电子商务营销外文翻译文献
电子商务外文翻译文献
The Strategic Challenges of E-commerceIntroduction11th Century Europe saw the emergence of credit-based banking systemsand f i n ancial instruments such as bills of exchange. These concepts remain withus, in t heir modified form, to this day (Chown, 1994). They underpin all modernforms of commerce. The arrival of information technology (computers and telecommunications) has raised the prospect of radical change to this traditionalmodel.The rise of the Internet (electronic commerce), since the advent of the World Wide Web, has provided an easy to use communication channel for businesses tocontact current and potential customers. The emergence of the Internet as a general communication channel has also given rise to the possibility of widespread electronic commerce. Even though there is still much debate relating to electronic payment for commercial activities, this is clearly an area of growth.It is difficult to say how large the Internet is. Hoffman & Novak (1996) quotea number of surveys (O'Reilly, FIND/SVP , Times Mirror and CommerceNet) which suggest that there are at least 10 million Internet users in the United States alone.The number of computers (hosts) connected to the Internet topped 9.47 million (Network Wizards, 1996) as of January 1996. Note that a single host supportsanywhere from a single user to, in some cases, thousands of users.As of March 21, 1996, 24,347 firms were listed in Open Market's (1996) directory of "Commercial Services on the Net," and there were 54,800 entries inthe "Companies" directory of the Y ah o Guide to WWW (Y ah o , 1996), with thetotal number of Web sites doubling approximately every two months. Jim Clarke, the chairman of Netscape, estimated the Internet has 40 million users in 1995with growth at 8% per month (Clarke, 1995).The Internet is only one aspect of technology. Businesses require information and supporting systems (processes) to handle the data - over time these systems have become computerised (IT). Modern information technology can both support the processes and help capture useful information for the enterprise. These technologies include:anizational support systems, such as workflow and groupware - making businesses more efficient.2.Customer contact databases - helping capture information about customers and facilitate new methods of marketing.3.Electronic payment systems for g o ds and services - these are emerging, although the majority of payments are still based on relatively expensivetraditional cheque clearance.Collectively and individually, these areas will contribute to major changes inthe way a company conducts its business. Enix have coined the term Workware to describe the combination of these technologies.Figure 1 - The emergence of Electronic Commerce will be underpinned by three key c omponentsHowever, there is still widespread misunderstanding on the value of organisational support technology. A recent survey of 437 large enterprises by research company Xephon (1996) indicated that an astonishing proportion (44%) had no immediate intention of introducing modern information handling systems (Groupware was defined by Xephon as Lotus Notes, Microsoft Exchange and Novell GroupWise). Of these, 65% said they were unsure what these technologies could deliver. From these statistics, it is clear many organisations are still sceptical about the benefits of technology.The efficient collection, utilisation, handling, storage and dissemination of information is a vital component of corporate success in the modern business world. However, the gathering and use of information must take into account issues of privacy and security. A recent feature in the Financial Times (1996) notedthat " … in order to thrive in the 1990s, financial services organisations are as much in the business of managing and manipulating information as managing and making money." Furthermore, the interest shown in topics such as TQM andBPR has demonstrated the importance of processes as a fundamental building block.Inevitably a few savvy organizations in each sector will utilise all three components tochange their market or develop new markets. Those who do notadapt quickly to the new ways of working are likely to be disadvantaged as their strategies become redundant. All businesses should investigate the implicationsof these technologies for them and the markets within which they operate.MarketingChampy, Buday and Nohria (1996) argue that the rise of electronic commerce and the changing consumer processes brought about through electronic communities are likely to lead to a new wave of reengineering, mergers and acquisitions. Moreover, organizations may expand into new business areas, takingon roles unforeseen prior to the rise of the Web. For example: a magazinepublisher, Cond Naste, has moved into the travel business; Bill Gates is now an electronic real estate agent; and a recruitment advertising agency, Bernard Hodes, has now become an electronic recruitment company.The emergence of electronic commerce will significantly impact what we currently call‘m arke ting’.Cle arly,the appearance o f electronic communities (Armstrong and Hagel, 1996) implies that marketing professionals must expand their horizons as the advent of this technology will threaten existing channels of business. Those involved in marketing need to understand the full range o f products and services required b y the electronic community. They must learn totake advantage of the technology that allows customers to move seamlessly from information gathering to completion of a transaction, interacting with the various providers of products and services as necessary. A number of interesting questions are implied:1.What kind of information is available for collection? Is it appropriate to gather this information and for what should it be used?2.Are information systems equipped to capture customer information and transactions, making it available for later analysis?3.When dealing with electronic communities, do marketing profe s ionals comprehend the differences? One needs to engage t he customer as part of thetransaction rather than blindly mailing targets.This idea of community has been at the heart of the Internet since its origins as a defence and academic computer network although most communities arestill not particularly oriented toward commerce. However, the World Wide Webhas changed and broadened the nature of the Internet and the way in which commercial transactions are conducted. The CEO of Kodak is alleged to haverem arked that he co uld n’t tell if the Kod ak Web site was a m one y ma ker.But heknew it was important because it was the most personal way of selling since doorto d oo r sale sm e n,o n ly no w the custo m e rs we re kno ckin g o n Ko d ak’s d o o r.Armstrong and Hagel propose four types of non-exclusive electronic communities, those: interested in transactions; sharing common interests; indulging in fantasy games; and with a shared life experience. The busine s opportunity is for those who support and interact with these communities, building customer loyalty on an ongoing basis. By satisfying the requirements ofrelational marketing and transactions, companies may gain important insightsinto their customers’ nature and needs. For example, a baby products company could entice customers to order items from an associated on-line catalogue by providing bulletin boards for new parents.The desire to establish long-term customer relationships with increasingly sophisticated demands has led companies to seek new ways of acquiring,managing and utilising customer information (Peters and Fletcher, 1995).Furthermore, advances in information technology have fundamentally alteredthe channels through which companies and customers maintain their relationships. The capacity to obtain and apply customer information within processes has become a key strategic issue. This often places the company in the position of requiring sensitive personal information from customers.Gummesson (1987, 1994, 1995) views marketing as a set of relationships, networks and interactions and lists 30Rs (relationships) in contrast to McCarthy’s(1981) 4Ps (Product, Price, Place & Promotion). Gummesson highlights the fact that the electronic relationship is not discussed in the marketing literature even though it is practised widely by many businesses. Helinks relationship marketing to the imaginary (similar to a virtual or network) organisation. He argues that by increasingly applying IT, more relationships are established. They create a new type of bond to customers and between employees.The electronic relationship extends beyond the bounds of the organisationinto the market as seen in the example of airline, hotel and car rental reservation systems. Thecommunities established have a re-enforcing effect. These insightsforce us to re-examine traditional theories of economics, systems, organisations, marketing, competition and transaction cost analysis. As the boundaries betweenfirms and markets dissolve, a characteristic of relationship marketing and network organisations, a new image of interaction and business is needed.The importance of information exchange in relationship marketing (particularly using an electronic channel) requires a clear understanding and recognition of the potential problems. Privacy is also an issue - what is private changes from one person to another as well as between different cultures. Those who use the Internet are likely to be better educated and less willing to give information, unless they trust the recipient. Companies need to realise that the only reason they hold information on a customer is because they have a relationship with that customer - something which is not transferable. Those using electronic channels to reach customers are likely to target better educatedand more affluent customers. They need, therefore, to ensure that their customer information systems are appropriate.An understanding of the trust building process is also required. Firms need tomake a feature of their trustworthiness (a unique selling point!). Trust is best developed through processes. Processes tend to be customer facing - within each customer interaction trust is built-up or eroded. Companies must be absolutely clear about the value and intended use of information. Collecting information because it is technically possible (and one day might be useful) is likely to weakentrust development.Hoffman and Novak (1996) assert that the Web heralds an evolution in marketing concepts. In order for marketing efforts to succeed in this new medium, a new business paradigm is required in which the marketing function is reconstructed to facilitate electronic commerce in the emerging electronic society underlying the Web.The "many or any" communication model of the Web (in fact many instancesof many-to-one) turns traditional principles of mass media advertising inside out (a one-to-many model) (Hoffman and Novak, 1994). The application of advertising approaches which assume a passive, captive consumer are redundant on the W eb.Surprisingly, as it is currently evolving, there is little activity aimed at including the consumer in the development of emerging media (Dennis & Pease, 1994). In order to adopt a market orientation, firms must understand their customers and engage in consumer research. Potential customers are most effectively engaged through new conversational marketing approaches.Anecdotal evidence suggests there are two types of customers -‘convenienc e shoppers’and‘explorers’(those str-e s e m tart consum ers whoare happy to surf the Web looking for the best deal or most appropriate product combination). Furthermore, the sheer size of the Web (trillions of documents and growing exponentially) means finding relevant information is becoming moreand more difficult - despite the best efforts of search engines such as Yahoo. Our research suggests that the large proportion of Web users would rather rely on an intermediary (community operator) to sift and select information on their behalf.Web sites not endorsed will require knowledge of the address (URL) and are unlikely to be accessed when similar information, products or services are readily available inside the community.Contributing to the rise of intermediaries are associated issues of privacy,trust andsecurity (Schell, 1996). Whilst there is much discussion on theissues ofInternet privacy and security, in the context of normal business activities, many millions of people trust others with their personal financial information. Examples include ordering over the telephone, passing a credit card to an unknown waiter, even signing direct debit mandates. If an error occurs in these types of transactions we trust the service provider to correct the error. So why is it that weexpect the Internet to support a level of trust and security which we do not observe in everyday life?There is no reason why similar trust relationships cannot be established in electronically mediated discussions. If anything, it becomes easier for an individual (or group of individuals) to seek retribution on those that break therules within an electronic c ommunity. Evidence of this can be found in the tendency to attack those that try to advertise on academic discussion groups(mail bombs) and community policing against pornographers in the Netherlands.Marketeers must reconstruct their advertising models for the interactive, consumer controlled medium. The traditional customer loyalty ladder (Suspect, Prospect, Customer, Client, Partner, Advocate) is still applicable, but now operatesin a different fashion. The first three stages are often instantaneous in electronic commerce. The transition from customer to advocate relies on loyalty earned through trust. The instantaneous nature of the Internet makes this more difficult.Communicating Across The Value ChainIt should be recognized that processes are not confined within one organization - they cross the value chain as demonstrated by the following example. Steinfield, et al (1995) describe a large, multinational, electrical appliance and consumer electronics manufacturer that used France Te le com’s Telnet system to support EDI-like c onnections to approximately 10,000 separateretailers and independent service engineers throughout France (accessed through Minitel terminals). The ubiquitous Telnet service and the commercial applications which emergedto exploit it, provide insights into the developmentof commerce on a world-wide Internet.The after-sales service subsidiary of this manufacturer provided replacement parts and training to its widely dispersed customer base. The Telnet system permitted electronic transactions, even with the smallest trading partners. Through the use of on-line ordering, coupled with courier service for rapiddelivery, the firm was able to eliminate regional parts warehouses and reduce the average repair time from two weeks to two days. In the past, service engineers waited until they had a sufficient need for parts before driving to a regional warehouse. Once the system was implemented, they used the Telnet based "just-in-time" stocking practice for replacement parts.Moving to a centralised warehouse reduced the need for replicated inventories and extra personnel around the country, creating substantial savings. Moreover, service engineers were further bound-in following the introductionofa revenue producing, expert system-based, training application. Technicians connected to the expert system which asked a series of questions designed to diagnose the fault and indicate the repairs needed.。
