服务类职业模块 英语翻译练习 2
英语职业模块服务类 电子试题(单元同步练习)附答案 Unit 5
Unit 5 Hotel Service第一课时一、用英语写出下列词组1. 双人间2. 双人床3. 押金4. 护照5. 钥匙卡6. 拐角7. 行李员8. 行李9. 入住10. 快洗服务二、补全对话A: Good morning. Welcome to Sanya Yalong Bay Resort. 1. _______________________________ B: Morning. 2. ________________________A: OK. Let me check the details. 3. ____________________B: William Carter.A: Right... Mr Carter, a double room with a double bed, from 15 to 17 of February.B: Yes. 4. ________________________A: That’s fine, sir. May I have a look at your passport?B: Here you are.A: Thank you. Your room number is 1669, and here’s your key card. The lift is around the corner.5. ________________________________ Hope you enjoy your stay here!B: Thanks.三、连词成句1. up, often, pick, we, noon, laundry, before (.)___________________________________________________________________________2. you, an, do, have, express, service, laundry (?)___________________________________________________________________________3. charged, be, it, can, room, your, to (.)___________________________________________________________________________4. will, returned, hours, be, in, two, clothes, your (.)___________________________________________________________________________5. get, dress, dry-cleaned, in, hotel, can, the, I, my (?)___________________________________________________________________________四、名人名言第二课时一、词义配对1. complete A. a person whose job is to connect or repair electrical equipment2. electrician B. an event happens unexpectedly and may cause injury3. look into C. something is as great in extent as it possibly can be4. patience D. to check or examine5. accident E. the ability to stay calm without complaining二、单项选择1. Hard work can often ______________ a lack of ability.A. be made ofB. make up forC. make up2. Please follow your doctor’s _______________ and take the medicine.A. adviceB. informationC. recommendation3. We will solve the problem _______________.A. as good as we canB. as good as possibleC. as soon as possible4. I would like to ______________ the inconvenience caused.A. apologise forB. apologiseC. sorry5. Your _______________ is very important for us.A. thanksB. understandC. feedback6. I would like to thank you for your support _______________ our department.A. on behalfB. on behalf ofC. represents7. — There’s no water in the room! What should I do now?—_________________.A. Please don’t worry, our plumber is working on it.B. You can stay in the room.C. Don’t walk around and wait for the water to come.8. The room is in _______________ darkness. Is there anyone to help me?A. wholeB. completeC. completely9. Our hotel _______________ necessary steps to prevent it from happening again.A. tookB. takesC. is taking10. I’m a _______________ and it’s a pleasure to communicate with customers.A. porterB. housekeeperC. receptionist三、完形填空Dear sir,I’m writing to tell you something about my staying at your hotel. My wife and I 1on Friday, 20 July and stayed for a week, though we were treated 2and found the service excellent, we think there are one or two matters we 3bring your attention．We had hoped for a nice 4from our busy lives, and your advertisement said, “comfortable and relaxing”．We went to have a chance to enjoy ourselves．However, we were 5 to find that repairs were sometimes needed, but is it 6necessary to start early in the morning?We had hoped to 7in the “wonderful pool”．To our disappointment, we found that it was closed for the whole time of our stay．I 8you do not mind me writing to you 9these things, but I would be happy if you could give me some explanations．As I 10at the start, it is a pity, and your service is so well in other fields．1.A. left B. arrived C. went D. returned2. A. badly B. equal C. good D. well3. A. should B. can C. may D. will4. A. stop B. holiday C. break D. sleep5.A. surprised B. happy C. glad D. sad6. A. true B. as C. too D. really7.A. drop B. swim C. live D. drink8. A. wish B. want C. need D. hope9. A. with B. for C. about D. at10.A. told B. spoke C. said D. noticed四、将下列句子翻译成中文。
