高速铁路服务英语( 2 Ticket Service
铁路客运服务英语车站篇(Project One-1)
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Part 2 Skills Development
Sentence Patterns 14. Each adult can bring along one child with height less than 1.2 meters for free. 每个大人可以免费携带一名身高不超过1.2米的儿童。 15. Half price for more than one child or with height from 1.2 to 1.5 meters. 携带一名以上儿童或身高1.2米到1.5米的儿童需要购买半价票。 16. Children with height more than 1.5 meters have to buy fullprice tickets. 身高超过1.5米以上的儿童需要购买全价票。
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Part 2 Skills Development
Dialogue 1 A passenger wants to buy tickets at the railway ticket office.
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Part 2 Skills Development
Dialogue 1 A passenger wants to buy tickets at the railway ticket office.
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Part 1 Warming Up
Do you have some experiences of booking tickets? Can you share them with your classmates?
Booking Tickets
7
Part 2 Skills Development
铁路客运服务英语车站篇(Project Five)
Part 2 Skills Development
Dialogue 3 The ticket gates for Train G8908 are closed. A passenger runs
to the gates in a hurry.
Gate Staff: Sorry, sir. Don't jump gates. To ensure safety, ticket gates for all trains leaving this station will close 3 minutes before departure. Passenger: What should I do now? Gate Staff: Don't worry, sir. Please rebook at the ticket office. Passenger: Where is the ticket office? Gate Staff: Go downstairs by escalator over there, please. It's on the first floor. Passenger: Thanks.
11
Part 2 Skills Development
Dialogue 1 Mr. Smith does not know how to operate automated ticket
gates. He is asking a gate staff for some advice.
Mr. Smith: OK. If I hold a China Railway ExpressPay Card, how to pass through? Gate Staff: When using China Railway ExpressPay Card (or valid Chinese ID cards with a booked e-ticket), touch and hold your card at the designated “touch here” spot. When the gates open, take your card and pass through. Mr. Smith: And if my ticket is rejected, what should I do? Gate Staff: Don’t worry. Back out quickly from the ticket gates and see station staff. Mr. Smith: Thank you for your advice.
高速铁路服务英语( 2 Ticket Service
Part 1 Book the tickets
Ⅰ. Discussion
1. Do you have some experiences of booking tickets? If so, what’s the procedure? 2. How much do you know about booking tickets?
Suppose that you have taken the dangerous articles into the
station, what will happen?
good view.
Local express or express train? Is the price of express ticket different from that of local express train? Sorry, the tickets of that time have been sold out. Would you like
5. Just go through the No.8 ticket-barrier over there.
6. Have a good trip. 7. We’re supposed to check in… 8. The checking time on the ticket says… 9. Do we need to show our ID cards when checking in? 10. Are they going to frisk…
6. I’d like to…
7. How about… 8. There are… 9. Do you mind if… 10. Could I have your name and number, please?
高速铁路乘务员英语
1 Which ______does the 164 from Chengdu arrive at?
2 Please wait at the _______until it's announced
3 Meals are served in __________.
4 The ________used a puncher to check the tickets.
补票用语
1、 Your child is already over 1.1m， please buy a children` ticket.
你的小孩已超过1.1米了，请买小孩票。
Your child is already over 1.4m， please buy an adult ticket.
你的小孩已超过1.4米了，请买大人票。
Sorry，your luggage is overweight ， please buy a luggage ticket.
翻译人员将fire fight一词理所当然地翻译成“消 防器材”，殊不知，这一词在英文中是“交火、炮 战”之意
“Fire extinguisher, please don’t move it at will”才符合其中文意思。至于“safety device”二 词也是完全是可以删掉的。
Garbage only, not for cigarette butt
售票处
At the booking office
1 How long will this train take to go to Beijing？这列直达快车开到北京要多久？
2 This express will go straight from Beijing to Tianjin.这列快车从北京直达天津。
《高铁乘务英语》Task-2
task
and
then
practice
it
with your partner.
Text
Text: Where to buy a train ticket?
1.Railway Station 2.Designated Ticket Office
soft seat
soft berth
Luxury soft sleeper 豪华软卧
Seat classes
• The train has different sections, such as hard and soft sleepers, and hard and soft seating.
Dialogue 3
5.询问票价：How much… 6.In all=in total 一共 7.Serve sb为某人服务 8.旅途愉快：Hope you have a good journey./Have a nice trip./Have a pleasant journey./Enjoy your trip.