电子商务中英文文献.doc
电子商务中英献电子商务中英献（一)［１]梁静着.销售互动中的说服效果给予消费者说服应对的视角[Ｍ]．杭州浙江大学，2012：37—38．[2］银成钺，杨雪,王影．基于关键事件技术的服务业顾客问互动行为研究［Ｊ]。
预测20１0:15—20.［3]蒋婷，胡正．服务接触中游客间互动行为研究－—基于关键事件技术的方法［J］.学刊.［３7］张岳.信任与感知风险对客户络购物意愿的影响研究［Ｊ].商业经济,2012(３92），2：150—8６—91。
［4]黄莹，朱建荣。
络口碑质量对服装消费者购买意愿影响的实证研究［J］.现代商业,2013：22－２4。
［5]綦晓燕。
络购物感知风险的研究综述［J］．科技创业月刊，20１0（11),1４４—1４６。
[6]冯建英,穆维松，傅泽田.消费者的购买意愿研究综述［J］．现代管理科学,２０06（11）７-9.［7］李宛颖．在线销售考虑因素之研究[D]。
高雄中山大学,1999:37-38。
[8]井森，周颖，王方华.上购物感知风险的实证研究[J］。
系统管理学报，２０06，２(１6）164—169.［9]孙瑾着。
消费者服务购买决策过程的影响机制研究［Ｍ］。
科学，2010：47-5０。
［10]吴佩勋。
感知质量和感知风险对自有品牌购买意愿的影响[Ｊ］.流通经济，２01３(２)８3-8９．［11］TanS.Ｊ.SｔｒaｔeｇｉｅsfoｒreｄuｃｉnｇcoｎｓumerｓriｓkｅｒsｉontｅｒnｅtShopping［J］.ＪoｕrnalofCｏnsuｍerMａrｋｅting，１９9９（16）-１８0．[1２]李小梅,李定家.络购物之降低风险策略研究[J］．第一届站经营学术暨实务研讨会集，2000：１3２—136．[１3］ＬiｂaｉB。
,ＢolｔｏnＲ.，BgｅlM。
S.,etａl。
Customｅr－to—cｕstoｍeｒinｔeｒａctions:Broadｅnｇthescopeofwｏrdofuthreｓearch［Ｊ］.JournａlofServｉceＲesearcｈ。
外文翻译电子商务的营销策略
外文文献与翻译文献原文A new marketing strategy for E-commerceExploring the ideas of product, place, price and promotion, and applying them to e-commerce problems is the main focal point of this article part in the success of e-commerce. There fore, concentrating on these concepts will prove to be of the utmost importance as an e-commerce provider.ProductOne of the main issues of concern is the in tangibility of purchasing online. The intangibility is caused by not being able to focus on tangible aspects when purchasing online. The customer can’t actually touch of feel a product, which increases the risk of the purchase. The key to reducing intangibility is creating tangible cues that the customer recognizes. Creating a positive brand image will reduce the risk. For example, buying a product that has a quality image will reduce the risk for customers. Companies need to focus on creating a positive and reliable brand name.Stressing the actual or perceived benefits received from the product can also reduce intangibility. Relaying to the customer that they will be very satisfied with the benefits of the product is important. For example, if a company sales golf clubs online, they want to stress concept that they will hit the ball farther and straighter, which will allow the person to increase their enjoyment when playing golf. Also, focusing on the actual components of the product is important. Explaining the benefits of the clubs grip and shaft in the product will also redirect the attention away from the intangible aspects.Focusing on advantages of buying on line is also important for companies to achieve increased sales. On the web site it is important to convey the convenience of buying your product online. Conveying the message that your product is conveniently accessible, lets the customer understand that they don’t need to stand in lines or deal with other customers. Long lines and other customers can keep customers from buying or decrease the amount they are willing to purchase. Explaining the convenience of buying on line is a good way to reduce the problem of intangibility. There are some instances where the convenience of online buying can be diminished. When the customer finally decides to purchase a good it’s important for this transaction to be quick and concise. The quicker this action can be done accurately the better. If it takes a long time for this action, customers may defect and buy the product through a local retail outlet companies need to be aware of this and implement the proper technology to assure that this barrier is minimized.PlaceSome of the distribution problems are uncontrollable at this point in the life cycle of the Internet, in some instances the problem of delivering the product to the customers isn’t the fault of the online company. Nearly every online company does choose to outsource the delivery function, which at this point is the most efficient. Online companies are having a difficult time satisfying their customers, because of something that isn’t their fault. The company that they select to ship their product isn’t handling the demand. For high volume companies this can be easier to solve.There is a definite need for companies to manage the relationship with the shipping companies. The bigger the company the more power it posses in the supply chain. The have the ability to hurt the shipping company by choosing to change shippers. Even though there are few shipping companies, the online company can claim they will switch, if their quality of service doesn’t increase. By threatening a switch, it will hopefully create better service for a large company.One of the biggest problems with online buying is the lack of automated inventory and warehousing systems. The lack of automation really hinders in the efficiency and speed of meeting the customer needs. For small companies, it is a good idea to outsource the warehouse and distribution functions, because they aren’t efficient enough to meet customers’ needs. Outsourcing will reduce the actual profit, because it is expensive. Over time it will prove to be beneficial, because it will help in building loyalty. The most important thing to understand is choosing the correct outsourcer. Companies want to pick an outsourcer that isn’t overbooked with clients so they can efficiently handle demand requirements.Large online companies really need to consider automating the inventory and warehousing functions. This may be the best way to stay competitive in the future. The use of logistics consultants is a good strategy to assist in choosing an automated system that matches company needs.PricePrice is very important when dealing with e-commerce problems. Price can be a key issue when trying to increase demand or when decreasing demand. Price is definitely a weapon of choice by many companies. The two typical pricing methods are skimming and penetration. Skimming pricing is charging a high price when the product is relatively new, in hope of making more profit. Penetration pricing is deployed to capture a large market share. The theory is based on creating a large market share, by being lower than competitors.To increase demand, e-commerce companies need to focus on penetrating the market. This will work best for products that are in the introduction and growth stage. If the product is near the maturity stage, lowering the price won’t increase profits very much. For relatively new products, offering the product below competitors will increase demand.Pricing of a product an reduce demand without reducing profit. If an online company is doing very well, but isn’t able to keep up with the current demand, it may be smart to actually raise the price of the product. This will do two things; it will keep profits at the same level, but allows the logistics department to handle the orders more efficiently. If companies can’t keep up with demand, it will reduce the satisfaction of the customer, which will reduce the loyalty of the customer. A solution to keep customers happy is by reducing the demand through increasing the price, which will lower the number of purchases. Reducing the purchases will allow the company to match demand; in return it will be easier to keep current customers. It is believed that keeping current customers is five times cheaper than finding new ones. When raising the price, it must be by a marginal amount, enough not to cause switching of loyal customers. Doing this will allow a company to keep the same profit and managedemand more efficient. This solution may want to be done until the company can acquire an automated system.Price bundling is packaging products together for one price. Using this tactic can be beneficial when doing business online. This can increase sales for a company, because customers feel they are getting more value for their money. Increasing the value will reduce the risk for customers. Reducing the price by say 10%, it can allow a company to increase sales. Sometimes this an be done with a product that is trying to be liquidated. This is a chance for the company to accomplish two things: increase sales and reduce unwanted inventory.PromotionPromotion is an important part when selling the product; it is a necessary function for e-commerce companies. This is one of the key facets in acquiring customers is important, but more attention and money needs to be spent on the place factors, such as warehousing and distribution functions. Some of the budget promotion money should be spent on developing better relations with distribution functions. Some of the budget promotion money should be spent on developing better relations with distributors. Creating a strong bond with the delivery carriers will enhance the value of the company. This can be done through personal dealings with vendors. Doing such things as taking their representatives to events or to dinner can build a loyal relationship. These activities are inexpensive means that can really give an advantage to an e-commerce company.Some troubles for e-commerce companies are the inability of customers to find the web page. If they can’t find the web page, it creates a barrier in achieving increased sales. The current technology of search engines, such as Yahoo and Excite, are very broad in nature. When looking for a specific company it will bring up a vast variety of topics. It takes a while to narrow down the possible entries to find the intended company. Reducing the time spent looking for a web site can increase the satisfaction of the customers. If they must spend twenty minutes looking for a particular site, they may stop before they find it. A company can use promotion to combat these problems. The best way to combat the problem is using promotions that give the web site address. If the product is high involvement, using advertising that is in magazines and newspapers should be efficient. For high involvement goods, people actively search for possible solutions to their problem. If the product is low involvement, people will not be actively searching for the product, so pro motional activities must be intense. This can be accomplished by getting a large number of advertisements into television and radio vehicles.Another possible promotional vehicle is using hyperlinks. Hyperlinks allow a direct passage from another web site. This makes it very easy to find a particular web site. Hyperlinks are usually most efficient when implemented on a web site of similar material. In addition, there is no need to alienate customers or promotional tactics. False or unethical marketing as become an issue in recent years, it isn’t uncommon to find many of these web sites. This can be just puffery or it can be full blown bait-and-switch tactics.Buy has built a reputation in participating in false advertising on their web site.This is definitely something e-commerce companies need to get away from. With growing popularity of e-commerce, the more this is done the more it will create havoc in the future. With increase volume in online buying, there will be more restrictions and patrolling of false and unethical promotions. With increase in online buyers, it will increase the importance of word-of-mouth communications, which can cause problems. Doing this type of promotion will decrease the confidence and loyalty of customers, which will reduce sales in the future. A company’s profit is directly related to customers, which will reduce sales in the future. A company’s profit is directly related to customer loyalty, and these types of promotions will decrease loyalty. The question is clear, do they want to make a profit in the short run or be able to make a profit in the long run?注：摘自《电子商务英语》二、中文翻译电子商务的营销策略探求产品、渠道、价格和促销等基本营销概念及其在电子商务方面的应用是此书的焦点所在。
电子商务英文参考文献
