星级酒店服务手册

星级酒店服务手册

目录

总经理致辞

大堂服务GRAND LOBBY SERVICES

1．大堂经理Assistant Manager

2．问讯∕留言Informatio n ∕ Message

3．预订∕接待Reservation ∕ Reception

4．收银∕结账Cashier

5．信用卡Credit Card

6．退房时间Check-out Time

7．客房门卡Room Card

8．行李服务Luggage Service

9．大堂保险箱Lobby Safe box

10．商务中心Business Center

11．商场Shopping Center

12．残疾人士设施Handicapped Facilities

13．着装Dressing

14．停车Parking

客房服务

GUEST ROOM SERVICES

1．客房中心Housekeeping Center

2．房间清洁服务Room Cleaning

3．房间夜床服务Turn-down Service

4．洗衣服务Laundry Service

5．小酒吧Mini-Bar

6．房间加床服务Extra Bed

7．送餐服务Room Service

8．擦鞋服务Shoes-shine Service

9．叫醒服务Wake-up Call

10．饮用水Drinking Water

11．电话Telephone

12．电吹风Hair Dryer

13．冰块Ice Cube

14．电熨斗/烫衣板Iron / Iron Board

15．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 16．失物招领Lost And Found

17．电视节目TV Channel

18．网上漫游Internet Service

19．空气调节Air Conditioner

20．电源总开关Energy Saver

21．电源说明Power Supply

22．无烟楼层Non-smoking floor

23．紧急情况Emergency

餐饮服务

FOOD & BEVERAGE SERVICES

1．宴会预订Banquet Reservation

2．大堂吧Lobby Bar

3．西餐厅Western Restaurant

4．行政酒廊Executive Lounge

5．中餐厅Chinese Restaurant

6．会议室Conference Room

7．送餐服务Room Service

会馆服务

HEALTH& ENTERTAIMENT SERVICE 1．游泳馆Swimming Pool

2．健身房Gymnasium Center

3．棋牌室Chess and Mahjong Room

安全指南

SAFETY DIRECTORY

1．遵守措施comply with the measures

2．宾客注意事项Guest’s Notices

3．安保Safeguard

4．火警Fire Prevention

5．火警须知Fire alarm notice

电话指南

TELEPHONE DIRECTORY

1．拨打客房电话Room to Room Calls

2．拨打外线电话Outside Calls

3．国内直拨电话DDD Calls

4．国内、国际直拨须知IDD&DDD Service Guide

客房物品有偿价格表

GEST ROOM ITEMS P AID A PRICE LIST

银盛国际酒店热忱欢迎阁下光临

尊敬的宾客：

欢迎您下榻菏泽银盛国际饭店！

您的到来，我们酒店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了酒店的各项服务及设施。若您有什么需要，请直接与酒店各部门联系，我们将竭诚为您效劳。

在银盛国际酒店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在银盛国际酒店处处都看到温馨的微笑。如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“宾客意见表”，我们会立即改进，因为您的满意就是我们的最终目标。

最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！

银盛国际酒店

总经理

Warmly Welcome to YINSUN International Hotel

Dear Guest:

Welcome to Yinsun International Hotel!

All of us are very grateful for your patronage and hope you enjoy your stay at our hotel. This 《Service Directory》will inform you various service and facilities of our hotel. If you need more help, please contact with our relevant departments, all of us already stand by and surely you will get the excellent service at any time.

You are our concern in Yinsun International Hotel during your stay. We shall try our best to offer the perfect service for you. If there are any more comments or suggestions, please contact us promptly or fill in questionnaire form on the desk of your room.

We wish, during your stay with us, joviality experience wise up to your friends and we hope

we will have the pleasure of serving you again.

INTERNATIONAL HOTEL

General Manager

大堂服务

GRAND LOBBY SERVICES

1．大堂经理Assistant Manager TEL 87777 位于饭店大堂内，24小时为您提供服务。

The Assistant Manager in the lobby will be at your service at any time.