英语职业模块服务类 电子试题(单元同步练习)附答案 Unit 2
Unit 2 Would Y ou Like to Know the Schedule?第一课时一、用英语写出下列单词和词组1. 参加远程会议2. 讨论广告3. 查看日程安排4. 出差5. 在线协作6. 实时屏幕共享7. 总部8. 约定的时间9. 预订桌位10. 开车接人二、补全对话A: Good morning. This is Jenny speaking.B: Hi, Jenny. This is Harry. 1. _______________________________A: Oh, yes. You are going to discuss the marketing plan of the new product next week.B: You are right. 2. ________________________A: Well, he’ll be on a business trip next Monday and Tuesday. 3. ________________________ B: Sorry, but I’ll have to attend a meeting at the headquarters next Wednesday.A: So what about next Thursday morning?B: Sounds great. 4. ____________________A: Meeting Room 408. 5. ____________________________B: Thanks very much, Jenny. You are always considerate.A: You are welcome. Bye!B: Bye. See you then!三、连词成句1. to, you, schedule, know, would, like, the (?)___________________________________________________________________________ 2.teleconference, going, to, you, a, lunch, are, attend, after (.)___________________________________________________________________________ 3.two, will, dinner, take, the, hours, party, about (.)___________________________________________________________________________ 4.you, o’clock, shall, at, pick, I, up, 5 (?)___________________________________________________________________________ 5. table, have, Yum, a, I, booked, at, Restaurant (.)__________________________________________________________________________四、名人名言Honesty and diligence should be your eternal mates.—Benjamin Franklin诚实与勤勉应该成为你永久的伴侣。
英语职业模块服务类学生用书 PPT课件U2课件-Culture corner
Period 4 Culture Corner
Warm-up
Discuss and share:
Do you have any problems in work efficiency and time management? Share your experience with us!
Post-reading
Activity time: Group work & oral report
Marking criteria 1. Do they state an opinion? 2. Do they present clear facts to support their opinion? 3. Do they restate their opinion at the end of the report? 3. Do they speak fluently?
prioritise time frame
logical to-do list
While-reading
1. Listen to the passage and check your prediction.
2. Scan the passage and answer:
a) How can you improve work efficiency ( 工作效率 )?
Surf the Internet in groups and add more methods on improving work efficiency and time management.
Each group makes an oral report on how to improve work efficiency and manage time.
职业模块工科类英语电子试题附答案Unit 2 work to the Schedule
Unit 2 work to the Schedule第一课时一、用英语写出下列词语。
1. 轮班时间表2. 每日时间表3. 打卡上班4. 匆匆忙忙5. 轮班6. 早班7. 中班8. 晚班9. 培训课10. 休息十分钟二、补全对话。
A: Hi, Xiaoming. Long time no see. 1. ______________________B: Pretty good. 2. ___________________, so you won’t see much of me.A: Are you used to living in the boarding school?B: It feels OK. It was a little strange at first, 3. __________________. But then I got used to it. A: 4. _______________. I hope you enjoy your new life.B: 5. _______________.三、单项选择。
1. I’m ________ the swing shift today.A. inB. onC. at2. Don’t be late. You must clock ________ at 7:30.A. inB. onC. at3. To keep the factory running, we have to work ________ three shifts.A. inB. onC. at4. He doesn’t stop playing computer games ________ midnight.A. untilB. toC. after5. _______ 10:30 am, we can have a break _______ 15 minutes.A. at; forB. at; inC. on; for四、连词成句。
职业模块工科类英语电子试题附答案Unit 3 Follow the Procedures
Unit 3 Follow the Procedures第一课时一、用英语写出下列单词。
1. 遵循程序2. 日常生活3. 工作流程4. 电路板5. 整理6. 打开电源7. 焊接部件8. 电子元件9. 根据10. 穿上规定的安全服二、补全对话。
A: Good morning, Mike.B: 1. ___________________.A: 2____________________?B: I’m familiarizing myself with the work procedures.A: 3. ___________________. Everything is difficult at the beginning. That’s a good start. B: 4. ___________________. I will work hard.A: 5. ___________________.三、单项选择。
