Singapore Airline
Singapore Airline
Singapore AirlineOverviewSingapore Airlines has a history of more than 60 years. It grew out of Malayan Airways which began operating scheduled flights between Singapore and Kuala Lumpur in an Airspeed Consul plane in 1947. 26 years later, Malayan Airways, which was renamed MSA in 1963, split into two: Malaysia Airlines and Singapore Airlines. It is from this moment on that Singapore Airlines commenced its independent operations. Beginning operation with 5 Boeing 707s and 5 Boeing 737s, it now has over 150 most advanced planes flying to 90 destinations over five continents. Series of prizes from international organizations are best proof for its quality of services.Regarded as one of the leading airlines in the world, Singapore Airlines has acquired fame for its safe and comfortable journeys. When mentioning service by Singapore Airlines, the first thing that comes to mind is the cuisine on the plane. The International Culinary Panel of Singapore Airlines, engages in designing dishes to cater for various needs on the plane, and is unique among all the airlines in the world. Moreover, with an average age of 5 years, Singapore Airlines has the world's youngest fleet in the air, which plays a crucial role in aviation safety.In the first half of the 2012-13 financial year, the SIA Group registered a profit before taxation of $231.7 million, a decline of $71 million (-30%)over the same period last year.Group operating profit increased $8 million (+6%) year-on-year to $142 million. This was contributed by the improvement from the first quarter (+$61 million), albeit off a low base following the Japanese earthquake in the corresponding quarter last year. However, the $61 million increase was partially offset by a weaker second quarter (-$53 million), with the widening of losses from SIA Cargo as the air freight market remained soft.Group revenue grew $294 million (+4%) to $7,571 million, on the back of 8.0% growth in passenger carriage, partially set off by a 3.4% decline in yields.Group expenditure rose by $286 million (+4%) to $7,429 million, principally on account of higher fuel cost (+$112 million, or +4%), arising from higher fuel volume uplift as capacity grew 5.1%. Other variable costs also increased in line with the capacity growth.At the end of September, 2012, SIA’s assets totaled about S$ 22 billion, and debts totaled about S$ 1 billion.The SIA’s share price closes at 10.74 on 28 September 2012. Singapore Airlines - Our SubsidiariesThe Singapore Airlines Group has over 20 subsidiaries, covering a range of airline-related services from cargo to engine overhaul. The SingaporeAirlines Group will continue to invest in related businesses, rather than seek to diversify outside of the aviation industry. We are proud to introduce Singapore Airlines' main subsidiaries - SIA Cargo, SIA Engineering Company, SilkAir, Tradewinds Tours and Scoot.SIA Cargo Singapore Airlines Cargo operates to destinations around the world with its fleet of B747-400 Freighters. It also manages the cargo space on Singapore Airlin es’ passenger aircraft. Its extensive network and strategic alliances enable it to deliver cargo to just about anywhere in the world.SIA Engineering Company, widely recognized as one of the leading players in the maintenance, repair and overhaul (MRO) industry, provides engineering services to over 85 airlines around the world. Its comprehensive range of in-house capabilities, together with strategic joint ventures with original equipment manufacturers located minutes from its hangars, enables it to deliver faster turnaround times and cost efficiencies for its customers.Silk Air, a wholly owned subsidiary of Singapore Airlines, is one of Asia’s leading regional carriers. Positioned as a premium short- to medium-haul carrier, it operates to Asia’s