(管理学)management4

合集下载

管理学的书籍

管理学的书籍

管理学的书籍管理学是一门研究和应用管理原理、概念和技能的学科。

作为一门重要的商科学科,管理学的理论和实践对于组织和企业的成功至关重要。

在这个领域中,有许多经典的书籍提供了重要的指导和见解,帮助读者了解管理学的核心概念和实践。

以下是一些经典的管理学书籍,对于追求管理学知识的人来说,这些书籍是必读的:1.《管理学》(Management) - 彼得·德鲁克 (Peter Drucker)这本书是管理学领域的经典之作,被誉为现代管理学之父。

德鲁克通过系统性地介绍了管理的各个方面,包括组织行为、决策制定、战略规划等。

他的观点和理论为管理学领域的发展奠定了基础。

2.《第五项修炼》(The Fifth Discipline) - 彼得·森格 (Peter Senge)这本书强调了组织学习和系统思维的重要性。

森格提出了一个称为“学习型组织”的概念,强调了个体和组织之间的相互作用,并提供了一些实用的工具和方法来帮助组织实现可持续的成功。

3.《领导力陷阱》(Leadership on the Line) - 罗尼·海夫纳和马丁·拉夫利 (Ronald A. Heifetz and Marty Linsky) 这本书深入探讨了领导力的挑战和陷阱。

作者提出了一种叫做“适应性领导力”的概念,强调了领导者需要勇于面对困难和冲突,并通过创新和适应来带领组织前进的能力。

4.《从优秀到卓越》(Good to Great) - 吉姆·柯林斯 (JimCollins)这本书研究了一些在业务上取得长期成功的公司,并分析了它们的共同特点。

柯林斯提出了一些关于领导力、组织文化和战略规划的重要观点,帮助读者了解如何将一家普通公司变成卓越的企业。

5.《创新者的窘境》(The Innovator's Dilemma) - 克莱顿·克里斯坦森 (Clayton Christensen)这本书探讨了企业在创新过程中面临的困境。

