CRH(高铁)服务指南翻译
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铁路客运服务英语车站篇(Project One-1)

您得明天来这里购买10月18日的车票。
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Part 2 Skills Development
Sentence Patterns 14. Each adult can bring along one child with height less than 1.2 meters for free. 每个大人可以免费携带一名身高不超过1.2米的儿童。 15. Half price for more than one child or with height from 1.2 to 1.5 meters. 携带一名以上儿童或身高1.2米到1.5米的儿童需要购买半价票。 16. Children with height more than 1.5 meters have to buy fullprice tickets. 身高超过1.5米以上的儿童需要购买全价票。
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Part 2 Skills Development
Dialogue 1 A passenger wants to buy tickets at the railway ticket office.
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Part 2 Skills Development
Dialogue 1 A passenger wants to buy tickets at the railway ticket office.
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Part 1 Warming Up
Do you have some experiences of booking tickets? Can you share them with your classmates?
Booking Tickets
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Part 2 Skills Development
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Part 2 Skills Development
Sentence Patterns 14. Each adult can bring along one child with height less than 1.2 meters for free. 每个大人可以免费携带一名身高不超过1.2米的儿童。 15. Half price for more than one child or with height from 1.2 to 1.5 meters. 携带一名以上儿童或身高1.2米到1.5米的儿童需要购买半价票。 16. Children with height more than 1.5 meters have to buy fullprice tickets. 身高超过1.5米以上的儿童需要购买全价票。
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Part 2 Skills Development
Dialogue 1 A passenger wants to buy tickets at the railway ticket office.
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Part 2 Skills Development
Dialogue 1 A passenger wants to buy tickets at the railway ticket office.
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Part 1 Warming Up
Do you have some experiences of booking tickets? Can you share them with your classmates?
Booking Tickets
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Part 2 Skills Development
铁路客运服务英语车箱篇(Project Fourteen)

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Part 2 Skills Development
Dialogue 1 A lady needs to put stroller and change her baby’s diaper.
Passenger: Excuse me, my baby needs her diaper changed. Is diaper changing table
known to train staff. 如车上有医生/护士,请告知列车工作人员。 13. If there is anything I can do for you, please don’t hesitate to
tell me/ please let me know. 如果有需要的话,请您随时跟我说。
RAILWAY PASSENGER SERVICE ENGLISH
铁路客运服务英语
14 Project
Special Care Passenger Service
重点旅客服务
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Part 1 Warming Up
What kind of passengers are considered special care travellers in China?
down and hurt his leg. If you are a medical doctor, please contact any of our train staffs
immediately. Thank you.)
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Part 2 Skills Development
Dialogue 3 A senior passenger fell down onboard.
Passenger: Thanks.
Part 2 Skills Development
Dialogue 1 A lady needs to put stroller and change her baby’s diaper.
Passenger: Excuse me, my baby needs her diaper changed. Is diaper changing table
known to train staff. 如车上有医生/护士,请告知列车工作人员。 13. If there is anything I can do for you, please don’t hesitate to
tell me/ please let me know. 如果有需要的话,请您随时跟我说。
RAILWAY PASSENGER SERVICE ENGLISH
铁路客运服务英语
14 Project
Special Care Passenger Service
重点旅客服务
2
Part 1 Warming Up
What kind of passengers are considered special care travellers in China?
down and hurt his leg. If you are a medical doctor, please contact any of our train staffs
immediately. Thank you.)
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Part 2 Skills Development
Dialogue 3 A senior passenger fell down onboard.
Passenger: Thanks.
铁路客运服务英语车站篇(Project Five)

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Part 2 Skills Development
Dialogue 3 The ticket gates for Train G8908 are closed. A passenger runs
to the gates in a hurry.
Gate Staff: Sorry, sir. Don't jump gates. To ensure safety, ticket gates for all trains leaving this station will close 3 minutes before departure. Passenger: What should I do now? Gate Staff: Don't worry, sir. Please rebook at the ticket office. Passenger: Where is the ticket office? Gate Staff: Go downstairs by escalator over there, please. It's on the first floor. Passenger: Thanks.
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Part 2 Skills Development
Dialogue 1 Mr. Smith does not know how to operate automated ticket
gates. He is asking a gate staff for some advice.
