民航服务英语
民航客舱服务英语作文
民航客舱服务英语作文Airline Cabin Service。
Airline cabin service plays a crucial role in ensuring a pleasant and comfortable journey for passengers. From the moment passengers step on board until they reach their destination, cabin crew members are responsible for providing excellent service and ensuring the safety and well-being of all passengers.First and foremost, cabin crew members are responsible for ensuring the safety of passengers. Before the flight takes off, they conduct a thorough safety demonstration, explaining the use of seat belts, oxygen masks, and emergency exits. They are trained to handle various emergency situations such as turbulence or medical emergencies, ensuring that passengers remain calm and secure throughout the flight.In addition to safety, cabin crew members are alsoresponsible for providing exceptional customer service. They greet passengers with a warm smile and assist them in finding their seats and storing their luggage. They are trained to handle various passenger requests, such as dietary restrictions, special assistance, or language barriers. They strive to make each passenger feel comfortable and attended to throughout the flight.During the flight, cabin crew members serve meals and beverages to passengers. They ensure that all passengers receive their preferred choices and accommodate special dietary requirements. They are attentive to passengers' needs, constantly checking if they require any additional assistance or amenities. Whether it's providing extra blankets, pillows, or entertainment options, cabin crew members go above and beyond to make passengers feel at ease and satisfied.Moreover, cabin crew members are responsible for maintaining a clean and tidy cabin environment. They ensure that lavatories are regularly cleaned and stocked with necessary supplies. They also monitor the cabin temperatureand lighting, ensuring that it is comfortable for all passengers. They are trained to handle any spills or messes promptly, ensuring that the cabin remains presentable throughout the flight.Lastly, cabin crew members play a vital role in resolving any conflicts or issues that may arise during the flight. They are trained in conflict resolution and communication skills, ensuring that any disputes or concerns are addressed promptly and efficiently. Theystrive to create a harmonious and peaceful environment for all passengers, ensuring a pleasant journey for everyone on board.In conclusion, airline cabin service is essential for providing passengers with a safe, comfortable, and enjoyable journey. Cabin crew members are responsible for ensuring the safety and well-being of passengers, providing exceptional customer service, maintaining a clean environment, and resolving any conflicts or issues that may arise. Their dedication and professionalism contribute to a positive travel experience for all passengers.。
《民航服务英语》课件
CZ3151
由深圳至北京航班,由南方航空公司承运的去程航班
MU508
由东京飞往北京 , 是中国东方航空公司承运的回程航班
Section1 Ground Service
Unit1 Ticket Service
Part 1 Listening
1. Inquiry
A: Good morning. May I help you ？
公司的基地所在地区 , 第二位代表航班基地外终点所在地区 , 其中数字 1 ：华北，2 ：西北，3 ：华南，4 ：西南，5 ：华东， 6 ：东北，8 ：厦门，9 ：新疆 , 第三、第四位表示航班的序号 , 单数表示由基地出发向外飞的航班 , 双数表示飞回基地的回程 航班。
例如：CA1206
末位 6 是双数, 表示该航班为回程航班 06 为航班序号, 西北, 西安属西北地区 华北地区, 国航的基地在北京
➢ Learn how to refund tickets for passengers. ➢Learn how to reschedule for passengers.
如何看懂航班号的含义
编排是由航空公司的二字代码加+4 位数字组成 , 航空公司二字代码由国际航协统一分配。后面四位数字的第一位代表航空
way to Tokyo. Is that correct? P: Yes. Thank you.
Section1 Ground Service
Part 2 Dialogues
2. Telephone Confirmation
Unit1 Ticket Service
G=groundstaff
P = passenger
G: It’s my pleasure.