Dialogue 4
1.students’ ticket window 学生售票窗口 2.Be entitled to de sth 有…的资格 3.25% off 7.5折 4.Less expensive=cheaper 便宜一点 5.Show sb sth=show sth to sb 向某人展 示某物 6.Student ID card 学生证
5.Service fee/charge 服务费
6.Student ticket 学生票
7.Children ticket 儿童票
8.Credit card 信用卡
9.Cash 现金
高速铁路服务英语( 3 Station Service
How long does it take on foot?
which bus should I take to go to the downtown? I’d like to go to the shopping mall which is nearer. How can I get to there? So has the last train to Pi’xian West already gone? I just missed
3. Hearing the announcement that your train will be delayed for
half an hour, while you are in the waiting hall, what will you do?
Ⅱ. Passage
Sentence patterns:
Work in groups. Suppose you come across some friends in
the waiting hall, you are very excited and talk with them.
Part 2 Left luggage
Ⅰ. Discussion
1. When you are traveling, what kind of things will you take? 2. If you lost your luggage which is very important in the station, what should you do?
Sentence patterns:
1. How much time would we save if... 2. How much is the fare? 3. Go through the ticket wicket, and go straight on. It’s on the right hand side. 4. Pay attention to your departure time.
铁路各专业英语单词整理
铁路各专业单词整理Freight train货运列车Passenger train旅客列车Heavy freight重载货运Sleeping car卧铺车Dining car餐车Run-around track调车线Inter-city train城际列车Local train管内列车，慢车Elctric traction电力牵引Stopper慢车Double-decked passenger train双层旅客列车Locomotive 机车freight wagon货车passenger coach 客车multiple units动车组metro car 地铁车辆light rail轻轨railway service cars 铁路服务车Coach, carriage 客车Motor car （trailer car）动力车（拖车）Container集装箱车Tanker罐车Driving cab司机室TOFC平板拖车Box wagon棚车Monorail单轨Refrigerator wagon冷藏车High-speed railways高速铁路Maglev磁悬浮Open-topped wagon敞顶车Rail铁轨standard gauge标准轨距narrow gauge, broad gauge窄轨，宽轨Trackbed 道床Sleeper 枕木Crosstie 枕木subballast，道砟，底部道砟fastener紧固件Turnout道岔Derail(derailment)脱轨Crossing 平交道口colliery 煤矿quarry 采石场flanged steel wheels 有凸缘钢轮copper ore 铜矿speak of 谈到，提及backbone 骨干bulk freight 散装货物mass commutation traffic 大规模通勤运输short haul 短途运输Merchandise traffic 货物运输Depreciation 减值，折旧，贬值Settling 沉降，沉积bulk freight 散装货物Subgrade 地基，路基Soil stratum 地层Embankment 堤坝Trim off 修剪Organic topsoil 有机表层土ivil engineering 土木工程Earthwork 土方，土方工程Gravity wall 重力墙Drainage 排水系统，排水装置Real estate 房地产，不动产Crane 起重机Tamper 捣固机Trolley 台车，手推车，电车Headway 进展，向目标前进Cog railway嵌齿铁路Rubber-tired underground橡胶轮地铁Siding旁轨，支线Coupler车钩Maintenance of way 道路维护Long-distance train长途列车Channel Tunnel海峡隧道parcel package 包裹Travelling post offices 移动邮局 Centrifugal force 离心力pram 婴儿车Wheelchair 轮椅Conurbation 有卫星城市的大都市elevated structure 高架结构Accelerate (decelerate) 加速（减速）Tram, trolley, streetcar有轨电车 Flexibility 机动，灵活 Low loder 低架拖车Sneak into 偷偷地摸进Stow away 偷乘，搭白车Fatality disasterKit 工具包，装备earn one‘s keep 值得雇用, 挣饭吃Show up 揭露，露出Dead end terminal 闭塞终端 Buffer stop 止冲器 Crossover 转辙轨Locomotive escape 机车折返 Phase out 逐步淘汰，逐步停止Intensive service auxiliary equipment 辅助设备, 备用设备, 附属设备Heavy maintenance 大修Keep at forefront of 保持在……最前沿train loading 列车运载量Train capacity 列车运载能力Density of