《酒店英语》2022-2023学年期中试卷+答案+答题纸

XXXXX学院2022-2023学年第2学期《酒店英语》期末考试试卷请把所有答案写到答题纸上学号班级姓名得分一、Translate the following words and phrases into Chinese. (20 points, 1 point each.)1.room reservation _______________________________2.single room ___________________________________3.check-in service _______________________________4.bellman ______________________________________5.type _________________________________________6.tidy up _______________________________________7.turn down service ______________________________undry ______________________________________plain _____________________________________10.Chinese Restaurant _____________________________11.captain _______________________________________12.rare __________________________________________13.green crab ____________________________________14.credit card ___________________________________15.napkin_______________________________________16.health club____________________________________17.golf driving range______________________________18.race apparatus__________________________________19.National Day___________________________________20.facial _________________________________________二、Choose the best answer. (10 points, 1 point each.)1. I’d like to book a single room shower for Mr. George Smith. He plans to arrive on the 20th this month.A. forB. withC. ofD. have2. How long will he be?A. stayB. stayingC. be stayedD. be arriving3. Let me just the details of your reservation, sir.A. confirmB. guaranteeC. writeD. reserve4. What’s the per night?A. group rateB. room serviceC. room rateD. special rate5. Good evening, sir. I'm the Head Waiter and I'd like to apologize for our carelessness. May I it for you?A. clean outB. clean cutC. clean skinD. clean up6. Menu means .A. 菜单B. 上菜C. 菜系D. 菜品7. Walk-in guest means.A. 走路进来的客人B. 未经预定直接抵店的客人C. 路过的客人D. 有预定进店的客人8. Scenic spot means .A.观光B. 风景C. 景色D. 景点9. Express mail means .A.邮件B. 文件C. 快递D. 传真10. Mashed potato means .A.土豆泥B. 土豆丝C. 土豆酱D. 炸土豆三、Reading Comprehension. (10 points, 2 points each.)In order to see that all the activities of the hotel run smoothly and efficiently, the manager carries out routine spot checks, often on a daily basis, of different aspects of the hotel’s operation. He also deals with unusual problems as they occur. In a large hotel, he coordinates the work of the department heads who supervise their respective departments. The manager’s working relationship with these people has a lot to do with the smooth functioning of the hotel.Hiring and training are two other vital responsibilities of the manager. The personality, experience, and technical know-how of every employee in the hotel are matters of importance in a business where courtesy is one of the major services. The references given by job applicants are carefully checked and, during the job interview, the applicant’s initial behavior is observed. A watchful eye must be kept on their performance after they have been hired. Continuing in-house training programs are necessary in order to maintain the standards of the establishment.1. According to this passage, the hotel manager ( ).A. usually works in his officeB. should have good relations with department headsC. should check every department every dayD. deals with unusual problems every day2. The overall responsibility of the hotel manager is ( ).A. to ensure the smooth operation of the hotelB. to ensure a good working atmosphereC. to solve unusual problemsD. to check different aspects of the hotel’s operation3. What are the important aspects mentioned here in a staff-hiring program?( )A. The personality of the staff.B. The work experience of the staff.C. The technical know-how.D. All of the above.4. Before a person is hired by the hotel, ( )A. he will receive training provided by that hotelB. he is checked by the hotelC. he should send in letters of referenceD. he should maintain good standards5. When a person has been hired by the hotel, ( ).A. he will definitely receive trainingB. he should expect that his work is supervisedC. he should expect to go to an interviewD. he should keep a watchful eye四、Put the following English sentences into Chinese.（20 points, 4 points each.）1. I’d like to confirm your reservation. A twin room for Mr. and Mrs. Brown at 95 Yuan per night for three nights from October 10 to October 12. My name is Barbara and we look forward to seeing you.2. I’m sorry to hear that. We do apologize for the inconvenience.3. If you have any more laundry, please just leave it in the laundry bag behind the bathroom door. The laundryman comes over to collect it every morning.4. I’m sorry, the restaurant is full now, but we might be able to seat you in 20 minutes. You can have a drink in the lounge if you like. We’ll call you as soon as we have a table.5. We'd like to try Chinese food，but We know nothing about it. Could you recommend something?五、Put the following Chinese sentences into English.（25 points, 5 points each.）1. 您想住什么样的房间？2. 客房服务。