外贸英语函电 第一章
外贸英语函电教程Unit 1 Establishing Business Relations

01 How to find the customers?
02 How to impress the customers? How to write an email to establish
03 business relations?
04 Language practice
products.
Focus on your unique selling points (USP) to impress Tip 7 your clients.
Activity 1 How to find the customers?
( ) a. I won’t bother to contact those customers who do not
Tip 5 Remember the KISS principle—keep it short and simple.
Activity 1 How to find the customers?
(√) a. I keep good records of all the potential customers to
Keep good records of all the potential clients whom Tip 6 you have contacted. Form a habit of making record of
your work, which increases your work efficiency.
Activity 1 How to find the customers?
Suppose you work for Dongguan Sun Industrial Co., Ltd. which mainly manufactures waterproof materials. You are required to find some new customers in the United States. What do you plan to do in order to find the contact information of potential customers? Tell your partner your ideas and agree on a list of possible ways of finding customers.
外贸英语函电UNIT1

6). Be courteous and consideration
• 7). Avoid commercial jargon • 8). Write effectively
• 9). Avoid monotony
• 10). Plan your letter • 11). Pay attention to first and last impressions
International Business Writing
外贸英语函电
—By Chen Dandan
• chendandan0215@
Business Letters
• •
Your thinking in English Writing
1. Chinglish should be avoid! 2. Pay attention to the context of your conversation!
• • •
•
We learn from a friend in San Francisco that you are exporting Nylon Bed-sheets and Pillow Cases. There is a steady demand here for the above—mentioned commodities of high quality at moderate prices. Will you please send us a copy of your catalogue, with details of your prices and terms of payment. We should find it most helpful if you could also supply samples of these goods. Yours very truly, BEIJING TEXTILES IMPORT & EXPORT CORP. (Signature) Zhang Daihua
外贸英语函电Chapter 1 Written Communication

Examples:
▪ We are in the market for silk blouses and should be pleased if you could kindly quote us your keenest prices for the goods below
D e a r S ir,
R e: SH A M PO O
W e ’ v e r e c e iv e d y o u r le tte r o f J u ly 1 0 th e n q u ir in g a b o u t o u r J O H N S O N 'S ® B a b y S h a m p o o W ith N a tu ra l L a v e n d e r, b u t u n fo rtu n a te ly , th e sto c k o f th is p ro d u c t is ru n n in g lo w d u e to th e h e a v y d e m a n d . B u t w e w ill in fo rm y o u a s s o o n a s th e n e w su p p lie s c o m e u p .
The fully blocked style is now the most widely used method of display for all business documents. This style is thought to have a business appearance. This layout reduces typing time as there are no indentations for new paragraphs or the closing section.
外贸英语函电(1)1

Writing Exercise
我们从50年代开始一直从事化 工染料的出口,我们经营的产 品以其质优和价廉在许多国家 深受欢迎。
Answer:
We have engaged in exporting chemicals and dyestuffs since the 1950’s.The products which we handle are well received in many countries for their high quality and reasonable price.
Promotion of international trade. We owe your name and address to ABC Corp., through whom we
have learnt you are importers of textiles.
We understand your information from .
削价 cut price 打折价 discount price 出厂价 factory price 现价 current price 净价 net price 零售价 retail price 零售价指数 retail Price Index 批发价 wholesale price 批发价指数 wholesale Price Index
D. Industrial
adj .工业的、产业的、 与工业有关的、 与产业有关的
【短语】
劳工行动 industrial action 工业革命industrial revolution
【派】Industry n.工业,产业
【短语】
基础工业 basic industry 重工业 heavy industry 轻工业 light industry 第一产业 primary industry 第二产业 secondary industry 第三产业 service industry
外贸英语函电第一章 Business Letter Writing -An Introduction

1.1.1 Clearness(清楚) 1. Pay attention to sentence structure to convey your meaning; 2. Avoiding ambiguous sentences and needless jargon; 3. Use plain, simple words and short sentences; 4. Statements in well-constructed sentences and paragraphs.
