商务英语试题十九.doc
商务英语试题及答案大全
商务英语试题及答案大全一、选择题1. Which of the following is not a common business practice?A. Negotiating contractsB. Attending business meetingsC. Playing video gamesD. Networking with professionals答案：C2. What is the most important aspect of business communication?A. Using technical jargonB. Being concise and clearC. Using humor extensivelyD. Speaking loudly答案：B3. In international business, what is the primary purpose of cultural awareness?A. To make jokes about other culturesB. To avoid misunderstandings and conflictsC. To criticize other culturesD. To show off one's own culture答案：B二、填空题4. When writing a business proposal, it is crucial to include a(n) ________ section that outlines the benefits of your product or service.答案：benefits5. In a business setting, it is polite to address someone as________ if you do not know their name or title.答案：sir/madam6. When conducting market research, it is important to gather ________ data to make informed decisions.答案：reliable三、阅读理解题Read the following passage and answer the questions.In today's global market, businesses are constantly lookingfor ways to expand their reach and increase their customer base. One effective strategy is to enter into partnershipswith companies in other countries. This not only opens up new markets but also allows for the sharing of resources and expertise. However, such partnerships require carefulplanning and negotiation to ensure that both parties benefit equally.7. What is one advantage of partnering with a foreign company? 答案：Opens up new markets8. What is necessary for a successful international partnership?答案：Careful planning and negotiation9. What should be the goal of such partnerships?答案：Ensuring that both parties benefit equally四、写作题10. Write a short email to a potential business partner, introducing your company and expressing interest in exploring a partnership.[Your Name][Your Position][Your Company Name][Your Contact Information]Dear [Recipient's Name],I hope this email finds you well. My name is [Your Name] and I am the [Your Position] at [Your Company Name]. We have been following your company's work in [specific field/industry] and are impressed by your achievements.We believe that a partnership between our two companies could be mutually beneficial. Our company specializes in [briefly describe your company's expertise], and we think that our strengths could complement yours in [specific areas of potential collaboration].We would like to propose a meeting to discuss this further. Please let us know if you are interested and available for a call or video conference at your earliest convenience.Looking forward to the possibility of working together.Best regards,[Your Name]答案：(写作题无固定答案，以上为参考模板)请注意，以上内容为示例性质，实际的商务英语试题及答案可能会根据具体的教学大纲和考试要求有所不同。
商务英语写作考试试题
商务英语写作考试试题一、选择题（共 20 题，每题 2 分）1、 When writing a business email, which of the following salutations is the most appropriate?A Dear Sir or MadamB To whom it may concernC HelloD Hi2、 Which of the following is the correct format for the date in a business letter?A 05/06/2023B 5th June, 2023C June 5, 2023D 2023/6/53、 In a business report, which section should come first?A Executive summaryB IntroductionC FindingsD Conclusions and recommendations4、 When expressing gratitude in a business letter, which phrase is more formal?A Thank you very muchB I am truly gratefulC Many thanksD I appreciate your assistance5、 What is the correct way to write a subject line in a business email?A Meeting tomorrowB About the meeting tomorrowC Meeting about tomorrowD Tomorrow's meeting6、 In a business proposal, which part should provide detailed information about the solution to the problem?A BackgroundB Proposed solutionC BenefitsD Implementation plan7、 Which of the following is a proper closing for a business letter?A Best regardsB Sincerely yoursC Kind regardsD All of the above8、 When writing a complaint letter, which tone is most appropriate?A Angry and aggressiveB Polite but firmC Casual and friendlyD Indifferent9、 What is the purpose of a cover letter?A To introduce yourself and your qualificationsB To request informationC To follow up on a previous communicationD To express gratitude10、 In a business contract, which clause is essential?A Confidentiality clauseB Force majeure clauseC Termination clauseD All of the above11、 Which of the following is