民航服务英语口语
空姐常用英语口语100句
英语⼝语频道为⼤家整理的空姐常⽤英语⼝语100句，供⼤家参考:) 1 I want a package deal including airfare and hotel.我需要⼀个成套服务，包括机票和住宿。
2 I’d like to change this ticket to the first class.我想把这张票换成头等车。
3 I’d like to reserve a sleeper to Chicago.我要预订去芝加哥的卧铺。
4 I won’t check this baggage.这件⾏李我不托运。
5 I’d like to sit in the front of the plane.我要坐在飞机前部。
6 I missed my train.我未赶上⽕车。
7 I haven’t nothing to declare.我没有要申报的东西。
8 It’s all personal effects.这些东西都是我私⼈⽤的。
9 I’ll pick up ticket at the airport counter.我会在机场柜台拿机票。
10 I’d like two seats on today’s Northwest Flight 7 to Detroit, please. 我想订两张今天西北航空公司7班次到底特律的机票。
11 We waited for John in the lobby of the airport.我们在机场的⼤厅⾥等约翰。
12 I’d like to buy an excursion pass instead.我要买⼀张优待票代替。
13 I’d like a refund on this ticket.我要退这张票。
14 I’d like to have a seat by the window.我要⼀个靠窗的座位。
15 You have to change at Chicago Station.你必须要在芝加哥站转车。
空中乘务员口语
空中乘务员口语随着航空业的快速发展，空中乘务员作为航空公司与乘客之间的桥梁，扮演着极其重要的角色。
他们需要具备良好的口语能力，能够用流利而地道的英语与乘客进行有效的沟通。
本文将介绍一些空中乘务员在工作中常用的口语表达方式。
1. 问候与欢迎在乘客登机前，空中乘务员通常会用以下口语表达方式来问候与欢迎乘客：- Welcome aboard!（欢迎登机！）- Good morning/afternoon/evening, ladies and gentlemen.（早上/下午/晚上好，女士们先生们。
）- How are you today?（您今天好吗？）- Thank you for choosing our airline.（感谢您选择我们的航空公司。
）2. 安全说明安全说明是空中乘务员工作中最重要的一部分。
以下口语表达可用于向乘客介绍安全注意事项：- Ladies and gentlemen, welcome onboard. Please pay attention to the safety demonstration.（女士们先生们，欢迎登机。
请注意安全演示。
）- In the event of an emergency, please remain calm and follow the crew's instructions.（在紧急情况下，请保持冷静并遵循机组人员的指示。
）- Fasten your seat belt and make sure it is securely fastened low across your hips.（请系好安全带，并确保它低垂地紧固在你的腰部。
）- Oxygen masks will drop down from the overhead compartments. Pull the mask down to start the flow of oxygen before assisting others.（氧气面罩将从上方行李舱掉下来。
《民航服务英语》word版
民航旅客服务英语PartⅠ:Basic Sentences 常用句型1. Good morning.早晨好。
Welcome to China欢迎来中国。
Good-bye. Have a time.再见，祝您旅途愉快2. Good morning. What can I do for you ?早晨好，能帮您什麽忙？Please wait a moment请稍等。
3. Please come in.请进。
Please have a look请看看。
Please sit down.请坐。
This way please.请走这边。
4. Thank you for your cooperation感谢您合作。
Never mind.不用谢。
5. Would you please back off a little?请向后退一下。
Please be in order, one by one.请按顺序，一个接一个。
6. After you.请您先走。
I am sorry.对不起。
I am sorry to have kept you waiting so long.让您久等。
7. Do you understand?您明白了吗？I see.我懂了。
I don’t understand.我不明白。
Excuse me .打扰了。
8. We are waiting for the weather to improve.我们正在等待天气好转。
We’ll keep you in ｆｏｒｍed.我们将随时通知您。
9. I’ll take good care of your child to the boarding gate.我们将陪伴您的孩子到等机口。
10. Please fill in the UM ｆｏｒｍ.请您填写这张UM表格。
11. Your reservation is already in the standby list.您的订位已经在候补名单了里。
《民航英语口语》第五章-Cabin-service
Warm-up
02
Practical Dialogue
03
Practical Practice
04
Further Reading
1. Have you ever taken plane? 2. According to the boarding pass, can you find your own seat after you get on board?
择部分 —Do you like apples or pears? —I like pears.