1.2 The Structure of Business Letters A business letter consists of seven principal parts: (1) the letter-head (including the date) (2) the inside name and address (3) the salutation (4) the subject heading or caption (5) the opening sentences (6) the body of letter (7) the closing sentences (8) the complimentary close (9) the writer’s signature and official position (10) the enclosure (11) the postscript
1.2.4 The Subject Heading or Caption(事由) 事由写在称呼下两行,一般是在信纸中央的位 置,但如果是平头式则由左边沿线写起。写事 由的目的是使对方收发人员看到之后可以迅速 转递给经办人,这对于业务繁忙的外贸公司来 说,可以节约大量时间,并提高工作效率。一 般情况下,事由不要省略,要简明扼要地说明 来信的主旨,例如商品、运输、包装、保险、 信用证和索赔等。有时其前面加上Re:,意思 是“关于”。例如,关于鞋子,Re: shoes;关 于信用证第123号,Re: L/C No.123。
外贸英语函电1单元

Explain any unique features or advantages of your products or services that set them apart from competitors
• Business Opportunities: A good English letter for foreign trade can attract the attention and interest of partners, helping to explore new business opportunities and areas.
Norms
When writing foreign trade English letters, it is necessary to follow certain norms, such as correct addressing, polite wording, clear expression, accurate grammar and spelling, to reflect professional competence and respect the other party.
conditions
输标02入题
Ensure that the contract includes provisions for payment terms, delivery dates, warran
01
03
Sign the contract once all parties have agreed to its terms and conditions
外贸英语函电1-4单元练习答案

Attention: Import Department 1.B 2.B 3.D 4.A 5.B 6.D 7.D 8.C 9.D 10.A 三、有以下几点错误:三、有以下几点错误:Attention line 的位置错误;的位置错误;信内地址格式错误;信内地址格式错误;称呼应为Dear Sirs而非Dear sirs Subject line的位置错误的位置错误结尾敬语大小写错误;结尾敬语大小写错误;签名的四部分排列错误。
签名的四部分排列错误。
四、翻译术语:四、翻译术语:1. Terms of trade 2. Import and export trade 3. Trade fair/exhibition 4. Joint venture 5. Foreign trade company 6. Tax exemption 7. Confirmation of sales 8. Quota 9. Balance of payments 10. Invitation for bid/call for tender 第二章第二章一、撰写信函一、撰写信函Foothill Enterprises Trade Development Co., Ltd. No. 36 Taiz Street, Aden City 22789 Republic of Yemen Dear Sirs, We have your name and address from the Commercial Counselor’s Office of Yemen Embassy in China. We would like to take this opportunity to write to you with a view to setting up business relations with you. e W e are are are a a a leading leading leading company company company dealing dealing dealing specially specially specially in in in the the the export export export of of of garments. garments. garments. Currently Currently Currently our our our export export business in your district mainly concentrates on the women ’s clothing. In order to give you a general idea of various kinds of the clothes we are producing, we airmail you our latest catalogue. Please let us know immediately if you are interested in our products. We will will send send send you you you our our our price price price list list list and and and samples samples samples to to to you you you as as as soon soon soon as as as we we we receive receive receive your your your specific specific specific inquiry. inquiry. Meanwhile, we are open to ideas from our customers. Should you need anything not mentioned in the the catalogue, catalogue, catalogue, we we we shall shall shall do do everything everything necessary, necessary, necessary, upon upon upon receipt receipt receipt of of of your your your detailed detailed detailed requirements, requirements, requirements, to to procure them for you We look forward to your early reply. Yours faithfully 二、单项选择二、单项选择1.B 2.A 3.B 4.B 5.D 6.B 7.A 8.B 9.A 10.C 三、改错三、改错1. In→to2. Airmail→airmailed3. 