五星级酒店英语大全

国外生活必备英文词汇全搜索－住

宿篇1

前台：

company 陪伴，同伴

single room 单人房

double room 双人房

intend 想要，打算

party （参加共同活动的）一批，一组，一组人

date 日期，日子

kind 种，类

bath 浴室

shower 淋浴

suite （一套）房间

deluxe 豪华的

presidential 总统的，总统职务的available 可用的，合用的，可得到的，可到达的

fully 完全地，彻底地

name 名字，姓，姓名，名称address 地址

the phone number 电话号码

be able to 能，会

guarantee 保证，担保，包，管occupancy 占有，占用

peak 最高的，高峰的

arrival 到来，到达

departure 启程，离开，出发

book 预定，定

hotel 旅馆

offer 提出，提供

discount 折扣

vacancy 空，空房间

solid 全部地

be full up 全满

include 包括，包含

major 较大范围的，主要的international 国际的，世界的provide with 提供

mini-bar 小冰柜

sort 种类，类别

price 价格，价钱

dollar 美元

service 服务，服侍

of course 当然rate 价格，费用

tax extra 另加税金

look forward to 期待，希望

receive 接待，接见，欢迎

guest 旅客，宿客

welcome to 欢迎到来

bellboy 行李员，旅客服务员

madam 夫人，女士，太太

trip 旅行，旅程

take care of管理，照看

baggage 行李，

carry 运送，手提

suitcase 手提箱，衣箱

show 带领，指引，给看

lead 带领，引领，领路

give sb.a hand帮...的忙

allow 允许，准许

wish 愿，希望

pleasant 令人愉快的，舒适的

enjoy 享受

a good time 快乐时光

pleasure 快乐，愉快，高兴

not at all 不用谢，没关系

mention 提及，提到

registration登记，注册

at one's service 为...服务

behind 在后面，在...背后

remember 记住，记得

return 送还，还归

firmly 稳固地

go to bed 上床睡觉

check 检查，核对

list 名单，一览表

fill to 填写

form 表格

have a look 看一看

passport 护照

mind 介意，反对

fill out 填写

prepare 准备，预备

key card 出入证

seat 座位

file 档案

identification身分的证明

straight 马上，立刻

separately 单独地

opposite 在...的对面

gift 礼品，礼物

elevator [美]电梯

directly 直接地

straight 笔直的

traffic 交通

distance 直接地

intersection 交叉点，十字路口

suggest 建议，提出（意见，计划）

等

popular 受欢迎的，大众（或某种人）

喜爱的

tourist 旅行者，游览者，观光者

famous 著名的，出名的

tourist attraction 旅游胜地

history 历史

direction 方向，方位

well-known 出名的，众所周知的

scene 景色，景象

attractive 有吸引人的，引起兴趣的

interest 兴趣

dynasty 王朝，朝代

classical 古典的

architecture建筑风格

exquisite 精致的，精巧的

artistic value 艺术价值

chance 机会

feast one's eyes让某人一包眼福

typical 典型的，代表性的

pearl 珍珠

The Jade Buddha Temple 玉佛寺

what's more 另外

construction建造，构造，结构

magnificent 壮丽的，宏伟的

enjoy 欣赏，喜爱

stamp 邮票

stick 粘贴，张贴

envelope 信封，封套

sticker 背后有粘胶的标签

ticket 票

airline 航空公司

wonder 想知道

consider 考虑，细想

in advance 预先

economy 经济

time-table 时刻表

flight 班机

airport 机场

国外生活必备英文词汇全搜索－住

宿篇2

rear stalls 戏院正方后座

in order 妥当，就绪

suppose 猜想，料想，想象

matinee 日戏

dress circle戏院的二楼厅

cancel 取消

except 除...之外

performance 演出

acrobatic 杂技的

prefer 更喜欢

exchange 兑换，（货币）交换

bill 钞票，纸币

currency 货币

according to根据...所说，按照

equivalent 相等的，相当的

note 纸币

sign 签名，署名

exchange memo 兑换水单

counter 柜台

prohibit 禁止，阻止

government 政府

information 信息

bottom line 底线

endorse 在（支票等）背面签名，背

书

signature 签名，署名

top line 头一行

receipt 收据，收条

amount 数额

certificate 单据

purchase 买，购买，购置，所购物

countersign 副署，连署

in duplicate（正副）一式两份

policy 政策，方针

understand 懂，理解

awfully 非常，很

describe 描绘，叙述，形容

apologize 道歉

trouble 麻烦，烦恼

manager 经理

solve 解决

carelessness粗心，疏忽，粗枝大叶

advise to 劝...

inconvenience 不方便

toilet 洗室

sincerely 真诚地，诚恳地，真挚地

previous 先的，前的

occupant 占有人，占用者，居住者

access 进入

responsible 有责任的，（应）责任的

necklace 项圈，项链

safety box 保险柜

arrange 安排

in touch with 联系，接触

as soon as 一...就...

try one's best 努力，尽力

possible 可能的

regulation 规则，规章，法规

noise 噪音，嘈杂声

several 几个，数个

misunderstand 误会，误解

explain 解释，说明

relax 放松

calm 使平静，使镇定

in charge 主管

housemaid 客房服务员

release 再出租

measure 措施，方法

understaffed人员太少的，人员不足的

accommodation cost 宿费

cashier 出纳

check in 入住登记

check out 办理退房手续

deluxe suite豪华套间

dining hall 餐厅

double room 双人间

foreign exchange counter 外币兑换处

hotel directory 旅馆指南

hotel lobby 饭店大堂

hotel rates 房价

information desk 总台

porter 行李员

reservation desk 预定处

room charge sheet 房价表

room with bath 带有浴室的客房room with good ventilation 通风良好的客房

single room 单人间

suite 套间

telephone operator 总机接线员

in touch with 联系，接触

as soon as 一...就...

try one's best 努力，尽力

possible 可能的

regulation 规则，规章，法规

noise 噪音，嘈杂声

several 几个，数个misunderstand 误会，误解

explain 解释，说明

relax 放松

calm 使平静，使镇定

in charge 主管

housemaid 客房服务员

release 再出租

measure 措施，方法

understaffed人员太少的，人员不足的accommodation cost 宿费

cashier 出纳

check in 入住登记

check out 办理退房手续

deluxe suite豪华套间

dining hall 餐厅

double room 双人间

foreign exchange counter 外币兑换处hotel directory 旅馆指南

hotel lobby 饭店大堂

hotel rates 房价

information desk 总台

porter 行李员

reservation desk 预定处

room charge sheet 房价表

room with bath 带有浴室的客房room with good ventilation 通风良好的客房

single room 单人间

suite 套间

telephone operator 总机接线员

国外生活必备英文词汇全搜索－饮食篇1 餐具：

coffee pot 咖啡壶

coffee cup 咖啡杯

paper towel 纸巾

napkin 餐巾

table cloth 桌布

tea -pot 茶壶

tea set 茶具

tea tray 茶盘

caddy 茶罐

dish 碟

plate 盘

saucer 小碟子

rice bowl 饭碗

chopsticks 筷子

soup spoon 汤匙

knife 餐刀

cup 杯子

glass 玻璃杯

mug 马克杯

picnic lunch 便当

fruit plate 水果盘

toothpick 牙签

中餐：

bear's paw 熊掌

breast of deer 鹿脯

beche-de-mer; sea cucumber 海参

sea sturgeon 海鳝

salted jelly fish 海蜇皮

kelp, seaweed 海带

abalone 鲍鱼

shark fin 鱼翅

scallops 干贝

lobster 龙虾

bird's nest 燕窝

roast suckling pig 考乳猪

pig's knuckle 猪脚

boiled salted duck 盐水鸭

preserved meat 腊肉

barbecued pork 叉烧

sausage 香肠

fried pork flakes 肉松

BAR-B-Q 烤肉

meat diet 荤菜

vegetables 素菜

meat broth 肉羹

local dish 地方菜

Cantonese cuisine 广东菜

set meal 客饭

curry rice 咖喱饭

fried rice 炒饭

plain rice 白饭

crispy rice 锅巴

gruel, soft rice , porridge 粥—

noodles with gravy 打卤面

plain noodle 阳春面

casserole 砂锅

chafing dish, fire pot 火锅

meat bun 肉包子

shao-mai 烧麦

preserved bean curd 腐乳

bean curd 豆腐

fermented blank bean 豆豉

pickled cucumbers 酱瓜

preserved egg 皮蛋

salted duck egg 咸鸭蛋

dried turnip 萝卜干

西餐与日本料理：

menu 菜单

French cuisine 法国菜

today's special 今日特餐

chef's special 主厨特餐

buffet 自助餐

fast food 快餐

specialty 招牌菜

continental cuisine 欧式西餐

aperitif 饭前酒

dim sum 点心

French fires 炸薯条

baked potato 烘马铃薯

mashed potatoes 马铃薯泥

omelette 简蛋卷

pudding 布丁

pastries 甜点

pickled vegetables 泡菜

kimchi 韩国泡菜

crab meat 蟹肉

prawn 明虾

conch 海螺

escargots 田螺braised beef 炖牛肉

bacon 熏肉

poached egg 荷包蛋

sunny side up 煎一面荷包蛋

over 煎两面荷包蛋

fried egg 煎蛋

over easy 煎半熟蛋

over hard 煎全熟蛋

scramble eggs 炒蛋

boiled egg 煮蛋

stone fire pot 石头火锅

sashi 日本竹筷

sake 日本米酒

miso shiru 味噌汤

roast meat 铁板烤肉

sashimi 生鱼片

butter 奶油

冷饮：

beverages 饮料

soya-bean milk 豆浆

syrup of plum 酸梅汤

tomato juice 番茄汁

orange juice 橘子汁

coconut milk 椰子汁

asparagus juice 芦荟汁

grapefruit juice 葡萄柚汁

vegetable juice 蔬菜汁

ginger ale 姜汁

sarsaparilla 沙士

soft drink 汽水

coco-cola (coke) 可口可乐

tea leaves 茶叶

black tea 红茶

jasmine tea 茉莉(香片)

tea bag 茶包

lemon tea 柠檬茶

white goup tea 冬瓜茶

honey 蜂蜜

chlorella 绿藻

soda water 苏打水

artificial color 人工色素

ice water 冰水

mineral water 矿泉水

distilled water 蒸馏水

long-life milk 保久奶

condensed milk 炼乳; 炼奶

cocoa 可可

coffee mate 奶精

coffee 咖啡

iced coffee 冰咖啡

white coffee 牛奶咖啡

black coffee 纯咖啡

ovaltine 阿华田

chlorella yakult 养乐多

essence of chicken 鸡精

ice-cream cone 甜筒

sundae 圣代; 新地

ice-cream 雪糕

soft ice-cream 窗淇淋

vanilla ice-cream 香草冰淇淋

ice candy 冰棒

milk-shake 奶昔

straw 吸管

国外生活必备英文词汇全搜索－饮

食篇2

水果：

pineapple 凤梨

watermelon 西瓜

papaya 木瓜

betelnut 槟榔

chestnut 栗子

coconut 椰子

ponkan 碰柑

tangerine 橘子

mandarin orange 橘

sugar-cane 甘蔗

muskmelon 香瓜

shaddock 文旦

juice peach 水蜜桃

pear 梨子

peach 桃子

carambola 杨桃

cherry 樱桃

persimmon 柿子

apple 苹果

mango 芒果

fig 无花果

water caltrop 菱角

almond 杏仁

plum 李子

honey-dew melon 哈密瓜

loquat 枇杷

olive 橄榄

rambutan 红毛丹

durian 榴梿

strawberry 草莓

grape 葡萄

grapefruit 葡萄柚

lichee 荔枝

longan 龙眼

wax-apple 莲雾

guava 番石榴

banana 香蕉

熟菜与调味品：

string bean 四季豆

pea 豌豆

green soy bean 毛豆soybean sprout 黄豆芽

mung bean sprout 绿豆芽bean sprout 豆芽

kale 甘蓝菜

cabbage 包心菜; 大白菜broccoli 花椰菜

mater convolvulus 空心菜dried lily flower 金针菜mustard leaf 芥菜

celery 芹菜

tarragon 蒿菜

beetroot, beet 甜菜

agar-agar 紫菜

lettuce 生菜

spinach 菠菜

leek 韭菜

caraway 香菜

hair-like seaweed 发菜preserved szechuan pickle 榨菜salted vegetable 雪里红lettuce 莴苣

asparagus 芦荟

bamboo shoot 竹笋

dried bamboo shoot 笋干chives 韭黄

ternip 白萝卜

carrot 胡萝卜

water chestnut 荸荠

ficus tikaua 地瓜long crooked squash 菜瓜

loofah 丝瓜

pumpkin 南瓜

bitter gourd 苦瓜

cucumber 黄瓜

white gourd 冬瓜

gherkin 小黄瓜

yam 山芋

taro 芋头

beancurd sheets 百叶

champignon 香菇

button mushroom 草菇

needle mushroom 金针菇

agaricus 蘑菇

dried mushroom 冬菇

tomato 番茄

eggplant 茄子

potato, spud 马铃薯

lotus root 莲藕

agaric 木耳

white fungus 百木耳

ginger 生姜

garlic 大蒜

garlic bulb 蒜头

green onion 葱

onion 洋葱

scallion, leek 青葱

wheat gluten 面筋

miso 味噌

seasoning 调味品

caviar 鱼子酱

barbeque sauce 沙茶酱

tomato ketchup, tomato sauce 番茄酱

mustard 芥茉

salt 盐

sugar 糖

monosodium glutamate , gourmet

powder 味精

vinegar 醋

sweet 甜

sour 酸

bitter 苦

lard 猪油

peanut oil 花生油

soy sauce 酱油

green pepper 青椒

paprika 红椒

star anise 八角

cinnamon 肉挂

curry 咖喱

maltose 麦芽糖

糖与蜜饯：

jerky 牛肉干

dried beef slices 牛肉片

dried pork slices 猪肉片

confection 糖果

glace fruit 蜜饯

marmalade 果酱

dried persimmon 柿饼

candied melon 冬瓜糖

red jujube 红枣

black date 黑枣

glace date 蜜枣

dried longan 桂圆干

raisin 葡萄干

chewing gum 口香糖

nougat 牛乳糖

mint 薄荷糖

drop 水果糖

marshmallow 棉花糖

caramel 牛奶糖

peanut brittle 花生糖

castor sugar 细砂白糖

granulated sugar 砂糖

sugar candy 冰糖

butter biscuit 奶酥

rice cake 年糕

moon cake 月饼

green bean cake 绿豆糕

popcorn 爆米花

chocolate 巧克力

marrons glaces 糖炒栗子

国外生活必备英文词汇全搜索－饮

食篇3

牛排与酒：

breakfast 早餐

lunch 午餐

brunch 早午餐

supper 晚餐

late snack 宵夜

dinner 正餐

ham and egg 火腿肠

buttered toast 奶油土司

French toast 法国土司

muffin 松饼

cheese cake 酪饼

white bread 白面包

brown bread 黑面包

French roll 小型法式面包

appetizer 开胃菜

green salad 蔬菜沙拉

onion soup 洋葱汤

potage 法国浓汤

corn soup 玉米浓汤

minestrone 蔬菜面条汤

ox tail soup 牛尾汤

fried chicken 炸鸡

roast chicken 烤鸡

steak 牛排

T-bone steak 丁骨牛排

filet steak 菲力牛排

sirloin steak 沙朗牛排

club steak 小牛排

well done 全熟

medium 五分熟

rare 三分熟

beer 啤酒

draft beer 生啤酒

stout beer 黑啤酒

canned beer 罐装啤酒

red wine 红葡萄酒

gin 琴酒

brandy 白兰地

whisky 威士忌

vodka 伏特加

on the rocks 酒加冰块

rum 兰酒

champagne 香槟

其他小吃：

meat 肉

beef 牛肉

pork 猪肉

chicken 鸡肉

mutton 羊肉

bread 面包

steamed bread 馒头

rice noodles 米粉

fried rice noodles 河粉

steamed vermicelli roll 肠粉

macaroni 通心粉

bean thread 冬粉

bean curd with odor 臭豆腐

flour-rice noodle 面粉

noodles 面条

instinct noodles 速食面

vegetable 蔬菜

crust 面包皮

sandwich 三明治

toast 土司

hamburger 汉堡

cake 蛋糕

spring roll 春卷

pancake 煎饼

fried dumpling 煎贴

rice glue ball 元宵

glue pudding 汤圆

millet congee 小米粥

cereal 麦片粥

steamed dumpling 蒸饺

ravioli 馄饨

饭店交流用语之欢迎、问候用语

1、Good morning(afternoon, evening),

sir(madam)

早上（下午、晚上）好，先生（夫人）。

2、How do you do?