Mr. Smith: OK. If I hold a China Railway ExpressPay Card, how to pass through? Gate Staff: When using China Railway ExpressPay Card (or valid Chinese ID cards with a booked e-ticket), touch and hold your card at the designated “touch here” spot. When the gates open, take your card and pass through. Mr. Smith: And if my ticket is rejected, what should I do? Gate Staff: Don’t worry. Back out quickly from the ticket gates and see station staff. Mr. Smith: Thank you for your advice.
Part 2 Skills Development
Dialogue 3 The ticket gates for Train G8908 are closed. A passenger runs
to the gates in a hurry.
Gate Staff: Sorry, sir. Don't jump gates. To ensure safety, ticket gates for all trains leaving this station will close 3 minutes before departure. Passenger: What should I do now? Gate Staff: Don't worry, sir. Please rebook at the ticket office. Passenger: Where is the ticket office? Gate Staff: Go downstairs by escalator over there, please. It's on the first floor. Passenger: Thanks.
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Part 2 Skills Development
Dialogue 1 Mr. Smith does not know how to operate automated ticket
gates. He is asking a gate staff for some advice.
Mr. Smith: OK. If I hold a China Railway ExpressPay Card, how to pass through? Gate Staff: When using China Railway ExpressPay Card (or valid Chinese ID cards with a booked e-ticket), touch and hold your card at the designated “touch here” spot. When the gates open, take your card and pass through. Mr. Smith: And if my ticket is rejected, what should I do? Gate Staff: Don’t worry. Back out quickly from the ticket gates and see station staff. Mr. Smith: Thank you for your advice.
English for Railway Service

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6. Sorry, my English is very poor, please speak more slowly. 7. Pardon? 8. I beg your pardon. Please say it once more. 9. Sorry to trouble you. 10. Sorry to have kept you waiting. 11. Sorry to be in your way. 12. Sorry, the supper is not ready. 13. Sorry, the water has not boiled yet. 14. I’m so sorry for what I’ve said. 15. I’ll try to make sure it doesn’t happen again.
• C.从 20——99 • 整数几十中除twenty,thirty, forty,fifty,eighty为 特殊形式外,sixty,seventy,ninety都是其个位数 形式后添加后缀-ty构成。 • 表示几十几时,在几十和个位基数词形式之间添加 连字符“-”,如: 21 twenty-one 76 seventysix • D.百位数 • 个数基数词形式加“hundred”,表示几百,在几 十几与百位间加上and. 101 a hundred and one • 320 three hundred and twenty 648 six hundred an d forty-eight
无票 Tickets unavailable
售票服务用语
Would you take others (tickets)? Would you like others? How about others? Please show me your...
高铁客运站之候车服务演示幻灯片

month. Or you can give it up. 安检员:我们可以帮你保管。但是,你必须一个月内回来取。要不,你就放弃。 Passenger :I’ll give it up.旅客:那我放弃了。 Screeners: Thank you for your corporation. 安检员:谢谢您的合作。
ticket and valid Identification. 早上好/下午好/晚上好,先生/女士,请出示您的车票和有iting Service Sevice Expressions 服务用语
21.All the passengers .Form a line, please. Prepare your tickets , ID cards please.
machine.请您将随身行李放在X光检查器上。
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任务2 候车服务
Waiting Service Sevice Expressions 服务用语 5. Please set down your belongings and step
through the metal detector/security gate. 请您拿出随身物品,并通过金属探测器/安检门。 6. Please pass through the detector one by one. 请一个一个通过探测门。 7. Please come over for inspection 请过来接受检查。 8. Please stand up请站上来。
各位旅客,请按秩序排队,请准备好你的车票和身份证。 22.Sorry,there is something wrong with your ticket. Please
wait a moment. 不好意思,您的车票有点问题,请稍等一下。 23.The train for Hangzhou runs every two hours. 到杭州的火车每2小时一班。 24.Since your ticket is missing, you have to buy another one. 因为您的车票丢失了,所以您必须再买一张票。
ticket and valid Identification. 早上好/下午好/晚上好,先生/女士,请出示您的车票和有iting Service Sevice Expressions 服务用语
21.All the passengers .Form a line, please. Prepare your tickets , ID cards please.
