民航服务英语演示教学
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民航客舱服务英语综合教程PPT unit 4 Before Take-off
2.Excuse me, sir. This is the crew seat. Would you please
return to your assigned seat
?
3.Hello,sir,this is an emergency exit ,so no bags are allowed on the floor. Would
民航客舱服务英语综合教程
Section 2 Conversations
Dialogue 1 Emergency Exit Briefing Listen , Repeat and Act
CA: Excuse me, madam, you are sitting near to the emergency exit. According to Civil Aviation Administration of China regulations, you are required to read this safety instruction leaflet carefully. Please do not touch the exit control handle except in an emergency. If this takes place, please help us open the emergency exit and help the
in the closet ?
民航客舱服务英语综合教程
Section 2 Conversations
Dialogue 1 Emergency Exit Briefing Useful Expressions
• emergency exit 紧急出口 •Civil Aviation Administration of China中国民航总 局 •instruction leaflet 说明手册 • control handle 控制手柄 •evacuate the aircraft 紧急撤离飞机
《民航服务英语》课件
中国国际航空公司的代码
CZ3151
由深圳至北京航班,由南方航空公司承运的去程航班
MU508
由东京飞往北京 , 是中国东方航空公司承运的回程航班
Section1 Ground Service
Unit1 Ticket Service
Part 1 Listening
1. Inquiry
A: Good morning. May I help you ？
公司的基地所在地区 , 第二位代表航班基地外终点所在地区 , 其中数字 1 ：华北，2 ：西北，3 ：华南，4 ：西南，5 ：华东， 6 ：东北，8 ：厦门，9 ：新疆 , 第三、第四位表示航班的序号 , 单数表示由基地出发向外飞的航班 , 双数表示飞回基地的回程 航班。
例如：CA1206
末位 6 是双数, 表示该航班为回程航班 06 为航班序号, 西北, 西安属西北地区 华北地区, 国航的基地在北京
➢ Learn how to refund tickets for passengers. ➢Learn how to reschedule for passengers.
如何看懂航班号的含义
编排是由航空公司的二字代码加+4 位数字组成 , 航空公司二字代码由国际航协统一分配。后面四位数字的第一位代表航空
way to Tokyo. Is that correct? P: Yes. Thank you.
Section1 Ground Service
Part 2 Dialogues
2. Telephone Confirmation
Unit1 Ticket Service
G=groundstaff
P = passenger
G: It’s my pleasure.
CZ3151
由深圳至北京航班,由南方航空公司承运的去程航班
MU508
由东京飞往北京 , 是中国东方航空公司承运的回程航班
Section1 Ground Service
Unit1 Ticket Service
Part 1 Listening
1. Inquiry
A: Good morning. May I help you ？
公司的基地所在地区 , 第二位代表航班基地外终点所在地区 , 其中数字 1 ：华北，2 ：西北，3 ：华南，4 ：西南，5 ：华东， 6 ：东北，8 ：厦门，9 ：新疆 , 第三、第四位表示航班的序号 , 单数表示由基地出发向外飞的航班 , 双数表示飞回基地的回程 航班。
例如：CA1206
末位 6 是双数, 表示该航班为回程航班 06 为航班序号, 西北, 西安属西北地区 华北地区, 国航的基地在北京
➢ Learn how to refund tickets for passengers. ➢Learn how to reschedule for passengers.
如何看懂航班号的含义
编排是由航空公司的二字代码加+4 位数字组成 , 航空公司二字代码由国际航协统一分配。后面四位数字的第一位代表航空
way to Tokyo. Is that correct? P: Yes. Thank you.
Section1 Ground Service
Part 2 Dialogues
2. Telephone Confirmation
Unit1 Ticket Service
G=groundstaff
P = passenger
G: It’s my pleasure.
《民航服务英语》最新版教学课件Unit1 Check-in at teh airport
添加相关标题文字
Task C
添加相关标题文字
Activity 2 Task B Related picture
Describe the picture with the words and expressions below .
Activity 2 (Task C)
1.托运行李 • 2. 免费行李限额 • 3.头等舱票 • 4.超重行李 • 5.一件行李 • 6.超重行李费 • 7.窗口位/过道位 • 8.传送带 • 9.放在称上 • 10.非吸烟区 • 11.网上值机 • 12. 行李牌 •
Thank you.
Annoucements
英 [ɪ'miːdɪətlɪ] 美 [ɪ'midɪətli] adv. 立即，立刻
Ladies and Gentlemen,
May I have your attention please? Passengers for flight _____ to ______who have not been checked in for this flight please goes to counter
.
