民航乘务英语口语教程-1
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民航乘务英语1 At the Airport
hand-held metal detectors
Departure lounge
Departure lounge
The departure lounge is where passengers can go to sit and relax while they wait to board the plane. There are a number of different areas within the departure lounge where passengers may also enjoy last minute shopping in the duty-free shops before flying off to their destination. Here they can buy perfumes,
required to show to the immigration official his passport, health certificate, the certificate of inoculation and customs declaration forms.
Baggage reclaim
—︳
︳— Boarding card
Passport control
—︳
— security
︳
Departure lounge, duty-free shop
︳
Boarding aircraft
Part I reading
At the airport
When a passenger is traveling by air, to or from a destination, the first point of entry is the terminal building. This is mainly divided into two areas – the Arrivals,
民航乘务英语口语教程市公开课一等奖百校联赛获奖课件
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Introductions
• Sometimes introductions and greetings go together, people may greet each other after an introduction is made. The following is an example.
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Boarding
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Asking for Help and Offering Help
• People may ask others for help when they are in trouble or in need, but before they do so, they must start the conversation politely. Phrases like “Excuse me”, “Could you give me a hand?” are often used in these situations.
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Accepting an offer: • Thank you/ thanks/ thanks a lot. • Oh, would you mind ~ing this for me? • Thank you, if it's not too much bother. • That's very kind/ thoughtful of you. • Thank you. I'd appreciate it.
民航乘务英语 口语教程
第1页
Greetings
• In most cultures, when people meet acquaintances for the first time during a day, it is normal to greet them. The main purpose of this greeting is to build up and maintain good relationships and each language usually has a number of set phrases, which can be used for this purpose.
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Introductions
• Sometimes introductions and greetings go together, people may greet each other after an introduction is made. The following is an example.
第9页
第10页
Boarding
第11页
第12页
Asking for Help and Offering Help
• People may ask others for help when they are in trouble or in need, but before they do so, they must start the conversation politely. Phrases like “Excuse me”, “Could you give me a hand?” are often used in these situations.
第14页
Accepting an offer: • Thank you/ thanks/ thanks a lot. • Oh, would you mind ~ing this for me? • Thank you, if it's not too much bother. • That's very kind/ thoughtful of you. • Thank you. I'd appreciate it.
民航乘务英语 口语教程
第1页
Greetings
• In most cultures, when people meet acquaintances for the first time during a day, it is normal to greet them. The main purpose of this greeting is to build up and maintain good relationships and each language usually has a number of set phrases, which can be used for this purpose.
民航客舱服务实用英语 Unit 1
The cabin crew discuss the flight information at the preflight briefing.
The cabin crew discuss the weather condition at the preflight briefing. The purser assigns the task for the coming flight.
பைடு நூலகம்
Key words
one
two
three
➢ briefing准备会 ➢ purser乘务长 ➢ preflight briefing航前
准备会 ➢ Boeing 777波音777 ➢ aircraft type机型 ➢ flight route飞行路线 ➢ estimated flight预计
飞行时间
查 ➢ procedure程序 ➢ Airbus340空客340
Sentence Patterns
May I introduce myself? My name is...
I want to/would like to introduce myself. Let me introduce myself.
the purser of today's flight.
Let's look at today's flight route.
We are bound for Sydney.
The temperature rises to 25℃ and drops to 12℃ with breeze.
We have 8 passengers checked in first class and 84 in economy class.
航空服务英语口语教程课件Unit 1
Dialog 1
(C = Clerk P = Passenger) C: Hello, China Southern Airlines. May I help you? P: Yes, I’d like to book a ticket from Guangzhou to Tokyo. C: Okay! When do you wish to fly? P: Next Friday, July 1st. What flights are available? C: Please hold for a moment. Let me check the flight schedule. (after a moment) C: Sorry for keeping you waiting. We have two flights to Tokyo, at 10:10 a.m. and 3:15 p.m. Both flights have seats available. P: What’s the arrival time of the morning flight? C: That’s Flight CZ385 and it arrives in Tokyo at 2:55 p.m. local time.
When do you want to fly? Will you be traveling at first class or economy class? Could you please tell me your name?
Would you like a one-way ticket or return ticket? I’ll repeat your reservation. I’ve reserved you one first class seat for May 5th, one way to San Francisco leaving Shanghai at 2 p.m. Could you please tell me your telephone number?