most exot ic locations, serving both leisure and business travellers alike. Its attention to detail and commitment to service excellence has won the airline numerousaccolades, including being named to the TTG Travel Hall of Fame in 2010Tradewinds excels in its role as the tour-operating arm of Singapore Airlines and SilkAir, offering a wide range of tours and travel packages to numerous destinations around the world. It manages the popular free-and-easy packages provided by the two airlines, including Singapore Airlines Holidays, SilkAir Holidays, as well as Singapore Stopover Holidays.Scoot A wholly owned subsidiary of Singapore Airlines, Scoot operates medium-to-long-haul, low-cost flights between Singapore and Australasia, China and others – with some routes being completely new, others new to no-frills airline operations. Operating a fleet of Boeing 777-200 aircraft, Scoot provides – in addition to fantastic value airfares –a safe, reliable and contemporary travel experience with a unique attitude –Scootitude. Scoot is passionate about changing the way people travel long distance.∙Aegean Airlines ∙Air Canada∙Air India ∙SIA Cargo∙Malaysia Airlines∙Scandinavian Airlines∙Air New Zealand∙All Nippon Airways ∙Scoot∙Brussels Airlines∙EGYPTAIR∙Ethiopian Airlines ∙Garuda Indonesia ∙LOT Polish Airlines ∙SilkAir∙South African Airways∙Swiss International Air Lines ∙Tradewinds Tours∙Turkish Airlines∙US Airways∙Virgin Australia Airlines∙Virgin Atlantic AirwaysThe story of chairmanChairman Mr Stephen Lee Ching YenMr. Stephen Lee, aged 60, graduated with a Master of Business Administration degree from Northwestern University, Illinois, the United States of America in 1973. Mr. Lee has been a director of Singapore Airlines Limited (a company listed on the Singapore Stock Exchange) since 26 April 2004 and became its Chairman on1 January 2006. He is also Managing Director of both Shanghai Commercial and Savings Bank Ltd. (Taiwan)and Great Malaysia Textile Investments Private Limited, and a director of Baosteel Group Corporation (Shanghai).Mr. Lee servesas President of Singapore National Employers Federation and Chairman of Singapore Business Federation. Mr. Lee’s other current key directorships include: Chairman of SIA Engineering Limited since 2006, advisor of Temasek Holdings (Private) Limited and director of Baosteel Group Corporation, Shanghai since 2005, director of Shanghai Commercial & Savings Bank Ltd, Hong Kong since 2004, director of Fraser & Neave Limited since 1997, Managing Director of Great Malaysia Textile Investments Private Limited since 1994, director ofG2000 (Apparel) Limited since 1991, and Managing Director of Shanghai Commercial & Savings Bank Ltd, Taiwan since 1979.Mr. Lee’s current public service include: Chairman of Singapore Business Federation since 2002, director of Kidney Dialysis Foundation, Singapore since 1996, President of Singapore National Employers Federation andmember of National Wages Council, Singapore since 1988, and director of Singapore Labour Foundation since1978.Mr. Lee’s previous directorships includes: Chairman of PSA International Pte Ltd from 2002 to November2005, Chairman of Vertex Venture Holdings Ltd from 2001 to 2003, Chairman of Vickers Ball as Holdings Ltd from 2001 to 2002, director of Neptune Orient Lines Ltd from 2000 to 2002, Chairman of International Enterprise Singapore from 1995 to 2002, and Nominated Member of Parliament from 1994 to 1997.Mr. Lee was awarded People’s Republic of China “Friendship Award” in 2007, Singapore National Day–The Distinguished Service Order Award in 2006, and Singapore National Day - The Public Service Star Award in1998.Save as disclosed in the above, Mr. Lee has not held any directorship in public listed companies or other major appointment in the past 3 years preceding the Latest Practicable Date nor has he