商务英语unit5 Business Report
商务英语报告英文范文
商务英语报告英文范文Captivating the essence of business communication, theart of crafting a compelling English report in the realm of commerce is both a science and an art. The opening lines of such a report should hook the reader, setting the tone for the insights that follow. Let's dive into the intricacies of a well-structured business English report.In the fast-paced world of commerce, where every minute counts, the ability to convey information succinctly yet effectively is paramount. A business report serves as a bridge between data and decision-making, providing a comprehensive overview of a particular subject, be it financial performance, market analysis, or operational strategies. The report must be clear, concise, and carry the weight of authority, ensuring that the reader is not only informed but also persuaded by the presented arguments.Begin with a strong executive summary that encapsulates the crux of the report, highlighting key findings and recommendations. This should be followed by an introduction that sets the context, outlining the purpose and scope of the report. The body of the report should be divided into sections that address different aspects of the subject, each with a clear heading and subheadings for easy navigation.Data should be presented in a manner that is both accessible and persuasive, utilizing graphs, charts, andtables to support the narrative. The language used should be formal and professional, avoiding jargon and ensuring thatthe report is accessible to a wide audience. Each section should flow logically into the next, building a cohesive argument that leads to the conclusion.The conclusion should succinctly summarize the key points, reiterating the main findings and reinforcing the recommendations. It should leave the reader with a clear understanding of the implications and the next steps to be taken. Finally, appendices can be included for detailed data, methodologies, or additional information that supports the report's findings.In essence, a business English report is a powerful tool that, when executed with precision and clarity, can drive strategic decisions and influence the direction of a business. It is a testament to the power of well-articulated thoughtand the importance of clear communication in the corporate world.。
Business_Report商务英语报告
How to write an abstract
先写报告主体部分，待完成后，再写摘要。 从导言（主要是报告的目的部分）、正文（选出最重要的 部分加以高度概括）、结论和建议（报告的结果）三方面 提炼出摘要的内容。 确保摘要短小精悍，简明扼要，同时富含信息，可读性强。 比如，不要笼统地说 “Conclusions are drawn and a recommendation is made”，而应该具体说明主要的结论 是什么，应当做什么、怎样去做的建议是什么。 让你的读者清楚地明白：你要讲述的是他们最想知道的内 容，最想听到的消息。 使用简洁、普通的词汇，不要使用专业术语，以便任何阅 读摘要的人都能理解报告的主旨。 对该部分多做修改，已充分达到其目的、发挥其作用。
I&D Investment Company Ltd. set up a new branch in Guangzhou and you are working in the HR Depart. Recently the Personnel manager Ms Wang discovered that many staff are not punctual for work. She asked you to submit a report to her.
Long Formal Report
Cover Letter（转送函） Cover Page（衬页） Title Page（主题页） SUMMARY Table of Contents（目录） INTRODUCTION DISCUSSION CONCLUSIONS RECOMMENDATIONS Reference or Bibliography（参考文献） APPENDIX Back Cover（底页）
商务英语report范文
商务英语report范文用英语写报告，对于外贸员来说，有没有接触过呢?下面是店铺给大家整理的商务英语report范文，供大家参阅!商务英语report范文1ReportsResource Planning Manager: Assessment ofSuitability for Home-based WorkingIntroductionThe purpose of this report is to assess the suitabilityof my position as Resource Planning Manager forhome-based working.FindingsMy working pattern and that of my colleagues variesfrom week to week. During certain periods a large proportion of my time is spent doingfieldwork. This is followed by office-based work collating and recording the data collected. Oncethe results have been recorded, I proofread the colour copies of all reports and maps.As regards communication with colleagues, department meetings are held once a fortnight. Atall other times, the individual members of the team communicate either face-to-face or byphone, depending on their location. Apart from official meetings, the same results can beachieved whether I am in the office or working elsewhere.ConclusionIt is clear that I would be able to undertake the same duties while working from home for a largeproportion of my time. Clearly, some days would be spent in the office for face-to-facecommunication with colleagues. It would also be necessary to use the technical facilities ofthe office at times. However, inorder to be able to work effectively from home, I would needto be provided with a networked computer and printer.RecommendationsI would suggest that I should be given the necessary equipment to work partially from homefor a trial period. After this time, further consultation should take place in order to reassessthe situation.