《管理学(全英)》-课程教学大纲

《管理学(全英)》-课程教学大纲

课程思政《管理学(全英)》课程教学大纲一、课程基本信息课程代码:18220743课程名称:《管理学(全英)》英文名称:《Management》课程类别:学科基础课学时:48学分:3适用对象:2019财务管理1班(2+2中外合作人才培养实验班)考核方式:考试先修课程:西方经济学等二、课程简介Management is a basic course for management majors,which is set for junior students of management majors.This course serves as an introduction to the discipline of management.It is designed to integrate the accepted theories in the area with real world applications to provide students with the basic knowledge and skills needed for managing others.This course begins with a discussion of the current issues in management and then proceeds to cover the traditional functions of management:planning,organizing,leading, and controlling.Lecture and class assignments given in the course are intended to help students understand the needs of modern public and private organizations,including emerging national and international trends.三、课程性质与教学目的The course“management(all English)”aims to give a comprehensive and preliminary introduction to management and arouse students'thinking on current management issues. This course is a basic course for the related major of management,which provides the foundation for the study of subsequent subjects.This course will systematically expound the four basic aspects of management:planning,organization,leadership and control,andwill try to apply the theory into case analysis under the guidance of teachers.At the end of the course,students should be able to analyze problems in the management field from a more professional perspective and master common technical terms in the field.Due to the basic course of management,the study of this course also lays a foundation for the subsequent study of related courses,such as strategic management,human resource management,e-commerce,organizational behavior,etc.This course uses English textbooks and the classroom language is English.Therefore,it has a higher requirement for the teaching object.Students should generally have a high level of English,and have strong oral English ability.Through the study of this course,four teaching objectives can be achieved:1.The construction of management knowledge system:to enable students to master thebasic concepts and connotations of management,various management theories, knowledge construction and curriculum system construction.2.The improvement of various skills:to enable students to think and analyze themanagement phenomenon in today's business environment with all kinds of knowledge, and break through traditional knowledge to achieve thinking innovation.3.The improvement of English listening,speaking,reading and writing ability:as thiscourse is an all-English teaching form,it will have requirements on students'English skills in all aspects.4.The strengthening of ideological and political education:to enable students tocomprehensively and objectively understand contemporary China and look at the outside world,be good at distinguishing right from wrong,and form a stand,viewpoint and method for observing and understanding contemporary world and contemporary China.四、教学内容及要求Chapter1The introduction of management:history,concepts and framework Chapter main Contents:1.Tell who managers are?2.What three characteristics do all organizations share?3.What’s the definition of management?4.Make comparison between managers and non-managerial employees.5.Three ways to look at what managers do.6.Explain why it’s important to study management.7.Describe the factors that are reshaping and redefining management.8.Scientific Management,General Administrative Theory,Behavioral Approach,Systems Approach.Chapter Objectives:Emphasis:1.Understand three Common Characteristics of Organizations.2.what’s the difference between Managers and non-managerial Employees?Difficulties:what does a manager do?Elements of ideological and political education:patriotismChapter Assignments:Please list at least three kinds of job titles in modern company and attribute these titles to four management levels.Chapter2The management environment analyses and applicationChapter main Contents:1.Explain what the external environment is and why it’s important?2.Discuss how the external environment affects managers?3.Define what organizational culture is?4.Describing the dimensions of organizational culture.5.How organizational culture affects managers?Chapter Objectives:Emphasis:what does external environment include?And how these factors affect the management?Difficulties:know the organizational culture?And how to evaluate an organization’s culture?Elements of ideological and political education:an international visionChapter Assignments:Please select one industry you are interested in and make the analyses about it’s external environment?Chapter3Integrative managerial issuesChapter main Contents:1.How to understand the concept of“globalization”and its reflection.2.What’s the influence of globalization on organizations?3.How organizations go global?And what are the different types of globalorganizations?4.What managers need to know about the management in global business?5.Discuss how society’s expectations are influencing managers and organizations.6.Discuss the factors that lead to ethical and unethical behavior in organizations.7.Describe how the workforce is changing and its impact on the way organizations aremanaged.Chapter Objectives:Emphasis:1.The meaning of globalization and it’s effect on management2.the diversity of workforceDifficulties:understanding the effect of firm globalization on company management.Elements of ideological and political education:an holistic viewChapter Assignments:Please conclude the effects of globalization effects on company management.Chapter4Foundation of decision makingChapter main Contents:1.Describe the decision-making process and some points about every step.2.What common errors are committed in the decision-making process?(12commondecision errors)3.Explain the three approaches managers can use to make decisions.4.Describe the types of decisions and decision-making conditions managers face.5.Discuss group decision-making,knowing the advantage and disadvantage of groupdecision making.6.When are groups most effective?7.Discuss contemporary issues in managerial decision making(national culture,creativity and design thinking,big data)Chapter Objectives:Emphasis:The three levels of analysis in the OB model.Difficulties:The need for a contingency approach to the study of OB.Elements of ideological and political education:socialism with Chinese characteristicsChapter Assignments:Think over whether you have made some errors in decision making?What’s it?Chapter5Foundation of planningChapter main Contents:1.Discuss the nature and purposes of planning?2.Since changing is ever-stopping,is the formal planning necessary?3.Explain what strategic includes and what managers do in the strategic managementprocess?4.What strategies do mangers use?pare approaches to goal setting and planning.6.How do managers set goals and develop plans?7.What contemporary issues in planning do managers face?Chapter Objectives:Emphasis:1.The company strategy system2.The content of MBO3.The steps and methods of goal-settingDifficulties:1.The essence of MBO2.The company strategy systemElements of ideological and political education:confidence in our path,in our theoriesChapter Assignments:If“The don’t change thing is change itself”is the real fact,what’s the meaning of planning?Chapter6Organizational structure and designChapter main Contents:1.What are the six key elements in organizational design?