民航英语口语教程
《民航英语口语教程》
英语是国际航空运输业的语言。
陆平先生在民航上海职业技术院从事英语教学二十余年，成就此书，满足了该行业学生学习的需求。
本书概括并描述了航空服务人员的旅客服务的程序。
书中的对话和阅读配有大量的练习和讨论，从而能让学习掌握专业词汇，使各种句型，提高用英语交际的能力。
全书共分20个单元。
1-11单元为客票销售。
12-20单元为机场旅客服务。
每单元4课时，供一学使用。
各单元5部分。
在第1部分中，教师有目的的向学生提供或暗示该单元的知识点，让学生展开想象性的讨论，学生可分4人或2人一组进行热身讨论活动，随后教师让学代表作口或书面汇报，或让学生进行快速应答。
第2部分为本教程的重点。
教师可按会话内容分句分段让学生熟读或背诵会话，尤其是会话中的A部分。
然后让学生按照会话内容进行模拟操练，以期巩固所学的内容。
本书内出现的航班号、航班时刻、运价（包括适用条件）以及相关的费用仅供参考，在实际工作中应参阅有效的航班的时刻表、运价手册和承运人规章。
民航服务英语口语教程教案unit 5-1
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (10 mins)
Terms:安全带，飞机座位布局，吸烟室，通信系统，中间座位，客舱设备，安全带指示灯，narrow-body aircraft，cruising altitude, window shade, reading light, seat configuration etc.
2.To know how to arrange the seats at the emergency exit (door ) for the passengers on aboard .
3.To get the idea of classification of seats in the cabin.
Step3. Ss role-play each dialogue and T corrects the wrong pronunciation. (7 mins)
V. Summary(2mins)
1.We havelearnt the new words and terms in unit 5；
2.We have learnthow to arrange passengers.
教 具
multimedia
教 学 过 程
复习与导入
1. Review the functional sentences in unit 4
教学内容与方法
I.Review the functional sentences in unit4 (10 mins)
《民航英语》PPT课件
.
7
Unit Five Telephone Reservations
• Dialogue • We have flights from Beijing to New York
every Monday, Wednesday and Friday. But the route is pretty well booked these days. • 我们每周一三五都有去纽约的航班，但是近 期该航线订座率很高。
.
5
Unit Five Telephone Reservations
• Useful Expressions
• to reach sb. at 62580000 拨打电话62580000.
• to contact sb. by calling( dialing)62580000
• 拨打62580000电话与某人联系
.
8
Unit Five Telephone Reservations
• Dialogue • What about a Friday flight? We have a few
seats left on Flight CA981 on that day, leaving Beijing at 1:00p.m. • 星期五的航班怎么样？CA981航班还有几个 空位，下午1点离开北京。
.
3
Unit Five Telephone Reservations
• Warming up • III. Reservation information by telephone.
• a. passenger’s name b. departure date • c. destination d. class of service • e. single or return f. repeat the reservation • g. confirming the seat h. passenger’s telephone number.
Unit 3
Notes to Dialogue 2
6. I’m afraid you have to pay an excess luggage charge. 恐怕您得支付超重行李费。 excess 表示“过量的，额外的”。 例如 The major reason for excess weight is excess eating. 体重超标的主要原因是饮食过量。
brochures out of your luggage and take them with you.
Part Ⅰ Dialogues
Unit 3 Check-in —— Part A
Dialogue 2
PAX: Good idea. I do appreciate your help. Clerk: Sir, this is your luggage check which you must show when you disembark at your
over weight. PAX: How much should I pay for the excess weight? Clerk: The charge for excess weight is $7 per kilo. PAX: Then, I have to pay $21. That‘s too bad. It must be because of the brochures. Clerk: I see you don‘t have any carry-on luggage. Probably, you could pick some
Part Ⅰ Dialogues
Unit 3 Check-in —— Part A
民航英语口语教程
《民航英语口语教程》
英语是国际航空运输业的语言。
陆平先生在民航上海职业技术院从事英语教学二十余年，成就此书，满足了该行业学生学习的需求。
本书概括并描述了航空服务人员的旅客服务的程序。
书中的对话和阅读配有大量的练习和讨论，从而能让学习掌握专业词汇，使各种句型，提高用英语交际的能力。
全书共分20个单元。
1-11单元为客票销售。
12-20单元为机场旅客服务。
每单元4课时，供一学使用。
各单元5部分。
在第1部分中，教师有目的的向学生提供或暗示该单元的知识点，让学生展开想象性的讨论，学生可分4人或2人一组进行热身讨论活动，随后教师让学代表作口或书面汇报，或让学生进行快速应答。
第2部分为本教程的重点。
教师可按会话内容分句分段让学生熟读或背诵会话，尤其是会话中的A部分。
然后让学生按照会话内容进行模拟操练，以期巩固所学的内容。
本书内出现的航班号、航班时刻、运价（包括适用条件）以及相关的费用仅供参考，在实际工作中应参阅有效的航班的时刻表、运价手册和承运人规章。
民航英语口语教程
民航英语口语教程1. Can you tell me what your flight number is? Yes, my flight number is DL123.是的，我的航班号是DL123。
2. What is your final destination?My final destination is Beijing.我的最终目的地是北京。
3. Can you tell me what your departure time is? My departure time is 9:00am.我的出发时间是上午9点。
4. Do you have any checked baggage?Yes, I have one checked bag.是的，我有一个托运行李。
5. Can you tell me the weight of your checked bag? My checked bag weighs 20 kilograms.我的托运行李重20公斤。
6. Would you like a window or aisle seat?I would prefer a window seat.我更喜欢靠窗座位。
7. Can you confirm your seat assignment?Yes, I have been assigned seat 12A.是的，我已经被分配到12A座位。
8. Can you tell me if you have any dietary restrictions? Yes, I am a vegetarian.是的，我是素食者。
9. Do you need any special assistance?No, I do not need any special assistance.不，我不需要任何特殊帮助。
10. Can you tell me if you have any connecting flights? Yes, I have a connecting flight in Shanghai.是的，我在上海有一个转机航班。
民航乘务英语口语教程-1
Thank you！
Offering and Accepting Help
• Offering help is social behavior. The people who receive help greatly appreciate it. Shop clerks, cabin attendants and hotel staff always offer help to their customers if they want to give good service. Those who accept help may feel grateful and express their thanks.
