时尚买手英语之零售篇

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服装英语大全(24页)

服装英语大全(24页)

服装英语大全一、服装类型1. Dress:连衣裙2. Shirt:衬衫3. Tshirt:T恤4. Jacket:夹克5. Coat:外套6. Sweater:毛衣7. Pants:裤子8. Skirt:裙子9. Shorts:短裤10. Socks:袜子二、面料与材质1. Cotton:棉2. Silk:丝绸3. Wool:羊毛4. Polyester:聚酯纤维5. Nylon:尼龙6. Spandex:氨纶7. Leather:皮革8. Fleece:抓绒9. Denim:牛仔布10. Lace:蕾丝三、颜色与图案1. Red:红色2. Blue:蓝色3. Green:绿色4. Yellow:黄色5. Black:黑色6. White:白色7. Grey:灰色8. Brown:棕色9. Striped:条纹10. Floral:花卉四、尺寸与尺码1. Size:尺寸2. XS:超小号3. S:小号4. M:中号5. L:大号6. XL:加大号7. L:加加大号8. XL:加加加大号9. One size:均码10. Fit:合身五、款式与设计1. Casual:休闲2. Formal:正式3. Trendy:时尚4. Classic:经典5. Elegant:优雅6. Chic:时髦7. Oversized:宽松8. Slim fit:修身9. High waist:高腰10. Low waist:低腰六、配件与配饰1. Shoes:鞋子2. Bags:包3. Belts:腰带4. Scarves:围巾5. Gloves:手套6. Hats:帽子7. Sunglasses:太阳镜8. Jewelry:珠宝9. Watches:手表10. Hair accessories:发饰七、洗涤与保养1. Wash:洗涤2. Dry clean:干洗3. Iron:熨烫4. Steam:蒸汽5. Hand wash:手洗6. Machine wash:机洗7. Cold water:冷水8. Warm water:温水9. Hot water:热水10. Dry flat:平铺晾干八、其他相关词汇1. Fashion:时尚2. Style:风格3. Trend:潮流4. Design:设计5. Brand:品牌6. Collection:系列7. Season:季节8. Market:市场9. Retail:零售10. Wholesale:批发九、服装行业的职位与角色1. Fashion Designer:服装设计师2. Pattern Maker:打版师3. Tailor:裁缝4. Seamstress:缝纫工5. Fashion Buyer:时尚买手6. Merchandiser:商品策划师7. Retail Manager:零售经理8. Fashion Model:时尚模特9. Fashion Photographer:时尚摄影师10. Fashion Illustrator:时尚插画师十、服装行业的专业术语1. Fabric:面料2. Garment:成衣3. Apparel:服装4. Garment Construction:服装制作5. Fashion Show:时装秀6. Runway:T台7. Fashion Week:时装周8. Catwalk:T台走秀9. Haute Couture:高级定制10. ReadytoWear:成衣十一、服装行业的营销与推广1. Branding:品牌建设2. Marketing:市场营销3. Advertising:广告4. Public Relations:公共关系5. Social Media:社交媒体6. Influencer:意见领袖7. Campaign:营销活动8. Retail Experience:零售体验9. Customer Service:客户服务10. Loyalty Program:忠诚度计划十二、服装行业的供应链与生产1. Sourcing:采购2. Production:生产3. Quality Control:质量控制4. Inventory Management:库存管理5. Logistics:物流6. Distribution:分销7. Wholesale:批发8. Retail:零售10. Sustainable Fashion:可持续时尚十三、服装行业的趋势与预测1. Trend Forecasting:趋势预测2. Consumer Behavior:消费者行为3. Market Research:市场调研4. Fashion Trends:时尚趋势5. Color Trends:色彩趋势6. Fabric Trends:面料趋势7. Style Trends:款式趋势8. Technology Trends:科技趋势9. Sustainability Trends:可持续趋势10. Seasonal Trends:季节性趋势十四、服装行业的法律与合规1. Intellectual Property:知识产权2. Trademarks:商标3. Copyrights:版权4. Patents:专利5. Import/Export Regulations:进出口法规6. Labor Laws:劳动法7. Environmental Regulations:环保法规8. Health and Safety Regulations:健康与安全法规9. Data Protection Laws:数据保护法10. Consumer Protection Laws:消费者保护法十五、服装行业的职业道德与可持续发展1. Ethical Fashion:道德时尚2. Fair Trade:公平贸易3. Sustainable Materials:可持续材料4. Circular Economy:循环经济5. Corporate Social Responsibility:企业社会责任6. Animal Welfare:动物福利7. Worker Rights:工人权利8. Gender Equality:性别平等9. Diversity and Inclusion:多元化和包容性10. Environmental Impact:环境影响十六、服装行业的展会与活动1. Trade Show:行业展会2. Fashion Week:时装周3. Fashion Festival:时尚节4. Popup Store:快闪店5. Fashion Seminar:时尚研讨会6. Fashion Award:时尚奖项7. Fashion Gala:时尚晚宴8. Fashion Runway Show:时装秀9. Fashion Workshop:时尚工作坊10. Fashion Conference:时尚会议十七、服装行业的专业杂志与媒体1. Vogue:时尚杂志2. Harper's BAZAAR:时尚杂志3. Elle:时尚杂志4. GQ:时尚杂志5. Marie Claire:时尚杂志6. Cosmopolitan:时尚杂志7. InStyle:时尚杂志8. Glamour:时尚杂志9. W Magazine:时尚杂志10. Fashionista:时尚博客十八、服装行业的著名品牌与设计师1. Chanel:香奈儿2. Gucci:古驰3. Prada:普拉达4. Louis Vuitton:路易威登5. Dior:迪奥6. Versace:范思哲7. Armani:阿玛尼8. Burberry:博柏利9. Hermès:爱马仕10. Balenciaga:巴黎世家十九、服装行业的专业术语与缩写1. AOP:All Over Print(全印)2. LBL:Label(标签)3. YKK:Yoshida Kogyo Kabushikikaisha(吉田工业株式会社)4. BOM:Bill of Materials(物料清单)5. MOQ:Minimum Order Quantity(最小订货量)6. SKU:Stock Keeping Unit(库存单位)7. UPC:Universal Product Code(通用产品代码)8. PMS:Pantone Matching System(潘通配色系统)9. CAD:ComputerAided Design(计算机辅助设计)10. CAM:ComputerAided Manufacturing(计算机辅助制造)二十、服装行业的国际标准与认证1. ISO 9001:质量管理体系认证2. ISO 14001:环境管理体系认证3. OekoTex Standard 100:纺织品环保标准4. GOTS:全球有机纺织品标准5. BCI:Better Cotton Initiative(更好棉花倡议)6. LEED:绿色建筑评估体系7. WRAP:世界责任生产认证8. SA8000:社会责任标准9. FSC:森林管理委员会认证10. GRS:全球回收标准二十一、服装行业的市场调研与数据分析1. SWOT Analysis:优势、劣势、机会、威胁分析2. Market Segmentation:市场细分3. Consumer Insights:消费者洞察4. Competitor Analysis:竞争者分析5. Trend Analysis:趋势分析6. Sales Forecasting:销售预测7. Inventory Analysis:库存分析8. Customer Lifetime Value:客户终身价值9. Net Promoter Score:净推荐值10. Customer Satisfaction Survey:客户满意度调查。

