文秘英语
文秘英语 unit 2

• Never turn a wine glass upside down to decline wine. It is more polite to let the wine be poured and not draw attention. Otherwise, hold your hand over the wine glass to signal that you don't want any wine. • • If food falls off your plate, pick it up with a piece of silverware and place it on the edge of your plate. Never spit a piece of bad food into your napkin. Remove it from your mouth with the silverware you put it in with. Place it on the edge of your plate and cover it with another piece of food if you can.
4. The Table Setting
Knives and forks
Dinner Fork
Soup Spoon Dessert Spoon Butter Knife
Salad Fork Dinner Knife
Using the knives, forks and spoons
• When you hold the knife or fork, you should relax your fingers.
Unit 2
Etiquette
文秘英语大纲

《文秘英语》课程教学大纲一、课程的性质和任务《文秘英语》为商务英语专业的一门专业必修课。
通过对本课程的学习,使学生能够掌握秘书工作中所需要掌握的基本技能,并能用流利的英语进行口头和笔头的对外交流和内部沟通,使学生成为具备双语综合能力的涉外秘书或文员。
二、课程的基本内容1、Students are required to know duties and skills of a secretary and to be familiarwith the resume; to master how to write and reply an application letter.2、Students are required to know proper office etiquette and how to receivevisitors; to master how to write letters of invitation.3、Students are required to know how to adapt various work styles of the boss; tomaster how to write a notice.4、Students are required to know something about marketing management andorganization; to grasp how to write a memo.5、Students are required to know something about communication and how tomake appointments; to grasp how to write welcome/farewell speech.6、Students are required to know employee training; to master office management.7、Students are required to know negotiation and agenda composition; to masterminutes of meeting.8、Students are required to know product planning and questionnaire of newproducts; to master how and how to write letters of reservation.9、Students are required to know Multinational Corporation and companyoverview; to master how to make a press release.10、Students are required to know post-sale service and how to make customerssatisfied; to grasp how to make proposals.三、课程的基本要求本课程要求学生具备一定的英语基本会话能力及商务英语基础知识。
文秘英语Unit 1(kitty)

Section 2 Viewing and speaking
Video Demostration
Applying for the position of Sales Manager
Task 1: (T) or (F)
1) In the summers of 1996 and 1997, Merry worked as a salesgirl for this company in Guangzhou. 2) Merry passed TEM 8 at college, and she is good at oral English. 3) Merry has worked for United Butter for two years since she graduate m college. 4) Merry will be in charge of the marketing activities in southeast China. 5) Merry’s current annual income at United Butter is 150 thousand.
Curriculum Vitae
Name: Merry Wang Nationality: Chinese Address: 348 Main Road Guangzhou, Guangdong Telephone: (020) 1234-5678 Email: merrywang@
Task 2. Conversation Reproduction A: May I come in ?
B: Yes, please do. come for an interview A: Good morning,sir. My name is Merry Wang. I’ve______________, as requested. B: Nice to meet you, Miss Wang. I am Harry White. Director of the HR Department. ___________________________________I was expecting you. Please,take a Seat. A: Thank you. B: Well, Miss Wang, you are applying for the position of How do you know about our company Sales Manager, right?_____________________________________? your TV commercials They are A: I got to know your company from__________________. elaborately designed _______andprocedured ________, and leave me deep impression. And in the summers of 1997 and 1988 I worked as a sales girl for Your company in Guangzhou.