2．问讯∕留言Information ∕ Message TEL 80000如您离开饭店而需与来人或来电联系时，请把您的去处及留言告之总服务台。

You can tell our Information Desk the place to go if you want to be in touch with telephone message or visitors when you are out.

3．预订∕接待Reservation ∕ Reception TEL 80000 饭店接待处24小时为您提供预订客房、住宿登记等服务。

The Front Desk will provide you with the service of reservation and registration any time.

4．收银∕结账Cashier TEL 86666 位于大堂总服务台，24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。

It’s located at the Front Desk in the lobby. We will provide the 24-hour check-out service of your fees during your stay.

5．信用卡Credit Card TEL 86666 欢迎您在饭店用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡

Welcome to use the following cards：Great Wall, the Peony, Long card, the Gold Ear, 6．退房时间Check-out Time TEL 86666 饭店退房时间为下午12：00。请留意：超过12：00后加收半天房租，18：00后退房按全天收费计算。若需延迟离店时间，请与总服务台联系。

Check-out time is 12：00 at noon. You will have to pay an extra half of daily fee if you check out after 12：00a.m and the whole fee if you do after 18：00 p.m. Please contact the Reception Desk if your check-out has to be delayed.

8．客房门卡Room Card TEL 80000 饭店使用安全电子门锁。退房时请将门卡交与总台收银处。请留意：当超过规定时间，门卡将不能开锁。您要续住，请到总服务台办理有关手续。

We offer you the IC lock. Please return the card to the Cashier Desk when you check out. The IC card will not work when you delay the check-out time and you must contact the Reception Desk to continue your time.

9．行李服务Luggage Service TEL 80000 我们为您提供店内免费运送或寄存行李服务。

We offer free-of-charge service of delivery in our hotel and left-luggage service.

10．大堂保险箱Lobby Safe box TEL 80000 大堂接待处为阁下提供免费使用的保险箱，较大的贵重物品可存放在大堂保险箱内。饭店对留在客房内物品的任何损坏或遗失不负任何责任。

Each room is fitted with a safe box, your valuable belongings are recommended to be kept in the safe. By the way, the lobby provides free safes for bigger valuable belongings. The hotel management is not liable to any loss or damage valuables left in the gust rooms.

11．商务中心Business Center TEL 88888 位于饭店大堂，为您提供全面的秘书服务：中英文打字、传真复印、收发电子邮件、邮寄等服务。

服务时间：08：00-22：00

Located in the lobby, we provide you with the comprehensive secretarial service. such as typewriting in Chinese or in English, Fax and copying service, E-mail service, purchasing ticket, mailing, etc.

Service Hours：08：00am-10：00pm

12．商场Shopping Center TEL 80117位于饭店大堂东侧，为您提供地方特色产品、旅游产品、艺术品、日常用品、饮料、食品等。

服务时间：08：00-22：00

Located in the lobby, it offers local specialties、tourism products、root carving artwork、

articles for daily use、soft drinks and food, etc.

Service Hours：08：00am-10：00pm

13．残疾人士设施Handicapped Facilities TEL 80000 饭店备有轮椅车，如需使用请与行李房联系。

We also offer wheelchair and walking stick. Please contact the Luggage Room if you need. 14．着装Dressing

我们建议您在饭店所有餐厅和公共场所穿着合适的衣装。

We advise you to wear the proper formal dress in all restaurants and public places.

15．停车Parking

饭店拥有停车场，请按指定车位停放车辆。有碍车道畅通、消防、安全及专用泊车的车辆，如有损坏饭店不予负责。如需专门监管的车辆，请告知在场保安员，我们将会记录，妥加看护。饭店敬告各位车主，请勿将贵重财物放在车内，住店宾客可将贵重物品交饭店寄存处寄存。

We have the parking area. Please park your car as shown. We are not responsible for any damage if you hinder the path, fighting-fire and security etc. Please inform our guard if your car need special care. We will make some notes and be care for the car. Please do n’t leave your valuables in the car. If you have ones, please place them in the safe deposit box of the Front Desk in the lobby.