去掉the 4. To be →as 5. To hope →in hope of 6. Of →for 7. oblige →are obliged to 8. were →are 9. whether →if 10. I wish to express my personal appreciation to you for opening an account for us. 四、汉译英四、汉译英1. 1. W e W e now now now introduce introduce introduce us us us as as as an an an imitation imitation imitation jewelry jewelry jewelry exporting exporting exporting company company company that that that has has has a a a business business background of many years. 2. The letter you wrote to the headquarters last week has been transferred to our attention for the product you mentioned falls into our line of business. 3. We offer various kinds of light industrial products for export. 4. We are glad to receive your letter enclosed with an illustrated catalog. 5. We shall be glad to have your specific enquiry 6. 6. W e W e are are are a a a private private private company company company with with with fine fine fine reputation reputation reputation and and and we we we wish wish wish to to to enter enter enter into into into a a a business business relationship with you. 7. The manager introduced briefly to me something about Johnson Company which is our potential customer. 8. We enclose a brochure and a copy of the latest price list to give you a general idea of the products listed in the form. 9. Our products are of excellent quality and reasonable price 10. A favorable trade balance appears when the value of exports exceeds that of imports. 第三章第三章一、汉译英一、汉译英 Dear Sirs: We will be obliged if you will kindly give us the information about credit standing of the Watson Watson & & & Jones Jones Newcastle Newcastle International International International Trade Trade Trade Co., Co., Co., Ltd. Ltd. Ltd. in in in your your your city. city. city. W e W e understand understand understand that that that you you have have regular regular regular transactions transactions transactions with with with the the the firm. firm. firm. So So So we we we take take take the the the liberty liberty liberty to to to ask ask ask you you you to to to give give give your your your views views concerning the actual position of the firm in order that we may take steps to avoid getting into trouble. Any information you give will be highly appreciated and kept in strict confidence. We shall be pleased to reciprocate if you should need our services at this end.We are awaiting your early reply. 二、单项选择二、单项选择1.B 2.A 3.D 4.B 5.D 6.A 7.B 8.A 9.A 10.D 三、填空三、填空1. In/within 2. By on for 3. Of 4. for of with 5. in for 6. of for 7. in 8. to as 9. with for 10. by 四、英译汉四、英译汉1. 我们的报价是马赛的到岸价。
外贸英语函电电子教案

