航空服务客舱会话

Discussion
• When a passenger wants to put baggage in the galley, what would you say?
• A passenger,s bag is too big to put in the compartment or under the seat, how do you help him?
• A passenger leave the bag by the emergency exit, how would you do?
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Unit Four: Baggage--- Practice
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Unit Five: Before Take-off
--- Main Instruction
香槟酒，香槟色 毛巾 口渴的，渴望的 挂断, 拖延, 把...挂起
来 壁橱, 储藏室 的确, (口语)当然, 行 贵重的，有价值的 皮夹，钱夹 增补物，辅助的 舒适的
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Unit Five: Before Take-off
--- Using Skill
• People ask for directions or locations when they are in a new place. It is important for flight attendants to make a good service before take-off, because it’s a good beginning of the flight.
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Unit One: Boarding
--- Main Instruction
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Unit One: Boarding—Key Words
• aboard • aisle • green-colored • in the middle of • boarding pass • row • indicate • overhead compartment • allow • go through • window seat
Would you mind doning ------? No, I don’t mind. I’m afraid we are not allowed to do ------. I’m afraid you can’t do ------. too ----- to ------
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Unit Four: Baggage---
航空乘务英语
客舱会话
1
课程介绍
本课程介绍了机上最常用的服务用语与 对话。通过对本课程的学习，使学员熟悉航空乘 务工作
的基本内容，并具有基本的英语沟通能力。本 课
程的培训程序是： 主题介绍 (main instruction) 关键词汇 (key words) 运用技巧 (using skill) 分组讨论 (discussion) 运用练习 (practice)
it’s very important to make sure that there is
somebody can help the crew in case of emergency.
They should do upon the crew’s instruction.
• sentence pattern:
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Unit Three: Seating
--- Main Instruction
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Unit Three: Seating--- Key
• instruction • go over • willing • assistance • enlist • in case of • available • pull out • manage • complicate • properly • in that case • regulation • evacuate • upon • signal
• find seat: make sure the seat number---explain • ask others for help: must start the conversation politly. • sentence pattern:
Excuse me, Sir ------Please -----Thanks. ------- You’re welcome, Sir. May I ------Excuse me, Could (would) you please -----Please let us know if there is anything we can do for you.
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Unit Five: Before Take-off
--- Discussion
• What kind of service should we offer to the passengers before take off?
• A passenger with a baby doesn’t know how to fasten her seat belt. What would you day to help her?
customers if they want to give
grateful and
Those who accept help may feel
express their thanks.
• sentence pattern:
Excuse me, I want to --------. Can you help me to ---?
• When a passenger wants to take a empty seat, what would you say?
• When a passenger take the wrong seat, what would you do?
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Unit Two: Seating--- Practice
I’ll ---- if -----.
too -----to ---
Would you please ----?
I’m sorry ---- .
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Unit Two: Seating---
Discussion
• When a passenger wants to change seat with others, how do you help him?
• sentence pattern: Would you like -----? That sounds a good idea. Would that be all right? That would be fine, thank you. Would you like me to do ------ for you?
Unit Three: Seating---
Practice
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Unit Four: Baggage
--- Main Instruction
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Unit Four: Baggage--- Key
Words
• allow • block • regulation • emergency • galley • prepare
Excuse me, your seat is just beside ----.
------?
Are you willing to offer the assistance
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Unit Three: Seating--- Using
Skill
Your seat is just beside the emergency exit，would you please help the crew to open this door when in the emergency situation？
Words 知识，用法说明书 仔细检查，复习 乐意的, 自愿的 帮助
万一，假设 有用的，可用的 拉出 处理，应付，操纵 复杂 恰当的，适当的 在那种情况下 规章，规则 疏散，撤出 依附于，按照 信号
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Unit Three: Seating--- Using
Skill
• The seat beside the emergency exit:
允许，承认 防碍, 阻塞 规则, 规章, 调节, 校准 紧急情况, 突然事件 狭长船, 大型划船, 船上厨房 准备
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Unit Four: Baggage--- Using
Skill
• Ask for help： People may ask others for help when they
are in trouble or in need, but before they do so, they must start the conversation politely. • sentence pattern:
So please read this safety instruction now.
您正好坐在紧急出口座位上，当发生紧急 情况时，您是否愿意帮助机组成员打开这个出口？
请您现在阅读一下出口座位须知卡。
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Unit Two: Seating---
Discussion
• What would you say to the passenger whose seat is just beside the emergency exit?
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Unit One: Boarding—Practice
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Unit Two: Seating--- Main
Instruction
8Hale Waihona Puke Unit Two: Seating--- Key Words