Annoucements
Ladies and Gentlemen,
英 [ə'pɒlədʒaɪz] 美 [ə'pɑlədʒaɪz] vi. 道歉；辩解
英 [ɪnkən'viːnɪəns]
美
[,ɪnkən'vinɪəns]
n. 不便；麻烦
May I have your attention please?
We regret to announce that the boa CA_____from_____to______
民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语1
Sydney is the state capital of _________ and the most populous city in Australia. It is located on Australia’s __________ of the Tasman Sea. As of June 2010, the greater metropolitan area had a population of ________ people. Inhabitants of Sydney are called Sydneysiders.
I can： ◇talk about the procedures of booking air tickets. ◇change the date of the booked flight.
Knowledge Base Words and Phrases
book [bʊk] vt. 预订 flight [flaɪt] n. 飞行；班机 available [ə'veɪləbl]adj. 有效的;空闲的 red-eye flight ['red'aɪ flaɪt] 夜间航班 departure [dɪ'pɑːtʃə] n. 离开；出发 department [dɪ'pɑːtmənt] n. 部；系 cancel ['kæ nsl] vt. 取消；删去 arrival time [ə'raɪv(ə)l taɪm] 到达时间
民航服务英语
Unit 1 Ticket Service
Part III Announcements
Exercise Read the announcement and fill in the blanks with the given words.
民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语5
I can： ◇ talk about waiting and boarding. ◇ direct the seat for the passenger.
seat?
CA: It’s OK if the seat is
, sir. (A passenger is blocking the way in the cabin. A stewardess
comes to him. )
CA: Excuse me, sir. Would you mind
aside and allowing the other passengers pass?
CA: Under the overhead licker is the call button. ③___________________________ (如果有需要
我帮助的任何事情), please press it.
民航服务英语
Unit 5 Waiting and Boarding
Part I Dialogue
Complete the dialogue.
CA: Good morning, sir. Welcome aboard.
P1: Good morning.
CA: (To another passenger with a baby) Good morning, Madam. ①
_______________________? (我能看一下您的登机牌吗？) I will show you where the seat is.
communication attitude manner
民航服务英语
Unit 5 Waiting and Boarding
Part III Announcements
seat?
CA: It’s OK if the seat is
, sir. (A passenger is blocking the way in the cabin. A stewardess
comes to him. )
CA: Excuse me, sir. Would you mind
aside and allowing the other passengers pass?
CA: Under the overhead licker is the call button. ③___________________________ (如果有需要
我帮助的任何事情), please press it.
民航服务英语
Unit 5 Waiting and Boarding
Part I Dialogue
Complete the dialogue.
CA: Good morning, sir. Welcome aboard.
P1: Good morning.
CA: (To another passenger with a baby) Good morning, Madam. ①
_______________________? (我能看一下您的登机牌吗？) I will show you where the seat is.
communication attitude manner
民航服务英语
Unit 5 Waiting and Boarding
Part III Announcements
民航客舱服务英语教程课件
➢boarding card =boarding pass
登机牌
e.g.： Excuse me. May I see your boarding pass/card?
打扰一下，我可以看一下您的登机牌吗？
luggage 【英国英语】行李= baggage 【美国英语】行李 carry-on luggage 随身携带的行李 hand luggage 手提行李 luggage rack 行李架 luggage tag 行李牌 trunk （旅行）大衣箱
Welcome aboard!
Can you guess what the flight attendants say to the passenger?
Excuse me, can I help you? Excuse me. May I help you to put your baggage?
5. overhead rack = overhead compartment
=overhead bin
舱顶行李架
6. valuable
下机时请带好您的贵重物品。 Please take your valuables with you when deplane(下飞机）.
7. emergency exit 紧急出口
possible onboard emergencies. 5. Assign and ensure proper handling of special passengers
and meals.
Introduction to Cabin Services
1. Check personal make-up and appearance. 2. Self-introduction 3. Introduction of flight duties 4. Introduction of flight routes 5. Emphasize the importance of the cabin safety
民航服务英语 教学课件作者 叶宁 43222 民航服务英语8
I can： ◇ help people who are sick on the plane. ◇ give some suggestions to a person who feels uncomfortable.
民航服务英语
Unit 8 Serving a Sick Passenger
Lead-in Discussion: What will the attendants do if there is a sick passenger on board?
民航服务英语
Unit 8 Serving a Sick Passenger
◇appreciate ◇oxygen ◇meanwhile ◇inform ◇decision ◇ambulance
◇adjust ◇pleasure ◇evaluate ◇metropolitan
◇candidate ◇municipalities
民航服务英语
Unit 8 Serving a Sick Passenger
民航服务英语
Unit 8 Serving a Sick Passenger
Part I Dialogue
Exercise 1 Answer the questions according to the dialogue. 1. Where is the sick passenger? 2. What’s the passenger’s suggest?