外贸英语函电电子教案第一章:外贸英语函电概述1.1 教学目标了解外贸英语函电的概念、作用和重要性掌握外贸英语函电的基本格式和构成1.2 教学内容外贸英语函电的定义和分类外贸英语函电的作用和重要性外贸英语函电的基本格式和构成1.3 教学方法讲授法:讲解外贸英语函电的概念、作用和重要性案例分析法:分析具体的外贸英语函电实例1.4 教学评估课堂讨论:让学生分享对外贸英语函电的理解和经验课后作业:布置相关练习题,巩固所学内容第二章:商业书信的写作原则2.1 教学目标掌握商业书信的基本写作原则2.2 教学内容商业书信的写作原则:清晰、简洁、礼貌、具体、专业商业书信的常用表达和句型2.3 教学方法讲授法:讲解商业书信的写作原则和常用表达2.4 教学评估课堂讨论:让学生分享自己的商业书信写作经验课后作业:布置相关写作练习题,巩固所学内容第三章:询盘与报价3.1 教学目标掌握询盘和报价函的格式和构成3.2 教学内容3.3 教学方法案例分析法:分析具体的询盘和报价函实例3.4 教学评估课堂讨论:让学生分享对询盘和报价函的理解和经验课后作业:布置相关练习题,巩固所学内容第四章:订单与确认4.1 教学目标掌握订单和确认函的格式和构成4.2 教学内容4.3 教学方法案例分析法:分析具体的订单和确认函实例4.4 教学评估课堂讨论:让学生分享对订单和确认函的理解和经验课后作业:布置相关练习题,巩固所学内容第五章:付款与结算5.1 教学目标掌握付款和结算函的格式和构成5.2 教学内容5.3 教学方法案例分析法:分析具体的付款和结算函实例5.4 教学评估课堂讨论:让学生分享对付款和结算函的理解和经验课后作业:布置相关练习题,巩固所学内容第六章:运输与保险6.1 教学目标掌握运输和保险函电的格式和构成6.2 教学内容6.3 教学方法案例分析法:分析具体的运输和保险函实例6.4 教学评估课堂讨论:让学生分享对运输和保险函的理解和经验课后作业:布置相关练习题,巩固所学内容第七章:商检与抱怨7.1 教学目标掌握商检和抱怨函电的格式和构成7.2 教学内容7.3 教学方法案例分析法:分析具体的商检和抱怨函实例7.4 教学评估课堂讨论:让学生分享对商检和抱怨函的理解和经验课后作业:布置相关练习题,巩固所学内容第八章:商谈与合同8.1 教学目标掌握商谈和合同函电的格式和构成8.2 教学内容8.3 教学方法案例分析法:分析具体的商谈和合同函实例8.4 教学评估课堂讨论:让学生分享对商谈和合同函的理解和经验课后作业:布置相关练习题,巩固所学内容第九章:跟进与服务9.1 教学目标掌握跟进和服务函电的格式和构成9.2 教学内容9.3 教学方法案例分析法:分析具体的跟进和服务函实例9.4 教学评估课堂讨论:让学生分享对跟进和服务函的理解和经验课后作业:布置相关练习题,巩固所学内容第十章:礼貌与沟通10.1 教学目标学会如何在函电中展现礼貌和良好沟通掌握礼貌和沟通在函电中的运用10.2 教学内容礼貌用语的使用:敬语、客气语、感谢语的运用良好沟通的展现:清晰表达、有效反馈、尊重对方10.3 教学方法讲授法:讲解礼貌和沟通在函电中的重要性案例分析法:分析具体的礼貌和沟通实例10.4 教学评估课堂讨论:让学生分享对礼貌和沟通的理解和经验课后作业:布置相关练习题,巩固所学内容重点和难点解析1. 外贸英语函电概述:理解外贸英语函电的概念、作用和重要性,以及其基本格式和构成。
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The Structure and the Format of
Business Letters
Learning Objectives
❖ Know the parts of a business letter ❖ Know the format of a business letter ❖ Know how to address an envelope
The month should be spelled out in word but not in Arabic number since the date and month may be mis-understood.
Two format of date are recommended: American Style: April 10, 2007 European Style: 10 April, 2007
❖ Dear Sirs——给一家公司 ❖ Dear Sir——给一位不知名的先生 ❖ Dear Madam——给一位不知名的女士 ❖ Dear Sir or Madam——不知收信人是男是女 ❖ Gentlemen:——给一家公司(美国) ❖ Dear Mr./Mrs./Miss/Ms. White(family
name)——给一位怀特先生/夫人/小姐/女士 ❖ Dear John(given name)——给朋友 Mrs. Miss Ms. Messrs. (pl. form for Mr.) e.g. Messrs. MacDonald & Evans (a partnership )
Neutral title: ❖ Dear Director, ❖ Dear Manager, ❖ Dear Supervisor, ❖ Dear Owner, ❖ Dear Department Head ❖ Dear Services Department ❖ Dear Customer
5. 正文 The body of the letter
❖
封内地址包括收信公司名称或收信人姓名、通信
地址以及邮政编码。
❖
如果信函是写给个人的,那么封内地址要使用礼
貌尊称Miss.,Mr.,Ms.,也可以使用职业称呼,如
Dr.,Prof.。
❖
如果信函是写给公司的,封内地址应包括公司的
全称和地址。
❖
封内地址位于信纸的左上角,从信纸的左
边顶格开始写,位于日期行下面一二行,其次序
你忠实的
你真挚的
真诚地
Complimentary Faithfully yours Sincerely yours Cordially,
Close
你忠实的
你真挚的
诚挚地
Truly yours 你 Cordially yours Best regards,
Alcan Alesa Engineering Ltd. #18 East Street, Plainfield, Vermont 05687, Australia Tel: 0802-555 123 4, Fax: 0802-555 432 1 Web site: ; Email: info@
Part One: The parts of a business letter 商务信函的组成部分
❖ The business letter consists of seven principal parts(主要部分):
❖1. 信头The letterhead ❖2.日期The Date ❖3.封内名称及地址The Inside Name And
常见的头衔如下:
❖ 头衔放在姓氏之前。 ❖ 教授Professor ❖ 博士Doctor (Dr., Ph. D. ) ❖ 总统或校长President ❖ 主席或董事长Chairman ❖ 副总统/副校长/副总经理Vice President ❖ 首相Prime Minister ❖ 市长Mayor ❖ 参议员Senator
❖
24 South Bank
❖
BIRMINGHAM
❖
Alabama
❖
U.S.A.