商务英语report范文2Report on Effective Team Leadership Workshop 关于举办提高团队领导效率研讨班的报告The aim of this report is to summarise issues arising from the recent Team Leadership Workshop at Ekstrom and recommend appropriate action.FindingsThe workshop began with an assessment of how the Ekstrom team leaders understood their roles.Perceptions ranged from assigning and check ing other people’s work to motivating others to do the work.This disparity clearly showed that the team leaders had different understandings of their roles and that Ekstrom therefore needed to communicate its expectations more explicitly.In order to do this,Ekstrom identified key tasks and used WorkSet colours to illustrate the precise level of responsibility which could be allocated to each.A task such as communicating with the team,for example,might be approached in a variety of ways:n\x05I give my staff instructions every morning.(Blue work) n\x05I let my staff decide on the best approach for themselves.(Yellow work)n\x05My team and I decide how to do each work.(Orangework)Having identified the different possible approaches to each key task,the company was able to select which was most appropriate and communicate its expectations in terms of the skills and behavior required.ConclusionsIt is clear that Ekstrom needs to ensure that its team leaders are capable of performing key tasks in a manner(在某种意义上;在某种程度上) compatible with company expectations.However,whilst the appropriate skills can be developed through in-company training,changing behavioural attributes is much more difficult.RecommendationsWe strongly recommend,therefore,that Ekstrom sets up assessment centres where existing team leaders and new applicants can be screened to ensure that they have the appropriate attributes for effective team leadership.Barrie WatsonBelin Associates,February 2000商务英语report范文3Assessment of Suitability for Home-based WorkingIntroductionThe purpose of this report is to assess the suitability of my position as Resource Planning Manager for home-based working.FindingsMy working pattern and that of my colleagues vary from week to week. During certain periods a large proportion of my time is spent doing fieldwork. This is followed by office-based work collating and recording the data collected. Once the results have been recorded, I proofread the colour copies of all reportsand maps.As regards communication with colleagues, department meetings are held once a fortnight. At all other times, the individual members of the team communicate either face-to-face or by phone, depending on their location. Apart from official meetings, the same results can be achieved whether I am in the office or working elsewhere.ConclusionIt is clear that I would be able to undertake the same duties while working from home for a large proportion of my time. Clearly, some days would be spent in the office for face-to-face communication with colleagues. It would also be necessary to use the technical facilities of the office at times. However, in order to be able to work effectively from home, I would need to be provided with a networked computer and printer.RecommendationsI would suggest that I should be given the necessary equipment to work partially from home for a trial period. After this time, further consultation should take place in order to reassess the situation.Notes:home-based working: working at home，在家办公a large proportion of my time: 我的大部分时间undertake my duties: 履行我的(工作)职责商务英语report范文4Report on the use of company aircraft by department directorsIntroductionThe purpose of this report is to discribe how the company jet is used by senior staff(departmental directors and above) ofFlorentino international.Number of flights per yearThe number of flights per year has increased from 56 last year to 63 this year.This number is expected to increase by nearly 30% to 80 next year.Reasons for flightsThe main reason which was given for using the jet last year was customer meetings(56%).However,this has decreased to 40% this year.In contrast,company meetings,which constituted 35% of reasons for flights last year,rose to 45% this year.It is predicted that customer meetings will be the main reason for flights next year(60%),while company meetings are expected to decrease to just 30%.Other reasons for using the jet have remained almost the same over the three years at between 10% and 20%.ConclusionUse of the company aircraft is becoming increasingly popular,and customer meetings are the main reason for using it.。
商务英语unit5 Business Report
The classification of Chinese and English business report are approximate similar.
