礼宾服务用语(中英文)
服务礼仪中英文
In the restaurant, always be ready to greet your guests with a friendly smile. Then guide them to a table and help them to sit down by holding the chair. 在餐厅，要始终准备以友好的微笑欢迎你的客人。然 后引导他们到餐桌前，拉开椅子帮助他们坐下； Never enter a guest room without knocking first and waiting for a reply. 记住： 进入客人房间前，一定要先敲门，得到客人答 复后再进入； Always say goodbye to guests when they leave. A friendly word will make them want to return. 客人离开酒店时一定要和他们说再见。一句亲切友好 的话会让客人觉得很温暖，愿意再次光顾。
Manners and Behaviors 礼貌举止
Guests are never impressed to see a member of staff yawning or shouting across a room to a colleague. 客人看到酒店员工打呵欠或大声 喊叫时，对酒店是不会产生好印 象的； Scratching always gives the impression that you are unclean; biting nails suggests lack of selfdiscipline. 搔痒的动作会使人感觉很不干净, 咬指甲使人认为你缺乏自我控制；
礼宾部常用英语用语
Concierge Useful Words&SentencesUseful Words礼宾部Concierge 行李生Bell man / Bell boy 门童Doorman 行李Luggage / Baggage行李架Luggage rack 行李存放处Luggage Depository 行李车Baggage trolley(小)/Cart （大）司机Driver 导游Tour guide 电梯Elevator 洗手间Toilet 机场Airport 火车站Railway station商场Shopping center 超市Super market 小费Tip 雨伞Umbrella 接机服务Pick-up service租车服务Limousine service 行李寄存Check baggage 叫早服务Morning call贵重物品Valuables 易碎物品Fragile objects 自助早餐Buffet breakfast往前直走Straight on 五星级酒店Five-star hotel 前厅部Front office department总台Reception / Front desk 总机Operator /One Touch Service Center商务中心Business centre 票务Ticket service 游泳池Swimming pool西餐厅Western restaurant/Fresh Café中餐厅Chinese restaurant大堂吧The Stream Lobby lounge / 医务室Clinic Room 瑜伽室Yoga Room桑拿Sauna /按摩Massage / 美容厅Beauty salon “融”水疗Rong Spa 健身中心Health Center会议室Meeting room 宴会厅Ballroom 经纬宴会厅Jingwei Hall停车场Parking lot 总经理General manager / 经理Manager值班经理Duty Manager 大堂迎宾员lobby hostess主管Supervisor / 领班Captain 楼层服务员Room attendant总台接待Receptionist /Guest Service Representative 维修人员Repairman换钱change money 明信片postcard 洗衣袋Laundry bag 小心轻放Handle with Care 请勿倒立Keep Top Side UpUseful Sentences1、Is this everything，sir？这是全部东西吗，先生？2、Here's the light switch．这是电灯开关。
酒店礼宾部常用英语话值得收藏
酒店礼宾部常用英语对话，值得收藏一、门童英语Goodmorning, sir. Welcome to our hotel.早上好，先生，欢迎光临。
Goodafternoon, madam. Are you going to check in?下午好，女士，您打算登记入住吗？Pleasecheck in at the reception desk in the lobby.请到大堂接待处登记。
Wouldyou like a taxi?您想叫出租车吗？Whereare you going, sir?先生，您打算去哪里？Ittakes about ten minutes by taxi.坐出租车大约要10分钟。
Just amoment, please. I’m sure a taxi will be available in a few minutes.请稍等，过几分钟就会有出租车的。
There’sparking space in the garage.停车场有空位。
Parkingis free for guests of the hotel.宾客免费停车。
If youdon’t know how to come back, give us a call.如果您不知道怎么回来，可以给我们打电话。
Have apleasant trip, sir.先生，祝您旅途愉快。
二、行李员英语May Itake your luggage for you?我来帮您拿行李，好吗？Just amoment, please. I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
Don’tworry, sir. Your luggage will be sent up at once.先生，别担心，您的行李很快就会送上去。
Whenyou check out, please call number 32 and we’ll help you with your luggageimmediately.如果您要离店，请拨打32，我们会马上帮您运送行李。
酒店各部门常用英语单词——礼宾部