an example of a buffer in a negative business message?A I understand your frustration, butB Unfortunately, we cannotC This is a difficult situation, howeverD We apologize for the inconvenience12、 When making a request in a business email, which phrase is more polite?A I need you toB Could you pleaseC You mustD I want you to13、 What is the correct structure of a business memo?A Heading, date, to, from, subject, bodyB Date, heading, to, from, subject, bodyC Heading, date, from, to, subject, bodyD Date, heading, from, to, subject, body14、 In a business presentation, which visual aid is most effective for presenting data?A GraphsB PicturesC VideosD Maps15、 Which of the following is a common mistake in business writing?A Using jargon and technical termsB Writing in a passive voiceC Failing to proofreadD All of the above16、 When writing a job advertisement, which information should be included?A Job title, duties, qualifications, salaryB Company history, mission statementC Employee benefits, working hoursD All of the above17、 What is the difference between a memo and a letter?A A memo is more formal than a letterB A memo is used for internal communication, while a letter is for externalC A memo is longer than a letterD A memo does not require a salutation or closing18、 In a business email, how many paragraphs are ideal for the main content?A 1-2B 3-4C 5-6D As many as needed19、 Which of the following is an example of a positive message in business communication?A A promotion announcementB A layoff noticeC A price increase notificationD A delay in delivery20、 What is the purpose of a minutes of meeting?A To record the decisions made and actions agreed uponB To summarize the discussion pointsC To provide a detailed account of who attended the meetingD All of the above二、填空题（共 10 题，每题 2 分）1、 The three main parts of a business letter are the ＿_________, the body, and the closing2、 A ＿_________ is a short written message used for internal communication within an organization3、 In a business report, the ＿_________ section provides an overview of the report's purpose and key findings4、 When writing a business email, it's important to keep the message ＿_________ and to the point5、 The ＿_________ is the person or group to whom a business letter or email is addressed6、 A ＿_________ is a formal written offer to supply goods or services at a stated price and under specified conditions7、 In business writing, using ＿_________ language helps to ensure clarity and understanding8、 The ＿_________ of a business email should be specific and convey the main idea of the message9、 A ＿_________ is a detailed written plan for a project or activity10、 In a complaint letter, it's important to include specific ＿_________ to support your complaint三、简答题（共 5 题，每题 8 分）1、 Explain the difference between formal and informal business writing2、 Describe the steps involved in writing a business proposal3、 What are the key elements of a good business email?4、 How can you ensure the clarity and accuracy of your business writing?5、 Discuss the importance of proofreading in business writing and list some common proofreading errors四、写作题（共 2 题，每题 20 分）1、 Write a business letter to a potential client introducing your company and its products or services2、 Write a business report on a problem your company has faced and the solutions you propose。
2020-2021中技《商务英语》试卷及答案
2020-2021学年度第一学期19级《商务英语》期末考试试卷姓名学号班级总分 (适用班级：班考试形式：闭卷时间：90分钟)一、单项选择题（本题共10小题，每小题2分，共20分）（）1. I ______ it would stop raining.A.wantB. wishC.would likeD.can（）2. How are you doing?A.Me too.B.Hello.C.Not bad.D.Hi, there.（）3. I suggest you ______ what he says.A. doB.to doC. doingD.does（）4. Please accept my ______ congratulations.A.warmB. the warmestC. warmerD. warmest（）5. I'm ______ to see you here.A. surprisingB. surpriseC. to surpriseD. surprised （）6. I'd ______ to introduce you to my boss.A. likeB. haveC.wantD.to like（）7. .I can't express ______ grateful I am.A. howB.whatC.whoD.where（）8. I really regret ______ to the movies last week.A.to goB. goingC.goneD.being gone（）9. I wish I ______ said that at the party.A.hadB. hadn'tC.haveD.has（）10. Thanks for your help.A.Thanks.B.I'm much obliged.C.Don't mention it.D.You're too kind. 二、短语翻译。
商务英语试题资料.doc
