12封邮件教你如何跟进国外客户
外贸客户跟进邮件模板
Dear John Smith,Quickly following up on my email from yesterday. I tried to call you, but was unable to connect. Hoping to set up a call to introduce my company, [ABC Company]. Do you have 10 minutes anytime early next week that would work?While I have you, I thought you might find some interest in our cooperation with [client name]. We helped them [achieve goal] resulting in [ideally you have a % to use here, but any meaningful result will suffice]. You can read the whole story here: [Provide case study link.]As a reminder, we're a [Outline the main business] company, expert (or specializing) in the [Describe more spcifically] category. We've worked with [name 2-3 clients] in your country, and help many others to [achieve goal].I look forward to hearing from you soon.Best regards,Lily LeeDear John Smith,As I've gotten to know your company better, I've come to believe that our company aligns well with both your company's immediate needs and ultimate goals.We can offer [product or service] that will allow you to [solve specific problems they're facing]. We use different tactics than our competitors, including [differentiators from other companies in your space].We've consistently been recognized for our exceptional product quality and service, like [specific accomplishments you can reference]. We were able to help one of our customers [reference a specific, relevant customer story].Given how well our [product or service] suits your needs, I think we could do some great work together.[Engaging question to wrap things up]?Best regards,Lily Lee客户跟进邮件（3）Dear John Smith,Hope you had a good weekend (been well, etc.).Not sure if you've been really slammed or you've decided to hold off for now, but I wanted to see if you might have any feedback on our proposal?Certainly, no rush on our end — I don't want to become a pest if you'd prefer I hold off on contact.I also thought you might have some interest in a recent post on [a post specific to the prospect's category, or if you don't have one, a category-specific, third-party article]. You can read it here: [link].Look forward to hearing from you.Best regards,Lily Lee客户跟进邮件（4）Dear John Smith,I've tried to reach out a few times now without a reply. Usually when this happens, it means my offer is not a priority right now. Is it safe for me to assume that's the case here?If it is, I won't bother you anymore. If you'd rather I follow up in a month or two when you have more bandwidth, I'm happy to do that as well. Thanks for your time.Best regards,Lily Lee。
外贸邮件如何跟进客户
外贸邮件如何跟进客户外贸邮件的跟进是非常重要的一环，有效的跟进可以增加客户的信任度，促成交易的进行。
本文将介绍外贸邮件如何跟进客户的一些有效方法。
首先，在发送邮件之前，我们需要制定一个跟进计划。
这个计划应该包括发送初始邮件后的跟进步骤和时间安排。
一般来说，初始邮件发送后，我们可以在1-2天后发送一封感谢邮件，再在3-5天后发送一封询问邮件。
随后，根据客户的回复情况，我们可以制定进一步的跟进计划。
1.感谢客户的回复：客户回复你的邮件意味着他们对你的产品或服务有一定的兴趣。
在邮件中感谢客户的回复，并对他们的关注表示感激，这样可以增加客户的好感度。
2.回答客户的问题：在客户的回复中，可能会有一些问题需要解答。
我们需要仔细阅读客户邮件，并在跟进邮件中一一回答他们的问题。
同时，也可以提供一些额外的信息来帮助客户更好地了解我们的产品或服务。
3.提供额外的价值：除了回答客户的问题，我们还可以主动提供一些额外的价值。
这可以是一些行业洞察、市场趋势分析或者用户案例研究等。
这些信息可以让客户感到我们对他们的关注，并进一步提高我们的专业度和信誉。
4.确认购买意向：在跟进邮件中，我们可以向客户确认他们的购买意向。
可以使用一些问卷调查或者试用申请等方式来了解客户进一步的意向。
如果客户反馈积极，我们可以进一步提供相关的销售支持，如报价单或合同等。