您好！（初次见面）

Glad to meet you.

很高兴见到您。

3、How are you?

您好吗？

Fine, thanks. And you?

很好，谢谢。您好吗？

4、Welcome to our hotel (restaurant,

shop).

欢迎到我们宾馆（餐厅、商店）来。

5、Wish you a most pleasant stay in our

hotel.

愿您在我们宾馆过得愉快。

6、I hope you will enjoy your stay with

us.

希望您在我们宾馆过得愉快。（客人

刚入店时）

I hope you are enjoying your stay with us.

希望您在我们宾馆过得愉快。（客人在饭店逗留期间）

I hope you have enjoyed your stay with us.

希望您在我们宾馆过得愉快。（客人离店时）

7、Have a good time!

祝您过得愉快！

8、***hotel, front desk. Can I help you?

***饭店，前厅。您找谁？

9、Sorry, I’ve dialed the wrong number.对不起，我拨错号了。

10、May I speak to your general manager?

能和你们总经理说话吗？Speaking.

我就是。

11、Sorry, he is not in at the moment. 对不起，他现在不在。

Would you like to leave a message?

您要留口信吗？

12、Pardon.

对不起，请再说一遍，好吗？

I beg your pardon.

对不起，请再说一遍，好吗？

饭店交流用语之祝贺用语

13、Congratulations!

祝贺您！

14、Happy birthday!

生日快乐！

15、Happy new year!

新年快乐！

16、Merry Christmas!

圣诞快乐！

17、Have a nice holiday!

假日快乐！

18、Wish you every success!

祝您成功！

答谢和答应语:

19、Thank you (very much).

谢谢您（非常感谢）。

20、Thank you for your advice (information, help)

感谢您的忠告（信息、帮助）。

21、It’s very kind of you.

谢谢，您真客气。

22、You are welcome.

不用谢。

23、Not at all.

不用谢。

Don’t mention it.

不用谢。

24、It’s my pleasure.

非常高兴为您服务。

(With pleasure.)

(My pleasure.)

25、I am at your service.

乐意为您效劳。

26、Thank you for staying in our hotel.

感谢您在我们酒店下榻。

27、I’m sorry.

很抱歉。

28、Excuse me.

对不起。

29、I’m sorry, It’s my fault.

很抱歉。那是我的过错。

30、Sorry to have kept you waiting.

对不起，让您久等了。

31、Sorry to interrupt you.

对不起，打扰您了。

32、I’m sorry about this.

对此表示抱歉。

33、I apologize for this.

我为此道歉。

34、That’s all right.

没关系。

35、Let’s forget it.

算了吧。

饭店交流用语之征询和指路用语

36、Can(May)I help you?

我能帮您什么吗？

Yes, please.

好的。

37、What can I do for you.

我能为您干点什么？

38、Is there anything I can do for you?

有什么能为您效劳的吗？

请稍等一下。

40、May I use your phone?

我能借用您的电话吗？

Certainly.

当然可以。

Yes, of course.

当然可以。

41、Go upstairs/downstairs.

上楼/下楼。

42、It’s on the second (third) floor.

在二（三）楼。

43、Excuse me.

对不起。

Where is the washroom (restroom,

elevator)?

请问盥洗室（休息室、电梯）在哪儿？

This way, please.

请这边走

Turn left /right.

往左转/右转。

45、It’s in the lobby near the main

entrance.

在大厅靠近大门。

46、It’s in th e basement at the end of

the corridor.

在地下室走廊尽头。

饭店交流用语之提醒和告别用语

47、Mind/(Watch)your step.

请走好。

48、Please be careful.

请当心。

49、Please don’t leave anything behind.

请别遗忘您的东西。

50、Don’t worry.

别担心。

51、Take it easy.

放心好了。

52、Please don’t smoke here.

请不要在这边抽烟。

53、Goodbye.

再见。

54、See you late.

再见。

55、Good night.

晚安。

56、See you tomorrow.

明天见。

57、Goodbye and thank you for

coming.

再见，谢谢您的光临。

58、Goodbye and hope to see you

again.

再见，希望再见到您。

59、Have a nice trip!

一路平安！

60、Wish you a pleasant journey! Good

luck!

祝您旅途愉快！祝您好运！

饭店交流用语之前厅和客房部用语

1、Have you a reservation?

您预定过了吗？

2、May I know your name and room

number?

您能告诉我您的名字与房间号吗？

3、Here is your room key.

给您房间钥匙。

4、Please pay at the cashier’s desk over

there.

请去那边帐台付款。

5、Are these your baggage?

这些是您的行李吗？

May I take them for you?

我来帮您拿好吗？

6、Housekeeping, may I come in?

客房服务员，我可以进来吗？

7、Leave your laundry in the laundry in

the laundry bag behind the bathroom

door.

请把要洗的东西放在浴室门后的洗

衣袋中。

8、I hope I’m not disturbing you.

我希望没有打扰您。

9、One moment, madam. I’ll bring

them to you right away.

等一会儿，夫人。我马上送来。

10、I’ll send for an

electrician( doctor, ……)

我给您请电工（大夫……）。

餐饮部：

11、Sit down, please. Here is the menu.

请坐，给您菜单，先生。

May I take your order, sir?

您要点菜吗？

12、What would you like to have,

coffee or tea?

您要喝咖啡还是茶？

13、Would you like to have any wine

with you dinner?

您用餐时要喝点酒吗？

14、Service hours are:

（餐厅）供应时间是：

7:00a.m.to 9:00a.m.for breakfast.

早餐7点到9点。

11:30a.m.to1: 30p.m.for lunch.

午餐11点半到1点半。

6:30p.m.to 8:30p.m.for dinner.

晚餐6点半到8点半。

15、Here is the bill. Please sign it.

这是您的账单，请签字。

饭店交流用语之销售用语

005-1-4 15:40:12

1、What kind of rooms(foods) would

you like to have?

您需要什么样的房间（吃什么样的

菜）？

2、Here is a brochure of our hotel and

tariff.

这是介绍我们饭店的小册子和价目

表。

3、We’ll give you a 10%(ten percent )

discount.

我们给您九折优惠。

4、We’ll offer tour guides

complimentary breakfasts.

我们给陪同提供免费早餐。

5、We accept your terms.

我们接受您的条件。

6、May I introduce myself?

让我介绍我自己。

7、May I present you a litter souvenir?

请接受我们的一点小纪念品。

8、Let’s drink to our friendship!

为我们的友谊干杯！

9、Let me propose a toast to the health

of our guests!

建议为在座客人的健康干杯！

10、Cheers!(Bottoms!)

干杯！

11、How do you like Chinese food?

您喜欢中国菜吗？

12、What do you think of our service? 您对我们的服务有什么意见？

13、Thank you for your

comments(compliment, suggestions).

谢谢您给我们提的意见（赞扬、建议）。

14、I’m afraid it’s against the hotel’s regulations.

这是违反饭店规章制度的。

15、In our hotel we don’t accept tips.

我们饭店是不收小费的。

It’s our pleasure to serve our guests well.

我们为能为客人服务好而感到高兴。Thank you all the same.

然而，还是要谢谢您。

16、I’m afraid you’ll have to pay for the damage.

您必须赔偿。

17、Thank you for telling us about it. 谢谢您告诉我们

I’ll look int o the mater right away.

我马上去处理这件事情。

18、I assure you it wont happen again. 我保证此类事情不会再发生。

19、Please don’t worry, sir (madam)

先生（夫人），请不必担心。

I will send someone up to your room right away.

我马上派人到你的房间去。

20、I can’t guarantee anything, but I’ll try my best.

我不能保证，但我会尽力而为。21、What can I show you.

您要买什么？

22、How do you like this fashion (color, size, design )?

您喜欢这种款式（颜色、尺寸、图案）吗？

23、The extra large size of this color is out of stock.

这种颜色的特大号已经卖完了。Please try us again tomorrow.

请明天再来看看。24、They are altogether 175(one

hundred and seventy-five) Yuan.

共计175元。

You may pay in cash or with credit

card.

您可以付现金也可以用信用卡。

25、You have made a good choice, you

have very good taste.

您真会买东西，眼力真好。

宾馆英语之预订房间

1．I'd like to book a double room for

Tuesday next week．

下周二我想订一个双人房间。

2．What's the price difference？

两种房间的价格有什么不同？

3．A double room with a front view is

140 dollars per night，one with a rear

view is 115 ollars per night．

一间双人房朝阳面的每晚140美元，

背阴面的每晚115美元。

4．I think I'll take the one with a front

view then．

我想我还是要阳面的吧。

5．How long will you be staying？

您打算住多久？

6．We'll be leaving Sunday morning．

我们将在星期天上午离开。

7．And we look forward to seeing you

next Tuesday．

我们盼望下周二见到您。

8．I'd like to book a single room with

bath from the after-noon of October 4

to the morning of October 10．

我想订一个带洗澡间的单人房间，10

月4日下午到10月10日上午用。

9．We do have a single room available

for those dates．

我们确实有一个单间，在这段时间可

以用。

10．What is the rate，please？

请问房费多少？

11．The current rate is＄50 per night．

现行房费是50美元一天。

12．What services come with that？

这个价格包括哪些服务项目呢？

it．

听起来还不错。这个房间我要了。

14．By the way，I'd like a quiet room

away from the street if the is possible．

顺便说一下，如有可能我想要一个不

临街的安静房间。

Dialogue A

A：Room Reservations．Good

afternoon．

B：I'd like to book a double room for

Tuesday next week．

A：That's fine，sir．A double room

for Tuesday，September12th，with a

front view or rear view？

B：What's the price difference？

A：A double room with a front view is

140 dollars per night，one with a rear

view is 115 dollars per night．

B：I think I'll take the one with a front

view then．

A：How long will you be staying？

B：We'll be leaving Sunday morning．

A：That will be five nights，

sir．Thank you very much，and we look

forward to seeing you next Tuesday．

B：Good．That's all settled

then．Good-bye．

A：Good-bye．

Dialogue B

A：Advance Reservations．Can I help

you？

B：Yes，I'd like to book a single room

with a bath from the afternoon of

October 4 to the morning of October

10．

A：Yes，we do have a single room

available for those dates．

B：What is the rate，please？

A：The current rate is＄50 per night．

B：What services come with that？

A：For＄50 you'll have a radio，a

color television，a telephone and a

major international newspaper

delivered to your room everyday．

B：That sounds not bad at all．I'll take

A：Very good．Could you tell me your

name，sir，please？

B：Yes，it is Moore．

A：How do you spell it，please？

B：It's M-O-O-R-E．

A：M-O-O-R-E．And what is your

address，please？

B：It is 3600 Montague Boulevard，

Hattiesburg，Mississiippi39401

U．S．A．．

A：Excuse me，sir，but could you

speak a little more slowly，please？

B：Sure，no problem．It's 3600

Montague Boulevard，Hattiesburg，

Mississippi 39401 U．S．A．．Have you

got it？

A：Yes，so it is 3600 Montague

Boulevard，Hattiesburg，Mississippi

39401 U．S．A．．

B：That's right．

A：What about your telephone

number？

B：（601）264-9716．By the way，

I'd like a quiet room away from the

street if that is possible．

A：A quiet room away from the street

is preferred．O．K．．We'll mail you

a reservation card confirming your

booking as soon as possible．We look

forward to your visit．

B：Thank you and good-bye．

A：Good-bye．

Words and Expressions

settle v．解决

available a．可得到的，有用的

confirm vt．使坚定，认可

Mississippi n．密西西比（美国州

名）

宾馆英语之在宾馆门口

15．Welcome to our hotel．

欢迎光临。

16．So you have got altogether four

pieces of baggage？

您一共带了4件行李，是不是？

17．Let me have a check again．

让我再看一下。

18．The Reception Desk is straight

ahead．

接待处就在前面。

19．After you, please．

你先请。

20．Excuse me, where can I buy some

cigarettes？

劳驾。我到哪儿可买到香烟？

21．There is a shop on the ground

floor．

一楼有个商店。

22．It sells both Chinese and foreign

cigarettes．

在那儿可买到中国香烟和外国香烟。

23．Can I also get some souvenirs

there？

也可以买到纪念品吗？

24．There is a counter selling all kinds

of souvenirs．

有个柜台出售各种各样的纪念品。

25．Excuse me, where is the

restaurant？

劳驾，请问饭厅在哪儿？

26．We have Chinese restaurant and a

western－style restaurant．Which one

do you prefer？

我们有中餐厅和西餐厅，你愿意去哪

个？

27．I'd like to try some Chinese food

today．

今天我想尝尝中国菜。

Dialogue A

（A car pulls up in front of Huatian

Hotel and a doorman

（A）goes forward to meet the guests

B and C, opening the door of the car

for them．）

A：Good evening，sir and

madam．Welcome to our hotel．

Mr Bell（B）: Thanks．Good evening．

A：（Opening the trunk, taking out the

baggage and looking at the name on

the baggage tags）

I'm the doorman, sir．So you have got

altogether four pieces of baggage？B：Er．Maybe five, Margaret（C）？A：Five？Oh, sorry．Let me have a check again．

C：Oh，no，Henry．Always poor memory！We've got only four．

B：I see．

（To the doorman）Sorry，boy．You're right．Four pieces．A：Never mind, sir．The Reception Desk is straight ahead．After you，please．

B：Yes，thank you．

Dialogue B

A：Excuse me．Where can I buy some cigarettes？

B：There is a shop on the ground floor．It sells both Chinese and foreign cigarettes．

A：Can I also get some souvenirs there？

B：Yes, sir．There is a counter selling all kinds of souvenirs．

A：By the way, where is the men's room？

B：There is one at the end of the corridor．

A：Thank you．

B：You are welcome．

Dialogue C

A：Excuse me, where is the restaurant？

B：We have Chinese restaurant and a western-style restaurant．Which one do you prefer？

A：I'd like to try some Chinese food today．

B：The Chinese restaurant is on the second floor．

A：What are the hours at the restaurant？

B：Breakfast 6: 0 to 9: 00 a.m. ; Lunch 11: 30 a.m. to2: 00 p．m. ; Dinner 5: 30 to 9: 00 p.m.