6.买手专业术语中英文对照

6.买手专业术语中英文对照

6.买手专业术语中英文对照买手专业术语中英文对照A-line Skirt A字裙Allocator 配货员Ball Jacket 球衣Basic 基本款Batwing Sleeve 蝙蝠袖Bell Jacket 喇叭袖Bermuda Shorts 百慕大裤Bishop Sleeve 主教袖Blazer 休闲便西服Boat Neckline 船领Bolero 波雷诺外套Boot-Cut Pants 喇叭裤Brand Owner 品牌商Broomstick Skirt 扫帚裙Bubble Skirt 灯笼裙Business to Business B2B 企业对企业Buying Conference 订货会Camisole 吊带贴身小背心Cap Sleeve 盖肩袖Capri 卡普里裤Car Coat 便装短外套Casual Wear 休闲装Catalogue Selling 产品目录销售Classic 经典款Cutting, Making, Trimming CMT 服装加工Color Palette 色板Corduroy 灯芯绒Cost of Goods COG 产品成本Cotton 棉Couture 高级时装Cowl Neckline 大樽领Crepe 绉布Crepe de Chine 双绉Crepe Satin Plain 素绉缎Culottes 裙裤Customer Profile 顾客档案Daily Wear 日常装Dealer 经销商Deep Cut Square Neckline 低方领Deep V Neckline 低V领Department Store 百货商场Dinner Jacket 男式晚宴装Distributor 分销商Distributor’s buyer 分销商公司的买手Dolman Sleeve 多尔曼袖Down Jacket 羽绒服Dress Shirt 便西服衬衣Duffle Coat 带风帽的粗呢大衣Duster Coat 中短装风衣E-commerce 电子商务Eisenhower Jacket 艾森豪威尔夹克Fabric Care 面料护理Fabric Contents 面料成分Fabric Sourcing 面料开发Fabric Weight 面料重量Fads 短线款Fashion 时尚款Fashion Buyer 时装买手Field Jacket 战地服Fit 合体Flannel 法兰绒Flax 麻Fleece Jacket 飞行装Free-standing Shop 街铺French Terry 毛圈布Full Skirt 伞裙Gabercord 华达呢Girl’s Fashion 少女装Grading 推挡Gross Profit GP 毛利润Guayabera 轻便绣花衬衣Helter Neck Dress 环领裙Halter Top 环领背心Harem Pants 哈伦裤Heavy Outwear 厚外套Henley Shirt 半开襟T恤Inventory 库存Inventory aging 库龄Inventory vs. Sales Ratio 存销比Jean 牛仔布Jumper Suit 连体裤Khaki 卡其Kilt Jacket 苏格兰裙套装Knitwear 针织物Lab Dip 色卡Lacoste 双珠地Lady’s Wear 少淑装Lead Time 发货期Leather Goods 皮革品Leg of Mutton Sleeve 羊腿袖Leggings 打底裤Logo 品牌标识Loose Fit 宽松版型Man-made Fabric 人造纤维Manufacturer 制造商Mark Down 折让Mark Up 加价Marketing 营销Melton 麦尔登呢Merchandise Planning 商品计划Merchandiser 跟单Minimum Order Quantity MOQ (订货的)最低订量Motorcycle Jacket 摩托车手夹克Neckline 领型Nehru Jacket 尼赫鲁装Norfolk Jacket 诺福克夹克Off-the-shoulder 露肩领Old women’s Wear 中老年装One- piece 整件装Open-to-buy OTB 采购预算Outwear 外套Overalls 工装裤Oxford 牛津布Pants 裤子Pattern Cutting 版型Shirt 衬衫Blouse 衬衫Shirtwaist Dress 衬衣裙Shopping Mall 购物中心Silk 真丝Silk Jacquard 提花绸Skinny Pants 窄脚裤Skirt 半身裙Sleeve 袖子Slim Fit 紧身型Spec Sheet 工艺单Sports Wear 运动装Suits 职业套装Sundress 太阳裙Super Market 超市Surplice Dress 包裹领裙Sweatshirt 卫衣Taffeta 塔夫绸Tank A 字背心T ent Dress 帐篷裙T erry 毛巾布Trench Coat 风衣Trousers 裤子T-shirt T恤Turtle Neck 樽领TV shopping 电视购物Tweed 粗花呢Twill Weave 斜纹组织Vest 背心Wholesaler 批发商Windbreaker 防风夹克Wool 毛Young Lady’s Fashion 淑女装。