(specialization,departmentalization,authority,span of control,centralization,formalization)2.Identify the contingency factors that favor either the mechanistic model or theorganic model of organizational design.pare traditional and contemporary organizational designs.4.Discuss the design challenges faced by today’s organizations.(keep employeesconnected,global difference,building a learning organization,flexible workarrangement and so on)Chapter Objectives:Emphasis:The six key elements in organizational design.Difficulties:The design challenges faced by today’s organizations.Elements of ideological and political education:confidence in our systemChapter Assignments:Do you think the traditional hierarchical structure still have life today? Chapter7Managing human resourcesChapter main Contents:1.Describe the key components of the human resource management process andthe important influences on that process.2.What’s employment planning?And what’s the two steps of it?3.How do organizations recruit employees?And how to handle layoffs?4.How do managers select competent employees?5.What is employees are provided with needed skills and knowledge?6.Describe strategies for retaining competent,high-performing employees.7.Discuss contemporary issues in managing human resources.Chapter Objectives:Emphasis:1.The process of human resource management;2.How to compensate the employees;3.How to retain competent,high-performing employees.Difficulties:Grasping the process of HRM and how to match the job requirements and employee?Elements of ideological and political education:China’s national conditionChapter Assignments:How to retain the90s and00s employees?Chapter8Managing change and innovationChapter main Contents:1.Define organizational change and the categories of organizational change.2.what forces lead to organizations make change?pare the change process.(CALM WATERS VS.WHITE-WATERMETAPHOR)4.what forces resist the organization change?5.Explain how to manage resistance to change?6.What managers need to know about employee stress?7.Discuss techniques for stimulating innovation.Emphasis:1.What’s organizational change are companies confronted with?2.What can the companies do to eliminate the employees’stress?3.How to create innovation?Difficulties:What can companies do to make the organization more creative?Elements of ideological and political education:a sense of prideChapter Assignments:1.What method do you know about prompting one more creative?2.Do you have some method to decrease the stress?Chapter9Group and managing work teamsChapter main Contents:1.What’s the definition of group and what are the stages of group development?2.Describe the five major concepts of group behavior.(roles,norms andconformity,status systems,group size,group cohesiveness)3.How groups are turned into effective teams?From context,composition,workdesign and process perspectives.4.What contemporary issues do managers face in managing teams?(managingglobal team,)Chapter Objectives:Emphasis:1.how to build an effective work team?2.what issues does a manager must confronted with in new environments?Difficulties:How to build an effective work team?Elements of ideological and political education:organization confidenceChapter Assignments:Do you want to work in team or work individually?Why?Chapter10Motivating and rewardingChapter main Contents:1.Define and explain motivation and what’s three elements of motivation?pare four early theories of motivation(Maslow’s Hierarchy of NeedsTheory,X-Y Theory,Two-Factor Theory,McClelland’s Three-needs Theory)3.What’s goal-setting theory?4.How does job design influence motivation?5.What’s equity theory?6.What current issues do managers face in motivating employees?Chapter Objectives:Emphasis:Compare and integrate the classical and modern motivation theoryDifficulties:How to apply these motivation theories to realities?Elements of ideological and political education:responsibilityChapter Assignments:What factors can motivate you working harder?Chapter11Leadership and trustChapter main Contents:1.Who is leader and what is leadership?2.What traits do leaders have according trait theory?3.What behaviors do leaders exhibit?4.Describe the four major contingency leadership theories.5.Describe modern views of leadership and the issues facing today’s leaders.6.Why trust is the essence of leadership?Chapter Objectives:Emphasis:How to understand the contingency leadership theory?Difficulties:How to understand the essence role of trust in leadership?Elements of ideological and political education:integrity and honestyChapter Assignments:Imaging you are a leader,what do you want to do to build the trust relationship with employees?Chapter12Managing communication and informationChapter main Contents:1.Describe what managers need to know about communicating effectively.2.Explain how technology affects managerial communication.3.Discuss contemporary issues in communication.Chapter Objectives:Emphasis:1.What’s the process of communication?paring written communications and verbal communication.3.Which factors will lead to the ineffectiveness in communication?4.How to enhance the communication effect?5.Understanding the effects of some technology on managing communication.6.What communication issues do managers face today?Difficulties:How to tackle the resistance when communication?Elements of ideological and political education:development and innovationChapter Assignments:Please recall the last low-efficient communication case in your daily life and analyze the reason.Chapter13Foundation of controlChapter main Contents:1.What is control and why control is important?2.Describe the three steps in the control process.(get measuring,compare actualperformance to planned goals,take actions)3.When does control take place?4.Discuss the types of controls organizations and managers use.5.What contemporary control issues do managers confront?Chapter Objectives:Emphasis:Grasp three kinds of control.Difficulties:When does control take place?Elements of ideological and political education:ideal and faithChapter Assignments:Which method do you think is most effective when controlling?why?五、各教学环节学时分配Presentation and debate033 Chapter9Group and managing work teams33 Chapter10Motivating and rewarding(I)33 Chapter10Motivating and rewarding(II)213 Chapter11Leadership and trust33 Chapter12Managing communication and213 informationChapter13Foundation of control33 Review and answering033六、推荐教材和教学参考资源1、《21世纪的管理挑战》,彼得.德鲁克著2、《创新者的窘境》&《创新者的解答》,克莱顿•克里斯坦森著3、《竞争战略》迈克尔.波特著4、《影响力》罗伯特.西奥迪尼著5、《定位》艾·里斯,杰克·特劳特著6、《商战》杰克•特劳特/阿尔•里斯著7、《联盟:互联网时代的人才变革》里德·霍夫曼著8、《重新定义管理》布赖恩·罗伯逊著七、其他说明大纲修订人:田野修订日期:2020/12/10大纲审定人:赵明审定日期:2020/12/16。