The Development of E-commerceA perfect marketMay 13th 2004From The Economist print edition E-commerce is coming of age, says Paul Markillie, but not in the way predicted in the bubble yearsWhen the technology bubble burst in 2000, the crazy valuations for online companies vanished with it, and many businesses folded、The survivors plugged on as best they could, encouraged by the growing number of internet users、Now valuations are rising again and some of the dotcoms are making real profits, but the business world has become much more cautious about the internet’s potential、The funny thing is that the wild predictions made at the height of the boom—namely, that vast chunks of the world economy would move into cyberspace—are, in one way or another, coming true、The raw numbers tell only part of the story、According to America’s Department of Commerce, online retail sales in the world’s biggest market last year rose by 26%, to $55 billion、That sounds a lot of money, but it amounts to only 1、6% of total retail sales、The vast majority of people still buy most things in the good old “bricks-and-mortar” world、But the commerce department’s figures deal with only part of the retail industry、For instance, they exclude online travel services, one of the most successful and fastest-growing sectors of e-commerce、InterActiveCorp (IAC), the owner of expedia、com and hotels、com, alone sold $10 billion-worth of travel last year—and it has plenty of competition, not least from airlines, hotels and car-rental companies, all of which increasingly sell online、Nor do the figures take in things like financial services, ticket-sales agencies, pornography (a $2 billion business in America last year, according to Adult Video News, a trade magazine), online dating and a host of other activities, from tracing ancestors to gambling (worth perhaps $6 billion worldwide)、They also leave out purchases in grey markets, such as the online pharmacies that are thought to be responsible for a good proportion of the $700m that Americans spent last year on buying cut-price prescription drugs from across the border in Canada、And there is more、The commerce department’s figures include the fees earned by internetauction sites, but not the value of goods that are sold: an astonishing $24 billion-worth of trade was done last year on eBay, the biggest online auctioneer、Nor, by definition, do they include the billions of dollars-worth of goods bought and sold by businesses connecting to each other over the internet、Some of these B2B services are proprietary; for example, Wal-Mart tells its suppliers that they must use its own system if they want to be part of its annual turnover of $250 billion、So e-commerce is already very big, and it is going to get much bigger、But the actual value of transactions currently concluded online is dwarfed by the extraordinary influence the internet is exerting over purchases carried out in the offline world、That influence is becoming an integral part of e-commerce、To start with, the internet is profoundly changing consumer behaviour、One in five customers walking into a Sears department store in America to buy an electrical appliance will have researched their purchase online—and most will know down to a dime what they intend to pay、More surprisingly, three out of four Americans start shopping for new cars online, even though most end up buying them from traditional dealers、The difference is that these customers come to the showroom armed with information about the car and the best available deals、Sometimes they even have computer print-outs identifying the particular vehicle from the dealer’s stock that they want to buy、Half of the 60m consumers in Europe who have an internet connection bought products offline after having investigated prices and details online, according to a study by Forrester, a research consultancy (see chart 1)、Different countries have different habits、In Italy and Spain, for instance, people are twice as likely to buy offline as online after researching on the internet、But in Britain and Germany, the two most developed internet markets, the numbers are evenly split、Forrester says that people begin to shop online for simple, predictable products, such as DVDs, and then graduate to more complex items、Used-car sales are now one of the biggest online growth areas in America、People seem to enjoy shopping on the internet, if high customer-satisfaction scores are any guide、Websites are doing ever more and cleverer things to serve and entertain their customers, and seem set to take a muc h bigger share of people’s overall spending in the future、This has enormous implications for business、 A company that neglects its website may becommitting commercial suicide、A website is increasingly becoming the gateway to a company’s brand, products and services—even if the firm does not sell online、A useless website suggests a useless company, and a rival is only a mouse-click away、But even the coolest website will be lost in cyberspace if people cannot find it, so companies have to ensure that they appear high up in internet search results、For many users, a search site is now their point of entry to the internet、The best-known search engine has already entered the lexicon: people say they have “Googled” a company, a product or their plumber、The search business has also developed one of the most effective forms of advertising on the internet、And it is already the best way to reach some consumers: teenagers and young men spend more time online than watching television、All this means that search is turning into the internet’s next big battleground as Google defends itself against challenges from Yahoo! and Microsoft、The other way to get noticed online is to offer goods and services through one of the big sites that already get a lot of traffic、Ebay, Yahoo! and Amazon are becoming huge trading platforms for other companies、But to take part, a company’s products have to stand up to intense price competition、People check online prices, compare them with those in their local high street and may well take a peek at what customers in other countries are paying、Even if websites are prevented from shipping their goods abroad, there are plenty of web-based entrepreneurs ready to oblige、What is going on here is arbitrage between different sales channels, says Mohanbir Sawhney, professor of technology at the Kellogg School of Management in Chicago、For instance, someone might use the internet to research digital cameras, but visit a photographic shop for a hands-on demonstration、“I’ll think about it,” they will tell the sales assistant、Back home, they will use a search engine to find the lowest price and buy online、In this way, consumers are “deconstructing the purchasing process”, says Professor Sawhney、They are unbundling product information from the transaction itself、It is not only price transparency that makes internet consumers so powerful; it is also the way the net makes it easy for them to be fickle、If they do not like a website, they swiftly move on、“The web is the most selfish environment in the world,” says Daniel Rosensweig, chief operatingofficer of Yahoo! “People want to use the internet whenever they want, how they want and for whatever they want、”Yahoo! is not alone in defining its strategy as working out what its customers (260m unique users every month) are looking for, and then trying to give it to them、The first thing they want is to become better informed about products and prices、“We operate our business on that belief,” says Jeff Bezos, Amazon’s chief executive、Amazon became famous for books, but long ago branched out into selling lots of other things too; among its latest ventures are health products, jewellery and gourmet food、Apart from cheap and bulky items such as garden rakes, Mr Bezos thinks he can sell most things、And so do the millions of people who use eBay、And yet nobody thinks real shops are finished, especially those operating in niche markets、Many bricks-and-mortar bookshops still make a good living, as do flea markets、But many record shops and travel agents could be in for a tougher time、Erik Blachford, the head of IAC’s travel side and boss of Expedia, the biggest internet travel agent, thinks online travel bookings in America could quickly move from 20% of the market to more than half、Mr Bezos reckons online retailers might capture 10-15% of retail sales over the next decade、That would represent a massive shift in spending、How will traditional shops respond? Michael Dell, the founder of Dell, which leads the personal-computer market by selling direct to the customer, has long thought many shops will turn into showrooms、There are already signs of change on the high street、The latest Apple and Sony stores are designed to display products, in the full expectation that many people will buy online、To some extent, the online and offline worlds may merge、Multi-channel selling could involve a combination of traditional shops, a printed catalogue, a home-shopping channel on TV, a phone-in order service and an e-commerce-enabled website、But often it is likely to be the website where customers will be encouraged to place their orders、One of the biggest commercial advantages of the internet is a lowering of transaction costs, which usually translates directly into lower prices for the consumer、So, if the lowest prices can be found on the internet and people like the service they get, why would they buy anywhere else?One reason may be convenience; another, concern about fraud, which poses the biggest threat to online trade、But as long as the internet continues to deliver price and productinformation quickly, cheaply and securely, e-commerce will continue to grow、Increasingly, companies will have to assume that customers will know exactly where to look for the best buy、This market has the potential to become as perfect as it gets、。
电子商务专业外文文献
本科毕业论文外文文献及译文文献、资料题目：CUSTOMER RELATIONSHIPMANAGEMENT文献、资料来源：加勒斯特经济学院文献、资料发表（出版）日期：2000.3.25院（部）：专业：班级：姓名：学号：指导教师：翻译日期：外文文献：CUSTOMER RELATIONSHIP MANAGEMENT1. IntroductionIn the last decade, the majority of the companies were preoccupied with production, recession, mergers, new technologies and business regulation. Romania’s accession in the European Union will bring many advantages for further development, together with membership in a Common Market with common policies on product regulation, and freedom of movement for all the four factors of production (goods, services, capital and labor). This means that Romanian companies will compete with other companies from the EU directly in their home market. European companies are more flexible and mobile and will put a high pressure on the local companies in order to produce better products, launch better offers and services and orientate more towards their customers. High revenue equals important customer is a classic rule when the company organises its customer policy. “An important customer brings a gross amount of money for our enterprise” has become a reflex for many companies a broad and perhaps in Romania, too. But is this always true, or do we need more information than a simple figure reported at the end of the year?2. Marketing information systemA winning company is more productive in acquiring and retaining customers, to expand its clientele (Kotler, 2003). This company improves the value of the customers by reducing the rate of defection, increasing the longevity of customer Management & marketing relationship, making low-profit customers more profitable or terminating them etc. Gathering information on the actual or potential marketplace not only allows the organisation to monitor trends and issues concerning its current customers, but also helps it identify and profile potential customers and new markets, to keep track of its competition, their strategies, tactics and future plans (Brassington and Pettitt,2003). In order to collect and organize a high quantity of diverse information, the enterprises started to build marketing information systems. There are, mainly, a set of procedures and methods by which pertinent, timely and accurate information is continually gathered, sorted, analysed, evaluated, stored and distributed for the use of marketing decisionmakers (Zikmund and D´Amico,1993). The marketing information system includes data from external and internal sources (sales records, customer records, marketing communications, and sales force information). The focus on the customer and the integration of the marketing function helps the company to create customer databases with comprehensive information about individual customers or prospects.3. Customer relationship managementCustomer Relationship Management has been around for the last 30 years, but it became very important when companies changed their attitude towards marketing function. Nowadays, the cross-functional approach to marketing requires an organizational culture and climate that encourages collaboration and cooperation between departments. People within the business must understand their role in serving customers, internal or external one. CRM builds on the principles of relationship marketing and recognizes that customers are a business asset and not simply a commercial audience, implies the structuring of the company from functions to processes, information are used proactively rather than reactively and develops the ne-to-one marketing approaches (Payne, 2006).When defining CRM, we must first explain the difference between customer acquisition and customer retention. The two concepts have different drivers. Attracting customers has become very difficult these days, when people are harder to please. They are smarter, price conscious and sensitive, more demanding, less forgiving, and they are approached by many more competitors with equally good or better offers (Kotler,2003). Companies focus more on sales analysis, customer segmentation, advertising, merchandising and campaign management. The more difficult part is keeping the customers. According to Bruhn, a customer is satisfied when the comparison between offer and consumption fulfils his/her expectations, after he/she accepts the company, trusts it and exhibits a positive attitude towards it, becomes loyal to that company. In this situation, the customer talks favourably about the company and about its products, pays less attention to competing brands and is less sensitive to price, which turns transactions into routine (Bruhn, 1999). With customer retention, the company must pay attention to service satisfaction and trust in Customer relationship management the organization and its staff. Some companies believe that if a customer complaints the problem will be solved, but 96% ofunsatisfied customers don’t complain and go to another company. Therefore, Customer Relationship Management is the mechanism for retaining customers (Russell-Jones, 2003). Mainly CRM allows the company to understand who