A：Thank you．B：You're welcome．

Words and Expressions

cigarette n．香烟、纸烟

souvenir n．纪念品，纪念物

corridor n．走廊

宾馆英语之在接待处 1

28．I want a double room with a bath．

我要一间有浴室的双人房。

29．How much a day do you charge？

每天收费多少？

30．It is hundred yuan a day including

heating fee，but excluding service

charge．

一百元一天，包括供暖费但不包括服

务费。

31．It's quite reasonable．

收费十分合理。

32．How long do you intend to stay in

this hotel？

您准备住多久？

33．Have you got through with the

check－in procedure？

你是否已经办妥住宿登记手续？

34．Can I book a single room for my

friend beforehand as he will arrive in

Shanghai tomorrow morning？

我能为我的朋友预订一间单人房

吗？他将于明天早上到达上海。

35．Would you mind filling in this

form and pay a hundred yuan in

advance for him．

请填好并预付一百元钱。

36．This is a receipt for paying in

advance．Please keep it．

这是预付款收据，请收好。

37．Have you any vacant（spare）room

in the hotel？

旅馆里有空余房间吗？

38．Sorry，we have no vacant（spare）

room for you．But I can recommend

you to the Orient Hotel where you may

get a spare room．

对不起，我们已经客满了。但是我可

以介绍您去东方饭店，那里有空余的

房间。

39．Good afternoon，my room number

is 321．Any mail for me？

下午好！我的房号是321。有我的信

吗？

40．Yes．You have two letters and one

telegram，also a message was left by a

lady before one hour．

有的。您有两封信和一封电报，一小

时前有一位小姐来电话留言给您。

41．I'll mail a letter to U．S．A．by

airmail．

我要寄一封航空信到美国。

42．How much do I have to pay for

you？

我要付多少钱？

43．A letter generally mails to

America—Europe—Africa by

airmail．First 20 grams is 20 yuan．

通常一封寄到美国、欧洲、非洲的航

空信，20克收费20元。

Dialogue A

（A：Receptionist B：Guest）

B：I want a double room with a

bath．How much aa day doyou

charge？

A：It is a hundred yuan a day

including heating fee but excluding

service charge．

B：It's quite reasonable．

A：How long do you intend to stay in

this hotel？

B：I shall leave in a fortnight（half a

month）．

A：Have you got through with the

check－in procedure？

B：Oh，yes，I'm going to fill in the form

of registration right now．Can I book a

single room for my friend before hand

as he will arrive in Shanghai tomorrow

morning？

A：Sure．Here is the form for

reservations．Would you mind filling in

this form and pay hundred yuan in

advance for him．

B：All right．This is one hundred yuan

to pay for my reservation．

A：Thank you．This is a receipt for

paying in advance．Please keep it．

Dialogue B

B：Have you any vacant（spare）room

in the hotel？

A：Sorry，we have no vacant（spare）

room for you．But I canre commend

you to the Orient Hotel where you may

get as pare room．

B：That sounds very good！Can I book

the plane ticket（train ticket，ship

ticket）here？

A：Please go to the CAAC office to

book your plane ticket．If you want to

book your train ticket or ship ticket，

you'd better go to the Shanghai

International TravelService．

B：Could you tell me how many kinds

of rooms do you have？

A：There are single rooms，double

rooms，suites and deluxe suites in our

hotel．Every room is equipped with a

bat hand a telephone．

B：Oh，I see．Thanks．

A：You are welcome．

Dialogue C

（A：Guest B：Receptionist）

A：Good afternoon，my room number

is 321．Any mail for me？

B：Yes．You have two letters and one

telegram，also a message was left by a

lady before one hour．

A：Let me see who called…？I have

to make a phone call．Will you get me

the party？Here is the number．

B：OK．Wait for moment．… Here is

your party．

A：Thank you．I'll mail a letter to

U．S．A．by airmail．How much do

I have to pay for you？

B：A letter generally mall to America-

Europe- Africa by airmail．First 20

grams is 20 yuan．Each additional

20grams is 15 yuan．

A：Oh，I see．Thank you very much．

Words and Expressions

heating fee 供暖费

exclude vt．把……排除在外

reasonable a．（价钱）公道的，

不贵的

fortnight n．十四日，两星期

procedure n．过程，步骤，程序

check－in procedure 住宿登记手续

registration n．登记，注册

deluxe suites 豪华套房

宾馆英语之在接待处 2

2005-1-18 22:34:50

44．Yes，we do have a reservation for

you．

对了，我们这儿是有您预订的房间。

45．Would you please fill out this form

while I prepare your key card for

you？

请您把这份表填好，我同时就给您开

出入证，好吗？

46．What should I fill in under ROOM

NUMBER？

“房间号码”这一栏我该怎么填呢？

47．I'll put in the room number for you

later on．

过会儿我来给您填上房间号码。

48．You forgot to put in the date of

your departure．

您忘了填写离店日期了。

49．And here is your key，

Mr．Bradley．Your room number is

1420．

给您房间的钥匙，布拉德利先生。您

的房间号码是1420。

50．It is on the 14th floor and the daily

rate is＄90．

房间在14层，每天的房费是90美元。

51．Please make sure that you have it

with you all the time．

请务必随时带着它。

52．My business negotiation has

progressed much more slowly than I

had expected．

我的业务谈判进行得比我原先预料的慢了许多。

53．I wonder if it is possible for me to extend my stay at this hotel for two days．

我想知道是否可以让我在这儿多呆两天。

54．I'll take a look at the hotel's booking situation．

我来查看一下本店房间的预订情况。55．I'm glad that we'll be able to accept your extension re－quest．

很高兴我们有办法接受您延长住宿的要求。

56．But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights．

不过，恐怕最后两天我们得请您搬到别的房间去。

57．We have already let your room to another gentleman．

我们已经把您住的房间租给了另外一位先生。

58．That's no problem at all．

没问题。

Dialogue A

A：Good morning, sir. Can I help you？

B：Good morning！I have a reservation for a single room with a bath here.

A：May I have your name, sir, please？

B：Bradley,John Bradley.

A：Just a moment, sir, while I look through our list.Yes,we do have a reservation for you, Mr.

Bradley.Would you please fill out this form while I prepare your key card for you？

B：Yes.Can I borrow your pen for a minute, please？

A：Sure.Here you are.

B：What should I fill in under ROOM NUMBER？A：You can just skip that. I'll put in

the room number for you later on.

B：（After he has completed the form）

Here you are.I think I've filled in

everything correctly.

A：Let me see…name, address,

nationality,for war ding address,

passport number, place of issue,

signature and date of

departure.Oh,here,sir.Your forgot to

put in the date of your departure. Here

let me fill it in for you.You are leaving

on…？

B：Ocrober 24.

A：Now everything's in order.And here

is your key,Mr.Bradley.Your room

number is 1420. It is on the14th floor

and the daily rate is＄90.Here is your

key card with all the information on

your booking, the hotel services and

the hotel rules and regulations on

it.Please make sure that you have it

with you all the time.You need to show

it when you sign for your meals and

drinks in the restaurants and the

bars.You also need to show it when

you collect your key from the

Information Desk.

B：OK.I'll take good care of it.

A：And now if you are

ready,Mr.Bradley, I'll call the bell-boy

and he'll take you to your room.

B：Yes, I'm ready.Thank you.

A：I hope you enjoy your stay with us.

B：I'll try.

Dialogue B

A：Good morning！Can I help you？

B：Good morning！I'm Mr.Doug lass

in room 1208. My business negotiation

has progressed much more slowly than

I had expected.This makes it necessary

for me to stay on here for another day.I

wonder if it is possible for me to

extend my stay at this hotel for two

days.

A：I'll take a look at the hotel's

booking situation. Yes, sir,I'm glad that

we'll be able to accept your extension

re－quest.But I'm afraid that it will be

necessary for us to ask you to change

rooms for the last two nights.You

see,we have already let your room to

another gentle-man.Is that acceptable

to you？

B：Yes, that's no problem at all.

A：Let me see… room 1111 Will be

vacant. How about room1111？

B：That is fine.

A：When would you like to move

tomorrow？

B：I don't know.

A：The new occupant will be checking

in a little after twelve.

B：That means I have to move out

before 12. Let me see. I'll be leaving

for the negotiation at 9∶30 tomorrow

morning and I will not be returning to

the hotel until sometime in the

afternoon. So I'm going to have to do it

before I go to the negotiation.Well,I

think I will move at 9o'clock.

A：Good.I will send a bellboy to your

room and help youwith your luggage at

9 o'clock. And please remember to

bring your key card to the reception

desk when you pass it tomorrow so that

I can change the room number on it.

B：I will.Thank you very much.

A：Goodbye.

Words and Expressions

nationality n．国籍

forward v．发送，寄发

for warding address 转投地址

passport n．护照

place of issue 发照地点

signature n．签名

departure n．离开

regulation n．规章，规定，条

例

negotiation n．谈判；磋商

extension n．延长日期

宾馆英语之应接服务员

2005-1-8 12:33:12

59．Is this everything，sir？

这是全部东西吗，先生？

60．Here's the light switch．

这是电灯开关。

61．Here's the closet and there's the

bathroom．

这儿是壁柜。这儿是洗澡间。

62．Will there be anything else，sir？

还有什么事吗，先生？

63．Well，if you need anything else，

please call room service．

噢，如果你有什么事，请叫房间服务。

64．Let me help you with your

luggage．

我来帮您拿行李。

65．It's very kind of you to do so．

你这样做使我很感激。

66．What's your room number，

please？

请问您的房间号码？

67．And by the way，could I have a

look at your room card？

顺便问一句，我可以看一下您的房卡

吗？

68．How do you like this room？

您觉得这个房间怎么样？

69．It's also quite spacious．

房间也很宽敞。

70．Do you mind if I put your luggage

by the wardrobe？

我把您的行李搁在衣柜旁边好吗？

71．By the way，could you tell me

about your hotel service？

顺便问问，你能不能给我讲一下宾馆

服务的情况？

Dialogue A

Bellboy：Is this everything，sir？

Visitor：Yes，that's everything．

Bellboy：Follow me，please．

Visitor：Thanks．

Visitor：Oh，can you change a

twenty？

F．C．：Yes，sir．

Visitor：Three fives and five ones，

please．

F．C．：Yes，sir．

Bellboy：Here we are，sir．

Here's the light switch．

Visitor：Fine．

Bellboy：Here's the closet and there's

the bathroom．

Visitor：Great！I want to wash up．

Bellboy：Will there be anything else，

sir？

Visitor：No，thanks．I think I'm OK．

Bellboy：Well，if you need anything

else，please call room service．

Visitor：Thank you．Here you are．

Dialogue B

（A：Bellman B：Mr and Mrs

Smith）

A：Good afternoon，sir and

madam．I'm the bell man here．

B：Good afternoon．

A：Very nice to see you here．Let me

help you with your luggage．

B：It's very kind of you to do so．

A：What's your room number，

please？And by the way，could I have

a look at your room card？

B：Oh，yes．This morning my secretary

made a reservation and filled in the

registration form for me．He told me

that my room number was 302．

A：I see．Now please follow me．

（After entering the room）

A：Sir and madam，how do you like

this room？It's just facing the

Shanghai gymnasium．It's also quite

spacious．

B：It's very cozy．I like it very much．

A：Do you mind if I put your luggage

by the wardrobe？

B：It's OK．Thank you very much．

A：Sir and madam，if you need

something，just call me over the

phone or press the button over there．

（When me bell man is leaving the room，Mr．Brown asks him to introduce something about their service．）

A：By the way，could you tell me about your hotel service？

B：Certainly sir．Our hotel is a modern garden hotel of three star grade consisting of a group of three－storied octagonal buildings．The hotel possesses 199 international－stand arddouble rooms，4 suites and 2 deluxe suites．All of the mare well－furnished．

A：How about other services？

B：Available at the hotel is a variety of Chinese，Japanese and Western food restaurants，in addition to a complete set of service facilities including ballroom，physical fitness center，squash，billiard room，beauty salon，sauna，swimming pool，bar，shopping arcade and taxi service，etc．A：It sounds great．I'd like to have a brochure of your hotel．Where could I get one？

B：You can get it from the Reception Desk．If you don't mind，I'll come up again and offer you one．

A：Good．That's very kind of you．By the way，what about the daily service hour of the dining－room？

B：From 7∶00 a．m．till 10∶00 p．m．，nearly serving all day long．A：When will the bar and cafe open？B：From 3∶00 p．m．till midnight．And then，you might keep your valuables at the hotel's vault．

