航空服务通用英语教案
民航服务英语口语教程教案unit 5-1
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (10 mins)
Terms:安全带，飞机座位布局，吸烟室，通信系统，中间座位，客舱设备，安全带指示灯，narrow-body aircraft，cruising altitude, window shade, reading light, seat configuration etc.
2.To know how to arrange the seats at the emergency exit (door ) for the passengers on aboard .
3.To get the idea of classification of seats in the cabin.
Step3. Ss role-play each dialogue and T corrects the wrong pronunciation. (7 mins)
V. Summary(2mins)
1.We havelearnt the new words and terms in unit 5；
2.We have learnthow to arrange passengers.
教 具
multimedia
教 学 过 程
复习与导入
1. Review the functional sentences in unit 4
教学内容与方法
I.Review the functional sentences in unit4 (10 mins)
《民航服务英语》教学指导方案
《民航服务英语》教学指导方案教学目标：1.掌握民航服务英语的基本词汇和表达方式。
2.提高学生的听、说、读、写能力，能在民航服务场景中进行实际交流。
3.培养学生的跨文化交际能力，了解不同国家的飞行常识和服务习俗。
教学内容：1.民航服务英语的基本表达方式和用语；2.预定机票、办理登机手续、询问航班信息、说明行李要求、预定餐食等服务场景对话；3.各个国家的飞行常识和服务习俗。
教学步骤：第一步：导入1.利用图片展示不同场景中的民航服务，引发学生对话题的兴趣。
2.通过问题的提问，了解学生对民航服务的基本了解程度。
第二步：学习基本表达方式和用语1.给学生发放学习材料，对基本表达方式和用语进行讲解和示范。
2.教师与学生进行对话，练习基本表达方式和用语。
第三步：分组角色扮演1.将学生分成小组，每个小组由一名学生扮演旅客，其他学生分别扮演机场工作人员、空乘人员等角色。
2.设立不同的民航服务场景，要求学生使用民航服务英语进行实际交流。
3.合理安排时间，让每个小组都有机会进行角色扮演。
第四步：分析不同国家的飞行常识和服务习俗1.教师介绍不同国家的飞行常识和服务习俗，让学生了解不同国家的服务方式和习惯。
2.学生分组进行讨论，分享各国特色和经验。
第五步：总结和评价1.学生总结今天学到的民航服务英语表达方式和用语，以及不同国家的飞行常识和服务习俗。
2.教师对学生的表现进行评价和给予鼓励，并提出进一步改进的建议。
教学方法：1.情景模拟：通过角色扮演的方式，使学生在真实的场景中进行实际交流，提高实践能力。
2.合作学习：通过小组合作活动，培养学生的团队协作能力和跨文化交际能力。
3.多媒体教学：利用图片、视频等多媒体资源，使教学内容更生动有趣。
教学评价：1.角色扮演的表现评价：对学生在角色扮演中的表现进行评价，包括语言的准确性、流利度和表达能力等。
2.对话反馈：针对学生在角色扮演中的表现，进行给予反馈和建议，帮助学生改进。
3.学生自我评价：学生进行自我评价，对自己在角色扮演中的表现进行评价，提出自己的不足和改进计划。
高中航空服务通用英语教案
高中航空服务通用英语教案在全球化日益加深的今天，英语作为国际通用语言的地位愈发重要。
特别是对于志向从事航空服务业的高中生来说，掌握专业的航空服务英语不仅是职业发展的必备技能，也是提升个人综合素质的重要途径。
本文将提供一份针对高中航空服务英语课程的教案范本，以期帮助教师构建高效、实用的教学环境。
一、教学目标本节课旨在让学生掌握航空服务中常用的英语词汇与表达方式，了解并模拟实际航班服务流程中的英语交流情景，提高学生运用英语进行专业沟通的能力。
同时，通过角色扮演等互动形式增强学生的口语表达能力和应变能力，为将来步入航空行业打下坚实的语言基础。
二、教学内容1. 航空服务常用词汇：包括机场设施、航空公司、职务名称、安全检查等方面的专业术语。
2. 航班服务流程对话：从值机、安检、候机、登机到飞行中的服务等环节的实用对话练习。
3. 特殊情况应对：如乘客突发疾病、行李遗失等非常规情况的英语处理流程。
三、教学方法1. 案例分析：通过真实的航空服务案例，让学生了解在特定情境下的专业英语应用。
2. 角色扮演：分组进行模拟航班服务流程，每位学生扮演不同角色，实践语言运用。
3. 互动讨论：鼓励学生就航空服务中可能遇到的问题展开讨论，提出解决方案。
4. 多媒体辅助：使用视频、图片等多媒体资料，增加课堂的趣味性和直观性。
四、教学过程1. 导入新课：简要介绍航空服务的基本情况，激发学生学习兴趣。
2. 词汇讲解：系统教授航空服务相关的专业词汇，确保学生掌握基础。
3. 情景对话：引导学生进行基于服务流程的情景对话练习，加强实际应用。
4. 特殊案例演练：分析并演练特殊情况下的英语对话及处理技巧。
5. 小组活动：组织学生进行角色扮演，全面运用所学知识进行模拟实践。
6. 总结反馈：教师总结课程要点，学生分享学习体会，互相提供反馈。
五、评估方式采用多元化评估方法，包括平时表现、课堂参与度、作业完成质量以及期末的口语测试等，全方位考察学生的学习成效。
航空服务通用英语第二版课件
航空服务通用英语第二版课件The second edition of the Aviation Service General English courseware is designed to provide comprehensive and practical training for individuals working in the aviation industry. This courseware covers a wide range of topics, including customer service, safety and security, airport operations, and communication skills. The courseware is designed to be engaging and interactive, with a focus on real-life scenarios and practical applications.One of the key benefits of the Aviation Service General English courseware is its focus on customer service. In the aviation industry, providing exceptional customer serviceis essential for building and maintaining a positive reputation. This courseware provides practical training in areas such as handling customer inquiries, resolving complaints, and providing assistance to passengers with special needs. By focusing on these important skills, the courseware helps to ensure that aviation professionals are well-equipped to provide excellent service to allpassengers.In addition to customer service, the courseware also covers important topics related to safety and security. Aviation professionals must be