their customer is, isolate the best customer (those with whom you desire to have long-standing relationships), create relationships stretching over time and involving multi-interactions, manage the relationship to mutual advantage, seek to acquire more of those “best” customers. Inputs like marketing strategy, customer base, products, and regulation, competitors and staff skills are synthesized in a CRM programme which creates outputs as customer service, customer retention, higher share of wallet, customer referral, more predictable revenues streams, improved profitability, lower costs and better compliance (Russell-Jones, 2003).4. Developing a strategy in customer relationship managementBecause CRM is a cross-functional activity and large companies have thousands and millions of customers, the need for a strategic framework is very high. The dimensions of a CRM strategy are mainly focused on defining the following topics:- object of the customer relationship management – the company has three options: focusing on the company itself, on a brand or on the distributor;- target segment – the company usually sets priorities between different customer segments, it defines strategic customers based on the portfolio analyses, factors as revenue, length of the relationship, income, collaboration with the customer. These are its analysis criteria;- ways of retaining the customers –customers’ satisfaction is in the centre of all the decisions, but customers retention can also become a central issue through contractual clauses, such as service, leasing and warranty;- choosing the instruments of CRM – the company combines the instruments of the 4P´s with focus on the customer;- intensity and timing of the CRM decisions –show when and how should the company introduce different instruments; programmes can last from one day to one week, or from three month to two years;- cooperation within the CRM programme – sometimes the company must cooperate with other partners from the distribution channel, mainly between producer and wholesaler and retail.5. Instruments of customer relationship managementThe communication policy plays an important role in the instruments mix. It follows two objectives: first, to build a permanent dialogue with the customer in order to stabilize or change its expectations, and second, to counteract influences after consumption. The main CRM instruments within the communication policy are: Direct-Mail is material distributed through the postal service to the recipients’ home or business address to promote a product or service. In CRM the mailed issue can vary from a simple letter to a catalogue, and its sending will always occur at a particular moment in customer’s life (birthday, invitation for an event). It must incorporate sticky gadgets to increase their chances of being opened and read; Newsletters are distributed to customers for free and contain information about new products, offers for special events and others; Fidelity cards (store cards) are an important tool in gathering information about customer behaviour. By accumulating points of fidelity, the customer can benefit from different special offers; Clients club designates a concept which has grown in parallel with the fidelity cards. Its main forms are VIP-Club, Fan-Club, Product-Interest-Club, and Lifestyle-Club. The club represents an opportunity for the company to make offers in accordance with the social status, acceptance, prestige and expectations of its customers;Telemarketing allows companies to undertake marketing research and is highly measurable and accountable; the number of positive and negative responses are easily recorded and monitored. It provides for interaction, is flexible and permits immediate feed-back. Online-marketing includes many forms such as on-line advertising, on-line sales promotions, on-line direct marketing, on-line public relations, one-line personal selling. The medium used is the internet and the main instrument is the email. Virtual promotions are cheaper than hard copy versions, but the challenge is to drive traffic to your company’s Web site. Event-marketing takes place in three main areas: the product (here, it focuses on increasing sales), the corporation (for developing a corporate body) and the community (to make a difference in the life of the local community) (Bruhn, 1999& Fill, 2002).The price policy can be thought about in various ways when building a CRM programme: discounts for special customers, underselling or matching competitors, loyalty refunds, bundling items together and offering overall prices. Although price is not a measure of inherent value received, it is often used by customers as a benchmark, ignoring any other features or differences.Key factors in the product policy are the product itself, with quality, design, technical features, packaging and service management which includes lifelong warranty, price warranty or a customer telephone line. An active management in the distribution policy can focus on the customer or on the distribution channel. The producer evaluates the activity of the distribution partner and Customer relationship management intervenes when needed. The focus on the customers is realised through a Key Account Management which develops programmes for special customers.6. Customer relationship management in financial servicesFinancial services differ from many other industries. This can be seen particularly in Romania, where 40 commercial banks fight for a population of 21 million citizens. They cover the whole spectrum of customers from individuals to partnerships, institutions, corporations and governments. As a result, it can be very difficult to focus on single markets. Customers are often in two positions: they may have a deposit and savings accounts, but also loans and overdrafts. They are very service focused, they sell only intangibles. Financial services require processing billions of transactions worldwide and they are one of the heaviest regulated industries in the world (Rusell-Jones, 2003).The customers in the financial services are better informed, are switching channels, and seem to be more demanding of service, and used to change. The market is also highly competitive and new entrants are coming with diverse products and approaches.The industry of financial services in Romania has a very high potential and registers every year high growth rates. Till now, the location in a major city of the country with a population around 300.000 people was an advantage of the business and a success factor. Now the battlefield has moved in the small towns. The competition became tougher; banks began to develop and to introduce new products. Some experts say that a weakness of the banking sector is market segmentation. There is lots of information about customers, but it seems that banks prefer to focus on clients with large savings accounts. The main banks in Romania, as BRD, BCR, ING, and HVB-Tiriac announced for the year 2005 an increase in the number of the private banking clients. These are mainly customers with accounts between 50.000 and 100.000 Euros, they benefit of private consultancy, special interest rates, commissions, and special insurances. Customers have also a word to say about their bank. A market study made by DeadalusConsulting revealed that the customer profile for banking services is: person aged between 45-55 years, with higher or middle education. The most utilized service is the bank card for salaries payment (32,6%). Next, savings accounts (10,2%), credits for personal needs (11,1%), credits for buying electronics (9,2%) and auto leasing. The best grades were received by Raiffeisen Bank (8,83), BCR (8,58) and BRD Societe Generale (8,57). A customer’s criteria when choosing a bank are the trust in the bank, the environment in the branch, the quality of the staff, the advice they receive, the best interest rate they can receive, the information about the credit costs, and the conditions for obtaining a credit. A successful service provided by the majority of the banks is internet banking. It allows clients to save time and money, without going to the bank, 24 of 24 from inside or abroad. The access is free of charge or very cheap, and includes all kinds of activities from money transfer, payment orders, currency exchange, payment of current bills, external payments etc. The rate of penetration is still low, ranking between 10% and 30% of the customers in one middle bank.7. ConclusionsRomanian companies must focus in the future on the Customer Relationship Management and try to turn a “susceptible” client into a “partner”, to transform people who once needed their product/service, or occasional business partners into supporters and advocates and, eventually, into loyal partners that “sell” on the behalf of the company. Companies must create a permanent dialogue with their customers, and fight for them, because the clientele is not given for free. Customers that were price sensitive show now a higher interest in quality, service and behaviour of staff, and a company which concentrated on a price strategy should check how prepared its rivals are for a competition in the aforementioned fields. Customer Relationship Management increases its flexibility and adaptability to the market, in a world of capricious clients.中文译文：客户关系管理1.介绍在过去的十年中，大多数企业正在忙于生产，经济衰退，合并，新技术和商业管理。
电子商务对国际贸易的影响中英文对照外文翻译文献
电子商务对国际贸易的影响中英文对照外文翻译文献原文：The Impact of Electronic Commerce on International Trade E-Commerce is doing business through electronic media or the practice of buying and selling products and services over the Internet,utilizing technologies such as the Web,Electronic Data Interchange(EDI),Email,electronic fund transfers and smart cards,without face-to-face meeting between two parties of the transactions.In brief,E-Commerce is the online exchange or sale and purchase of goods and services.The BackgroundWith the extension of internet in application area, from academies, enterprises tothe government departments, the network reaches variable aspects of our society. From knowledge learning, message obtaining to e-commerce, the digital network is all proved a strong pushing strength. With network, the difference of time and space are eliminated, the exchange and communication among people, the resources sharing are becoming much more easier, based on that, more and more applications are developed, and one of which is the network university and remote learning which will be a great revolution to the traditional teaching and learning way. People can study online, exchange thoughts interactively with teachers and schoolmates through network rather than special classrooms in the campus, this will provide a chance to learn knowledge all the life for those who are in work or can’t go into colleges, perhaps the network university will be the most important model to study in a not long future.Abstract：The 21st century is the century of the network, with the growing popularity of the network, making e-commerce has become the most important international trade as a means of convenient e-commerce has brought the entire international trade an in-depth change, a great impact the development of international trade.In this paper, the impact of electronic commerce on international trade research, first on the meaning and mode of e-commerce and international trade, a simple introduction to basic concepts,followed by analysis to identify the impact of electronic commerce on international trade, and found that not only e-commerce promote the rapid development of international trade transactions, but also changed the way of making small and medium enterprises to become more involved in international trade to; and making the international market truly be realized, but also the international trade business management major changes.Key Words：Electronic commerce; international trade; InternetIntroductionIn recent year, e-commerce has emerged as the fastest growing sector of the world marketplace. Despite the contraction in the high-tech industry during the recent recession, firms have continued to enter and expand their presence in e-commerce, and consumers have increased the number of purchases made online. E-commerce currently represents a very small share of overall commerce, but it is expected to continue to expand rapidly in coming years. As e-commerce grows, so will its impact on the overall economy.1．The Overview of E-commerce1.1 The Meaning of E-commerceE-commerce usually refers to the use of computer technology, network technology and telecommunication technology to achieve the entire business process become computerization, digitization and networking.E-commerce is a new business model making that both buyers and sellers do not have to meet each other in various business activities in a wide range of business around the world trade. It also contributes to the consumer's online shopping, online transactions between merchants and online electronic payment in different business activities, trading activities, financial activities and activities related to integrated services in the Internet, an open network environment which based on WEB / server applications ways.E-commerce permeates every stage of trade activities, including information exchange, pre-sales service, sales, electronic payments, transportation, the formation of virtual enterprise and sharing resources. The participants of E-commerce include consumers, vendors, suppliers, financial institutions, enterprises, government and other institutions or individuals, whose purpose is to achieve a business and the whole society efficiency and low-cost trade.1. 