1. John is an _______ electronic assembly worker at a factory.A. experiencedB. experiencingC. experience2. Get the_________ food material ready and follow the cooking procedures.A. requiringB. requiredC. require3. Before _________, you’d better wash your hands.A. eatingB. ateC. eaten4. when you finish your work, don’t forget to ________ the power ________.A. turn, onB. turn, offC. turn, down5. Put the required tools __________ the correct order.A. atB. inC. on四、连词成句。
中等职业英语职业模块服务类第2版答案
中等职业英语职业模块服务类第2版答案1、I_____you that I had made the right decision. [单选题] *A.ensuredB.insuredC.assured(正确答案)D.for sure2、—Why do you call him Mr. Know?—______ he knows almost everything that we want to know.（）[单选题] *A. SoB. OrC. ButD. Because(正确答案)3、18．Who is staying at home now? ________, all of them are out. [单选题] *A．NoneB．No one(正确答案)C．EveryoneD．Nothing4、_____ whether robots will one day have vision as good as human vision. [单选题] *A. What is not yet knownB. It is not yet known(正确答案)C. As is not yet knownD. This is not yet known5、97．Go ______ the square and you will find the theatre. [单选题] *A．aboveB．atC．across(正确答案)D．on6、A lot of students in our school were born _______ March, 1 [单选题] *A. in(正确答案)B. atC. onD. since7、30．I want to find ______ and make much money. [单选题] *A．worksB．jobC．a job(正确答案)D．a work8、Tom will _______ me a gift from Japan. [单选题] *A. takeB. getC. carryD. bring(正确答案)9、--Do you know _______ girl with long curly hair?--Yes. She is Mary. She plays _______ piano very well. [单选题] *A. a; /B. the; /C. the; the(正确答案)D. a; the10、--Could you please tell me _______ to get to the nearest supermarket?--Sorry, I am a stranger here. [单选题] *A. whatB. how(正确答案)C. whenD. why11、At nine yesterday morning, I ______ an English class while they ______ a PE class.（）[单选题] *A. was having; were having(正确答案)B. had; hadC. was having; hadD. had; were having12、There is not much news in today's paper,_____? [单选题] *A. is itB. isn't itC.isn't thereD. is there(正确答案)13、-----How can I apply for an online course?------Just fill out this form and we _____ what we can do for you. [单选题] *A. seeB. are seeingC. have seenD. will see(正确答案)14、Now people can _______ with their friends far away by e-mail, cellphone or letter. [单选题] *A. keep onB. keep in touch(正确答案)C. keep upD. keep off15、_______ songs is my favorite. [单选题] *A. To Singing EnglishB. Singing English(正确答案)C. Singings EnglishD. Sing English16、During the Spring Festival, people in Northern China usually eat _______ as a traditional Chinese food. [单选题] *A. pizzaB. dumplings(正确答案)C. hamburgersD. noodles17、____ wants to see you. [单选题] *A. Somebody(正确答案)B. AnybodyC. All the peopleD. No people18、Every means _____ but it's not so effective. [单选题] *A. have been triedB. has been tried(正确答案)C. have triedD. has tried19、____ is standing at the corner of the street. [单选题] *A. A policeB. The policeC. PoliceD. A policeman(正确答案)20、57．Next week will be Lisa's birthday. I will send her a birthday present ________ post. [单选题] *A．withB．forC．by(正确答案)D．in21、I arrived _____ the city _____ 9:00 am _______ April [单选题] *A. at, in, atB. to, on, atC. in, or, atD. in, at, on(正确答案)22、_____ yuan a month _____ not enough for a family of three to live on today. [单选题] *A. Five hundred; is(正确答案)B. Five hundreds; areC. Five hundred; areD.Five hundreds; is23、Miss Smith is a friend of _____. [单选题] *A. Jack’s sister’s(正确答案)B. Jack’s sisterC. Jack sister’sD. Jack sister24、I've never been to Africa, but that is the place（）. [单选题] *A. where I most want to visitB. in which I most want to visitC. I most want to visit(正确答案)D. that I want to visit it most25、I don't know the man _____ you are talking about. [单选题] *A. who'sB. whose(正确答案)C. whomD. which26、Mom is making dinner. It _______ so nice! [单选题] *A. smells(正确答案)B. tastesC. feelsD. sounds27、49．________ is the price of the product? [单选题] *A．HowB．How muchC．What(正确答案)D．How many28、The children ______ visiting the museum. [单选题] *A. look overB. look forward to(正确答案)C. look forD. look after29、In fact, Beethoven did something brave than dying. [单选题] *A. 勇敢(正确答案)B. 冒险C. 可怕D. 奇妙30、Before you quit your job, （）how your family will feel about your decision. [单选题] *A. consider(正确答案)B. consideringC. to considerD. considered。