服饰零售英语大全

服饰零售英语大全

服饰零售英语大全女士服装1.S:Are you looking for something in particular,madam? [00:02.60]各行业销售实用会话您在找什么吗,小姐?[00:05.20]C:Yes,I need a dress for a wedding party.[00:07.42]是的,我想买一条参加婚礼时穿的裙子.[00:09.64]S:How about this one?It's a K.C. design.[00:12.17]这条可以吗?这是K.C.的设计.[00:14.71]C:It looks nice,but I like close-fitting dresses.[00:17.49]它是很好看,但我喜欢紧身的裙子.[00:20.27]S:Then try this one.It's very elegant.[00:22.60]那么试试这条,款式很优雅.[00:24.92]C:Hm...I'll try it on first.[00:27.19]唔,让我先试穿一下.[00:29.47]S:Sure.What size do you wear,madam? C:Size 9. [00:32.40]当然可以.请问你穿什么尺码的呢,小姐? 九号. [00:35.34]S:Here you are,madam.The dressing room is over there. [00:37.83]这条就是,小姐.试衣室在那边.[00:40.31](later) C:It's a bit tight.[00:41.93](稍后)似乎太紧了.[00:43.55]S:But it looks beautiful on you.[00:45.23]但你穿起来很漂亮,[00:46.92]Perhaps it's the cutting that makes you feel tight.[00:49.24]或许只是剪裁问题令你感到紧罢了.[00:51.57]Frankly speaking,not many people could wear this kind of style well.[00:54.54]说真的,这种款式没多少人穿起来好看,[00:57.52]You're one of the exceptions.[00:59.26]但你是一个例外.[01:01.00]C:Thank you very much.I'll take that.[01:03.07]谢谢你的赞美,那么我就买下这条裙子.[01:05.15]But I don't like the black one.Do you have any lighter colours? [01:07.93]但我不喜欢这件黑色的,有颜色浅点的吗?[01:10.71]S:Sure,how about this cream colour?[01:13.05]有的,乳白色怎么样?[01:15.39]C:No,that will clash with the bride.[01:17.31]不行,跟新娘子的衣饰不协调.[01:19.23]S:Then will peach do?[01:20.81]那桃红可以吗?[01:22.39]C:Fine.By the way,is it machine washable?[01:25.47]可以.还有,它能机洗吗?[01:28.56]S:I'm afraid it must be dry-cleaned.[01:30.44]恐怕必须干洗.[01:32.32]C:Alright.I also want to buy some casual clothes.[01:35.14]好吧,我买了.我还想买便服.[01:37.96]S:Jeans and jackets are over there,madam.[01:40.04]牛仔裤及外套在那边,小姐.[01:42.11]C:(Tries a pair of jeans on)It's a bit too long.[01:43.94](试穿了一条牛仔裤) 太长了,[01:45.77]Will it shrink after being washed?[01:47.69]洗后会缩水吗?[01:49.61]S:I'm afraid not.It has been pre-washed,but we can shorten it for you.[01:52.55]恐怕不会,这是水洗过的.但我们可以替您改短它.[01:55.49]C:You have an alteration service?[01:57.71]你们有修改服务?[01:59.93]S:Yes,madam.It's free.Let me take a look at it.[02:02.87]有,而且是免费的.让我看看,[02:05.81]We should take off about an inch.[02:08.03]大概要改短一英寸.[02:10.25]C:Thanks a lot.Can I have the navy blue one?[02:12.77]谢谢你,我想要海军蓝.[02:15.29]By the way,will the colour fade?[02:17.31]另外,会褪色吗?[02:19.34]S:No,it won't.It's colour fast.[02:21.62]不会.这是不褪色的.[02:23.91]It takes about three days.Would you come the day aftertomorrow?[02:27.03]修改大约需要三天时间,麻烦你后天来取好吗?[02:30.15]C:Thanks.Do I have to pay now? S:Yes,please.[02:32.83]谢谢你,要现在付款吗?是的.[02:35.51]Would you please also give me your name and telephone number?[02:38.24]请告诉我你的名字及电话号码.[02:40.97]Words 1.dress 服装blouse[02:42.89]女装衬衫[02:44.81]cardigan[02:46.13]开胸毛衣[02:47.44]evening dress fur[02:49.63]晚礼服皮草[02:51.81]gown jeans[02:53.87]女装长礼服牛仔裤[02:55.93]jersey jumper[02:58.12]紧身毛衣针织套头外衣[03:00.30]maternity clothes[03:01.92]孕妇装[03:03.54]mink[03:04.86]貂皮大衣[03:06.17]one-piece dress[03:07.86]连身裙[03:09.54]pullover[03:10.92]套头毛衣[03:12.29]raincoat skirt[03:14.40]雨衣半截裙[03:16.52]slack sport suit[03:18.79]松身衣运动套装[03:21.06]sweater swimming suit [03:23.28]厚运动衣泳衣[03:25.51]tights underwear/lingerie [03:28.44]紧身衣内衣[03:31.38]2.款式close-fitting [03:33.51]紧身[03:35.64]collarless long sleeve [03:37.91]无领长袖[03:40.19]loose-fitting sleeveless [03:42.55]松身无袖[03:44.91]turtle-neck v-neck [03:47.10]高领V领[03:49.28]3.质料cotton linen [03:51.76]棉质麻[03:54.24]nylon rayon[03:56.21]尼龙人造丝[03:58.18]silk velvet wool[04:00.67]丝丝绒羊毛[04:03.15]2.男士服装S:May I help you,sir? C:I want to try on this suit. [04:06.24]我能效劳吗,先生?我想试穿这套西装.[04:09.34]S:Certainly,please help yourself.(later)[04:11.31]当然可以,请随便试.(稍后)[04:13.28]C:I'm afraid it's too narrow across the shoulders.[04:15.76]我觉得肩这儿太瘦了.[04:18.25]Do you have a larger one? S:Yes,sir.Here you are.[04:21.08]有大一点的吗? 有的,这便是,先生.[04:23.92]C:(Tries it on)It's a bit loose. Do you have size in the middle? [04:26.58](试穿上)这件又太肥了.有没有中间码的?[04:29.24]S:I'm afraid not,sir. C:What a shame![04:31.31]恐怕没有,先生. 真遗憾![04:33.37]S:Would you consider a custom-made one?[04:35.50]你何不考虑订做一套呢?[04:37.63]It costs more or less the same as the ready-made one.[04:40.01]价钱和现成的也差不多.[04:42.38]C:Really?Can you make one up here?[04:44.72]真的? 我可以在这里订做吗?[04:47.06]S:Yes,sure.Please come to the tailoring department with me.[04:50.09]当然可以,请随我到裁缝部,[04:53.12]They will take your measurements.[04:54.79]他们会替你量身体尺寸.[04:56.46]C:I also want to buy a tie that goes well with the suit.[04:59.00]我还想买一条领带来配那套西装,[05:01.53]Can you recommend one for me?[05:03.36]你可以给我推荐一条吗?[05:05.19]S:You mean this dark grey colour suit? C:Yes.[05:07.71]配这套深灰色西装吗? 对.[05:10.23]S:How about this striped one? C:I don't like striped.[05:12.87]这条带条纹的如何? 我不喜欢条纹领带.[05:15.51]S:Then would you like a flecked one?[05:17.28]斑点的怎么样?[05:19.06]C:No,I want a pattern similar to this.(Points to his own tie) [05:21.63]不好,我想要跟这图案差不多的.(指指自己的领带)[05:24.21]S:Just a moment.I'll see whether we have any similar designs... [05:27.14]请稍等,让我看看有没有类似款式...[05:30.08]How about this one? C:It's fine.How much is it?[05:32.66]这条怎么样? 不错,多少钱?[05:35.23]S:Four hundred and twenty dollars...Take you five hundred... [05:38.36]四百二十元... 收你五百元...[05:41.50]Here are your change and receipt,sir.[05:43.33]这是找你的零钱及收据,先生.[05:45.16]C:Thanks.Do we go to the tailoring department now? [05:47.78]谢谢,我们现在去裁缝部好吗?[05:50.41]S:Yes,sir.Please this way.[05:52.39]好的,先生.请往这边走.[05:54.38]Words 1.服饰jacket shirt[05:57.30]夹克(外套) 恤衫[06:00.23]shorts suit[06:02.41]短裤西装[06:04.59]tailcoat trousers[06:06.92]燕尾服裤[06:09.24]tuxedo waistcoats/vest[06:12.27]男装礼服背心[06:15.30]2.配饰bow tie cuff links[06:18.19]蝶形结带袖扣[06:21.07]suspenders tie[06:23.20]吊带呔(领带)[06:25.33]tiepin[06:26.77]呔夹[06:28.21]3.款式checked chic[06:30.99]方格纹别致的[06:33.77]flecked simple/plain[06:36.45]斑点简单朴素的[06:39.12]striped[06:40.50]条纹的[06:41.87]3.鞋类S:Good afternoon,sir.May I help you?[06:44.65]午安,先生,有什么能效劳吗?[06:47.43]C:I want to try on a pair of shoes in the display window. [06:49.97]我想试橱窗内那双鞋子.[06:52.50]S:Would you please show me,sir? C:This one.[06:54.93]麻烦你告诉我哪一双好吗? 这双.[06:57.36]S:I see.What's your size,sir? C:Eight.[07:00.14]好的,请问你穿几码? 八号.[07:02.92]S:Just a moment,please.... Here you are.[07:05.35]请等一会...这双就是.[07:07.78]C:(Tries on) It fits me.[07:09.15](试穿上)很合脚,[07:10.52]But let me fasten up the shoelace and walk a few steps to see how it feels.[07:13.85]让我绑上鞋带走几步感觉一下.[07:17.19]S:Sure,sir.Make sure there is little space left in the toe.[07:20.16]好的,先生,请注意鞋头必须留下一点空间.[07:23.14]C:Hm...the sole is too hard.Could you give me that one with soft sole?[07:26.88]唔...鞋底太硬了,你可以给我那双软底鞋吗?[07:30.61]S:Certainly,sir.Here you are.[07:32.74]当然可以,先生,给您.[07:34.87]C:This one is much better.What is it made of?[07:37.30]这双好多了,是什么造的?[07:39.73]S:Pig-skin.It's very durable,sir.[07:42.05]是猪革造的,先生,非常耐穿.[07:44.38]C:Do they need special care? S:Nothing special,sir. [07:47.21]需要特别保养吗? 不需要,先生.[07:50.05]Just put them in a dry and cool place.[07:52.18]只需放在干爽的地方,[07:54.31]Don't put them into water.Polish them regularly. [07:56.88]不要放进水里,定期打鞋油.[07:59.45]Lastly,put some paper in to keep it in shape[08:01.97]还有,放些纸撑在鞋筒内,以保持鞋型[08:04.49]when you're not going to use it for a long period of time. [08:07.01]当你长时间不穿时.[08:09.53]C:Thank you for the information. I'll take it.[08:11.76]谢谢你告诉我这么多,我要这双吧.[08:13.98]Words 1.鞋类ballet slippers[08:16.21]芭蕾鞋[08:18.44]boots cloth shoes[08:20.51]靴布鞋[08:22.57]high heels[08:24.01]高跟鞋[08:25.44]leather shoes[08:26.92]皮鞋[08:28.40]sandals slippers [08:30.37]凉鞋拖鞋[08:32.34]sport shoes[08:33.85]运动鞋[08:35.37]sneakers walking shoes [08:37.64]便鞋[08:39.92]2.构造clasp foot pad [08:42.49]鞋扣鞋垫[08:45.06]shoelace sole[08:47.03]鞋带鞋底[08:49.01]3.质料alligator shoes [08:51.19]鳄鱼皮皮鞋[08:53.37]cloth goat skin [08:55.44]布小羊皮[08:57.52]leather[08:58.84]皮[09:00.16]man-made leather[09:01.74]人造皮[09:03.32]moccasin pig skin[09:05.54]鹿皮皮鞋猪革[09:07.76]4.款式plain toe round toe[09:10.64]平头圆头[09:13.51]sharp toe square toe[09:15.79]尖头方头[09:18.08]4.珠宝、首饰C:Can you recommend something for an anniversary present?[09:21.06]请推荐一件结婚纪念礼物给我好吗?[09:24.04]S:Yes,sure.How about this natural pearl necklace?[09:26.96]当然可以,这条天然珍珠项链可以吗?[09:29.89]C:It's too expensive.Do you have a cultured one?[09:32.76]太贵了,有没有人工养殖的珍珠?[09:35.63]S:Yes,we do have cultured pearls,but there is not much choice. [09:38.91]有的,但款式不多,[09:42.19]Would you like us to custom-set one?[09:44.27]你想订制一条吗?[09:46.34]C:No,thanks.Can I have a look of that pair of earrings? [09:49.17]不用了,谢谢.让我看看那对耳环可以吗?[09:51.99]S:The heart-shaped ones?[09:53.61]心形那对,是吗?[09:55.23]They are the most beautiful one in our shop.[09:57.26]这是本店最漂亮的耳环,[09:59.30]They are 18K gold and inlaid with jade.[10:01.94]是18K金镶翡翠的.