秘书英语课程标准

秘书英语课程标准课程编码:205226总学时: 64 理论学时:48 实践学时:16学分:4适用专业:第一部分前言一、课程性质:《文秘英语》是英语专业开设的一门专业拓展课,内容涉及办公室工作职责、秘书行为、岗位设计及管理、人员和组织管理、员工间的交流和交际、国际雇员、文化冲突、产品开发,以及个人履历表、接待来访者、员工评估表、会展调查、预约安排、会议议程等常见的涉外实用性文章的阅读与翻译;也包括涉外业务应用文模拟套写和听力与会话等。
旨在使学生熟悉办公室中常见的涉外活动,提高涉外英语交际能力,包括专业阅读、翻译、写作和口头交际的能力。
开设本课程之前需要先修阅读、精读、写作、听力、口语等基础课。
二、课程作用:本课程旨在使学生学习并掌握现代秘书需要具备的职业素养和工作技能。
主要训练学生从事各种办公室工作的技能:包括职业发展、商务礼仪、办公自动化、文书档案管理、口语交际、公文和商务写作、会议组织与协调、差旅安排、时间管理、处理投诉等方面的能力。
学习本课程后,学生能够阅读与翻译常见的涉外实用性文章,掌握涉外业务应用文模拟套写和听力与会话等技能。
三、课程的设计思路:文秘英语是一门实践性和功能性都很强的课程,旨在使英语专业学生熟练掌握英语、办公自动化设备,适应社会需要,熟悉办公室中常见的涉外活动,提高英语交际能力,包括专业文献阅读、写作、翻译和口头交际的能力。
通过该课程的学习,学生既具有广博的知识和扎实的英语语言基本功,又熟悉管理业务,能熟练驾驭英语并处理业务工作,有较强的动手能力和适应能力,成为满足社会要求的一专多能的复合型、能力型、应用型人才。
第二部分课程目标本课程是专业课,开设在商务英语专业三年级,具有很强的综合性和操作性。
课程内容设置必要的秘书理论、秘书业务素质,突出对秘书业务技能的训练。
通过教授秘书工作的基本原理,使学生了解秘书、秘书部门和各种秘书工作制度的产生和发展;并通过具体学习商务文书拟写与处理程序、会议组织与管理、办公室事务管理、商务活动管理、财务管理等内容,使学生初步认识秘书职业,掌握秘书工作的相关知识和实务技能,为学生不久后的就业提供更多的渠道。
文秘英语教程精华总结

salutation
• formal: Dear + title (Mr./ Ms./ Dr. etc.) + the last name e.g. Dear Mr. Johnson: • Informal Dear + the first name e.g. Dear Mary, Taboo: Mr. Donald Johnson
Starter Activities
3. If you are required to provide three references, whom are you going to ask for recommendations? Why? K I may invite people who are senior and well known, and have known me long enough to write with authority, say, a research supervisor, professors in the case of academic applications, a departmental chair, etc.
Checklist for resume writing
1. 简历可分为三种:按时间顺序排列的简历、按功能排列的简历 和结合前两者特点的综合简历。 2. 时间顺序简历是最常用的简历,包含申请人完整的教育、工作 及其他业绩记录;功能简历也称技能简历,侧重申请人与目标 职位相符的技能和成就,适合于工作经历少的申请人;综合简 历结合以上两者简历的特点,在强调申请人的技能和成就的同 时,保留个人完整的教育、工作等记录。 3. 简历通常需要同附函一起发出。附函也称求学信或求职信;附 函不要照搬简历上的内容,而应强调自己的长处,引起对方的 注意和兴趣,争取面试或录取的机会。 4. 推荐信的目的是使收信人全面了解申请人。写信人最好是被推 荐者的导师、上级主管及有关领域的专家。推荐信的语言要诚 挚、谦恭。
文秘英语(第二版)参考答案

写在前面的话各位老师:您们好。
欢迎使用劳动版专业英语教材。
如果您在使用中发现问题,或者有任何建议和意见,可与我们联系:联系人:赵硕联系电话:64962011电子邮箱:zhaos@文秘英语(第二版)参考答案Unit 1Lesson1Look and Learn1 cabinet2 monitor3 telephone4 green plant5 hand-shake6 stampDialogueA 1 secretary 2 Mr. Zhang Ming 3 Mr. Richard Thomson ReadingA smile( e ) handshake( a ) slippers( d )T-shirt( f ) suit( c ) shout( b )B Good Impression: smile handshake suitBad Impression: slippers T-shirt shoutLesson 2Look and Learn1 printer2 copier3 fax machine4 scanner5 shredder6 projectorDialogueB 1 receiving guests 2 dealing with phone calls3 taking charge of other basic duties.4 Reading, sorting and organizing a variety of mails5 compose letters6 write notes7 assist in preparing reports, memo8 arrange the business travels for me9 harmonize the relationship10 fileReadingA endless urgency deadline distinguish reasonable secretaryB chat( e ) discuss( d ) smoke( b )angry( a ) type( c ) quarrel( f )C Proper Activities: discuss typeImproper Activities: chat smoke angry quarrelLesson 3Look and Learn1 sofa2 safe3 conference table4 air conditioner5 shield6 potted landscape DialogueA 1 ( d ) 2 ( a )3 ( b )4 ( c )ReadingA file box ( d ) baby bed ( c ) toy ( f )swing ( b ) mural ( e ) bike ( a )B Acceptable: file box muralUnacceptable: baby bed toy swing bikeLesson 4Look and Learn1 energy saving lamp2 recycle3 save waterDialogueA 1 regulate our power use2 get small plants in the office3 implement a recycling program4 turn off the lights when leaving the office5 use energy-saving equipmentB1—c 2—d 3—b 4—aReadingA 1 Yes 2 No 3 Yes 4 NoB significant replace unnecessary scratch incentive benefitUnit 2Lesson1Look and Learn1 calculator2 note book3 scissorsDialogueA 1 quite smooth2 greeting the visitors3 standing to greet a new guest at the tableReadingA 1 C 2B 3 AB business toward contactenthusiasm impression handshakeLesson 2Look and LearnB 1 equipment 2 