联合利华内部资料1
联合利华内部资料大全(英文版)
联合利华内部资料大全(英文版)Unilever Internal Resources CompendiumIntroduction:Unilever is a global consumer goods company with a wide range of products including food, beverages, cleaning agents, and personal care products. With a rich history dating back to the 19th century, Unilever operates in over 190 countries and has a portfolio of well-known and trusted brands. In this comprehensive internal resources compendium, we provide an overview of Unilever's key internal resources and capabilities that support its growth and competitiveness.1. Research and Development:Unilever places great importance on research and development (R&D) to drive innovation and product development. With a network of R&D centers worldwide, Unilever invests heavily in developing new technologies, formulations, and products. The expertise of its scientists and engineers enables the company to create products that meet consumer needs and contribute to sustainable living.2. Manufacturing Facilities:Unilever operates a vast network of manufacturing facilities globally. These facilities are equipped with state-of-the-art technology and adhere to the highest quality standards. Unilever's manufacturing capabilities enable the company to efficiently produce and deliver products to the market, ensuring consistent quality and supply chain reliability.3. Supply Chain Management:Unilever's supply chain management is a critical resource that ensures the availability and timely delivery of products. The company has developed robust systems and processes to manage its complex global supply chain. From sourcing raw materials to delivering finished products, Unilever focuses on sustainability, efficiency, and collaboration with suppliers and distributors to optimize its supply chain operations.4. Brand Portfolio:Unilever's brand portfolio is one of its most valuable internal resources. With brands like Dove, Knorr, Lipton, and Magnum, Unilever has built a strong presence in various consumer categories. These brands enjoy high consumer recognition and loyalty, providing Unilever with a competitive advantage in the market.5. Marketing and Advertising:Unilever invests significantly in marketing and advertising to build brand awareness and drive consumer demand. The company utilizes various channels and platforms, including television, digital media, and social media, to reach and engage its target audience. Unilever's marketing capabilities are supported by robust consumer insights and market research to develop effective brand positioning and communication strategies.6. Human Resources:Unilever recognizes the importance of its human resources in driving its success. The company invests in recruiting, developing, and retaining talented individuals worldwide. Unilever's diverseand inclusive work environment fosters a culture of creativity, collaboration, and continuous learning. Its employees' skills and expertise are significant internal assets that contribute to Unilever's ability to innovate and compete in the global marketplace.7. Sustainable Business Practices:As a leader in sustainability, Unilever's commitment to responsible business practices is a crucial internal resource. The company has set ambitious goals to reduce its environmental impact, improve the health and well-being of consumers, and enhance livelihoods throughout its value chain. Unilever's sustainable business practices not only contribute to its long-term success but also help address global challenges such as climate change and poverty.8. Financial Resources:Unilever's financial strength is a vital internal resource that supports its growth and investment plans. The company's robust financial resources enable it to invest in R&D, marketing, acquisitions, and other strategic initiatives. Unilever's financial stability provides it with the flexibility to navigate economic uncertainties and seize new opportunities in emerging markets. Conclusion:This comprehensive internal resources compendium highlights the key strengths and capabilities that Unilever possesses as a