一、FfflintheHanksX20X2, NX )1・Money has evolved from commodity money - which has use value as well as value as a medium of exchange - to non-commodity money - which has little or no use value. Noncommodity money is cheap to produce and use, while commodity money involves a high opporuinity cost because its non-monetary value is sacrificed. Since non-commodity money is so easy to produce, there is always a danger that is will be overproduced.2.Changes in the money supply or its rate of growth influence such economic variables as the unemployment rate, aggregate output, inflation, foregin exchange rate a nd stock market fluctuation ・3・The value of an item is a measure of what a person will sacrifice to obtain it. Value is psychological evaluation on items rather than decided by the cost or time human spent in producing them.4.The M-l aggregate is meant to approximate the transactions balances concept of money. M-l consists of cuirency in circulation, traveler's checks, demand deposits, and certain other checkable deposits, such as automatic transfer service (ATS) accoun匚5.PPI is formerly known as the u all-commodities v wholesale price index・ Actually, it measures average changes in price received by domestic producers for their output. The producer price index is of general interest since it is often a prewsor of price level changes at the retail level.6.Based on the cost of a fixed basket of approximately 400 goods and services, including food, fuel, clothing, education, medical services、housing, and interest rates, CPI can be used to measure inflation or price level、Obviously, some items are much more important elements of consumer spending than others, therefore, different weights must be assigned to each of the goods and services contained in the market basket. In china, CPI does not in elude housing, and the weight assigned to education and medical services is very low.7.The functions of money include: medium of exchange, standard of value, standard of deferred payment, and store of value as well as a macroeconomic control function.8・ The term Quad is know as the richest four region of the world: the USA, the European Union, Japan and Canada,9. MNEs have three distinctive characteristics: eno ITOOUS in size, wide geographical spread and longevity.lO.In the complex economic world , no country can be completely self-sufficient. The distribution of natuial resources is uneven.1 L FOB, CFR and C]F are the three most frequently used terms in the international business contract. About them, there is one thing we should mention, the side (rail) of the ship is always considered as the dividing line to divide whether the goods have been successfully delivered or not by the seller.12.Written negotiations often begin with enquiries made by the buyer, in response to an enquiry, aquotation may be sent by the exporter which should include all the necessary information required by the enquiry. The validity period is indispensable to a firm offer. An offer is considered open until after a stipulated time or until it is accepted or rejected. The offeree may find part of the offer unacceptable and may raise for further discussions on his own proposals which constitute a counter-offer. It is a refusal of the offer which will be in valid and unbinding once a counter-offer is made. The counter offer thus becomes a new offer made by the original offeree to the original offerer, 13.It must be noted that if there is no specific indication whether a credit is revocable or irrevocable, it should be regarded as iiTevocable.14.If the establishing bank is a reliable prime bank, confirmation may not be necessary,15.Most of China s export contracts stipulate for sight credit in payment terms.16.Obviously, a sight credit calls for a sight draft. Usance credit requires a usance draft.17.If the beneficiaiy wishes to get payment before the maturity of the draft he can ask the bank to discount the acceptance, and immediately pay him the net proceeds> i. e. the face value of the draft minus the discount charges.18.If a credit does not specify whether it is transferable, it should be regarded as a non—transferable document according to the credit stipulations. A credit can be transferred only once. But transferring a credit to more than one party at the same time is allowed provided partial shipments are permitted.19.Under the term of CIF, seller pays for the insurance, he is the agent of the buyer on this matter.20.If a credit stipulated that its amount can be renewed or reinstated without specific amendmentto the credit being made, it is then a revolving cied让.21.Major documents required in world trade are: the commercial invoice。