any relationship with any directors, senior management or substantial or controlling shareholders of the Company. As at the Latest Practicable Date, Mr. Lee does not have, and is not deemed to have, any interests in any shares or under lying shares of the Company within the meaning of Part XV of the SFO. As at the Latest Practicable Date, there is no service contract between the Company and Mr. Lee in respect of the aforesaid appointment and Mr. Lee is not entitled to any remuneration of the Company, which is equal treatment as compared with other non-executive Directors (excluding independent non-executive Directors).Pursuant to the Articles of Association, Mr. Lee will hold office until the next annual general meeting of the Company and will be eligible for re-election at the meeting. Save as disclosed in this notice, the Board is not aware of any matters in relation to the appointment of Mr. Lee which are required to be disclosed pursuant to Rules 13.51(2)(h) to (v) of the Listing Rules and any other matter that need to be brought to the attention of the shareholders of the Company. DepartmentCabin Crew 乘务人员部门Corporate Planning 商业计划部门Engineering 工程部Finance 财政部Flight Operations 航班运营部Human Resources 人力资源部门Information Technology 信息技术部门Marketing & Singapore Sales市场/销售部Products & Services 产品部Safety, Security & Environment 安全部Marketing strategies and sales performanceRange of products1. On board experience Singapore Airlines operates passenger services to more than 60 cities in over 30 countries around the world. Within Asia, passengers can connect to over 30 cities served by Silk Air, our regional wing. Our Singapore Airlines Suites, exclusively on board the A380 aircraft, provide the distinguished few with their very own haven of tranquility. Singapore Airlines Suites Our Singapore Airlines Suites, exclusively on board the A380 aircraft, provide the distinguished few with their very own haven of tranquility. You can luxuriate in your very own private space in our largest ever armchairhand-stitched by master Italian craftsmen Poltrona Frau. There are also First Class, Business Class and Economy Class. Singapore Girl The epitome of Asian grace and hospitality, the Singapore Girl has been synonymous with Singapore Airlines since her creation in 1972, an enduring symbol of our impeccable service standards - service even other airlines talk about.2. Entertainment: Movies, Television Programmes, Music, Games andapplications3. Dining: Delight yourself in our epicurean offerings available onboardSingapore Airlines. Our gourmet menu spans a wide range of delectable treats thoughtfully created by our renowned International Culinary Panel, complemented with Champagne, wines, spirits, liquors, beers and choice beverages carefully selected from around the world. At Singapore Airlines, we provide a fine dining experience that will leave you with indelibly fond memories. Special meals: For passengers with special dietary requirements such as medical or religious reasons, we offer a selection of special meals. Children can choose their favourite dish from a selection of mouth-watering meals created with them in mind.Marketing strategies:1. Most advanced aircraft group .(1)Wide-body aircraft more efficient,more economical and more eco - friendly .(2)The average age of theworld's airliners is more than ten years, with some passenger jets 25 years old or more, but the average age of Singapore Airlines aircraft group is just 6 years.