英语职业模块服务类 电子试题(单元同步练习)附答案 Unit 3
Unit 3 Why Did You Choose Our Company?第一课时一、用英语写出下列单词和词组1. 发表讲话2. 电话面试3. 新兴公司4. 找工作5. 心理健康6. 老牌企业7. 前途8. 为……做贡献9. 薪水10. 归结为二、补全对话A: Well, 1. _______________________________. Can you introduce yourself?B: Of course. I am Li Ming. I graduate from ABC University. 2. ________________________ A: Do you have any related work experience?B: 3. ____________________ I find this internship very rewarding and useful.A: Great, why did you choose our company?B: There are many different reasons. 4. ________________________A: What makes you stand out from other candidates?B: I think the most valued quality of an employee is the sense of responsibility. I am a very reliable person. 5. ________________________________三、连词成句1. I, glad, you, to, very, talk, to, job-hunting, am, about (.)___________________________________________________________________________2.it, invited, an, to, be, for, this, is, honour, interview (.)___________________________________________________________________________3.let, move, us, on, the, question, next, to (.)___________________________________________________________________________4.development, personal, for, are, essential, also, prospects (.)___________________________________________________________________________5.from, what, can, candidates, the, distinguish, you, the, rest, factors, of (?)___________________________________________________________________________四、名人名言第二课时一、词义配对1. position A. having or needing a lot of energy and enthusiasm2. value B. a document that summarizes a job seeker’s qualifications3. energetic C. to be attached to an email4. resume D. a job in a company or organization5. enclosed E. to think something is important and appreciate it二、单项选择1. Thanks for coming to the interview.A. I am glad to be invited.B. You are welcome.C. That’s fine.2. Can you introduce yourself?A. I think drawing is interesting.B. I am an English major graduating from ABC University.C. I’ve been to Hangzhou.3. Please tell me about your work experience.A. I had a one-year-long internship.B. I am good at Excel.C. I am fluent in French.4. _______________ is very important for a job interview.A. Being confidentB. ConfidentC. Be confident5. Do you prefer the online interview ____ the face-to-face interview?A. inB. onC.to6. Don’t __________ about privacy during an interview.A. talkingB. to talkC. talk7. I enjoy __________ part of a team and __________ together to achieve a common goal.A. being; workingB. be; workC. to be; to work8. Please ___________ the meeting at 3 o’clock on Thursday.A. joinB. take part inC. attend9. Enclosed _______ this email is my reference letter.A. withB. toC. about10. —What should I wear in an interview?—__________ will do.A.A T-shirtB. A suitC. A bathing suit三、完形填空An important thing to do for interview preparation is to 1 the job description. When you do it, consider what the company is looking for in a 2 . Make a 3 of the skills, knowledge and qualities that are important for a 4 interview. In addition, create a list of your strengths 5 skills, qualities, experiences and abilities. You can 6 some of these strengths when you explain to the employer why you are an excellent 7 for the job. Also, think of your 8 work experience that shows you have these qualities. In this way, if the 9 asks you to describe a time when you 10 a particular skill or ability, you will be ready.1.A. analyze B. persuade C. change D. think2.A. employer B. candidate C. choice D. result3. A. room B. range C. table D. list4. A. successful B. average C. normal D. special5. A. include B. including C. includes D. included6. A. bring up B. look up C. speak up D. make up7. A. choice