商务谈判 business negotiation
商务谈判技巧(businessnegotiation)

1
非语言沟通
注意肢体语言和面部表情的影响
Байду номын сангаас
2
跨文化沟通
尊重他人文化差异,避免误解
解决冲突和妥协技巧
1 寻求共同利益
寻找解决方案中的共同点
2 灵活妥协
做出必要的让步,以达成协议
成功谈判的要点
目标明确
设定明确的目标和期望结果
合作态度
以合作为导向,创造双赢机会
问题解决能力
善于找出解决方案,并执行
总结
准备充分
目标设定和信息收集的重要性
灵活应变
根据不同情况选择合适的策 略和技巧
追求双赢
寻找共同利益,达成满意的 协议
商务谈判技巧
商务谈判的定义和重要性
准备阶段
目标设定
明确谈判目标,确定最优结果
信息收集
收集对方信息,了解其需求和利益
谈判策略
1
竞争策略
通过争取优势,争取更多的资源和利益
合作策略
2
积极合作,达成双赢的协议
谈判技巧
倾听和理解对方
有效倾听,理解对方需求和利益
提出有效论证
使用事实和数据支持自己的观点
沟通技巧
2.2.Business negotiation

译:I ‘m very glad we have brought our business talk to a successful conclusion.The rest is easy. We will take care of the paper work this afternoon.
B:You’re a real business negotiator( 增译), but if you hang on to the listed quotations, it’s impossible for us to come to terms. I don’t think your offer is in line with the current market. I do hope that you’ll consider our counteroffer. After all, we’ve had a business relationship for almost ten years.
Hale Waihona Puke 译:All right, I ’m willing to grant you a special reduction of an additional 1.5% discount in honor of our ten years’ business cooperation and to promote our business relation into the future. This is far below my floor offer and therefore, I ‘m not prepared for any counter-bid. I hope you understand my situation. I don’t want to lose my job, you know.
Business Negotiation

Business NegotiationMartin LiApr 18, 2013目录1•商务谈判定义2•商务谈判原则3•商务谈判的作用4•重要性5•特征6•商务谈判三部曲7•谈判能力8•谈判技巧9•招标投标10•商务谈判案例分析商务谈判定义商务谈判(Business Negotiations),是指人们为了协调彼此之间的商务关系,满足各自的商务需求,通过协商对话以争取达成某项商务交易的行为和过程。
商务谈判原则双赢原则平等原则合法原则时效性原则保密性原则最低目标原则商务谈判原则案例分析商务谈判的作用商务谈判是企业实现经济目标的手段;商务谈判是企业获取市场信息的重要途径;商务谈判是企业开拓市场的重要力量重要性企业增加利润一般有三种方法:1、增加营业额2、降低成本3、商务谈判。
商务谈判是增加利润最有效也是最快的办法,因为谈判争取到的每一分钱都是净利润增加营业额,最直接,但也最难,同时广告费用,并购费用,工资也会增长,导致营业额增加,利润不一定同步增长特征❑以经济利益为谈判目的❑以经济利益作为谈判的主要评价指标❑以价值谈判为核心❑商务谈判注重合同条款的严密性与准确性商务谈判三部曲1. 申明价值,阐明真正需求此阶段为谈判的初级阶段,谈判双方彼此应充分沟通各自的利益需要,申明能够满足对方需要的方法与优势所在。
因为你越了解对方的真正实际需求,越能够知道如何才能满足对方的需求;同时对方知道了你的利益所在,才能满足你的需求。