According to the written form of the report, business reports can be divided into ： simple report(简式报告) and formal report(正式报告).
1.All staff are late at least once every two weeks . 2.Ten members of staff use the subway ,two use the bus ,six traved by car ,and five travel by bicycle . 3.Traveling time varies between 20 minutes and one hour . 4.All staff experienced problems. I. All members of staff experienced delays on the subway (Circle and the First Line) due to : 1)Signal problems 2)Engineering work 3)Overcrowding 4)Poor train frequency on some lines II. Members of staff who use the bus experienced delays due to traffic jams . III. Members of staff who travel by car also experienced delays due to traffic jams and two had problem parking , particularly on Monday and Tuesdays . IV. Members of staff who travel by bicycle experienced delays due to bad weather , vehicle problems and travel jams as well. Conclusions 1.All staff using public transport are late because the subway and bus services are unreliable. 2.A minority of members of staff who travel by car experienced problems with parking . 3.The office opens at 9:00 a.m . and so staff are forced to travel during the rush hour . 4.Members of staff are not leaving sufficient time for their journeys which are extended due to delays . Recommendations 1.Members of staff should leave longer for their journeys in order to allow for delays . 2.Staff should investigate alternative routes and means of transport . 3.It is recommended that staff who travel by car and experience parking problems use the new car park in Commercial Center, which opens next week . 4.It is recommended that the Personnel Director investigates the possibility of introducing a flextime system so staff do not have to travel during the rush hour .
business report 实用英语
Business Report
Functions of Business Reports
Providing information Analyzing the situation Making recommendation
Business Report
The classifications of business reports
Business Report
Formal Business Report
• Report Body：
Introduction: The introduction will explain your audience why they are given this report to read and what is covered in the main body.
Business Report
Useful Expressions
Conclusions: • It is clear that... • It can be concluded from the report that..., and it is of great importance that... • No conclusions were reached regarding... • It was decided/agreed/felt that...
Business Report
Informal Business Report
• Conclusion
The conclusion offers a summary of the main findings and the ultimate result. Clearly state and show how you arrived at the conclusion, which should only be based on the findings.
商务英语听说unit5 Business Fairs
Part A Intensive ListeningPhoneticDirection: you’ll hear one word read from each group. Repeat for the first time you hear. Then listen again and tick them out. （√）(1) a. metal b. matter c. maths d. method(2) a. chair b .cheer c. shell d. shall(3) a. miner b. mine c. mirror d. minus(4) a. bird b. hurt c. heard d. third(5) a. beer b. bear c. pair d. beard 2. Direction: you’ll hear eight sentences. Repeat for the first time you hear. Pay attention to the stresses and tones. Then listen again and write them down. Check your answers when you listen for the third time.(1) I’m calling to inform you that we have decided to make the purchase.(2) Do you have any plans to sell in Europe?(3) Our company is ranked second in the business.(4) we doubled our output in this department as a result.(5) we could make delivery of this parcel as soon as possible.(6) We find you price 25% higher compared with other companies.(7) How much does have to pay if she stay for 3 days?(8) The new company can give him 2,000 dollars a month as a start.Part B Extensive ListeningDialoguesDirection: Y ou’ll hear 5 short dialogues in this section. At the end of each dialogue, one question will be asked. Each dialogue and question will be spoken only once. Mark the best answer for each question.1. W: Do you think we should park the car downtown?M: I don’t know where we can.Q: What’s is being discussed?A: They want to go downtown.B: They want to go to a park?C: The man doesn’t know where to park the car.D: The man wants to know where the park is.2. M: If I place an order for these products, when can you deliver them? W: For these products, we can arrange shipment at once. It would take longer, say, three month, if you want to order special designs.Q: When can products of special design be delivered?A. At onceB. Three months laterC: No special design can be delivered D. Anytime3.W: Are you glad that you came to work in Washington?M: Y es, indeed. I’d considered going to New Y ork or Boston, but I’ve never regretted my