreciate your feedback and strive to improve our service based on your comments. If you have any suggestions or concerns, please do not hesitate to let us know.8. We hope you have a pleasant stay with us and look forward to welcoming you back in the future.。
酒店英语服务礼貌用语
酒店英语Hotel English第一章日常英语（Daily English）1、称谓语：（单独用，常放句后）先生（Sir）小姐（Miss）太太/女士（Madam）（何姓一起使用）XX先生（Mr. X）XX小姐（Miss. X）太太（Mrs. X）2、问候语：早上好/下午好/晚上好（Good morning /afternoon / evening）(初次见面打招呼) （Q：How do you do?）(A：How do you do?)(已相识之间的问候) （Q：How are you?）（A：Fine, thank you.）3、欢迎语：欢迎光临我们宾馆/餐馆。
（Welcome to our hotel./restaurant.）欢迎您来这里用餐。
（Welcome to have meals here）见到您很高兴。
（Nice to meet you.）4、致谢用于及答语：谢谢您！（Q：Thank you）乐意效劳（A：You are welcome./It’s my pleasure）谢谢您的光临/好意/提醒（Thanks for your coming./kindness./reminding.）5、道歉用语及回答：对不起。
（Q：I’m sorry.）不用介意。
（A：Don’t mention it./Never mind./ That’s all right.）打扰您了。
（Sorry to disturb you!）对不起让您久等。
（Sorry to have kept you waiting）6、听不清客人的话：请您再说一遍好吗？（Pardon?/ I beg your pardon?）您能说慢一点儿吗？（Would you please speak a little more slowly?）7、①对不起，我的英语不是很好，请稍等，我叫另一个人来帮助您。
I’m sorry, but I only speak a little English. Wait a moment, I will get someone to help you.②我去叫经理过来，他非常乐意帮您。
酒店基本服务礼貌用语(英汉)
直接称谓语：Gentleman 先生Sir 先生Mr 某某先生Lady 夫人、女士Madam 女士Mrs 某某夫人、某某太太Ms 不知是已婚或未婚Ms Green,格林女士，但是Lady Madam后面不能跟姓或名。
间接称谓语：The gentleman 那位先生That lady 那位女士Your husband 您的先生Your wife 您的夫人欢迎语：Welcome to stay in our hotel.欢迎您住在我们酒店。
Welcome to have your meals here.欢迎您来这里进餐。
I hope you will enjoy your staying here.希望您在这里生活愉快。
问候语：How do you do? 您好！Good morning. 早安！Good afternoon.. 午安！Good evening. 晚安！Long time no see you. How are you?多日不见，您好吗？祝贺语：Congratulations! 恭喜、祝贺I wish you a happy holiday!祝您节日愉快！A merry christmas to you!祝您圣诞愉快！Happy New Year!祝您新年愉快！Wish you a happy birthday!祝您生日愉快！Wish you every success!祝您一切都好！Wish you good business!祝您生意兴隆！告别语：Good bye 再见。
Good night 晚安。
See you tomorrow.明天再见。
Pleasant journey!祝您旅途愉快！Have a good trip!一路平安！Hope to see you again.欢迎您再来。
May I help you?我能为您做些什么吗？Is there anything else?您还有别的事情吗？Will it trouble you?这会打搅您吗？Would you like……?您喜欢……吗？Would you want……?您需要……吗？Can you……?您能够……吗？Would you mind if I……?我可以……吗？Please speak slowly.请您讲慢一点。
酒店英语服务礼貌用语
酒店英语服务礼貌用语酒店是一个提供住宿、餐饮和其他服务的场所，因此，为了给客人提供良好的体验，酒店员工需要具备一定的英语服务礼貌用语。
以下是一些常用的酒店英语服务礼貌用语，帮助员工与客人进行沟通和交流。
1.欢迎客人- Good morning/afternoon/evening! How can I assist you?2.询问客人需求- How may I help you?- Is there anything I can assist you with?- Can I help you with anything else?3.提供住宿信息- Our hotel has different room types available for you to choose from.- We have single rooms, double rooms, and suites.- Each room is equipped with modern amenities such as air conditioning, TV, and free Wi-Fi.- Our hotel also offers room service, laundry service, and wake-up calls.4.接待客人- May I have your name please?- Can you please fill in this registration form?- Here is your room key.- The elevator is on your right/left.5.向客人提供额外信息- The swimming pool is located on the third floor.- The breakfast buffet is served in the dining hall from 7 am to 10 am.- The gym is open 24 hours a day.- The hotel provides a shuttle service to the nearby attractions.6.