global consumer goods company. From its strong R&D capabilities to its extensive manufacturing network, Unilever leverages its internal resources to create innovative products, build strong brands, and contribute to sustainable development. By continuously investing in its internal resources, Unilever remains well-positioned to meetthe evolving needs of consumers and drive business growth in the future.9. Global Reach:Another key internal resource of Unilever is its global reach. With operations in over 190 countries, Unilever has a vast distribution network that allows its products to reach consumers worldwide. This extensive global presence provides Unilever with a competitive advantage over its competitors, as it can tap into diverse consumer markets and adapt its products to meet local preferences and needs. Unilever's global reach also enables the company to leverage economies of scale and maximize operational efficiency through centralized planning and sourcing.10. Customer Insights and Analytics:Unilever invests in customer insights and analytics to gain a deep understanding of consumer preferences, behavior, and trends. By analyzing market data and consumer feedback, Unilever can identify opportunities for new product development, optimize its marketing strategies, and improve customer satisfaction. Through advanced analytics tools and techniques, Unilever can segment its target market, personalize its offerings, and deliver targeted marketing campaigns to drive brand engagement and sales.11. Innovation Culture:Unilever fosters an innovation culture that values creativity, experimentation, and continuous learning. The company encourages its employees to think outside the box and explore new ideas that can solve consumer problems and create competitive advantages. Unilever's innovation culture is supported by open communication, collaboration, and knowledge sharing across its global workforce. This internal resource enables Unilever to stayahead of market trends, develop breakthrough innovations, and adapt to changing consumer preferences.12. Intellectual Property:Unilever's intellectual property (IP) is another valuable internal resource that provides the company with a competitive edge. Unilever holds numerous patents, trademarks, and copyrights for its products, formulations, and technologies. This IP portfolio protects Unilever's innovations and brands from imitation and enables the company to monetize its intellectual assets through licensing agreements and partnerships. Unilever's strong IP position enhances its brand reputation, deters competition, and supports its long-term growth strategy.13. Corporate Social Responsibility:Unilever's commitment to corporate social responsibility (CSR) is a significant internal resource that differentiates it from competitors and enhances its brand image. Unilever aims to create a positive social and environmental impact through its products, operations, and partnerships. The company's CSR initiatives focus on areas such as sustainable sourcing, reducing waste, promoting diversity and inclusion, and improving the livelihoods of smallholder farmers and workers in its supply chain. Unilever's CSR efforts not only align with consumer preferences for ethically responsible brands but also contribute to building trust and goodwill among stakeholders.14. Strategic Partnerships:Unilever leverages strategic partnerships as an internal resource to expand its capabilities, access new markets, and drive innovation.The company collaborates with suppliers, academic institutions, research organizations, and startups to tap into external expertise, gain access to emerging technologies, and accelerate product development. Unilever's strategic partnerships help it stay at the forefront of industry trends and quickly adapt to changing market dynamics, enhancing its competitiveness in the global marketplace.15. Strong Leadership and Governance:Unilever's strong leadership and governance structure are essential internal resources that shape its corporate strategy and drive