客房服务

GUEST ROOM SERVICES

1．客房中心Housekeeping Center TEL 80115 客房中心24小时为您服务，如有需要请与客房中心联系。

We will serve you the whole day. Please contact housekeeping center for assistance.

2．房间清洁服务Room Cleaning TEL 80115 您若需要服务员尽快为您清理房间，请将“请即打扫”牌挂于门外或与客房中心联系。

Hang “Make up Room”signboard at the door knob or call housekeeping, and then we’ll clean your room at soon as possible.

3．房间夜床服务Turn-down Service TEL 80115饭店为您提供每日开夜床服务。

We have do turn down service for you every day, please contact housekeeping center.

4．洗衣服务Laundry Service TEL 80115饭店为您提供水洗和熨烫衣物服务，每天上午10：00前将要洗熨衣物放入洗衣袋，交于服务员，可当晚取回衣物。饭店还提供特快洗熨服务，4小时内送回。详情请参阅房内的洗衣单。

We offer dry cleaning, washing and pressing service .The Room Attendant comes to collect the washing bag before 10：00am every day and send it back in the same day. Express service is available also to you within 4 hours. Please refer to the Laundry List in your room. for details.

5．小酒吧Mini-Bar TEL 801158 客房内备有小酒吧，为您准备了多种酒水及小吃。我们会每日补充消耗，同时您的消费额将被计入到您的账单。如有其他需要，请随时与客房中心联系。

There is a mini-bar with many kinds of drink and snacks in your room. We will replenish them and the sum of charge will be recorded. If you want anything else, please contact

housekeeping center.

7．送餐服务Room Service TEL 80888 服务时间：09：30-09：00

Service Hours：09：30am-09：00am

8．擦鞋服务Shoes-shine Service TEL 80115 每间客房都配有擦鞋布。如有需要擦鞋服务，请将鞋放入房间衣柜鞋鞋篮或与客房中心联系。

Each room provide shoe-shine cloth, Please put your shoes into the basket in the cabinet or contact Housekeeping if you need.

9．叫醒服务Wake-up Call TEL 9请拨“9”与总机接线员联系，确定为您叫醒时间。

Please dial “9” to contact with the Operator and confirm your wake-up time.

10．饮用水Drinking Water TEL 80115 客房卫生间的直饮水是可以直接饮用的。我们建议使用电水壶煮沸后再饮用。如有需要请与客房中心联系。

The water from the tap in the bathroom can be drunk directly. You may use the electronic kettle to boil the water. Please contact housekeeping for assistance.

11．电话Telephone TEL 9每个房间都配备长途直拨国际/国内电话系统。如要拨打长途电话，拨“9”请总机接线员协助。

Every room is equipped with the direct international and domestic dialing system. If you want to make a long distance call, dial“9”for help.

12．电吹风Hair Dryer TEL 80115 客房内备用电吹风可供您使用。

There is a hair dryer in the room for you.

13．冰块Ice Cube TEL 80115客房中心可以为您提供冰块，如有需要请与客房中心联系。

We prepare the ice cube for you in the housekeeping. Please contact us if you need.

14．电熨斗/烫衣板Iron / Iron Board TEL 80115 客房中心备有电熨斗和烫衣板。如有需要可打电话联系。使用时，请注意安全。

There are iron and iron board in housekeeping center. Please contact us for assistance. Please take care of yourself.

15．房间保密/电话免打扰TEL 9 Keep the Room Number Secret/Avoid Being Disturbed by Telephone

如果您不想被打扰，请按房间取电处“请勿打扰”键，并可拨“9”与总机接线员联系。

If you’d like to keep the room number secret and avoid being disturbed by telephone, please. press the key of “DND” on the wall and contact the Operator by “9”.