Part V Progress Check
Sentences I have learned in this unit are: ◇Let’s see what I can do to relieve your pain. ◇It seems that you are suffering a heart attack. ◇It is still hard to breathe and I want to vomit. ◇Let him decide and ask for an emergency assistance from the ground. ◇If you are a doctor or a nurse, please contact us immediately. ◇I saw a male passenger call the flight attendant say he felt very sick. ◇She tried out some traditional Chinese therapy.
民航服务英语
Unit 8 Serving a Sick Passenger
Lead-in Discussion: What will the attendants do if there is a sick passenger on board?
民航服务英语
Unit 8 Serving a Sick Passenger
◇appreciate ◇oxygen ◇meanwhile ◇inform ◇decision ◇ambulance
◇adjust ◇pleasure ◇evaluate ◇metropolitan
◇candidate ◇municipalities
民航服务英语
Unit 8 Serving a Sick Passenger
民航服务英语
Unit 8 Serving a Sick Passenger
Part I Dialogue
Exercise 1 Answer the questions according to the dialogue. 1. Where is the sick passenger? 2. What’s the passenger’s suggest?
Part V Progress Check
Sentences I have learned in this unit are: ◇Let’s see what I can do to relieve your pain. ◇It seems that you are suffering a heart attack. ◇It is still hard to breathe and I want to vomit. ◇Let him decide and ask for an emergency assistance from the ground. ◇If you are a doctor or a nurse, please contact us immediately. ◇I saw a male passenger call the flight attendant say he felt very sick. ◇She tried out some traditional Chinese therapy.
《民航服务英语》最新版教学课件Unit 4 The Customs
Activity 3 Task B
B:去哪里缴税？ B:Where to pay the tax? A:缴税请往那边走。 A:It's over there. B: 所有手续都办完了，是吗？ B:Is that all for customs formalities?[fɔ'mæləti]n. 正式手续 A: 是的，您可以进去了。 A:That's all.Go ahead, please. B:谢谢，再见！ B:Thank you,bye! A: 再见！ A:Bye!
A:You have to declare anything you have with you which is listed in the “red frame”on the declaration form. Also you should declare anything that is not for your own use such as any gifts.
dairy ['deərɪ]
n. 奶制品；
dispose[dɪ'spəʊz] vt. 处理；
Activity 3 Task B
A: 早上好，先生！
A: Good morning,sir！
B: 早上好！我现在能办理海关手续吗？
B:Good morning! Shall I go through the customs formalities now?
A:可以的。请先填写一张申报单。
A:Yes.Please fill in the declaration form first.
图片里一共有两名海关人员和一名乘客。因为今天当班，海 关工作人员身着制服。在检查完旅客的护照和申报单后，海 关人员要求旅客准备好手提行李以便检查并开包。他们询问 旅客携带了哪些应纳税物品，然而旅客并不清楚哪些物品属 于应纳税物品。工作人员耐心地向旅客解释海关规定并告知 他应该走红色通道因为他有一个相机需要申报。
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5-20 6-19
11-14 12-13
Warming-up
Q1: What kinds of questions will check-in agent ask at the airport? --(问候) Greetings;
(身份证，护照)Can/May I have your ID card and tickets?
(行李托运) How many bags do you have?
请在此输入您的标题
Q2: What kinds of information would a passenger inquire at the check-in counter?
--seating preference(座位选择); flight or destination information; upgrades(升舱); checked luggage(行李托 运)...
Teaching Objectives
➢to let Students to handle the simple dialogue by using the expressions in Unit 2
Practice 1
• 航站楼 • 办理登机手续
• 托运行李 • 日常必需品 • 携带行李允许量
Practice 2
•CI: Good afternoon, sir. •J: Hi, can we check-in for our Air China
flight here? •CI: Yes, you are in the right place. May I
have your name, sir? •J: I’m John Smith and this is my family. •CI: OK, Can I have your passports and
tickets please? •J: Here you are…
•Practice the dialogue and recite the useful expression about check-in process.
Homework
Thanks & Suggestions!
• 目的地 • 登机牌 • 值机柜台
• terminal building • check-in • checked baggage • daily necessity
→
• baggage allawance • destination • boarding card/pass • Check-in counter
Unit 2 Dialogue Practice
杨召玉 2016.8.26
Contents
Warming-up
Practice 1: words &
expression
Hale Waihona Puke Practice 2: dialogue practice
换座位
1-24 2-23
3-22 4-21
7-18 8-17
9-16 10-15