passengers 乘客密度Load factor 上座率Patronage 保护，光顾，赞助High degree of standardisation 高度标准化pilot end beam Bellmouth 钟形口，喇叭口Line up 整队，排列Semipermanent coupler 半永久车钩Be bolted together 螺栓连接Cushioning 减震，缓冲Uncoupling 解钩，拆开（反，coupling）Buckeye, Knuckle and Janney coupler 詹式车钩Coupler knuckle (jaw) 钩舌Coupler head 钩头Hinge pin 折页销Fully automatic coupler 全自动车钩Disengage 脱离pneumatical 风力的，空气的Keep in good working order 保持正常运转状态Drawgear 牵引装置Bolt 螺栓Pedal 踏板Funicular 索道Coupler alignment bar 车钩调直杆Pushbutton 按钮Shock absorber 减震器Multicore cable 多芯电缆Baggage行列车Coach客车Combine合造车Dome圆顶车Lounge游乐车Dinner餐车Observation瞭望车Sleeper、 sleeping car、Pullman卧铺车RPO铁路邮政车Housing car封闭车Autorack, auto carrier汽车运输车Boxcar, or van棚车Refrigerator car, reefer冷藏车Stock car牲畜车Open top car敞车Gondola敞车Hopper漏斗车Ballast car砟车Flat car平车Depressed-center flat car凹底平车Piggyback car背负式车Schnabel car钳夹车Tank car罐车Caboose守车Snow plow除雪犁Dynamometer car动力检测（试验）车Encompasss 包围，环绕，构成，包括Listed in alphabetic order 按字母顺序排列lining 衬里，衬套，内层Contamination 污染，玷污Corrosive action 腐蚀作用Stainless steel 不锈钢Glass enamel 玻璃釉彩，搪瓷Pocket for stake 柱插口Tie-down point 栓柱Manual brake equipment 手制动Air brake equipment 空气制动primary underframe 主车架，主底架Cumbersome 笨重的Intermodal shipping 联合运输Tonnage 吨位log 木材，原木Lumber 木材Slope down 向下斜Scrap metal 金属屑，废金属Aggregate 粒料，总计，聚集Wood chip 木屑，木片Drop end 落端门Shovel 铲Perishable freight 易腐货物spoiling 变坏，损毁Insulation 绝缘层，保温层Keep outCooling system 冷却系统Cold brine 冷盐水Waterproof 防水的Airtight 密封的，气密的Warehouse 仓库，库房Breakage 破坏，破损Barrel 桶Drum 鼓型圆桶safety valve 安全阀Tilting train摆式列车Head-end equipment车端设备Branch line支线Air-conditioned hard seat car空调硬座车seating capacity定员Length between truck pivot centers车辆定距tare weight空重Clearance 间隙Wheelbase轴距Gauge轨距Constructional speed构造速度Wheel diameter车轮直径Stanhope 轻便马车en route 在途中Streamlined 流线型的Ornate 装饰的, 华丽的, (文体)绚丽的to date 到此为止Aluminum steel 铝钢，含铝钢evolve into 发展[进化]成Fluted 有凹槽的Conveyance 运输Row upon row 一排排，一行行carry-on 手提行李，手提的Aisle 走廊Partitioned into 分割，分隔开efficiency apartment 有小厨房和卫生设备的小套公寓房间，公寓小套间Interior 内部Galley 厨房Recede 后退，倒退，变得模糊Fell out of use 开始不用，渐废Vantage 优势，有利情况Roofline 屋顶轮廓线Dumbwaiter 楼上楼下送饭菜的小升降机，可移动的上菜架或上菜桌Aluminum of high strength alloy 高强度铝合金pane 长方块, 尤指窗格, 窗格玻璃, 边, 面，方框Vestibule 门廊, 前厅Ride comfort乘坐舒适性Irregularity轨道不平顺Wheel tread车轮踏面Suspension悬挂系统Tread gradient踏面锥度Flange轮缘Running performance运行品质Articulated bogies铰接式转向架Lower center of gravity低重心Swing hanger摇枕吊Bolster bogie摇枕转向架Bolsterless bogie无摇枕转向架Wheelset hunting轮对蛇行Anti-yaw damper抗蛇行减震器Suspension gear悬挂装置JR日本铁路Bogie frame构架Lateral damper横向减震器Traction transfer device牵引装置Brake equipment制动装置Axle bearing and axle box轴箱轴承及轴箱Axle spring轴箱弹簧Brake disk制动盘Traction motor牵引电机Gear box齿轮箱，减速箱Wheelset轮对Traction force牵引力Air spring, air bag空气弹簧Side beam侧梁Coil spring圆弹簧Cross beam横梁Press welding压力焊B earing轴承Support rigidity支撑刚度Pedestal swing spring type导框式定位Play，游间，游隙，摆动量Leaf spring板弹簧IS typeIS拉板式定位Bending strength弯曲强度Unsprung mass(weight)Non-sprung mass簧下质量Axle beam type转臂式定位Cylindrical roller bearing圆柱滚子轴承Ball bearing球轴承Overhaul大修Nose suspension