2 The E-commerce PatternThe E-commerce pattern is refers to the basic mode which the enterprises obtain the business income using the Internet development management, it is based on a certain technology based commercial operation way and the profit pattern in the network environment. The research and the analysis of the E-commerce pattern’s classified system is helpful in unearths the new E-commerce pattern, provides the way for the E-commerce pattern innovation and be helpful in the enterprise formulates the specific E-commerce strategy and the implementation step. The E-commerce pattern can establish different classification framework from different angles. From the traditional viewpoint, E-commerce pattern is summed up as B2C(Business to Consumer), B2B(Business to Business), C2B(Consumer to Business), C2C(Consumer to Consumer), B2G(Business to Government), BMC（Business Medium Consumer）..1.2.1 The Emergence of E-commerceDuring the 1940s’ and 1950s’, the fiber optic communication technologies and computer technology based on microelectronics has detonated the information technology revolution which still has not ceased until now. Whether it is data processing or information transmission, the human beings have entered an unprecedented era of efficient. In the 1970s, the production of EDI technology (Electronic Data Interchange, Electronic Data Interchange) causes the people began to try to exchange business data automatically between different computers, which is the primary form of e-commerce.E-commerce originated in the 1960s’ and development in the 1990s’, and the important conditions of its emergence and development are mainly:● Government's support and impetusAfter the European Union issued Europe Electronic Commerce Agreement in 1997 and the US issued the “Framework for Global Electronic Commerce”, the electron ic commerce has been valued by the governments all over the world.● Widespread use of computerIn the recent 30 years, the faster speed of computer's processing, the stronger handling ability, the lower price and the broader application area provided the solid foundation for use ofE-commerce.● Popularity and maturity of the networkUp to December 31, 2008, the Chinese net citizen achieves at 298, 000, 000 people, and the popularizing rate achieves 22.6%, which surpasses the global average level.● Impeccable network serviceAccording to the statistics, there are more than 4000 influential websites in the world, and almost every website can provide the electronic commerce information and the service. And theOn-line payment technology and the electronic currency payment technology are reliable and popular used all over the world.A recent study of the marketplace by Nielsen//Net Ratings found more than 200 million Americans (or 75%) are using the Internet. Those who shopped online in 2003 spent $17.2 billion online in just the fourth quarter alone. Research firms anticipate that, in 2004, the number of online shoppers will increase by 14 percent, representing 30 percent of the U.S. population. In four more years, half the country’s population will be purcha sing online.1.2.2 The Meaning of International TradeThe international trade refers the exchange between commodity and service in different countries (and/or area), the business of buying and selling commodities beyond national borders. It is the international shift of commodity and service which is also called the world trade and composed of two parts, imports and exports.International trade is the exchange of goods and services between countries. This type of trade gives rise to a world economy, in which prices, or supply and demand, affect and are affected by global events. Political change in Asia, for example, could result in an increase in the cost of labor, thereby increasing the manufacturing costs for an American sneaker company based in Malaysia, which would then result in an increase in the price that you have to pay to buy the tennis shoes at your local mall. A decrease in the cost of labor, on the other hand, would result in you having to pay less for your new shoes.Trading globally gives consumers and countries the opportunity to be exposed to goods and services not available in their own countries. Almost every kind of product can be found on the international market: food, clothes, spare parts, oil, jewelry, wine, stocks, currencies and water. Services are also traded: tourism, banking, consulting and transportation. A product that is sold to the global market is an export, and a product that is bought from the global market is an import. Imports and exports are accounted for in a country's current account in the balance of payments.2 The Impact of Electronic Commerce on International Trade2.1 Promote the Rapid Development of International TradeThe electronic transaction can replace other trading method to a certain extent. In this case, the rise in e-commerce trade will offset the decline in trade in other ways. For example, the increase of international commercial volume through the Internet means the decrease of the volume through the mail or services across the border. However, electronic commerce improve the transaction efficiency and creates the extra commercial opportunity unceasingly by reducing the transaction cost and the price, which on one hand from the superiority that the electronic commerce can reduce the price and increases the international demand; On the other hand it can create the new trade partner and develop the new business partner, making these overtop cost or implementation difficulties transaction becomes feasible.Moreover, electronic commerce can be supplement of the traditional transaction method to complete the transaction together with the transportation of tangible goods. For example, electronic commerce can be the supplementary means of trade through advertisement, marketing, purchase and electronic payment. In short, electronic commerce makes the cross-border transfer of information and resource sharing truly meet the requirements as breaking the space and time limit, thus promoted the international trade development.websites through the provision of goods price and seeking the lowest prices all over the world and use the online auction bidding and other forms of collective bargaining to buy goods at lower prices. This can reduce the prices of imported goods in the country and be conducive to the development of the country's import trade and growth, and form the expansion effects of trade to a certain extent. 2.2 Changed the Trade ModeThe traditional marketing model is the first with the product to look for customers, and sellers are basically telephone communication, mailing product catalogs, all kinds of exhibitions, and so the traditional way to exchange views and suggestions. The changes arising from electronic eommerce marketing, the promotion of international trade, marketing, generate new forms of marketing - e-marketing (e-marketing). E-marketing, there are two meanings: one refers to the use of electronic means of marketing; the other one refers to the Internet as the core e-marketing. However, the latter is developing as a modern international trade, an important way of marketing.The emergence of e-commerce makes a significant change in the trade transactions of the international market, and contributes to the appearance of the virtual trading market without cashtransaction. Electronic commerce developed a brand-new opening, multi-dimensional, the three-dimensional market environment through the exchange of on-line “virtual” information, which broke through the premise condition in which traditional market must take certain time and area. the whole world are connected into a unified "big market" by the information network, promoting to form a world economics marketability. Meanwhile, it drove the development of our country’s social economy in great extent and urged deepen the reform of our country’s enterprise in industrial structure and the trading mode.The existing network has achieved the real-time transmission and exchange of the standard format among the business users document such as contracts, bills of lading, invoices and so on). Both buyers and sellers can handle the order, the negotiations, signing, the declaration, the inspection, the chartering, the taxes payment and other trade service procedure directly online, which reduced the trading hours greatly and made the transaction more fast and convenient and promote the working efficiency of the finance, the customs, the transportation and the insurance. The capital, the commodity and the technology brought by the fast flowing information accelerate the global flows of production elements and promote network economy to the computer network technology as the platform and electronic commerce for the pattern in the rapidly developing economy world. The economic and trade and the connection among countries can strengthen greatly under this kind of network trade's environment and bring the new energy and spirit to the development of world’s economic.2.3 Making SMEs More Involved in International TradeThe rapid development of e-commerce in the world makes the position where the large enterprises plays a leader role in the international trade in traditional trade pattern decrease day by day and ushered a brand-new development opportunities and a broader international market. The emergence of electronic commerce makes the Small and medium-sized enterprises have more opportunities to show their good brand image and product on the international stage, which is mainly manifested in two aspects:On the one hand, e-commerce is helpful for the small and medium-sized enterprise displays its unique superiority of products and greatly develops the brand products. in environmental impact of the traditional mass production and marketing, people often tend to buy the most satisfying products in the lowest price, which often has the relative advantage of the advantage in large scale of economies, mass production capabilities by large enterprises, the formation of cost, so that to bea dominant position in the small and medium-sized enterprise competition. However, electronic commerce provided customers an effective way that they can talk face to face with manufacturers of products and ordered services personalized, by which customers can massively visit enterprise's related website, describe their products and business needs and different requirements in the web sides, and make a transform from large scale production's pattern into the personalized product ordering pattern。
电子商务营销外文文献翻译电子营销
外文文献翻译(含：英文原文及中文译文)文献出处：Ortiz F R, Gerrikagoitia J K, Castánder I. New Trends of Intelligent E-marketing Based on Web Mining for E-shops[C]// International Conference on Strategic Innovative Marketing. 2014.英文原文New trends of Intelligent E-Marketing based on Web Mining for e-shops FR Ortiz ，JK Gerrikagoitia ，I CastanderAbstractE-marketing is the concentration of all efforts in terms of adapting and developing marketing strategies into the virtual spaces: web, social media… In an e-commerce site, e-marketing must help consumers in their purchase. This requires precise knowledge of the customer´s preferences. For this reason, holders of e-shops must find out to whom, to what, how and when to refer to the customer, ergo, to know the “consumer decisio n journey” and strengthen their engagement. This analysis is obtained when the customer is visiting an e-shop because (s)he leaves a digital footprint that can be used to understand his/her needs, desires and demands as well as to improve web presence. These data can be used for data mining to understand the e-marketing and selling processes in a better way. In this paper a survey of 86 e-shops in Spain is presented. In the conclusions, some ideas for good e- marketing practices related to the buyingbehaviour analysis of customers are shown. Hence, new trends in e-marketing are suggested from a strategic, tactical and operational level in which different data mining techniques ease the purchase and the engagement.Key words: e-marketing; e-commerce; web mining; trends e-marketing; digital foot print1. IntroductionIn the last decade Internet has experienced a 33% high growth in the number of users worldwide. This has led to a greater acceptance of it by consumers, either as an instrument that facilitates the search for information or as a way to an end for the purchase of the products and services (“The internet a decade later”, 2013).This new technological environment has generated a significant change in the behavior, habits and trends of the consumer and its acceptance by consumers leads to the increase of the Electronic Commerce (EC). Defining e- commerce as the commerce in products or services conducted via computer networks such as the Internet (Turban, Lee, King, Liang, & Turban, 2009).This commercial activity has forced small businesses to develop an active presence of visibility on the Internet (Chen, Chiang, & Storey, 2012) in order to get notoriety in a global market and add value to their traditional business. With the exception that the virtual and traditionalcustomer behaviour are not identical (Eouzan,2013).But visibility of Internet does not only give visibility to a company, also allows to: a) to have the business open to the public permanently; b) reduce costs: material stock, logistic personnel, physical space;c)tostudythe customer better; d) to remove geographic limitations and e) to create brand and engagement.In Spain, according to the study of the National Observatory for Telecommunications and the Information Society (ONTSI) the B2C e-commerce grew by 13% reaching € 12,383M of turnover. This growth’s main cause, in the same way as in the world market, was the increase of Internet purchasers in 2012 which matched 15% (15.2M) (ONTSI, 2013).A closer data in time (2013) and origin (region level) is available through the National Statistics Institute of Spain (INE). According to this statistics institute, in 2013 the e-commerce in Spain has increased to around 11 million people who have made any purchase through the web in the last 12 months. This represents 32% of the total population. Moreover, the region of Spain that has used this type of trade the most is the Basque Country with 42%, followed closely by the Community of Madrid with 40% (INE, 2013).Putting the focus on the case of Basque Country, Statistic Institute of Basque Country (EUSTA T) provides some information