16．失物招领Lost And Found TEL 80115 如有物品遗失，请与客房中心联系。遗留物品饭店将保留三个月，易变质物品保留三天。在上述期限内无人认领的物品，饭店将会自行处理。

Please contact housekeeping, If you have things lost. we will keep the lost things for 3 months. Perishable goods will be kept 3 days. We are entitled to deal with them beyond the deadline.

17．电视节目TV Channel TEL 80115饭店所有客房均有遥控彩色电视，提供多种语言的国内外卫星、有线电视频道。

Each room provides remote-control color TV with satellite & cable channels. If you want to know the program arrangement, check playbill please.

18．网上漫游Internet Service TEL 80115饭店客房为您提供无线及宽带免费上网服务

The guest rooms had fixed with broadband access and wireless internet also.You can get on the internet in your room for free.

19．空气调节Air Conditioner TEL 80115 饭店装有中央冷暖空调系统，每个房间都有独立调节室温的控制器。如需协助，请与客房中心联系。

The hotel has the central air-conditioning system. There is individual air-conditioning control in every guest room. For assistance, please call housekeeping.

20．电源总开关Energy Saver TEL 80115客房内配有电源总开关。进入客房，只需将门卡插入墙上的控制开关，客房内的电源就会接通。离开房间时，请别忘记把门卡取出。

There is an Energy Saver in each room. You may get the electricity inserting the room card into the switch on the wall. Don’t forget to take the card when you are out.

21．电源说明Power Supply TEL 80115 客房内电压系统为220伏特和110伏特，如需使用多种插座及变压器，请与客房中心联系。为安全起见，请不要在房内私自使用电器设备和烹调设备，请不要使用大功率电器。

The voltage of power supply in your room is 220V and 110V.Contact us if you need an adapter or transformer. electric or cooking equipments without permission is forbidden in order to guarantee your safety. Please don’t use other appliance of high power.

22．环境保护Environmental Protection TEL 80115为保护环境，避免过量使用洗涤剂，请将需要更换的毛巾置于浴室内的毛巾筐内，床上用品在您住店期间每两天更换一次。

For the sake of environmental protection and avoid consuming too much detergent, please

place the used towels in the towel basket. We will change the bed sheet, bed cover, pillow case every two day during your stay in our hotel.

23．紧急情况Emergency TEL 80115如遇紧急情况请联系客房中心或总服务台。

If any emergency happens, please contact housekeeping center or front desk.

餐饮服务

FOOD & BEVERAGE SERVICES

1．宴会预订Banquet Reservation TEL 80888 饭店二层、三层、五层设有不同风格的大小宴会厅、多功能厅及包间。如您需要安排宴会、酒会等有关的社交宴请，请与餐饮预订中心联系。

服务时间：09：00-21：30

We have different kinds of small and big banquet halls、multi-function hall and balconies，located on 1st and 3rd and 5th floor. Please contact F& B Reservation Center if you need get-together and relevant public activities .

Service Hours：09：00am-09：30pm

2．大堂吧Lobby Bar TEL 80108饭店一楼独特的休闲酒吧，为您提供会友、小憩之理想去处。

服务时间：10：00-14：00 17:00-20:00

Our Lobby Bar on 1st floor is an excellent leisure place for you to meet your friends or have a break.

Service Hours：10：00-14：00 17:00-20:00

3．西餐厅Western Restaurant TEL 8128位于饭店一层，提供中、西式自助早餐、午餐和晚餐，并提供16小时客房送餐服务。

服务时间：早餐07：30-09：00 午餐11：30-13：30 晚餐17：30-21：30

Located on 1st floor, We offer Chinese and western-style buffet breakfast, lunch and dinner with 16hours room service.

Service Hours：B 07：30am-09：00am L 11：30am-01：30pm S 05：30pm-09：30pm

4．行政酒廊Executive Lounge TEL 8820位于饭店二层，为您提供各种饮品、小点，是您休闲、聊天、休息的最佳场所。

服务时间：11：00-00：00

Located on the 8th floor, provides you with various of drink and snacks.