帮助客人解决问题- I apologize for the inconvenience. Let me solve it for you right away.- I will make sure to address this issue immediately.- Please allow me to find a solution for you.- Thank you for bringing this to my attention, I will take care of it.7.对客人的感谢和赞美- Thank you for choosing to stay with us.- We appreciate your business.- Your feedback is greatly valued.- We are delighted to have you as our guest.8.打招呼- Good morning/afternoon/evening!- How is everything going today?- How was your day?9.提供服务建议- Our concierge can provide you with information about local attractions.10.在客人离开时道别- Have a pleasant day!- Thank you for staying with us. We hope to see you again soon.- If you need anything else, please don't hesitate to ask.- Safe travels!除了以上的常用礼貌用语，酒店员工还应该学会主动倾听客人的需求、提供帮助和解决问题。
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APPENDIX IHOTEL COURTESY ENGLISH酒店礼貌英语一、欢迎语：WELCOME1、Welcome to Dolton Hotel Changsha. 欢迎光临通程国际大酒店。
2、Welcome to staying with us. 欢迎入住我们酒店。
3、Comments and suggestions are welcome. 欢迎多提宝贵意见。
二、问候语：GREETINGS4、How do you do? 你好（初次见面）。
5、How are you? 你好（熟客之间）。
6、Good morning(afternoon/evening),sir/madam. 早上（下午、晚上）好，先生（夫人）。
7、Nice to see you. 很高兴见到您。
8、Glad to meet you. 很高兴遇见您。
三、祝愿语：WISHES9、Wish you a pleasant stay in our hotel. 愿您在我们酒店过得愉快（客人刚入店时）。
10、Have a nice trip. 祝您旅途愉快(客人离店时)。
11、I hope you will enjoy your stay with us. 希望您在我们酒店过得愉快（客人在饭店逗留期间）。
12、Congratulations! 祝贺您！13、Happy new year. 新年快乐！14、Happy birthday! 生日快乐！15、Merry Christmas. 圣诞快乐！16、Have a nice holiday. 节日快乐！17、Have a nice weekend 周末愉快！18、Good luck. 祝您好运！19、Wish you every success. 祝您成功！20、I wish you good health. 祝您身体健康。
21、I hope you will have a good time here.希望你在这儿过得愉快。
四、告别语：PARTINGS22、Good bye / Bye bye. 再见。
23、Good night. 晚安。
24、See you tomorrow. 明天见。
25、See you next time. 下次见。
26、See you later. 待会见。
27、I hope to see you again. 希望再次看到您。
28、Take care. 保重。
29、We look forward to your next arrival. 我们期待您的下次光临。
30、Have a safe journey. 一路顺风。
五、征询和应答语：INQUIRING ANDRESPOND31、May I help you? 我能为您做什么？32、What can I do for you? 有什么需要帮忙的吗？33、Anything I can do for you? 还有别的需要帮忙的吗？34、Is this all right?这样可以吗？35、Would you please take a seat while I check itfor you. 在我帮您核对的时候，您先坐一会好吗？36、Just a moment, please. 请稍等一会。
37、Yes, of course. 当然可以。
38、Certainly. 当然可以。
39、I will get it at once. 我马上把它取过来（帮客人取东西）。
40、It’s my pleasure.为您服务是我的荣幸。
41、With pleasure. 非常高兴为您服务。
42、My pleasure. 非常高兴为您服务。
43、I am at your service. 乐意为您效劳。
44、I am afraid not. 恐怕不行（当不能满足客人要求时）。
45、Just a moment, please. The elevator will behere soon. 请稍等一会，电梯马上就到了。
46、The waiter will be with you in a minute. 服务员马上就来了。
47、That’s no problem.没有问题。
六、道歉语：APOLOGIZE48、I’m sorry. 很抱歉。
49、Excuse me. 对不起，打扰一下。
50、I am sorry. It’s my fault. 很抱歉，那是我的过错。
51、Sorry to have kept you waiting. 抱歉让您久等了。
52、Sorry to disturb you. 不好意思打扰了。
53、Sorry to interrupt you. 对不起，打扰您了。
54、I am sorry for this. 我对此表示抱歉。
55、I apologize for this 我为此道歉。
56、I am sorry to take a few minutes of your time.抱歉占用您一些时间。
57、I am sorry, I don’t understand. I will get themanager / supervisor / captain. 不好意思，我不是很清楚，我叫经理/主管/领班过来。
58、I am sorry. Would you mind saying it again?抱歉，您介意再说一遍吗？59、I am sorry to have given you so much trouble.对不起，给您添了这么多麻烦。