2. 创造价值,寻求最佳方案此阶段为谈判的中级阶段,谈判中双方需要想方设法去寻求最佳的方案,为谈判双方找到最大的利益,这一步骤就是创造价值。
3. 克服障碍,达成最终协议此阶段往往是谈判的攻坚阶段。
谈判的障碍一般来自于两个方面:一个是谈判双方彼此利益存在冲突;另一个是谈判者自身在决策程序上存在障碍。
前一种障碍是需要双方按照公平合理的客观原则来协调利益;后者就需要谈判无障碍的一方主动去帮助另一方顺利决策。
国际商务谈判

整个谈判主题关系不大或根本无关,但这个阶段却很重要,因为它为整个谈判过程确定了基
【简答题/单选】在谈判的开局阶段如何交换意见?(1)谈判目标 (2)谈判计划 (3)谈判
3. 正式谈判阶段
又称实质性谈判阶段,是指从开局阶段结束后,到最终签订协议或谈判失败为止,双方就交
易的内容和条件进行谈判的时间和过程。它是整个谈判过程的主体。
平等互利原则作为我国对外经贸关系中的一项基本准则,必须贯彻于国际商务谈判的各个方
(1)在我国与各国的贸易交往中,必须根据双方的需要与可能,在自愿的基础上进行交易。
(2)反对以任何借口,附带任何政治条件去谋求政治上和经济上的特权。
(3)在对外贸易作价中,我们应坚持按照国际市场价格水平,确定商品进出口价格。
【单选】在谈判过程中,精力趋于下降的时间约占整个时间的:80%
【单选】谈判者最适宜的年龄范围是:30-55
谈判双方经多次反复洽谈,就合同的各项重要条款达成协议以后,为了明确各方的权利和义
务,通常要以文字形式签订书面合同。合同内容须与双方谈妥的事项及其要求完全一致,特
别是主要的交易条件要订得明确和肯定。在我国进出口业务中,主要采用合同和确认书两种
后,为了明确各方的权利和义务,以文字形式签订书面合同的阶段。
(三)国际商务谈判准备阶段的内容
1. 对谈判环境因素的分析 2. 信息的收集 3. 目标和对象的选择 4. 谈判方案的制订
【简答题/多选/单选*2】(四)国际商务谈判的PRAM模式的构成
1. 制定谈判计划 2. 建立关系 3. 达成使双方都能接受的协议 4. 协议的履行与关系维持 【单选】PRAM谈判模式中的A是指:达成谈判协议 【简答题】简述国际商务谈判的PRAM模式的运转流程 (1)PRAM谈判模式要依次经历制定计划,建立关系,达成协议,履行及关系维持等四个步 (2)PRAM谈判模式将上述四个步骤看做是一个连续不断的过程 (3)PRAM谈判模式认为本次交易的成功会导致今后交易的不断成功 (五)如何建立谈判双方的信任关系 1. 要坚持使对方相信自己的信念。 2. 要表现出自己的诚意。 3. 通过行动最终使对方信 (六)如何促使对方履行协议
商务谈判Business Negotiation

Wood:I see.But if you can ,please work out as soon as possible.
伍德:我明白,但如果可以的话,请尽可能地解决。
Simth:Thanks.We have finally reached a basic agreement on the problems that should be worked out.
史密斯先生:谢谢。对一些需要解决的问题我们终于基本上 达成了共识。
Wood:Both of us parties have made a great effort.
伍德:为此我们双方都做出了很大的努力
Simth:That is ture .It is time for us to sign the contract.
史密斯先生:是的,该是我们签合同的时间了。
Wood:I have been looking forward to this moment. I will fax the counter-signed contract to you later .Each of us has two formal copies of the contract,one in Chinese and one in English.Would you keep these two copies?
史密斯先生:谢谢。对一些需要解决的问题我们终于基本 上达成了共识。
Smith:Yes,that is ok.I understand your position.
史密斯先生:是的,没问题。可以理解。
Wood:That is all right.But our company must test the website each month,of course,this can give you the best level of service.