performance. Under the guidance of its board of directors and executive leadership team, Unilever sets clear strategic priorities, ensures ethical business practices, and promotes a culture of integrity and accountability. Unilever's leadership and governance framework enable effective decision-making, risk management, and performance monitoring, fostering long-term value creation for shareholders and stakeholders.In conclusion, Unilever possesses a wide range of internal resources and capabilities that contribute to its growth and competitiveness as a global consumer goods company. From its research and development capabilities to its global reach and innovation culture, Unilever leverages these resources to develop innovative products, build strong brands, and drive sustainable business practices. Additionally, its financial strength, customer insights, and strategic partnerships further enhance its competitive advantage in the market. By continuously investing in and leveraging its internal resources, Unilever remains at the forefront of the industry, delivering sustainable growth and creating value for its stakeholders.。
跨国公司成功的案例——联合利华PPT课件
13国贸三班
成员：尹开欣30、王慧芳24、姚艳29、谢咪28、邹姣33、肖霞梅27、李珊珊14、付婕05
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目录
公司简介 企业文化 企业发展战略 在中国的发展 排名成就 总结
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公司简介
1929年，英国Lever公司与荷兰Margarine Unie公司签订协议， 组建Unilever (联合利华) 公司。经过87年的发展，联合利华公司 已经成为了世界上最大的日用消费品公司之一，在全球拥有超过 300,000名雇员。2011财政年度，公司全年销售额约465亿欧元。
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2000年9月22日，由上海轻工控股（集团）公司和国际著 名的跨国公司共同投资重组的联合利华股份有限公司在上 海宣告成立。这是上海建设轻工新高地的一次重大资产重 组，被上海市政府领导赞誉为“上海经济发展的一个亮点， 都市型工业的一支生力军。”英荷联合利华公司是上海轻 工控股（集团）公司的重要合作伙伴。近几年来，双方共 同投资，先后组建了上海旁氏有限公司、上海利华有限公 司、上海联合利华牙膏有限公司和上海伊利达有限公司4 家合资企业。为了壮大经营规模，增强市场竞争力，双方 决定重组这4家合资企业，成立新的联合利华股份有限公 司，其年销售额将超过40亿元。
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投资项目：
为实现公司在中国长期发展的承诺，联合利华投资1亿6千6百万人民币，于2000 年2月在上海成立了其全球第六个研发中心，联合利华中国研究发展中心，该中心 着重产品配方的研究，并注重将中国传统科学所倡导的天然成分引入联合利华的 产品中，以使联合利华的产品更适合中国消费者。 2002年，随着中国加入世贸组织，联合利华在上海成立了全球采购中心，依托中 国丰富的资源，向联合利华全球出口原料及成品。 2003年联合利华在合肥建立了家庭及个人护理产品生产基地。该生产基地成为联 合利华全球最大的生产基地之一，不仅为联合利华中国提供高质量的产 品，更有 潜力发展为联合利华全球生产中心。 2004年，联合利华决定在上海建立公司总部办公楼，作为中国地区总部。 成功的本地化离不开员工的本地化。本地化的优秀员工队伍及管理层更能理解中 国消费者的需求，据统计，在联合利华，90%的经理级员工是在本地招募并培训 的。 2011年，联合利华宣布在天津空港经济区投资 开办在北方地区的日化生产厂和食 品业务分销中心。于8月动工。2012年投产。
联合利华公司介绍
PPT架构：一、联合利华公司介绍二、联合利华旗下产品展示三、联合利华在中国的发展现状四、联合利华营销策略五、联合利华与宝洁的对比一、公司介绍：1、公司简介1929年，英国Lever Brother香皂公司与荷兰Margarine Unie 人造奶油公司签订协议，组建Unilever (联合利华) 公司。
总部设于荷兰鹿特丹和英国伦敦，分别负责食品及洗剂用品事业的经营。
联合利华的400多个品牌的产品畅销全球190多个国家和地区，是全球最大的冰淇淋、茶饮料、人造奶油和调味品生产商之一，也是全球最大的除味剂和大众护肤产品生产商之一。
每天有20亿消费者在世界各地使用联合利华的产品，每年全球的消费者共购买1700亿件联合利华的产品。
在六大洲拥有264个生产基地。
它们不断追求在安全、高效、优质与环保方面更优异的表现，执行联合利华全球的标准与管理体系。
联合利华相信成功的企业必须要以负责任的态度对社会产生积极的影响。
与社会共同创造财富、分享财富，支持当地经济发展，为社会培养人才，并积极担负企业社会责任。
2009年，联合利华在全球公益事业上共计投资8900万欧元。
公司宗旨是：以最高企业行为标准对待员工、消费者、社会和我们所生活的世界。
2、公司标志联合利华商标标志是由25个独特含义的小图案拼成的“U”字，下面为联合利华的英文名字“UNILEVER”，在中文地区的标志，另增加中文“联合利华”字样。
logo由25种图案构成，分别代表一种活力和产品品牌。
例如Sun/太阳活力的象征，人类赖以维生的自然资源，一切生命的起源。
DNA/基因双螺旋线形状代表生命的起源和生化科学，更是健康生活的关键。
Bee/蜜蜂创造力、传播、辛勤工作，和物种多样性，象征环境带来的机遇和挑战。
Hand/手象征感性、关心与需求。
Flower/花朵芳香，与「手」图案组合时，代表滋润乳液或乳霜。
Hair/发丝美丽的象征，与「花朵」图案组合时，令人联想到干净、芬芳；与「手」的图案组合时，则代表柔软Palm Tree/棕榈树多样的自然资源，也是天堂的象征Sauces or speads/调味酱代表混合与搅拌，表达混合香味、增添滋味之意Spoon/汤匙象征营养、口味与烹饪Bowl/碗满满一碗充满香味的食物，亦代表即食食品、热饮或汤品Spice and flavours/辣椒及调味料代表辣椒或新鲜配料Fish/鱼象征食品、海水或淡水Sparkle/火花明亮、健康、活力闪耀Bird/小鸟象征自由，从琐事中解脱，尽情享受生活乐趣Recycle/循环实现持续做好环保的承诺Lips/嘴唇象征美丽、美貌与品味兼具Ice cream/冰淇淋休闲、愉悦及享受Tea/茶植物或从植物萃取的菁华，例如茶叶，也是成长与耕耘的象征Particles/微粒代表科学、泡沫与活跃Frozen/冰冻冰冻是新鲜的象征，代表雪花Wave/浪花干净、清新与活力，代表个人清洁，与「衣物」图案一起使用，则代表衣物洗护Liquid/水滴代表干净的水和纯净Container/容器代表包装，一瓶个人使用的乳液Clothes/衣物代表美丽干净的衣物Heart/心象征爱、呵护与健康3、公司历史联合利华的使命：让您的生活更具活力。
联合利华内部绝密资料B-Country Presentation Singapore - Jeng Pauig
NPS Trend
Unilever Singapore
80 70 60 50 S$m7 1998 1999 2000 LE'01
Trading Domestic
Delivering the Growth
By Building Power Brands
Unilever Asia Supply Chain Workshop 30 Sept 2001 Singapore
Singapore Key Facts
• Population :
– Foreigners
4.018m
0.8m
• Ethnic Composition :
– Chinese 77%, Malay 14%, Indian 8%
5 (9) 3 A lot!