(3) Singapore Airlines has the best safety record in the world.2. The core competence is comprehensive and innovative servicePursuance excellence and continuous innovation. (1). Comprehensive and innovative service, reputation and V aluable Brands. (2). More precise service design and development (3). Management philosophy: honesty and trust worthiness close to market value and performance.Singapore Airlines try its best to low cost, cost - effective. (4). we foster a culture that promotes excellent performance, teamwork, inclusion and leadership and growth.Markets and their sales performanceSingapore Airlines has come a long way since our founding in 1972, evolving from a regional airline to one of the most respected travel brands around the world. We fly one of the youngest aircraft fleets in the world to destinations spanning a network spread over six continents, with our Singapore Girl as our internationally-recognisable icon providing the high standards of care and service that customers have come to expect of us.At 1996 and 1998, Singapore Airlines its sales performance becomes the best in the word. But before the 911, Singapore Airlines was therecession. After the 911, the performance of the Singapore Airlines has been an increase in channel operation. But when SARS sweep across the whole world, Singapore Airlines had to cut back drastically.Stock prices broke when the firm suddenly announced layoffs. In 2008, the crisis has forced airlines to scrap or delay plans to buy new planes. Recently, Singapore Airlines is expected to continue steady growth.Promotion:Exclusively for PPS Club and KrisFlyer members. Earn bonus KrisFlyer miles and enjoy special privileges and benefits with our world-class partners. To receive regular notification of new offers via email, please subscribe to the bi-monthly KrisFlyer newsletter.1.Manage your account online. It's better online - save time and mileswhen you log in to take advantage of the many services available.2.Earn more miles. Find out what the latest promotions3.Subscribe to our members' e-newsletter.4.The PPS Club and KrisFlyerMarketing stories:In February 2004, Singapore Airlines inaugurated its first A340-500 by setting a record for the world’s longest non-stop commercial flight from Singapore to Los Angeles. The Airline bettered the record just months later, in June 2004, when it launched the non-stop Singapore to New York(Newark) flight. ·In October 2006, Singapore Airlines launched a comprehensive suite of new generation cabin products comprising the world’s widest First and Business Class full-flat seat products, a new Economy Class seat, and the next generation of the award-winning KrisWorld in-flight entertainment system. ·On 15 October 2007, Singapore Airlines took delivery of the world’s first A380 at the Airbus Headquarters in Toulouse. ·Singapore Airlines was the first airline to operate out of Changi Airport Terminal 3 in January 2008. The Airline currently operates out of both Terminal 2 and Terminal 3. · In May 2008, Singapore Airlines created history again by being the first carrier to operate an all-Business Class service between Asia and the USA with its launch of all-Business Class non-stop flights from Singapore to New York (Newark). Three months later, in August 2008, the Airline introduced this all-Business Class non-stop service to Los Angeles. · On 21 January 2009, Singapore Airlines received the first of 19 new A330-300 aircraft in Toulouse, France. The aircraft is configured in a two-class layout, with 30 new Business Class seats and 255 Economy Class seats.谢晖李玉峰包荣杰周智达。
chapter 10 ppt
About Singapore Airline
The SIA history
Singapore Airlines Mission Statement: "Singapore Airlines is a global company dedicated to providing air transportation services of the highest quality and to maximising returns for the benefit of its shareholders and employees"
Chapter 10 Operations Management and Innovation
Outline
• • • • • • Background introduction About Singapore Airline Reading for gist Vocabulary Comprehension Discussion