business-negotiation-case-商务谈判实例

Business Negotiation Case - 商务谈判实例背景介绍商务谈判是企业经营中不可避免的一项任务。
一次成功的商务谈判不仅能够增加业务收入,还能够促进职场人脉的拓展。
但是商务谈判的过程中常常会遭遇到难以预料的问题,尤其是在跨国商务中更是如此。
本文将介绍一次成功的跨国商务谈判案例,以供大家参考。
商务谈判的目标我们的团队旨在将某公司的产品销售至某个欧洲国家,我们已经联系到该国家的一家代理商,并且与代理商初步商定了销售方案和价格。
此次商务谈判的目标是:在尽可能地保证业务利润的基础上,协商达成最佳的合作方案。
商务谈判的前提在进行商务谈判之前,我们应该了解一些必要的信息:•该国家的市场需求和竞争状况;•代理商的实力和信誉度;•与代理商的初步接触情况,如对方的诉求、要求、贡献和问题;•我方的产品特点和质量保证;•我们的价格策略和利润空间。
商务谈判的准备在商务谈判之前,我们需要充分准备,包括:•制定方案:我们应该制定一个详细的方案,包括定价、业务配套服务、售后保障、合同条款等;•确定底限:在进行商务谈判的时候,我们需要对自身的资源和底限有着清晰的认识,否则会产生不必要的损失。
•准备讨论:我们应该学习与代理商相关的法律法规,了解他们的企业文化和商务行为准则,尽量避免文化碰撞。
商务谈判的过程第一次会面在第一次会面前,我们最好可以通过电子邮件或者电话得到代理商的关注,提前许下见面的目的和会议议程。
面对面会议最好选择一个私密场所,以便于未来的讨论。
在第一次会议上,我们应该主要针对以下的问题进行讨论:•协议的范围:讨论代理商的具体业务范围;•客户信息:探讨代理商所拥有的客户信息,特别是有哪些客户群是我们最关注的;•合同条款:初步讨论合同中的条款,包括销售和购买的数量、售后保障、支付方式等。
第二次会面在第一次会议之后,我们应该对谈判内容进行,并在第二次会议上进一步探讨。
第二次会议将主要讨论以下问题:•产品价值:我们应该向代理商介绍我方的产品,让代理商更深刻地认识客户的需求,并且清楚了解产品的定价方式;•形成协议:双方需要商讨并达成一个有利于双方合作的协议;•签署合同:促进合同签署,并且为以后的合作做好准备。
1国际商务谈判概述

第一节国际商务谈判的内涵及特征
一、国际商务谈判的定义
(一)谈判(negotiation) 谈判是指参与各方基于某种需要,彼此
进行信息交流,磋商协议,旨在协调其相 互关系,赢得或维护各自利益的行为过程。
(二)商务谈判(business negotiation)
是指参与各方为了协调、改善彼此的经济 关系,满足贸易的需求, 围绕标的物的交易 条件,彼此通过信息交流、磋商协议达到交 易目的的行为过程。
也可以这样说:“我们从你们那儿购进的这台设 备,已经出现了三次大的故障。看起来,设备还不 能正式投入生产,一天要损失上千元,那么,我们 是退掉这台设备,还是更换主要部件,还是采取其 他补救措施?”
提出互利选择
1967年,“六天战争”以来,以色列占领了 埃及的西奈半岛。当1978年埃以双方坐下来 商谈和平时,以色列坚持要保留西奈半岛的一 部分,而埃及则坚持全部收回西奈,人们最初 反复在地图上划分西奈的埃以分界线,但无论 怎样协商,埃以拒不接受。
显然,仅把目标集中在领土划分上是不能解 决问题的。 那么,有没有其他的利益分配办法 呢?以色列的利益在于安全,他们不希望归还 西奈半岛后,埃及的坦克随时都有可能从西奈 边境开进以色列;而埃及的利益在于收回主权, 从法老时代西奈就是埃及领土的一部分。
症结找到了,最后的协议是:西奈完全归 还埃及,但是,要求大部分地区非军事化, 以保证以色列的安全,埃及的旗子可以到处 飘扬,但埃及的坦克却不能接近以色列,形 成双方互利的结果。
案例
❖ 一家美国公司想与另一家公司共同承担风险进行经营,但 困难的是,该公司对这家美国公司的信誉总不大相信。为了 解决这个问题,公关人员安排了一个特别的地点,请两公司 的决策人会面。这个特别的地方有一座狗的雕塑,关于这座 狗的雕塑还有一个故事传说。故事中有一只名为“巴公”的 犬,对主人非常忠诚。有一次主人出门未回,这只狗不吃不 喝,一直等到死,后来人们把它称为巴公犬,把它当成了忠 诚和信用的象征,并在这个传说的地方为它塑了像,所以许 多人为了表示自己忠诚和信用,就把这里作为约会地点。当 两个公司的决策人来到这里时,彼此都心领神会,合同就这 样顺利签署了。足智多谋的公关人员针对对方有些疑虑的心 理,采取巧妙的措施,安排了一个有特殊含义的谈判地点, 使问题迎刃而解。
Chapter1BusinessNegotiation商务谈判

Chapter 1 Business Negotiation
1.Some Basic Concepts of Negotiation
(1)The Concept of Negotiation A negotiation is a process of communication between parties
• 2.The Forms of Business Negotiation
Chapter 1 Business Negotiation
3.The Overall Framework of International Business Negotiation
Background Atmosphere Factors
1)the best target; 2)the intermediate target; 3)the acceptable target.