well-versed in safety procedures and protocols to ensure the well-being of passengers and crew. The courseware provides comprehensive training in areas such as emergency procedures, safety regulations, and security protocols. By emphasizing these critical areas, the courseware helps to ensure thataviation professionals are prepared to handle any situation that may arise.Another important aspect of the Aviation Service General English courseware is its focus on airport operations. Working in an airport environment presents unique challenges and requires a specific set of skills. The courseware covers topics such as airport terminology, check-in procedures, and baggage handling. By providing training in these areas, the courseware helps to prepare aviation professionals for the demands of working in an airport setting.Communication skills are also a key focus of the courseware. Effective communication is essential in the aviation industry, where clear and concise communication is crucial for ensuring the safety and efficiency of operations. The courseware provides training in areas such as English language proficiency, communication strategies, and cultural awareness. By honing these important skills, aviation professionals are better equipped to communicate effectively with colleagues, passengers, and other industry stakeholders.Overall, the Aviation Service General English courseware is a valuable resource for individuals working in the aviation industry. By providing comprehensive training in customer service, safety and security, airport operations, and communication skills, the courseware helps to ensure that aviation professionals are well-prepared to excel in their roles. With its focus on practical applications and real-life scenarios, the courseware is designed to be engaging and relevant, making it aneffective tool for professional development in the aviation industry.。
(完整版)民航服务英语口语教案unit1-1
《英语口语》授课授课设计章节课题授课种类授课目的重点难点Unit 1 Booking Tickets 课次序号 1 理论授课时间2018 年 3 月 6 日学时数 2Teaching objectives:1.To learn how to enquire about flight Information.2.To get the idea of telephone reservation.3.To learn the change of reservations4.To master ticketing and change of tickets5.To learn how to deal with refunding the tickets bookedand paying for the cancellation.Teaching key points ：1.Some key words and expressions.2.To know the pricing structure for air tickets.Teaching difficult points ：1.Some key words and expressions.2.To know the pricing structure for air tickets.教具multimedia复习与导 1. Introduction of the learning plan.入1. Introduction of the learning plan. (10 mins)[Activity ：T explains.]教学授课过内容程与方法II. New words and phrases learning (15 mins)Step1. Listen to the recording of the words andphrases twice. (2 mins)Step2. T explains the phonetic symbols and the meaning of the words and phrases.(3 mins)Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (5 mins)Words and Phrases: available, alternative, reconfirm, stopover, round trip ticket, one way ticket, non-stop flight..Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(5 mins)Ⅲ. Exercise 2 & Exercise 3(40 mins)Step1. T explains the phonetic symbols and the meaning of the terms.(15 mins)Step2. Read after T twice. (5 mins)课堂总结部署作业备注Step3. Ss try to remember the meaning and thepronunciation of the words and phrases. (10 mins)Terms: 航班号，售票代理，往返机票，经济舱，集体票，承运人， direct flight, waiting list, original fare, ticket counter, overbooked flight, cancellation fee etc.Step4. T lets Ss read the words and phrases and correctthe wrong pronunciation.