A：You give very good service in your hotel．Thank you a lot．

Words and Expressions

F．C．=front desk clerk 前台职员Shanghai Olympic Hotel 上海奥林匹克饭店spacious a．宽敞的

cozy a．舒适的

wardrobe n．衣橱，衣柜

consist（of）v．由……组成；

包含

storied a．有……楼层的

octagonal a．八角形的

furnish vt．装备；布置（房间）

well－furnished （房间）布置得好

available a．可得到的

variety n．种类；多样化

in addition to 另有，还有

facility n．设备

physical fitness 健身房

squash courts （squash=tennis）

网球场

billiard n．弹子

beauty salon 美容室

sauna n．桑拿浴室

arcade n．商场

brochure n．小册子

valuables n．贵重物品

vault n．保管库（贵重物品储藏

处）

宾馆英语之在问讯处 1

2005-1-4 15:39:14

72．Is there any place in the hotel

where we can amuse our－selves？

旅馆里有娱乐场所吗？

73．If you want to take a walk，you

can go to the garden．

如果您想散步，可以去花园。

74．There is a recreation centre on the

ground floor．

在一楼有个娱乐中心。

75．You can play billiards，table

tennis，bridge，and go bowl－ing．

您可以去打打台球、乒乓球、桥牌和

保龄球。

76．Is there a place where we can listen

to some music？

有听音乐的地方吗？

77．There is a music teahouse where

you can enjoy both classical music

such as Beethoven，Mozart，Liszt，and

mode rnmusic，while having some

Chinese tea or other soft drinks．

有个音乐茶座，您可以一边欣赏古典

音乐，如贝多芬、莫扎特、李斯特的

乐曲和现代音乐，一边品尝中国茶和

软饮料。

78．Would you please tell me the

daily service hours of the dining

room？

请告诉我餐厅每天的服务时间，好

吗？

79．From 7∶00 a．m．till 10∶00

p．m．nearly serving all day long．

从早上七时一直到晚上十时，几乎全

天供应。

80．When will the bar and cafe

open？

酒吧和咖啡馆什么时间开放？

81．From 3∶00 p．m．till midnight．

从下午三点到晚上十二点。

82．Does the guest house offer any

other service？

宾馆里还有哪些服务项目？

83．We have a barber shop，a

laundry，a store，post and telegram

services，a newspaper stand，a billiard，

table tennis，video games and so on．

我们有理发室、洗衣房、小卖部、邮

电服务、报刊供应柜、弹子房、乒乓

球和电子游戏。

84．It's jolly good！

这太好了！

85．And where can I have my laundry

done？

脏衣服送到哪里去洗？

Dialogue A

A：Is there any place in the hotel where

we can amuse our－selves？

B：If you want to take a walk，you can

go to the garden．Itis very relaxing

there．

A：That sounds good．But is that the

only place to go？

B：No，sir．There is a recreation

centre on the ground floor．You can

play billiards，table tennis，bridge，

and go bowling．

A：Is there a place where we can listen

to some music？

B：Yes，sir．There is a music teahouse

where you can enjoy both classical

music such as Beethoven，Mozart，

Liszt，and modern music，while

having some Chinese tea or other soft

drinks．

A：Oh，great！Thank you very much．

B：It's a pleasure．

Dialogue B

（A：Receptionist B：Guest）

B：Would you please tell me the daily

service hours of the dining room？

A：Certainly．From 7∶00 a．m．till

10∶00 p．m．nearly serving all day

long．

B：When will the bar and cafe open？

A：From 3∶00 p．m．till midnight．

B：Does the guest house offer any

other service？

A：Oh，we have a barber shop，a

laundry，a store，post and telegram

services，a newspaper stand，a

billiard，table tennis，video games and

so on．

B：It's jolly good！

A：You may have your shopping and

amusements there．

B：Thank you for your concern．Can I

get a tourist map in the hotel？

A：Yes，you may go to the lobby and

buy it from the news-paper stand

there．With the map，you can find

your way around．

B：Good．And where can I have my

laundry done？

A：There's a plastic bag in the

bathroom．Just put your laundry in it．It

will be picked up after I make the bed

every morning．Here is the room key．

B：Do I keep the key？

A：At the service counter，there are

attendants on duty all day．Please leave

the key with the service counter when

you go out．

B：Yes，I know．Thanks．

A：And then，you might keep your

valuables：diamonds，necklace，ear

－rings，etc．，in the vault of the guest

house．

B：You give very good service in this

guest house．Thank you a lot．

A：Thank you，Mr．Taylor．I hope

you will enjoy staying here．In the

mean time，the hot water supply in

this guest house is from 6∶00 a．m．up

to 12∶00 p．m．

B：Oh，that sounds good．I feel like

taking a bath right now．I'm used to

having a bath at 9 o'clock every

morning．

A：If you please．In the batnroom，

everything has already been prepared，

such as toilet soaps，towels，bathing

towels，bathrobes，slippers，toilet

paper，shampoo，combs，brushes，

shavers，an ashtray and bathing caps．

B：Thank you for your information．

Words and Expressions

amuse vt．给……娱乐；逗……

乐

bowling n．保龄球

vedio a．图像的

game n．游戏

jolly a．极好

amusement n．娱乐

concern n．v．关心，涉及；关

于

lobby n．门廊；门厅

valuable n．值钱物a．值钱的

diamond n．钻石、金刚石

necklace n．项圈，项链

ring n．戒指

vault n．（银行）保险库

supply v．供应

bathing towel 浴巾

bathrobe n．浴衣

slipper n．拖鞋

shampoo n．洗发液（香波）v．洗头

ashtray n．烟灰缸

shaver n．电动剃刀

宾馆英语之在问讯处 2

2004-12-19 13:22:02 86．Madam．What can I do for you？

夫人。我能为您做些什么？

87．I'm looking for a man whose name is John．

我在寻找一位男士，他的名字叫约翰。

88．Could you tell me his room number，please？

请问他的房间号码是多少？

89．I suppose it is 735．

我想他的房间号码是735号。90．By the way，please show me where the lift is？

顺便请指点我电梯在什么地方？91．I need some information about touring Hangzhou．

我想了解关于游览杭州的情况。92．There are two trains going to Hangzhou every morning，No．49 and No．79．

每天早晨有两列火车到杭州，49次列车和79次列车。

93．What time does this train leave？这列火车什么时间发车？94．Could you get me two tickets for tomorrow here？

你能否在这儿卖给我两张明天的车票？

95．I'm looking for a friend，Mr．Brown．Could you tell me if he is in the hotel？

我在找一位朋友，布朗先生。你能告诉我他是住在这个饭店吗？96．Just a minute，please．I'll see if he is registered．

请稍等片刻，我看看他是否登记了。

97．They are in suite 705．Let me

phone him．

他们住在705号套房，我来给他打电

话。

98．Mr．Brown said he's waiting for

you in his room．

布朗先生说他在房间里等您。

Dialogue A

A：Good afternoon，Madam．What

can I do for you？

B：Good afternoon．I'm looking for a

man whose name is John．

A：Could you tell me his room

number，please？

B：I suppose it is 735．

A：Please wait a moment．Let me

phone him… Mr．John said he's

waiting for you in his room．

B：Thank you very much．By the

way，please show me where the lift

is？

A：I'll tell you how to get there．This

way，please…

B：Thank you．

A：It's my pleasure．

Dialogue B

（A：Receptionist B：Mr Brown）

A：Good morning，sir．Anything I can

do for you？

B：Good morning．I need some

information about touring Hangzhou．

A：There are two trains going to

Hangzhou every morning，

No．49 and No．79．Which one do you

prefer？

B：Which is earlier？

A：No．49．This train goes to

Guangzhou，and it stops at Hangzhou．

B：What time does this train leave？

A：At 9∶45 in the morning and arrives

in Hangzhou at about one o'clock in the

B：Good，I'll take this one．Could you

get me two tickets for tomorrow

here？

A：Sorry，sir．Please go to the Shanghai

Travel Service Agency in our hotel．It's

on the ground floor．

B：Oh，I see．Thanks．

Dialogue C

（A：Receptionist B：Mr Miller）

A：Good afternoon．What can I do for

you？

B：Good afternoon．I'm looking for a

friend．Mr．Brown．

Could you tell me if he is in the

hotel？

A：Mr．Brown？Just a minute，

please．I'll see if he is registered．

（The Receptionist looks over the

register）

A：Brown，Mr．Brown？There are a

lot of Browns here today…Mr．Charles

Brown，Mr David Brown…

B：Mr．Johnson Brown from

Chicago．Isn't he staying at thishotel？

A：Oh，yes，here's his name Mr．and

Mrs．Johnson Brown and

family．They are in Suite 705．Please

wait a moment，let me phone

him…Mr．Brown said he's waiting for

you in his room．

B：Thank you．Would you please show

me where the lift is？

A：OK．Step this way，please．Here

it is．

B：Thank you．

R：It's my pleasure．

Words and Expressions

register n．登记簿

Chicago n．芝加哥（美国城市）

lift n．电梯（英）

宾馆英语之客房服务

2005-1-20 18:29:34

99．Housekeeping．May I come in？

我是客房的，可以进来吗？

100．When would you like me to do

your room，sir？

您要我什么时间来给你打扫房间呢，

先生？

101．You can do it now if you like．

如果您愿意，现在就可以打扫。

102．I would like you to go and get me

a flask of hot water．

我想请你给我拿一瓶开水来。

103．I'm sorry that your flask is empty．

很抱歉您的水壶空了。

104．May I do the turn-down service

for you now？

现在可以为您收拾房间了吗？

105．Oh，thank you．But you see，

we are having some friends over．

噢，谢谢，但你知道我们邀请了一些

朋友过来聚聚。

106．Could you come back in three

hours？

你能不能过3小时再来整理？

107．Certainly，madam．I'll let the

overnight staff know．

当然可以，女士。我会转告夜班服务

员。

108．Would you tidy up a bit in the

bathroom？

请整理一下浴室好吗？

109．I've just taken a bath and it is

quite a mess now．

我刚洗了澡，那儿乱糟糟的。

110．Besides，please bring us a bottle

of just boiled water．

此外，请给我们带瓶刚烧开的水来。

111．It's growing dark．Would you like

me to draw the curtains for you？

天黑下来了，要不要我拉上窗帘？

112．Is there anything I can do for

you？

您还有什么事要我做吗？

113．I'm always at your service．

乐意效劳。

Dialogue A

A：Housekeeping.May I come in？

B：Yes, please.

A：When would you like me to do your

room, sir？

B：You can do it now if you like.I was

just about to go down for my breakfast

when you came.But before you start,

would you do this for me？

A：Yes, what is it？

B：I would like you to go and get me a

flask of hot water.I need some hot

water to wash down medicine after

break－fast.

A：I'm sorry that your flask is empty.I'll

go and get you an- other flask that's

full at once.

B：Thank you.

Dialogue B

（The Turn-down Service）

A：Good evening, madam and sir.May

I do the turn down service for you

now？

B：Oh, thank you.But you see, we are

having some friends over.We're going

to have a small party here in the

room.Could you come back in three

hours？

A：Certainly, madam.I'll let the

overnight staff know.They will come

then.

B：That's fine.Well, our friends seem to

be a little late.Would you tidy up a bit

in the bathroom？I've just taken a bath

and it is quite a mess now.Besides,

please bring us a bottle of just boiled

water.We'd treat our guests to typical

Chinese tea.

A：Yes, madam.I'll bring in some fresh

towels together with the drinking

water.

B：OK.

A：（Having done all on request）It's

growing dark.Would you like me to

draw the curtains for you, sir and

madam？

C：Why not？That would be so cozy.

C：Yes, please.I'd like to do some reading while waiting.

A：Yes, sir.Is there anything I can do for you？

C：No more.You're a smart girl indeed.Thank you very much.

A：I'm always at your service.Goodbye, sir and madam, and do have a very pleasant evening.

Words and Expressions

flask n．长颈瓶，热水瓶overnight a．终夜的，一夜间的cozy a．舒适的，温暖的service n．服务，帮助

宾馆英语之洗衣服务

2005-1-20 18:32:50

114．Excuse me．Have you any laundry？

对不起，请问有没有要洗的衣服？115．The laundry man is here to collect it．

洗衣房服务员来这儿收要洗的衣服了。

116．If you have any，please just leave it in the laundry bag behind the bathroom door．

如果您有衣服要洗，请放在浴室门后的洗衣袋里。

117．Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back．

请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，

水洗，干洗或缝补，还要写明何时需要取衣服。

118．What if there is any laundry damage？

如果你们洗衣时损坏了衣服怎么办？

119．In such a case，the hotel should certainly pay for it．

如果是这样，饭店当然应该赔偿。120．Could you send someone up for my laundry，please？

请问，你们能派人来收要洗的衣服

吗？

121．A valet will be up in a few

minutes．

洗熨工马上就到。

122．Will the color run in the wash？

洗衣时会掉色吗？

123．We'll dry-clean the dress．

我们将干洗这条裙子。

124．We'll stitch it before washing．

我们会在洗之前把衬里缝好。

125．When can I have my laundry

back？

我何时能取回洗的衣服呢？

126．But would you like express

service or same-day？

不过，您是要快洗服务还是当日取？

127．I'd like this sweater to be washed

by hand in cold water．

这件毛衣要用冷水手洗。

Dialogue A

（Explaining How to Get the Service）

（A：Room Attendant B：Guest）

A：Excuse me. Have you any

laundry？The laundry man is here to

collect it.

B：No, not now, thank you.

A：If you have any, please just leave it

in the laundry bag be-hind the

bathroom door. The laundry man

comes over to collect it every morning.

B：Thank you.

A：Please tell us or notify in the list

whether you need your clothes ironed,

washed, dry-cleaned or mended and

also what time you want to get them

back.

B：I see. What if there is any laundry

damage？I wonder ifyour hotel has a

policy on dealing with it.

A：In such a case, the hotel should

certainly pay for it. The indemnity

shall not exceed ten times the laundry.

B：That sounds quite reasonable. I hope

there's no damage at all.

A：Don't worry, sir. The Laundry

Department has wide experience in

their work.

B：All right. Thank you for your

information.

A：Not at all.

Dialogue B

（Express Service）

（A：Laundry clerk B：Mrs Bell）

A：What can I do for you？

B：Could you send someone up for my

laundry, please？Room908, Bell.

A：Certainly, Mrs Bell. A valet will be

up in a few minutes.

B：Good. I also have a silk dress which

I don't think is color-fast. Will the

color run in the wash？

A：We'll dry-clean the dress. Then the

color won't run.

B：You're sure？Good！And the lining

of my husband's jackethas come

unstitched. It might tear over further

while washing.

A：Don't worry, madam. We'll stitch it

before washing.

B：That's fine. Now, when can I have

my laundry back？

A：Usually it takes about two days to

have laundry done. But would you like

express service or same-day？

B：What is the difference in price？

A：We charge 50％more for express,

but it only takes 5hours.

B：And for same-day, will I get the

dress and skirt back this evening？

A：Yes, madam. All deliveries will be

made before six o'clock.

B：I'll have express then.

Dialogue C

A：Can I help you？

B：Yes. I have some laundry to be

done.

A：Certainly, sir. Could you fill out the

laundry form, please？

B：May I use your pen？

A：Sure. Here you are.

B：Thanks. Oh, I don't want these shirts

starched.

A：No starch. I understand, sir.

B：And also I'd like this sweater to be

washed by hand in cold water. It might

shrink otherwise.

A：By hand in cold water, I see.

B：When will they be ready？

A：We will deliver them tomorrow

evening around 6.

B：Fine, Thanks a lot.

Words and Expressions

notify v．通知

iron v．熨烫

dry-clean v．干洗

indemnity n．赔偿

mend v．修补，缝补

stitch v．缝缀

valet n．旅馆中替客人洗烫衣服

的人员

colorfast a．不褪色的

express service 快洗服务

starch v．给（衣服等）浆，浆硬

宾馆英语之处理投诉

2005-1-20 18:35:31

128．Can you change the room for

me？It's too noisy．

能给我换个房间吗？这儿太吵了。

129．My wife was woken up several

times by the noise the baggage elevator

made．

我妻子被运送行李的电梯发出的嘈

杂声弄醒了几次。

130．She said it was too much for her．

她说这使她难以忍受。

131．I'm awfully sorry，sir．

非常对不起，先生。

132．I do apologize．

我向您道歉。

133．No problem，sir．

没问题，先生。

134．We'll manage it，but we don't have

any spare room today．

我们会尽力办到，但是今天我们没有

空余房间。

135．Could you wait till tomorrow？

等到明天好吗？

136．I hope we'll be able to enjoy our

stay in a quiet suite tomorrow evening

and have a sound sleep．

我希望明天晚上我们能呆在一套安

静的房间里睡个好觉。

137．And if there is anything more you

need，please let us know．

如果还需要别的什么东西，请告诉我

们。

138．The light in this room is too dim．

这房间里的灯光太暗了。

139．Please get me a brighter one．

请给我换个亮的。

140．Certainly，sir．I'll be back right

away．

好的，先生，我马上就回来。

141．The room is too cold for me．I feel

rather cold when I sleep．

这房间太冷了，我睡觉时感到很冷。

Dialogue A

A guest（B）wants to change a room.

He goes to the assistant manager（A）

A：Good morning, sir. What can I do

for you？

B：I'm Bell. I'm in Room 908. Can you

change the room for me？It's too noisy.

My wife was woken up several times

by the noise the baggage elevator made.

She said it was too much for her.

A：I'm awfully sorry, sir. I do apologize.

Room 908 is at the end of the corridor.

It's possible that the noise is heard

early in the morning when all is quiet.

B：Anyhow, I'd like to change our

room.

A：No problem, sir. We'll manage it,

but we don't have any spare room

today. Could you wait till tomorrow？

The American People-to-people

Education Delegation will be leaving

tomorrow morning. There'll be some

rooms for you to choose from.

B：All right. I hope we'll be able to

enjoy our stay in a quiet suite

tomorrow evening and have a sound

sleep.

A：Be sure. I'll make a note of that. Everything will be taken care of. And if there is anything more you need, please let us know.

Dialogue B

A：Good evening，ma'am．Did you ring for service？What can I do for you？B：Yes．The light in this room is too dim．Please get me a brighter one．A：Certainly，sir．I'll be back right away…Do you mind if I move your things？

B：Oh，no．Go ahead．

A：Thank you…How is the light now？

B：It's much better now．Thank you．A：You're welcome．And if you need any other things，please let us know．B：Ah，yes，the room is too cold for me．I feel rather cold when I sleep．Can you turn off the air-conditioning？

A：（Checks）The air-conditioning is already off，ma'am．

B：Maybe I'm getting a cold．

A：Would you like an extra blanket？B：OK．And would you please get me some hot water，too？I think I need to take some medicine．

A：Certainly，ma'am．I'll be right back…here is a blanket，and hot water for you．Anything else？

B：No，thanks．

A：Good night，ma，am．Dialogue B

A：Good evening, ma'am. Did you ring for service？What can I do for you？B：Yes. The light in this room is too dim. Please get me a brighter one.