大学民航服务英语教材
大学民航服务英语教材Chapter 1 Introduction to Civil Aviation Services1.1 The Importance of Civil AviationCivil aviation plays a crucial role in facilitating global travel and transportation. This chapter introduces students to the significance of civil aviation services and the various sectors within the industry.1.2 Overview of AirportsThis section focuses on the different types of airports and their functions. It explains the layout and infrastructure commonly found at airports, including runways, terminals, gates, and control towers.1.3 Airlines and AircraftStudents will learn about the different types of airlines operating in the civil aviation industry. The chapter also covers various types of aircraft, ranging from small regional planes to large wide-body jets.Chapter 2 Passenger Services2.1 Check-In ProceduresThis section delves into the check-in process, including baggage allowance and security measures. Students will gain an understanding of the required documents and procedures for check-in.2.2 Boarding and DepartureStudents will learn about boarding procedures, including gate assignments, boarding passes, and pre-flight safety checks. This section also explains how airlines handle boarding and departure delays.2.3 In-Flight ServicesThis section explores the range of services available to passengers during a flight, such as onboard meals, entertainment systems, and in-flight shopping. Students will understand the importance of providing excellent customer service during the flight.Chapter 3 Safety and Security3.1 Aviation Security MeasuresStudents will learn about the various security measures implemented to ensure the safety of passengers and crew. This section covers topics such as baggage screening, passenger screening procedures, and the role of air marshals.3.2 Emergency ProceduresThis section outlines the emergency procedures to be followed in the event of a crisis, such as an aircraft evacuation or medical emergencies. Students will understand the importance of proper training and preparedness for handling such situations.Chapter 4 Airline Operations4.1 Airline Reservations and TicketingStudents will gain insight into the process of making airline reservations, issuing tickets, and managing seat availability. This section also covers ticket pricing and fare structures.4.2 Baggage Handling and TrackingThis section explores the procedures involved in handling and tracking passenger baggage. Students will learn about the importance of accurate baggage handling and the use of advanced tracking technologies.4.3 Airline Customer ServiceStudents will understand the role of customer service in the civil aviation industry. This section focuses on handling customer inquiries, complaints, and providing assistance to passengers with special needs.Chapter 5 Airline Management5.1 Airline Finance and EconomicsThis section provides an overview of the financial aspects of running an airline, including revenue management, cost control, and profitability analysis. Students will gain insights into the economic challenges faced by airlines.5.2 Crew Resource ManagementStudents will learn about the importance of effective crew resource management in ensuring operational safety. This section covers topics such as crew communication, decision-making processes, and teamwork.5.3 Airline Marketing and PromotionThis section introduces students to the basics of airline marketing and promotion. It explores strategies used to attract and retain passengers, including advertising campaigns and loyalty programs.ConclusionThe completion of this English textbook on university-level civil aviation services equips students with essential knowledge about the industry. With an understanding of the various aspects of civil aviation, students will be prepared for future careers in this field.。
民航服务英语范文
民航服务英语范文Civil Aviation ServiceIntroduction:Airline Operations:Airport Services:Airports act as hubs for air transportation, offering a range of services and facilities to passengers and airlines. One of the most important airport services is ground handling, which includes baggage handling, aircraft refueling, cleaning, and catering services. These services ensure the smooth turnaround of aircraft, enabling airlines to maintain efficient flight schedules.Another integral aspect of airport services is airport security. With the constant threat of terrorism, strict security measures are implemented to ensure the safety of passengers, crew, and airport staff. These measures include screening passengers and their baggage, monitoring the airport premises, and implementing advanced security