《管理学(第13版)》英文课件—09Managing Strategy

《管理学(第13版)》英文课件—09Managing Strategy
3. It coordinates diverse organizational units, helping them focus on organizational goals.
9 -4
THE STRATEGIC MANAGEMENT PROCESS Strategic management process – a sixstep process that encompasses strategic planning, implementation, and evaluation.
– Steps 2 and 3 combined are called a SWOT analysis. (Strengths, Weaknesses, Opportunities, and Threats)
9 - 10
SWOT ANALYSIS
SWOT analysis – an analysis of the
strategies organizations use to get it. 5. Discuss current strategic management issues.
9 -2
WHAT IS STRATEGIC MANAGEMENT?
Strategic management – what managers do to develop the organization’s strategies. • Strategies – the plans for how the
– Mission: a statement of the purpose of an organization.
• The scope of its products and serviceher planning.

《管理学》试题(带答案)02

《管理学》试题(带答案)02

《管理学》试题(带答案)一、选择题(每小题3分,共40个小题)。

1.被后人尊为“科学管理之父”的是()A.法约尔B.泰罗C.西蒙D.梅奥2.第一个概括和阐述一般管理理论的管理学家是()A.法约尔B.泰罗C.西蒙D.梅奥3.进行了著名的霍桑试验的管理学家是:()A.法约尔B.梅奥C.德鲁克D.西蒙4.提出“管理就是决策”观点的是()A.法约尔B.泰罗C.西蒙D.梅奥5.最早对目标管理进行理论分析和论证的管理大师是()A.法约尔B.韦伯C.德鲁克D.西蒙6.在激励理论中,期望理论的提出者是:()A.马斯洛B.赫茨伯格C.弗鲁姆D.亚当斯7.双因素论的提出者是()A.马斯洛B.赫茨伯格C.弗鲁姆D.亚当斯8.需求层次论的提出者是()A.马斯洛B.赫茨伯格C.弗鲁姆D.亚当斯9.早期管理思想的主要代表有()A.欧文、巴贝奇、唐纳和尤尔B.巴贝奇、亚当斯、弗鲁姆和泰罗C.泰罗、法约尔、吉尔布雷斯和甘特D.唐纳、泰罗、韦伯和巴纳德10.德鲁克把管理者扮演的角色分为三类()A.管理一个组织,管理管理者和管理工人和工作B.人际关系的角色,信息的角色和决策的角色C.荣誉主管角色,主管角色和联络者角色D.信息中心的角色,信息传播者角色和组织的发言人角色11.韦伯认为管理者的职权有三类()A.专制型、民主型和自由放任型B.专制型、传统型和自由放任型C.魅力型、传统型和民主型D.魅力型、传统型和合理合法型12.具有“多头领导”缺点的组织结构类型是()A.直线结构B.事业部制结构C.矩阵结构D.网络结构13.管理学家卡茨把管理者的技能分为三类()A.技术技能、人际交往技能和概念技能B.领导技能、沟通技能和组织技能C.决策技能、沟通技能和控制技能D.技术技能、领导技能和管理技能《管理学》招考试题库第1 页共4页14.古典管理理论的局限性主要表现为()A.忽略了对组织中人的因素和外部环境对组织影响的研究B.忽略了对决策理论和激励理论的研究C.忽略了对数学和计算机技术在管理中应用的研究D.忽略了对管理制度与激励机制的研究15.控制的类型按控制的时间顺序可以分为()A.直接控制与间接控制B.预算控制和非预算控制C.前馈控制、现场控制和反馈控制D.比率控制和综合控制16.政策()A.是一种以数字表示预期结果的计划B.是一种针对特定场合和具体情况明确规定允许或不允许采取行动的计划C.是为了实现特殊目标,针对特定课题制定的计划D.是为实现目标而制定的一种规定活动范围的计划17.国际管理人员的三种管理取向是()A.民族中心式管理、多中心式管理和全球式管理B.本土化管理、合资式管理和独资式管理C.独裁式管理、民主式管理和放任式管理D. 国际化管理、本土化管理和跨国化管理18.管理科学理论主要包括()A.运筹学、系统分析和管理信息系统和决策支持系统B.古典管理理论、行为管理理论和数理管理理论C.管理科学理论、古典组织理论和数理管理理论D.权变理论、协作社会系统法和社会技术系统法19.组织结构中所说的指挥权是指:()A.直线职权B.参谋职权C.职能职权D.建议权20.“灵活运用管理理论和技术的技巧和诀窍”指的是:()A.管理的科学性B.管理的社会性C.管理的艺术性D.管理的二重性21.管理者应对环境变化可选择的三种主要方法是()A.适应法、影响法和转移法B.适应法、缓冲法和预测法C.重构法、限量法和预测法D.公关法、合资法和预测法22.根据组织宗旨而提出的组织在一定时期内要达到的预期成果是:()A.政策B.目标C.规则D.宗旨23.当组织的规模一定时,管理层次与管理宽度的关系是:()A.成反比B.成正比C.无关D.不确定24.管理的二重性是指管理的()《管理学》招考试题库第2 页共4页A.科学性和艺术性B.社会属性和自然属性C.一般性和多科性D.理论性和实践性25.社会责任的四个层次是指()A.经济、法律、道德和自愿B.政治、经济、技术和文化C.个人、组织、家庭和国家D.政治、法律、经济和技术26.双因素理论认为,影响人的行为的因素可归结为()A.生理因素和安全因素B.保健因素和生理因素C.安全因素和激励因素D.保健因素和激励因素27.确定目标,预测未来和拟定实现目标行动方案的过程,是管理的()A.计划职能B.组织职能C.领导职能D.控制职能28.在下列计划种类中,对具体场合和具体情况下,允许或不允许采取某种特定行动的规定的是()A.规则B.政策C.程序D.规划29.管理的首要职能是:()A.组织职能B.计划职能C.人事职能D.控制职能30.定期根据环境变化和实际执行情况调整原计划的计划方法是:()A.滚动计划法B.计划-规划-预算法C.网络计划法D.运筹学31.通常所说的“第一线管理人员”指的是:()A.作业人员B.高层管理者C.中层管理者D.基层管理者32.强调“针对不同的情况寻求不同的最合适的管理模式和方法”的理论是:()A.科学管理理论B.决策理论C.权变管理理论D.系统管理理论33.按预测的性质,预测可分为两大类()A.定量预测和定性预测B.宏观预测和微观预测C.政治预测和经济预测D.长期预测和短期预测34.按照计划制定涉及的管理层次,计划可分为以下三种类型()A.战略计划、策略计划和运营计划B.长期计划、中期计划和短期计划C.综合计划,局部计划和项目计划D.指令性计划、指导性计划和混合性计划35.主管人员及下属的能力增强,管理宽度通常可:()A.减小B.不变C.增大D.不确定36.对马斯洛等人的“自我实现的人”假设进行概括,麦格雷戈提出了:()A.Y理论B.X理论C.Z理论D.超Y理论37.霍夫施太德把文化差异作了以下四种分类()《管理学》招考试题库第3 页共4页A.个人主义与集体主义、权力差距、不确定性规避和男性气质和女性气质B.本国文化、东道国文化、全球文化和跨国文化C.强文化、弱文化、长期文化和短期文化D.企业文化、民族文化、强文化与弱文化38.在下列计划种类中,规定了如何处理那些重复发生的例行问题的标准方法的是()A.规则B.政策C.程序D.规划39.对组织内部的管理活动及效果进行衡量和校正,是管理的:()A.计划职能B.组织职能C.人员配备D.控制职能40右图表示的组织结构类型是()A.事业部制B.职能型D.直线型二、简答题(每题10分,共20小题)。