about e-commerce by data-bank and annual reports (under the informationsociety topic). In this report, there is an interesting section for the e-commerce. The section reflects that 39% of the users that have been recently connected to the internet have made some kind of web based purchase (EUSTA T, 2014).As it is visible on the data provided by official statistic institutions, e-commerce is a commercial activity on growth and due to its nature. It benefits the economy of a country greatly and especially to small businesses which are committed to its implementation.As it happens in real sales, e-commerce based selling must be in concordance with the customer´s necessities prior, during and after the sale. This requires precise knowledge of the customer´s preferences. For this reason, owners of sites must find out to whom, what, how and when to refer to the virtual visitor and develop specific marketing strategies for the Internet (Alzua-Sorzabal, Gerrikagoitia, & Rebón, 2014a).Defining e-marketing as the concentration of all efforts in the sense of adapting and developing marketing strategies into the web environment. E-marketing involves all stages of work regarding a website, such as: the conception, the projects itself, the adaption of the content, the development, the maintenance, the analytic measuring and the advertisement (Strauss, Frost, & Ansary, 2009). In short, e-marketing makes the usage of the Internet to obtain knowledge aboutcustomer preferences through interactive website and agents easier(Teo &Choo,2001).To keep the customer’s attention on the web presence requires to build up a strong customer relationship and to offer services that attract the customer to visit the website frequently and purchase products and services. Therefore, the sales process requires a deep data analysis to know the “consumer decision journey” (Gefen & Straub,2000).When a customer is visiting a website (s)he leaves a trace of data, called the digital footprint, that can be used to understand the customer needs, desires and demands as well as to improve its web presence.By the use of this information applied from Web Usage Mining (Arbelaitz et al., 2013) techniques on the digital footprint left by the user during their navigation; knowledge about the behaviour of the customer's purchase is enriched in order to increase his/her engagement. Then, this knowledge has to be converted into intelligence and, if it is possible, an entertaining presentation of the information required by the customer.In this context, the real situation of e-marketing will be seen through an on-line survey that has been supplied to retailers of Spain for their completion and four in depth interviews. After analysing the state, enriched technical solutions through the Web Usage Mining process will be proposed and linked to new discovered e-marketing trends. Finally, a few commercial and open source solutions that can help in the creation of concrete solutions for these new e-marketing trends will be displayed.2. MethodologyIn accordance with the meaningful relevance that e-shops have obtained in the last years, it is crucial to conduct successful e-marketing activities in order to maintain or improve the business in these kinds of companies. At this point, it is necessary to suggest a solution from a strategic vision point of view by developing appropriate e–marketing strategies. The solution derives from a tactic vision by deciding for certain e-marketing trends and at the end an operational vision which is implemented by selected trends & practices.Even so, it is necessary to know the initial state of e-marketing into a sample of the Spanish enterprises dedicated to e-commerce.The methodology that has been carried out to know the initial state is based on two different manners of obtaining the real state of e-marketing paved by the e-commerce. On one hand, 86 online surveys have been made to some e- shop owners. On the other hand, out of these 86 companies four have been nominated to have an interview in depth. These interviews were conducted via telephone or face-to-face in the client's own company and the online surveys were collected through a digital form made in Google Forms.Once the surveys were completed, we proceeded to extract the information from them in order to the draw the conclusions that drive the second stage of the process. This second step consists of: a) a reflectionby experts on the detected deficiencies and b) the proposal of practical solutions that facilitate the achievement of strategic e- marketing solutions with vision of business and that incorporate techniques of Data Mining.3. Results and discussion3.1 Results of surveys and interviewsOn one hand, the analysis of the survey data shows that the majority of the e-shop owners questioned are small enterprises with less than 5 employees in the B2C sector (See Fig. 2a) that commodities, quick sale. They are very comparable in number of products and time in the online business (1-2 years) (See Fig. 2c). They also have a maximum number of online orders that (usually) a range from 101 to 1,000 orders a year and yearly revenue of less than 50,000 € (See Fig. 2b). The main languages supported by the e-shops are Spanish and English.On the other hand, analysing the companies that have done the interview, it seems that all of the moffer minimally processed, high-demanded products. Furthermore, 50% of the companies surveyed do not know exactly the main reasons why the customers make purchases at their e-Shop. It also is highlights, the fact that only these SMEs employ a person to ensure online sales and make little investments in their online presence (<10K €). In short, these are companies with a small volume of business and their revenues from online sales do not make a big impacton their business.Remark that, it has been less than 5 years since the e-shops started selling their products via Internet and, therefore, it is a process that must evolve towards maturity. The e-shop considers the on-line service as an added service to its business performance but not a priority.In addition to this, it can be seen that the e-shops have a certain level of infrastructure because they often have outsourced the hosting of their website and almost all use Google Analytics as a web analytics tool (Clifton, 2012; Hasan, Morris, & Probets, 2009). Out of the e-shops that use Google Analytics, very few do actually take advantage of the tool.In the same way, according to the surveys, the fraudulent case out of the total volume of transactions does not exceed 1% and they deal with it by leaving it in the hand of third parties: banks and gateways. They do not use electronic tools to observe and compare the prices of its competitors because it is the provider the one that sets them.To sum up, with the extracted data it is concluded that many e-commerce use Web Analytics tools, specifically Google Analytics, but very few information is obtained from the purpose of the client by his/her digital footprint. This prevents to properly categorize their behavior and facilitate effective e-marketing campaigns.3.2 Thinking and discussion based on solutionsThe need for developing specific marketing strategies fore-commerce implies that some traditional principles are adapted, or even reinvented. Four activities facilitate the deployment of e-marketing strategies (Stolpmann, 2001): online promotion, online shopping, online service and online collaboration.In addition to this, we think that it would be helpful it is necessary to choose some of the most relevant e- marketing trends and current trends & practices based on the considerations of experts who are close to the market demand and the practical trends web literature. This means that, a part of scientific base, it has obtained information from other important web origins where it might have significant information about real cases that are closer to reality. Therefore, the description of the trends: brick and mortar, Offering of increasingly complex online features, mobile everywhere... related to the e-marketing is crucial, for then, these can be crossed with trends & practices. These latest trends technological advances must be geared towards a future where retailers can get the most out of their online sales. In this regard, there are certain factors that should be taken into consideration such as the pick-up speed or omnichannel customer experience, social-networking testing (A yada & Elmelegy, 2014), list of wishes, search engine optimization or mega markets, cross border e-sales, suggestiveselling(Mussman,Adornato, Barker, Katz, & West, 2010), web banner advertising (Ozen & Engizek, 2014) and rewards.By doing so, it is obtained the necessary traceability which allows the intelligent e-marketing process be more consistent and stay closer to the e-shops reality.4 Conclusions and future workThis study aimed to test the necessity of the SMEs to become active users of web mining solutions. Overall, from the results it can be extracted that: a) the Pricing analysis is not relevant for them, because in the majority of cases is established by the products providers; b) the fraud has not any impact in the online purchases. It is inferred from the responses, that the market has not obtained the necessary maturity yet and that this issue is often outsourced to third party partners; c) Almost all the questioned companies have deployed the web analytics over their websites but they do not follow an exhaustive data analysis.Therefore, keeping in mind these key points and observing the significant importance of the digital footprint at the beginning of the web mining processes, it must regard that in a short-term the data origins based on this system will raise and the weight that this step will have on the process will be crucial, in order to dispose a better raw data. Furthermore, as in real sales, the process of selling based on e-commerce must be inconcordancewiththe customer´s necessities prior, during and after the sale. This requires precise knowledge of the customer´s preferences. For this reason e-commerce, must find out to whom, what,how and when to refer to the virtual visitor. In order it will take advantage of applying the data mining techniques in the phase that it corresponds to satisfy the necessity of enrich the data and add value according to better information about the client.Additionally, intelligent e-marketing processes should bear in mind the necessary relationships between e- marketing trends and Data Mining techniques in order to develop specific marketing strategies for the Internet.中文译文基于Web挖掘的电子商务智能电子营销新趋势作者：FR Ortiz，JK Gerrikagoitia，I Castander摘要网络营销是在虚拟空间中适应和发展营销策略的所有努力的集中：网络，社交媒体......在电子商务网站中，电子营销必须帮助消费者购买。
电子商务信用中英文对照外文翻译文献
电子商务信用中英文对照外文翻译文献(文档含英文原文和中文翻译)英文：Towards Enhancing Trust on Chinese E-Commerce Abstract:E-Commerce has been much more popular in western countries where the development of E-Commerce systems has been relatively matured. While the technology and social credit environment are well developed, E-Commerce is relatively new and receives fewer acceptances within commercial industries in China. Building trust has been identified as one of the major concerns in E-Commerce.In this paper, we will develop an computational model, which may be used to improve the trust-building relationship among consumers, retailers and authorities. This model considers a number of factors including direct experiences, customer recommendations, and authority certification, while parties involved in the E-Commerce activities can confidently establish and reliably enhance the trustworthiness.We also conduct a case study on how to improve consumer-retailer trust relationship in an E-Commerce application by the use of the trust model, which is one of functional electronic storefronts with the consideration of trustworthiness in China. In addition, the findings from this research will also be helpful for national policy maker on legislation of Chinese E-Commerce activities.Key Words: Trust, E-Commerce, Trust-building, Computational model, Chinese E-Commerce.I. Introduction“With the rapid development of Internet technology, the landscape of exchanging information and doing business has been com pletely changed”. As a new way of doing business, E-Commerce is increasingly affecting, changing and even replacing the traditional commerce approach. People are increasingly accepting and using E-Commerce than ever before. Without any doubt, many network applications, based on initial Door to Door to B2B, B2C, and C2C models, have a profound influence on the global economy. However most of the development of E-Commerce is primarily achieved within a handful of countries, particularly in countries like US, Japan and some of European countries. Since the advent of the Internet in the late 1990’s in China, various applications can be seen in the following years, which stirred thousands of ambitious young Chinese people to establish their own business on-line with a dream of getting wealthy overnight. Over the past few years, almost 70% of the growth in Internet users from all over the world occurred only in China. However, in terms of E-Commerce development, there is still a gap between China and the developed countries. With the increased popularity of the Internet and the continuous improvement of Internet technologies, the development of E-Commerce has just made an impressive start. What hinder the development of Chinese E-Commerce can be attributed to various problems and barriers. Some of these problems such as payment method, distribution problem, and security issues have been partially alleviated. Unfortunately the consumers’ lack of trust towards E-Retailers has been identified as the biggest barrier that needs to be overcome in long-term.In the paper, we will identify the challenges in developing Chinese E-Commerce and propose a model to cooperate with current E-Commerce system as a mean of enhancing trustworthiness. The paper is organized into 6 sections. Section 2 introduces the current standing of E-Commerce, and then Section 3 briefly reviews the challenges in developing E-Commerce, and examines the “Trust problem”, which is identified as the major obstacle that hinders the spreading of E-Commerce in China. In Section 4, we propose a computational model that can be used to address the trust problem. Section 5 specifically discusses how to apply the model to improve trustworthiness, and gives a case study in Section 6. Section 7 concludes the paper by discussing further directions for improving trust between E-Commerce users.II. Current Chinese E-Commerce Standing(I) Issues in E-CommerceTrust has always been the main concern among most of Chinese E-Commerce companies. On one hand, people are impressed by doing business on-line, but on the other hand they are still worried about using E-Commerce widely. Consequently, a gap appeared between on-line retailers’interest in attracting shoppers to their electronic storefronts and many consumers’ trust in those activities. Nevertheless, researches have shown that the trust problem is not only technical problem, but more of a social problem caused by various reasons. First and foremost, for historical reasons, people may lack of confiden ce with others, therefore it’s quite difficult to puttrust in someone else in the beginning. Secondly, the commercial law and regulation for E-Commerce cannot fully protect the interests of consumers and merchants. Therefore E-Commerce users lack the confidence to take the risk when communicating with an unfamiliar party. Thirdly, the social credit system and payment system in China are still not strong enough when carrying complex E-Commerce transactions, so that on-line business frauds may happen, and harm consumers. Last but not least Internet security and cryptography techniques, which can increase consumers’confidence in on-line activity, are still under development. Due to all these issues, E-Commerce specialists commonly regard that the bottleneck of Chinese E-Commerce is as a trust problem than anything else.