5.设定截止日期：在跟进邮件中，我们应该设定一个截止日期。
这可以促使客户在一定时间内给予回复或决策。
同时，我们也可以在截止日期之前发送一封提醒邮件，以确保客户对我们的邮件保持关注。
最后，要保持耐心和坚持。
外贸邮件的跟进需要时间和耐心。
有时，客户可能需要更多的时间来考虑或决策。
在跟进的过程中，我们需要保持耐心，并保持与客户的良好沟通。
尽管客户可能会给出负面的回复或暂时的无反馈，但我们不能放弃，可以根据实际情况随时进行适当的跟进。
总之，外贸邮件的跟进是建立和加强与潜在客户关系的重要一环。
外贸邮件客户不回复,怎么跟进
Dear XX,Hope you everything goes on well with you.After you inquired on Sep. 18th, I sent MANY MANY emails to you to update our latest products information and anticipated your e-mail everyday.But...2 months, 60 days has passed, there is still no news from you .From your website, i found that you are mainly dealing with xxx. Are you also distributing norma xxxCameras & xxx?Actually I want to know why you did not reply me. I always think about it as below.1. Our Products Structure does not accord with your current Marketing Concept.2. Our price is not as competitive as others.3. You do not trust me. You know little about XX.4. You work very well with the current suppliers in China. You do not want to change the suppliers.5. You are just very very busy. You do not have the time to reply me.However, if all the above reasons are wrong, can you write down the true one here for me?I sincerely hope to cooperate with you. If you can give me a chance, we will be both lucrative.Looking forward to hearing from you soonest。
外贸给客户寄样以后的跟进邮件和思路
外贸给客户寄样以后的跟进邮件和思路下载温馨提示：该文档是我店铺精心编制而成，希望大家下载以后，能够帮助大家解决实际的问题。
文档下载后可定制随意修改，请根据实际需要进行相应的调整和使用，谢谢!并且，本店铺为大家提供各种各样类型的实用资料，如教育随笔、日记赏析、句子摘抄、古诗大全、经典美文、话题作文、工作总结、词语解析、文案摘录、其他资料等等，如想了解不同资料格式和写法，敬请关注!Download tips: This document is carefully compiled by the editor. I hope that after you download them, they can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!In addition, our shop provides you with various types of practical materials, such as educational essays, diary appreciation, sentence excerpts, ancient poems, classic articles, topic composition, work summary, word parsing, copy excerpts, other materials and so on, want to know different data formats and writing methods, please pay attention!外贸业务中，给客户寄样后的跟进邮件至关重要。
回复及跟进国外客户
或在客户网站上看到类似产品，用客户所标的型号命名
邮件标题
注意：
一些开发信有的客户当时不是需要，但是一旦需要时，他就会在邮箱里面找，此时主题自然 便很醒目的给予提醒。
大小写
拼写 语法
正文
第一回合（第一印象）
问候语——礼节、呼应（第一封信 Dear Mr/Ms 分清男女，之后关系好了再 hi ， brother/friend） 有问必答——不能回答要给客户解释
困惑一：郁闷，一天到晚没有询盘 困惑二：XXX，回了那么多询盘都石沉大海 困惑三：前几天聊得好high的那客户又不见了 困惑四：发PI这么多天了，客户还没打款
困惑五：前段时间下了个单，客户再也不冒泡了
何为苦逼外贸人：
有时候因为时差，为了可以与客户在同一频道，不得不加班加点，试过一天工 作18小时，那晚与客户聊到凌晨3点，最终成交订单300美金。
及时为客户提供新的咨询分享最新进展；
帮助客户分析解答现有的疑问,为最后的成交作好铺垫.
宗旨：优质潜在客户，值得卖命,甚至失身
出奇不意，无孔不入：
Follow
电话沟通：
Mobile Phone
Skype Phone
电话场景提前模拟
Thanks!
goodyearsuppliercarpowerinverter邮件标题500wpowerinverter戒在客户网站上看到类似产品用客户所标的型号命名邮件标题邮件标题一些开发信有的客户当时丌是需要但是一旦需要时他就会在邮箱里面找此时主题自然便很醒目的给予提醒
回复及跟进客户
如何跟踪客户---(外贸函电篇)
如何跟踪客户(外贸函电篇)一、买家询盘为泛问所有产品询盘格式通常如下：We are interested in all your products, could you please send us more informa tion and samples about your products and price list?可参考如下模板回复：Dear Sir/ Madam,Thanks for your inquiry at .We are professional supplier for plush toys at competitive price, located in Na njing City, Jiangsu Province. Here is the attachment with some pictures of our products that may suit your requirements, for more, please check our website, and select the products that you’re interested in.We have great interest in developing business with you, should you have any i nquiries or comments, we would be glad to talk in details through MSN：XXX \ mails or any way you like.(附件内容可挑选一些公司主打产品)客户泛泛咨询时，往往真实购买意图一般，除非其正好需要/感兴趣您现在的产品或您挑选出的主打产品。