礼宾部基本句型May I take your luggage for you?我来帮您拿行李，好吗？Just a moment ,please . I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
Don’t worry , sir . Your luggage will be sent up at once .先生，别担心，您的行李很快就会送上去的。
When you check out , please call number 32 and we’ll help you with your luggage immediately. 如果您要离店，请打电话32，我们会马上帮您运送行李的。
How many pieces of luggage do you have?请问您有几件行李？Two suitcases and one bag . Is that right?两只箱子和一个包，对吗？I’ll show you to the Front Desk.. This way please.让我带您去总台，请走这边。
Is there anything valuable or breakable in your bag?您包里有贵重或易碎物品吗？May I have your room key , please.请把您房间的钥匙给我好吗？Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。
When you return to the hotel, please show this hotel card to the taxi driver.当您要返回酒店时，请向出租车司机出示一下酒店名片。
礼宾部常用英语及情景对话（中英文）
礼宾部常用英语及情景对话（中英文）重要词汇礼宾部 Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机 Driver导游 Tour guide电梯 Elevator洗手间 T oilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service / Limousine service 行李寄存 Check baggage叫早服务 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room停车场 Parking lot总经理 General manager / 经理 Manager大堂副理 Assistant manager [AM]宾客关系主任 Guest relation officer [GRO]主管 Director / 领班 Supervisor楼层服务员 Room boy / Room waiter总台接待 Receptionist / 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side UpAre these your baggage?这些是您的行李吗？Is this everything, sir？这是全部东西吗，先生？May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？ / 让我来帮您拿吧。
礼宾部标准用语
礼宾部标准用语FREQUENTLY USED SENTENCES – Concierge1 DOORMAN GUEST RECEPTIONGood morning/afternoon/evening Sir/Madam, welcome to Days Hotel Suits Hengan Chongqing!早上/下午/晚上好，先生/女士。
欢迎光临重庆恒安戴斯大酒店。
⏹ Welcome back Sir /Madam (in case it is a repeat guest)欢迎您再次光临，先生/女士（如果是回头客）⏹ My colleague will show you the way (handing over to Bellman).我的同事会为您带路。
（转给行李员）⏹ After you Sir/ Madam您先请，女士/先生。
⏹ This way please!您这边请！⏹ Please follow me, I will show you the way.请跟我来，我带您去。
⏹You are welcome! (after the guest said ―Thank You‖)不客气。
（在回答客人说“谢谢”时）⏹2 BELLMAN ESCORTS TO RECEPTION⏹⏹⏹⏹⏹⏹⏹⏹3 DURING THE STAY⏹ May I have your room number, please?我能知道您的房号吗？⏹I’m not sure, but let me check for you. This will not take long. When and how is itbest to contact you?对不起，我还不确定，让我帮你查一下。
不会耽搁您很久的。
请问在什么时候如何联系您好呢？⏹ I am sorry Sir/Madam, I did not understand. Please let me look for my supervisor. Iwill be back in a minute.对不起，先生/女士，我不太明白，我去请示一下主管，很快回来。
礼宾服务用语(中英文)
礼宾服务用语（中英文）一、常用词语：breakable(易碎的) produce(出示) deposit(寄存) safety deposit(保险箱) tag(取物牌) valuable(贵重物品)二、常用句型（注：★表示该句话为酒店客人所说）1、寄存物品(1)l’d like to leave this bag with you.★我想把这个袋子寄存在你这儿。
(2)ls there anything valuable or breakable in it?请问里面有贵重物品或易碎物品吗？(3)Would you mind taking the valuables with you, or leaving them at the safety depositbox?您介不介意自己带着贵重物品，或者把它们放在保险箱里呢？(4)Here is your tag.这是您的取物牌。
(5)You’re expected to produce the tag when you collect your bag.您来拿袋子的时候要出事取物牌。
2、领取物品(1)Can l get my bag back please?★请问我能拿回我的袋子吗？(2)May l have your tag please?请把取物牌给我好吗?Could you check if everything is here?(3)麻烦您检查一下东西是否齐全好吗？3、客人遗失了取物牌（1）l left my bag with you ,but l can’t find the tag anywhere.★我把袋子放在你这儿了，可我找不到取物牌。