Chapter 1 Business Negotiation
• 5.Basic Rules of International Business Negotiation
• 1.Some Basic Conceots of Negotiation • 2.The Forms of Business Negotiation • 3.The Overall Framework of International Business
Negotiation • 4.Features of International Business Negotiation • 5.Basic Rules of International Business Negotiation • 6.The General Producer of International Negotiation • munication Skills for Negotiations • 8.Types of Negotiation Styles • 9.The Business Contract
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Business Negotiation Plan课程代码 04C12课程名称 商务谈判专 业 商务英语时 间 2016年6月组 员崔梦瑶 0134286杨霞 0134290肖招兰 0134288徐云娟 0136228Business Negotiation PlanParty A (seller): Gree Electric Appliances Inc. Of Zhuhai Party B (buyer): Happiness Household Appliances Inc. of New York Date: June 6th,2016Venue : meeting room of our companyNegotiation team: Cui Mengyao Xiao Zhaolan Yang Ming Xu Feng Li TianDivision of work: Member PositionCui Mengyao The main negotiator the main representative of our negotiation team, who isthis negotiation.Xiao Zhaolan The vice negotiatorShe’s responsible for giving suggestions to the main negYangMingThe recorder His task is to make written records during negotiation. Xu Feng The legal advise He is in charge of negotiation disciplines and legal codeLi Tian Thefinancial person He is in charge of clause on price and financial problem and purposes of the other party.Theme of negotiation :Party B would like to buy air conditioners from our company ,we will negotiate around the two main questions as following :1. The price and the discount of air conditioners2. The way of payment and the time for goods deliveryBackground:1. It is the first time for us to cooperate with Happiness Household Appliances Inc. of New York which is a startup and want to buy 3000 sets of air conditioner from company , our party should not only sell our products and expand our market with reasonable price, but also build up long-time relationship with them.2.Current market is buyer’s market, and competition on air conditioners are fierce ,which means that Happiness Household Appliances Inc. of New York enjoy more advantage during negotiation.3. Both of two sides have relatively strong intention to cooperate with each other.pricing strategy:Fix cost15001000ChangeablecostTotal cost25001000Expectedprofit3500ExpectedpriceBottom price3000Unit: RMB/setGoal:General goal:o ur party should not only sell our products and expand our market with reasonable price, but also build up long-time relationship with them.Specific goal:① satisfied goal: party B accept our price of 3500RMB CIF New York perset and agree to pay us by letter of credit .② accepted goal: we give them some discount to encourage future business by 5%.③ bottom goal: two party reach the agreement that we sell our products with lowest price while party B agree to increase the quantity they order.AgendaThe first day:9:00 a welcome in the airport9:30--10:00 arrangement of hotel11:30--12:30 serving them lunch and introduction 1:30--3:00pm visiting our company and factory3:30--4:30pm preliminary negotiation in afternoon tea timeThe second day:8:30--11:30 formal negotiation and reaching agreement ongeneral issue1:30--2:30pm reaching the agreement on details3:00--6:00pm discussion about contract provisionsThe third day:9:00--11:00 signing the contract1:00--5:00 accompanying them to visit our city6:30--8:00 holding a Banquet to celebrate the cooperation Analysis of advantages and disadvantagesOur advantages:1. our air conditioner has good quality with advanced technology to save energy which is appreciated by customers , at same time, we have outstanding supply chain and after-sale serves2. Our company enjoy good reputation both abroad and domestic. In addition , recently, our company devote a lot to improve advertisement and promotion, all of which are better for party B to promote their sale.3. Our company have a bright international prospect and enjoy increasing market share abroad.Our disadvantages:1. Our price is higher compared with other suppliers because of our higher cost on advanced technology.2. our time of manufacturing production is a bit longer.Party B’s advantages:1.Current market is buyer’s market, they have a lot of choices which can help them get lower price.2. They have good online -sale mode, which can not only improve their own sale but also speed up supplier’ asset recovery.Party B’s disadvantages:1. It’s a startup which lacks