Focusing on Growth on Power Brands
Fueling the Growth
Focusing and Creating Resources for Growth
Price Increases MDC
SCC savings
“Focus” Volume Growth Overheads Containment TC
Unilever Singapore
6 5 4 3 S$m 2 1 0 -1 -2 -3 1996 1997 1998 1999 2000 LE'01
Supply Chain Key Challenges
• Sustaining High Customer Service levels as we move into the new regional sourcing regime • Developing more efficient distribution infrastructure and processes
联合利华内部资料大全英文版
03
Market and Competition
Market size
The global daily necessities market continues to grow, especially in emerging markets such as Asia and Africa, with a relatively fast growth rate.
Unilever offers a range of food products, including soups, sauces, spreads, frozen foods, snacks, etc. These products are formulated with fresh ingredients, aiming to provide a delicious and healthy diet while maintaining the nutritional value of the food
Unilever's revenue has grown at a compound annual growth rate (CAGR) of 3% over the past five years This growth has been driven by volume increases, pricing actions, and new product launches
单击此处添加正文，文字是您思想的提炼，为了最终呈现发布的良好效果，请尽量言简意赅的阐述观点；单击此处添加正文，文字是您思想的提炼，为了最终呈现发布的良好效果，请尽量言简意赅的阐述观点；单击此处添加正文，文字是您思想的提炼，为了最终呈现发布的良好效果，请尽量言简意赅的阐述观点；单击此处添加正文 10*14
联合利华组织架构分析PPT
3.2 联合利华在中国的发展
联合利华在中国采取的是典型的混合结构，综合考虑了地区、产 品、职能等单一结构的优点，力求从各个生产经营活动方面更加
贴近中国消费者，提供更高标准的产品和服务，支持“本土化”
战略的推行。
联合利华中国总部
地区
产品
职能
上海
北京
合肥
家庭 个人护理
食品
冰淇淋
管理
研发
采购
生产
4 联合利华依然存在的问题与分析
联合利华中国总部联合利华中国总部地区地区产品产品职能职能上海上海合肥合肥北京北京家庭家庭个人护理个人护理食品食品冰淇淋冰淇淋管理管理采购采购生产生产研发研发联合利华依然存在的问题与分析组织结构非规范化使得企业内部协调管理成本较高而且企业运行中可能会发生经营脱节和目标冲突
调查与评析
1 公司简介 2 组织架构分析
组织结构非规范化，使得企业内部协调管理成本较高，而且企 业运行中可能会发生经营脱节和目标冲突； 创新能力不够，产品研发经费投入不足； 缺乏对员工的深入培训。
分析：企业的组织结构并非一成不变，一个高效的组 织结构要能够应对内外经营环境的变化，并与组织的 发展战略相匹配。人的因素是至关重要的，要注重对 员工的培训。
• 注重地 区调适， 努力迎 合不同 国家消 费者的 口味和 偏好。
3 联合利华在中国
联合利华在中国的历史可追溯至80年前，利华兄弟在上海 黄浦江畔建立了中国肥皂有限公司。
1986年，联合利华重返中国，始终把成为可持续发展的本
土化跨国公司作为其努力的目标，并取得了显著的进展。 从1986年至今，联合利华在中国投资10亿美元，引进了多 项先进的专利技术，直接雇佣了超过5,000名中国员工， 间接提供了超过20,000个就业机会，年纳税近10亿元人民
联合利华的案例分析PPT课件
小结
联合利华由传统上的多国战略到20世纪90年代中 后期的全球战略，再到伴随竞争环境的变化不断 改进其组织结构，实行跨国战略，整合为“一个 联合利华”，这诸多的调整说明：跨国经营，势 在必得！
Thank You!