A：Certainly, sir. I'll be back right away…Do you mind if I move your things？

B：Oh, no. Go ahead.

A：Thank you…How is the light now？

B：It's much better now. Thank you. A：You're welcome. And if you need

any other things, please let us know.

B：Ah, yes, the room is too cold for me.

I feel rather cold when I sleep. Can you

turn off the air-conditioning？

A：（Checks）The air-conditioning is

already off, ma'am.

B：Maybe I'm getting a cold.

A：Would you like an extra blanket？

B：OK. And would you please get me

some hot water, too？I think I need to

take some medicine.

A：Certainly, ma'am. I'll be right

back…here is a blanket, and hot water

for you. Anything else？

B：No, thanks.

A：Good night, ma, am.

Words and Expressions

elevator n．电梯

corridor n．走廊，回廊

delegation n．代表团

extra a．额外的，外加的

blanket n．羊毛毯，毯子，毛毡

宾馆英语之维修服务

2005-1-20 18:43:04

142．There seems to be something

wrong with the toilet．

我房间里的抽水马桶好像出了点毛

病。

143．We'll send someone to repair it

immediately．

我们会马上派人来修的。

144．What's the trouble？

哪儿坏啦？

145．The toilet doesn't flush．

抽水马桶不放水了。

146．Let me see．Oh，it's clogged．

让我看看。噢，堵住了。

147．The water tap drips all night long．

水龙头一整夜滴水。

148．Some part needs to be replaced．I

will be back soon．

有个零件要换了。我片刻就来。

149．Ah，I'm afraid there's something

wrong with the TV．

噢，电视机好像有些毛病。

150．The picture is wobbly．

图像不稳定。

151．I'm sorry．May I have a look at

it？

很遗憾，我可以看看吗？

152．I'll send for an electrician from the

maintenance department．

我去请维修部的电工来。

153．We can have it repaired．

我们能找人修理。

154．Please wait just a few minutes．

请稍等几分钟。

155．The TV set is not working well．

电视机有毛病了。

Dialogue A

A：Housekeeping. Can I help you？

B：Yes, there seems to be something

wrong with the toilet.

A：We'll send someone to repair it

immediately. What's your room

number, please？

B：1287.

A：May I come in？

B：Come in.

A：What's the trouble？

B：The toilet doesn't flush.

A：Let me see. Oh, it's clogged…It's all

right now. You may try it.

B：Yes, it's working now. Thank you.

A：You're welcome. Anything else？

B：The water tap drips all night long. I

can hardly sleep.

A：I'm very sorry, sir. Some part needs

to be replaced. I will be back soon.

Dialogue B

B：I've locked myself out of the room.

May I borrow a duplicate key？

A：Don't worry, Mr Bell. I'll open the

door for you.

（She opens the door with a duplicate

key. ）

B：Thank you very much. Sometimes

I'm quite absentminded.

A：It doesn't matter, Mr Bell. What else

can I do for you？

B：Ah, I'm afraid there's something

wrong with the TV. The picture is

wobbly.

A：I'm sorry. May I have a look at it？

B：Here it is.

A：（Tries to fix it, but in vain）I'll send

for an electrician from the maintenance

department. We can have it re-paired.

Please wait just a few minutes, Mr Bell.

（She leaves the room. Ten minutes

later, there is a knock on the door. ）

Electrician（E）：May I come in？

B：（Opens the door）How do you

do？

E：How do you do？The TV set is not

working well. Is that right, Mr Bell？

B：No, it isn't.

E：Let me have a look. （Finishes the

repairing and checks other electric

facilities in the room）Mr Bell,

everything is OK now.

B：What efficiency！Thanks a lot.

（Taking out some fee）This is for

you.

E：Oh, no. We won't accept tips, but

thank you, anyway. We wish you a

nice stay with us, Mr Bell.

Words and Expressions

flush v．用水冲洗

clogged a．塞住了

drip v．滴下

wobbly a．摇摆不定的

electrician n．电工，电学家

maintenance n．维修、保养

facility n．设备工具（常用复）

efficiency n．效率

宾馆英语之理发店与美容厅

2005-1-20 18:56:48

156．I'd like to have my hair cut．

我想理个发。

157．How do you want it？

您想理什么式样的？

158．Just a trim，and cut the sides fairly

short，but not so much at the back．

修剪一下就行了。两边剪短些，但后

面不要剪得太多。

159．Nothing off the top？

顶上不要剪吗？

160．Well，a little off the top．

嗯，稍微剪一点。

161．Would you like a shave or

shampoo？

您要不要修面或洗头？

162．I want a haircut and a shave，

please．

我想理发和修面。

163．Very well，and how would you

like your haircut，sir？

好的，您喜欢什么发式？

164．Do you want me to trim your

moustache？

要我为您修剪一下小胡子吗？

165．Well，could you cut a little more

off the temple？

好，能不能把两边鬓角再剪短些？

166．Is that satisfactory？

您看这样满意吗？

167．Anything else I can do for you？

还要我为您做些什么吗？

168．I want a facial．

我想做面部美容。

169．Most facials start with a thorough

cleansing．

面部美容大都是先彻底清洁面部皮

肤。

170．I'll take the half-hour facial with

make-up．

我要做半小时美容外加化妆。

Dialogue A

A：Good morning, sir. Take a seat,

please.

B：Thank you. I'd like to have my hair

cut.

A：How do you want it？

B：Just a trim, and cut the sides fairly

short, but not so much at the back.

A：Nothing off the top？

B：Well, a little off the top.

B：Leave the front as it is.

A：Would you like a shave or shampoo？

B：No, thanks. I can do these things by myself.

Dialogue B

A：Good morning. Take a seat, please. B：Thank you. I want a haircut and a shave, please.

A：Very well, and how would you like your haircut, sir？

B：Just a trim, and cut the sides fairly short, but not so much at the back. A：Nothing off the top？

B：Well, a little off the top.

A：How about the front？

B：Leave the front as it is.

A：OK. Do you want me to trim your moustache？

B：Yes, please.

A：Now have a look, please. Is it all right？

B：Well, could you cut a little more off the temple？

A：All right. Is that satisfactory？

B：Yes, thanks. And I'd like a shampoo, please.

A：Yes, sir.

（After giving the guest a shampoo）Now shall I put on some hair oil or some tonic water？

B：Both please.

A：Anything else I can do for you？B：No, thank you. And how much altogether？

A：That will be twenty yuan.

B：Here you are.

A：Thank you, sir.

Dialogue C

（Having a Facial Treatment）

B：Good afternoon, ma'am. What can I do for you？

A：Good afternoon. I want a facial. But this is the first time I've come here, so can you tell me how you do it？

B：Sure. Most facials start with a thorough cleansing. Then we usually

use a toner to invigorate the skin,

followed by exfoliation treatment a

peeling mask or scrub that re-moves

the dead cells that makes the skin look

dull. After that, we'll massage your

face and neck with oil or cream to

improve the circulation and relieve the

tension, followed by a mask to

moisturize and soften the skin.

A：That's exctaly what I want. How

long does it take？

B：There are half-hour and one hour

treatments. The half hour facial costs

twenty yuan and the one hour costs

thirty yuan. If you want a make-up,

another ten yuan will do.

A：Good. I'll take the half-hour facial

with make-up.

Words and Expressions

moustache n．髭，小胡子

temple n．鬓角

satisfactory n．满意的

toner n．调色剂，增色剂

invigorate vt．滋补，滋润；使活

跃；使健壮

exfoliation n．剥落；剥落物

peel v．剥（皮）；被剥（或削）

去皮

scrub n．擦洗；擦净

massage vt．给（某人或身体某部

位）按摩（或推拿）

circulation n．循环，环流；运行

moisturize vt．给（皮肤、空气

等）增加水分

tonic a．滋补的

cleanse vt．使清洁，清洗

宾馆英语之唤醒服务

2005-1-20 18:59:19

171．I'm going to Tianjln early

tomorrow morning．

我明天一大早要去天津。

172．So I would like to request an early

morning call．

因此我想让你们明天早上叫醒我。

173．At what time would you like us to

call you tomorrow morning？

您想让我们明天早上什么时候叫醒

您？

174．But I have to be at the conference

room of the Garden Hotel in Tianjin by

10 o'clock．

但我是10点钟必须赶到天津花园宾

馆会议室。

175．That means that I'll have to be on

the road by 7 o'clock at the latest．

就是说我明天早晨最迟也要7点钟上

路。

176．In that case，I would like you to

call me at 5∶45？

那样的话，你们明早5点45分叫醒我

好吗？

177．OK．So we will wake you up at

5∶45 tomorrow morning．

好，那么我们明早5点45分叫醒您。

178．Will you do me a favour，Miss？

小姐，能帮个忙吗？

179．I wonder if your hotel has the

morning call service．

不知道你们饭店是否有叫早服务。

180．Would you like a morning call？

您要叫醒服务吗？

181．I want to go to the Bund to enjoy

the morning scenery there．

我想到外滩去欣赏那儿的景色。

182．At what time do you want me to

call you up，sir？

您要我什么时候叫醒您？

183．At 6 sharp tomorrow morning，

please．

请在明早6点钟。

184．By phone．I don't want to disturb

my neighbors．

电话叫醒，我不想吵醒邻居。

Dialogue A

（R＝Receptionist G＝Guest）

G：Good evening！This is Mr. Baldwin

in room 303.

R：Good evening, Mr. Baldwin. What

can I do for you？

G：I'm going to Tianjin early

tomorrow morning. So I would like

to request an early morning call.

R：Yes, Mr. Baldwin, at what time

would you like us to call you tomorrow

morning？

G：Well, I'm not really sure. But I

have to be at the conference room of

the Garden Hotel in Tianjin by 10

o'clock. You wouldn't know how long

it takes to drive to Tianjin from the

hotel, would you？

R：I would give it three to three and a

half hours.

G：That means that I'll have to be on

the road by 7 o'clock atthe latest.

R：That's right.

G：Well, in that case, I would like

you to call me at 5∶45？

R：OK. , so we will wake you up at

5∶45 tomorrow morning. Good night,

Mr. Baldwin. Have a good sleep.

G：Good night.

Dialogue B

Mr Smith（B）asks the room attendant

（A）how to have the morning call

service.

B：Will you do me a favour, Miss？

A：Certainly, sir.

B：This is my first visit to China. I

wonder if your hotel has the morning

call service.

A：Yes, sir. Anyone who stays in our

hotel can ask for the service. Would

you like a morning call？

B：Yes, I must get up earlier tomorrow.

I want to go to the Bund to enjoy the

morning scenery there. You know

this is my first visit to Shanghai.

People say there is a marvelous view of

a poetic yet bustling life at the Bund

just at dawn.

A：That's true. At what time do you

want me to call you up, sir？

B：At 6 sharp tomorrow morning,

please.

A：What kind of call would you like,

by phone or by knocking at the door？

my neighbors.

A：Yes, sir. I'll tell the operator to call

you up at 6 tomorrow morning.

Anything else I can do for you？

B：No. Thanks. Good night.

A：Good night, sir. Sleep well and have

a pleasant dream.

Words and Expressions

request vt．请求，要求

conferenc n．会议

scenery n．风景，自然景色

Bund n．外滩（上海）

marvelous a．极好的，奇异的

poetic a．诗的，有诗意的

bustling a．喧闹的；活跃的

disturb vt．扰乱，使不安；打乱

宾馆英语之结帐

2005-1-20 19:01:22

185．I'd like to pay my bill now．

我想现在结账。

186．Your name and room number，

please？

请问您的姓名和房间号码？

187．Have you used any hotel services

this morning？

请问您今天早晨是否用过旅馆内的

服务设施？

188．Four nights at 90 US dollors

each，and here are the meals that you

had at the hotel．That makes a total of

665 US dollars．

4个晚上，每晚90美元，加上膳食费，

总共是660美元。

189．Can I pay by credit card？

我可以用信用卡支付吗？

190．Please sign your name here．

请您在这里签名。

191．Excuse me．We're leaving

today．I'd like to pay our bills now．

劳驾。我们今天要离去了。我希望现

在就把账结清。

192．By the way，I'd like to tell you that

the check-out time is 12∶00 noon，sir．

先生，顺便告诉您，结账后离开旅馆

时间是12点。

193．How about the charge for the days you shared the room with your friend？

这几天您的朋友与您同住费用怎么办呢？

194．Please add to my account．

请记在我的账里。

195．Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr．Green？

格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？196．Yes，my friend and I just had breakfast at the dining room，but we didn't use any services．

是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。

197．The total for the eight days is five hundred sixty yuan and eighty fen．

8天来总计是560元8角。

Dialogue A

A：Good morning, sir. Can I help you？

B：I'd like to pay my bill now.

A：Your name and room number, please？

B：George Wright, Room 706.

A：Yes, Mr. Wright. Have you used any hotel service this morning？

B：No, I haven't used any services. A：Fine. This is your bill, Mr. Wright. Four nights at 90US dollars each, and here are the meals that you had atthe hotel. That makes a total of 665 US dollars.

B：Can I pay by credit card？

A：Certainly. May I have your card, please？

B：Here you are.

A：Please sign your name here.

B：Oh, yes. Is it possible to leave my luggage here until I'm ready to leave this afternoon？I'd like to say

good-bye to some of my friends.

A：Yes, we'll keep it for you. How many pieces of your luggage？

B：Just three. I'll be back by 3∶00.

A：That's fine. Have a nice day.

B：Thank you. See you later.

Dialogue B

（A：Receptionist B：Guest）

B：I would like to know the

approximate figure of my ac- count so

that I can have my money exchanged at

the bank.

A：Up to the present, the total amount

has been 880 yuan approximately.

B：Excuse me. We're leaving today.

I'd like to pay our bill snow.

A：By the way, I'd like to tell you

（that）the check-out times 12∶00

noon. May I know your name and

room number, please？

B：My name is Henry Green. Room

1123.

A：Yes, Mr. Green. How about the

charge for the days you shared the

room with your friend？

B：Please add to my account.

A：Then we'll make out a bill for both

of you.

B：OK.

A：Have you used any hotel services

this morning or had breakfast at the

hotel dining room, Mr. Green？

B：Yes, my friend and I just had

breakfast at the dining room, but we

didn't use any services.

A：Fine. I'll need to find out what the

charge is on the breakfast. The total for

the eight days is eight hundred sixty

yuan and eighty fen.

B：Oh, I didn't change enough money

just now. Can I pay in American

dollars？

A：No, sir. You can pay in Foreign

Exchange Certificate only. But you can

get your money changed at the Foreign

Exchange Counter of our hotel over

there.

B：Thank you. …Here you are.

A：Thank you. Mr. Green. Here's your

receipt.

Words and Expressions

approximate a．近似的，大约的

figure n．数字

exchange v．交换、兑换、交易

Foreign Exchange Certificate 外币兑

换券

receipt n．收据

luggage n．行李、包裹

Hotel English 100 sentences - 2

2005-1-20 19:05:34

Good wishes(良好祝愿)

51、Have a good time!

祝你们玩得愉快!

52、Have a nice evening!

祝你晚上愉快.

53、Happy Birthday!

生日快乐.

54、Merry Christmas!

圣诞快乐.

55、May you succeed

祝你成功

Rarting(分手再见)

56、Good－bye and good luck.

再见,祝你好运.

57、Hope you'll have a nice trip.

希望你旅途愉快.

58、Wish you a pleasant journey .

祝你旅途愉快.

59、Happy landing.

祝你安全抵达.

60、Bon voyage.

一帆风顺.

61、Hope to see you again.

希望再次见到你.

62、Good night.

晚安.

