秘书英语unit 2 Office Etiquette

Answer • Arriving five minutes early
• 开会提前5分钟到是很好的礼节，因为这样一来， 你会有时间调整好自己，准备开会(prepare yourself for the meeting)。
Test • 3 : Which of these is generally considered bad office behaviour? • A. Speaking loudly • B. Eating at your desk • C. Borrowing equipment • D. Chatting by the water cooler
• 5. Return telephone calls promptly! — to me, this is the most professional telephone habit people should have. Be that person who DOES return telephone calls. Quite often I have received a call from someone asking to order one of my products and I spend days, even weeks trying to contact them. I always try to return telephone calls within four hours, regardless of where I am.
Answer • Looking very quickly or not at all at a business card • 交换名片在英国不是非常重要，交换 过后仔细阅读名片上的内容也不是必 需的。
Test
• • • • • • 6 : Complete this sentence with the best answer. Giving gifts to visitors in British business is ... A. rarely done. B. always expected. C. best if you ask what the recipient（接受者）wants. D. always reciprocated（报答）.
Vocabulary • 1. occupy v. 占有，占据 • 2. be tied up 繁忙 • 3. on behalf of … 代表
Functional Language • 建议 • 问题关键词： • Shall we ….? • How about…? / What about …? • Let‟s …
Test • 2 : In a meeting, which of these is acceptable? • A. Arriving five or ten minutes late • B. Talking on your mobile phone • C. Arriving five minutes early • D. Having a private conversation with the person next to you
Answer • First name only • 在英国的办公室里，同事之间的称 呼是相对较随便的。
Test
• 5 : Which of these would NOT be considered rude in an office? • A. Maintaining eye contact and looking away every now and then • B. Standing one or two feet away from the person you are talking to • C. Disagreeing with someone's point of view in a meeting • D. Looking very quickly or not at all at a business card
Vocabulary • • • • 1. 2. 3. 4. Digital Corporation数码公司 be available to do 可以。。。 presentation 介绍，讲解 connect …to … 连接，接通
Listening • Sample 2 • 1. What‟s the message taken by the man? • 2. When and where will Mr. Taylor and Mr. Ronald meet next week?
• 3. Be prepared before you answer the telephone — have a pencil and a pad of paper ready when you answer the telephone. Be prepared to be an “active” listener, taking notes of what the caller says. It is important to write down the name of the person and to say it during the conversation. People “love” to hear their own names.
• 4. Be an “active” listener — take notes as you listen and speak. Let the caller know that you are taking notes, for this will be a signal for him/her not to speak too fast. Ask for the correct spelling of his/her name, which may be unique. Therefore, don’t assume that it is spelled the same as other people’s names.
• 回答关键词： • • • • speaking talking hold on sorry
Listening • Sample 1 • 1. Who is calling? • 2. Why did the man call Mr. Ronald? • 3. Who else will man talk to?
Answer
• Shaking hands • 办公正式场合中，应该用握右手 的方式进行问候。
者(eldly)、地位 尊者(honored)以及女士、主人(host)先伸 手(stretch one's hand)表示欢迎等意思;， 职位低者(junior)、年龄轻者、地位卑者 (lowly)以及男士、客人也应及时伸手相握 ;
Answer • best if you ask what the recipient wants.
• 在英国，人们通常在喝完一杯啤酒后紧接着喝一杯 烈酒，这被烈酒就叫做chaser, 这个词来自于它的 动词形式 chase 追。
打电话
• • • • • • • 问题关键词： May I … / Can I …? speak to … talk to … calling speaking Is … there?
• 2. Make sure your greeting is professional — make sure your greeting is short but professional. Before recording a message on your answering machine, write it down and repeat it several times. Play it back and listen to your own voice speaking. Is your message too fast? Is it too slow? Make sure your greeting sounds professional and clear. Give the caller clear instructions of what to do when leaving a message.
Unit 2
Office Etiquette
Understand the topic • etiquette n.礼仪, 礼节,规矩 • cf. ritual, courtesy, rule
Test • 1 : When you meet clients in the office, which is the most appropriate greeting? • A. Nodding and smiling • B. Shaking hands • C. Bowing • D. Kissing on the cheek
Answer • Speaking loudly
• 在办公室里大声讲话会影响到他人工 作，所以被视为是一种不礼貌的行为。
Test • 4 : In most offices how should you address your boss? • A. Mr/Mrs/Miss + family name • B. Mr/Mrs/Miss + first name and family name • C. First name only • D. Sir or Madam
• • • • • • •
回答方式： It‟s a good idea. Certainly Why not? That‟s great. All right. Sorry.
Background
• Telephone Etiquette • The telephone is the lifeline of the company with the outside world, and those who call in should be considered potential business prospects. Everyone who uses an office telephone should remember that a friendly, helpful, and efficient call can make the difference between success and failure with the caller.