管理学 Stephen P Robbins

管理学 Stephen P Robbins
们的系统性安排。
组织的特征:
每一个组织都有一个明确的目的,这个目的一般 是以一个或一组目标来表示的。 每一个组织都是由人组成的。 每一个组织都发育出一种系统性的结构,用以规 范和限制成员的行为。 因此,组织是指一种由人们组成的、具有明确目 的和系统性结构的实体。
操作者与管理者
操作者(Operatives) 操作者(Operatives)
有效的管理者与成功的管理者
成功的管理者用在组织中晋升 的速度作为标志; 的速度作为标志;有效的管理者用 工作成绩的数量和质量以及下级对 其满意和承诺的程度为标志, 其满意和承诺的程度为标志,通过 统计对比, 统计对比,不同的管理者在这四项 活动上的时间和精力显著不同。 活动上的时间和精力显著不同。
第一篇 导论
管理者与管理 管理的演进 综合练习: 综合练习:管理者的角色 综合案例:查克 综合案例:查克斯通曼的一天
第一章 管理者与管理
谁是管理者 什么是管理和管理者做什么 为什么要学习管理 本章提要 复习与练习
组 织
组织(Organization) 组织(Organization)是对完成特定使命的人
控制 10% 计划 15%
控制 13%
控制 14% 计划 28%
计划 18%
组织 24% 领导 51%
领导 36% 组织 33%
领导 22%
组织 36%
基层管理者
中层管理者
高层管理者
第二章 管理的演进
历史背景 多样化的时期 近年来的趋势和问题: 近年来的趋势和问题:变化中的管理实践 本章提要 复习与练习