device轴悬，臂式悬挂装置Cardan driving device 万向轴驱动Torque converter变扭器Wheel tread brake踏面制动Disc brake盘型制动Brake shoe闸瓦Frictional heat摩擦热Brake pad制动闸片Motor braking动力制动Quill drive 空心轴驱动Hollow shaft空心轴Gearwheel, driven gear从动齿轮Pinion, driving gear主动齿轮Electric locomotive电力机车Rail head轨头Reprofile镟修Wheel/rail interface轮轨关系Lubricant润滑物Flatted wheel车轮擦伤Bogie transom转向架横梁Brake cylinder制动缸Parking brake停车制动Heavy duty brake重载制动Frame mounted motor架悬式电机Lifting lug吊耳Gearbox齿轮箱Compressed air压缩空气WSP(wheel slide protection)车轮防滑装置Speed sensor速度传感器Pendulum (titling) bogie摆式转向架Service life使用寿命Design concept设计理念Running speed运行速度Maximum speed最大速度Lateral force横向力Transition curve过渡曲线Circular curve圆曲线Self-steering bogie自导向转向架Running stability 运行平稳性Forced steering bogie迫导向转向架Obscurity 隐蔽，偏僻，含糊Abrasion 磨耗In terms of according to、In comparison to 对比Be sensitive to 对……敏感Rotational resistance 回转阻尼Harmonic 谐波, 和声, 谐函数Isolate … from…隔离Be commercialized for 商业化，商品化Welding technology 焊接技术General structure 一般结构Rolled steel 钢材，轧制钢Seamless steel pipe 无缝钢管Critical component 关键部件Corrugated wheel 波形辐板车轮Susceptible to 易受影响的Mass imbalance 动量不平衡Resonance 共振Put into service 投入运营，交付使用Right angle cardan driving device 直角万向轴驱动装置Impede stopForged steel 锻钢Porcupine 豪猪Rubber bushed links 用橡胶衬里的连杆Gearwheel 大齿轮In relation to 关于，涉及，与……比较Degree of coning 锥度Squealing noise 尖啸Flange or rail greasing 轮缘或轨道油脂Slippage 滑动Weled steel box format 焊接箱型结构Press against 压向Neutral section 分相区Leading bogie 导向架Vehicle suspension车辆悬挂系统Cushion system缓冲系统Laminated steel spring板弹簧Axle load轴重Carrying load载重Spring hanger弹簧吊Spring lank弹簧托板Swing link吊杆Side frame侧架，侧梁Side bearer (bearing)旁承Center bearing下心盘Equalizer bar suspension均衡梁式悬挂系统Commonwealth bogie均衡梁式转向架Levelling valve高度调节阀Solid rubber suspension pack橡胶堆悬挂系统Parlance idiom，谈话，说法，用法Take the form of leaf steel spring 采用板弹簧型式Securing strap 保护带，安全带Be left out for simplicity 为简便起见，不显示（去掉）……End on 从一端看，从端面看，一端向前地Rivete 铆钉，固定Side view 侧视图Simplified diagram 简图Sideways movement 侧面运动Reversal 逆转Durability 耐久性, 耐用性; 坚固Axle box yoke 轴箱轭Rubber Chevron V型橡胶Boarding and alighting 上车，落下Intermittent gentle hissing 断断续续的轻微的咝咝声Alight from 走下来，下车Kinetic energy动能Air brakes or pneumatic brakes空气制动Brake pipe列车管，制动管Compressor空气压缩机Main reservoir主风缸Driver’s brake valve司机阀Equalising reservoir均衡风缸Feed valve给气阀；进给阀Angle cock截断塞门，折角塞门Hose橡胶软管（制动软管）Auxiliary reservoir辅助风缸Triple valve三通阀Brake cylinder制动缸Brake block闸瓦Relay valve延迟阀Fail safe 失效安全Friction material摩擦材料Composition material复合材料Brake rigging制动装置Rate of application制动倍率Slide valve滑阀Graduating valve递动阀，节制阀Regulating valve调整阀，调节阀Propagation rate制动波速Distributor分配阀Diaphragm膜片Throttle节流阀slack action列车冲动E-P brake电空制动Dynamic braking动力制动Rheostatic braking电阻制动Regenerative braking再生制动Psi Pounds per square inch磅/平方英尺Replenished 补充Trigger 打开，激发，引起Distributor 分配阀Sophisticated 复杂的Choke 阻气门Inshot 跃升装置; 跃升time lapse 时滞, 时延Elusive 令人困惑的; 油滑的; 难记忆的Spur 踢马剌, 剌激物, 刺激Essential ingredient 关键因素Thyristor 闸流晶体管; 半导体开关元件; 可控硅; 硅可控整流器Circuitry 电路, 线路Resistor 电阻器Power electronic 电力电子Sliding door滑动门，塞拉门Routine examination常规检查Consumable易损易耗件Maintenance regime维修体制Existing railway既有铁路Maintenance management维修管理Interchangeability互换性Operating pattern运行模式Converging聚集，会合Marshalling编组Electrified railway电气化铁路current collection equipment吸流装置Audit审计Performance indicator绩效指标maintenance standard维修标准Common sense 常识Revisit 再访, 重游, 重临Draw on 戴上, 吸收, 利用, 引诱, 向...