63、See you Tomorrow.

明天见.

Self－Introduction (自我介绍)

64、I'm henry ,I'm from Golden Lake

Hotel, I'm here to meet you .

我叫享利,来自金湖酒店,我是来接您

的.

65、My name is Irene ,I'm the

housekeeping

Department waiter.

我的名字是艾琳,我是管家部服务员.

66、I'm the receptionist here ,welcome

to our hotel.

我是这儿的接待员,欢迎来到我们酒

店.

67、Reservations ,May I help you?

预订部,我能帮你吗?

68、Room service ,May I come in?

送餐服务,我可以进来吗?

69、This is Henry Adams speaking.

我是享利.亚当斯.

Affirmative Responses (肯定回答)

70、Surely.

当然可以.

71、Certainly ,sir (madam).

当然可以,先生(小姐).

72、Yes,sir,(madam).

是的,先生(小姐).

73、That's true ,sir (madam).

是这样的,先生(小姐).

74、Very well.

非常好.

Negative Responses(否定回答)

75、No ,sir (madam).

不,先生(小姐).

76、I don't think so.

我不这样认为.

77、Of course not.

当然不.

78、I'm afraid that's not a good idea.

恐怕,那个主意不好.

Useful Questions 常用问句

79、What do you prefer ,tea or coffee?

你喜欢什么?茶还是咖啡.

80、Woulld your please sign here?

请在这儿签名好吗?

81、A table for two?

两人的一张台吗?

82 、How long do you plan to stay?

你计划住多久.

83、Could you please spell your name?

请拼一下你的名字吗?

84、What kind of room would you like?

你要哪类房间?

85、May I see your passport?

我可以看你的护照吗?

86、May I have your tetephone

number?

我可以知道你的电话号码吗?

87、What's the trouble, sir?

你怎么啦?先生.

88、Shall I call a doctor for you?

我为你叫一个医生吗?

89、Dir you eyoy the play?

你喜欢这个节目吗?

90、Do you like this song?

你喜欢这首歌吗?

Useful Expressions 惯用表达语

91、Enjoy you breakfast ,sir?

请享用你的早餐,先生.

92、Here is the menu.

给你菜谱.

93、The service guide is on the desk.

服务指南在桌面上.

94、The swimmcing pool is over there .

游泳池在那边.

95、Go ahead,please.

请接着讲.

96、The line is busy .

线路正忙.

97、You look grest .

你看上去真棒.

98、Please consult the song list .

请翻阅点歌单.

99、It's a very touching story.

这是一个非常感人的故事.

100、Without music,the world would

be dull.

如果没有音乐,这世界将会变得很沉

闷.

Hotel English 100 sentences - 1

2005-1-20 19:07:19

Greetings (打招呼)

1、Good morning ,sir(madam)

早上好,先生(小姐)

2、Good afternoon ,ladies and

gentlemen

下午好,女士们,先生们.

3、Good evening ,miss Price

晚上好,普莱丝小姐.

4、How are you today ,Mr Brown ?

你今天好吗?布朗先生.

5、I'm quite well ,thank you.

我很好,谢谢你.

6、Hs good to see you

again ,sir(madam)

再次见到你真高兴,先生(小姐)

7、Nice to meet you ,sir.

见到你真高兴,先生.

Tithes(称呼)

8、Are you mrs,Best?

你是贝丝特夫人吗?

9、You must be professor Ford.

你一定是福特教授.

10、May I know your

name,sir(madam)?

我可以知道你的名字吗?先生(小姐).

11、Here's a letter for you ,Dr white. 怀特医生,这儿有你的一封信.

12、you're wanted on the phone,Captain Smith.

史密斯船长,有你的电话.

13、Welcome to our hotel, miss Henry. 欢迎来到我们酒店,享利小姐.

14、May I be of service to you,mr Baker ?

我能为你服务吗?贝克先生?

15、Can I help you, Ms Blake?

我能帮你吗?布雷克小姐?

16、Would you take the seat ,young lady ?

请坐,小姐,

Offering Help 主动提出帮助

17、May I help you ?

18、Can I help you?

我能帮你吗?

19、What can I do for you ?

我能为你作什么?

20、May I take your ba for you?

我可以为你拿你的手提包吗？

21、May I help you with your suitcase?

我能帮你拿你的箱子吗？

22、Would you like me to call a taxi for you ?

你需要我为你叫一辆出租车吗？

23、Thank you very much.

非常感谢

24、Thanks for the trouble .

麻烦你了

25、It'svry kind of you?

你真是太好了

26、No,thanks.

不用了, 谢谢！

Answers to Thanks对感谢语的应答

27、You're welcome.

欢迎你

28、Not at all.

不用谢

29、That's all right.

没关系

30、Don't mention it.

别提了

31、It's my plcasurc.

这是我的荣幸

Expressing welcome 表示欢迎

32、Welcome ,sir(madam).

欢迎光临, 先生（小姐）

33、Welcome to our hotel ,sir

(madam).

欢迎光临我们酒店, 先生（小姐）

34、Welcome to our western

restaurant.

欢迎来我们西餐厅

35、We're glad to have you here.

我们很高兴你来到之儿

36、I'm always at your service ,sir

(madam).

随时为你效劳,先生(小姐).

Apologies 表示道歉

37、I'm sorry,sir (madam).

对不起,先生(小姐).

38、I'm very sorry.

非常抱歉.

39、I'm sorry to trouble you.

对不起打扰你了.

40、I'm sorry to have taken so much of

your time.

对不起占用你太多时间了.

对不起让你久等.

42、Excuse me for interrupeing you.

原谅我打挠你了.

43、I hope you'll forgive me.

我希望你能原谅我.

Answers to Apology(对道歉语的应

答)

44、It doesn't mater.

没关系.

45、It's nothing.

没什么.

46、Never mind.

别放在心上.

47、That's nothing.

没什么.

48、Don't bother about that.

别再想它.

49、Don't worry about it.

别担心.

50、Don't apologize, It was my fault.

别道歉,这是我的错.

Good wishes(良好祝愿)

Hotel词汇大全

2005-1-20 19:07:48

information desk 问讯处

reception office 接待室

hotel register 旅客登记簿

registration form 登记表

newsstand 售报处

postal service 邮局服务处

shop 小卖部

bar 酒吧间

lounge 休息厅

roof garden 屋顶花园

billiard-room 球房

dining-room, dining hall 餐厅

men's room 男盥洗室

ladies' room 女盥洗室

cloak-room 存衣处

basement 地下室

cellar 地窖

broom closet 杂物室

room number 房间号码

room key 房间钥匙

suite 一套房间

single room 单人房间

double room 双人房间

sitting-room, living-room 起居室

sofa, settee 长沙发

easy chair 安乐椅

armchair 扶手椅

wicker chair 藤椅

folding chair 叠椅

swivel chair 转椅

rocking chair 摇椅

stool 凳子

stool 凳子

bench 条凳

tea table 茶几

desk 书桌

bookcase 书橱

bookshelf 书架

wardrobe 衣柜

built-in wardrobe, closet 壁橱

chest of drawers 五斗橱

screen 屏风

hat rack 帽架

rug 小地毯

carpet 大地毯

single bed 单人床

double bed 双人床

twin beds 成对床

mattress 褥子

quilt 被

blanket 毯子

sheet 床单

bedspread 床罩

cotton terry blanket 毛巾被

pillow 枕头

pillow 枕头

pillowcase 枕套

mat 席

cushion 垫子

bathroom 浴室

bath tub 浴盆

shower bath, shower 淋浴

cold and hot water taps 冷热自来水龙

头

sprinkle-nozzle, (shower) nozzle 喷头

dressingtable 梳妆台

mirror 镜子

washbasin 洗脸盆

towel 毛巾

toilet, lavatory, washroom 卫生间

water closet, W.C. 厕所；抽水马桶

toilet roll, toilet paper 卫生纸

bath towel 浴巾

bathrobe 浴衣

towel rail, towel rack 毛巾架

sponge 海绵

waste-paper basket 废纸篓

thermometer 温度计

balcony 阳台

balcony 阳台

sash window 上下开关窗

shutters 百叶窗

transom, transom window 气窗

curtain 窗帘

lace curtain 挑花窗帘

windowsill 窗台

air-conditioned 有空调设备的

radiator 暖气片

central heating 暖气

ashtray 烟灰碟

smoking set 烟具

electric fan 电扇

chandelier, pendant lamp 吊灯

fluorescent lamp 日光灯

desk lamp 台灯

bedside lamp 床头灯

floor lamp 落地灯

wall lamp 壁灯

lampshade 灯罩

bulb holder 灯头

bulb 灯泡

screw-type bulb 罗口灯泡

bayonet-type bulb 卡口灯泡

frosted bulb 磨砂灯泡

opal bulb, opaque bulb 乳白灯泡

switch 开关

socket 插座

plug 插头

telephone 电话

electric iron 电熨斗

peg, hook 衣钩

clothes-hanger 衣架

door-mat 门前的擦鞋棕垫

manager 经理

attendant 服务员

desk clerk 值班服务员

waiter （餐厅）服务员

waitress （餐厅）女服务员

rent 租金

bill 账单

餐馆英语之寻问餐厅

2005-1-20 19:08:23

到国外游玩，品尝当地美食是行程重头戏之一，然而，身为异乡人，自然无法知道每家餐厅口碑如何。此时，不妨向饭店中的服务人员询问，说出自己的喜好及需求，请对方做最佳建议。

是否可介绍一家附近口碑不错的餐厅?

Could you recommend a nice restaurant near here?

我想去一家价位合理的餐厅。

I want a restaurant with reasonable prices.

我想去一家不会吵杂的餐厅。

I'd like a quiet restaurant.

我想去一家气氛欢乐、活泼的餐厅。I'd like a restaurant with cheerful atmosphere.

是否可建议这一类的餐厅?

Could you recommend that kind of restaurant?

此地餐厅多集中在那一区?

Where is the main area for restaurants? 这附近是否有中国餐厅?

Is there a Chinese restaurant around here?

这附近是否有价位不贵的餐厅?

Are there any inexpensive restaurants near here?

你知道现在那里还有餐厅是营业的吗?

Do you know of any restaurants open now?

我想尝试一下当地食物。I'd like to have some local food.

最近的义大利餐厅在那里?

Where is the nearest Italian restaurant?

餐馆英语之餐厅预约

2005-1-20 19:12:43

享受异国美食是出国旅游的乐趣之

一，若已打听好何处有美味，不妨在

出发前先打电话询问是否需订位，以

免兴冲冲的出门，却碰上餐厅客满的

情况。电话预约时，一定要详细告知

餐厅预约时间、人数与名字，并且最

好询问清楚是否需着正式服装，以免

届时失礼。

我需要预约位子吗?

Do I need a reservation?

我想要预约3个人的位子。

I'd like to reserve a table for three.

我们共有6个人。

We are a group of six.

我们大约在8点到达。

We'll come around eight o'clock.

我要如何才能到达餐厅?

How can I get there?

我想要预约今晚7点2个人的位子。

I'd like to reserve a table for two at

seven tonight.

我很抱歉。今晚的客人相当多。

I'm sorry. We have so many guests this

evening.

我们大概需要等多久?

How long is the wait?

9点应该没问题。

Nine o'clock should be O.K.

今天的推荐餐是什么?

What do you have for today's special?

我们想要面对花园的位子。

We'd like a table with a view of

garden.

没问题。请给我你的名字。

It's O.K. Your name, please.

我的名字是洁西卡•杨。

My name is Jessica Yang.

餐厅是否有任何服装上的规定?

Do you have a dress code?

女士是否需着正式服装?

Could the ladies wear formal dresses?

请不要穿牛仔裤。

No jeans, please.

餐馆英语之餐厅点餐

2005-1-20 19:12:55

到异国品尝美食可说是旅游的乐趣

之一，然而，若是语言不通，大概就

很难品尝餐厅最受好评的菜色了。因

此，学会基本点餐说法，适当的询问

服务生，并表达自己喜好，包管可以

让自己吃得地道又满足。

请给我菜单。

May I have a menu, please?

是否有中文菜单？

Do you have a menu in Chinese?

在用晚餐前想喝些什么吗？

Would you like something to drink

before dinner?

餐厅有些什么餐前酒？

What kind of drinks do you have for an

aperitif?

可否让我看看酒单？

May I see the wine list?

我可以点杯酒吗？

May I order a glass of wine?

餐厅有那几类酒？

What kind of wine do you have?

我想点当地出产的酒。

I'd like to have some local wine.

我想要喝法国红酒。

I'd like to have French red wine.

是否可建议一些不错的酒？

Could you recommend some good

wine?

我可以点餐了吗？

May I order, please?

餐厅最特别的菜式是什么？

What is the specialty of the house?

餐厅有今日特餐吗？

Do you have today's special?

我可以点与那份相同的餐吗？

Can I have the same dish as that?

我想要一份开胃菜与排餐(鱼餐)。

I'd like appetizers and meat (fish) dish.

我正在节食中。

I'm on a diet.

我必须避免含油脂(盐份/糖份)的食

物。

I have to avoid food containing fat

(salt/sugar).

餐厅是否有供应素食餐？

Do you have vegetarian dishes?

你的牛排要如何烹调？

How do you like your steak?

全熟(五分熟/全生)。

Well done (medium/rare),please.

旅馆英语之预定篇

2005-1-20 19:13:10

出外旅游时，旅馆便是我们的家，详

细了解家中的每一项设备与使用方

法，才能得到良好的住宿品质。此外，

在确认房间之前，不妨尽量向旅馆提

出个人合理的要求，毕竟，一趟旅游

成功与否，住宿的舒适感可是占一席

之地的。

我会晚一点到达，请保留所预订的房

间。

I'll arrive late, but please keep my

reservation.

我在台北已预订房间。

I made a reservation in Taipei.

我的名字是王明明。

My name is Wang Ming-Ming.

我想要一间安静一点的房间。

I'd like a quiet room.

我想要楼上的房间。

I'd like a room on the upper level.

我想要一间视野好(有阳台)的房间。

I'd like a room with a nice view (a

balcony).

随时都有热水供应吗?

Is hot water available any time?

我可以看一看房间吗?

May I see the room?

是否还有更大的(更好的/更便宜的)

房间?

Do you have anything bigger

(better/cheaper)?

我要订这间房间。

I'll take this room.

麻烦填写这张住宿登记表。

Would you fill in this registration

form?

这里可使用信用卡(旅行支票)吗?

Do you accept credit cards (traveler's

checks)?

是否可代为保管贵重物品?

Could you keep my valuables?

餐厅在那儿?

Where is the dining room?

餐厅几点开始营业?

What time does the dining room open?

早餐几点开始供应?

What time can I have breakfast?

旅馆内有美容院(理发院)吗?

Is there a beauty salon (barber shop)?

是否可给我一张有旅馆地址的名片?

Can I have a card with the hotel's

address?

是否可在此购买观光巴士券?

Can I get a ticket for the sight-seeing

bus here?

最近的地铁站在那里?

Where is the nearest subway station?

旅馆英语之入住篇

2005-1-20 19:13:49

好不容易找到一家喜欢的旅馆，不妨

好好利用旅馆内的服务。除了既有硬

体设施外，也可视自己需要向旅馆提

出合理要求，使自己有段舒适的住宿

时光。

何时需退房?

When is check-out time?

明早你是否能帮我将行李拿到大厅?

Could you bring my baggage down to

the lobby tomorrow morning?

当然。你何时离开?

Sure. What time are you leaving?

8点。

At 8 o'clock.

那么，我将在7点50分到你的房间。

Then I'll go to your room at 7:50.

我总共有3件行李。

I have three pieces of baggage.