[10:04.58]C:Is it real jade? S:Yes,of couse,sir.[10:06.90]那是真翡翠吗? 当然是真的,先生.[10:09.23]Everything sold here is real.We have very good reputation in this business.[10:12.61]这里出售的都是真珠宝,我们在这行业享有盛名.[10:15.99]C:How much is it?[10:17.57]这个要多少钱?[10:19.15]S:Four thousand dollars. C:I'll take it.[10:21.18]四千元.就买这个吧,[10:23.20]Do you accept credit card? S:Yes,sure.[10:25.54]能用信用卡吗? 当然能了[10:27.88]C:Could you please gift-wrap it for me?[10:29.76]请给我包装成礼品.[10:31.64]S:Would you like a ribbon on it too?[10:33.52]系上一条丝带好吗?[10:35.40]C:Yes,please.That's very nice of you to think of that.[10:38.12]好的,谢谢. 你真细心.[10:40.84]S:We also have a complimentary anniversary card.[10:43.46]我们附送一张结婚纪念卡.[10:46.09]C:It's so beautiful. Thanks a lot.[10:48.16]很漂亮!谢谢.[10:50.24]S:You're welcome,sir.[10:51.77]别客气,先生.[10:53.30]I'm sure your wife will like it.Happy anniversary.[10:55.97]我相信你太太一定会喜欢这份礼物的,祝你结婚周年快乐. [10:58.65]Words 词汇1.首饰种banglles/bracelet[11:01.28]手镯[11:03.90]brooch earring[11:06.12]胸针耳环[11:08.34]necklace nose ring ring[11:11.07]项链鼻环戒指[11:13.80]2.质料款式agate alloy[11:16.43]玛瑙合金[11:19.05]amber coral[11:21.12]琥珀珊瑚[11:23.18]crystal diamond[11:25.41]水晶钻石[11:27.65]emerald gold[11:29.67]翡翠金[11:31.70]jade pearl[11:33.73]玉珍珠[11:35.77]platinum ruby[11:37.95]白金红宝石[11:40.13]sapphire sardonyx silver[11:43.02]蓝宝石红玛瑙银[11:45.91]5.美容化妆S:Good morning,madam. Can I help you?[11:48.64]早晨好,小姐,你需要什么服务?[11:51.37]C:I want to buy some cleaning milk.What would you recommend?[11:54.10]我想买洗面奶,推荐一款给我好吗?[11:56.83]S:Your complexion is on the oily side.I suggest you using cleansing gel.[12:00.46]你的皮肤偏油,我提议你用洁面嗜喱.[12:04.09]C:Anything that'll keep my skin clean will do.[12:06.36]任何能保持我面部清洁的都成.[12:08.63]S:How about this one?[12:10.16]这个怎么样,[12:11.69]It cleans thoroughly without striping your natural protective oil. [12:14.82]它能彻底清洁你的皮肤,又不会破坏表皮本身的自然保护油分.[12:17.96]The gentle formula keeps skin soft and healthy.[12:20.69]配方温和,令肌肤肤柔软健康.[12:23.42]C:Hm...the smell is too strong,I can't stand it.[12:26.29]唔...这个味道太浓,我受不了,[12:29.17]I'm very sensitive to fragrance.[12:31.05]我容易对香味过敏.[12:32.93]S:We've also got a fragrance-free one,specially for sensitive skin.[12:36.02]我们有一款是无香味的,是专为敏感皮肤而设计的,[12:39.12]I'm sure you'll like it.[12:40.70]相信你一定会喜欢.[12:42.28]C:I'll try that.Do you have facial cream to go with that? [12:44.96]那我试试吧,有配套面霜吗?[12:47.63]S:Yes.sure.This line of products is fragrance-free.[12:50.56]当然有,这系列的产品都是无香味的,[12:53.49]We have facial mask,moisturizing lotion,eye cream and tonic. [12:57.31]包括面膜,保湿乳液,眼霜及爽肤水.[13:01.14]C:I'll buy the moisturizing lotion and cleansing gel first. [13:03.82]我先买保湿乳液及洁面嗜喱,[13:06.49]If they suit me,I'll come back for the others later.[13:08.82]若适合我用,再回来补购其他产品.[13:11.14]S:Thank you very much,madam.[13:12.82]谢谢你购买,小姐.[13:14.49]Here are some samples of our products.Do try them out.C:Thank you.[13:17.91]这儿有一些产品的试用装请拿回去试试. 谢谢你. [13:21.33]S:You're welcome,madam[13:22.77] 别客气,小姐.[13:24.21]Words 词汇cheek rouge[13:25.68]胭脂[13:27.16]cleansing milk[13:28.63]洗面奶[13:30.11]conditioner[13:31.53]护发素[13:32.96]eyebrow pencil[13:34.59]眉笔[13:36.22]eyeliner pencil[13:37.80]眼线笔[13:39.38]eye shadow[13:40.86]眼影[13:42.33]face brush[13:43.76]面刷[13:45.18]face powder[13:46.64]扑面粉[13:48.11]facial cream foundation[13:50.48]面霜粉底[13:52.86]lip liner lipstick[13:54.99]唇线口红[13:57.12]make up mask[13:59.20]化妆面膜[14:01.27]nail chipper nail polish[14:03.70]剪甲刀指甲油[14:06.13]perfume puff tonic[14:08.91]香水粉扑爽肤水[14:11.70]6.家庭电器S:Are you looking for something,madam? [14:14.13]您想买什么吗,小姐?[14:16.55]C:I want to buy a refrigerator.[14:18.38]我想买一部冰箱.[14:20.21]S:How about this one?[14:21.74]这个怎样?[14:23.27]It has a decodorizer to keep the fridge free of bad smells. [14:26.15]它有一个除臭系统,防止出现臭味.[14:29.04]C:This one is too big.I think a two-door is alright. [14:31.97]这个太大了,我想双门的就可以了,[14:34.89]We only have a small openkitchen.[14:36.97]我们只有一个小型开放式厨房.[14:39.05]S:Then how about this one?[14:40.73]那这个可以吗?[14:42.42]It's low noise design,reduces the offensive operating noise to a minimum.[14:45.89]它的静音设计将恼人的运作声减至最低,[14:49.36]You won't be disturbed even it is placed in the living room. [14:52.09]即使放在客厅也不会被骚扰.[14:54.82]C:It sounds good,but it's too expensive. It's over my budget. [14:57.96]听起来不错,但是太贵了,超出了我的预算.[15:01.09]S:We have a convenient installment scheme,madam.[15:03.46]您可以采用分期付款方式小姐.[15:05.82]C:Really? How does it work?[15:07.94]真的? 是怎样的?[15:10.05]S:You pay a downpayment of two thousand dollars,[15:12.57]你首先支付二千元的首期,[15:15.10]and then within a year three hundred each month.[15:17.58]然后在一年内每月付款三百元.[15:20.06]C:That's fine.I'll take it.[15:22.10]那太好了. 那我就买下这台吧![15:24.13]How long is the warranty period?[15:26.01]保用期有多久?[15:27.90]S:Three years,madam.Even when the warranty expires, [15:30.87]三年,小姐.即使保用期过去,[15:33.85]you can still enjoy a discount on any repair works.[15:36.42]你仍能享有优惠的维修服务,[15:39.00]by presenting the expired warranty card.[15:41.28]只要出示那张已过期的保用卡便成了.[15:43.57]C:Great!Do you have one in grey?[15:45.79]太好了! 有灰色的吗?[15:48.01]S:Yes,madam.Would you please fill out this form and pay down-payment now?[15:51.43]有的,小姐.请你填好这份表格并支付首期付款.[15:54.85]C:(Fills out the form) Here you are.[15:56.32](填好表格)给你.[15:57.78]S:When do you want it delivered?[15:59.41]你要求什么时候送货?[16:01.04]C:Next Monday,please.[16:02.72]下星期一.[16:04.39]S:Fine.We will deliver and install it for you on Monday. [16:07.21]好的,我们会在星期一送货并为您安装.[16:10.03]Here's your receipt,madam.[16:11.65]这是你的收据,小姐.[16:13.27]C:(Checks the brand,model number and price cardfully) Thank you.S:Thank you.[16:15.05](小心核对牌子,型号及价钱)谢谢你.谢谢惠顾.[16:16.82]Words 单词air-conditioner[16:18.29]空调[16:19.75]electric fan[16:21.33]电风扇[16:22.91]electric iron[16:24.49]电熨斗[16:26.07]electric kettle[16:27.60]电水壶[16:29.13]microwave oven[16:30.80]微波炉[16:32.47]refrigerator[16:33.95]电冰箱[16:35.42]rice cooker[16:36.86]电饭煲[16:38.30]vacuum cleaner[16:39.82]吸尘器[16:41.35]washing machine[16:42.88]洗衣机[16:44.41]7.摄影器材S:May I help you,sir? C:I'm looking for a camera. [16:47.58]有什么能效劳,先生? 你要哪一款照相机.[16:50.76]S:What kind of camera are you looking for,[16:52.82]你要哪一款照相机呢?[16:54.88]single lens reflex SLR or snapshot cameras?[16:57.52]单镜反光机还是全自动机?[17:00.16]C:What's the difference between them?[17:01.94]两者有何分别?[17:03.71]S:SLR is more flexible than snapshot camera.[17:06.39]单镜反光机较灵多活.[17:09.07]It accepts interchangeable lenses,[17:11.20]镜头可以拆下来替换,[17:13.33]offers a wider range of exposure options than a snapshot camera.[17:16.41]比自动机提供更多曝光选择,[17:19.49]But it is a bit heavier than the snapshot variety.[17:21.87]但却较自动机笨重.[17:24.24]C:Which one is easier to operate?[17:26.22] 哪一款比较容易操作?[17:28.19]I'm not a serious photographer.[17:30.07]我并非一个资深摄影者.[17:31.95]S:Then I suggest you buying a snapshot.[17:33.94] 那我提议你买一部全自动相机,[17:35.92]Its function includes automatic film loading and winding, [17:38.70]它的功能包括:自动上卷及回卷,[17:41.49]automatic exposure,builtin flash and automatic focus.[17:44.61]自动曝光,内置闪光灯及自动对焦等等.[17:47.73]C:Can I control the focal length?[17:49.62] 我能控制焦距吗?[17:51.52]S:Yes,some of them include a built-in zoom lens[17:54.25]可以,有些自动机有内置变焦镜.[17:56.98]with wide-angle and telephoto settings.[17:59.25]变焦镜具备广角镜及远摄镜功能的[18:01.52]C:Great!How much is that kind of camera?[18:03.81] 那太好了,这类相机要多少钱?[18:06.09]S:It depends on the brand.[18:07.82] 那要看牌子而定,[18:09.54]The price range is from one thousand to three thousand Hong Kong dollars.[18:12.73]从一千到三千港元不等.[18:15.91]C:That's still within my budget.[18:17.64] 那依然在我的预算内,[18:19.36]But do you have a warranty that covers overseas countries? [18:21.94]但在外国有保修点吗?[18:24.51]I live in London,you know.[18:26.13]你知道,我住在伦敦.[18:27.75]S:Yes,sir.All cameras here have international warranties [18:31.18]有的,先生,这里所有的照相机皆有国际保修,[18:34.62]and we do have service centre in London.[18:36.84]而且在伦敦亦有维修中心.[18:39.06]C:Excellent![18:40.38] 非常好![18:41.70]Would you please recommend a snapshot camera to me? [18:44.19]那以请你介绍一款自动照相机给我好吗?[18:46.69]S:How about this one...[18:48.31] 这款可以吗...[18:49.93]Words 单词1.照相机种类'bridge' camera[18:52.06]半自动机[18:54.18]single-lens reflex camera[18:56.16]单镜反光机[18:58.13]snapshot camera[18:59.85]全自动机[19:01.58]2.功能automatic exposure[19:03.86]自动暴光[19:06.15]automatic film loading[19:07.98]自动上片[19:09.81]automatic film winding[19:11.63]自动回卷[19:13.46]automatic focus[19:15.13]自动对焦[19:16.81]automatic setting of film speed[19:18.79]自动调校感光速度[19:20.78]self-timer[19:22.36]自拍制[19:23.94]3.配件actinometer [19:26.01]测光计[19:28.09]betteries[19:29.46]电池[19:30.83]built-in-flash [19:32.52]内置闪光灯[19:34.20]built-in zoom [19:35.78]内置变焦镜[19:37.36]lens filter[19:39.28]镜片滤镜[19:41.20]flash bulb[19:42.64]闪光灯[19:44.08]telephoto lens [19:45.70]远摄镜[19:47.32]tripod zoom lens [19:49.50]三脚架变焦镜。