提取, 招来, 临近Rectify 矫正, 调整Progressively adverse effect on 日益增加的反作用Morale 士气，民心Upholstery 室内装潢Clomatic condition 天气条件Of equal importanceChore 家务杂事Contractual 契约的Good access to components 零部件的易接近性Superfluous 多余的, 过剩的, 过量的Watertight 不漏水的, 水密的Thwarted 反对; 阻挠, 挫败, 妨碍Overlook 俯瞰, 耸出, 远眺, 没注意到Refitting 整修, 改装premise 房产; 房屋Planning stage 计划阶段Termini 目的地, 界标，terminus 的复数Converging 集中，收敛，会聚Proximity 接近, 亲近Jack 插孔, 插座, 起重器, 千斤顶, 男人Inspection pit 检查坑Walkway 走道, 人行道Wheel turning facility 车轮加工设备Constructed wash roadDe-icing arrangement 防止结冰, 装以除冰装置, 除冰Fire alarm 火灾报警Magnetic field磁场Maglev磁悬浮Propulsion推进Levitation 悬浮Guidance导向Attractive force吸引力Ferromagnetic 电磁铁的Magnetic repulsion磁力推进Superconducting magnet超导磁体Linear motor线性电机Magnetizing rail磁化轨道Payload weight负载Dynamic load动载荷Electrodynamic suspension, EDS电力悬浮Electromagnetic suspension, EMS电磁悬浮Levitate (使)轻轻浮起, (使)飘浮空中Cryogenics 低温学Linear synchronous motor LSM同步直线电机Linear induction motor LIM直线感应电机Gas turbine 燃气涡轮Turboprop 涡轮螺旋桨发动机Concurrently 同时发生的事件，并发的, 协作的, 一致的Availability crisisMetropolitan 大城市Turbulence 骚乱, 动荡, (液体或气体的)紊乱FRA Federal Railroad Administration 联邦铁路管理局[美] Power supply供电Electric traction system电力牵引系统Overhead wire接触网Power transmission电力传输Third rail第三轨Collector受流器Pantograph受电弓Return circuit回路Substation配电站Earthing protection接地保护Signalling circuit信号电路Catenary接触网Dropper吊线Electric arc电弧Mast柱子Booster transformer, BT吸流变流器Return wire回流线Track magnet轨道磁铁Neutral section分相区Communication cable通信线缆Pigtail引线In parallel with 与...平行、与...并联Microprocessor 微处理器Grip with 掌握，理解Electrolysis 电解Insulated 绝缘的Manhole (锅炉, 下水道供人出入检修用的)人孔, 检修孔At one’s peril 由某人自担风险Take precautions to do 采取防范措施Aggravate 使恶化, 加重Stitching 用U字钉钉箱, 缝纫Sag 松弛, 下陷, 下垂, (物价)下跌, 漂流Evacuate 疏散, 撤出, 排泄Visual intrusion 视觉障碍，妨碍CBI英国工业联合会Urban transport policy 城市交通政策Urban sprawl城市扩张Light rail轻轨Road transport路面交通Steep gradient大坡道sharp curve小半径曲线Criteria标准Congested urban area 拥挤的城市区域House of Commons Transport Committee 上议院交通委员会Congested 拥挤的Pedestrians 步行者Cyclists 骑脚踏车的人Public transport user；公共交通使用者Motorists 乘汽车者Intractable 难处理的Down-marketed 价廉质次的, 低档市场的Park and ride 停车换乘Pollutant 污染物质Resurgence 复苏Overambitious 野心太大的Underutilized 为充分利用的。
动车高铁乘务英语
1.CRH 中国高速铁路(China Railways High-speed）2.bullet train 动车3.conductor 列车长4.car attendant；train attendant 列车员5.waiting room 候车室6.dining car, restaurant car，diner 餐车7.Free of charge 免费8.window seat 靠窗座位9.make a broadcast 广播一下，broadcasting room 广播室dies and gentlemen，女士们先生们：11.Security check, please!请安检！12.No smoking here please。
请勿抽烟13.What's the matter？您怎么了？14.Mind your steps。
注意脚下15.Ticket，please。
Have your ticket back。
您的票！请把票那好。
16.This way, please. Follow me，please. 请这边走。