– It can reduce the costs of producing products and services by being effective. – It can increase revenue by increasing customer satisfaction through good quality and service. – It can reduce the amount of investment that is necessary to product the required type and quality of products and services by increasing the effective capacity of the operation and by being innovative in how it uses its physical resources. – It can provide the basis for future innovation by building a solid base of operations skills and knowledge within the business.
世界各地廉价航空汇总
世界各地出发廉价航空汇总/亚洲廉价航空/en/Discount_airlines_in_Asia马来西亚航空/亚洲航空/site/ch/home.jsp（东南亚主要的廉航之一，厦门-曼谷，澳门-曼谷是国内前往泰国的首选）新加坡航空/虎航/home/（前往新加坡的著名廉价航空）捷星航空/惠旅航空.sg/（这两家已合并）胜安航空/印度尼西亚鹰航/（印尼主要的航空公司之一）印度尼西亚巴达维亚航空：http://www.batavia-air.co.id/（国际航线：广州-雅加达-巴厘岛）印度尼西亚狮航http://www.lionair.co.id/（印尼国内航空）菲律宾航空/（菲律宾最大的航空公司）宿雾航空/（菲律宾最主要的廉价航空，航线多，网上订票简单）菲鹰航空/（菲律宾国内航空）亚洲精神/（菲律宾国内航线为主，国际航线：澳门-马尼拉-帕劳）东南亚航空/cn/index.php（菲律宾国内航空）泰国出发的廉价航空索引/index.html泰国航空/（泰国最大的航空公司，风兰假期package有时性价比非常高）泰国曼谷航空/（垄断了苏梅机场）泰国one-two-go航空：/en/main.shtml（曼谷出发的国内航空为主，国际有香港-普吉，广州-曼谷）泰国Nok航空：（泰国国内航线）香港港联航空/（杭州-香港间有特价机票）香港航空/schi/index.shtml（国内各城市前往香港，国际航线：香港-马尼拉）香港甘泉航空/intro.aspx?p=111（超低价往返香港-伦敦）澳门非凡航空/en/（澳门-马尔代夫/普吉）印度航空/（上海-曼谷是团购最便宜的机票之一）印度Deccan航空/airdeccan/home.asp印度Express航空http://www.airindiaexpress.in/airindiaexpress/home.asp印度Go航空http://www.goair.in/印度JET航空/Cultures/en-US/HomePage.htm印度KingFisher航空/印度Paramount航空/印度撒哈拉航空/s2v1/斯里兰卡航空http://www.srilankan.aero/（科伦坡-马尔代夫，北京-曼谷）皇家文莱航空/老挝航空越南航空/（网站建设中，2007年6月开放）尼泊尔航空/卡塔尔航空/（从多哈出发的国际航空）哈萨克斯坦航空/海湾航空/美洲：Jetblue：/(美国境内廉价机票)Airtran：/Home.aspx(美国境内廉价机票以美东为主) Southwest：/(美国境内最大、最知名的廉价航空公司) Frontier Airlines：/frontier/index.jsp (美国境内廉价机票)没打开……Flyted：/index.html(美国境内廉价机票) /？？？ＡＴＡ：/home.html (美国境内及夏威夷廉价机票)Spirit Airlines：/welcome.aspx(美国境内廉价机票)Sun Country：/SCA/index.jsf (美国境内廉价机票)欧洲：Ryanair：/site/EN/ (欧洲最有名的廉价航空公司) Easyjet：/ (欧洲最大的廉价航空，降落各主要机场) Flybe：/ (英国和爱尔兰20个机场飞往全欧及纽约)没打开…… Air Berlin：/(以德国为基地，几乎能达到所有的西欧和南欧主要旅游游城市和度假地)Hapag Lloyd：/de/index.html (德国最大廉价航空之一，航线多，落地大都是一些主要机场。
新加坡航空公司的服务质量管理
新加坡航空公司的服务质量管理随着全球航空业的飞速发展，航空公司之间竞争日益激烈。
在这个竞争的背景下，提供卓越的服务质量成为了航空公司的核心竞争力之一。
作为一家享誉全球的航空公司，新加坡航空公司（Singapore Airlines，简称SIA）一直以来都致力于提供卓越的服务质量，以满足乘客的需求和期望。
本文将探讨新加坡航空公司的服务质量管理，并分析其在此方面所取得的成就。
首先，新加坡航空公司在培训员工方面投入了大量的精力和资源。
他们注重为员工提供相关的专业培训，使他们掌握航空服务的专业知识和技能。
此外，SIA还注重培养员工的服务意识和责任心，帮助他们真正理解并关注乘客的需求。
通过定期的培训和考核，新加坡航空公司确保员工始终保持高水准的服务态度和技能，为乘客提供卓越的服务体验。
其次，新加坡航空公司重视客户反馈，并通过不断改善来提升服务质量。
SIA建立了完善的客户反馈机制，例如乘客满意度调查和投诉处理系统。
通过这些机制，乘客可以随时向公司反馈他们的意见和建议。
公司会认真对待每一份反馈，并针对性地采取措施加以改进。
这种积极主动的态度，使得新加坡航空公司能够及时了解乘客的需求，并根据市场反馈做出相应的调整和改进。
新加坡航空公司还通过技术手段来提升服务质量。
他们投资大量资金用于引进和更新先进的航空设备，以提供更加安全和舒适的乘坐体验。
此外，SIA还积极应用技术来改进服务流程，提高工作效率。
例如，他们引入了自助值机、电子登机牌等技术，使乘客能够更加便捷地完成航班手续。
这种以技术为支撑的服务创新，进一步提升了新加坡航空公司的服务质量。
除了以上方面，新加坡航空公司还注重建立良好的合作伙伴关系，并开展共同的服务质量管理。
他们积极与供应商、机场管理部门以及其他合作伙伴保持紧密的合作关系。
通过共同努力，各方能够协同工作，提供更加优质的服务。
这种合作不仅提高了整体的服务水平，也为公司与其他企业搭建了一个互惠互利的合作平台。
航空广告slogan【中英】
航空广告slogan——海航荣膺中国首家五星级航空公司（信息一：五星级；信息二：中国领先，不容易！）——Hainan Airlines, China’s premier Five-Star airline.然后，学习广告惯例，在“五星级航空公司”后画一个（*）号，在广告的左下角用小字体标注：由国际航空评级机构Skytrax认证。
就像五星级饭店一样，没有人在意那是世界旅游协会、中国饭店协会还是国家旅游局评选的，但五星级就代表着最好的服务。
当然，还有其他表达法来体现海航的出色，例如用大家耳熟能详的信息进行标准比较。
“海航已加入五星级航空公司团队，与新加坡航空、国泰航空一起为您提供顶级空中体验”。
当然，这里面的商业规则和风险需要充分考虑。
说回来，海航升四星时的广告表达则更具吸引力：中国大陆首家星级航空。
因为四星级在大众印象中不是最高星级，海航这样的做法是明智的。
但这是否暗示把三星级排除在外？期待在不远的将来，海航能有一条与五星级相配的slogan。
卡塔尔航空已经喝了头口水，直接把【World’s 5-Star Airline】变成了自己的slogan，同时也描述自己体贴入微的服务：【Taking You More Personally】。
国泰突出服务与性价比，【Great Service. Great People. Great Fares】。
马航的【MH is Malaysian Hospitality】创意巧妙，也充分体现了东南亚的热情。
韩亚的【To the heart of Seoul and beyond】体现的是其作为韩国航空公司的地位与气质。
新航的【A great way to fly】与翠鸟航空的【Fly the Good Times】也都在强调优质空中体验。
海航有了“清新自然”，有了“尊贵礼遇”，有了“便捷、温馨、超越”。
随着海航的国际化，一条具有国际化质感的slogan也值得期待。
從電子(如CNN,BBC)或平面媒體，甚至航空公司自己的官方網站，我發現許多航空公司都有其企業形象宣傳語，這也是強化企業形象的一部份。
亚洲航司代码