商务英语试题十九
Unit 17 Problems, problemsUse the words in the box to help you like this:VOICE 1: We need some more envelopes. (beep)YOU: I’ll phone the Purchasing department.VOICE 2: I’ll phone the Purchasing department. (repeat)(2) GrammarUnderline the correct future form in italics.A: Hello. David Watkins speaking.B: Oh, I’m trying / I’ll try (1) to reach Ms North.A: She’s in a meeting. Could I help?B: I want to place a large order and I’d like to discuss discount and delivery terms. Could I arrange a meeting with her for next week?A: Of course. I’m checking / I’ll check (2) her diary. When would you like to see her?B: Is next Tuesday at 3 OK?A: She’s going / She’ll go (3) to the new factory that afternoon. How about Wednesday at 10?B: That’s fine. Wednesday at 10.A: Could I have your name please?B: Yes, it’s Jenkins. Sandra Jenkins.A: Fine, I’m sending / I’ll send (4) you a letter to confirm the meeting.B: By the way, could you send me a copy of your catalogue?A: Yes, of course. I’m sending / I’ll send (5) you a copy today.B: I’d also like information about prices.A: OK.I’m enclosing / I’ll enclose (6) a copy of our price list.B: Thanks very much. I look forward to seeing Ms North next week. Goodbye.A: Goodbye.(3) WritingWhat will you do? Write the offer you would make in each of these situations.1 BOSS: I’m going away next week and I need a plane ticket.YOU: I’ll phone the travel agent.2 COLLEAGUE: I’ve got a lot of filing to do.YOU: _______________________________________3 BOSS: I need a table at the restaurant for Thursday night next week.YOU: _______________________________________4 CLIENT: I’d like to make an appointment to discuss my account.YOU: _______________________________________5 FRIEND: I’m not feeling very well, and I can’t get out to go shopping.YOU: ________________________________________6 COLLEAGUE: There isn ’t any coffee left!YOU: ________________________________________17.2 Complaining and apologizing(1) Language in useRead this conversation and complete it with the words in the box.JONES: Sales department. Samanth Jones speaking.LEE: Hello, this is Mike Lee from Meyers. I’m (1) ________ about our order for computer disks. There (2)________ to be a (3) ________. We (4) _______ article number 495 H4 and you (5) ________ article 594 8F.JONES: Jest a moment. Could I have the (6) ________ number?LEE: Let ’s see … It ’s DD303.JONES: Hold the (7) ________ please, I’ll just (8) ________ it … I’m very (9) ________, but we ’ve hadsome (10) ________ in the Dispatch department. Could you return the disks? Of course we ’ll (11) ________ the costs.LEE: Fine, but when can I expect (12) ________ of the correct disks?JONES: I’ll make sure you get them by the end of the week.(2)√) the correct statements.( ) 1 PCPower only ordered disks.( ) 2 Lesley Howard expected to receive the goods in ten days.( ) 3 Lesley ’s order number is DK997.( ) 4 Lesley doesn ’t need the material this week.( ) 5 Samantha promises to try to deliver everything by the end of the week.(3) VocabularySamantha is worried that she will lose PCPower ’s business. Read her letter and complete it with the words in the box.17.3 Finding a solution(1) VocabularyComplete these sentences.1 I’m afraid we have to ________ our order.2 We ________ for the delay.3 When we unpacked the machine, we noticed some ________ to the casing.4 We will ________ any faulty goods free of charge.5 There’s a ________ on orders ---- it will take at least another ten days to dispatch the goods.6 The fax has broken down. We must ________ it.7 There seems to be a ________ in the invoice.8 We will ________ your money if the goods are not satisfactory.(2) ReadingRead this letter from Pacific Machines to Avalon Industries. What has Pacific Machines decide to do about the damaged machine? Tick the correct answer.Refund the money.Replace the machine.Ask the customer to return the machine.Refuse to accept responsibility.None of the above.If you chose “None of the above”, describe what action Bob Olsen suggests.___________________________________________________________________________.