（2）Do you remember the number of the tag?您记不记得牌子的号码呢？（3）Could you describe it, please?您能不能描述一下（寄存的包裹）呢？（4）May I see some identification, please?我能看一看您的证件吗？（5）Just a moment, please. I’ll check for you.请稍等，我来为您查查看。
酒店礼宾英语
我能帮您提行李吗？2．Please give me your room key.请把您的房卡给我.3．Have a nice day!祝您在此度过愉快的一天！4．Do you need to store your baggage?您需要寄存您的行李吗？5．What is your room number?您的房号是几号？6．Do you need taxi?请问您需要出租车吗？7．This way please!这边请！8．Here is your handbag tag!这是您的行李寄存卡。
9．Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now?对不起先生，我是行李生，很抱歉打扰您了，这里有您的一个留言/传真/包裹给您，现在我方便送到您房间吗？10．What is your friend’s name?您的朋友叫什么名字？11．What month is it?现在是几月？12．What can I do for you, please?你需要什么？13．What time are you coming back?您打算什么时候回来？14．Would you please tell my friend I am here?请您告诉我朋友，我在这里，好吗？15．Would you mind mailing this letter for me?您能替我寄这封信吗？16．Will you do me a favor?帮我个忙好吗？17．Can you tell me where is HEALTH CLUB/ OPERA HOUSE?你能告诉我健身房/演艺馆在哪里吗？18．What day is it today?今天是星期几？19．What is the date today?今天是几号？20．What would you like to eat?您喜欢吃点什么食物？21．What is your address?您要到的具体地址是什么？22．How far is it to the Shen zhen/Guang zhou?到深圳或广州有多远？23．I’d like to see your manager, please. 我想见你们经理。
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礼宾服务用语（中英文）
一、常用词语：
breakable(易碎的) produce(出示) deposit(寄存) safety deposit(保险箱) tag(取物牌) valuable(贵重物品)
二、常用句型（注：★表示该句话为酒店客人所说）
1、寄存物品
(1)l’d like to leave this bag with you.★
我想把这个袋子寄存在你这儿。
(2)ls there anything valuable or breakable in it?
请问里面有贵重物品或易碎物品吗？
(3)Would you mind taking the valuables with you, or leaving them at the safety deposit
box?
您介不介意自己带着贵重物品，或者把它们放在保险箱里呢？
(4)Here is your tag.
这是您的取物牌。
(5)You’re expected to produce the tag when you collect your bag.
您来拿袋子的时候要出事取物牌。
2、领取物品
(1)Can l get my bag back please?★
请问我能拿回我的袋子吗？
(2)May l have your tag please?
请把取物牌给我好吗?
Could you check if everything is here?
(3)麻烦您检查一下东西是否齐全好吗？
3、客人遗失了取物牌
（1）l left my bag with you ,but l can’t find the tag anywhere.★
我把袋子放在你这儿了，可我找不到取物牌。
（2）Do you remember the number of the tag?
您记不记得牌子的号码呢？
（3）Could you describe it, please?
您能不能描述一下（寄存的包裹）呢？
（4）May I see some identification, please?
我能看一看您的证件吗？
（5）Just a moment, please. I’ll check for you.
请稍等，我来为您查查看。
（6）Is this your bag?
是这个袋子吗？
三、经典对话
B= Bellman of cloakroom 寄存处服务员 G=Guest 顾客
B: Good afternoon. Can l help you?
下午好，有什么可以为您效劳？
G: l’d like to leave this bag with you.
我想把这个袋子寄存在你这儿。
B: Certainly, sir. Is there anything valuable or breakable in it?
好的，先生。
请问袋子里头有贵重物品或易碎物品吗？
G: Ur... there is a necklace in it.
嗯……有条项链。
B: Would you mind taking the necklace with you, or leaving it at the safety deposit box?
您是否介意自己带着这条项链，或者把它放在保险箱里呢？
G: Well, don’t bother. L’ll take it with me. Will that be all ring?
唉，别麻烦了，我自己拿着它
B: Thank you, sir, Here is your tag.
谢谢您，先生，这是您的取物牌。
G: Sure, Thank you.
好的，谢谢。
B: With pleasure, sir.
非常乐意为您服务，先生。