(II) Opportunities of Chinese E-CommerceIn 2005, Chinese E-Commerce has been experiencing the upsurge of B2C markets. With the recognition of trust problem, many retailers are experimenting with various trust building strategies to establish trustworthiness towards E-Retailers. Establishing trust between E-Commerce users is a long term process. Apart from more education or training in the long term, we can resort to technology to enhance consumer trust in an unfamiliar E-retailer. One effective method is to participate in third-party assurance programs, which assist consumers in an accessible level of trust they should place in an E-Commerce transaction. In that way, merchants who agree to meet a third party assures standards can either use the assure certified technology, or agree to be bound in some way by the assure procedures or oversight are registered by the assure and permitted to display an identifying logo or assurance seal on their website. Consumers can reveal specific validation of the merchants good-standing with the assure or additional disclosures related to the merchants’ business practices or history. Some theories suggest that trust in an E-retailer can be speci fically defined as consumers’ willingness to accept vulnerability in an on-line transaction based on their positive expectations regarding an E-Retailers future behavior. By evaluating a party’s post behavior and tracking its activities, the party’s futu re behavior can be expected and trust level can be considered so that consumers can make purchasing decision according to the trust level of E-Retailer. In this paper, a third party assurance program that can be cooperated with the current E-Commerce system is proposed. Through tracking E-Retailer ’s activity records, collecting consumer experiences, and recommendations, the computation model is capable of considering the level that consumer can trust an unfamiliar E-Retailer. More detail about the model is described in Section 4.III. Challenges in Developing Chinese E-CommerceChinese E-Markets is undeniably of great potential. E-Markets are not only beneficial for national economy, but also for the global economy, especially since China has entered the World Trade Organization (WTO). However, in terms of developing E-Commerce, there is a gap between China and other developed countries. The primary cause is that the advent of information age has a great impact on the economy of industrialized countrie s, while the social environment and China hasn’t become used to its coming. These can be noticed from various aspects including information infrastructure, barriers of social environment, degree of technologyinnovation, level of awareness, and trustworthiness and so on. Technically, the improvement is obvious, but it’s difficult to catch up in short term for some social problems.(I) Informationization GapCurrent social environment in China is yet to match the rapid informationization. The understanding of the relation and interaction between industrialization and informationization is inadequate. In addition, the importance and urgency of informationization in social and economic development haven’t been fully appreciated. Apart from that, for a long term progress, the awareness and acceptance to informationization are still underway both theoretically and practically.Furthermore, the global information infrastructure are building up, China is not a exception. However, the popularity of informational and electronic facilities in China is still behind the USA, even though 70% of the growth in Internet users occurred in China. That is mainly due to the huge population of China and the imbalanced development of different regions.In terms of the innovation of information technology, China is catching up to the developed countries progressively, although the exploring and utilization of information resources and services are not yet adequate.(II) Social Barriers in E-CommerceIn China, E-Commerce activities are impeded by some social barriers as well. For instance, the law and regulation are not flawless. E-commerce gives a full impetus to social and economic development; in the meantime, it raises some new problems. So we need to address the inadequacy of traditional policy and laws in the new circumstance, and recommend new and effective law and regulation system. E-commerce may cause multi-facet problems, such as legitimacy and authentication of E-currency, E-contract, and E-bill. Taxation is another problem. It includes how to collect business tax and custom; whether new tax and collecting methods are needed for some intangible products (e.g. software, electrical audio and video); how to secure market and prevent monopoly, especially telecommunication monopoly; how to protect privacy and Intellectual Property(IP); how to manage and control export and import of intangible products, and so on.There is a lack of E-Commerce standard. Standardization and legislation is a difficult but important task in developing E-Commerce. For instance, before the E-Signature Standard was invented in China, there was no particular standard to normalize the behaviors on Internet, therefore, it could not setup a standard business environment compatible with international standards, which has a huge impact on integration of individual country and global economy.Another problem associated with E-Commerce is the social credit system and payment system. The present E-Commerce can only be regarded as quasi-E-Commerce. Since the credit system lacks of trust, effective monitoring and payment mechanism. The Internet commodity transaction centers only fulfilled parts of E-Commerce processes, but by no mean to be full processes from pre-purchase to post-purchase. The current distribution system for Chinese E-Commerce is still not satisfied enough. For instance, the delivery of products has yet to be separated frommanufacturing and commercial enterprisers. The incomplete distribution system still responds passively to production and sales departments, where different processing links such as warehousing, transporting and loading functions as independent entities so that the distribution problem has not been solved well at present.In summary, these informationization gaps and social barriers indeed hinder the development of Chinese E-Commerce, but many people consider lack of consumers trust in E-Commerce merchants, technology, social, financial and legal infrastructures of E-Commerce environment as the most concerned issues that affect the development in an individual country, since most traditional cues for assessing trust in physical world are not available on-line.(III)Trust IssueTrust is a catalyst for human cooperation, and it has received considerable attention in the business and social science literature. Lack of trust can result in a waste of time and resources on protecting ourselves against possible harm and thereby clogs up the economy. Consumer’s trust in an E-Retailer can be defined as consumers’willingness to accept vulnerability in an on-line transaction based on their positive expectations in regard with an E-Retailers future behavior. Factors that affect trust in E-Commerce for consumers include security risks, privacy risks, and lack of reliability in E-Commerce processes in general. As pointed by Nielsen, real trust builds through a company’s actual behavior towards its customers over time, and it is seen to be difficult to build and easy to lose. Theoretically, there are three trust-building processes summarized in:1. Knowledge-based trust is described as a form of trust that develops over time as one party learns about intentions, capabilities, and activity experiences. Example can be recommendation, evaluations, and reputations.2. Institutional-based trust relied on the creation of a “trust infrastructure”, of socially recognized third-party intermediaries that certify the trustworthiness of parties in a commercial exchange or actually enforce trustworthy behaviors on the part of one or both partners. Such example is certificate, membership of association.3. Trust transfer happens when one party ascribes trustworthiness to an unfamiliar exchange partner based on that partner’s association with a trusted party.In the ext section, we will describe a computational model, which can be used to facilitate the trust- building process in E-Commerce, particularly for Chinese E-Commerce market.In this paper, we surveyed the E-Commerce activities currently under going in China. We have closely analyzed the gap between the informationization and barriers of Chinese E-Commerce systems. Among the topics of facilitating development of a positive, effective and satisfied E-Commerce system, “trust” is a major issue, which has not received adequate attention in past decades. We have proposed a computational trust model (ERC2G), which can foster a trust relationship between consumers and merchants, and illustrate how to apply the model in a Chinese E-Commerce system. From the case study of EI Computer, we briefly talked about the implementation of E-Commerce systems with the consideration of enhancing trust. However, establishing trust must be a complex process, which involves moreinformation sources, so continuous improving and enhancing the trustworthiness will be the main objective we need to achieve in future work.翻译：提升中国电子商务信用度摘要电子商务在西方国家已经非常流行，并且电子商务系统在这些国家的发展也相对成熟。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
电子商务营销外文翻译文献(文档含英文原文和中文翻译)The technical basis of network marketingPeter KenzelmannNetwork marketing is based on the technology infrastructure of computer network technology, as represented by information technology. Computer networks of modern communications technology and computer technology to the product of combining it in different geographic regions and specialized computer equipment for external interconnection lines of communication into a large, powerful networks, thus enabling a largenumber of computers can easily transmit information to each other, share hardware, software, data and other resources. And network marketing is closely related to the computer network there are three types: the Internet, Extranet and Intranet.[Edit] the theoretical basis for the network marketingTheoretical foundation of network marketing is direct marketing network theory, network theory of relationship marketing, marketing theory and network software to integrate marketing theory.(A) Direct Response Network Marketing TheoryInternet marketing as an effective direct marketing strategy, network marketing that can be tested and measurable and can be evaluated and controlled. Therefore, the characteristics of the use of network marketing, you can greatly improve the efficiency of marketing and marketing decision-making effectiveness of the implementation.Direct marketing theory is the 20th century, one of the 80's the concept of eye-catching. Direct Marketing Association of the United States for its definition is: "a place to produce any measurable response and (or) use the Stock Exchange reached one or more advertising media marketing system interaction." Directly Marketing the key to the theory that network marketing is that it can be tested, measurable, can be evaluated, which a fundamental solution to evaluate the effect of the traditional difficulties in marketing and marketing for more scientific decision-making possible.