(3) WritingYou are Mr Rogers. Use these notes to write a letter in reply to Pacific Machines.Fax sent on 24 July was a mistakeSend technician as soon as possibleIf machine can’t be repaired, we need a replacementReferences17.11 1 VOICE 1: We need some more envelopes. (beep) (pause)VOICE 2: I’ll phone the Purchasing department. (beep) (pause)VOICE 2: I’ll phone the Purchasing department.2 VOICE 1: This invoice is wrong.VOICE 2: I’ll phone the Accounts department.VOICE 2: I’ll phone the Accounts department.3 VOICE 1: The fax machine has broken down.VOICE 2: I’ll call the Service department.VOICE 2: I’ll call the Service department.4 VOICE 1: I need some information about the new product range.VOICE 2: I’ll call the Marketing department.VOICE 2: I’ll call the Marketing department.2 1 I’m trying 2 I’ll check3 She’s going4 I’ll send5 I’ll send6 I’ll enclose3 Suggested answers2 I’ll help you with it.3 I’ll phone the restaurant.4 I’ll check my diary.5 I’ll do your shopping.6 I’ll get some.17.21 1 calling2 seems3 mistake4 ordered5 sent6 order7 line 8 check 9 sorry 10 problems 11 refund 12 delivery2 Tick statements 2 and 5.1 No, they ordered several items.3 No, it’s DK597.4 No, he needs at least some of it as he is running out of stock.JONES: Sales department. Samanda Jones speaking.HOW ARD: Hello, this is Lesley Howard from PCPower. I’m calling about an order we made last month for computer supplies. We wanted to buy disks, printer cartridges, printer paper, some cables andglare shields for monitors. You said you could deliver in ten days ---- it’s now been threeweeks.JONES: I’m really sorry about that. Can I take your order number, please?HOW ARD: Yes, it’s DK597.JONES: DK597. I’m sorry but we’ve had problems with our Dispatch department, and I’m also waiting for a delivery of stock from one of our suppliers.HOW ARD: Well, how soon can you deliver the goods to us? We’re running out of stock! I’ve got to have at least part of my order by the end of the week.JONES: I’ll look into it right away. I’ll send you anything that we have in stock and get the rest to you by the end of the week.HOW ARD: Ok, but I’m nearly out of disks and paper ---- could you get these things to us today? JONES: I’ll try. And I’ll make sure that you have everything by the end of the week. I’m really sorry about this, we always try to give the best service but we’ve had a lot of problems.HOW ARD: Fine. Well, I’ll look forward to receiving my goods this week. Thanks.JONES: Goodbye.3 1 order 2 problems 3 manufactures4 products5 apologize6 customers17.31 1 cancel2 apologize3 damage4 replace5 delay6 repair7 mistake 8 refund2 None of the above. Bob Olsen suggests sending someone to inspect the machine. They will decide what to do after they read the report.3 Suggested answer。
外贸商务英语试题及答案
外贸商务英语试题及答案一、选择题（每题2分，共20分）1. Which of the following is NOT a typical payment term in international trade?A. FOBB. CIFC. DDPD. COD答案：D2. In international trade, what does "EXW" stand for?A. Ex WorksB. Free CarrierC. Cost and FreightD. Delivered Duty Paid答案：A3. What is the most common mode of transportation for international trade?A. AirB. SeaC. RoadD. Rail答案：B4. Which of the following is not a document required for exporting goods?A. Commercial InvoiceB. Packing ListC. Certificate of OriginD. Birth Certificate答案：D5. What is the primary function of a Letter of Credit in international trade?A. To guarantee paymentB. To provide insuranceC. To offer a discountD. To arrange transportation答案：A6. In which currency is the price of oil typically quoted in international markets?A. USDB. EURC. GBPD. JPY答案：A7. What is the meaning of "T/T" in international trade transactions?A. Telex TransferB. Trust TransferC. Trade TransferD. Telegraphic Transfer答案：D8. Which of the following is a type of non-tariff barrier to trade?A. QuotasB. Import dutiesC. SubsidiesD. Embargoes答案：A9. What is the term used to describe the process of adjusting prices to reflect changes in exchange rates?A. Price adjustmentB. Currency fluctuationC. Exchange rate adjustmentD. Price stabilization答案：C10. What does "MOQ" stand for in the context of international trade?A. Minimum Order QuantityB. Maximum Order QuantityC. Market Order QuantityD. Merchandise Order Quantity答案：A二、填空题（每题2分，共20分）1. The ________ is the document that proves the ownership of goods in international trade.