(10 mins)IV. Dialogues (20 mins)Step1.Listen to the recording of the dialogues twice, thenT asks Ss the main idea of the dialogues. (8 mins)Step2. T explains the difficult points of each dialogue; T lets Ss do exercise 1; T and Ss summarize the general meaning ofthe structures in each dialogue together. (5 mins)Step3. Ss role-play each dialogue and T corrects thewrong pronunciation. (7 mins)V. Summary(2 mins)1.We have learnt the new words and terms in unit ；12.We have learnt how to book tickets.Ⅵ. Assignments (3 mins)1.Review the new words and terms;2.Preview the dialogues we haven’tlearnt;3.Do exercise 4 and exercise 7.Blackboard designUnit 1 Booking TicketsⅠ. Introduce the learning planⅡ. New words and phrases learningⅢ . Exercise 2 & Exercise 3IV. DialoguesV.SummaryⅥ . Assignments1.We have learnt the new words and terms in unit ；12.We have learnt how to book tickets.1. Review the new words and terms;2. Preview the dialogues we haven’ t learnt;3. Do exercise 4 and exercise 7.。
最新民航乘务英语UNIT1教案
民航乘务英语U N I T1教案教案首页Period 1-2ⅠSelf-introduction:ⅡImportance and Definition of Cabin EnglishCompared with the train and bus, plane is the fastest and safest way of transportation. Approximately 3 million passengers are carried on commercial aircrafts every day and delivered safely to their final destination, so it is very important for us to get some knowledge of Cabin English. It includes what passengers should do at the airport; who are airline personnel（航空工作人员）;what CA’s should do before, in and after flight; how to deal with some difficult situations, etc.Ⅲ Lead–in 10’1 Ask the students to answer my questions: “Did you travel by air? Can you describe the experience?”2 I’ll introduce my experiences when I travelled by air twice.Ten years ago I travelled to Guizhou province with my friends. Because the train would last two days, we couldn’t bear it, so we chose to go there by air. Because it was the first time for me to travel by air, I was much interested in the flight, and everything was new to me. When the plane took off, I felt weight loss /weightlessness. Everything on the ground became smaller and dimmer gradually; at last what we could see was clouds. Clouds were flying in the sky like angels /fairies. How free they were! How clean they were! The food in the plane was delicious; the air stewardesses were rather pretty. Everything was perfect. Suddenly I felt dumpy, “What happened? Is there anything wrong with our aircraft? Will our plane crash?” I was frightened very much. After a while I was told that that was a little turbulence. Wow, only a false alarm! I released. After 45- minutes- flight, we arrived at Guiyang airport safely. That’s my first experience by air. It’s unforgettable!During this Winter Holiday, I travelled to Hainan province by air. We arrived and left there at midnight, so I saw nothing but some flashing lights on the wings.Those were my two experiences by air. I believe you will have your own experiences in the future.General Ideas about Unit 1:Ⅳ Aims：1 to get some procedures of how to check in, how to pass through the security control, how to board an aircraft, etc.（了解如何办理登机手续、通过安全检查、登机等流程）；2、to learn the key words and expressions.Ⅴ Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:adept, approximately, overhead compartment,considerably, destination, detect,embarkation, emit, exceed,exile, expire, expiry date,practice, portable, quarantine,reject, suspect, turbulent,valid, air stairs, aisle seat,baggage allowance, baggage reclaim, baggage tag,conveyor belt, hand luggage, excess baggage,boarding bridge, boarding car /pass, boarding gate,Bureau de Change, business class, economic class,check in, customs control, passport control,declaration form, immigration form, departure lounge,duty-free allowance, go through customs, flight number,ground crew, health certificate, the certificate of inoculation,terminal building, traveller’s cheque, etc.；2 to get some ideas of how to check in, how to pass through the security control, how to board the plane, etc. and more importantly, you can demonstrate the procedures by yourselves.（更重要的是能将从办理登机手续到登机的工作流程表演出来。