machine.请您将随身行李放在X光检查器上。
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任务2 候车服务
Waiting Service Sevice Expressions 服务用语 5. Please set down your belongings and step
through the metal detector/security gate. 请您拿出随身物品,并通过金属探测器/安检门。 6. Please pass through the detector one by one. 请一个一个通过探测门。 7. Please come over for inspection 请过来接受检查。 8. Please stand up请站上来。
各位旅客,请按秩序排队,请准备好你的车票和身份证。 22.Sorry,there is something wrong with your ticket. Please
wait a moment. 不好意思,您的车票有点问题,请稍等一下。 23.The train for Hangzhou runs every two hours. 到杭州的火车每2小时一班。 24.Since your ticket is missing, you have to buy another one. 因为您的车票丢失了,所以您必须再买一张票。
高速铁路服务英语( 2 Ticket Service

Unit 2 Ticket Service
Part 1 Book the tickets
Ⅰ. Discussion
1. Do you have some experiences of booking tickets? If so, what’s the procedure? 2. How much do you know about booking tickets?
Suppose that you have taken the dangerous articles into the
station, what will happen?
good view.
Local express or express train? Is the price of express ticket different from that of local express train? Sorry, the tickets of that time have been sold out. Would you like
5. Just go through the No.8 ticket-barrier over there.
6. Have a good trip. 7. We’re supposed to check in… 8. The checking time on the ticket says… 9. Do we need to show our ID cards when checking in? 10. Are they going to frisk…
6. I’d like to…
7. How about… 8. There are… 9. Do you mind if… 10. Could I have your name and number, please?
Part 1 Book the tickets
Ⅰ. Discussion
1. Do you have some experiences of booking tickets? If so, what’s the procedure? 2. How much do you know about booking tickets?
Suppose that you have taken the dangerous articles into the
station, what will happen?
good view.
Local express or express train? Is the price of express ticket different from that of local express train? Sorry, the tickets of that time have been sold out. Would you like
5. Just go through the No.8 ticket-barrier over there.
6. Have a good trip. 7. We’re supposed to check in… 8. The checking time on the ticket says… 9. Do we need to show our ID cards when checking in? 10. Are they going to frisk…
6. I’d like to…
7. How about… 8. There are… 9. Do you mind if… 10. Could I have your name and number, please?
高速铁路服务英语( 7 Emergency Treatment
It’s dangerous, for you and other passengers’ safety, please extinguish your cigarette. Excuse me, is this your luggage
Sir, I’m very sorry, but this is a regular security check. Please cooperate.
Situation2
Work in pairs. You are a conductor, and you found there was something wrong with the train, how do you inform the chief
conductor in time?
Part 3 Equipment failure
Ⅰ. Discussion
1. If there is a problem with your train and you must be late, what should you do? 2. If the conductor told you “The train has a serious difficult.” what should you do?
Ⅲ. Role-play
Situation 1
Work in pairs. You are a conductor, and you found there was something wrong with the train, how do you explain to the passengers?
Unit 7 Emergency Treatment
Part 1 Fire safety
高速铁路服务英语( 3 Station Service
How long does it take on foot?
which bus should I take to go to the downtown? I’d like to go to the shopping mall which is nearer. How can I get to there? So has the last train to Pi’xian West already gone? I just missed
3. Hearing the announcement that your train will be delayed for
half an hour, while you are in the waiting hall, what will you do?
Ⅱ. Passage
Sentence patterns:
Work in groups. Suppose you come across some friends in
the waiting hall, you are very excited and talk with them.
Part 2 Left luggage
Ⅰ. Discussion
1. When you are traveling, what kind of things will you take? 2. If you lost your luggage which is very important in the station, what should you do?
Sentence patterns:
1. How much time would we save if... 2. How much is the fare? 3. Go through the ticket wicket, and go straight on. It’s on the right hand side. 4. Pay attention to your departure time.
高速铁路服务英语( 1 Introduction
Y-Tourist Train
Part 4 Development of high-speed rail in China
The Chinese rail network serves all provinces, covering a
total length of 76,000 kilometers (45,600 miles).