民航客舱服务实用英语 Unit 1教学提纲
民航客舱服务实用英语 Unit 1
Warm-up
1、What kinds of people are there in the picture? 2、What are they doing according to the picture? 3、What do they usually discuss at this meeting?
Байду номын сангаас
➢ arrival time抵达时间 ➢ cabin service客舱服务 ➢ passenger information乘
客信息 ➢ vegetarian素食者 ➢ first class头等舱 ➢ economy class经济舱 ➢ business class商务舱 ➢ initial flight首航
I'd lIke to introduce our new member. Let's begin our briefing. I'm the purser of today's flight.
Let's look at today's flight route. We are bound for Sydney. The temperature rises to 25℃ and drops to 12℃ with breeze. We have 8 passengers checked in first class and 84 in economy class. Cabin service in today's flight is drinks service with lunch service. I'll take business class with Fu; the others will be in economy class.
Warm-up
1、What kinds of people are there in the picture? 2、What are they doing according to the picture? 3、What do they usually discuss at this meeting?
Байду номын сангаас
➢ arrival time抵达时间 ➢ cabin service客舱服务 ➢ passenger information乘
客信息 ➢ vegetarian素食者 ➢ first class头等舱 ➢ economy class经济舱 ➢ business class商务舱 ➢ initial flight首航
I'd lIke to introduce our new member. Let's begin our briefing. I'm the purser of today's flight.
Let's look at today's flight route. We are bound for Sydney. The temperature rises to 25℃ and drops to 12℃ with breeze. We have 8 passengers checked in first class and 84 in economy class. Cabin service in today's flight is drinks service with lunch service. I'll take business class with Fu; the others will be in economy class.
民航乘务英语口语教程-1
Asking someone for help: • Could you give me a hand? • Would /could /will you help me? • I wonder if you could help me. • Would you mind giving/ lending me a hand? • Do you think you could possibly lend/ give me a hand? • Do me a favour, will you?
Thank you！
Offering and Accepting Help
• Offering help is social behavior. The people who receive help greatly appreciate it. Shop clerks, cabin attendants and hotel staff always offer help to their customers if they want to give good service. Those who accept help may feel grateful and express their thanks.
Introductions
• Sometimes introductions and greetings go together, people may greet each other after an introduction is made. The following is an example.
Practice
Preparation for the Flight
Starting a Conversation
Thank you！
Offering and Accepting Help
• Offering help is social behavior. The people who receive help greatly appreciate it. Shop clerks, cabin attendants and hotel staff always offer help to their customers if they want to give good service. Those who accept help may feel grateful and express their thanks.
Introductions
• Sometimes introductions and greetings go together, people may greet each other after an introduction is made. The following is an example.
Practice
Preparation for the Flight
Starting a Conversation
民航服务英语口语
民航服务英语口语民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8务ContentsUnit One Flight Information(航班务务) (3)Lesson One Flight Information(航班务务) (3)Lesson Two Travel Inquiry(航空旅游务务) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8)Unit Two Airline Reservations(务票) (9)Lesson One Reservations(务票) (9)Lesson Two Onward Reservations(务务程票) (10)Lesson Three Reservation Change(务票改务) (12)Lesson Four Delay and Cancellation(延务取消与) (13)Lesson Five Standby(候务) (14)Unit Three Ticketing and Fares(出票票价与) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价支付方式与) (17)Lesson Three Lost Ticket and Refund(机票务失退票与) (18)Unit Four Reconfirmation(再务务) (19)Unit Five Check In(务理登机手务) (20)Lesson One Normal Check-in(务理登机手务) (20)Lesson Two Ticket and Passport(机票务照与) (22)Lesson Three Seat Preference and Baggage(座位务务行李与) (23)Lesson Four At the Check-in Counter(在行李交台运柜) (24)Unit Six At the Information Counter(在务务务) (25)Lesson One Passenger List(旅客务务) (25)Lesson Two At the Information Counter(在务务务) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(务境旅客) (28)Lesson Two Baggage Handling(行李务理) (29)Unit Eight Hotel and Ground Transportation(旅务地面交通与) (30)Lesson One Hotel(旅务) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好务,务是一句务候务。
民航机务职业英语口语屈静unitone新
02 03
Providing directions and assistance
Offering clear and concise directions to help passengers, crew members, and other airport personnel find their way around the airport.
• Safety and efficiency: Clear and concise communication is crucial in ensuring the safety and efficiency of aircraft maintenance procedures.