二字码航司名称航空公司英文ICAO CZ南方航空China Southern Airlines CSN MU东方航空China Eastern Airlines CES 6E印地高航空IndiGo IGO CA中国国际航空Air China CCA TK土耳其航空Turkish Airlines THY NH全日空航空All Nippon Airways ANA HU海南航空Hainan Airlines CHH ZH深圳航空Shenzhen Airlines CSZ JL日本航空Japan Airlines JAL MF厦门航空Xiamen Airlines CXA SC山东航空Shandong Airlines CDG 3U四川航空Sichuan Airlines CSCJT印尼狮子航空Lion Airlines LNI AK马来西亚亚洲航空AirAsia AXMSV沙特阿拉伯航空Saudia SVA QR卡塔尔航空Qatar Airways QTR EK阿联酋航空Emirates UAE SG香料航空SpiceJet SEJGA印尼鹰航航空Garuda Indonesia GIA AI印度航空Air India AIC GS天津航空Tianjin Airlines GCR PC飞马航空Pegasus Airlines PGT 9W印度捷特航空Jet Airways JAIG5华夏航空China Express Airlines HXA FM上海航空Shanghai Airlines CSH KE大韩航空Korean Air KAL 9C春秋航空Spring Airlines CQH VN越南航空Vietnam Airlines HVN FD泰国亚洲航空Thai AirAsia AIQ HO吉祥航空Juneyao Airlines DKH MH马来西亚航空Malaysia Airlines MAS VJ越捷航空VietJet Air VJCIW PT WINGS ABADI 航空Wings Abadi Airlines WON PR菲律宾航空Philippine Airlines PAL JD首都航空Capital Airlines CBJID PT印度尼西亚芭缇克航空PT. Batik Air Indonesia BTK 5J菲律宾宿务太平洋航空Cebu Pacific Air CEBQG印尼城市快线Citilink Indonesia CTV 8L祥鹏航空Lucky Air LKE CX国泰航空Cathay Pacific Airlines CPA G8印度飞天航空GoAir GOW SQ新加坡航空Singapore Airlines SIA PK巴基斯坦航空Pakistan International Airlines PIA OZ韩亚航空Asiana Airlines AAR EY阿提哈德航空Etihad Airways ETD KN中国联合航空China United Airlines CUA EU成都航空Chengdu Airlines UEA GJ长龙航空Zhejiang Loong Airlines CDC SJ苏拉维加亚航空Sriwijaya Air SJY FZ迪拜航空flydubai FDBPG曼谷航空Bangkok Airways BKP 7C济州航空Jeju Air JJA TG泰国国际航空Thai Airways THA OD马印航空Malindo Air MXD WY阿曼航空Oman Air OMA CI中华航空China Airlines CAL G9阿拉伯航空Air Arabia ABY SL泰国狮航Thai Lion Air TLM DD飞鸟航空Nok Air NOK PN西部航空China West Air CHB KA国泰港龙航空Cathay Dragon HAD BR长荣航空EVA Air EVA I5印度亚航AirAsia India IAD TV西藏航空Tibet Airlines TBA XY沙特FLYNAS航空Flynas KNE BC日本天马航空Skymark Airlines SKY NS河北航空Hebei Airlines HBH GX北部湾航空Guangxi Beibu Gulf Airlines CBG BX釜山航空Air Busan ABL TR酷航Scoot Tigerair Pte. Ltd TGW TW德威航空T'way Airlines TWB GF海湾航空Gulf Air GFA KY昆明航空Kunming Airlines KNA UK VISTARA航空Vistara VTI Z2菲律宾亚航AirAsia Philippines RIT B7立荣航空Uni Air UIA DZ东海航空Donghai Airlines EPA LJ真航空Jin Air JNA KC阿斯塔纳航空Air Astana KZR IN NAM 航空NAM Air NIH WE泰国微笑航空Thai Smile THD AQ九元航空9 Air Co.,Ltd JYH FU福州航空Fuzhou Airlines FZA JR幸福航空Joy Air JOY QW青岛航空Qingdao Airlines QDA MI胜安航空SilkAir SLK BK奥凯航空Okay Airways OKA BL越南太平洋航空Jetstar Pacific Airlines PIC DR瑞丽航空Ruili Airlines RLH HX香港航空Hong Kong Airlines CRK ZE易斯达航空Eastar Jet ESR RJ皇家约旦航空Royal Jordanian Airlines RJA MM日本乐桃航空Peach Aviation APJ IX印度快递航空Air India Express AXB UL斯里兰卡航空SriLankan Airlines ALK W5马汉航空Mahan Air IRM 3K捷星亚洲航空Jetstar Asia Airways JSA KU科威特航空Kuwait Airways KAC DG宿翱航空South East Asian Airlines SRQ AE华信航空Mandarin Airlines MDA LY以色列航空EL AL Israel Airlines ELY EP伊朗阿斯曼航空Iran Aseman Airlines IRC IR伊朗航空Iran Air IRA IA伊拉克航空Iraqi Airways IAWHY乌兹别克斯坦航空Uzbekistan Airways UZB GK捷星日本航空Jetstar Japan JJP 6J亚洲天网航空Solaseed Air SNJ NX澳门航空Air Macau AMU UQ乌鲁木齐航空Urumqi Air CUH XQ极光快线SunExpress SXS NU日本跨洋航空Japan Transocean Air JTA Q2马尔代夫国家航空Maldivian DQA JH富士梦航空Fuji Dream Airlines FDA UB缅甸航空Myanma Airways UBA 7G星悦航空StarFlyer SFJ 9H长安航空Changan Airlines CGN F3Flyadeal航空Flyadeal FAD 9R泰国普吉航空Phuket Airlines VAP JC日航快运JAL Express JEX ME中东航空Middle East Airlines MEA D7马来西亚亚航长途AirAsia X XAX GY多彩贵州航空Colorful GuiZhou Airlines CGZ UO香港快运航空Hong Kong Express HKE FW IBEX航空Ibex Airlines IBX HD日本北海道国际航空Air Do ADO 9I印度区域航空Air India Regional LLR GT桂林航空Air Guilin CGH RY江西航空Jiang Xi airlines CJX J2阿塞拜疆航空Azerbaijan Hava Yollary AHY KK阿特拉斯全球航空AtlasGlobal KKK Y8金鹏航空Suparna Airlines Company Limited YZR JW香草航空Vanilla Air VNL ZV扎格罗斯航空Zagros Airlines IZG BS孟加拉优速航空US-Bangla Airlines TBN IT台湾虎航Tigerair Taiwan TTW VZ泰国越捷航空Thai Vietjet Air TVJ FE远东航空Far Eastern Air FEA J9半岛航空Jazeera Airways JZR QV老挝航空Lao Airlines LAO S2印度撒哈拉航空JetKonnect JLL DV斯卡特航空AirCompany SCAT VSV BG孟加拉航空Biman Bangladesh Airlines BBC K7缅甸KBZ航空Air KBZ KBZ YT雪人航空Yeti Airlines NYT K6柬埔寨吴哥航空Cambodia Angkor Air KHV T5土库曼斯坦航空Turkmenistan Airlines TUA FY马来西亚飞萤航空Firefly FMM IZ阿基亚以色列航空Arkia Israel Airlines AIZ A6红土航空Hongtu Airlines HTU OC东方空中桥梁Oriental Air Bridge ORC RV里海航空Caspian Airlines CPN XE