Service Hours：11：00am-00：00pm

5．中餐厅Chinese Restaurant TEL 80888位于饭店二、三层、五层，经营高档“官府菜”、燕、鲍、翅、海鲜等粤菜，特色鲁菜及本地风味佳肴

服务时间：午餐11：30-13：30 晚餐17：30-21：30

Located on the 2nd and 3rd floor of the hotel, it provides you with many kinds of special dishes as Canton flavor such as Abalone, Bird’s net and the shark fin.，and also provides you with special Sichuan cuisine and Zhangjiakou dishes.

Service Hours：L 11：30am-01：30pm S 05：30pm-09：30pm

6．会议室Conference Room TEL 81680位于饭店三层，拥有可接待10-200人的各种规格会议室。如需使用请与销售

部联系。

Located on the 8th floor, has 8 Various-specification conference rooms which can hold 10 to 200 persons. If you need, please contact the marketing & sales department.

7．送餐服务Room Service TEL 80888饭店提供房内中餐、西餐用餐服务。

服务时间：09：30晚09：30

Our hotel provides in room Western and Chinese food

Service Hours：09：30pm -09：30am

会馆服务

HEALTH& ENTERTAIMENT SERVICE

1．游泳馆Swimming Pool TEL 80020 位于饭店负二层，为全循环活水泳池，水质清澈透明，游泳是健身和减少脂肪的最佳运动方式。

服务时间：14：30-22：30

Located on the 2nd floor, provides you with cycle running water pool ,Swimming is fitness add reduce adipose the best mode of motion. Service Hours：14：30am-22：30pm

2．健身房Gymnasium Center TEL 80020位于饭店负二层，有氧健身器材,是您训练心肺功能的好地方。

服务时间：14：30-22：30

Located on the 2nd floor, we have aerobic fitness equipment. It is a good place for training cardiopulmonary fuction .Service Hours：14：30am-22：30pm

Service Hours：24 hours

3．棋牌室Chess and Mahjong Room TEL 80020位于饭店负二楼，配有先进的全自动麻将机供您使用。

服务时间：14：30-22：30

Located on the 2nd floor, the environment is elegant and it has advanced and automatic Mahjong machines.

Service Hours：14：30am-22：30pm

安全指南

SAFETY DIRECTORY

1．为了使您在本饭店能愉快而安全地居住，请您与我们合作并遵守下列措施：To ensure you have a pleasant stay with us, we need your cooperation. Please do as the following:

——请将现金和贵重物品存放在大堂保险箱内。

Please place your cash and valuables in the safe deposit box in the lobby.

——如您不希望接听电话，请通知饭店接线员。

Advise hotel operator if you want to miss your incoming calls.

——所有饭店员工会身穿制服，胸前佩戴员工牌，否则请勿让他/她进入您的房间。

Please note that only uniformed hotel employees with name tags are permitted to serve you in guest room by you.

——外币兑换应在大堂接待处，请勿与不相识的人员兑换外币。

Foreign currency only can be exchanged at the Reception Desk. Do not exchange your foreign currency with strangers by you.

——请勿轻信兜售免费旅游或其他服务的电话。若经常受到这种干扰，请通知大堂经理。

Do not accept calls from strangers offering free tours and other services. Please tell the Assistant Manager if you are being bothered by them.

——如果您发现任何疑点或可疑人物，请立即通知大堂经理。

If you see any suspicious persons or any queries, please contact the Assistance Manager immediately.

——随身携带门卡时，请妥善保管。请勿将门卡交给他人。当离店时，请务必将门卡归还总台收银处。

Make sure yourself with your room card. Do not hands your room card to any other person who is not registered in your room. Please return your room card to the Cashier Desk when you check out.

——离开房间或晚上休息前，请关好门窗。请注意本地气候，保重身体。外出游览，请注意食品卫生和安全。

To ensure your safety, please shut the windows and door of your room before departing or sleeping at night. To ensure your health, please notice the local climate, take care of yourself and pay attention to the food sanitation and security.