reception desk 3 registerDialogueA 1 No 2 Yes 3 No 4 YesB1-c 2-d 3-b 4-aLesson 3Look and Learn1 cordless phone2 laptop3 headsetDialogueA 1 to try to answer the telephone by the second or third ring2 to say your name when you answer the telephone3 to have a smile on your face when talking to the customer on thetelephone4 to repeat the question5 to end the call with a warm “Thank you for your call”ReadingA record ( e ) smoke ( f ) eat ( a )noisy ( c ) sleepy( d ) smile ( b )B Acceptable: record smileUnacceptable: smoke eat noisy sleepyLesson 4Look and Learn1 scratch pad2 telephone answering machine3 messageDialogueA 1 Yes 2 No 3 Yes 4 NoB1-d 2-c 3-a 4-bUnit 3Lesson1Look and LearnB 1 airline 2 weather forecast 3 transportationDialogueA 1 New York2 six3 the lake viewReadingA 1 Destination2 Date and time of departure and arrival3 Transportation4 Hotel accommodation5 Appointment6 Reference materialsB 1 Details2 the boss3 the relevant personsLesson 2Look and Learn1 boarding pass/boarding card2 Electric Boarding Pass3 passport4 visa5 airline ticket6 train ticket7 coach ticket 8 steamer ticket DialogueA1-b 2-c 3-d 4-aB 1 B 2 B 3 CReadingA 1 Yes 2 No 3 No 4 YesB experience transportation destination developmentLesson 3Look and Learn1 lobby2 reception3 single room4 double room5 business suite6 double entry suiteDialogueA 1 A 2 A 3 CReadingA single room( d ) MGM Grand ( b ) Luxor ( c )Burj Al-Arab ( a ) double room ( e ) business suite ( f ) B Famous Hotel: Burj Al-Arab MGM Grand LuxorRoom Style: single room double room business suiteLesson 4Look and LearnA 1 soup 2 fish 3 beef4 fruit5 champagne6 dessertC 1 Excluding 2 concernedDialogueA1-b 2-a 3-d 4-cReadingA 1 in advance2 check3 early than lateB restaurant advance additionconcerned amount dependUnit 4Lesson1Look and Learn1 platform2 backdrop3 microphone4 scroll5 stationery6 document DialogueA 1 to ask yourself whether the meeting is necessary or not2 to prepare a notice3 to check the conference room againB 1 d 2 c 3 a 4 b ReadingA 1 C 2 C 3 AB 1 No 2 Yes 3 No 4 YesLesson 2Look and Learn1 white board2 board maker3 pin wallReadingA 1The relevant person or audience2 The subject matter3 The date and Time4 The place5 The things needed to be notified, etcB notice aspect audiencerelevant announcementLesson 3Look and Learn1 cup2 USB flash disk3 mouse matDialogueA pen ( b ) notepad ( d ) stamp ( e )clear bag( f ) pet ( c ) car ( a )B Can be sent to the guests: pen notepad stampC an’t be sent to the guests: clear bag pet carReadingA 1 Yes 2 No 3 Yes 4 NoC1-b 2-d 3-a 4-cLesson 4Look and Learn1 digital recorder/ voice tracer2 take the minutes3 message board ReadingA 1 minutes 2 tape recorder 3 transcribeCUnit 5Lesson1Look and Learn1 audience2 memo3 coworkersReadingA 1 organize your thoughts before writing the memo2 understand the basic format of a memo3 simplify the information4 avoid any statements that are not directly related to the purpose of thememo5 include everyone6 check your spellingB statement personal workplace distract understandLesson 2Look and Learn1 negotiate2 gummed label3 giftDialogueA 1B 2C 3 CReadingA 1 Yes 2 No 3 No 4 YesB1-c 2-d 3-a 4-bLesson 3Look and Learn1 sign pen2 signature flag3 ink deviceDialogueA champagne ( d ) contract ( e ) wind bell ( f )flower( a ) balloon( b ) stage ( c )B suitable for the negotiation: champagne contract flowerunsuitable for the negotiation: wind bell balloon stage ReadingA 1 legal 2 signed 3 attorneyLesson 4Look and Learn1 envelope2 letter opener3 congratulationDialogueA 1 congratulation 2 confused 3 Mr. ThomsonB 1 write it as soon as possible2 brief and sincere3 express how much we hope for further cooperationReadingA1-C 2-A 3-CB deliver modest inexpensiveassociate sincerity faithfully。