B. outcome C. decision D. people8. A. present B. past C. future D. important9. A. interviewer B. interviewee C. boss D. candidate10. A. explained B. saw C. showed D. bought四、将下列句子翻译成中文1. I will graduate from school this May._______________________________________________________________________2. I would like to apply for the position of manager._______________________________________________________________________3. I would value the opportunity to work in such an excellent company._______________________________________________________________________3.This position appeals to me because it combines a wide range of management skills._______________________________________________________________________4.I would appreciate it if you could consider my application._______________________________________________________________________第三课时一、圈出与求职应聘相关的八个单词和词组二、选词并用适当形式完成对话A: Hello, this is Sam from the HR Department. Glad to see you in this job interview.B: It is my 1）to be 2) . Nice to meet you.A: Let’s get down to business. As we know, you are 3) for the position of secretary. B: Yes, this is my ideal position.A: What does it takes to 4) for this job?B: It 5) hard work and commitment to details.A: Have you 6) as secretary before?B: No, but I worked as a(n) 7) in a shoe company as a shop assistant.A: What’s your 8) of your salary?B: Salary is not my top concern. What 9) is to learn and gain.A: When are you available for work if you are 10) ?B: Monday till Friday is fine for me.三、按照要求改写句子1. I am a vocational school student majoring in business management. (用定语从句)2. The training package and prospects impress me most. (用被动语态)3.I gained some work experience. I learned some management skills. (用连词合并句子)4.I expect your reply. (用look forward to)5. To gain work experience, I once worked as an intern. (用in order to)四、阅读理解1. What’s the name of the company?2. What is the date of the job fair?3. Can you go to the job fair at 6 pm?4. How much can you get per hour if you start the job?5. Where can you get more information?第四课时一、搭配短语1. on A. enthusiasm2. professional B. time3. top C. wits4. quick D. performer5. lifelong E. manner二、将下列中文翻译成英文1. 衣着体面2. 渴望3. 自我驱动4. 完成任务5. 热爱6. 紧急情况7. 可靠性8. 忠诚三、改写句子1. Top performers are people who have lifelong enthusiasm.Top performers are people ________ ________ ________.panies long for employees rising to the occasion.Companies long for employees ________ ________ to the occasion.3.A brilliant employee can complete the task even in emergency.A brilliant employee ________ ________ ________ complete the task even in emergency.四、补全短文Today I’d like to talk about job-hunting.1. __________ After graduation, most of us need to find a job. Here are a few tips you can use to get ready.First, you need to think about what kind of company you want to work for. 2. _______ Second, it is necessary to list all the factors you care about. 3. __________ Thirdly, once you have decided upon your target firm, please do a background research about it. 4. _________ Finally, dress properly for the interview. 5. ______ Use your clothes to show that you are very neat and professional.五、阅读理解AGetting promoted will earn you a higher salary, help you take a more important role, and give you a sense of achievement. Performance, experience and skills are important for promotion. Here are several other ways for you to move up the professional ladder.First, you need to think about what value you can provide to your company. It is important to add value to your employer. It is one of the best ways to get promoted. To make yourself morevaluable, you can improve your skills and seek more opportunities.Second, take a closer look at some people who get promoted fast, and learn from their experience and personality. Some people get promoted because they have good social skills and others get promoted because they are good team players.Finally, you need to be noticed if you want to get a promotion. Although working hard is important, your efforts will not count if you never let others see what you have done. You can look for opportunities where you can show your abilities, and you can also get involved in company-wide projects that are important.