Korea Express Air Korea Express Air KEA LQ澜湄航空Lanmei Airlines MKR RS首尔航空Air Seoul ASV BI文莱皇家航空Royal Brunei Airlines RBA W9英国维兹航空Air Bagan JAB 6S沙特海湾航空SaudiGulf Airlines SGQ7Y Mann Yadanarpon Airlines Mann Yadanarpon Airlines MYP 3X日本通勒航空Japan Air Commuter JAC FO弗雷德奥尔森空运Felix Airways FXX PA蓝色航空Airblue ABQ 8B泰国商务航空Business Air BCC QD柬埔寨JC航空JC International Airlines JCC QH吉尔吉斯斯坦航空Kyrgyzstan Air Company LYN LF老挝中央航空公司Lao Central Airlines LCI QN亚美尼亚航空Air Armenia ARR Y5金缅甸航空Golden Myanmar Airlines GMR XJ泰国亚航X Thai AirAsia X TAX A9格鲁吉亚航空Georgian Airways TGZ IL PT特里加纳航空PT Trigana Air TGN RQ阿富汗卡姆航空Kam Air KMF RX丽晶航空Regent Airways RGE VP圣保罗航空Flyme VQI Z9贝克航空Bek Air BEK 6H以斯雷航空Israir Airlines ISR 8Q土耳其Onur航空Onur Air OHY CY塞浦路斯航空Cyprus Airways CYP I3I3航空Ivoirienne de Transport AerienIJ春秋航空日本Spring Airlines Japan SJONA Nesma航空Nesma Airlines Company Ltd.dba Nesma Airlines NAOSZ索蒙航空Air Southwest SMR ZA天空吴哥航空Sky Angkor Airlines SWM KB不丹皇家航空Druk Air DRK RA尼泊尔皇家航空Nepal Airlines RNA U4尼泊尔佛陀航空Buddha Air BHA XW泰国酷鸟航空NokScoot NCT CN大新华航空Grand China Air GDC FG阿富汗阿里亚纳航空Ariana Afghan Airlines AFG 6Q Cham Wings航空Cham Wings Airlines SAW B9伊朗陆游航空Iran Air Tours IRB C7藏红花（PVT）航空Cinnamon Air CIN KR柬埔寨航空Cambodia Airways KME 8M缅甸国际航空Myanmar Airways International MMA E3泰国新时代航空NewGen Airways VGO IQ卡萨克航空Qazaq Air QAZ B3不丹航空Bhutan Airlines BTN V9城市之翼航空CitywingDJ日本亚航AirAsia Japan WAJ GM Tri-MG亚洲航空Tri-MG Intra Asia Airlines TMG LT龙江航空LongJiang Airlines SNG M8马格纳姆航空Skyjet Airlines MSJ OM蒙古航空Miat-Mongolian Airlines MGL VQ Novo航空Novoair NVQ YH仰光航空Yangon Airways AYG 8Y马尼拉精神航空Spirit of Manila AirlinesJI Meraj航空Meraj Airlines MRJ MR匈奴航空Hunnu Air MML OQ重庆航空Chongqing Airlines CQNZM玛纳斯航空Air Manas MBB MZ天草航空Amakusa Airlines AMX YK Avia航空Avia Traffic Company AVJ NE Nesma航空Nesma Airlines NSS QB格什姆岛航空Qeshm Air IRQ R5约旦航空Jordan Aviation JAV RB叙利亚阿拉伯航空Syrian Arab Airlines SYR T6AirSWIFT AirSWIFT ATX Y9基什航空Kish AirH9喜玛拉雅航空Himalaya Airlines HIM LK老挝天顺航司Lao Skyway LLL U8Tus航空Tus Airways CYF IF巴格达航空Fly Baghdad FBA J6Jet Ops Jet OpsJS高丽航空Air Koryo KOR M0静空航空Aero Mongolia MNG BD柬埔寨巴戎航空Cambodia Bayon Airlines CBA XN Xpress Air Xpressair 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新加坡航空选座位攻略
新加坡航空选座位攻略一、为什么选择新加坡航空新加坡航空（Singapore Airlines）作为世界上最受欢迎的航空公司之一，以其高品质的服务和出色的机上体验而闻名。
乘坐新加坡航空不仅意味着享受舒适的座位和优质的餐食，还可以在飞行中选择和预订适合自己的座位。
本文将为您介绍如何有效地选座位，以确保您的航程更加舒适。
二、在预订时选择合适的舱位新加坡航空提供不同类型的舱位选择，包括经济舱、公务舱和头等舱。
根据您的预算和旅行需求，选择适合您的舱位。
经济舱是最经济实惠的选择，提供基本的舒适和服务。
公务舱提供更宽敞的座位和更多的个人空间，而头等舱则提供奢华的体验和顶级的服务。
三、提前预订座位预订座位是确保您在飞行中获得理想座位的关键。
新加坡航空通常允许在购买机票后的一定时间内预订座位。
在预订座位时，应尽早行动以确保您的选择。
您可以通过新加坡航空官方网站、手机应用程序或拨打客服热线来进行座位预订。
四、选择合适的座位1.靠窗或靠走道？在选择座位时，您需要考虑是要选择靠窗还是靠走道的位置。
靠窗的座位可以提供更好的视野和额外的隐私，而靠走道的座位则更容易进出座位和使用卫生间。
根据您的个人喜好和需求，选择合适的位置。
2.靠近舱门或靠近洗手间？如果您希望在飞行中快速下飞机，可以选择靠近舱门的座位。
但需要注意的是，这些座位可能会有一些过道行人的干扰。
如果您希望在飞行中更方便地使用洗手间，则可以选择靠近洗手间的座位。
3.其他注意事项在选择座位时，还需要注意以下几点： - 避免选取靠近婴儿座位的位置，以免受到婴儿的干扰。
- 避免选取靠近厨房或卫生间的座位，以免受到异味或噪音的困扰。
- 考虑座位的舒适度和空间，并参考座位地图选择合适的座位。
五、注意事项和建议1.熟悉座位地图在选择座位之前，建议您先熟悉航班的座位地图。
新加坡航空的座位地图通常可以在官方网站或手机应用程序上找到。
通过了解座位地图，您可以更好地选择适合自己的座位。
2020全球最佳航空公司排行榜
2020全球最佳航空公司排行榜TOP1、卡塔尔航空(QatarAirways)过了一年的时间，卡塔尔又一次夺回了全球最佳航空公司的宝座!同时它也成为了继阿联酋航空与新加坡航空之后全球第三家累计四次获得Skytrax最佳航空的公司!与此同时卡航今年又再一次蝉联全球最佳商务舱的荣誉。
TOP2、新加坡航空(SingaporeAirlines)去年排在第三名的新加坡航空今年进步了一个名次!以专业的服务和极佳的安全性著称的新航，应该有很多粉丝在期待它再夺第一吧~今年也是新航集团成立的70周年，目前新航机队共拥有104架飞机，平均机龄仅7年8个月，依然是业内年轻的机队之一!一般来说，大多数传统客机使用时长都在10年以上。
新航的空乘人员在业内也享有很高的评价，不仅服务贴心，无微不至，连身穿的制服也非常的精致美丽!新航空姐的制服叫做沙笼可芭雅制服，由法国服装大师PierreBalmain设计，以传统亚洲蜡染布料精制而成，已成为新航空姐的代名词。
蓝色沙笼可芭雅制服是新加坡航空的标志，除此之外，还有三种颜色。
每种颜色都代表了新航空姐不同级别。
TOP3、全日空航空(ANAAllNipponAirways)全日空的许多飞机都采用侧向平躺式座椅，提高了整体私密性，即使是经济舱也配备了电源和USB接口。
TOP4、阿联酋航空(Emirates)不可思议的是今年阿联酋航空的名次居然跌倒了第四名!此外EK 还获得了最佳机上娱乐第一名和最佳头等舱的第二名，但整体来说依然是下跌了。
成立于1985年的阿联酋航空，从刚开始的两架飞机到现在拥有全球最大的空中客车A380和波音777机队!而且从今年7月1日起，北京和上海每天都会有两班由A380执飞的航班，这对一家航空公司的运力来说，是实力的证明。
阿联酋的机上娱乐系统ice今年已经连续13年蝉联全球最佳机上娱乐系统了，它提供了2,100多个频道、超过500部影片。
在去年交付的新客机中提供了更大的个人高清电视屏幕。