decision.Q: Where does the man live now?A. In New Y orkB. In MichiganC. In BostonD. In Washington4. M: Registration always takes so long.W: What bothers me is all the people who cut in line.Q: What bothers the woman?A. RegistrationB. When the line breaksC. People who don’t wait their turnD. How long the line is5. M: Did you buy your car from that dealer in the city?W: He went out of business last week.Q: What does the woman mean about the car dealer?A. He went out of the cityB. He went abroadC. He didn’t want to sell that car to herD. He didn’t do that business any morePassageThe 10th China International Agricultural Machinery ExhibitionDirection: listen to the passage and complete the following exercise.Since 1997, China International Agricultural Machinery Exhibition has become the biggest agricultural machinery exhibition in China and Asia, and it is also the most popular exhibition for farmers in Asia. In 2005, it was held in Anhui International Exhibition Conference Center, Hefei, Anhui, Province. The exhibition area was 80,000 square meters, and 1,512 exhibition and 108,038 visitors from domestic and overseas were involved in the exhibition, covering 15 countries.In order to solve the issues concerning agriculture and to increase thefarmers’income, since the year of 2004, China central government has adopted series of supporting policies and laws. The government has reduced agricultural tax and increased subsidy for the farmers growing grain, and for the purchase of agricultural equipment. Within 2 years, the agricultural tax and agricultural special product tax(excluding tobacco) will be cancelled completely throughout China. So far, the two taxes have been reduced in 27 province, cities and autonomous regions. In 2006, the central government finance made great efforts in subsidizing agriculture. Most of the agricultural machinery and equipment manufacturers can enjoy the subsidy. On the side of law, the people’s Congress has issued the special provisions for promotion of agriculture.For Exhibitors and Visitors, Please Contact:Our address: Room 3040, No.26, South Y uetan Street, Xicheng District, Beijing, ChinaPost code:100825Website: www. Camf. Com .cnE-mail: agrimachine@Contact: Mr. Henry Xiao, Miss Wang LiTel: 0086-10-68596444, 68527326Fax: 0086-10-68526910Section AFill in the blanks with the information you hear.For Exhibitors and visitors, Please Contact:Our address: Room 3040, No.26, South Y uetan Street, xicheng District, Beijing, ChinaPost zip: 100825Website: E-mail: agrimachine@Cte: Mr. Henry Xiao, Miss Wang LiTel: 0086-10-68526910Fax: 0086-10-68526910Section BListen to the passage again and fill in the blanks with the words you hear.Since 1997, China International Agricultural Machinery Exhibition has become the biggest agricultural machinery exhibition in China and Asia, and it is also the most popular exhibition for farmers in Asia. In 2005, it was held in Anhui International Exhibition Conference Center, Hefei, Anhui, Province. The exhibition area was 80,000 square meters, and 1,512 exhibition and 108,038 visitors from domestic and overseas were involved in the exhibition, covering 15 countries.In order to solve the issues concerning agriculture and to increasethe farmers’income, since the year of 2004, China central government has adopted series of supporting policies and practices for farmers.ConversationBooking a ConferenceDirections: listen to the conversation and complete the following exercises.Thomas Johonson, an assistant manager of Beijing Textiles Company wants to enquire about booking a conference. He is calling ABC Conference Center to book a conference. And Mary, a clerk in the Sales of Office of ABC Conference Center, is answering him.Mary : ABC Conference Center, may I help you .Thomas: I am calling from Beijing Textile Company, and I want to get some information about your center, because we want to hold a conference in your place.Mary :It’ my pleasure to help you ,What’s the number of attendees?Thomas: About 200.Mary :When will the conference be held?Thomas:26-31 May.Mary :Let me have a check, please. We have vacant suites and a conference hall during that period.Thomas: That’s good. I guess the experts can get the VIP treatment, can they？