明早，请将行李放在你的门口。

Please leave them outside your room

tomorrow morning.

这是316号房。我想要一件毛毯。

This is room 316. I'd like a blanket,

please.

请送给我一壶咖啡(热水)。

Please bring me a pot of coffee (boiled water).

请送给我一些冰块和水。

Please bring me some ice cubes and water.

我想设定早晨的呼叫铃。

I'd like a wake-up call, please.

几点?

What time?

明早7点。

7 o'clock tomorrow morning.

冷气(电视、灯)无法开启。

The air-conditioner (TV set, light) doesn't work.

房间内没有热水。

There is no hot water.

热水不够热。

The hot water is not hot enough.

我要退房。请给我账单。

I'd like to check out. My bill, please. 我拿了一瓶小吧台中的可乐。

I had a coke in the mini-bar.

是否能以信用卡付账?

Can I pay by credit card?

我住的很愉快。

I enjoy my stay.

旅馆英语之生活篇

2005-1-20 19:15:32

虽然是出外旅行，从衣物清洗到头发整理，日常生活的清洁一样也不会少。若想要好好享受度假时光，不再理会这些琐事，不妨善加利用旅馆的美容与洗衣服务，轻轻松松做个光鲜游客。

我有些衣服需要送洗。

I have some laundry.

这些衣服需要洗涤(熨平)。

I'd like these clothes cleaned (pressed). 请将你需要洗的衣服放在纸袋中，并将衣物内容写下来。

Please put your laundry in the paper bag and write down the contents of the laundry on it.

明天(后天)是否可洗好?

Will it be ready by tomorrow (the day after tomorrow)? 我今晚(明天)就要。

I need them tonight (tomorrow).

我明早9点以前需要这些清洗的衣

物。

I'd like to have my laundry by 9 o'clock

tomorrow morning.

这件不是我的。

This is not mine.

有一件遗失了。

There's one piece missing.

明早几时开始可以送洗衣物?

From what time do you accept laundry

tomorrow morning?

从早上9点开始到下午4点为止。

From 9 a.m. to 4 p.m.

旅馆中有美容院(理发厅)吗?

Is there a beauty salon (barber shop) in

this hotel?

我想要预约今天下午5点。

I'd like to make an appointment for 5

p.m. today.

你想要如何整理你的头发?

How would you like your hair?

请帮我剪头发和洗发(修胡须)。

Haircut and shampoo (shave) , please.

请帮我洗头和整理头发。

Shampoo and set, please.

请不要剪太短。

Please don't cut it too short.

后面(两边、头顶)请再剪一些。

A little more off the back (sides/top).

我不需要抹发油。

I don't need hair oil.

餐馆英语

2005-1-20 19:19:06

1. 寻问餐厅

到国外游玩，品尝当地美食是行程重

头戏之一，然而，身为异乡人，自然

无法知道每家餐厅口碑如何。此时，

不妨向饭店中的服务人员询问，说出

自己的喜好及需求，请对方做最佳建

议。

是否可介绍一家附近口碑不错的餐

厅?

Could you recommend a nice

restaurant near here?

我想去一家价位合理的餐厅。

I want a restaurant with reasonable

prices.

我想去一家不会吵杂的餐厅。

I'd like a quiet restaurant.

我想去一家气氛欢乐、活泼的餐厅。

I'd like a restaurant with cheerful

atmosphere.

是否可建议这一类的餐厅?

Could you recommend that kind of

restaurant?

此地餐厅多集中在那一区?

Where is the main area for restaurants?

这附近是否有中国餐厅?

Is there a Chinese restaurant around

here?

这附近是否有价位不贵的餐厅?

Are there any inexpensive restaurants

near here?

你知道现在那里还有餐厅是营业的

吗?

Do you know of any restaurants open

now?

我想尝试一下当地食物。

I'd like to have some local food.

最近的义大利餐厅在那里?

Where is the nearest Italian restaurant?

2. 餐厅预约

享受异国美食是出国旅游的乐趣之

一，若已打听好何处有美味，不妨在

出发前先打电话询问是否需订位，以

免兴冲冲的出门，却碰上餐厅客满的

情况。电话预约时，一定要详细告知

餐厅预约时间、人数与名字，并且最

好询问清楚是否需着正式服装，以免

届时失礼。

我需要预约位子吗?

Do I need a reservation?

我想要预约3个人的位子。

I'd like to reserve a table for three.

我们共有6个人。

We are a group of six.

我们大约在8点到达。

We'll come around eight o'clock.

我要如何才能到达餐厅?

How can I get there?

我想要预约今晚7点2个人的位子。

I'd like to reserve a table for two at

seven tonight.

我很抱歉。今晚的客人相当多。

I'm sorry. We have so many guests this

evening.

我们大概需要等多久?

How long is the wait?

9点应该没问题。

Nine o'clock should be O.K.

今天的推荐餐是什么?

What do you have for today's special?

我们想要面对花园的位子。

We'd like a table with a view of

garden.

没问题。请给我你的名字。

It's O.K. Your name, please.

我的名字是洁西卡•杨。

My name is Jessica Yang.

餐厅是否有任何服装上的规定?

Do you have a dress code?

女士是否需着正式服装?

Could the ladies wear formal dresses?

请不要穿牛仔裤。

No jeans, please.

3. 餐厅点餐篇

到异国品尝美食可说是旅游的乐趣

之一，然而，若是语言不通，大概就

很难品尝餐厅最受好评的菜色了。因

此，学会基本点餐说法，适当的询问

服务生，并表达自己喜好，包管可以

让自己吃得地道又满足。

请给我菜单。

May I have a menu, please?

是否有中文菜单？

Do you have a menu in Chinese?

在用晚餐前想喝些什么吗？

Would you like something to drink

before dinner?

餐厅有些什么餐前酒？

What kind of drinks do you have for an

aperitif?

可否让我看看酒单？

May I see the wine list?

我可以点杯酒吗？

May I order a glass of wine?

餐厅有那几类酒？

What kind of wine do you have?

我想点当地出产的酒。

I'd like to have some local wine.

我想要喝法国红酒。

I'd like to have French red wine.

是否可建议一些不错的酒？

Could you recommend some good

wine?

我可以点餐了吗？

May I order, please?

餐厅最特别的菜式是什么？

What is the specialty of the house?

餐厅有今日特餐吗？

Do you have today's special?

我可以点与那份相同的餐吗？

Can I have the same dish as that?

我想要一份开胃菜与排餐(鱼餐)。

I'd like appetizers and meat (fish) dish.

我正在节食中。

I'm on a diet.

我必须避免含油脂(盐份/糖份)的食

物。

I have to avoid food containing fat

(salt/sugar).

餐厅是否有供应素食餐？

Do you have vegetarian dishes?

你的牛排要如何烹调？

How do you like your steak?

全熟(五分熟/全生)。

Well done (medium/rare), please.

预订酒店英语

2005-1-20 19:19:47

(开房必备)

Dialogue A

a:Good morning.Hilton Hotel. May I

help you?

b:Good morning.Have you got any

vacancies for the nights of 12th and

13th.I'd like to make a reservation for

the two nights

a:All right .Single or double-room?

b:Double-room please.

a:Yes.we have a double -room

available.

b:Is that with or without bath?

a:It's a room with shower and toilet ,sir.

b:That sounds fine. Is there an air

conditioner?

a:Yes,but of course.

b:How much will it be for one night?

a:Let me see.A double-room $800 per night.

b:Does that include breakfast?

a:Yes.that includes a continental breakfast and a morning newspaper. b:Do you accept VISA?

a:Yes , we do , what time will yo be arriving?

b:I should be there aroud 5:30 p.m on the 12th.

a:Ok, sir ,Could I take your name and contact number , please?

b:Yes,It's John Smith.It's New York 456-122

a:Could you spell that, please?

b:J-o-h-s-m-i-t-h.

a:John Smith. double-room with bath and air conditioner for the nights of

12th and 13th.

b:That's right.Thank you.

a:Thank you sir. Good -bye.

饭店交流用语

2005-1-20 19:21:30

欢迎和问候语：

1、Good morning(afternoon , evening) , sir(madam)

早上（下午、晚上）好，先生（夫人）。

2、How do you do?

您好！（初次见面）

Glad to meet you .

很高兴见到您。

3、How are you?

您好吗？

Fine , Thanks . And you ?

很好，谢谢。您好吗？

4、Welcome to our hotel (restaurant , shop).

欢迎到我们宾馆（餐厅、商店）来。

5、Wish you a most pleasant stay in our hotel .

愿您在我们宾馆过得愉快。

6、I hope you will enjoy your stay with us.

希望您在我们宾馆过得愉快。（客人刚入店时）

I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。（客人

在饭店逗留期间）

I hope you have enjoyed your stay with

us.

希望您在我们宾馆过得愉快。（客人

离店时）

7、Have a good time!

祝您过得愉快！

电话用语：

8、**hotel , front desk . Can I help

you?

**饭店，前厅。您找谁？

9、Sorry , I’ve dialed the wrong

number .

对不起，我拨错号了。

10、May I speak to your general

manager?

能和你们总经理说话吗？

Speaking.

我就是。

11、Sorry, he is not in at the moment .

对不起，他现在不在。

Would you like to leave a message ?

您要留口信吗？

12、Pardon.

对不起，请再说一遍，好吗？

I beg your pardon.

对不起，请再说一遍，好吗？

祝贺语：

13、Congratulations!

祝贺您！

14、Happy birthday!

生日快乐！

15、Happy new year!

新年快乐！

16、Merry Christmas!

圣诞快乐！

17、Have a nice holiday!

假日快乐！

18、Wish you every success!

祝您成功！

答谢和答应语:

19、Thank you (very much) .

谢谢您（非常感谢）。

20、Thank you for your advice

(information , help)

感谢您的忠告（信息、帮助）。

21、It’s very kind of you .

谢谢，您真客气。

22、You are welcome .

不用谢。

23、Not at all.

不用谢。

Don’t mention it .

不用谢。

24、It’s my pleasure .

非常高兴为您服务。

(With pleasure.)

(My pleasure.)

25、I am at your service .

乐意为您效劳。

26、Thank you for staying in our hotel.

感谢您在我们酒店下榻。

27、I’m sorry .

很抱歉。

28、Excuse me .

对不起。

29、I’m sorry ,It’s my fault.

很抱歉。那是我的过错。

30、Sorry to have kept you waiting .

对不起，让您久等了。

31、Sorry to interrupt you .

对不起，打扰您了。

32、I’m sorry about this.

对此表示抱歉。

33、I apologize for this.

我为此道歉。

34、That’s all right.

没关系。

35、Let’s forget it.

算了吧。

征询语：

36、Can(May)I help you?

我能帮您什么吗？

Yes, please.

好的。

37、What can I do for you .

我能为您干点什么？

38、Is there anything I can do for you ?

有什么能为您效劳的吗？

39、Just a moment , please.

请稍等一下。

40、May I use your phone?

我能借用您的电话吗？

Certainly.

当然可以。

Yes, of course .

当然可以。

指路用语:

41、Go upstairs/downstairs.

上楼/下楼。

42、It’s on the second (third) floor .

在二（三）楼。

43、Excuse me.

对不起。

Where is the washroom (restroom,

elevator)?

请问盥洗室（休息室、电梯）在哪儿？

This way ,please.

请这边走

Turn left /right.

往左转/右转。

45、It’s in the lobby near the main

entrance.

在大厅靠近大门。

46、It’s in the basement at the end of

the corridor.

在地下室走廊尽头。

提醒用语：

47、Mind/(Watch)your step.

请走好。

48、Please be careful.

请当心。

49、Please don’t leave anything behind.

请别遗忘您的东西。

50、Don’t worry.

别担心。

51、Take it easy.

放心好了。

52、Please don’t smoke here.

请不要在这边抽烟。

告别语：

53、Goodbye.

再见。

54、See you late.

再见。

55、Good night .

晚安。

56、See you tomorrow.

明天见。

57、Goodbye and thank you for

coming.

再见，谢谢您的光临。

58、Goodbye and hope to see you

again.

再见，希望再见到您。

59、Have a nice trip!

一路平安！

60、Wish you a pleasant journey! Good

luck!

祝您旅途愉快！祝您好运！

前厅：

1、Have you a reservation?

您预定过了吗？

2、May I know your name and room

number?

您能告诉我您的名字与房间号吗？

3、Here is your room key.

给您房间钥匙。

4、Please pay at the cashier’s desk over

there.

请去那边帐台付款。

5、Are these your baggage?

这些是您的行李吗？

May I take them for you?

我来帮您拿好吗？

客房部

6、Housekeeping .May I come in?

客房服务员，我可以进来吗？

7、Leave your laundry in the laundry in

the laundry bag behind the bathroom

door.

请把要洗的东西放在浴室门后的洗

衣袋中。

8、I hope I’m not disturbing you.

我希望没有打扰您。

9、One moment ,madam. I’ll bring

them to you right away .

等一会儿，夫人。我马上送来。

10、I’ll send for an

electrician( doctor , ……)

我给您请电工（大夫……）。

餐饮部：

11、Sit down , please .Here is the menu.

请坐，给您菜单，先生。

May I take your order ,sir?

您要点菜吗？

12、What would you like to

have ,coffee or tea?

您要喝咖啡还是茶？

13、Would you like to have any wine with you dinner?

您用餐时要喝点酒吗？

14、Service hours are:

（餐厅）供应时间是：

7:00a.m.to 9:00a.m.for breakfast.

早餐7点到9点。

11:30a.m.to1: 30p.m.for lunch.

午餐11点半到1点半。

6:30p.m.to 8:30p.m.for dinner.

晚餐6点半到8点半。

15、Here is the bill. Please sign it.