特殊选择疑问句
结构：特殊疑问句＋A or B
—Which do you like better, tea or coffee?
—I like coffee.
Chapter Five
Cabin Service 客舱服务
基 —Are you going to stay in Canada?
本 —Yes, I am./No, I’m not.
结 构
➢ 2. 助动词（情态动词）＋主语＋谓语（动词原形）＋其他
—Do you live in NewYork?
—Yes, I do./ No, I don’t.
使用过程中，需要注意的是问句和答句在人称、数和时态上的一致。
Chapter Five
Cabin Service 客舱服务
Two
25
Background Tips
软饮料（soft drink）的主要原料是饮用水或矿泉水，果汁、 蔬菜汁，或植物的根目录页
Unit 2 In-flight Meal Service
01
Warm-up
02
Practical Dialogue
机场空乘服务实用英语对话及词汇
机场空乘服务实用英语对话及词汇英语作为一门国际通用语,在21世纪已经向着多元化、多功能化的方向发展。
店铺整理了机场空乘服务实用英语，欢迎阅读!机场空乘服务实用英语一航班相关Flight Number, Flight No. 航班号Gate 登机口North 北South 南East 东West 西Level 1 第一层(楼)Level 2 第二层(楼)Level 3 第三层 (楼)Shuttle 机场小巴Baggage Claim 行李认领Connecting flights counter 转机服务台Boarding Pass 登机牌Exit 出口Emergency Exit 紧急出口(只用作紧急状况时)Terminal 机场终端出口Telephone 电话Northwest Airlines 美西北航空公司Restroom 洗手间Men's 男洗手间Gentleman 男洗手间Women's 女洗手间Ladies女洗手间Airport 机场Air China 中国国航Air Ticket 飞机票Arrival 抵达Belt 带, 传送带Date 日期Time 时间Departure 出发Domestic 国内Take off 起飞Customer 顾客, 乘客Elevator, Lift 电梯Employee Only 只限工作人员进入Information 信息Information Center 问讯处International 国际No Entry 勿进No Smoking 严禁吸烟China 中国Chinese 中国人Customs 海关机场空乘服务实用英语二AExcuse me, sir. What would you like to eat, Chinese food or western food?打扰一下，先生您要点什么，中餐还是西餐?BI'd like to have Chinese food.我要中餐。
旅游英语：飞机客舱服务用语100句（中英对照）
旅游英语：飞机客舱服务用语100句（中英对照）1、欢迎您乘坐南航/东航…班机。
It’s nice to have you aboard China Southern/Eastern Airlines.2、请出示您的登机牌。
May I see your boarding pass?3、我来为您引座。
I’ll show you your seat.4、请随我来。
Follow me, please.5、我帮您拿行李好吗？May I help you with your bag?6、为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。
Please take your assigned seat, for the plane must keep balance when it takes off.7、这是呼叫钮，如果需要我们帮忙，请按一下。
This one is the call button, if you need us, please push it.8、请将您的椅背调直。
Please put the back of your seat in upright position.9、让您感到舒适是我们的职责。
It’s our duty to let you feel as comfortable as possible.10、请把您的箱子放在行李架内。
Please put your box in the overhead bin.11、您不能把行李放在这儿，基于安全原因过道不能堵塞。
Please do not leave your baggage here. The aisle shouldn’t be blocked as a safety requirement.12、由于机械故障，航班已延误，机械师们正在对飞机进行仔细检查。
The flight has been delayed due to mechanical troubles. The engineers aremaking careful examination of the plane.13、由于地面有雾，本次班机将延误约两小时。
民航乘务英语口语
以下是一些民航乘务英语口语的例子：1. 问候和欢迎：- Welcome aboard!（欢迎登机！）- Good morning/afternoon/evening, ladies and gentlemen.（早上/下午/晚上好，女士们先生们。
）- Thank you for choosing our airline.（感谢选择我们的航空公司。
）2. 安全说明：- Please fasten your seatbelt.（请系好安全带。
）- In case of emergency, oxygen masks will drop from the overhead compartments.（发生紧急情况时，氧气面罩会从头顶的行李仓掉下来。
）- Your life jacket is located under your seat.（您的救生衣放在座位下方。
）- The emergency exits are located at the front, middle, and rear of the aircraft.（紧急出口位于飞机的前部、中部和后部。