民航服务英语教案
民航服务英语教案民航服务英语教案篇一:民航英语全教案情境1Item 1Preflight preparationTeaching ideas: Focus on the students, students are the master ofthe class, the content of the lesson is for the students, and pay full attention to the understanding and attending to the lesson of students.Teaching aims: Practicing the listening and oral English abilitiesof students. Ask students to remember and use their own words to retell the content of the dialogues, in order to use the professional words for daily communication.Teaching contents: Unit 1 An Airline JobTeaching skills:Group discussion; group asking; group competitionTeaching steps:Preparation period1. Know the English name of each student; use their English names in the class, andtell the English name of the teacher to the students.2. Divide the students into several groups according to the numberof the students.( 4or 6 in a group )3. Ask students to have a preview of the new lesson.Teaching periodPart One Warming Up——任务所飞航班计划——签到起飞前在规定的时间内到航班调度部门在乘务员所执行的航班上签名或在电脑上确以。
空乘培训英语教案设计模板
一、课程名称：空乘英语沟通技巧二、课时安排：2课时三、教学目标：1. 知识与技能：- 学生能够掌握基本的空乘英语沟通用语。
- 学生能够运用所学词汇和句型进行日常交流。
- 学生能够识别并应对常见的旅客问题。
2. 过程与方法：- 通过角色扮演和情景模拟，提高学生的实际沟通能力。
- 通过小组讨论和互动练习，增强学生的团队协作能力。
3. 情感态度与价值观：- 培养学生对空乘职业的兴趣和责任感。
- 增强学生的跨文化交流意识和礼貌待人意识。
四、教学重难点：1. 教学重点：- 空乘常用英语词汇和句型。
- 正确的语音、语调和语速。
2. 教学难点：- 在不同情境下灵活运用英语沟通。
- 应对旅客情绪化和紧急情况下的沟通技巧。
五、教学准备：1. 教学资料：PPT、教材、模拟对话剧本、图片等。
2. 教学设备：投影仪、音响、电脑等。
六、教学过程：第一课时1. 热身活动（Warm-up）- 播放轻松的英文歌曲，让学生跟随音乐做简单的身体运动，活跃课堂气氛。
2. 导入新课（Introduction）- 通过图片或视频展示空乘工作的场景，引导学生思考空乘需要具备的英语沟通能力。
3. 新知呈现（Presentation）- 教授基本的空乘英语词汇，如：flight、passport、boarding pass、luggage、food、drink等。
- 引导学生学习并模仿基本的空乘英语句型，如：- "Good morning, sir/ma'am. Welcome aboard."- "May I see your boarding pass, please?"- "Would you like some coffee or tea?"4. 小组活动（Group Activity）- 将学生分成小组，进行角色扮演练习，模拟登机、乘机过程中的对话。
5. 总结与反馈（Summary and Feedback）- 教师总结本节课的重点内容，并对学生的表现进行评价。
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航空服务通用英语教案
航空服务通用英语教案
教学目标
1.了解航空服务的基本英语词汇和短语。
2.能够在实际情境中运用航空服务英语进行沟通和交流。
教学准备
1.教材：《航空服务通用英语教程》
2.多媒体设备：投影仪、电脑等
3.道具：飞机模型、航空公司标志等
教学内容
单元一：机场基础知识
1.机场名称和简写
•JKF：肯尼迪国际机场
•LAX：洛杉矶国际机场
•PVG：上海浦东国际机场
2.机场地点和所在城市
•肯尼迪国际机场位于纽约市
•洛杉矶国际机场位于洛杉矶市
•上海浦东国际机场位于上海市
单元二：航班预订
1.预订航班的常用表达
•Can I book a flight from Shanghai to New York?
•I’d like to make a flight reservation.
2.航班座位选择
•Do you prefer a window seat or an aisle seat?
•Is an emergency exit seat okay for you?
单元三：登机手续
1.办理值机
•Where can I check in for my flight?
•I’d like to check in my lug gage.
2.安检流程
•Could you please take off your jacket and put it in the tray?
•Please empty your pockets and put all the items in the bin.
单元四：机上服务
1.基本饮食询问
•What would you like to drink? Tea or coffee?
•Can I get you something to eat?
2.座位服务需求
•Could I have a blanket and a pillow, please?
•Can you turn on the overhead light for me?
教学步骤
1.导入：通过展示航空公司标志和飞机模型引入课题，激发学生的
学习兴趣。
2.呈现：使用多媒体设备展示机场和航空服务的相关图片，让学生
对话题有初步了解。
3.学习：引导学生利用教材自学相关知识点，并完成课后练习。
4.练习：分组进行角色扮演，模拟机场情景，学生扮演旅客和机场
工作人员，进行对话练习。
5.总结：总结本节课所学内容，强调学生在实际场景中的应用价值。
6.作业：要求学生整理课上学习到的航空服务英语知识并撰写一篇
短文，分享自己的学习体会。
教学评估
1.观察学生在角色扮演中的表现，评估其航空服务英语的运用能力。
2.阅读学生的短文，评估其对所学知识的理解和运用。
扩展延伸
1.邀请一位航空公司员工来校进行讲座，分享航空服务英语的实际
应用经验。
2.组织学生参观当地机场，亲身体验航空服务的过程，并进行实地
训练和对话练习。
参考资料
•《航空服务通用英语教程》教材
•航空公司官方网站和宣传资料。