(B) the network theory of relationship marketingRelationship Marketing is a great importance since 1990 by the marketing theory, which mainly includes two basic points: First of all, in the macro level will be recognized that the scope of marketing a wide range of areas, including customer market, the labor market, the supply market , the internal market, the market stakeholders, as well as theaffected market (government, financial markets); at the micro level, recognizing that the relationship between business and customers are constantly changing, the core of marketing should be a simple one-time past transactions to a focus on maintaining relations up long-term relationships. Socio-economic system, enterprises are a major subsystem, corporate marketing objectives by many external factors to the impact of marketing activities of enterprises is a consumers, competitors, suppliers, distributors, government agencies and social organizations the process of interaction, the correct understanding of the relationship between the individual and the organization is the core of marketing is also key to business success or failure.The core of relationship marketing is to keep customers, to provide customers with a high degree of satisfaction with the value of products and services, by strengthening the links with customers to provide effective customer service, to maintain long-term relationship with customers. And long-term customer relations based on the marketing activities to achieve the marketing objectives of companies. The implementation of relationship marketing is not to damage the cost of business interests, according to research, for marketing a new customer costs five times the cost of the old customers, so to strengthen relations with customers and build customer loyalty can bring long-term enterprise interests, it is to promote a win-win strategy for businesses and customers. The Internet as an effective two-way channels of communication between businesses and customers can achieve low-cost communication and exchange costs, which companies build long-term relationships with customers to provide effective protection. This is because, first of all, enterprises can use the Internet to receive customer orders directly, customers can make their own personalized needs. Enterprises in accordance with customer demand for personalized use of flexibleproduction technology to meet the customer needs to maximize customers in the consumer products and services to create more value. Enterprise customers can also understand the market demand, market segments and target markets, minimize marketing costs and increase the reaction rate on the market. Secondly, the use of the Internet companies to provide customers with better services and keep in touch with customers. Internet time and space constraints are not the characteristics of the convenience of our customers to maximize communication with the enterprise, customers can make use of the Internet in the shortest possible time in an easy way to access business services. At the same time, trading via the Internet to the entire enterprise can be achieved from the product quality, quality of service, such as transaction services to the entire process of quality control.On the other hand, enterprises can also be via the Internet with business-related companies and organizations build relationships and achieve win-win development. Internet as a channel of communication between the cheapest, it can help lower costs in the supply of business-to-business yet, distributors such as the establishment of collaborative partnerships. Cases such as in front of the computer company Lenovo, through the establishment of e-business systems and management information systems with the distributors of information sharing, reduce inventory costs and transaction costs, and close cooperation between the two sides. Relating to the application of network theory will be the strategy behind the marketing services network in detail.(C) The network of soft marketing theoryMarketing theory is soft against the industrial economy to the era of mass production for the main features of the "strong sales" of the new theory, the theory suggests that when customers buy products not onlymeet the basic physiological needs, but also to meet the mental and psychological level demand. Therefore, the soft marketing is one of the main characteristics of the follow netiquette, etiquette on the network through the use of clever marketing to obtain desired results. It emphasizes the marketing activities of enterprises at the same time the need to respect the feelings of consumers and the body read, so that consumers will be able to comfortably take the initiative to receive the marketing activities of enterprises. Traditional marketing activities can best embody the characteristics of a strong marketing promotions are two: the traditional advertising and marketing staff. In traditional advertising, consumers are often forced to passive reception of advertising messages, "bombing", and its goal is to impart information through continuous means the hearts of consumers impressed, as to whether the consumer was not willing to accept the need for need not be taken into account; marketing personnel, the marketing staff does not consider the object is willing to sell and needs, but according to the marketing staff to determine their own marketing activities carried out forcibly.On the Internet, because information exchange is a free, equal, open and interactive, to stress that mutual respect and communication, on-line users pay more attention to the protection and privacy of personal experience. Therefore, using the traditional means of marketing a strong start in the Internet marketing activities are bound to backfire, such as the American company AOL has forced their users to send E-mail advertising, the results lead to the unanimous opposition of users, many users agreed to AOL at the same time the company server E-mail to retaliate, with the result that AOL's E-mail mail server in a paralyzed state, and finally had to apologize to quell public indignation. Network marketing is just soft from the consumer's experience and needs and take pull-type strategy to attract consumers concerned about the marketing effectiveness ofenterprises to achieve. Network on the Internet to carry out marketing activities, in particular promotional activities must follow certain rules of network formation of virtual communities, some also known as "netiquette (Netiquette)". Network marketing is soft netiquette rules to follow based on the clever use of marketing to achieve a subtle effect. Marketing theory on network application software in the network marketing sales strategy specific details.(D) Network Integrated MarketingIn the current post-industrial society, the tertiary industry in the development of the service sector is the major economic growth point, the traditional manufacturing-based to being service-oriented development, new service industries such as finance, communications, transportation and other industries the sun at high noon. Post-industrial society requires the development of enterprises must be based on service-oriented, it is necessary to customers as the center, to provide customers with timely and appropriate manner, as appropriate services, the maximum extent possible to meet customer demand. Internet time and space as a cross-transmission of "superconductive" media, can provide timely customer service is located at the same time interactivity of the Internet can understand customer needs and provide targeted response, so the Internet era can be said to be the most consumers an attractive marketing tool.Network of integrated marketing theory include the following key points:Network marketing requires, first of all the consumers into the entire marketing process to the needs of their entire marketing process from the beginning.Network marketing distribution system for the enterprise as well as stakeholders to be more closely together.Corporate interests and the interests of customers to integrate together.Internet on the role of marketing, you can through the 4Ps (product / service, pricing, distribution, promotion) play an important role in binding. The use of the Internet traditional 4Ps marketing mix can be better with the customer as the center of the 4Cs (customer, cost, convenience, communication) to combine.1. Products and services to customers as the centerAs the Internet has a very good interaction and guiding the user through the Internet under the guidance of the enterprise to choose the product or service or specific requirements of enterprise customers to choose based on the timely production and requirements and provide timely service, making Customer inter-temporal and spatial requirements are met by the products and services; On the other hand, enterprises can also keep abreast of customer needs and customer requirements in accordance with the timely production and marketing organizations to provide the production efficiency and marketing effectiveness. Such as the United States PC sales company Dell Inc., or a loss in 1995, but in 1996, their sales via the Internet to computers, the performance of 100 percent growth, due to customers via the Internet, you can design in the company's home page to choose and combination of computers, the company's production department immediately upon request, production, and sent through the postal service company, so companies can achieve zero inventory production, especially in the sharp decline in prices of computer components of the era, inventory will not only reduce the inventory costs can be avoided also because of losses brought about by high-priced stock.2. Customer acceptable cost pricingThe cost of traditional production-based pricing in themarket-oriented marketing is to be discarded. The price of new customers should be based on acceptable cost pricing, and based on the cost to organize the production and marketing. Customer-centric enterprise pricing, customers must be the determination of market demand and the price accepted standards, otherwise the cost to the customer to accept the pricing is a castle in the air. Business on the Internet can be very easy to implement, the customer can be made via the Internet acceptable cost, the cost of business in accordance with customers to provide flexible product design and production program for the user to choose until after the customer agrees to confirm the production and marketing organizations, all All these are clients of the server program in the company under the guidance and does not require specialized services and, therefore, extremely low cost. At present, the United States, General Motors Corp. to allow customers on the Internet through the company's own guidance system of the design and assembly of motor vehicles to meet their needs, users first determine the criteria for acceptable price, and then according to the price limit system to meet the requirements of style show vehicle, the user can also be used for appropriate changes, the company producing the final product just to meet the customer requirements of price and performance.3. Products to facilitate the distribution of customer-orientedNetwork marketing is one-to-one distribution channels, cross-selling of space-time, customers can order anytime, anywhere using the Internet and purchase products. Iron and steel manufacturers in France still a Luolin Zinox for example, the company was founded in 8 years ago, because of the introduction of e-mail and the world order system, so that processing time from 15 days to 24 hours. At present, the company is using the Internet to provide better than the opponent and more efficient services. The company's internal network and vehicle manufacturers toestablish contact so that they could demand the other party promptly after the production of steel to each other online.4. Repressively turn promotions to strengthen communication and contacts with customersIs the promotion of traditional enterprises, through certain media or tools of oppression customers to strengthen the company's customers and product acceptance and loyalty, customers are passive and accept the lack of communication with customers and contacts at the same time The high cost of the company's sales. Internet marketing is a one-on-one and interactive, and customers can participate in the company's marketing activities in the past, so the Internet can strengthen communication with customers and contacts and a better understanding of customer needs, attracted more customers agree . The U.S. company Yahoo's new star (Yahoo!) Company to develop a network in Internet information retrieval tools for classification, as the products are highly interactive, the user can think it is important for their classification information to Yahoo Yahoo The company immediately joined the classification of information products for the use of other users, so no need for advertising their products on well known, and in a short span of two years the company's stock market value of billions of dollars, an increase of as much as several hundred times.The main method of Internet MarketingCommonly used methods of network marketing system(1)Search Engine Marketing(2)Email marketing permission(3)Online Advertising(4)Web resource cooperation(5)Viral marketing(6)A membership-based network marketingBusiness modelsInternet marketing is associated with several business models. The model is typically defined by the goal. These include e-commerce, where goods are sold directly to consumers or businesses; publishing, or the sale of advertising; and lead-based sites, where an organization generates value by getting sales leads from their site. There are many other models based on the specific needs of each person or business that launches an internet marketing campaign.Common method for classification of network marketing:Web-based network marketing businessTo carry out Internet marketing does not necessarily have to have their own web site, in the absence of site conditions, enterprises in the network to carry out effective marketing. Free web site marketing mainly depends on the network marketing and e-mail marketing virtual community.Web-based network marketing is the subject of network marketing, it's main problem is the web site planning, construction, maintenance people, as well as with other marketing to promote the integration of methods. If the type of e-commerce website, web-based network marketing will be involved in product, price, and other traditional marketing channels and marketing a range of issues to consider.译文:网络营销的技术依据网络营销是基于技术基础设施的计算机网络营销。