Introductions
• Sometimes introductions and greetings go together, people may greet each other after an introduction is made. The following is an example.
Practice
Preparation for the Flight
Starting a Conversation
Unit 1
Part Ⅰ Dialogues
Unit 1 Booking Tickets —— Part A
Notes to Dialogue 4
6. All Nippon Airlines 全日航空公司
7. Round trip returning the following Monday. 下周一回程的往返机票。 round trip 指“往返的，来回的 (火车票、汽车票、飞机票等)”。
Part Ⅰ Dialogues
Unit 1 Booking Tickets —— Part ADialo Nhomakorabeaue 5
PAX: I would like to buy one round trip plane ticket to
Hong Kong please.
Clerk: For what date, madam?
Part Ⅰ Dialogues
Unit 1 Booking Tickets —— Part A
Dialogue 3
Clerk: Hello. This is U.S. AIR5. 全美航空公司 PAX: I’d like to reconfirm my flight. Clerk: What’s your name and flight number? PAX: Tony Liang, US312. Clerk: Sorry, I can’t find your name on the reservation list. PAX: Can I have a reservation now? Do you have seats for new bookings
民航乘务英语口语教程 2
Practice Emergency
民航乘务英语口语教程 2
Landing
• We will arrive at the Hong Qiao Airport in half an hour. • The arrival time is 10:10 a.m.. • You should have enough time to pick up your checked baggage. • I'd suggest you to take the taxi. It's faster and just as convenient. • This is an entry card for keeping a record of all entry passengers. • You'll need the immigration form when you go through Immigration and
民航乘务英语口语教程 2
Homework
• currencies 货币 • duty-free 免税的 • jewellery 珠宝 • make-up 化妆品 • flight path 航道 • runway approach 进场着陆 • typhoon 台风 • the Pacific Ocean 太平洋 • fuel bowser 加油车 • extinguisher 灭火器
PIease be sure to take all of your belongings with you. We sincerely apologize for this inconvenience.
Thlank you.
Turbulence
民航英语口语
民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8编ContentsUnit One Flight Information(航班问询) (3)Lesson One Flight Information(航班问询) (3)Lesson Two Travel Inquiry(航空旅游问询) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直达航班与联程航班) (8)Unit Two Airline Reservations(订票) (9)Lesson One Reservations(订票) (9)Lesson Two Onward Reservations(订续程票) (10)Lesson Three Reservation Change(订票改变) (12)Lesson Four Delay and Cancellation(延误与取消) (13)Lesson Five Standby(候补) (14)Unit Three Ticketing and Fares(出票与票价) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价与支付方式) (17)Lesson Three Lost Ticket and Refund(机票遗失与退票) (18)Unit Four Reconfirmation(再证实) (19)Unit Five Check In(办理登机手续) (20)Lesson One Normal Check-in(办理登机手续) (20)Lesson Two Ticket and Passport(机票与护照) (22)Lesson Three Seat Preference and Baggage(座位选扫与行李) (23)Lesson Four At the Check-in Counter(在行李交运柜台) (24)Unit Six At the Information Counter(在问询处) (25)Lesson One Passenger List(旅客舱单) (25)Lesson Two At the Information Counter(在问询处) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(过境旅客) (28)Lesson Two Baggage Handling(行李处理) (29)Unit Eight Hotel and Ground Transportation(旅馆与地面交通) (30)Lesson One Hotel(旅馆) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好吗？这是一句问候语。
民航服务英语口语
民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8务ContentsUnit One Flight Information(航班务务) (3)Lesson One Flight Information(航班务务) (3)Lesson Two Travel Inquiry(航空旅游务务) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8)Unit Two Airline Reservations(务票) (9)Lesson One Reservations(务票) (9)Lesson Two Onward Reservations(务务程票) (10)Lesson Three Reservation Change(务票改务) (12)Lesson Four Delay and Cancellation(延务取消与) (13)Lesson Five Standby(候务) (14)Unit Three Ticketing and Fares(出票票价与) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价支付方式与) (17)Lesson Three Lost Ticket and Refund(机票务失退票与) (18)Unit Four Reconfirmation(再务务) (19)Unit Five Check In(务理登机手务) (20)Lesson One Normal Check-in(务理登机手务) (20)Lesson Two Ticket and Passport(机票务照与) (22)Lesson Three Seat Preference and Baggage(座位务务行李与) (23)Lesson Four At the Check-in Counter(在行李交台运柜) (24)Unit Six At the Information Counter(在务务务) (25)Lesson One Passenger List(旅客务务) (25)Lesson Two At the Information Counter(在务务务) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(务境旅客) (28)Lesson Two Baggage Handling(行李务理) (29)Unit Eight Hotel and Ground Transportation(旅务地面交通与) (30)Lesson One Hotel(旅务) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好务,务是一句务候务。