零售英语retail english-part1

零售英语retail english-part1

零售业英语Part1. 接待Part 2 展示商品Part 3 推荐货品Part 4 游说购买Part 5 产品说明Part 6 提供保证Part 7 提供折扣、优惠Part 8 拒绝顾客Part 9 付款方式Part 10 包装运送Part 11 向客人道歉Part 12 对付麻烦的顾客Part 13 处理顾客投诉Part 14 向顾客提供资料Part 15 多谢顾客惠顾English for RetailingPart1. 接待1. What can I do for you?S: Good morning, sir. What can I do for you?C: I'm just browsing around.S: Please take your time.2. Are you looking for something?S: Are you looking for something? Madam?C: Well, yes. I just wonder whether you have tie rack here. S: Certainly, madam. Would you mind coming over here?3. Pardon meS: Good morning, sir. May I help you?C: I want a telephoto lens. Do you have one here?S: Pardon me.C: I want a telephoto lens.S: I'm sorry, I don't understand. Just a moment, please. 4. Good morning, Miss Bruce. The same as usual?S: Good morning, Miss Bruce. A loaf of brown bread as usual?C: Yes, please, Amy. Here's your money. This is my friend Jenny. Would you give her a cheese cake? I highly recommended it to her.S: An excellent choice! Our cheese cakes are very famous.5. Our business time is from...to...C: I've got an appointment today, but I'm leaving tomorrow afternoon. Do you think I have enough time to buy souvenirs?S: Sure, sir. We open at nine o'clock sharp in the morning.You can bring along your luggage and do your shopping here.We'll be more than happy to serve you. Besides, it's near the airport here. C: That's great! Thanks a lot. See you tomorrow.6. Would you please wait for a while?C1: Can you tell me how to use it?S: Sure, madam.C2: (Looks at the salesgirl impatiently)S: I'm sorry, sir. Would you please wait for a while? I'll be with you as soon as possible.Part 2 展示商品1. Please take a look at this.S: Please take a look at this pair of earrings. They are the latest style.C: I prefer that pair. Can I have a look at them?S: Sure, here you are.C: Hm...they don't look good on me. Can I try that pair?S: Certainly, I think this pair suits you most.C: I agree. I'll take them.2. Let me show you.C: What's this?S: This is a new tin opener. It can open a tin more quickly and safely.C: I see. It sounds intersting. How does it work?S: Let me show you...Part 3 推荐货品1. Do you have a particular brand in mind?C: Can you give me a sixty-minute cassette tape?S: Do you have a particular brand in mind?C: TDK, please.S: Certainly, madam. Here is one.2. What's your budget?C: I want to buy a video camera, but nothing too expensive.S: What's you budget, sir?C: Around ten thousand dollars.S: Then you could buy a very good one...3. May I recommend this?C: Do you have alarm clocks with loud alarms? I always oversleep.S: May I recommend this one madam? It has a double-ring system. It will ring again five minutes after you've pressed the button and frankly speaking, the noise is intolerable.4. Would you like to try it on?C: It's a nice skirt.S: Would you like to try it on, madam? I'm sure it will look good on you.C: O.K. I'll try a size 9.S: Here you are, madam. Maybe you could take this belt with you.It matches well with the skirt. The fitting room is over there.5. I'm sorry, we don't have this. Would you prefer that?C: Can I have a pack of CK cigarettes?S: I'm sorry, sir, we don't have CK. Would you prefer Benson? It's milder than CK.C: O.K. I'll try that.6. Would you want something else?C: I'll take this.S: Thank you, sir. Do you want something else? What about this cigar holder? It is gold plated.C: It looks good. How much is it?S: Two hundred dollars, sir.C: I'll take it as well7. Would you try a larger one? I think it fits better.C: (Tries a jacket)What do you think?S: It looks good, but would you try a larger one? I think it will fit ever better. C: What about this colour?S: It's very nice and can match with other colours easily.Part 4 游说购买1. It's the trendy look.C: Can I try this jumper?S: Yes, sure.C: (Tries it on)What do you think?S: It suits you very well. Why not try on this hat too? It's the trendy look.2. It matches your style.C: The sleeves are too long, aren't they?S: It's the trendy look. Besides, it matches your style.C: I'll take it then.3. They're of high quality.C: It's too expensive!S: But it's worthwhile because of its high quality. Just think about how durable it is.4. This is selling very well.C: Let me think about it.S: Don't hesitate, madam. In fact, it is selling very well. I don't think we have much left.5. We sell it exclusively.C: It's a nice vase, but I think it's too heavy. Maybe I could find another one near the hotel.S: We sell it exclusively, sir. You can't find it anywhere else. We'll pack it well for you to make it easy to carry.6. It will be much cheaper to buy the whole set.C: Can I take these two cups?S: Why don't you buy the whole set, sir? It will be much cheaper.C: But I only need two.S: You can save up to thirty per cent each cup if you buy them as a whole set. In fact, they are very nice souvenirs.7. It's our free gift.S: Madam, during the promotion period, we offer a nice free gift for every purchase over five hundred dollars and it is on a first-come, first-serve basis. C: Then I'll take this foundation too. Is that enough?Part 5 产品说明1. It's made of genuine leather.C: I like the design of this handbag. What is it made of?S: It's made of genuine leather, madam. It wears well.2. We've very sizes and colors.C: I love this Chinese frock, but I wonder if you have my size.S: Don't worry, madam. We have various sizes and colours in these frocks. Some are specially designed for foreigners with tall figures. Would you like to try one on?3. It's water-proof.S: This style of watches are specially designed for young people. It gives an energetic feel.C: I think my son will like it. He's very active.S: It's also water-proof, so he doesn't have to take it off when swimming.C: That's good. I'll take it.4. We offer an alternation service.C: Oh! These trousers are too long, but the waist fits. Do you have a shorter one?S: We offer an alteration service. We can shorten it for you.C: How much does it cost?S: It's free of charge.C: But I'm leaving tomorrow.S: Don't worry, sir. It only takes three hours. You can shop around and come back later to get it.5. T ake good care of it.C: I've never bought a silk cheongsam before. What should I do to keep it in shape?S: Nothing special, madam, but you should take good care of it while washing. Don't put it in hot water or rub or wring it. Remember always button the buttons.6. You could order it.C: Do you have another one in black?S: I'm sorry, sir, we don't have one in black, but it could be ordered. It takes about two days.C: That's alright.S: Do you have any special requirements?C: Yes, I want to have my name engraved on it.7. We sell it by grams.S: Can I help you, sir?C: I'm looking for some Chinese tea. My friends told me I should not leave without a bag of Chinese tea.S: I'm sure you'll like it. Here you are, sir. We've got different flavours.C: How do you sell it?S: We sell it by grams.8. We have instructions in English.C1: Johnny, see this Chinese chess set? It's nice.C2: Yes, but we don't know how to play.S: Don't worry, madam, sir. We have instruct ions in English. It's easy to follow. C2: Then we'll try it. Give me this set, please.Part 6 提供保证1. Sure, you can exchange it.C: Can I try this shirt on?S: Certainly, sir. The fitting room is over there. (After trying on the shirt) Can I exchange it if I change my mind after purchase?S: Sure, you can exchange it provided that you've the receipt and haven't taken off the tag.2. We'll refund you.C: I'll take this video recorder.S: Thank you very much, sir. Do you need delivery service?C: No, thanks, I'll take it by myself. But what if there is problem with the recorder?S: You can exchange it for a new one within fourteen days of purchase.C: What if I don't want to exchange, can I have my money back?S: Yes, sir, we'll refund you in full.3. Warranty period.C: Do you have a warranty for this?S: Yes, it has an one year guarantee.C: What does it cover?S: It covers both service and parts.Part 7 提供折扣、优惠1. We are on sale now.S: Good morning,madam. May I help you?C: I'm just looking around.S: We're on sale now. Prices have up to fifty percent off. Don't miss the chance.2. Clearance saleC: From three thousand dollars to one thousand dollars! Is that true?S: Yes, madam. We're clearing our stock now. It's a real bargain.C: I see. Can you give me a basket? I'll buy something for my family.3. I can give you a 10% discount.C: This is a beautiful dress, but it's a little bit expensive. Can I have a discount? S: If you really like it, I can give you a ten percent discount.C: But it's still not cheap.S: I'm sorry ,madam. It is the best price we can offer.4. Bulk purchase.C: I want twenty of these. Can you give me a discount?S: Certainly, sir. We offer special discount for bulk purchase.5. Cash discount.C: Do you accept credit cards?S: Yes, madam. But we can offer five per cent discount, if you pay cash.C: Then I'll pay cash.6. Discount for regular customers.S: Mr Bruce. How are you today?C: Fine, thank you. Any new arrivals?S: Yes. I have kept this suit especially for you.They suit your figure.C: It's so nice of you. Let me try it on... Hm...it looks good, doesn't it?S: Yes, it fits you perfectly.C: How much is it?S: Since you are our regular customer, I could make a concession.The original price is eight hundred,I'll make it seven hundred.Part 8 拒绝顾客1. We can't reduce the price further.C: Can you give me a discount?S: We can offer a twenty per cent discount.C: But it still costs five hundred dollars. Can you make it cheaper?S: I'm sorry, madam, we can't reduce the price any further.2. We hold a one-price policy.C: It's too expensive. Can you make it cheaper?S: I'm sorry, sir. We hold a one-price policy. It's against our regulations to give you this discount. In fact, the price is reasonable for a suit of this high quality.3. We can't exchange it.C: I bought this shirt yesterday, but I want to exchange it for another pattern. S: I'm