Mary :Sure.Thomas: And the rate?Mary :Standard hotel room,1000 RMB yuan or 130 US dollars.Thomas: Ok, can you send me the reservation from and the prospectus of your meeting facilities by fax?Mary : Y es, sir. Y our name and fax number, please?Thomas: My name is Thomas Johnson, and my fax number is 5567-8976.Mary :Mr. Johnson ,your fax number is 5567-8976.Thomas: Thank you very much. Bye-bye.Mary :My pleasure, good-bye, Mr. Johnson ,thank you for calling.Section AChoose the best answer to each of the following questions.1.What’s is Mr. Johnson ?A. MangerB. AssistantC. A clerkD. A salesperson.2.What is the conversation mainly about?A. Booking a ticket.B. Book a flight.C. Making an appointment.D. Booking a conference.3. How will Mary send the forms and the prospectus of meetingfacilities?A. By telex.B. By phone.C. By mails.D. By fax.4. How many people will attend the meeting?A. 100.B. 200.C. 300.D. 400.5. What is Mr. Johnson’s fax number?A. 576-8976B. 5567-8769.C. 5576-8976.D.5756-7869.Section BListen to the dialogue again and fill in the blanks with the words you hear.1.I am calling from Beijing Textiles Company, and I want to getsome information about your center.2.We have vacant suites and conference hall during the period.3.I guess the experts can get the VIP treatment ,can they?4.Can you send me experts the reservation form and the prospectusof your meeting facilities by fax?5.Standard hotel room, 1,000 RMB yuan or 130 US dollars.Part C Oral Practice1.Role-play the conversation with the words and usefulsentences given in the text.2.Work with your partner to make dialogues with the situationsgiven below.Task 1:Suppose you are a researcher. Y ou want to know if the pubic are interested in your washing machines. Now you are doing some research in the street. Y ou meet several people and ask them questions. The rest of the class will play the role the interviewees.Task 2:Suppose you are a clerk in the meeting department. Do a research, and then report your research to your manager on developing a new area.Task 3:Y ou are the manager from a company. Y ou are discussing the size, location, transportation and facilities of a trade fair withthe an organizer.3.Discuss the following topics.(1)What does the rise air-conditioner sales reflect in Chinesepeople’s attitude toward life?(2)What is your definition of “basis comfort at home”?(3)Have you ever been hurt by fake products? If so, tell the story.(4)Frankly speaking ,if you want to buy music or computersoftware, and there are some cheap, pirated(盗版的)products available, would you choose to buy them? Why or not?Part D Related information1.Background NotesChina’s exhibition industry has been booming in the past two decades with sustained and rapid growth of national economy. As a developing and large market in Asia, China has been attracting more and more investors since the implementation of opening up and reform policy. Exhibition industry has been playing an important role in introducing advanced technology and equipment to China and in promoting trade and economic cooperation between China and the world. According to incomplete statistics of China Council for the promotion of International Trade, the number of international exhibitions has been increasing. In addition, more new and modern exhibition facilities are being built up; more people are involved inrelated business; more rules and expertise are needed. We are organizing various conventions and exhibitions in China, for all the people interested in China and its development.As an uprising green industry, MICE(Meeting, Incentive, Congress and Events) Industry(会展业) has shown its vitality in China and has formed 5 Industrial belts(Beijing &Tianjin-Northern China MICE Industry Economic Development belt, Northeast Frontier Trade MICE Industry Economic Development Belt, Y angtze River Delta-Eastern China MICE Industry Economic Development Belt, Pearl River Delta-Southern China MICE Industry Economic Development Belt and Central-eastern China MICE Industry Economic Central Cities ). By researching the developing condition of condition of MICE Industry, promoting and pushing the future MICE Industry by market managerial methods, the synthesis competitive ability of China will be enhanced anf will be in line with the international market. And display the Butterfly Effect in MICE Industry which is a major method in the future city economic development.eful Expressions(1)By the way ,before leaving this subject, I would like to a fewcomments.(2)Would you let me know your fax number?(3)Would it be too much to ask you to respond to my question bytomorrow?(4)Could you consider accepting our counter proposal(反对案)？(5)I would like really appreciate your persuading yourmanagement（经营团队）(6)I would like to suggest that we take a coffee break.(7)Maybe we should hold off until we have covered item B on ouragenda.(8)As a matter of fact, we would like to discuss internally regardingitem B.(9)Then what are you main products?(10)How about their sales position?(11)There are various kinds of arts and crafts on display here.(12)I found a wide variety of articles, and some of them, I think,can find a ready market in my country.。