这是您的帐单，请签字。

服务台常用词汇

2005-1-20 19:21:49

management 经营、管理

market price 市价

cashier's desk 兑换处

coin 硬币

accounting desk 帐务处

check-out time 退房时间

voucher 证件

price list 价目表

check, cheque 支票

sign (动)签字

interest 利息

form 表格

reservation 预订

reception desk 接待处

tip 小费

reservation desk 预订处

luggage office 行李房

…per thousand 千分之…

spare (形)多余的

postpone (动)延期

cancel (动)取消

traveler’s cheque 旅行支票pay (动)付款

fill (动)填写

administration 管理、经营

note 纸币

registration desk 入宿登记处

lobby 前厅

luggage rack 行李架

visit card 名片

identification card 身份证

rate of exchange 兑换率

conversion rate 换算率

charge (动)收费

bill 帐单

change money 换钱

procedure 手续、程序

information desk 问询处

luggage label 行李标签

overbooking 超额订房

…per cent 百分之…

reasonable (形)合理的

cash (动)兑换

keep (动)保留、保存

bank draft 汇票

accept (动)接受

procedure fee 手续费

fill in the form 填表

■ 电讯服务

operator 电话员

house phone 内部电话

special line 专线

dial a number 拨号码

hold the line 别挂电话

can't put somebody through 接不通

ordinary telegram 普通电话

receiver 听筒

city phone 城市电话

telephone number 电话号码

replace the phone 挂上电话

Line, please. 请接外线。

The line is busy(engaged) 占线。

send a telegram(cable) 发电报

long distance 长途电话

telephone directory 电话簿

call somebody up 打电话给某人

can't hear somebody 听不见

can't get through 打不通

inland telegram 国内电报

ordinary mail 平信

switchboard 交换台

central exchange 电话总局

The connection is bad. 听不清。

express telegram 加快电报

special dispatch 专电

registered fee 挂号邮资

postcard 明信片

■ 客房设备、用品

escalator 自动楼梯

bookshelf 书架

ground floor (英)底，层，一楼

cabinet 橱柜

switch 开关

Venetian blind 百叶窗帘

curtain 窗帘

wastebasket 字纸篓

tea trolley 活动茶几

night table 床头柜

first floor (英)二楼，(美)一楼

folding screen 屏风

hanger 挂钩

plug 插头

wall plate 壁上挂盘

Chinese painting 国画

elevator, lift 电梯

drawer 抽屉

second floor (英)三楼，(美)二楼

spring 弹簧

cushion 靠垫，垫子

socket 插座，插口

sitting room 起居室

voltage 电压

floor 楼层，地板

carpentry (总称)木器

tea table 茶几

bedclothes 床上用品

quilt 被子

mattress 床垫

thermos 热水瓶

transformer 变压器

中国小吃英文表达

2005-1-20 19:22:12

中式早點

烧饼Clay oven rolls

油条Fried bread stick

韭菜盒Fried leek dumplings

水饺Boiled dumplings

蒸饺Steamed dumplings

馒头Steamed buns

割包Steamed sandwich

饭团Rice and vegetable

roll

蛋饼Egg cakes

皮蛋100-year egg

咸鸭蛋Salted duck egg

豆浆Soybean milk

饭类

稀饭Rice porridge

白饭Plain white rice

油饭Glutinous oil rice

糯米饭Glutinous rice

卤肉饭Braised pork rice

蛋炒饭Fried rice with egg

地瓜粥Sweet potato congee

面类

馄饨面Wonton & noodles

刀削面Sliced noodles

麻辣面Spicy hot noodles

麻酱面Sesame paste noodles

鴨肉面Duck with noodles

鱔魚面Eel noodles

乌龙面Seafood noodles

榨菜肉丝面Pork , pickled

mustard green noodles

牡蛎细面Oyster thin noodles

板条Flat noodles

米粉Rice noodles

炒米粉Fried rice noodles

冬粉Green bean noodle

汤类

鱼丸汤Fish ball soup

貢丸汤Meat ball soup

蛋花汤Egg & vegetable soup

蛤蜊汤Clams soup

牡蛎汤Oyster soup

紫菜汤Seaweed soup

酸辣汤Sweet & sour soup

馄饨汤Wonton soup

猪肠汤Pork intestine soup

肉羹汤Pork thick soup

鱿鱼汤Squid soup

花枝羹Squid thick soup

甜点

爱玉Vegetarian gelatin

糖葫芦Tomatoes on sticks

长寿桃Longevity Peaches

芝麻球Glutinous rice sesame

balls

麻花Hemp flowers

双胞胎Horse hooves

冰类

绵绵冰Mein mein ice

麦角冰Oatmeal ice

地瓜冰Sweet potato ice

紅豆牛奶冰Red bean with milk

ice

八宝冰Eight treasures ice

豆花Tofu pudding

果汁

甘蔗汁Sugar cane juice

酸梅汁Plum juice

杨桃汁Star fruit juice

青草茶Herb juice

点心

牡蛎煎Oyster omelet

臭豆腐Stinky tofu (Smelly

tofu)

油豆腐Oily bean curd

麻辣豆腐Spicy hot bean curd

虾片Prawn cracker

虾球Shrimp balls

春卷Spring rolls

蛋卷Chicken rolls

碗糕Salty rice pudding

筒仔米糕Rice tube pudding

红豆糕Red bean cake

绿豆糕Bean paste cake

糯米糕Glutinous rice cakes

萝卜糕 Fried white radish patty

芋头糕 Taro cake

肉圆 Taiwanese Meatballs 水晶饺 Pyramid dumplings 肉丸 Rice-meat dumplings 豆干 Dried tofu 其 他

当归鸭 Angelica duck 槟榔 Betel nut 火锅 Hot pot 餐厅点餐用语 2005-1-20 19:22:53

点菜就餐的次序：找桌子 看菜单 点菜 付钱 离开

Have you got a table for two, please ﹖ 请问您有两个人的桌子吗？

Have you booked a table ﹖ 您预定餐桌了吗？

Have you made a reservation ﹖ 您预定了吗？

smoking or non-smoking ﹖ 吸烟区还是非吸烟区？

Would you like something to drink ﹖ 您想喝什么？

Would you like to see the menu ﹖ 您需要看菜单吗？

Language Notes 三言两语

点菜就餐的典型次序是：找一张桌子坐下－看菜单－点菜－付钱－离开。英语语言的表达基本上也是依照次顺序。“订餐”在英文中有两种说法，即to book a table 和make a

reservation ．在英国以及在其它很多国家，餐厅一般划分为吸烟区和非吸烟区。一进餐厅，服务员会主动征询客人的意见，然后引领客人前往所选择的区域就餐。

打搅一下，我能看看菜单吗？ expression 表达

Excuse me, could I see the menu, please ？

打搅一下，我能看看菜单吗？ Are you ready to order ？ 您现在可以点餐吗？ first course ／stasrters 第一道菜／开胃菜 maincourse 主菜 dessert 甜食

Could I have the bill, please ？ 请拿账单来，好吗？

How would you like to pay ？ 请问您怎样付款？ Language Notes 三言两语

在西餐厅就餐，菜单一般由三类不同的菜别组成。the first course 或者starters 是指第一道菜，往往是汤、一小碟色拉或其它小吃。第二道菜是主菜，fish and chips 是鱼和炸土豆条，它同“roast beef and york shir

pudding ——牛肉布丁”、“shepherd spie ——牧羊人的馅饼”一样，都是典型的英国传统菜肴。最后一道是甜食——或冷或热，但都是甜的。西方饮食习惯是先吃咸的，后吃甜的。西餐菜单名目繁多，有时不易读懂。遇到这种情况，可以请服务员解释一下。 餐厅里的对话

Conversation In A Restaurant

Hugh is ordering a meal in a restaurant a few moments later Emma: one sparkling water Hugh: Thanks very much

Emma: Are you ready to order? Hugh: Yeah I think I am actually. Could I just have the soup to start please

Emma: That’s minestrone, is that all right sir?

Hugh: Yeah, that’s fine, and for the main course could I have the chicken please?

Emma: Chicken

Hugh: and just some vegetables and some boiled potatoes please Emma: Boiled potatoes, OK Hugh: Thanks very much 餐厅里的对话

休正在餐厅点餐 （过了一会儿） 埃玛：一份带汽的矿泉水。 休： 谢谢！

埃玛：您现在可以点菜吗？

休： 是的，可以。请先给我来一份例汤，好吗——今日的例汤是什么？ 埃玛：是意大利蔬菜汤，可 以吗？ 休：可以。好的 …… 至 于主菜，请给我一份鸡肉，好吗？ 埃玛：……鸡肉……

休：再来一点蔬菜和煮土豆。 埃玛：……煮土豆。好的。 休： 谢谢！ 埃玛：好的。

国外生活必备英文词汇全搜索—饮食篇３

2005-1-20 19:50:20

餐具：

coffee pot 咖啡壶 coffee cup 咖啡杯 paper towel 纸巾 napkin 餐巾 table cloth 桌布 tea -pot 茶壶 tea set 茶具 tea tray 茶盘 caddy 茶罐 dish 碟 plate 盘

saucer 小碟子 rice bowl 饭碗 chopsticks 筷子 soup spoon 汤匙 knife 餐刀 cup 杯子 glass 玻璃杯 mug 马克杯

picnic lunch 便当 fruit plate 水果盘 toothpick 牙签 中餐：

bear's paw 熊掌 breast of deer 鹿脯

beche-de-mer; sea cucumber 海参 sea sturgeon 海鳝

salted jelly fish 海蜇皮 kelp, seaweed 海带 abalone 鲍鱼 shark fin 鱼翅 scallops 干贝 lobster 龙虾 bird's nest 燕窝

roast suckling pig 考乳猪 pig's knuckle 猪脚

boiled salted duck 盐水鸭 preserved meat 腊肉 barbecued pork 叉烧 sausage 香肠

fried pork flakes 肉松 BAR-B-Q 烤肉 meat diet 荤菜 vegetables 素菜 meat broth 肉羹 local dish 地方菜

Cantonese cuisine 广东菜 set meal 客饭 curry rice 咖喱饭 fried rice 炒饭 plain rice 白饭 crispy rice 锅巴

gruel, soft rice , porridge 粥 — noodles with gravy 打卤面 plain noodle 阳春面 casserole 砂锅

chafing dish, fire pot 火锅 meat bun 肉包子 shao-mai 烧麦

preserved bean curd 腐乳 bean curd 豆腐

fermented blank bean 豆豉 pickled cucumbers 酱瓜 preserved egg 皮蛋 salted duck egg 咸鸭蛋 dried turnip 萝卜干 西餐与日本料理: menu 菜单

French cuisine 法国菜 today's special 今日特餐

chef's special 主厨特餐 buffet 自助餐 fast food 快餐 specialty 招牌菜

continental cuisine 欧式西餐 aperitif 饭前酒 dim sum 点心

French fires 炸薯条 baked potato 烘马铃薯 mashed potatoes 马铃薯泥 omelette 简蛋卷 pudding 布丁 pastries 甜点

pickled vegetables 泡菜 kimchi 韩国泡菜 crab meat 蟹肉 prawn 明虾 conch 海螺

escargots 田螺braised beef 炖牛肉 bacon 熏肉

poached egg 荷包蛋

sunny side up 煎一面荷包蛋 over 煎两面荷包蛋 fried egg 煎蛋

over easy 煎半熟蛋 over hard 煎全熟蛋 scramble eggs 炒蛋 boiled egg 煮蛋

stone fire pot 石头火锅 sashi 日本竹筷 sake 日本米酒 miso shiru 味噌汤 roast meat 铁板烤肉 sashimi 生鱼片 butter 奶油 冷饮:

beverages 饮料

soya-bean milk 豆浆 syrup of plum 酸梅汤 tomato juice 番茄汁 orange juice 橘子汁 coconut milk 椰子汁 asparagus juice 芦荟汁 grapefruit juice 葡萄柚汁 vegetable juice 蔬菜汁

ginger ale 姜汁

sarsaparilla 沙士

soft drink 汽水

coco-cola (coke) 可口可乐

tea leaves 茶叶

black tea 红茶

jasmine tea 茉莉(香片)

tea bag 茶包

lemon tea 柠檬茶

white goup tea 冬瓜茶

honey 蜂蜜

chlorella 绿藻

soda water 苏打水

artificial color 人工色素

ice water 冰水

mineral water 矿泉水

distilled water 蒸馏水

long-life milk 保久奶

condensed milk 炼乳; 炼奶

cocoa 可可

coffee mate 奶精

coffee 咖啡

iced coffee 冰咖啡

white coffee 牛奶咖啡

black coffee 纯咖啡

ovaltine 阿华田

chlorella yakult 养乐多

essence of chicken 鸡精

ice-cream cone 甜筒

sundae 圣代; 新地

ice-cream 雪糕

soft ice-cream 窗淇淋

vanilla ice-cream 香草冰淇淋

ice candy 冰棒

milk-shake 奶昔

straw 吸管

国外生活必备英文词汇全搜索-住宿篇

2004-12-18 22:27:59

前台

company 陪伴，同伴

single room 单人房

double room 双人房

intend 想要，打算party （参加共同活动的）一批，一

组，一组人

date 日期，日子

kind 种，类

bath 浴室

shower 淋浴

suite （一套）房间

deluxe 豪华的

presidential 总统的，总统职务的

available 可用的，合用的，可得到的，

可到达的

fully 完全地，彻底地

name 名字，姓，姓名，名称

address 地址

the phone number 电话号码

be able to 能，会

guarantee 保证，担保，包，管

occupancy 占有，占用

peak 最高的，高峰的

arrival 到来，到达

departure 启程，离开，出发

book 预定，定

hotel 旅馆

offer 提出，提供

discount 折扣

vacancy 空，空房间

solid 全部地

be full up 全满

include 包括，包含

major 较大范围的，主要的

international 国际的，世界的

provide with 提供

mini-bar 小冰柜

sort 种类，类别

price 价格，价钱

dollar 美元

service 服务，服侍

of course 当然

rate 价格，费用

tax extra 另加税金

look forward to 期待，希望

receive 接待，接见，欢迎

guest 旅客，宿客

welcome to 欢迎到来

bellboy 行李员，旅客服务员

madam 夫人，女士，太太

trip 旅行，旅程

take care of管理，照看

baggage 行李，

carry 运送，手提

suitcase 手提箱，衣箱

show 带领，指引，给看

lead 带领，引领，领路

give sb.a hand帮...的忙

allow 允许，准许

wish 愿，希望

pleasant 令人愉快的，舒适的

enjoy 享受

a good time 快乐时光

pleasure 快乐，愉快，高兴

not at all 不用谢，没关系

mention 提及，提到

registration登记，注册

at one's service 为...服务

behind 在后面，在...背后

remember 记住，记得

return 送还，还归

firmly 稳固地

go to bed 上床睡觉

check 检查，核对

list 名单，一览表

fill to 填写

form 表格

have a look 看一看

passport 护照

mind 介意，反对

fill out 填写

prepare 准备，预备

key card 出入证

seat 座位

file 档案

identification身分的证明

straight 马上，立刻

separately 单独地

opposite 在...的对面

gift 礼品，礼物

elevator [美]电梯

directly 直接地

straight 笔直的

traffic 交通

distance 直接地

intersection 交叉点，十字路口

suggest 建议，提出（意见，计划）

等

popular 受欢迎的，大众（或某种人）

喜爱的

tourist 旅行者，游览者，观光者

famous 著名的，出名的

tourist attraction 旅游胜地

history 历史

direction 方向，方位

well-known 出名的，众所周知的

scene 景色，景象

attractive 有吸引人的，引起兴趣的

interest 兴趣

dynasty 王朝，朝代

classical 古典的

architecture建筑风格

exquisite 精致的，精巧的

artistic value 艺术价值

chance 机会

feast one's eyes让某人一包眼福

typical 典型的，代表性的

pearl 珍珠

The Jade Buddha Temple 玉佛寺

what's more 另外

construction建造，构造，结构

magnificent 壮丽的，宏伟的

enjoy 欣赏，喜爱

stamp 邮票

stick 粘贴，张贴

envelope 信封，封套

sticker 背后有粘胶的标签

ticket 票

airline 航空公司

wonder 想知道

consider 考虑，细想

in advance 预先

economy 经济

time-table 时刻表

flight 班机

airport 机场

rear stalls 戏院正方后座

in order 妥当，就绪

suppose 猜想，料想，想象

matinee 日戏

dress circle戏院的二楼厅

cancel 取消

except 除...之外

performance 演出

acrobatic 杂技的

prefer 更喜欢

exchange 兑换，（货币）交换

bill 钞票，纸币

currency 货币

according to根据...所说，按照

equivalent 相等的，相当的

note 纸币

sign 签名，署名

exchange memo 兑换水单

counter 柜台

prohibit 禁止，阻止

government 政府

information 信息

bottom line 底线

endorse 在（支票等）背面签名，背

书

signature 签名，署名

top line 头一行

receipt 收据，收条

amount 数额

certificate 单据

purchase 买，购买，购置，所购物

countersign 副署，连署

in duplicate（正副）一式两份

policy 政策，方针

understand 懂，理解

awfully 非常，很

describe 描绘，叙述，形容

apologize 道歉

trouble 麻烦，烦恼

manager 经理

solve 解决

carelessness粗心，疏忽，粗枝大叶

advise to 劝...

inconvenience 不方便

toilet 洗室

sincerely 真诚地，诚恳地，真挚地

previous 先的，前的

occupant 占有人，占用者，居住者