technologies.Air Traffic Control:The efficient and safe movement of aircraft in the sky is facilitated by air traffic control (ATC). ATC services are responsible for controlling the flow of air traffic, ensuringsafe separation between aircraft, and providing guidance to pilots during takeoff, landing, and flight. These services are crucial in preventing mid-air collisions and maintaining the overall safety of the aviation industry.Aircraft Maintenance:Importance of Civil Aviation Service:Civil Aviation Service plays a pivotal role in facilitating economic growth, trade, and tourism. It connects people and businesses across the globe, enabling them to reach their destinations quickly and efficiently. Moreover, it promotes cultural exchange and fosters international cooperation.The aviation industry also creates employment opportunities, both directly and indirectly. Airlines, airports, and aircraft manufacturers employ a vast workforce, contributing to economic development and prosperity. Additionally, civil aviation service supports various other sectors such as tourism, hospitality, and retail, further boosting economic growth.Conclusion:。
《民航服务英语》word版
民航旅客服务英语PartⅠ:Basic Sentences 常用句型1. Good morning.早晨好。
Welcome to China欢迎来中国。
Good-bye. Have a time.再见，祝您旅途愉快2. Good morning. What can I do for you ?早晨好，能帮您什麽忙？Please wait a moment请稍等。
3. Please come in.请进。
Please have a look请看看。
Please sit down.请坐。
This way please.请走这边。
4. Thank you for your cooperation感谢您合作。
Never mind.不用谢。
5. Would you please back off a little?请向后退一下。
Please be in order, one by one.请按顺序，一个接一个。
6. After you.请您先走。
I am sorry.对不起。
I am sorry to have kept you waiting so long.让您久等。
7. Do you understand?您明白了吗？I see.我懂了。
I don’t understand.我不明白。
Excuse me .打扰了。
8. We are waiting for the weather to improve.我们正在等待天气好转。
We’ll keep you in ｆｏｒｍed.我们将随时通知您。
9. I’ll take good care of your child to the boarding gate.我们将陪伴您的孩子到等机口。
10. Please fill in the UM ｆｏｒｍ.请您填写这张UM表格。
11. Your reservation is already in the standby list.您的订位已经在候补名单了里。
民航服务英语
民航服务英语第一篇：民航服务英语Unit 4flight attendants乘务员flight number航班号boarding time 登记时间departure time起飞时间over-head compartment头顶上方的行李架cabin客舱air bridge廊桥bassinet婴儿床window seat 靠窗的座位middle seat中间的座位aisle seat靠过道的座位navigation system导航系统electronic devices电子设备tray table 小桌板Welcome aboard。
欢迎登记。
May I see your boarding passes？我能看一下您的登机牌吗?The seat number indicated on the edge of each overhead compartment。
座位号码写在每个头顶行李舱的边部。
Let me show you to your seats。
我领您去你们的座位。
May I help withy our bags？您需要我帮助您拿行李吗？OK。
This way，please。
好的，这边请。
Sorry to keep you waiting。
抱歉让您久等了。
Let me help you put the bags into the overhead compartment。
让我帮您把行李放到头顶上方的行李舱里吧。
You can put your small bag under the seat in front of you。
你可以把你的包放到你前面座椅的下面。
If you need any help，please press this button，then we’ll come over very soon。
如果您需要任何帮助，请按这个按钮，我们会马上过来。
If you feel cold，you can adjust the air flow by turning this knob to the right or you can ask for blankets。
《民航服务英语》最新版教学课件Unit 12 Flight Connections
TWO 1.will fly to Chongqing with a connecting flight
2.Would you show me your passport
3. the Domestic Transfer
4. It’s one floor below
你可以在五号行李转盘上找到你的行李。
Activity1 Task A Discussion
1.Due to a heavy thunderstorm, a passenger missed his connecting flight. What should the passenger do to continue his journey? The passenger has to go to the domestic terminal to find the ticket counter and people working there will make a new arrangement for him. 2.Is there any difference between “non-stop flight”and “direct flight”? Yes. Non-stop flight won't make any stops during the flight.Direct flights just mean passengers don't have to make any connection on the way to the destination. 3.If a passenger has missed his connecting flight, what shall he do then? If a passenger has missed his connecting flight, he can ask for help. People working at the connecting airport will try their best to put him on another flight,but he will have to stay there a bit longer.
民航服务英语参考书目
民航服务英语参考书目以下是一些关于民航服务英语的参考书目：1. "Airline Customer Service: A Cultural Perspective" by Kostas Iatrou and Daryl D. Green这本书提供了关于不同文化背景下民航服务的观点和实践。
它探讨了如何处理不同文化背景下的乘客，并提供了提高客户满意度和忠诚度的实用建议。
2. "Airline Operations and Management: A Management Textbook" by Gerald N. Cook and Bruce Billig这是一本涵盖民航服务管理方面的综合教材。
它探讨了各个管理领域的相关主题，包括航空运营、票务、客户服务、空中安全等。
3. "Aviation English: A Lingua Franca for Pilots and Air Traffic Controllers" by Dominique Estival这本书侧重于飞行员和空中交通管制员使用的航空英语。
它提供了与航空领域相关的词汇、短语和口语表达，帮助提高英语沟通能力。
4. "The Airline Industry: Challenges in the 21st Century" by Nawal K. Taneja这本书讨论了航空业面临的挑战和机遇。
它提供了有关社会、经济、技术和环境方面的最新研究，以及对航空公司如何管理和满足乘客需求的建议。