商务英语商业报告格式范文
商务英语商业报告格式范文Here is a business English report format sample with more than 1000 words:The Importance of Effective Business Communication in the Modern Business EnvironmentEffective business communication is a critical skill for success in the modern business world. Clear, concise, and professional communication is essential for building relationships, disseminating information, and achieving business objectives. Whether communicating with clients, colleagues, or stakeholders, the ability to convey ideas effectively can make the difference between success and failure.One of the primary reasons effective business communication is so important is its role in building and maintaining relationships. In the business world, relationships are the foundation upon which success is built. Strong relationships with clients, partners, and other stakeholders can lead to repeat business, referrals, and new opportunities. However, these relationships can only be developed and maintained through effective communication.When communicating with clients, for example, the ability to listen actively, ask the right questions, and provide clear and helpful responses can go a long way in building trust and rapport. Clients want to feel heard and understood, and effective communication demonstrates that the business values their needs and is committed to providing solutions. Similarly, strong communication with colleagues and team members can foster a collaborative and supportive work environment, leading to greater productivity and better outcomes.Effective business communication is also essential for the dissemination of information within an organization. Whether it's sharing updates on projects, communicating changes in policies or procedures, or providing feedback and guidance, the ability to convey information clearly and concisely is critical. When information is communicated effectively, it can help to align team members, ensure that everyone is on the same page, and facilitate the smooth execution of tasks and projects.In contrast, poor communication can lead to confusion, misunderstandings, and a breakdown in collaboration. This can result in missed deadlines, inefficient use of resources, and ultimately, a negative impact on the bottom line. Effective communication, on the other hand, can help to minimize these issues and ensure thateveryone is working towards the same goals.Another important aspect of effective business communication is its ability to help businesses achieve their objectives. Whether it's securing a new client, securing funding, or launching a new product or service, the ability to communicate effectively can be a key differentiator. A well-crafted proposal, a persuasive presentation, or a compelling marketing campaign can all help to drive business success.Effective communication can also be a valuable tool for navigating complex business situations. When faced with challenges or conflicts, the ability to communicate clearly and diplomatically can be the difference between a positive resolution and a damaging outcome. Strong communication skills can help to de-escalate tense situations, find common ground, and reach mutually beneficial solutions.In today's globalized and technologically-driven business environment, effective communication skills are more important than ever. With teams and stakeholders often spread across multiple locations and time zones, the ability to communicate effectively across different mediums and platforms is essential. Whether it's a video conference, an email, or a written report, the ability to convey information clearly and concisely can make a significant difference in the success of a business.In conclusion, effective business communication is a critical skill for success in the modern business world. From building and maintaining relationships to disseminating information and achieving business objectives, the ability to communicate effectively can be a powerful tool for any organization. By developing and honing their communication skills, businesses can position themselves for long-term success in an increasingly competitive global marketplace.。
businessreport实用英语写作PPT教学课件
2020/12/11
Formitle Page: The title page includes the name of report, the author's name and date.
2020/12/11
Informal Business Report
Formats:
• Letter: between organizations • Memo (NOT EMAIL): within an organization • Report: when the information is more complex or
• Contents Page – Much like a table of contents, this page list the sections of the report and the page number where they are found.