文秘英语unit 2

Unit 2Observing Proper Office EtiquetteI. Teaching Objectives:To help students learn proper office etiquette, and will know correspond English expressions about proper office etiquette.To introduce to the students how to receive visitors.To help students learn how to write an invitation letter.To help students learn appropriate English expressions to receive phone calls. II. Teaching focus and difficultiesTeaching focus: to teach students corresponding English terms about proper office etiquette, some related English expressions to receive visitors, and the writing of English invitation letter.Teaching difficulties: the format of invitation letter, and appropriate expression of making phone calls.III. Teaching methods and AidsThe lesson is carried out based on interactive teaching mode, aided by multi-media teaching, including pictures, video clip, and PowerPoint.IV. Teaching time: 6 periodsTwo periods for Reading A; Two periods for exercises of Reading A and Reading B; Two periods for simulated writing and writing and speaking.V. Teaching ProceduresReading A1. Lead-inWatch the video clip and then think about questions:What is etiquette?Is etiquette important in the office?What do you think are the good manners and bad manners in the office?2. Comprehending the text2.1. Go through the whole text.4 Main parts related to the proper office etiquette:AttitudeEthicsPersonal habitsAppearance2.2. Focus studyPara.1⑴Either way, it is at best embarrassing and at worst difficult or impossible to gain confidence, respect, and cooperation of others when widely accepted practices are cast aside.at best充其量;至多at worst在最坏的情况下embarrass使窘迫;使尴尬;使为难i.e.: 她的粗鲁行为可能会让你尴尬She may embarrass you with her rude behavior.Her rude behavior may embarrass you.cast aside 抛弃;排除;废除Part 1: Attitude(1) People are uncomfortable around someone (who views the world darkly). More important, they distrust and want to avoid someone (who often appears to be angry or unhappy), fearing that such a person might treat both work assignments and clients or coworkers unfairly and irresponsibly.someone (who views the world darkly): pessimistic, negativeDistrust=dis + trusti.e.: disagree, dislike, disable, dishonest, dissatisfyUnhappy= un + happyi.e.: employment, unfinished, undoubted, unfair, uncomfortableirresponsibly = ir + responsible+ lyi.e.: irregular, irresistible, irresolvablePart 2 Ethics(道德规范;道德标准)(1). Without a code of ethics, life at work would turn into a free-for-all.Code 密码;法规;准则a code of ethics: 道德准则at work 在工作in work 有工作,在完成中,进行中out of work 失业free-for-all 混战(2) It is dangerous, for some competitors may blackmail persons who have something to hide, forcing them to reveal company secrets.Compete- Competitors-competitiveBlackmail: n. 勒索,敲诈;勒索所得之款vt. 勒索,敲诈i.e.:It‘s a clear case of blackmail!这显然是敲诈!He tried to use the scandal to blackmail me.他想利用这种丑闻敲诈我Reveal:显示;透露;揭示;展现i.e.: He had revealed who did the bad thing.Her laugh revealed her even teeth.These letters revealed him as an honest man.(3) Companies must keep a degree of privacy and secrecy. Therefore, it is considered taboo to discuss company affairs —even apparently routine —in public or with outsiders.Tabooi.e.: Age is a taboo when talking with American people.Routinen.例行公事;常规;无聊adj.常规的;例行的;乏味的i.e.: We often fall into the routine of coming home, turning on the TV or computer and doing things alone.Routine office jobs have no relish at all for mein public当众,公开地;公然i.e.: He embarrassed me in public.(4) Beware how you dispose of materials too.Beware vt. 注意,当心;提防i.e.:Beware what and to whom you speak.小心你说出的话和说话的对象。