对能给予继续回复的客户应继续重点追踪，没有回复的客户则可以考虑不必花费大量时间追踪。
二、买家询盘为针对公司具体产品发的询价此类询价目标性较强，真实有效性较高，需重点跟进。
外贸跟进客户最有效的方法
外贸如何跟进客户实例：在11月的广交会上,遇见了一个客户.谈的不错,也寄了样品过去.说很多客户都是寄了样边没了回音.无论怎样,跟进工作总是要进行.想问下啦,邮件该如何跟进呢就是如何开口询问客户那边对产品的反馈信息呢问题指导：一般情况下如果没订单催了也没多大用,不过一定要问.客人对你的产品和公司感兴趣他自动会联系你的,不管时间长短；如果是对你们压根儿不敢兴趣的客户再跟进也不会合作,顶多就是落个好印象.我一半都是随意轻松的跟进,但是有没有单我心里都已经有底了.一般来说要注意跟进而不要催客户,不给客户造成压迫感.先确认是否收到样品. 如收到,是否有疑问等.基本上这样,让客户认可产品后再谈下一步问题.如客户不满意,可发一些在客户市场卖得比较好的产品图片供参考.寄出样品后就应该给客户发封e-mail,然后告诉他大致的到达时间.如果过了预计时间一周都没有消息,就可以再发一封e-mail问问他对那些样品的看法.如果还没有回复,那就基本上只能放弃了.因为基本上可以断定那个客户暂时不愿意合作.实战经验1. 作生意,首先要了解,最好要精通自己的产品.这一点对新人来说尤其是很重要,如果产品都不熟悉的话,肯定在和客户交往的时候很被动.我寄出样品后一般等客人的回复.部分客人收到样品后会回复收到你们的样品的消息,如果到后几天还没有回复,我会问：How do you feel our sample Looking forward to hearingfrom you soon.然后等消息.其实遇到这样的事情无一定论的,客户是自己谈的,要根据具体问题,具体分析.我来公司的时候,就给自己下了个死任务,一个月内熟悉产品,要求做到最主营产品了解非常透彻,然后在此基础上有所延伸.当然我说的了解非常透彻也是不大可能的,毕竟一个月的时间太短.那至少大路边的问题都应该知道.也许大家会说上班就那点时间,哪里来的时间啊.没有时间找时间.尤其是对做业务的我们来说,在最初的几个月里一定不要吝惜花费时间,也不要太计较这些.也许老板没有让你加班,为了以后有更好的发展,那就利用可以利用的时间来吧.现在网络发达了,我们不会的问题可以及时问网友或者同行.这样边学边用,用不了多久就能上手.2. 知识有了,其次就是方法.电子商务的平台有好多.我们不能单纯的依靠某一个网站来做业务,就是广泛的撒网.但是要有重点,不要让自己的苦劳白白废掉.很好的贸易平台有中国制造网,各行各业的专业网站,及国外的网站.可以用任何一个搜索引擎来搜索.当然常用的还是狗狗和百度.搜索的方法也有好多,这些经常出现在各个贸易论坛上,没事大家可以找来学学.3.有重点地找好贸易平台并发布相关的供求信息之后,就会有不少的询盘.这些询盘有有用的,也有没有用的.为了节省时间提高效率,要有选择性的去回复.回复了并不是万事大吉,有好多的客户给你发了询盘,但是你给他的回复他并不一定能够看到,即使看到,也不一定就那么有印象.即使有印象你的价格等等也不一定合适.所以这只是万里长征开始第一步.给客户回复之后要不断地跟进,根据市场行情不断的给客户提供相关的信息.不一定每一封邮件都是给他报价,也可以给他谈一下当今的行情或者比较感兴趣的话题.我在以前的文章中提到的那个澳大利亚客户,最初我们就是和朋友一样交往.我知道他需求我们的产品,量也可以,刚开始我针对性的根他说了一下,然后说了一下我们的价格等等.隔三差五的有什么价格方面的变动写邮件告诉他.其他的时间我们都在谈论其他的事情.比方说他喜欢北京的烤鸭,我去北京的时候专门到天安门广场那边去看了那家有名的烤鸭店然后写邮件告诉他..还有他知道我喜欢学习英语,而我的环境不是很好,他说下次来的时候给我带一些资料和dvd.这样我们在谈论中成了没有蒙面但是却有很多共同语言的朋友.他曾经告诉我8月份要来中国,我利用下班的时间跑到本市几家高级宾馆跟前排了好多的照片给他寄过去,让他自己选择宾馆.做这些事情并不难,但是对客户来说他们却很感动于这个.后来,有几天产品降价,正好是他的目标价格,我写了一封邮件.五分钟后他就回了,他要一个柜的产品,然后就是谈论需要注意的问题,箱唛,信用证确认,船期等等.三天后他就开过信用证来了.谈这个客户几乎是用邮件往的,他给我打过两次,最初认识的时候打过,开信用证那天打过,而我一次也没有给他打.当然,客户不一定就我一个供货商,怎样让我的邮件在他的里与众不同呢,我在标题上下了很多功夫.这一点我很自豪,因为以前我喜欢写文章,起个打眼的标题不是很难.一定要想法设法让客户对你的名字有印象.这样及时他现在不要货,说不定哪一天要的时候马上就能想到你.还有就是不要像黑瞎子掰玉米,掰一个掉一个.自从你做第一笔单子开始,就应该有这样的想法.稳重求进先把自己手头上的客户稳住,然后再投出精力来开发新的客户.要不断地跟进客户,不断地对客户往来邮件分析,归纳总结.每笔单子成交后不要只顾着高兴,一定要仔细分析,哪个地方做得还不够好,还不够多.客户永远是上帝.给客户报价后如何跟进（二）外贸报价后跟进客户英文邮件实例在平时商务往来中,本人发现很多客户在对公司某个产品价格询盘后,我及时给予报价,但是报价后就一直没有客户的反应,没有见有订单.像这种情况下,作为一个销售人员,应该如何处理呢应该写什么内容的邮件去给客户以求进一步跟进呢应该在发出报价后几天内发出邮件比较合适呢针对这些问题,本人提出以下三个解决方法,如果哪位网友有更好地办法,不妨拿出来让大家一起参考.回复A：直接去函敦促Dear Hugo Chu,Wish everything well with you and your esteemed company We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our goods . We hope they will reach you in due course and will help you in making your selection .Wish we will promote Business as well as friendshipBest wishesAaron回复B：先写邮件问清情况.本人觉得先写邮件问清情况,简单的询问,如HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU 再问何时开L/C 或汇订金过来.....如客户没回复,那你应该(很有必要)打个过去问清情况.