判断正误(T/F)( ) 1. You will get a salary raise if you get promoted.( ) 2. Working hard is the only important thing for promotion.( ) 3. Only people with good social skills can get promoted.( ) 4. You can make yourself more valuable by improving your skills.( ) 5. If you show your abilities, your boss will be jealous of you.BAccording to the report of the Labor Department, in the US, 20.5 million jobs were cut in April as the coronavirus pandemic（流行病）hit the economy. The unemployment rate rose to 14.7%—the highest since World War II.The leisure and hospitality sector lost 7.7 million jobs, including 5.5 million in restaurants and bars. Retail（零售）and health care each lost about 2 million jobs. In terms of different population groups, the unemployment rate increased about 10 percentage points each.The so-called real unemployment rate, which includes those not looking for jobs and the underemployed, soared to 22.8% in April, government statistics show.根据文段结构完成思维导图参考答案Unit 3第一课时一、用英语写出下列单词和词组1. make a speech2. telephone interview3. start-up4. job-hunting5. mental health6. established firm7. prospects8. contribute to/make contributions to 9. salary10. boil down to二、补全对话1. B2. E3. D4. C5. A三、连词成句1. I am very glad to talk to you about job-hunting.2. It is an honour to be invited for this interview.3. Let us move on to the next question.4. Prospects for personal development are also essential.5. What factors can distinguish you from the rest of the candidates?第二课时一、词义配对1. D2. E3. A4. B5. C二、单项选择1. A2. B3. A4. A5. C6. C7. A8. C9. A10. B三、完形填空1. A2. B3. D4. A5. B6. A7. A8. B9. A10. C四、将下列句子翻译成中文1. 我今年五月将要毕业。
英语职业模块服务类学生用书 PPT课件U2课件-Extended activities
3. Have a role play.
Alice: Good morning, Mr Green. Mr Green: Good morning, Alice. What’s the date today? Alice: It’s 2 February. Mr Green: Are we ready for the New Product Conference? Alice: Yes. Everything is ready, and it will start at 9:00 tomorrow morning. Mr Green: I think tomorrow will be a busy day. Alice: You’re right, Mr Green. After the conference finishes at 10:00 am, you’ll have to catch the flight to Shanghai for the Managers’ Meeting. Mr Green: Yes. That meeting is very important, and all the managers from different regions must be at the headquarters before 1:00 pm, 4 February. Alice: I’m afraid that there are no seats left on any of the direct flights to Shanghai, so you’ll have to stay in Hong Kong for one night. Mr Green: That’s OK. By the way, don’t forget to cut down the expenses of the business trip where possible. Alice: Thanks for the reminder, Mr Green. I will.
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服务类职业模块英语翻译练习Unit I Workplace MannersDialogue 1 您要买点什么？1. The color is nice，but I ___________ (更喜欢) silver.___________________________________________________________2. But if you ___________ (留下) your phone number，I‟ll ___________ (联系) you.___________________________________________________________3. 我要选一套36码的裙装。
___________________________________________________________Dialogue 2 给我倒杯咖啡吧1. 我想要喝的东西。
/ 有饮料吗？________________________________________________________2.I‟d like to have ___________ ( 一杯咖啡) . ________ ( 顺便说，顺便问一下)，can I havea pillow and a blanket?___________________________________________________________________________ Text 服务顾客好礼仪译文：如果你的服务迅捷，态度友好，对顾客有所帮助，就会吸引许多回头客。
想和我们一起分享这方面的经验吗？请看如下提示。
——穿着整洁的工作装，佩戴工作牌——微笑迎宾服务，注重目光交流。
——认真听顾客要求，耐心解答顾客疑问。
——顾客有所抱怨，要帮助他们有效解决。
——服务中不要打私人电话。
——千万不要和顾客争吵。