答案：Bill of Lading2. When goods are sold on a ________ basis, the seller bears all costs and risks until the goods are delivered to the buyer.答案：DDP3. A ________ is a formal request from a buyer to a sellerfor a specific product or service.答案：Purchase Order4. The ________ is a document that provides details about the goods being exported, including their description, quantity, and price.答案：Commercial Invoice5. In international trade, a ________ is a document that certifies the origin of the goods.答案：Certificate of Origin6. The ________ is a document that lists the types and quantities of goods being shipped, often used for customs clearance.答案：Packing List7. A ________ is a type of insurance that covers the risk of loss or damage to goods during transportation.答案：Marine Insurance8. The ________ is a document that shows the terms and conditions agreed upon by the buyer and seller for the saleof goods.答案：Sales Contract9. In international trade, a ________ is a document thatlists the goods being transported, their weight, and other relevant details.答案：Manifest10. The ________ is a document that provides proof of the quality, quantity, and condition of the goods at the time of shipment.答案：Inspection Certificate三、简答题（每题10分，共40分）1. Explain the difference between FOB and CIF terms in international trade.答案：FOB (Free On Board) means the seller's responsibility ends once the goods are loaded onto the ship, while CIF (Cost, Insurance and Freight) includes the seller's responsibilityfor the cost of the goods, insurance, and freight until they reach the destination port.2. What are the advantages and disadvantages of using aLetter of Credit in international trade?答案：Advantages include security of payment for the seller and assurance of goods for the buyer. Disadvantages include higher bank fees and potential delays in payment due todocumentation issues.3. Describe the process of negotiating a contract in international trade.答案：The process includes initial contact, exchange of information, negotiation of terms, drafting the contract, legal review, and final signing by both parties.4. What are the main factors that influence the choice of transportation mode in international trade?答案：Factors include cost, speed, reliability, cargo type, distance, and infrastructure availability.四、案例分析题（每题20分，共20分）A company has received an order for 1000 units of a product, with the following terms: EXW, payment by T/T, and delivery within 30 days. The company needs。
2019年bec商务英语试题及答案
2019年bec商务英语试题及答案2019年BEC商务英语试题及答案一、听力部分1. What is the main topic of the meeting?A. Project managementB. Marketing strategyC. Financial reportD. Staff trainingAnswer: B2. Who will be responsible for the new product launch?A. The marketing teamB. The sales departmentC. The R&D departmentD. The customer service teamAnswer: A二、阅读部分3. According to the article, what is the most significant challenge for small businesses?A. High competitionB. Limited resourcesC. Economic fluctuationsD. Regulatory complianceAnswer: D4. What does the author suggest as a solution to thechallenge mentioned in question 3?A. Collaboration with larger companiesB. Seeking external fundingC. Implementing cost-cutting measuresD. Lobbying for policy changesAnswer: A三、写作部分5. Write a memo to your colleagues about the upcoming company retreat. Include the date, location, and agenda for the retreat.[Your response here]四、口语部分6. Describe a situation where you had to negotiate a contract with a difficult client. What strategies did you use to reach an agreement?[Your response here]7. Discuss the importance of effective communication in a multicultural work environment. Provide examples of how cultural differences can affect communication and suggest ways to overcome these challenges.[Your response here]五、案例分析部分8. Analyze the following business scenario: A company is considering expanding into a new market. What factors should they consider before making the decision?[Your response here]9. What are the potential risks and benefits associated with the expansion mentioned in question 8?[Your response here]六、综合应用部分10. You are the project manager for a new product development. List the key steps you would take to ensure the project's success.[Your response here]11. Explain how you would handle a situation where a team member is underperforming and affecting the project's progress.[Your response here]。