sorry, sir. We cannot exchange discounted products.C: Can I exchange it?S: Have you got the receipt, madam?C: No, I've lost it.S: I'm sorry, madam. We can't exchange it without a receipt.4. Non-refundable.C: I bought this shirt yesterday but the size is wrong. I want to have my money back.S: I'm sorry, sir. It's non-refundable, but you could exchange it for other goods with the same value.5. It has been reserved.C: What a cute teddy bear! I'll take this.S: I'm sorry, madam, it has been reserved. Would you like to order one?6. Not for sale.C: What a nice statue! How much is it?S: I'm sorry, sir, it is not for sale. It is only for display.C: I see, but I like it very much. Could you sell it to me?S: I'm afraid not,sir. Maybe you could find one in the antique shop around the corner.Part 9 付款方式1. Pay by cash.C: How much is it altogether?S: Let me calculate it for you, sir. The total is three hundred and sixty dollars. C:(Takes out a five dollar note) Here you are.S: Take your five hundred dollar note. Here's your change, sir.One hundred and forty. Please double check it.2. Pay by credit cardC: Do you take U.S. dollars?S: I'm sorry sir, we only accept Hong Kong dollars. Maybe you could exchange it at the counter over there.C: No, thanks. Then I'll pay by credit card.S: Thank you, sir. (T akes the card and gets an imprint) Please sign here. (Checks the signature) Thank you, sir. Here's your receipt.3. Deposit.S: I'm sorry sir. It's out of stock now. Would you like to order one?C: Yes, please. How long does it take?S: Probably two weeks. Would you like to pay for it now, or give a deposit first? C: I'll pay a deposit.4. Pay by installmentsC: It's too expensive!S: You could pay by installments, sir.C: Really! How does it work?S: First, you pay a down-payment of five hundred dollars then two hundred each month for twelve months.C: It sounds attractive Let me think about it.Part 10 包装运送1. PackingC: I'll take this pen. It's a good birthday present.S: Shall I wrap it for you, sir?C: Yes, thanks.S: Which one would you prefer, sir? A pink wrapping paper or red?C: I like the pink paper.S: Shall I tie it with a ribbon?C: Yes, that's very kind of you.2. Pack it separatelyC: We'll take all these.S: Thank you, sir. Would you like them to be packed separately?C: Yes, please. These two are a group while these four are another group. S: Yes, sir.3. DeliveryS: Do you need delivery sir?C: Yes, please. How much is it?S: It is free within the Island and Kowloon provided that there is a lift.C: Oh, that's too bad. I live in Mongkok, on the second floor, but without lifts. S: Then I'm afraid there is a delivery charge of two hundred dollars.C: That's fine. I'll pay for it. Can it be delivered on Monday?S: Just a moment, please. I'll check the schedule. Yes, it can be delivered on Monday morning. Can I have your name, address and phone number,sir?4. Overseas shipmentC1: These tiny sets of cups and pots are very good souvenirs, aren't they, John? C2: Yes, but they are not convenient to carry, specially when we have to visit Singapore and Thailand before we get back to the States.S: Don't worry, madam, sir. We could pack and ship them to the States for you. C1: Really? But I'm afraid they might get broken.S: They will be well-packed madam. I can guarantee that.C2: Then give us ten sets.(Hands out his credit card)S: Thank you very much. Could you please give me your name and address? Here's your receipt, sir.C2: Does it include the mailing charge?S: Yes, sir. It includes the mailing charge and a handling fee.C2:It's reasonable. When will they reach the States?S: It takes about sixty days, sir.C1: A bit too long, but that's fine.Part 11 向客人道歉1. MiscalculationS: Here's your change, sir.C: I think I've been shortchanged. I gave you a five hundred dollar note, didn't I?S: Yes, sir. Oh! I'm sorry I've made a mistake. Here's the correct change. Would you double check it?2. DelayC: When will my name-seal be ready? I've waited for half an hour.S: I'm sorry, sir. Unfortunately, the engraver hasn't shown up yet. Would you mind coming back later? (One hour later)C: How is my name-seal?S: It's ready, sir. We're terribly sorry for the delay.3. Mistaken goods.C: This pair of shoes is not what I bought. I think your salesgirl has made a mistake.S: I'm awfully sorry, sir. Would you show me which pair you bought. I promise it will not happen again.4. Deteriorated goodsC: I bought a pickled cucumber from you yesterday, but I think it has gone bad. S: That's most unusual. We have very strict quality control. We'll exchange it for you right away, sir. Thank you for bringing this to our attention. We'll look into the matter.Part 12 对付麻烦的顾客1. An impatient customerC:(At the back of the queue,shouts to the cashier impatiently)Hurry up, please! You're too slow. Could you let me pay first? I've only got a few items.S: I'm sorry for keeping you waiting, sir. But I must deal with each guest by turn. Please wait for a while, I'll be with you as soon as possible.2. A persistent customer.C: I'll take this ring.S: Thank you very much, sir. It is two hundred and fifty, please.C: Here you are. Can you tell me your name?S: JennyC: What a nice name, Jenny. Let's have a drink tonight.S: I'm sorry, we can't accept customer's invitation.C: Call me John. We're friends, aren't we?S: We want to be friends with all customers.C: Then do come out tonight.S: May I bring my husband too, sir?3. A nit-picking customerC: Can I try this on?S: Sure, madam.C: (Tries it on) It's fine. Can you give me a new one?S: They're all new, madam.C: But I want a packed one.S: Just a moment, please. I'll check it for you... Here you are.C: (Unpacks and checks) The colour seems different.S: I think it's due to the lighting. Would you come here and check again?C: I don't think so. Can you give me another one?S: Certainly, madam... Here you are.C: See, the hemlines are uneven. Please give me another one.S: I'm sorry, it's all we have, madam.C: Then I'm not going to buy.S: I'm sorry I couldn't be of any help, madam.Part 13 处理顾客投诉1. A rude salesgirl.S: Is there anything wrong, sir?C: Are you the supervisor? I wonder what kind of service you are providing. S: Would you please come to my office and tell me what happened?C: (In the office) It's the girl in the jewellery department. I told her to take out a necklace. She's just ignoring me.S: (Calls the girl in and listens to her explanation) I'm sorry, sir, but I'm sure she didn't mean it. She just didn't understand you correctly.C: But why didn't she ask for help?S: I'll remind her. We're terribly sorry for upsetting you.2. Wrong price.C: Why seventy dollars? You've marked fifty on the shelf.S: I'm sorry, madam. It's the price shown on the computer.C: That's cheating. I'm only buying it because you offer a special price.S: Just a moment, please I'll get the manager.M: Can I help you, madam?C: Your price on the computer didn't match with the one marked on the shelf. M: (Checks the prices ) I'm extremely sorry, madam. We forget to remove the sales tag. We'll charge you the reduced price. Sorry to have troubled you.3. Complaints by phone.C: ABC department store? I would like to speak your manager.S: Would you please hold on?...I'm sorry, sir, our manager is not in the shop. Can I do anything for you?C: No, I want to speak to him directly.S: Just a minute, please I'll try to locate him.. Sorry, sir, he could not be contacted. Would you like to speak to our supervisor? C: Alright.V: Can I help you,sir?C: I've bought a TV from your company. You've promised to deliver it on Monday. But I waited for a whole day and no one showed up. I called the shop, but the salesgirl was very rude. I want to lodge a strong complaint.V: I'm extremely sorry, sir. I'll look into the matter right away. Would you please give me your name and telephone number? I'll call you back as soon as possible. C: This is Bruce and my number is 22224784.V: This is ABC department store. May I speak to Mr Bruce, please?C: Speaking.V: Mr Bruce, I'm sorry for the delay of delivery. It's because we have changed the schedule and the person responsible forgot to inform you. We have warned persons concerned, including the salesgirl on the phone. Shall we rearrange the delivery date at your convenience?Part 14 向顾客提供资料1. Giving directions.C: Where is the men's wear department?S: It's on the third floor, sir.C: Is there any public telephone here?S: Yes, it's just over there behind the escalator.C: Can you tell me where the nearest bank is?S: Yes, sure. You turn left at the entrance, then go straight ahead until you reach the first traffic light and then turn right. You'll see a barber shop and the bank is opposite to the shop.2. Shopping guideC: Where can I buy red beans?S: You can find them in most Chinese grocery shops or even at the supermarket. C: Are there any nearby?S: There is one in the basement, sir. You just go ahead and take the escalator. C: Thank you very much. You've been so helpful.S: You're welcome, sir.3. Scenic spotsC: I'll take this shirt.S: Thank you very much, sir.C: By the way, I want to go to the beach tomorrow. Can you recommend one for me?S: I see. Then I suggest the Repluse Bay. It is the most beautiful beach in Hong Kong, and there are many facilities.C: Very well, but how do I get there?S: You can either take a taxi or go by bus.C: I prefer to go by bus. Can you show me how to get there by bus? S: Just take the MTR to Central, follow the instructions to the Exchange Square bus terminal and take bus no.6. Ask the driver to drop you off.C: Thank you very much for your information. You have been very helpful. S: You're welcome, sir.Part 15 多谢顾客惠顾1. Thank you for shopping with us.S: Here's your change, sir. Thank you for shopping with us, please come again. C: Thank you.2. About ordering.C: When will it be ready?S: It takes about three days, sir. Please bring along your receipt when you collect it. Or would you give me your telephone number?I will call you when it is ready.。