5. "Customer Service in the Airlines: Industry Benefits from ItsResearch Investment" by National Research Council这是一本关于航空公司客户服务的研究报告。
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《民航服务英语》试题使用教材：民航服务英语试题范围：全册出版社：高等教育出版社版次：第一版学校名称：甘肃省西峰职业中等专业学校I. Vocabulary 第一部分词汇(30%)1. Put the following into Chinese英译汉（每小题1分，共10分）1) passenger2) attend3) ticket4) attendant5) tip6) contact7) serve8) delicious9) worry10)downtown2. Put the following into English汉译英（每小题2分，共20分）1) 机舱，客舱2) 菜，碗碟3) 着陆4) 航班5) 折扣6) 菜谱7) 准备好的8) 定购9) 重要的10) 延误II. Phrase 第二部分短语(20%)Translation英译汉、汉译英（每小题2分，共20分）1) 起飞2) 顺便说一句3) 在机场4) 到达5) 请往这边走6) fill out7) boarding pass8) look forward to9) departure time10) call buttonIII. Cloze 第三部分完行填空(20%)Choose from A、B、C、D the best one according to the dialogues you have learned. 根据所学对话, 从A、B、C、D四个选项中选出最佳答案。
（每小题1分，共20分）Dialogue 1P：But 1 can I get nose drops?S：Please don’t 2 . I’ll get it for you. Just a 3 , please.…Here 4 are. I think it should be all right in a few 5 .P：Thanks a lot.…S：How are you 6 now?P：Much better. Thank you.Dialogue 2P：Oh, my God!S：What’s 7 ?P：Where’s my leather briefcase?S：Where did you 8 it? Is it in the overhead compartment or 9else?P：I did put it beside me on my seat. It must have 10 on the cabin floor when I got up from my seat. I’ll go and 11 for it.S：No 12 . I’m sure you could find it.Dialogue 3P：13 me, Miss. I’ve got a 14 . I’ve lost my handbag. S：I’m sorry to 15 that. Are you 16 you’ve lost it in the cabin?P：Yes. I’ve looked for it everywhere but found 17 .S：Perhaps it is 18 your seat?P：No.S：Or in the overhead 19 ?P：No, it isn’t there 20 .( )1. A. what B. why C. which D. how ( )2. A. care B. worry C. hurry D. mind ( )3. A. moment B. lot C. little D. few ( )4. A. we B. you C. they D. it ( )5. A. while B. week C. minutes D. hour ( )6. A. thinking B. listening C. looking D. feeling( )7. A. happened B. take place C. that D. this ( )8. A. bring B. take C. find D. put ( )9. A. what B. where C. somewhere D.who( )10. A. down B. dropped C. put D. fall ( )11. A. look B. find C. see D. wait ( )12. A. good B. question C. hurry D. care ( )13. A. Pardon B. Excuse C. Forgive D. Tell ( )14. A. cold B. question C. pain D. trouble ( )15. A. listen B. see C. hear D. feel ( )16. A. sure B. make sure C. enough D. full ( )17. A. anything B. something C. nothing D. some ( )18. A. in B. under C. in front of D. near ( )19. A. seat B. compartment C. handcart D. handbag ( )20. A. to B. too C. neither D. Either IV. Reading Comprehension阅读理解（30%）1. Complete the dialogue according to the context.补全对话，从A、B、C、D四个选项中选出能完成所给句子的最佳答案。
（每小题2分，共20分）Dialogue 1S：How was your meal?P1： 1 !P2：Everything is splendid.S： 2 ?P2：No, thanks.P1：I’m stuffed full to the brimDialogue 2Excuse me, Miss. 3 ?S：Go ahead. .S：Well. 4 Let me try to talk with the girl beside him to change the seat with you.5 please.(To another passenger) 6 , Miss? The man over there would like to sit together with the passenger here. Would you be kind enough to change to another seat?M：Ok, 7 .S：Thank you, Miss.P：(To the stewardess) 8 .S：You’re welcome.Dialogue 3P：Miss, can you give me a few minutes?S：9 ? If you have, please let me know and I’ll be more than happy to assist.P：10 . I do have some questions about customs.S：Go ahead, please.( )1. A. Just so so B. DeliciousC. It is badD. It is not good to eat( )2. A. Would you like else anything B. Do you want to have a restC. Would you like anything elseD. What would you like to drink( )3. A. Do you mind if I ask you a questionB. Do you wonder if I ask you a questionC. Do you prefer if I ask you a questionD. May I have a drink( )4. A. I wonder if I could change seat with himB. I wonder if I could sit next to himC. I wonder if I could sing to himD. I wonder if I could fly to him( )5. A. Excuse me B. Welcome meC. Pardon meD. Follow me( )6. A. May I trouble you B. What’s wrong with youC. Would you like to have a drinkD. How are you( )7. A. no good B. no problemC. no matterD. no way( )8. A. Not at all B. That’s all rightC. Thanks a lotD. Don’t mention it.( )9. A. Do you have any recommends in filling in the formsB. Do you have any good ideas in filling in the formsC. Do you have any pressure in filling in the formsD. Do you have any difficulties in filling in the forms( )10. A. It’s very kind of you B. It’s my pleasureC. It’s nice to see youD. It’s good to hear from you2.Read the following passage, then choose the best answer fromA、B、C、D. 阅读下列短文，并做后面的题目，从A、B、C、D四个选项中选出能回答所提问题或完成所给句子的最佳答案。
（每小题2分，共10分）A traveler hurried down to the hall of an American hotel and went to the cash-desk（付款台）. He had just 15 minutes to pay his bill（帐单）and get to the station. Suddenly he remembered that he had left。