文秘英语 Unit 3 File Management

Unit 3 File ManagementSession One SpeakingZhang Hong has been working in Rainbow Group for a couple of weeks. She learns things very fast, and so far is skillful in office automation. This week she is asked to manage office files, but she does not have much practical experience in filing. Below are some core words, phrases and sentences about filing.Activity One Core Words and PhrasesFiling equipment is essential in file management, and secretaries may use them in their daily life and work. Zhang Hong has some pins, folders, clips and staplers at hand. Below are pictures of some filing equipment. Give the English names of the following equipment, and discuss with your partner the basic functions of the equipment orally.1. 2. 3. 4.5. 6. 7. 8.9. 10. 11. 12.Activity Two Core SentencesZhang Hong meets Ross Green, the office administrator, and discusses filing instructions with her. Below are some core sentences of filing instructions. Read them aloud and try to learn them by heart.1. Please file the report for me and make a “for referenceonly” stamp on the cover.2. Please file all the letters from Mr. Smith under the letter“S”.3. You can also keep the documents in each file inchronological order.4. The rule of “one customer—one file” requires secretariesto file letters from one customer in the same file.5. Each file should be named clearly, either in block capitalsor in boldfaced capitals.1.请替我把这个报告归档,并在报告封面上作个”仅供参考”的标记。
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文秘英语整理阅读理解 Unit1Some secretarial positions require that secretaries have specialized skills.Legal secretaries, for instance (举例), are supposed to prepare legal papers under the attorney ’s supervision. In other words, legal secretaries must be able to classify (归类) legal papers according to the attorney ’s requirements. They may also review (浏览) journals and write reports for the attorney and should be able to present ideas clearly and coherently. When writing such reports, legal secretaries are not free (免费)to express their own thoughts and views. They must write the reports in the tone of the attorney. In order to accomplish their assignments (任务,作业)well, legal secretaries should be able to take directions easily and listen to the attorney carefully for instructions. They should also be able to access information quickly by being highly organized. In addition , (除此之外)legal secretaries should have clear and in depth understanding of the duties and responsibilities needed to be effective in the job. When confronted with a problem, they should actively seek a solution.Unit2Good human relations (关联,关系) in business require the ability to deal positively with coworkers and supervisors. A good working relationship with the executive is of utmost importance. You should understand your employer as an individual. Inaddition ,(除此以外)you must be aware of (意识到,知道)the particular goals and burdens that are assoc iated with anexecutive’s position. You must prove yourself worthy of the employer’s confidence and the responsibility for handing (处理,操作的)confidential and personal materials.A good employer-secretary team will cooperatively develop guidelines to enable the secretary to take shared administrative responsibility for routine (常规的)duties, and to supervise the work of coworkers. As a secretary, you will need to work well not only with your peers but with all coworkers , (同事)regardless of professional (专业的)levels. In doing so, you should display loyalty, dependability, and good judgment.Good working relations must extend to visitors. You can be proud of your role in creating a positive image (概念,印象)to outsiders.Unit3Being a