EMU 动车组的英文简称(全称 Electric Multiple Units)
Romance car 试运行 SE=southeast standard gauge 标准轨距 Japan’s Tōkaidō Shinkansen 日本东海道新干线
Unit 1 Introduction
Part 1 History
Railways were the first form of mass transportation on land The world’s first contemporary high volume capable (initially 12 car maximum) “high-speed train” was Japan’s
As planned, China will build 42 high-speed passengersal length of 13,000 kilometers in the three
years to come.
Words and useful expressions:
Tōkaidō Shinkansen, which officially opened in October 1964,
with construction having begun in April 1959.
Part 4 Development of high-speed rail in China
The Chinese rail network serves all provinces, covering a
total length of 76,000 kilometers (45,600 miles).
EMU 动车组的英文简称(全称 Electric Multiple Units)
Romance car 试运行 SE=southeast standard gauge 标准轨距 Japan’s Tōkaidō Shinkansen 日本东海道新干线
Unit 1 Introduction
Part 1 History
Railways were the first form of mass transportation on land The world’s first contemporary high volume capable (initially 12 car maximum) “high-speed train” was Japan’s
As planned, China will build 42 high-speed passengersal length of 13,000 kilometers in the three
years to come.
Words and useful expressions:
Tōkaidō Shinkansen, which officially opened in October 1964,
with construction having begun in April 1959.
铁路客运英语 Part2 Train Service
Conversations
Dialogue 2
P—Passenger CA—Car Attendant CA:Good morning,Madam.Is there anything I could do for you? 早上好,女士。有什么需要吗? P:Yes.Where could I wash my hands? 是的。请问哪里有洗手间? CA:There is a washroom at the end of the carriage. 洗手间在每节车厢的顶端。
Conversations
Words ﹠ Phrases
CRH train
高铁列车
train corridor 列车过道
browse the web on the train 在车上浏览网页
Conversations
Dialogue 1
P—Passenger CA—Car Attendant CA:Good evening,sir.This small table is a little dirty.May I tidy it up? 晚上好,先生。这张小桌子有点脏,我能把它整理一下吗? P:OK.Thank you. 好的,谢谢。
Conversations
CA:The tea table is in your armrest,and let me open it for you.
茶桌在侧扶手内,我来帮您打开。 P:Thank you very much. 非常感谢。 CA:My pleasure. 不用谢。
Conversations
CA:The flush button is on the wall.Please press it. 卫生间内冲水按钮在墙壁上,是按压式按钮。 P:Thank you. 谢谢。 CA:You are welcome. 不用谢
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ቤተ መጻሕፍቲ ባይዱ
• 2. It’s prohibited to carry the following dangerous alarms: flammable and combustible materials, corrosive and explosive goods, poisonous and radioactive substances and controlled knives. Hazardous articles are not allowed to be carried with consigned luggage.
• 5. In case of emergency, use the emergency hammer to break the eacape window after the train comes to a stop.
• 6. The most important thing when travelling is safety. It is our common wish to ensure a safe trip. • Passengers out to take care of themselves during the trip. Please mind your step when passing the car door. Please do not put your hands besides the door gap and the joint of the coach, or your finggers might be squeezed. When pouring hot water, do not add too much water. Be careful with the paper cups and plastic cups. Don’t let kids pour hot water on their own in case they might be burnt.
• 3. For your safety, please keep clear of the door. Do not push or press safety equipment such as the emergency stop button and emergency braking button. • 4. In case of emergncy, please allow the train attendants’ instructions. Do not push to grab luggage. If the train attendants are not available, please inform the train staff immediately.
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3.旅客须按票面标明的日期、车次、座别、 铺别乘车。如不能按时乘车,须在开车前 办理退票或一次改签手续。因特殊情况经 站长同意可以在开车后两小时内在购票站 或票面乘车站办理始发改签手续,但因此 改签后的车票不退。
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4. 旅客购买实名制车票丢失时,在票面发 站停止检票时间20分钟2前,提供购买时 所使用的有效身份证件原件、原车票乘车 日期和购票地车站名称,到车站售票窗口 办理挂失补办手续。旅客持挂失补办的新 车票乘车时,应向列车工作人员声明,并 要求列车长开具客运记录。在到站后24小 时内,凭客运记录、新车票和购票时所使 用的有效身份证件原件,至退票窗口办理 新车票退票手续。
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7. 在列车运行途中 ,一旦突发险情,旅 客不要惊慌,听从工作人员的指挥。 列车在每节车厢都配备了灭火器。如 果是初起火情,可用水或灭火器扑救;如 果是较大火灾或爆炸,应立即停车,在列 车停稳后根据工作人员的引导有秩序的撤 离;千万不要在列车运行中盲目跳车,以 免发生不必要的伤亡。
• 7. If an emergency happens during the trip, the passengers shall not panic. Please follow the instructions of the staff on the train. • Every coach is equipped with fire extinguisher. If a fire accident happens, use water or the extingusher to put out the fire, however, if a fire hazard or explosion happens, the train must be stopped immediately. The staff will immediately start up the evacuation when the train is stablized. Please do not jump off the train while th train is still in motion so as to avoid any unnecessary hurt or death.