是价格问题还是临时发生改变客户是中间商,还在等最终客户的确认还是其它问题然后根据情况做一些措施看能否挽回这一张订单.Dear Sir,Good morning Hope you have got a wonderful weekendFor several days no news from you, my friend. Now I am writing for reminding you about our offer for item of dated according to your relative you got (or checked) the prices or not( You can add some words to introduce your advantage of your product or something else to attract the customer). Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future. Looking forward to your prompt response, Thanks and best regards,Yours FaithfullyAaron回复C：如果仍然没有回音的话,可以在一、两个月后再写一封信.Dear Sir,Now I am writing for keeping in touch with you for further Business. If any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request. By the way, how about your order (or Business) with item If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.Thanks and best regards,Aaron。
如何跟进客户的邮件
如何跟进客户的邮件如何跟进客户的邮件,通过邮件与客户取得联系，是做外贸的最主要的途径。
一. 跟进客户的邮件中要注意哪些问题,1(简洁:客户上班时间要处理很多事情。
80-100个单词，不能太少，也不能太多。
最简单的句式表达最明确的意思。
突出重点。
2. 专业:英语用词要专业。
专业词汇给对方的感觉就是做我们这一行的。
如果什么都不懂，这个缩写需要解释，那个也需要，那客户会选择你吗,另外，我们要把产品了解清楚，在邮件中体现出你的专业度。
有问必答, 重点突出，意思明确, 思路要清晰。
3. 真诚:回复客户的邮件要注意语言用辞，表示出对客户的尊敬，对待客户一定要真诚，表达出自己以及公司的合作诚意。
4. 及时:回复客户邮件要及时提供给客户准确的产品信息。
当天的邮件一定要当天回。
如果不能回复，一定要给客户一个回应，告诉他目前不能回的原因和什么时候能够回复客户。
注意各国时差，欧洲客户一般下午3点前回复就可以了。
美国客户上午一上班或者下午下班前发。
5. 规范:规范的格式(字母大小写，段落，单词拼写，语法检查。
)主题:点睛之处;问候语;落款。
内容较多时，注意分段或者分序号。
8. 与客户合拍:顺应客户的习惯，使用客户的一些专业词汇表达方式，客户的格式。
按客户的格式提供产品资料或者报价。
9. 语气委婉:多用连接词，如As you know, to be honest, frankly, etc.10. 细心:注意检查是否忘记添加附件，添加后要记得打开再仔细检查一遍。
11、持之以恒，有耐心，有恒心在跟进过程中，从不同角度，变换不同话题与客户保持沟通，沟通的过程，也是宣传产品，增加产品知名度的过程，使客户能够了解KBB品牌。
在沟通过程中需要掌握沟通的频率，建议一个月一次或三周一次，不宜频率过高，以避免使客人反感。
建议议二个跟踪客户的方法:1、定期发送新产品给客户，这一方式往往会有不可低估的效果;2、节假日向客户发送问候和节日卡片。
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一．询问客户对报价的看法Dearxxx,Hope everything goes well with you！Have you kindly checked my offer Hope they are workable for your market! It isregret that I haven't received any information from your side. May I have youridea about our offer We will try to satisfy you upon receipt of your reply.If there is anything we can do for you, we shall be more than pleased to do so.Hope we can build good cooperation with you and your company.Bestregards二．追问客户的评价，求回复DearxxHow are you recentlySeveral days no news from you have you got my enquiry for xxxx Fullyunderstand thatyou are too busy to reply us. But we are still await for your comments. We needyour feedback to go ahead. Thank you in advance.Many thanks and best regards.三．本着小强精神，保证客户收到了报价，重发报价Hello,xxx,Wish you have a nice day!May I ask whether you have received my quotation Now I am sending it again, ifyou have any other ideas. Please feel free to contact me. We will do muchbetter if you can give any advices to us.Waiting for your favorable reply soon!Bestwishes四：利用报价的有效期给客户一点压力Hello,xxx,Hope everything goes well! It’s Judy.We are in receipt of your inquiry dated on xxx and quote you as follow: XXXXXXX.pls kindly check whether price is workable Becasue price will be invalid onxxxx.Wish we will promote business.Bestregards.