）3. 提供服务：- Can I get you anything to drink?（需要给您倒点什么喝吗？）- Would you like a blanket or pillow?（您需要毯子或枕头吗？）- Are you ready to order your meal?（您准备好点餐了吗？）- How can I assist you?（我可以帮您什么忙？）4. 飞行信息：- We are currently cruising at an altitude of 35,000 feet.（我们目前正在飞行，飞行高度为35,000英尺。
）- We will be landing in approximately 30 minutes.（预计将在大约30分钟后降落。
民航服务英语口语
民航服务英语口语民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8务ContentsUnit One Flight Information(航班务务) (3)Lesson One Flight Information(航班务务) (3)Lesson Two Travel Inquiry(航空旅游务务) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8)Unit Two Airline Reservations(务票) (9)Lesson One Reservations(务票) (9)Lesson Two Onward Reservations(务务程票) (10)Lesson Three Reservation Change(务票改务) (12)Lesson Four Delay and Cancellation(延务取消与) (13)Lesson Five Standby(候务) (14)Unit Three Ticketing and Fares(出票票价与) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价支付方式与) (17)Lesson Three Lost Ticket and Refund(机票务失退票与) (18)Unit Four Reconfirmation(再务务) (19)Unit Five Check In(务理登机手务) (20)Lesson One Normal Check-in(务理登机手务) (20)Lesson Two Ticket and Passport(机票务照与) (22)Lesson Three Seat Preference and Baggage(座位务务行李与) (23)Lesson Four At the Check-in Counter(在行李交台运柜) (24)Unit Six At the Information Counter(在务务务) (25)Lesson One Passenger List(旅客务务) (25)Lesson Two At the Information Counter(在务务务) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(务境旅客) (28)Lesson Two Baggage Handling(行李务理) (29)Unit Eight Hotel and Ground Transportation(旅务地面交通与) (30)Lesson One Hotel(旅务) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好务,务是一句务候务。
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民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8务ContentsUnit One Flight Information(航班务务) (3)Lesson One Flight Information(航班务务) (3)Lesson Two Travel Inquiry(航空旅游务务) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8)Unit Two Airline Reservations(务票) (9)Lesson One Reservations(务票) (9)Lesson Two Onward Reservations(务务程票) (10)Lesson Three Reservation Change(务票改务) (12)Lesson Four Delay and Cancellation(延务取消与) (13)Lesson Five Standby(候务) (14)Unit Three Ticketing and Fares(出票票价与) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价支付方式与) (17)Lesson Three Lost Ticket and Refund(机票务失退票与) (18)Unit Four Reconfirmation(再务务) (19)Unit Five Check In(务理登机手务) (20)Lesson One Normal Check-in(务理登机手务) (20)Lesson Two Ticket and Passport(机票务照与) (22)Lesson Three Seat Preference and Baggage(座位务务行李与) (23)Lesson Four At the Check-in Counter(在行李交台运柜) (24)Unit Six At the Information Counter(在务务务) (25)Lesson One Passenger List(旅客务务) (25)Lesson Two At the Information Counter(在务务务) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(务境旅客) (28)Lesson Two Baggage Handling(行李务理) (29)Unit Eight Hotel and Ground Transportation(旅务地面交通与) (30)Lesson One Hotel(旅务) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好务,务是一句务候务。
务似的句子务有,How are you getting on ?How are you keeping?How are things with you?2.,’ve had my hands full lately. 最近我忙。
很3.We’re up to our eyes in it. 我务一直忙于务票票。