secretary (秘书)presents pleasant tasks and challenges to grow. What is good about the job is that you can learn a lot of knowledge from the manager (管理人)and other people around you. You have more opportunities to work with the 单选20’ 阅读理解10x2’ 完形填空10’ 翻译6x5’中译英英译中 写作20’manager than any other colleagues in the company. It is easier for you to make a favorable(有利的,讨人喜欢的)impression on the manager and get promoted. Besides, you can know many influential(有影响力的)people through frequent contact with them, which can also help you learn new skills. On the other hand, it is not an easy task to be a successful secretary. You may encounter(遭遇)a lot of problems in your work. For instance, you may need to be an interpreter although(虽然,但是)you can’t speak the other language well. Sometimes, you even have to say or do something that is against(反对)your desires. Worst of all, you are not supposed to complain when your manager is upset with you.Unit4Hamburger University is McDonald’s worldwide management training center locatedin Oak Brook, lllinois. It was founded(被发现)in 1961. It has come a long way since they opened their first training facility (设备)in the basement of a restaurant. From then on, they have moved it twice and watched the size of classes grow from an average (平均的)size of about 10 to more than 200 per class. Teaching facilities now are modern, advanced(先进的)and in short, are state-of-the-art. All training programs begin with(从~开始)one essential ingredient: The Basics of McDonald’s Operations. Till today, over 65 000 managers in McDonald’s restaurants have graduated from(毕业于)Hamburger University. Because of McDonald’s international scope, translators and electronic equipment enable(使能够)professors to teach and communicate in 22 languages at one time. McDonald’s also manages 10 international training centers, including(包括)Hamburger Universities in England, Japan, Germany and Australia.Unit5Communication is the transmission of information-data in a coherent, usableform-from one person or group to another. Rational communicators(交流者)strive to achieve a common understanding-agreement about the meaning and intent of the message(信息)-among all parties to each communication. Although much of the information that managers rely upon is in numeric form,the greatest portion(一部分)of managerial activity depends upon verbal communication and competent(充足的)use of language. Able communicators respect(遵守)the conventions oflanguage-spelling,grammar,and punctuation. They know precisely what they wish to say and select(选择)the best way to say it. In addition, the communicator needs to be certain that the person who receives the information(信息)actually understands the message.Unit6Organization have two general human resource objectives.(目标,任务)The first is the recruitment and retention of a workforce made up of the best people available (可获得的)for the jobs to be done. The recruiter(招聘人员)international operations will need to keep in mind both cross-cultural and cross-national differences in productivity and expectations when selecting employees(职员). Oncethey are hired, the firm’s best interest lies in maintaining a stable and experienced workforce.The second objective is to increase the effectiveness(有效,有用)of the workforce. This depends to a great extent on achieving the first objective. Competent managers or workers are likely to perform(完成,表演)at a more effective level if proper attention is given to factors that motivate(促进,激发)them.句子翻译Unit11.秘书应该能够建立和维护良好的工作关系,与上司,同事,下属,等A secretary should be able to establish and maintain harmonious working relationships with(与…建立并保持和睦的工作关系)superiors, co-workers, subordinates, etc..2.秘书还应安排出差计划和协调执行的旅游需求。