strong capital and reputation to get better supplier than us.2. It desperately need products to expand market.Identification of interestconflicting interest:We want to sell our products with reasonable price, while party B would like to decrease price, so price will be major conflict. In addition , both side want to take the way of payment which does good for itself.Common interest:Both side have the intention to cooperate with each other so that itself canexpand market and strength influence with the help of another party. At same time, as a seller ,with the gradual increase of competition in market and quick development of appliance, we want to decrease our storage as fast aspossible; as for buyer, party B has strong desire for production to dispatch for customers, so both of us will agree to make quick shipment.Negotiation strategies and tactics1.To use cooperative strategy to manipulate the negotiation,and try our bestto maintain good relationship.2. Avoidance. To focus more on discussing issues that benefit us such as our quality , advanced technology and great reputation which appear to them, ifwe can ,we are better use data to objectively state the those facts,and avoid some week aspects go against us.3.ToCarry out Limited Authority strategy when the other party puts forward some unacceptable requirements.4. To ask some questions and listen to them carefully so that to seize some points that can help us better understand their goals and requirements.5.Topause sometimes, if there is any drawbacks for us, we can pause and find out the helpful Solution.6. Step-by-step strategy. We should come up with our expected benefits skillfullyfrom easy to difficult, and act cautiously.Negotiation procedure:opening stage:Honest start and cooperate to exploit strategy: firstly, my company sincerelyand frankly shows that our purpose and overall goal, emphasis on our cooperationsincerity,but do not reveal any of our requirements and conditions; Secondly, withadopting the suitable tactics of point, listen to the party B statement, grab point and vulnerabilities, and along the holes for the attack, breakthrough, to occupy the critical initiative.Negotiation stage:Step-by-step strategy: 1.we will offer our price of 3500 RMB CIF NewYork per set2.If they insist in concession,we can reduce our price by 5% to maintaingood relationship and get promise of next cooperation3.we can give a little more discount if they agree to use L/C to payHolding the bottom line:4.We can use the principle of concession suitably. We should but never give in when we reduce our price to bottom line of 3000 RMB CIFNew York per setStage of suspension:If there exist some problems between two party that can’t be settleapproximately right now ,reasonable using a pausewith a certain sense of humor can not only suspend the problemso that we can spend more time to develop some new constructive solutionsbut also calm down to maintain good relationship.The last stage :reach agreements, clear the final negotiations as a result, the present meeting recordand the contract template ,please confirm each other, and formally sign the contracttime as both determined.More importantly, we should buried an suitable opportunity to enhancerelationship after negotiation in order to establish long-term cooperationwith B party.Budgetproject entertainment Accommodation banquet gift transportationexpense100015004000500040011900 RMBTotalcostPossible problems and relative solutions:①possible problems:The other party may require the price reduction without our reach, andstress that other suppliers can offer lower price than me.corresponding solutions:At that time, we should take data to explain for party B that our higher priceis because of good quality advanced technology and so on, which are benefitfor their promotion. In addition, our worldwild-brand is intangible assert that others can not compare with.②possible problems:The other party may not agree to the requirement of paying by L/C. Because it is increase their cost.corresponding solutions:We will sincerely declare the fact that it is the first time for our two party to cooperate, L/C will offer more guarantee for both of us,and we can approximately promise that more discount and more flexible way of payment in next business. If desperately needed, we can give some discount to reach agreement on this term.Anticipated outcome:Both of two party close the deal satisfactorily and build up long-term relationship.。