营销案例分析
❖ 多芬启示录 所谓的互动，网络营销专家刘东明提出包含两个层面，一是消费
者与品牌之间的互动，一是消费者与消费者之间的互动。消费者与品 牌之间的互动是指新一代的消费者不喜欢单向性、强制式的接受媒体 的信息传播，他们希望自己去在体验中主动感受。消费者与消费者之 间的互动，是指他们需要与别人分享、交换自己的体验。在消费者为 核心的时代，对互动的要求越来越强烈。
❖ 互动网站 多芬推出“真美运动”官方网站，通过网络和科技使
消费者的互动愿望实现。 1、 网站社区：多芬“真美运动”提出问题“什么是
真正的美丽？，讨论区域供消费者与消费者之间互动，访 问者可以交流关于”美丽“的理解，这个网站成为一个讨 论美丽、自尊等女性话题的全球性社区。
2、 专家专区：消费者可以同著名的“自尊”研究专 家进行实时网络对话机会。
多芬还同另一民间组织合作，邀请媒体和[url行业的 意见领袖，举办了一场大型研讨会，辩论美丽的真义。一 系列地方性研讨活动和照片影像巡展更是将这场辩论从精 英层推向民间社会。这个活动和网站的讨论社区作用相同 ，通过互动讨论，提供给消费者分享的机会。
营销案例分析
❖ 互动短片 多芬又大胆尝试互动式的网络短片，推出名为“演变
企业部门结构
人力资源部 Human Resources
通过引进、培养优秀人才，开发组织能力，为企业的发 展提供源源不断的动力。人力资源部致力于营造一个环 境，使员工可以充分发现和发挥自己的潜能
联合利华
第1章：分销商业务关系阐述 5
第2章：分销商的义务 6
第3章：联合利华的义务 9
第4章：与分销商的交易条款 10
第5章：分销商价目表 11
第二部分：分销商的聘用和终止
第6章：新分销商聘用程序和步骤 12
公司公布给分销商统一的客户价。
公司提供给分销商建议批发价以转售至批发市场。
定价方法：
在客户价基础上公司提供给分销商固定折扣作为利润。
依据不同的产品种类制定不同的分销折扣。
提前付款折扣：
提前付款折扣适用于分销商在15天内付款。
信用额度：
在正常情况下，联合利华提供相当于4周销量的信用额度。
分销商应向所有联合利华有关人员提供有关报告和报表。
分销商必须周期性处理过期或临近过期，破损及非价目表销售产品。
分销商必须周期性向公司申报相关支持费用，并随附有关支持的文件。
通知公司所有有关竞争对手及市场动向信息。
营运业务时应遵守当地法律法规。
营运业务时应遵守联合利华的商业准则。
第19章：分销商业务员(DSR)日销售报表 47
第20章：固定拜访计划和永久行程计划 48
第21章：联合利华销售主任(USS)永久行程计划 52
第22章：分销商利润管理 54
第23章：分销商仓储标准 56
第24章：分销商管理项目核查清单 58
严格遵循公司的交易条款。
专营销售：
严禁分销商销售、促销、鼓励销售竞争对手产品。
次要职责：
通过周报表的形式向联合利华汇报有关库存、信用及二级销售的信息。
定期与联合利华销售人员沟通有关销售，促销及其他运作状况。
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Resulting in (approximately): 100 fewer manufacturing sites €€1.6 billion buying savings by end 2002 €€0.5 billion manufacturing savings per annum
Path to Growth identifies what we will do to deliver on our promises to shareholders:
Increase revenue growth to 5% per annum
Increase operating margin from 10% to 15% by 2004
100 Q4 97 Q1 98 Q2 98 Q3 98 Q4 98 Q1 99 Q2 99 Q3 99 Q4 99 Q1 00 Q2 00 Q3 00
(Based on Quarterly Average Share prices)
The Market is concerned about our ability to execute our strategy
160
140
120
Peer Group
Peer Group:
Beiersdorf,Avon, Cadbury, Clorox, Coca Cola, Colgate, Danone, Eridania, Gillette, Heinz, Kao, Lion, L’Oreal, Nestle, P&G, Philip Morris, Reckitt Benckiser, Sara Lee, Shiseido, Pepsico
Finance Management Safety, Health & Environment
l a sharply focused brand portfolio
l new, alternative channels
allowing us to focus our investment on advertising and development
áIncrease operating margin by
processes and their linkages • Business behaviours • Outstanding performance
The Supply Chain Process Model
Supply Chain Mission & Strategy
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Information Management Human Resource Management Quality & Business Excellence
l simplifying our processes and structure
l driving synergies and efficiencies across the supply chain
allowing us to reduce costs and increase investments
Path to Growth -- 6 primary strategic thrusts
What is our strategy for the Path to Growth?
áIncrease revenue growth by
l using consumer insight to deliver superior consumer benefits
“The only way to safeguard our position is to perform, to deliver,
and to grow our business.”
Supply Chain - What does it take to succeed?
• Depth and breadth of the Supply Chain Professional Skills • An excellent overall understanding of the business, it’s
U n i l e v e r
Why do we need the Path to Growth?
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200
180 Unilever
Deliver an incremental €2.7billion in operating profit by 2004
Provide Unilever with the platform to deliver sustainable growth
Note: Figures do not include Bestfoods
Central to this is an Enterprise Culture, which fosters
l passion for winning l connected creativity l liberating rigour
World C: Close the gap to world class in supply chain within three years