第一篇 导论
1章 管理者与管理 2章 管理的演进

第二篇
3章 4章 5章 6章

管理学-管理学常用英语词汇

管理学-管理学常用英语词汇

管理学英语词汇(1)-------------------------------------------------------------------------------- 目标mission/ objective内部环境internal environment外部环境external environment集体目标group objective计划planning组织organizing人事staffing步骤process原理principle方法technique经理manager总经理general manager行政人员administrator主管人员supervisor企业enterprise商业business产业industry公司company效果effectiveness效率efficiency企业家entrepreneur权利power职权authority职责responsibility科学管理scientific management现代经营管理modern operational management行为科学behavior science生产率productivity激励motivate动机motive法律law法规regulation经济体系economic system管理职能managerial function产品product服务service利润profit满意satisfaction归属affiliation尊敬esteem自我实现self-actualization人力投入human input盈余surplus收入income成本cost资本货物capital goods机器machinery设备equipment建筑building存货inventory经验法the empirical approach人际行为法the interpersonal behavior approach集体行为法the group behavior approach协作社会系统法the cooperative social systems approach 社会技术系统法the social-technical systems approach 决策理论法the decision theory approach数学法the mathematical approach系统法the systems approach随机制宜法the contingency approach管理任务法the managerial roles approach经营法the operational approach人际关系human relation心理学psychology态度attitude压力pressure冲突conflict招聘recruit鉴定appraisal选拔select培训train报酬compensation授权delegation of authority协调coordinate业绩performance考绩制度merit system表现behavior下级subordinate偏差deviation检验记录inspection record误工记录record of labor-hours lost销售量sales volume产品质量quality of products先进技术advanced technology顾客服务customer service策略strategy结构structure领先性primacy普遍性pervasiveness忧虑fear忿恨resentment士气morale解雇layoff批发wholesale零售retail程序procedure规则rule规划program预算budget共同作用synergy大型联合企业conglomerate资源resource购买acquisition增长目标growth goal专利产品proprietary product竞争对手rival晋升promotion管理决策managerial decision商业道德business ethics有竞争力的价格competitive price供货商supplier小贩vendor利益冲突conflict of interests派生政策derivative policy开支帐户expense account批准程序approval procedure管理学英语词汇(2)-------------------------------------------------------------------------------- 病假sick leave休假vacation工时labor-hour机时machine-hour资本支出capital outlay现金流量cash flow工资率wage rate税收率tax rate股息dividen病假sick leave休假vacation工时labor-hour机时machine-hour资本支出capital outlay现金流量cash flow工资率wage rate税收率tax rate股息dividend现金状况cash position资金短缺capital shortage总预算overall budget资产负债表balance sheet可行性feasibility投入原则the commitment principle 投资回报return on investment生产能力capacity to produce实际工作者practitioner最终结果end result业绩performance个人利益personal interest福利welfare市场占有率market share创新innovation生产率productivity利润率profitability社会责任public responsibility董事会board of director组织规模size of the organization组织文化organizational culture目标管理management by objectives 评价工具appraisal tool激励方法motivational techniques 控制手段control device个人价值personal worth优势strength弱势weakness机会opportunity威胁threat个人责任personal responsibility顾问counselor定量目标quantitative objective定性目标qualitative objective可考核目标verifiable objective优先priority工资表payroll策略strategy政策policy灵活性discretion多种经营diversification评估assessment一致性consistency应变策略consistency strategy公共关系public relation价值value抱负aspiration偏见prejudice审查review批准approval主要决定major decision分公司总经理division general manager资产组合距阵portfolio matrix明星star 问号question mark现金牛cash cow赖狗dog采购procurement人口因素demographic factor地理因素geographic factor公司形象company image产品系列product line合资企业joint venture破产政策liquidation strategy紧缩政策retrenchment strategy战术tactics追随followership管理学英语词汇(3)-------------------------------------------------------------------------------- 个性individuality性格personality安全safety自主权latitude悲观的pessimistic静止的static乐观的optimistic动态的dynamic灵活的fle个性individuality性格personality安全safety自主权latitude静止的static乐观的optimistic动态的dynamic灵活的flexible抵制resistance敌对antagonism折中eclectic激励motivation潜意识subconscious地位status感affection欲望desire压力pressure满足satisfaction自我实现的需要needs for self-actualization 尊敬的需要esteem needs归属的需要affiliation needs安全的需要security needs生理的需要physiological needs维持maintenance保健hygiene激励因素motivator概率probability强化理论reinforcement theory反馈feedback奖金bonus股票期权stock option劳资纠纷labor dispute缺勤率absenteeism人员流动turnover奖励reward特许经营franchise热诚zeal信心confidence鼓舞inspire要素ingredient忠诚loyalty奉献devotion作风style品质trait适应性adaptability进取性aggressiveness热情enthusiasm人际交往能力interpersonal skills行政管理能力administrative ability智力intelligence专制式领导autocratic leader民主式领导democratic leader自由放任式领导free-rein leader管理方格图the managerial grid工作效率work efficiency服从obedience领导行为leader behavior支持型领导supportive leadership参与型领导participative leadership指导型领导instrumental leadership管理学英语词汇(4) 知识管理BBalanced scorecard平衡计分卡CCapability能力Chief knowledge officer(CKO)首席知识管Chief learning officer(CLO) 首席学习管、学习经理Collaboration 协同运作Core competence核心能力Corporate innovation公司(企业)创新Corporate knowledge base公司(企业)知识库Corporate university企业(企业)大学Customer relation management(CRM)客户关系管理DData mining资料挖掘Data warehouse(DW)数据仓库Discussion 讨论区Dicision supporting system(DSS)决策支持系统Digital Nervous System数字神经系统Document Management 文件(文档)管理Ee-learning电子学习、在线学习Enterprise Resource Planning企业资源计划Executive Information System主管支持系统Expert System专家系统Expert Yellow Page 专家黄页Enterprise Information Portal(EIP)企业入口网站Explicit Knowledge显性知识FFunction功能Functional Capability功能能力GGlobal Knowledge Management全球知识管理HHigh-level Learning 高阶学习IInformation Technology 信息科技Information Retrieval信息检索Infrastructure基础建设Innovation Capital创新资本、创新资产Innovation Index 创新指数Innovation Indicator创新指标Intelletual Asset智慧资产Intelletual Capital(IC)智慧资本、智慧资产Intelletual Property智慧财产、智财Intelligence智慧Intelligence Capital智慧资本Internalization内化Islands of Knowledge知识孤岛KKnow How专门技术Knowledge知识Knowledge Access知识存取Knowledge Acquirer知识买方Knowledge Acquisiton知识获取Knowledge Architcture知识基本结构Knowledge Asset知识资产Knowledge Assimilation知识吸收Knowledge Audit知识审计Knowledge Balance Sheet知识资产负债表Knowledge Base知识基础Knowledge-Base Company知识企业Knowledge-Base Economy知识经济Knowledge Base Industry 知识产业Knowledge Map知识地图Knowledge Broker知识中介Knowledge Capability知识能力Knowledge Capital知识资本Knowledge Coach知识教练Knowledge Community知识社区Knowledge Copy知识复制Knowledge Depository知识库Knowledge Discovery知识发现Knowledge Ecology知识生态学Knowledge Economy知识经济Knowledge Enterprise知识企业Knowledge Expense知识费用Knowledge Flow知识流通、知识流量Knowledge Gap知识缺口Knowledge Information Technology知识信息技术Knowledge Internalization知识内化Knowledge Life Cycle知识生产周期Knowledge Management(KM)知识管理Knowledge Management Infrasturcture知识管理基础建设Knowledge Management Process知识管理流程Knowledge Management Strategies知识管理策略Knowledge Management System知识管理系统Knowledge Manager知识管理经理Knowledge Map知识地图Knowledge Mediate知识媒介Knowledge Performance Review知识绩效评估Knowledge Pooling知识汇总Knowledge Spirals 知识螺旋Knowledge Worker 知识工作者LLearning Community学习社区Local Knowledge 当地知识Lower-Level Learning低阶学习MMentoring心智模式Mentoring师徒制Mode of Mind 心智模式NNew Economy 新经济OOrganization Knowledge 组织知识Organizational IQ 公司智商Organizational Learning 组织学习Project Management项目管理Proteges徒弟RReturn On Knowledge 知识报酬率SSearch Engines 搜索引擎Share 分享Software Package 软件包Stakeholder Evaluation 员工评估Strategic Capability 策略能力TTacit Knowledge 隐性知识Technical Innovation 技术创新Think Bank 智库Tool Knowledge 工具知识UUulearning 反学习VValue Innovation 价值创新Vertical Collaborationa 垂直整合Virtual Community 虚拟社群Virtual Organization 虚拟组织。