• Introduction – Explain the main point of the report and highlight what will be covered in this section.
Executive Summary: The executive summary is used to summarize the background of the report in one page for managers who do not have time to read your business report.
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3）Feasibility report
Feasibility report is mainly used to analyze the options, feasibility studies, and ultimately put forward the argument conclusion.
ABCD原则
应确保报告内容: 准确无误（Accurate） 简明扼要（Brief） 结构清晰（Clear） 建议明确果断（Decis Reports
Structure of investigation report
Terms of Reference Procedure Finding
(执行程序)
(职权范围)
(调查结果)
Conclusions
(结论) (建议)
Recommendations
Characteristics of the investigation report 1. Targeted (针对性) The investigation report must be a particular social problem, a successful experience, causing a certain degree of attention, in order to further the details of the truth, to understand its nature, need someone to specifically investigate it, study the relevant authorities to provide the report. The investigation report is the style of a highly targeted. 2. Truth (真实性) The investigation report needs to enumerate a large number of examples, statistics and opinions from all sides, based on the author's own views. 3. Logic (逻辑性) The value lie not only investigation and the report will be studied. The result of the study is to come to the understanding of the law, and understanding of the laws to the reader.
Business report is an important means of
business communication and information exchange in commercial enterprises and organizations. It is an important basis for policy formulation, decision making and the important way of implementation of the management.
The business report is a written document using
appropriate narrative and writing skills to conduct
the investigation, selection, and demonstrate
relevant business information.
The classification of Chinese and English business report are approximate similar. According to the written form of the report, business reports can be divided into ： simple report(简式报告) and formal report(正式报告). According to the report features, business reports can be mainly divided into: routine report(日常报告), investigation report(调查报告), feasibility report(可行性报 告).
1）Routine report Routine report is mainly used to report the production, operation and performance to the relevant departments or superiors from time to time. The main types are daily, weekly, monthly, quarterly and annual reports.
2）Investigation report
The investigation report is mainly used to reveal the truth, generally refers to a report written after an investigation of a situation reflects the objective facts. It can be used as the principal decisionmaking basis. If a investigation report issued by a notary department, the report will be the legal basis after the settlement of disputes, claims and adjustments.
REPORT ON STAFF LATENSS Terms of Reference Louise Wang , Personal Manager has requested this report on staff lateness at the new Beijing office . The report was to submitted to her by April 20 . Procedure Out of 24 members of staff ,23 were surveyed about ： 1.Their method of transport 2.Time taken to get to work 3.Problem encountered Finding 1.All staff are late at least once every two weeks . 2.Ten members of staff use the subway ,two use the bus ,six traved by car ,and five travel by bicycle . 3.Traveling time varies between 20 minutes and one hour . 4.All staff experienced problems. I. All members of staff experienced delays on the subway (Circle and the First Line) due to : 1)Signal problems 2)Engineering work 3)Overcrowding 4)Poor train frequency on some lines II. Members of staff who use the bus experienced delays due to traffic jams . III. Members of staff who travel by car also experienced delays due to traffic jams and two had problem parking , particularly on Monday and Tuesdays . IV. Members of staff who travel by bicycle experienced delays due to bad weather , vehicle problems and travel jams as well. Conclusions 1.All staff using public transport are late because the subway and bus services are unreliable. 2.A minority of members of staff who travel by car experienced problems with parking . 3.The office opens at 9:00 a.m . and so staff are forced to travel during the rush hour . 4.Members of staff are not leaving sufficient time for their journeys which are extended due to delays . Recommendations 1.Members of staff should leave longer for their journeys in order to allow for delays . 2.Staff should investigate alternative routes and means of transport . 3.It is recommended that staff who travel by car and experience parking problems use the new car park in Commercial Center, which opens next week . 4.It is recommended that the Personnel Director investigates the possibility of introducing a flextime system so staff do not have to travel during the rush hour .