售4.Most of them are for general information… 大多的务是务务一般情…数来况5.…passengers with complaints against the airlines…务航空公司不务的旅客6.identity cards 身务份7.health certificate 健康务明8.I really mean it. 我是的。
当真9.Airlines must have a definite time to allow passengers to pick out the flights. 航空公司肯定有一限定的务务～务旅客务务航班。
10.fist class and economy class 务等务普通务。
与航空服务等务常用一字母代替。
如,来,――fist class 务等务Y――economy class 普通务C――business class 公务务;价格服务务准介于务等务普通务之务,与与K――budget class 务务务务;中民航务惠务出留人务～价格比普通务便宜,划国国学11.That is 也就是务～即;有务略成写i.e.12.class of service 服务等务13.The ticket agent is able to figure out the face only after the passenger tells him the exact classof service he intends to travel. 旅客把自己要求乘坐的切的服务等务告务票务后～票务才能务确售售算出票价。
14.an ever-growing fleet 一支日益大的机务壮15.These sophisticated aircraft break travel barriers by flyingfaster and further non-stop. 务些装靠达离从务精良的务机务得更快、直距更务的务务～而突破了航空旅游上的障碍。
16.Aboard our airline you are sure of the safety and comfort and you can enjoy the genuinewarmth and charm that only our airline offers. 乘坐本航空公司～保务安全、舒适。
感受您您会到只有本航空公司务予旅客务的馨和迷人的魅力。
真温e, come, that’s all of your ad. 得了～得了。
务做告了。
广come 用表示提醒、不耐务等。
来如,come, John, don’t be so cross. 行了～务翰～务务脾了。
气18.the International Air Transport Association(IATA) 国运会务航空务务务19.alteration in schedule 务改务划20.you can transfer a full-fare ticket issued by an I.A.T.A. member to any other member airline.您国运会会可以把务航空务务务公司务务的全务票价～务到其任何一家务务务的航空公司中使您它会会用。
Useful Expressions1.It’s time for sb. to do sth. 某人务做某事。
It’s time for passengers to board the plane. 旅客务登机了。
It’s my intention to obtain an airline brochure. 我想要一本航空公司的小子。
册2.You need to do …, otherwise… 你务做… ～否务……You need to go to buy the tickets; otherwise it would automatically be cancelled. 您必务去务票。
否务～务票自务取消。
会We’d better make inquiries about the flight schedule, or we can not decide the date of leaving. 最好了解一下航班的务刻表。
否务我务无法定程的日期。
决启3.Peter prefers to go to the airport by limousine rather than by taxi. 彼得愿坐班务去机务～而宁不愿坐出租务去。
4.Peter prefers limousine to taxi. 彼得喜务坐班务而不喜务坐出租务。
5.to have one’s hands full 忙碌6.be up to one’s eyes in works 忙于工作7.be busy with… 忙于…8.the peak season for traveling 旅游高峰季务9.a high time for harvesting 正务收务务刻10.a rush hour 上下班高峰务务11.to do sth. by hand 手工操作12.to make reservation(in advance/before hand) (务)务票13.to book tickets 务票14.booking office/airline ticket office 航空公司票务售15.to deal with/cope with/ handle 务理16.to figure out 务算出17.to inform/ advise sb. of sth. 通知某人某事18.to let sb. know 告知某人19.fist class/business class/ economy class 务等务/公务务/普通务20.class of service 服务等务21.to go (fly, travel) economy 坐普通务 to issue a ticket 务票Lesson TwoTravel InquiryNotes1.Flight MU915 MU915 航班各航空公司都有各自的二字代务;Airline codes,我航空公司的二字代务如下,国CA――Air China 中务航空公司国国CZ――China Southern Airlines 中南方航空公司国MU――China Eastern Airlines 中务方航空公司国……2.9,40 a.m. 上午九点四十分a.m. 上午 p.m. 下午3.the Shanghai-Osaka one-way fare is …. 上海至大阪的务程票价务…..4.Please feel free to ask your stewardess for whatever you need. 需要什务～管向乘务务提出尽来。