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CRH铁路旅客旅行须知 Travel Notice
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1. 动车组列车全部实行实名制购票乘车, 旅客乘车前须凭乘车人有效身份证件原件 或复印件购买车票,乘车时须凭购票时使 用的本人有效身份证件原件乘车。 2.随同成人旅行身高1.2-1.5米的儿童可购 买儿童票,超过1.5米时应购买全价票。 每一成人旅客可免费携带一名身高不足 1.2米的儿童,超过一名时,超过的人数 应买儿童票。寒暑假期间学生每年可购买 学校与家庭所在地间动车组二等座学生票 四次。
• 1. Smoking is entirely forbidden on EMU traines. Smoke alarms are installed on EMU trains. When any one smoke on EMU trains, smoke alarms will alert and the operation of EMU trains will be affected.
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5.成人旅客免费携带物品20千克、儿童旅 客10千克。每件物品的外部尺寸长、宽、 高相加不超过160厘米,杆状物品不超过 200厘米,但乘坐动车组列车不超过130 厘米;重量不超过20千克。超过规定物品 应办理托运。旅行中,旅客应自行妥善保 管携带品。 6.乘降列车时请排队先下后上, 不要拥挤。 因站停时间较短,未到站的旅客请不要下 车。
CRH旅客乘车安全须知
• Safety Notice for Railway Passengers
• 注: • CRH(China Railway High-Speed) • EMU (Electromagnetic Unit)电磁单位
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1. 动车组列车各部位均不得吸烟。列车设有烟 雾报警装置,吸烟会引发警报器报警,影响列 车运行。 2. 禁止携带易燃、易爆、腐蚀、毒害、放射性 等危险品和管制刀具进站上车,不得在托运的 物品中夹带危险品。 3. 乘坐列车时,请勿挤、靠车门,不随意扳动 (按下)列车上的紧急制动阀、紧急制动按钮 等安全设备。 4. 发生危及列车、旅客安全情况时,应听从列 车工作人员指挥,保持良好的秩序,不要急于 拿东西。乘务员不在时,请及时通知工作人员。
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5. 必须紧急撤离车厢时,可在列车停稳后, 使用紧急破窗锤打击车厢内两端的紧急逃 生窗玻璃逃生。 6. 出门旅行最重要的就是安全,一路平安 地抵达目的地是大家的共同愿望。 旅行要注意自身安全,经过车门时,请您 注意脚下,以防踩空;不要把手扶在门缝 处和车厢连接处,以防挤伤;您在倒开水 时,不要过满,使用纸杯和塑料杯的旅客 要特别小心,千万不要让小孩单独倒开水, 以免烫伤。
• 2. It’s prohibited to carry the following dangerous alarms: flammable and combustible materials, corrosive and explosive goods, poisonous and radioactive substances and controlled knives. Hazardous articles are not allowed to be carried with consigned luggage.
• 5. In case of emergency, use the emergency hammer to break the eacape window after the train comes to a stop.
• 6. The most important thing when travelling is safety. It is our common wish to ensure a safe trip. • Passengers out to take care of themselves during the trip. Please mind your step when passing the car door. Please do not put your hands besides the door gap and the joint of the coach, or your finggers might be squeezed. When pouring hot water, do not add too much water. Be careful with the paper cups and plastic cups. Don’t let kids pour hot water on their own in case they might be burnt.
• 3. For your safety, please keep clear of the door. Do not push or press safety equipment such as the emergency stop button and emergency braking button. • 4. In case of emergncy, please allow the train attendants’ instructions. Do not push to grab luggage. If the train attendants are not available, please inform the train staff immediately.