——顾客离开时别忘了说一句：“谢谢光临！”1. ___________ (服务，为……服务) your customer in a fast , friendly and helpful manner and they will visit you again.____________________________________________________________________________ 2. If you are ________________________ ( 有兴趣分享) this experience with us, here are some good tips.____________________________________________________________________________ 3.Greet and serve each customer ________________ ( 带着微笑) and ______________ ( 保持视线交流).____________________________________________________________________________ 4.It‟s polite to ________________(眼神交流) when you are talking to someone.____________________________________________________________________________5.___________ ( 处理，应付) complaints helpfully and efficiently。
6.I know the cause of the trouble. I‟ll go and ___________ ( 处理) the machine。
7.Never make any personal calls while serving.____________________________________________________________________________8.Never try to ___________ ( 与……争论，与……争吵) customers。
9.He knew it was useless to ___________ ( 与……争论，与……争吵) with his father。
____________________________________________________________________________Unit 2 Procedures and DutiesDialogue 1 在宾馆门口1.There is a famous restaurant__________ ( 在那面，在对面) the park. The fish there is the best in the town.___________________________________________________________________________ 2.It‟s ____________________ ( 半小时的行程) ，but it‟s only ____________________ (十分钟的车程)。
Dialogue 2 办理登机1.I‟d like to ___________ ( 办理登机手续) for the flight to San Francisco.__________________________________________________________________________ 2.Would you please show me your ticket and passport？____________________________________________________________________________ Text 秘书的职责译文：我叫露丝。
三年的职业训练使我熟悉了各种办公设备：电脑、打字机和传真机。
现在我在一家汽车公司做秘书。
公司明确分工：我的任务是接打电话、接待客户、做好记录、安排旅行、准备会议文件、与其他部门协调，还要收集意见反馈给老板。
我很喜欢这份新工作，而且有信心做个好秘书。
1.I __________________ ( 对某人某事物熟悉) office machines，___________ (例如) computers，printers and fax machines.2.She is not familiar with the play of Shakespeare.________________________________________________________________________3.These rules are familiar to every schoolboy(学童，小学生).____________________________________________________________________________4.I get some _______________ (指令) on what to do。
5.My main duties are _____________________（接电话），receive guests，keep records，___________ (安排旅行)，prepare meeting documents，work with other departments and give feedback to the boss。
6.The most important thing is _________________(救人) lives.Unit 3 Information at WorkDialogue 1 我想请怀特先生接电话1.I‟d like to ___________ ( 请……接电话) Mr. White.2.He ______________________(留口信) saying he would probably be a little late。
____________________________________________________________________________ 3.May I ask who is calling?___________________________________________________Dialogue 2 一则传真电文1. 有重要的事情吗？__________________________2. I‟d like __________________________（便宜点的东西）。
3. Do you know __________________________（名人）in this field？4. The plan for ________________( 设计) new product。
__________________________________。
5.The writer ______________________（设计）a good plot（情节）。
Text 911 接线员玛丽是名911接线员，她经常帮助处于危急中的人们。
一天早上，她很惊讶地接到了一个很小孩子的电话。
小孩反复地说着“妈妈病、妈妈病”。
玛丽赶紧找到这个电话的地址并报了警。
很快，警察和医生赶到了那间房子。
她们破门而入，看到一个小孩正坐在母亲身旁，握着她的手。
医生给那位母亲作了一些治疗。
大约十分钟后，她苏醒过来，告诉在场的人她的女儿仅仅两岁大。
1.Mary ______________(担当，担任) a 911 operator and she often helps people ____________（在危急中）.2.One morning, she was surprised to ____________(接到一个电话)from a young child who said, “Mom may ill, mom may ill” ______________(再三地，反复地).3.This truth has been proved again and again by the facts of history.____________________________________________________________________________ 4.They broke the door open and saw the little child sitting beside her mother and holding her mother‟s hand.____________________________________________________________________________Unit 4 Serving customersDialogue 1 夫人，您要点餐吗？1.夫人，您准备好要点餐了吗？_____________________________________________________2.Mark is ___________________________ ( 点餐) in a restaurant。