五：最后一次寻求客户对所询价产品的意见，附上产品目录表Good day! My friends, Judy again.My quotation of xxx you might have received and considered. Could you kindlyadvise your comments at your earliest convenienceEnclosed is the E-catalog of Kington, please kindly check! If there is any itemyou are in need of, please contact me! I’ll be more than pleasure to offer theinformation you want. Thanks…I am of service at any time!BR六：待客户在目录表中发现适合他们市场的产品Hello,my friends,Have u received and checked the E-catalog send in my last email Hope they areworkable for your market! If you find some product really attractive to you,please feel free to contact us. We are more than pleasure to offer you withmore information that you want.If you want to estimate the products show, yes, sample can be sent for yourreference!We hope can establish a good business relationship with you in the near future.Bestregards七：时不时的问下是否有新的询盘或者订单Dear xxI hope you are doing good.Have you got any new orders pls keep me posted if yes, i will send you ourupdated price for your review.Best regards.八：对于较大的客户我们也可以主动提出提供免费样品哟Dear xxx,Free sample can be sent for yourreference if you need. How's your opinionAs our serveral communication, Ihope that we can build a cooperation between us.Waiting for your reply.Best wishes九：最后的绝招Dearxxx,I have sent you email many times before but have not received any reply fromyou so I am guessing the emails have not reached you.Could you please drop me a short note if you receive this message and alsoplease tell me if you have any interest in our products I don’t want to keepbothering you if you don’t have any interestBestregards十：新产品上市就是很厉害的时候了哦DearxxxGood morning !It is glad to inform you that we have lanched xxx ,which with xxxx优势特点such asperfect design, low noise, light weightxxxx.Attached with xx and xx for your reference and pls have a try in your market ifpossible.Bestregards.xxxx十一：告知客户价格表的调整Dearxxx,How are you Long time no contact and hope everything goes weill with you.Our products and quotation had updated .Would u pls check our new quotationwith new items in attachments If have any questions,pls contact me freely.Bestregards.十二：看看可不可以转换订单吧Hello,xxx,Now I am writing for keeping in touch with you for further business.If any new inquiry, welcome here and I will try my best to satisfy you wellwith competitive prices as per your request. By the way, how about your order(or business) with item *** If still pending I would like to offer our latestprices to promote an opportunity to cooperate with each other. Thanks and bestregards, Kevin可选邮件：1. 客户过节，送祝福DearxxxxHappy xxx and we wish you, your family, company enjoy your holidays.As for xxx, if you need any info,pls contact me at any time. We will try ourbest to satisfied with your requirements.May god bless you and have a nice day.2. 给客户发送一封关心的信，提醒客户注意休息，身体健康Deerxxx,Goodday!Happy the coming new year! I know that you will be much busy than before. But,please renmenber to keep enough rest! As all of us know, healthy is the mostinportant in your life.Bestregards3. 如果我方过节的话DearXXXXSorry for re-troubling you.pls find my pervious email below. Could you kindly check by return today.Because we will on holiday from xx to xx and my email access may be limited.Thank you in advance.Bestregards.。