零售企业专业英语知识

零售企业专业英语知识

零售企业专业英语知识
Unit 1 Clothing •Ready-made cloths(成衣)
❖ 特大号服装 ❖ 田径运动服 ❖ 童装 ❖ 西装 ❖ 夏装 ❖ 校服 ❖ 腰带 ❖ 婴儿服装 ❖ 游泳衣
❖ Extra large-size garments ❖ Track suit ❖ Children’s clothes ❖ Western-style clothes ❖ Summer clothing ❖ School uniform ❖ Waistband ❖ Babies’ wear ❖ swimsuit
❖ Beauty saloon
❖ 染发剂
❖ Hair dye
❖ 柔肤水
❖ Facial spray
❖ 润肤膏
❖ Lanoline cream
❖ 爽肤水
❖ Astringent
❖ 烫发
❖ Curling
❖ 晚霜
❖ Night cream
❖ 洗发水
❖ Liquid shampoo
❖ 洗面奶
❖ Facial cleanser
零售企业专业英语知识
Unit 5 Beauty and Hair Dressing and
Cosmetics(美容美发和化妆品)
❖ 保湿
❖ Moisturizer
❖ 唇膏
❖ Lip stick
❖ 底霜
❖ Cream base
❖ 电吹风
❖ Electric hair dryer
❖ 发蜡
❖ Pomade
零售企业专业英语知识
Unit 4 Furniture(家具)
❖ 长沙发 ❖ 厨房地砖 ❖ 厨房成套家具 ❖ 窗帘 ❖ 床垫 ❖ 床头柜 ❖ 带镜衣柜 ❖ 地板 ❖ 电脑台 ❖ 定做家具

一个优秀的采购员应该具备哪些素质

一个优秀的采购员应该具备哪些素质

一个优秀的采购员应该具备哪些素质较强的工作能力;•分析能力;•预测能力;•表达能力;•一定的知识与经验。

采购员,在英文里merchandiser和buyer有很大的差别,中文概称采购员、采办员,或时尚买手等。

时尚采购主要负责采买一个(或是多个)时尚品牌的产品。

时尚采购员须具备多年对市场熟悉的丰富履历,才有资格当上采购员。

一个优秀采购员的性格特征:1.善良性。

首先要具备守信的态度及能力。

2.可激怒性。

必须有点小性格。

3.宽容性。

在对方首先违规,但知道自己的选择不多时,懂得原谅对方。

当然,对那些供应商很多的情况下,就坚决使用第二种性格。

职业概要:采购员,除批发、零售农产品:采购机器、设备、工具、零件和服务,购买用于生产的原材料或半成品。

多数企业管理部门和最高行政主管的职位由经验丰富的低层经理和行政人员替补,优秀的采购员可以晋升为采购经理,采购经理可以平调至市场或营运经理等,也可以晋升为总经理,直至最高职位总裁或首席执行官。

或者去其它的机构寻求更有竞争力的职位。

采购员要求的教育背景相差很大,多数没有要求有专门的学位和学历,但是需要对需要采购的产品非常熟悉,对这个行业来说,经验比学历更加重要。

机械、国际贸易、商业和数学等课程是对这一职位的很好的准备。

能熟练使用办公软件和英语很有用,出色的沟通能力和广泛的人际网络对这一职位也相当重要。

如果要晋升为采购经理或更高级的职位,获得商业和经济相关的本科或专业学位非常重要。

怎样做可以成为一个优秀的采购员?想要成为一个优秀的采购员首先不贪不取不抬高单价拿回扣外,更重要的是采购要懂得为企业节约成本,如何能够花低价钱为企业买来称心的材料,就得精通如下几种策略和战术。

第一步:价比三家,这是一个采购最应该具备的本能,如果一个采购连这基本功也没有,我就奉劝你别做采购以免浪费老板的财钱. 在比完单价之后,选择最低价的那一家供应商来进行谈价,哪怕砍价的不多,也要砍下去,每一种材料都应如此,总之,一年下来,积少成多的节约。

新版零售行业销售英语话术.pdf

新版零售行业销售英语话术.pdf

1. 如何招揽顾客一般程序:招呼—问候—寻找相关话题—理出商谈头绪。

所以,打招呼很重要,无论顾客有没有表现购买意愿,您都应该上前问候一句:“What can I do for you?”或“May I help,如果是熟客,可简单说声:“Good you?”,也可说:“Can I be of any assistance?”afternoon, madam, something for you?”2. 如何打开话题如果顾客不置可否或表现出不耐烦的样子,决不可轻言放弃,可以先说:“Everybody is welcome here, madam. Whether she buys or not.(这里欢迎任何人光临,买不买都没关系)”,然后婉转地问:“Are you looking for something?”。

3. 如何拉近距离首先表达自己身份,甚至可以交换名片,然后说些常用客套话,为后来的推销铺路。

一句:“Would you mind my recommending?”十分有用。

4. 如何游说购买初次见面就开门见山、滔滔不绝的做法已经落伍。

当你要说服顾客时,最好用“Well, let 作为解释商品用途、优点的开场白。

me tell you why.”5. 如何展示商品可以说:“Please take a look at this.”或“That one, madam?(那个好吗?)”配合产品加以说明时,则用“As you can see, ~(正如您所见,~)”6. 如何拖延时间争取时间以便长期抗战要有技巧,再心急也要说“Please take your time”(慢慢看/参观)或“Go right ahead, please.”(随便参观)。