商务英语试卷及参考答案
商务英语试卷及参考答案商务英语试卷一、选择题1、In business negotiations, which of the following is the most effective opening gambit? A. Aggressive posturing B. Passive concession C. Tactical maneuvering D. Bold assertion2、Which of the following is NOT an example of business etiquette?A. Dressing professionallyB. Handling emails appropriatelyC. Maintaining a positive attitude during meetingsD. Cursing in front of clients3、Which of the following best defines the concept of "soft skills" in business? A. Technical abilities related to a specific job B. Abilities to handle interpersonal relationships effectively C. Abilities to perform complex analytical tasks D. Abilities to manage and lead teams4、In a meeting, a colleague starts a tirade about a supplier who has disappointed them. The best way to handle this situation is to: A. Interrupt and redirect the conversation B. Agree with the colleague and pile on the criticism C. Listen patiently andevaluate the supplier's performance yourself D. Remain silent and avoid getting involved5、Which of the following best represents the concept of "win-win" in business? A. A situation where one party benefits more than the other B. A situation where both parties benefit equally C. A situation where neither party benefits D. A situation where both parties benefit as a result of conflict二、简答题6、Please explain the concept of "bartering" and provide a real-life example.61、How can businesses use social media effectively to promote their products or services?611、Describe a challenging business situation you have faced and how you overcame it.6111、What are the primary goals of a business letter? Provide an example of a well-written business letter.61111、What are some common mistakes made in business emails and how can they be avoided?参考答案一、选择题1、正确答案是C. Tactical maneuvering。
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Unit 17 Problems, problems17.1Dealing with problems(1)\ Listening and speakingListen to someone talking about office problems. Offer to help by phoning the correct department. Use the words in the box to help you like this:VOICE 1: We need some more envelopes, (beep)YOU: m phone the Purchasing departmentVOICE 2: m phone the Purchasing department* (repeat)Accounts Service Purchasing Marketing(2)GrammarUnderline the correct future form in italics.A: Hello. David Watkins speaking.B: Oh, rm trying /Tll try (1) to reach Ms North.A: She's in a meeting. Could I help?B: I want to place a large order and I'd like to discuss discount and delivery terms. Could I arrange a meeting with her for next week?A: Of course. Vm checking / Til check (2) her diary. When would you like to see her?B: Is next Tuesday at 3 OK?A: She's going /She'll go (3) to the new factory that afternoon. How about Wednesday at 10?B: That's fine. Wednesday at 10.A: Could I have your name please?B: Yes, it's Jenkins. Sandra Jenkins.A: Fine, I'm sending /Til send (4) you a letter to confirm the meeting.B: By the way, could you send me a copy of your catalogue?A: Yes, of course. I'm sending /Til send (5) you a copy today.B: I'd also like information about prices.A: OK. I'm enclosing /Tll enclose (6) a copy of our price list.B: Thanks very much. 1 look forward to seeing Ms North next week. Goodbye.A: Goodbye.(3)WritingWhat will you do? Write the offer you would make in each of these situations.1BOSS: I'm going away next week and I need a plane ticket.YOU: I'll【)h(me the travel age/iL2COLLEAGUE: I've got a lot of filing to do.YOU: ______________________________________3BOSS: I need a table at the restaurant for Thursday night next week.YOU: ______________________________________4CLIENT: rd like to make an appointment to discuss my account.YOU: ______________________________________5FRIEND: I'm not feeling very well, and I can't get out to go shopping.YOU:6COLLEAGUE: There isn't any coffee left!YOU: _______________________________________Read this conversation and complete it with the words in the box.JONES: Sales department. Samanth Jones speaking.LEE: Hello, this is Mike Lee from Meyers. Tm (1)about our order for computer disks. There (2) to be a (3).We (4)article number 495 H4 and you (5) article 594 8F.JONES: Jest a moment. Could I have the (6)number?LEE: Let's see ... It's DD3O3.JONES: Hold the (7)please, TH just (8)it ... Tm very (9), but we've had some (10)in the Dispatch department. Could you return the disks? Of course we'll (11) the costs.LEE: Fine, but when can I expect (12)of the correct disks?JONES: ril make sure you get them by the end of the week.