60、I apologize for what I’ve said just now.我为刚才说的话道歉。
61、We are very sorry for the inconvenience. 不方便之处敬请原谅。
62、That’s all right. 没关系。
63、Let’s fo rget it. 算了吧。
七、答谢语：THANKS64、Thank you very much. 非常感谢。
65、Thank you for your coming. 谢谢您的光临。
66、Thank you a lot. 十分感谢。
67、It’s very kind of you. 您真客气。
68、Thank you for your kindness. 谢谢您的好心。
69、Thank you for your cooperation. 谢谢您的合作。
70、Thank you for your suggestion. 谢谢您的建议。
71、Thank you for staying in our hotel. 谢谢您入住我们酒店。
72、Thank you for your praise. 谢谢您的夸奖。
73、I don’t know how I can thank you enough.我不知道怎样感谢您才好。
74、I do appreciate your help. 我真是感谢您的帮助。
75、I appreciate your precious time. 花费您的宝贵时间我很感谢。
76、You are welcome. 不用谢。
77、Not at all. 不用谢。
78、Don’t mention it. 不用谢。
八、指路用语：SHOWING DIRECTIONS79、This way, please. 这边请。
80、Could you please follow me, madam. 请跟我来。
81、Please go straight ahead 请笔直朝前走。
82、Turn left/ right. 往左/右转。
83、Please take elevator here. 请到这里乘电梯。
84、Please go downstairs/upstairs here. 请到这边下楼/上楼。
85、It’s on the second (third) floor. 在二（三）楼。
86、It’s at the end of the hallway. 它在走廊尽头。
87、Go straight ahead till you reach the lobby, thenturn right. 请朝前走到大堂，然后再向右走。
88、I t’s in the lobby near the main entrance. 在大厅靠近大门。
九、电话用语：TELEPHONE ENGLISH89、Good morning, department. may I help you?部门，早上好。
有什么可以帮到您吗？90、Would you like to leave a message? 您要留口信吗？91、I beg your pardon? 对不起，请您再说一遍好吗？92、I am sorry, the line is busy. Will you call later?对不起，电话占线，您稍后再拨好吗？93、Hold the line, please. I will put you through.请别挂电话，我帮您接通。
94、Just a moment, please. I’ll get him at once.请稍等一会，我马上叫他接电话。
95、I will pass the message to him. 我会向他转达这个意思。
96、The line is through sir. 先生，电话给您接通了。
十、提醒用语REMINDING97、Mind (watch) your step. 请走好。
98、Please be careful. 请当心。
99、Don’t worr y. 别担心。
100、Take it easy. 放心好了。
HOTEL VOCABULARY酒店词汇一、十大部门英文名称：Titles of Ten DepartmentsFood & Beverage Department: 餐饮部Housekeeping Department: 房务部Front Office: 客务部Recreation & Entertainment Department: 康体娱乐部Accounting Department: 财务部Security Department: 保安部Human Resources Department: 人力资源部Sales & Public Relations Department: 营业部Engineering Department: 工程部Executive Office: 行政办二、酒店各楼层营业点英文名称：English Names of Business PlotThe first floor：1 楼Lobby:：大堂Lobby Lounge: 大堂吧Coffee Garden: 咖啡厅Reception: 接待处Front Office Cashier: 前台收银Assistant Manager: 大堂副理Florist: 花店Concierge: 礼宾部The second floor：2楼Food street: 食街Business center: 商务中心The third floor：3楼Shopping Arcade: 金色家族国际名品中心Hair & Beauty Salon: 美容美发中心Clinic: 医务室The forth floor: 4楼Cantonese Seafood Restaurant: 鹏程食府The fifth floor: 5楼Banquet Hall: 宴会厅International Conference Center: 国际会议中心The sixth floor: 6楼Bowling Center: 保龄中心Recreation Lounge: 康乐清吧The seventh floor: 7楼Dolton Night Club: 通程夜总会The eighth floor: 8楼Sauna & Massage Center: 桑拿按摩中心The ninth floor: 9楼Gym Center: 健身中心Swimming Pool: 游泳池The tenth floor: 10楼Game Center: 棋艺中心From eleventh floor to twentieth floor: 11-20 楼Offices for Rental: 写字楼Twenty-first floor: 21 楼No Smoking Floor: 隔离层From twenty-second floor to forty-second floor: 22-42 楼Guest Room: 客房层HOTEL CONVERSATION酒店情景英语1、听到或遇到对客人不利的事时：I’m sorry to hear that. I hope you are better soon. 听到这个我很遗憾，我希望您很快会好起来。