根据情况也可通过闲聊进入主题,让顾客有一定时间考虑。

7. 如何选取工具广告信函、海报、优待卷等都是销售的有效辅助工具,所谓“百闻不如一见”,一边看商我会寄给您产品的广品,一边听解释,才更易进入状况。

6.买手专业术语中英文对照

6.买手专业术语中英文对照

买手专业术语中英文对照A-line Skirt A字裙Allocator 配货员Ball Jacket 球衣Basic 基本款Batwing Sleeve 蝙蝠袖Bell Jacket 喇叭袖Bermuda Shorts 百慕大裤Bishop Sleeve 主教袖Blazer 休闲便西服Boat Neckline 船领Bolero 波雷诺外套Boot-Cut Pants 喇叭裤Brand Owner 品牌商Broomstick Skirt 扫帚裙Bubble Skirt 灯笼裙Business to Business B2B 企业对企业Buying Conference 订货会Camisole 吊带贴身小背心Cap Sleeve 盖肩袖Capri 卡普里裤Car Coat 便装短外套Casual Wear 休闲装Catalogue Selling 产品目录销售Classic 经典款Cutting, Making, Trimming CMT 服装加工Color Palette 色板Corduroy 灯芯绒Cost of Goods COG 产品成本Cotton 棉Couture 高级时装Cowl Neckline 大樽领Crepe 绉布Crepe de Chine 双绉Crepe Satin Plain 素绉缎Culottes 裙裤Customer Profile 顾客档案Daily Wear 日常装Dealer 经销商Deep Cut Square Neckline 低方领Deep V Neckline 低V领Department Store 百货商场Dinner Jacket 男式晚宴装Distributor 分销商Distributor’s buyer 分销商公司的买手Dolman Sleeve 多尔曼袖Down Jacket 羽绒服Dress Shirt 便西服衬衣Duffle Coat 带风帽的粗呢大衣Duster Coat 中短装风衣E-commerce 电子商务Eisenhower Jacket 艾森豪威尔夹克Fabric Care 面料护理Fabric Contents 面料成分Fabric Sourcing 面料开发Fabric Weight 面料重量Fads 短线款Fashion 时尚款Fashion Buyer 时装买手Field Jacket 战地服Fit 合体Flannel 法兰绒Flax 麻Fleece Jacket 飞行装Free-standing Shop 街铺French Terry 毛圈布Full Skirt 伞裙Gabercord 华达呢Girl’s Fashion 少女装Grading 推挡Gross Profit GP 毛利润Guayabera 轻便绣花衬衣Helter Neck Dress 环领裙Halter Top 环领背心Harem Pants 哈伦裤Heavy Outwear 厚外套Henley Shirt 半开襟T恤Inventory 库存Inventory aging 库龄Inventory vs. Sales Ratio 存销比Jean 牛仔布Jumper Suit 连体裤Khaki 卡其Kilt Jacket 苏格兰裙套装Knitwear 针织物Lab Dip 色卡Lacoste 双珠地Lady’s Wear 少淑装Lead Time 发货期Leather Goods 皮革品Leg of Mutton Sleeve 羊腿袖Leggings 打底裤Logo 品牌标识Loose Fit 宽松版型Man-made Fabric 人造纤维Manufacturer 制造商Mark Down 折让Mark Up 加价Marketing 营销Melton 麦尔登呢Merchandise Planning 商品计划Merchandiser 跟单Minimum Order Quantity MOQ (订货的)最低订量Motorcycle Jacket 摩托车手夹克Neckline 领型Nehru Jacket 尼赫鲁装Norfolk Jacket 诺福克夹克Off-the-shoulder 露肩领Old women’s Wear 中老年装One- piece 整件装Open-to-buy OTB 采购预算Outwear 外套Overalls 工装裤Oxford 牛津布Pants 裤子Pattern Cutting 版型Shirt 衬衫Blouse 衬衫Shirtwaist Dress 衬衣裙Shopping Mall 购物中心Silk 真丝Silk Jacquard 提花绸Skinny Pants 窄脚裤Skirt 半身裙Sleeve 袖子Slim Fit 紧身型Spec Sheet 工艺单Sports Wear 运动装Suits 职业套装Sundress 太阳裙Super Market 超市Surplice Dress 包裹领裙Sweatshirt 卫衣Taffeta 塔夫绸Tank A字背心Tent Dress 帐篷裙Terry 毛巾布Trench Coat 风衣Trousers 裤子T-shirt T恤Turtle Neck 樽领TV shopping 电视购物Tweed 粗花呢Twill Weave 斜纹组织Vest 背心Wholesaler 批发商Windbreaker 防风夹克Wool 毛Young Lady’s Fashion 淑女装。

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时尚买手英语之零售篇
DA(Distribution & Assortment)分销
Location:位置
Display:陈列
Pricing:价格
Inventory:库存
Merchandising:助销
Promotion:促销
KA(Key Account):重点客户
GKA(Global Key Account):全球性重点客户
NKA(National Key Account):全国性重点客户LKA(Local Key Account):地方性重点客户
RKA(Retail Key Account ):零售重点客户
SM(ShoppingMall):大型购物消费中心简称销品茂HYM(Hypermarket):巨型超级市场,简称大卖场SPM(Supermarket):超级市场,简称超市
S-SPM(Small-Supermarket):小型超市
M-SPM(Middle-Supermarket):中型超市
L-SPM(Large-Supermarket):大型超市
C&C(Cash & Carry):仓储式会员店
CVS(Convenience Store):便利店
GS(Gas Station):加油站便利店
DS(Discount Store):折扣店
MT(Modern Trade ):现代渠道
TT(Tradiditional Trade):传统渠道
OT(Organized Trade):现代特殊渠道
OP(On Premise ):餐饮渠道
HBR(Hotel,Bar,Restaurant):旅馆、酒吧、餐馆等封闭性通路
WHS(Wholesaler):批发商
2nd tier Ws:二级批发商
DT(Distributor):经销商,分销商
2ndDT:二级分销商
DIST(Distributor System):专营分销商
MW(Managed Wholesalers):管制批发商
PW(Passive Wholesalers):传统批发商
DSD(Direct Store Delivery):店铺直接配送
CSTD(Company Sells Third Party Delivers):我销他送DC(Distribution Center):配送中心
TPL(Third Party Logistics):第三方物流
CRP(Contiuous Replenishment):持续补货
CAO(Computer Assisted Ordering):计算机辅助订货PUR(Purchase):进货
OOS(Out of Stock):缺货
Inventory day:库存天数
SKU(Stock Keeping Uint):最小库存计量单位
UPC:通用产品编码
Bar Code:条形码
Slim(Slim):纤细,苗条(包装)
TC:铁罐包装
AC:铝罐包装
TP(TETRA PAK):利乐无菌包装(俗称纸包装)
PET:宝特瓶(俗称胶瓶)
POSM(Point of Sale Materials):陈列品
GE(Gondola End):端架
MIT(Marketing Inpact Team):卖场整合性陈列;堆箱TG(Type Genus ):堆头
Island Display:堆头式陈列
Floor Display:落地割箱陈列
Pallet Display:卡板陈列
Strip Display:挂条陈列
Sidekick Display:侧挂陈列
Checkout Display:收银台陈列
Cooler Display:冰柜陈列
Secondary Display:二次陈列
Cross Display:交叉陈列
PG(Promotion Girl):促销员
P-T(Part-timer):临时工,特指临促
POP(Point Of Purchase):门店广告
Price discount:特价
On-Pack:绑赠
Road Show:路演,大型户外促销活动
DM(Direct Mail ):商场快讯商品广告;邮报
PR(Public Relation):公共关系
NP(News Paper):报纸杂志
AD(Advertisement):广告
GRP(Gross Rating Point):毛评点;总收视点(媒介用语)Loyalty:忠诚度
Penetration:渗透率
Value Share:市场份额
AVE(Average):平均数
WTD(Weighted):加权
NUM(Numeric):数值
PP(Previous Period):上期
YA(Year Ago):去年同期
VOL(Volume):销售量
VAL(Value):销售额
VAL-PP(Value PP):上期销售额VAL-YA(Value YA):去年同期销售额
YTD(Year To Date ):截至当期的本年累计
MTD(Means Month to Date):本月到今天为止
SPPD(Sales Per Point of Distribution):每点销售额
BTL(Below The Line):线下费用
ATL(Above The Line):线上费用
ABC(Activity based costing):成本动因核算法(又称:巴雷托分析法)
U&A(Usage and Attitude):消费态度和行为(市场调查)
FGD(Focus Group Discuss):座谈会(市调一种)
Store Check:终端调查,铺市率调查
CR:销售代表
CR-OP:销售代表-餐饮渠道
CR-OT:销售代表-现代特殊渠道CR-MT:销售代表-现代渠道
CR-TT:销售代表-传统渠道OTCR:现代渠道销售代表WDR:批发拓展代表
ADR:客户拓展代表
DCR:分销商合约代表
DSR:分销商销售代表
KSR:大客户销售主任
KAM:重点客户经理
CDM:渠道拓展经理
MDR:市场拓展代表
MDE:市场拓展主任
MDM:市场拓展经理
TMM:通路行销市场经理
TDS:区域拓展主任
TDM:区域拓展经理
LTDM:高级区域拓展经理
UM:业务单位经理(大区经理)
GM(General Manager):总经理
GMDR(General Manager Direct Reports ):总经理直接下属VP(Vice President):副总裁
FVP(First Vice President):第一副总裁
AVP(Assistant Vice President):副总裁助理
CEO(Chief Executive Officer):首席执行官
COO(Chief Operations Officer):首席运营官
CFO(Chief Financial Officer):首席财务官
CIO(Chief Information Officer):首席信息官
Director:总监
HRD(Human Resource Director):人力资源总监
OD(Operations Director):运营总监MD(Marketing Director):市场总监OM(Operations Manager):运营经理PM (Product Manager):产品经理BM(Brand Manager):品牌经理
4P(Product、Price、Place、Promotion):4P营销理论(产品、价格、渠道、促销)
4C(Customer、Cost、Convenience、Communication):4C营销理论(顾客、成本、便利、沟通)
4V(Variation、Versatility、Value、Vibration):4V营销理论(差异化、功能化、附加价值、共鸣)
SWOT(Strengths、Weaknesses、Opportunities、Threats):SWOT分析法(优势、劣势、机遇、威胁)
FABE(Feature、Advantage、Benefit、Evidence):FABE法则(特性、优点、利益、证据)
USP(Unique Selling Propostion):独特销售主张
3A(Avalible、Able、Adsire):买得到、买得起、乐得买
PDCA(Plan、Do、Check、Action):PDCA循环管理(计划、执行、检查、行动)
OEM(Original Equipment Manufacturer):原始设备制造商,俗称“贴牌”ODM(Original Design Manufacturer):原装设计制造商
OBM(Own Brand Manufacturer):自有品牌制造商
IPO(Initial Public Offering):首次公开募股
LOGO:商标
Slogan:广告语
FMCG(Fast Moving Consumer Goods):快速消费品
DCG(Durable Consumer Goods):耐用消费品。

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