• Professional development: Proficiency in English speaking can enhance a maintenance professional's career prospects and opportunities for advancement.
• Understanding technical terminology: Aviation maintenance requires a thorough understanding of complex technical terminology, which is often only available in English.
The ability to understand and use common abbreviations and acronyms in the aviation industry is important.
Standard phrases
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Asking someone for help: •Could you give me a hand? •Would /could /will you help me? •I wonder if you could help me. •Would you mind giving/ lending me a hand? •Do you think you could possibly lend/ give me a hand?
Offering to help someone: •Let me give you a hand. •Can I do anything to help you? •Is there anything I can do for you?
Accepting an offer: •Thank you/ thanks/ thanks a lot. •Oh, would you mind ~ing this for me? •Thank you, if it's not too much bother. •That's very kind/ thoughtful of you. •Thank you. I'd appreciate it.
Practice
Preparation for the Flight
Starting a Conversation
Conversations do not just “happen”. They have to be started in the right way. They must be continued carefully and ended correctly. The topics must be chose carefully to suit the speakers and setting.
Giving Directions or Locations
• When asked for directions or locations, people are expected to give assistance. Normally they will show the other person where the place is.
Hesitating to accept an offer: •Wouldn't that be too much bother?
Refusing/ declining an offer:
Giving Information
• Information is usually given to those who ask for it. Besides, train stations, airlines and bus services frequently give information on delayed trains, flights, and even traffic jams.
Offering and Accepting Help
•Offering help is social behavior. The people who receive help greatly appreciate it. Shop clerks, cabin attendants and hotel staff always offer help to their customers if they want to give good service. Those who accept help may feel grateful and express their thanks.
民航乘务英语口语教程-1
Greetings
• In most cultures, when people meet acquaintances for the first time during a day, it is normal to greet them. The main purpose of this greeting is to build up and maintain good relationships and each language usually has a number of set phrases, which can be used for this purpose.
Practice After take-off
Mid-Flight familiar with a basic range of drinks:
• Vodka • tomato juice • Champagne • orange juice • Whisky • beer • red wine • mineral water
Coke tea coffee Sprite apple juice tonic water lemonade
Boarding
Asking for Help and Offering Help
•People may ask others for help when they are in trouble or in need, but before they do so, they must start the conversation politely. Phrases like “Excuse me”, “Could you give me a hand?” are often used in these situations.
Introductions
• Sometimes introductions and greetings go together, people may greet each other after an introduction is made. The following is an example.
Offering to help someone: •Let me give you a hand. •Can I do anything to help you? •Is there anything I can do for you?
Accepting an offer: •Thank you/ thanks/ thanks a lot. •Oh, would you mind ~ing this for me? •Thank you, if it's not too much bother. •That's very kind/ thoughtful of you. •Thank you. I'd appreciate it.
Practice
Preparation for the Flight
Starting a Conversation
Conversations do not just “happen”. They have to be started in the right way. They must be continued carefully and ended correctly. The topics must be chose carefully to suit the speakers and setting.
Giving Directions or Locations
• When asked for directions or locations, people are expected to give assistance. Normally they will show the other person where the place is.
Hesitating to accept an offer: •Wouldn't that be too much bother?
Refusing/ declining an offer:
Giving Information
• Information is usually given to those who ask for it. Besides, train stations, airlines and bus services frequently give information on delayed trains, flights, and even traffic jams.
Offering and Accepting Help
•Offering help is social behavior. The people who receive help greatly appreciate it. Shop clerks, cabin attendants and hotel staff always offer help to their customers if they want to give good service. Those who accept help may feel grateful and express their thanks.
民航乘务英语口语教程-1
Greetings
• In most cultures, when people meet acquaintances for the first time during a day, it is normal to greet them. The main purpose of this greeting is to build up and maintain good relationships and each language usually has a number of set phrases, which can be used for this purpose.
Practice After take-off
Mid-Flight familiar with a basic range of drinks:
• Vodka • tomato juice • Champagne • orange juice • Whisky • beer • red wine • mineral water
Coke tea coffee Sprite apple juice tonic water lemonade
Boarding
Asking for Help and Offering Help
•People may ask others for help when they are in trouble or in need, but before they do so, they must start the conversation politely. Phrases like “Excuse me”, “Could you give me a hand?” are often used in these situations.
Introductions
• Sometimes introductions and greetings go together, people may greet each other after an introduction is made. The following is an example.