•
3.旅客须按票面标明的日期、车次、座别、 铺别乘车。如不能按时乘车,须在开车前 办理退票或一次改签手续。因特殊情况经 站长同意可以在开车后两小时内在购票站 或票面乘车站办理始发改签手续,但因此 改签后的车票不退。
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4. 旅客购买实名制车票丢失时,在票面发 站停止检票时间20分钟2前,提供购买时 所使用的有效身份证件原件、原车票乘车 日期和购票地车站名称,到车站售票窗口 办理挂失补办手续。旅客持挂失补办的新 车票乘车时,应向列车工作人员声明,并 要求列车长开具客运记录。在到站后24小 时内,凭客运记录、新车票和购票时所使 用的有效身份证件原件,至退票窗口办理 新车票退票手续。
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7. 在列车运行途中 ,一旦突发险情,旅 客不要惊慌,听从工作人员的指挥。 列车在每节车厢都配备了灭火器。如 果是初起火情,可用水或灭火器扑救;如 果是较大火灾或爆炸,应立即停车,在列 车停稳后根据工作人员的引导有秩序的撤 离;千万不要在列车运行中盲目跳车,以 免发生不必要的伤亡。
• 7. If an emergency happens during the trip, the passengers shall not panic. Please follow the instructions of the staff on the train. • Every coach is equipped with fire extinguisher. If a fire accident happens, use water or the extingusher to put out the fire, however, if a fire hazard or explosion happens, the train must be stopped immediately. The staff will immediately start up the evacuation when the train is stablized. Please do not jump off the train while th train is still in motion so as to avoid any unnecessary hurt or death.
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CRH铁路旅客旅行须知 Travel Notice
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1. 动车组列车全部实行实名制购票乘车, 旅客乘车前须凭乘车人有效身份证件原件 或复印件购买车票,乘车时须凭购票时使 用的本人有效身份证件原件乘车。 2.随同成人旅行身高1.2-1.5米的儿童可购 买儿童票,超过1.5米时应购买全价票。 每一成人旅客可免费携带一名身高不足 1.2米的儿童,超过一名时,超过的人数 应买儿童票。寒暑假期间学生每年可购买 学校与家庭所在地间动车组二等座学生票 四次。
• 1. Smoking is entirely forbidden on EMU traines. Smoke alarms are installed on EMU trains. When any one smoke on EMU trains, smoke alarms will alert and the operation of EMU trains will be affected.
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5.成人旅客免费携带物品20千克、儿童旅 客10千克。每件物品的外部尺寸长、宽、 高相加不超过160厘米,杆状物品不超过 200厘米,但乘坐动车组列车不超过130 厘米;重量不超过20千克。超过规定物品 应办理托运。旅行中,旅客应自行妥善保 管携带品。 6.乘降列车时请排队先下后上, 不要拥挤。 因站停时间较短,未到站的旅客请不要下 车。
CRH旅客乘车安全须知
• Safety Notice for Railway Passengers
• 注: • CRH(China Railway High-Speed) • EMU (Electromagnetic Unit)电磁单位
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1. 动车组列车各部位均不得吸烟。列车设有烟 雾报警装置,吸烟会引发警报器报警,影响列 车运行。 2. 禁止携带易燃、易爆、腐蚀、毒害、放射性 等危险品和管制刀具进站上车,不得在托运的 物品中夹带危险品。 3. 乘坐列车时,请勿挤、靠车门,不随意扳动 (按下)列车上的紧急制动阀、紧急制动按钮 等安全设备。 4. 发生危及列车、旅客安全情况时,应听从列 车工作人员指挥,保持良好的秩序,不要急于 拿东西。乘务员不在时,请及时通知工作人员。
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5. 必须紧急撤离车厢时,可在列车停稳后, 使用紧急破窗锤打击车厢内两端的紧急逃 生窗玻璃逃生。 6. 出门旅行最重要的就是安全,一路平安 地抵达目的地是大家的共同愿望。 旅行要注意自身安全,经过车门时,请您 注意脚下,以防踩空;不要把手扶在门缝 处和车厢连接处,以防挤伤;您在倒开水 时,不要过满,使用纸杯和塑料杯的旅客 要特别小心,千万不要让小孩单独倒开水, 以免烫伤。