管理学专业英语第四版下Unit 4 Quality Management and Improvement

管理学专业英语第四版下Unit 4 Quality Management and Improvement
Can these factors explain the different outcomes resulting from
XLvH.a10rL0iXOoUGEuXOsI.COcMonfigurations of TQM practices?
A Research Framework
Business environment H4
actions from customer
processes workflow
expectations and strategic
decisions through
business processes, and
prioritising improvement
actions that will most
redesign can be divorced from strategy in an era of volatile and rapidly changing markets and technology

nts
Priority improvement actions are selected based on extent of their contribution to levering process performance.

Elements of The Improvement Deployment Method

The impact of the three factors
❖Miller (1988)
There is a correlation between an organization’s strategy and its environment.

管理学职务说明书名词解释

管理学职务说明书名词解释

管理学职务说明书名词解释管理学职务说明书名词解释1. 管理学 (Management):是一门学科,研究组织和企业的运作和管理,包括组织结构、决策制定、资源分配、人力资源管理、市场营销等方面的理论和实践。

2. 职务 (Position):指在组织或企业中担任的特定职责和权力范围,是根据个人能力和经验对岗位要求的匹配程度而确定的。

3. 首席执行官 (Chief Executive Officer, CEO):企业中最高层的管理者,负责组织整体战略和经营决策,向董事会汇报企业的经营状况和目标。