请跟我走。
17.The other end of the coach. 在车厢的那一端。
18.Your passport，please。
您的护照。
19.Just wait a moment. Ok? 稍等会，好吗？20.Sorry，I don’t quite understand you. speak slowly抱歉，我没听懂，您说慢一点21.Welcome aboard our train。
I'll be at your service during the whole journey。
欢迎乘坐我们的列车，我将全程为你们服务。
22.Attention，please. The next station is zhengzhou（xi an）.请大家注意,下一张是郑州（西安）。
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other time?
Sentence patterns:
1. May I help you? 2. What is your destination, please？ 3. How much do I have to pay? 4. Is the insurance included in the cost?
5. Can I have … in the train?
6. How much time would I save if… 7. As long as I…
8. What can I help you? 9. Wait a moment, I will check… 10. You are welcome.
Ⅲ. Role-play
Situation 1 Work in pairs. Suppose you are buying the tickets in the tation. Make a dialogue about this situation.
Situation 2 Suppose that you buy the tickets on the Internet, what should you do? Situation 3
difficulties you may face up to?
Ⅱ. Dialogue
Is the insurance included in the cost?
Can I have the window seat in the train? Yes, there is a seat number on the ticket. I will give you a seat with
1. How much do you know about refunding the tickets? 2. What is the rules of refunding the tickets? 3. Do you have to pay the refund service charge when you refund the tickets?
6. I’d like to…
7. How about… 8. There are… 9. Do you mind if… 10. Could I have your name and number, please?
11. I think you’d better…
Ⅲ. Role-play
Situation 1 Work in pairs. Suppose you are booking the tickets in the station. Make a dialogue about this situation. Situation 2
Part 2 Buy the tickets
Ⅰ. Discussion
1. Do you have some experiences of buying tickets? If so, can you share them with your classmates? 2. Do you know what the procedure of buying tickets is? 3. When you buy the tickets in the railway station, what
Unit 2 Ticket Service
Part 1 Book the tickets
Ⅰ. Discussion
1. Do you have some experiences of booking tickets? If so, what’s the procedure? 2. How much do you know about booking tickets?
good view.
Local express or express train? Is the price of express ticket different from that of local express train? Sorry, the tickets of that time have been sold out. Would you like
Sentence patterns:
1. What time is the next train to… 2. When does it get there？ 3. It’s scheduled to arrive at… 4. Can I reserve a seat?
5. Single or return?
3. How many ways do you know about booking tickets?
Ⅱ. Dialogue
What time is the next train to New York？ When does it get there？
பைடு நூலகம்How much is it？
Single or return? I’d like to reserve four berth tickets on T66 for Beijing. Semi-cushioned berth or soft berth?
Work in pairs. Suppose that you don’t know how to book the
tickets, so you must ask someone to get some useful information. Situation 3 Suppose that you book the tickets by phone, what should you do?
Work in pairs. Suppose that you have some difficulties when
you buy the tickets. Make a dialogue about this situation.
Part 3 Refund the tickets
Ⅰ. Discussion