Examples of the Formats of Inside Address:
Ms. Cecilia Green Sales Manager ABC Company 123 Berry Drive Minneapolis, MN55106 U.S.A.
Less Formal Informal Dear Mr. Smith, Dear Smith
Dear Ms. Smith Dear Mary,
Gentlemen: Dear Mr. Green, Dear Tom,
Yours faithfully Yours sincerely Sincerely,
Address ❖4. 称呼The Salutation ❖5.正文The body of the letter ❖6. 结尾谦称The Complimentary Close ❖7. 签名The Signature
可选部分Optional Parts
8.经办人(Attention Line) 9.事由(Subject Line) 10.参考编号(Reference Number) 11.附件(Enclosure) 12.抄送(Carbon Copy Notation) 13.再启/附言(Postscript)
是,先写收信人姓名、头衔和单位名称,然后写
地址。
❖ 封内地址与信封地址写法相同。 ❖ 英文信函的地址由以下几个部分构成: ❖ A.公司名称 ❖ B.门牌号码和街名 ❖ C.城市或镇名 ❖ D.州/县名及邮政编码 ❖ E.国名
❖
The Vice President
❖
The Eagle Press Inc.
结尾谦称是结束信函的礼貌方式。通常,包含一
些习惯用语,打印在正文之下两行的位置。
❖
在缩行格式中,它写在信纸的中间偏右;在完全
齐头式格式中,则左对齐。
❖
任何结尾谦称用语只有首字母大写。此外,结尾
谦称要与信函开头的称呼保持一致。
Salutation
Formal
Dear Sir or Madam Dear Sirs,
❖ 1.The letterhead A business letterhead is usually printed. It
aims at giving some information about the writer’s company. It contains all or some of the essential particulars about the writer’s company’s name, address, post code, telephone number, fax number, telex number (now replaced by fax), email address, website, etc.
以用缩写。 (3)日期最好用基数字。
❖
日期可以用基数或序数形式表达,但现在有省
略日期序数词尾的趋势,即省略 -st, -nd,和-th。
❖ 例如:
❖ 25th March 2008 → 25 March 2008
❖ March 25th 2008 → March 25, 2008
3. 封内名称及地址 The Inside Name And Address
Dear Sir or Madam: (or To Whom it May Concern) Dear Sir: Dear Sirs: (The Americans usually use Gentlemen in stead of Dear Sirs. Here Gentlemen should always be in the plural form.) Dear Madam:
After the salutation a comma or colon is always used.
收信人称呼
❖ 若信函写给某个人时,在礼节上使用的称呼有: ❖ 先生(男人)Mr./ Esq. ❖ 夫人(已婚)Mrs. ❖ 小姐(未婚)Miss ❖ 夫人、小姐统称Ms. ❖ 夫妇俩人Mr. and Mrs. ❖ 两位或两位以上男子Messrs ❖ 两位或两位以上女子(已婚)Mesdames ❖ 两位或两位以上小姐(未婚)Misses
Telephone: 86-22-26320766 Fax: 86-22-26320767
E-mail: tjcar@
❖2. The date It shall be located two lines below the
last line of the letterhead if there are no reference lines.
4. 称呼The Salutation
❖
对收信人的称呼应自成一行,写在封内地址之下
一二行的地方,从信纸的左边顶格开始写,每个词的开
头字母要大写,至于末尾处的符号,英国人用逗号,但
美国和加拿大英语则多用冒号。称呼用语可视写信人与
收信人的关系而定。
❖
给外国人写英文信时,称呼用语要注意以下几点:
4. The Salutation It is the greeting with which every letter begins. 这是写信人对受信人的一种称呼,其位置是在封内地址的下面空 两行。
Messrs. J. Harvey & Company Mmes. Esq. (for Esquire) . e.g. David Jones, Esq. Dr. Prof.