4. 首席运营官 (Chief Operating Officer, COO):负责企业日常运营管理的高级职位,监督企业各个部门的运作,确保公司目标的实现。

5. 首席财务官 (Chief Financial Officer, CFO):负责公司财务管理和决策的高级职位,包括财务报告、资金管理、风险评估等。

6. 总经理 (General Manager):负责整个公司或某个部门的管理和运营,制定组织战略和目标,并协调各个部门的工作。

7. 部门经理 (Department Manager):负责具体部门的管理和运作,制定部门的工作计划和目标,并监督下属员工的工作表现。

8. 项目经理(Project Manager):负责项目的规划、执行和控制,协调资源、时间和成本,确保项目按时完成和达到预期目标。

9. 人力资源经理 (Human Resources Manager):负责企业的人力资源规划、招聘、福利管理、培训和绩效评估等工作。

10. 销售经理 (Sales Manager):负责销售团队的管理和业绩目标的实现,制定销售策略,开拓新客户和维护现有客户关系。

11. 市场营销经理 (Marketing Manager):负责市场调研、品牌推广、市场营销策略制定和执行,以及产品定价和销售渠道的管理。

12. 供应链经理 (Supply Chain Manager):负责整个供应链的运作和管理,包括采购、仓储、物流和供应商管理,确保产品供应的高效和及时。

  1. 1、下载文档前请自行甄别文档内容的完整性,平台不提供额外的编辑、内容补充、找答案等附加服务。
  2. 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
  3. 3、如文档侵犯您的权益,请联系客服反馈,我们会尽快为您处理(人工客服工作时间:9:00-18:30)。

Exhibit 4–3 European Union Countries
Regional Trading Agreements (cont’d)
• U.S.-Central America Free Trade Agreement (CAFTA) • Free Trade Area of the Americas • Southern Cone Common Market (Mercosur) • Association of Southeast Asian Nations (ASEAN) – Trading alliance of 10 Southeast Asian nations • African Union • South Asian Association for Regional Cooperation (SARRC)
Chapter
4
Managing in a Global Environment
The Global Marketplace
• Opportunities and Challenges
– Coping with the sudden appearance of new competitors – Acknowledging cultural, political, and economic differences – Dealing with increased uncertainty, fear, and anxiety – Adapting to changes in the global environment – Avoiding parochialism
The Cultural Environment
• National Culture
– Is the values and attitudes shared by individuals from a specific country that shape their behavior and their beliefs about what is important. – May have more influence on an organization than the organization culture.
Exhibit 4–1
Key Information About Three Global Attitudes
Adopting a Global Perspective
• Ethnocentric Attitude
– The parochialistic belief that the best work approaches and practices are those of the home country.
Other Forms of Globalization
• Strategic Alliances – Partnerships between and organization and a foreign company in which both share resources and knowledge in developing new products or building new production facilities. • Joint Venture – A specific type of strategic alliance in which the partners agree to form a separate, independent organization for some business purpose. • Foreign Subsidiary – Directly investing in a foreign country by setting up a separate and independent production facility or office.
Different Types of International Organizations
• Multinational Corporation (MNC)
– Maintains operations in multiple countries.
• Multidomestic Corporation
The Economic Environment
• Economic Systems
– Market economy
• An economy in which resources are primarily owned and controlled by the private sector.
– Command economy
• Functions as the only global organization dealing with the rules of trade among nations. • Has 149 member nations and 32 observer governments. • Monitors and promotes world trade.
• Born Globals/International New Ventures (INVs)
– Commit resources upfront (material, people, financing) to doing business in more than one country.
Exhibit 4–5 How Organizations Go Global
• Polycentric Attitude
– The view that the managers in the host country know the best work approaches and practices for running their business.
• Geocentric Attitude
Managing in A Global Environment
• The Legal Environment
– Stability or instability of legal and political systems
• Legal procedures are established and followed
– Is an MNC that decentralizes management and other decisions to the local country.
• Global Company
– Is an MNC that centralizes its management and other decisions in the home country.
– A world-oriented view that focuses on using the best approaches and people from around the globe.
Regional Trading Agreements
• The European Union (EU) – A unified economic and trade entity • Belgium, Denmark, France, Greece, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain, the United Kingdom, Germany, Austria, Finland, and Sweden – Economic and monetary union (Euro) • North American Free Trade Agreement (NAFTA) – Eliminated barriers to free trade (tariffs, import licensing requirements, and customs user fees) • United States, Canada, and Mexico
Exhibit 4–4 ASEAN Members
Source: Based on J. McClenahen and T. Clark, “ASEAN at Work,” IW. May 19, 1997, p. 42.
The World Trade Organization (WTO)
• Evolved from the General Agreement on Tariffs anቤተ መጻሕፍቲ ባይዱ Trade (GATT) in 1995.
• An economy in which all economic decisions are planned by a central government.
• Monetary and Financial Factors
– Currency exchange rates – Inflation rates – Diverse tax policies
Americans value punctuality.
Americans value cleanliness.
What’s Your Global Perspective?
• Parochialism
– Is viewing the world solely through its own eyes and perspectives. – Is not recognizing that others have different ways of living and working. – Is a significant obstacle for managers working in a global business world. – Is falling into the trap of ignoring others’ values and customs and rigidly applying an attitude of “ours is better than theirs” to foreign cultures.
相关文档
最新文档