2．宾客注意事项Guest’s Notices

——饭店设有消防水喉、灭火器材等消防设施，请勿随意动用。

Each floor equipped with modern fire-fighting equipment, Please do not move casually except emergency.

——入住时请出示身份证、护照或其他有效证件。

Upon registration, you are requested to show your own identification card, passport or other valid credentials.

——请不要让未登记入住的客人在您的房间过夜或转租给其他人。

You are not allowed to keep unregistered guests in your room overnight or sublet the room/bed to another person.

——易燃、易爆、有毒和放射性物品请勿带入饭店内。未经许可，禁止在饭店客房内使用大功率电器烧煮食物或作其他用途。

Inflammable, explosive, poisonous and radioactive articles are not allowed to take into the hotel. Cooking or unauthorized electricity connection is not allowed in your rooms.

——携带枪支、弹药等必须登记，并按公安部门的规定由公安部门代为保管。

All firearms and weapons must be registered and kept by the Public Security Bureau.

——严禁赌博、嫖娼、卖淫、偷窃、吸毒、走私贩私等违法犯罪活动。

Illegal activities or criminal offences are strictly forbidden, such as gambling, prostitution, drug taking and smuggling etc.

——如违反《中华人民共和国治安管理处罚法》，将会受到相应的处罚。

The Public Security Bureau has the authority to take necessary action in accordance with the Security Maintenance Penalty Regulations of the PRC or other relevant laws in cases of violation.——请勿将宠物带入饭店。

Pets are not allowed in the hotel.

——请勿让您的小孩独自在饭店公共区域或房间内玩耍，以免发生意外。

To avoid any accident, please take good care of your children and do not leave them unattended in public areas or room of the hotel.

——根据公安机关的规定，所有访客请在晚上11时以前离开饭店客房。

According to Public Security Authority, visitors are to leave the guest rooms before 11：00pm.

3．安保Safeguard

饭店安保人员及覆盖公共区域的闭路监控为您提供全天候的安全保障。为了您自身安全，请谨记在客房内锁上双重门锁并在确认访客身份后方可开门。如需任何的安保服务请

与大堂经理联系。

The safeguard and CCTV equipment will ensure your safety the whole day. For your safety, please remember to lock the door with double locks and open the door after confirming the guest’s ID. If you need any safeguard service, please contact the assistant manager.

4．火警Fire Prevention

——如遇火警，请千万不要使用电梯。饭店每个楼层都设有安全出口和紧急疏散通道。详细请参阅您房门后的紧急疏散通道图，务必使用离您最近的疏散通道。

In case of fire, do not use the elevators. Emergency exits and staircases are located on each floor. The fire escape plan stick on the back of your door indicates your nearest emergency exit. Please read carefully.

——为了防止火灾的发生，客房内禁止使用明火、烧煮食物和使用大功率电器，请勿存放易燃易爆物品。请勿在床上吸烟。

Please note that in order to avoid creating fire hazards, cooking, open flames and high-power appliance are not permitted in guest rooms. No hazardous or inflammable chemicals may be stored in guest rooms and please do not smoke in bed.

——饭店每间客房均设有烟感报警器。当烟雾超过一定浓度时，会自动示警，有关人员将迅速赶到现场处理。

There is a smoke sensor in each room. It will automatically alarm when smoke get stated solubility. The staffs of the Security Department will deal with it soon.

——饭店配备了最先进的火灾报警系统，我们训练有素的员工能够应付任何的紧急情况。饭店和各个区域包括客房均安装有烟感报警器和消防喷淋装置。所有火警探测点均实行24小时监视。如发生紧急情况，饭店会通过公共广播系统向您通报。

There is the most advanced fire alarm system in the hotel. Our professional firefighter can cope with any emergency. There is alarm sensitive to smoke and fire fighting set. All fire alarm probes are monitored all the time. Once there is emergency, the hotel will notice the guests by public broadcasting system.