⑵I ListeningListen to Samantha Jones dealing with another complaint and tick ( V) the correct statements.()1 PCPower only ordered disks.()2 Lesley Howard expected to receive the goods in ten days.()3 Lesley's order number is DK997.()4 Lesley doesn't need the material this week.()5 Samantha promises to try to deliver everything by the end of the week.⑶ VocabularySamantha is worried that she will lose PCPowerbusiness* Read her letter and complete it with the words in the box.Computer supplies Pty apologize customers manufacturers order problems products22 Park StreetAbbotsford 3067VictoriaTel:+61 3 9429 1713Fax: +61 3 9429 1714Complete these sentences.1I'm afraid we have to our order.2We for the delay.3When we unpacked the machine, we noticed some to the casing.4We will any faulty goods free of charge.5There's a on orders -・・・ it will take at least another ten days to dispatch the goods.6The fax has broken down. We must it.7There seems to be a in the invoice.8We will your money if the goods are not satisfactory.(2)ReadingRead this letter from Pacific Machines to Avalon Industries. What has Pacific Machines decide to do about the damaged machine? Tick the correct answerRefund the money.Replace the machine.Ask the customer to return the machine.Refuse to accept responsibility.None of the above.If you chose "None of the above”, describe what action Bob Olsen suggests.(3)WritingYou are Mr Rogers. Use these notes to write a letter in reply to Pacific Machines. Fax sent on 24 July was a mistakeSend technician as soon as possibleIf machine cant be repaired, we need a replacementReferences17.111 VOICE 1: We need some more envelopes, (beep) (pause)VOICE 2: ril phone the Purchasing department, (beep) (pause)VOICE 2: ril phone the Purchasing department.2VOICE 1: This invoice is wrong.VOICE 2: PH phone the Accounts department.VOICE 2: ril phone the Accounts department.3VOICE 1: The fax machine has broken down.VOICE 2: ril call the Service department.VOICE 2: ril call the Service department.4VOICE 1: I need some information about the new product range.VOICE 2: ril call the Marketing department.VOICE 2: ril call the Marketing department.21 Tm trying 2 Til check 3 She's going 4 Til send 5 Til send 6 Til enclose3Suggested answers2Til help you with it.3Til phone the restaurant.4ril check my diary.5ril do your shopping.6ril get some.17.211 calling 2 seems 3 mistake 4 ordered 5 sent 6 order7line 8 check 9 sorry 10 problems 11 refund 12 delivery2Tick statements 2 and 5.1No, they ordered several items.3No, ifs DK597.4No, he needs at least some of it as he is running out of stock.JONES: Sales department. Samanda Jones speaking.HOWARD: Hello, this is Lesley Howard from PCPower. I'm calling about an order we made last month for computer supplies. We wanted to buy disks, printer cartridges, printer paper, some cables andglare shields for monitors. You said you could deliver in ten days —— it's now been threeweeks.JONES: I'm really sorry about that. Can I take your order number, please?HOWARD: Yes, it's DK597.JONES: DK597. I'm sorry but we've had problems with our Dispatch department, and Fm also waiting for a delivery of stock from one of our suppliers.HOWARD: Well, how soon can you deliver the goods to us? We're running out of stock! I've got to have at least part of my order by the end of the week.JONES: ril look into it right away. I'll send you anything that we have in stock and get the rest to you by the end of the week.HOWARD: Ok, but I'm nearly out of disks and paper ——could you get these things to us today? JONES: ril try. And I'll make sure that you have everything by the end of the week. I'm really sorry about this, we always try to give the best service but we've had a lot of problems.HOWARD: Fine. Well, I'll look forward to receiving my goods this week. Thanks.JONES: Goodbye.31 order 2 problems 3 manufactures 4 products 5 apologize 6 customers17311 cancel 2 apologize 3 damage 4 replace 5 delay 6 repair7mistake 8 refund2None of the above. Bob Olsen suggests sending someone to inspect the machine. They will decide whatto do after they read the report. 3Suggested answer。