5．火警须知Fire alarm notice

如果您无法离开房间

If you can’t leave the room

留在房间里——如果不能撤离，您的房间是最安全的地方。

Please stay in the room. It’s the safest place.

关闭空调——为防止烟雾进入您的房间，请将空调开关置于“OFF”位置。

Turn off the air condition in order to prevent the smoke diffuse into the room. Please place the switch to “OFF”.

用湿的衣物塞住门缝——湿的毛巾、床单或毯子可以防止烟雾从门缝中进入房间。

Stuff the gap of the door with wet clothes such as wet towel, bedspread or carpet to prevent the smoke diffuse into the room through the gap of the door.

除去所有窗帘——若不幸火灾由窗户进入，附近不能有任何易燃物。

Remove the entire curtain, if the fire come from the windows, there should don’t be any combustible goods nearby.

在浴缸里盛满水——浴缸内盛满水，并把垃圾桶和冰桶放在附近提水用。这样您可以快速弄湿衣物防止烟雾进入。

The bathtub should be full of water, place the rubbish bin and ice bin nearby so that they can be used to take water, and thus you can wet clothes as soon as possible to prevent the smoke to diffuse into the room.

表明您在房间——在窗口挥动床单以提示消防人员您的房间有人。

Show that you are in the room, please wave the bedspread to show to the firefighters that you are in the room.

身体放低贴近地面——用一块湿布盖住口鼻以便呼吸。

Place yourself on the ground. Please cover your mouse and nose with wet towel so that you can breathe.

浇水——用垃圾桶往发烫物体的表面如墙壁、房门浇水。

Sprinkle water. Please sprinkle water to the surface of burned goods such as the wall and the door with trash bin.

不要打破窗户——除非迫不得已。您可能稍后需要它们阻隔浓烟。

Don’t break the window unless you have to do. Maybe it can prevent the thick smoke later.

保持镇定——不要慌张，保持放松和思考。您的实际危险几乎总是比您想象中的小。

Keep calm, relax and thinking about. The actual situation is not so dangerous as that you imagine.

如果您被要求撤离房间

If you are asked to leave the room

带上您的房门卡——如果您在自己房间里，请带上房门卡。

Please take your key card of the door. If you are in your room, please bring your key card.

先试探温度——用手背试探通向走廊的房门是凉或烫。如果房门很烫请勿打开。

Please try the temperature of the door. Try the door through to the corridor with the back of your hand to sure whether it is cool or hot. If it is too hot, please don’t open the door.

如果房门不烫请小心打开——如果通向走廊的房门并不烫，请小心打开并注意浓烟。

If it is not hot, please open the door carefully. If the door through the corridor is not hot, open it carefully and be care of the thick smoke.

如果门外有明火或浓烟——快速关闭房门并留在房内。

If there is fire or thick smoke, please close the door quickly and stay in the room.

撤离时请贴紧墙壁——前往紧急出口时请始终贴紧墙壁。如果环境黑暗或有烟雾，默数通往紧急出口的房门并沿墙壁走。尽量往下走，因为起火层以下楼层的空气较新鲜。

Please make yourself close to the wall when leaving. Please make yourself close to the wall all the time when you go to the emergency exit. If it is dark or there is much smoke, please go to the emergency exit along the wall. Please go down as soon as possible because the air on the floor below the floor where the fire happened is fresh.

小心撤离——打开紧急出口门以前记得试探温度，注意楼梯内是否有浓烟。如果楼梯安全，向下一直走到底层。如向下途中遇到浓烟，则寻找另一处没有浓烟的走廊或楼梯。千万不要试图穿过浓烟。

Please leave carefully. Remember to try the temperature before open the door. Notice if there is thick smoke in the stair or not. If it is safe, go down to the ground floor. If there is thick smoke, please go down along the stair or corridor without smoke. Be careful not to try to go through the thick smoke.

不要使用电梯——如遇火警，请勿使用电梯。

Please don’t take elevator. If there is fire alarm, don’t take elevator.