新加坡航空行李规定
新加坡航空行李规定新加坡航空（Singapore Airlines，简称SIA）是一家享有盛誉的航空公司，提供高标准的服务和舒适的旅行体验。
以下是新加坡航空的行李规定。
新加坡航空的免费行李额限制根据舱位等级和旅行目的地不同而有所不同。
一般来说，国际长途航班的经济舱旅客可携带两件行李，每件行李重量不超过23公斤；公务舱旅客可携带两件行李，每件行李重量不超过32公斤；头等舱旅客可以携带两件行李，每件行李重量也不超过32公斤。
对于国内航班，经济舱旅客可携带30公斤的行李；公务舱旅客和头等舱旅客可携带40公斤的行李。
此外，SIA还实施了“Piece Concept”行李规定，该规定适用于一些特定的目的地。
根据这一规定，旅客可根据购买的舱位等级和旅行目的地携带不同数量的行李件数。
如经济舱旅客可携带1至2件行李，每件行李重量不超过23公斤；公务舱旅客可携带2至3件行李，每件行李重量不超过32公斤；头等舱旅客可携带3至4件行李，每件行李重量不超过32公斤。
无论是免费行李额限制还是“Piece Concept”行李规定，单个行李的尺寸均不能超过115厘米（宽+高+长）。
对于超过免费行李额限制的行李，旅客需要支付额外费用，费用根据超重行李的重量和旅行目的地而不同。
因此，如果您计划携带超重行李，建议您提前与航空公司联系，并了解相关费用和规定。
此外，SIA还允许旅客携带一件手提行李，该行李的尺寸限制为115厘米（宽+高+长），重量限制为7公斤。
手提行李内不能携带任何危险品或违禁物品。
总之，新加坡航空对行李规定非常注重，根据舱位等级和旅行目的地的不同，旅客可携带的行李重量和件数有所不同。
提前了解并遵守航空公司的行李规定，可以确保您的旅行更加顺利和舒适。
新加坡：新加坡航空的服务理念
新加坡航空的服务理念曾经在书上看过新加坡航空公司（Singapore Airlines Ltd.，简称“新航”）的一项服务“新航流动服务”，说的是在班机起飞和抵达时间发生更改时，新航会在第一时间内通过电邮、手机短信与文字传呼通知客户。
新航的第一个服务理念是：人性服务:“新航流动服务”，其实就是新航服务理念之一：人性服务。
粗看，这样的服务方式感觉很平常，不就是个短信通知嘛！但仔细一想，这样的服务实在挺人性化，对于乘客来说，很多人也许都经历过等机的痛苦滋味，这个小小的举措让顾客预先知道最新的班机时间，而免除了等待之苦。
而针对这种现象，一般航空公司只是在侯机大厅里通过广播或大屏幕通知一声，而任由乘客在那里苦苦的等待。
而在这个过程中，乘客白白浪费了时间和精力，有可能会耽误很多事，有时承受的损失不可谓不大！然而又有哪家航空公司考虑到乘客的这种烦恼。
而偏偏新加坡航空注意到了这点，这不能不说是新航服务的高人之处！新航的第二个服务理念是：增值服务:新航的所有员工都明白一个服务原则：宾至如归。
这个词对于普通国人并不陌生，甚至说很熟悉。
而且所有员工在服务理念中始终贯彻这一原则，他们提出，要使每一位乘客从进入飞机起就感觉如在朋友家中做客一般。
新航也的确是这样做的，任何一位乘客只要刚坐上座位，新航的乘务员就会笑容满面地拿着衣架翩翩而来，征求你的意见看是否要把衣服挂起来，乘务员会在衣服挂在写有乘客登机卡号的专柜里，而在下机前，她们又会及时再把上衣送还。
飞机起飞之前，乘务员甚至还会别出心裁地送上一只插着牙签的点心请乘客选用。
而针对洲际航行异常劳累的特点，新航更是想得比较周到，他们引入了饭店服务的策略，将“流动饭店”搬进了机舱。
不等乘客召唤，乘务员即会送来一份印刷精美的菜单，上面标以英、法、中等各种语言的每餐饭的菜名，并对每位乘客所选的主菜进行及时登记。
而在开饭时，会主动给乘客小桌铺上一张一次性桌布，待乘客用完餐，乘务员又会悄无声息地走来，把用餐的托盘取走，再送上一些甜食和水果。
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LOT Polish Airlines
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Virgin Atlantic Airways
Main subsidiaries
SIA Cargo (新加坡航空货运): It operates to destinations around the world with its fleet of B747-400 Freighters. It also manages the cargo space on Singapore Airlines’ passenger aircraft. Its extensive network and strategic alliances enable it to deliver cargo to just about anywhere in the world. Silk Air (胜安航空): A wholly owned subsidiary of Singapore Airlines, is one of Asia’s leading regional carriers. Positioned as a premium short- to medium-haul carrier, it operates to Asia’s most exotic locations, serving both leisure and business traveler Airlines
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SIA Cargo
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Air Canada
Air India Air New Zealand
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Malaysia Airlines
Scandinavian Airlines Silk Air
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All Nippon Airways
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Six core values
• • • • • • 1,pursuit of excellence 2,Safety 3,customer-first 4,concern for staff 5,integrity 6, teamwork
Mission Statement
• "Singapore Airlines is a global company dedicated to providing air transportation services of the highest quality and to maximising returns for the benefit of its shareholders and employees."
Scoot Brussels Airlines
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South African Airways
Swiss International Air Tradewinds Tours
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EGYPTAIR
Ethiopian Airlines Garuda Indonesia
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Turkish Airlines
overview
Singapore Airlines has a history of more than 60 years. It grew out of Malayan Airways which began operating scheduled flights between Singapore and Kuala Lumpur in an Airspeed Consul plane in 1947. 26 years later, Malayan Airways, which was renamed MSA in 1963, split into two: Malaysia Airlines and Singapore Airlines. It is from this moment on that Singapore Airlines commenced its independent operations. Beginning operation with 5 Boeing 707s and 5 Boeing 737s, Series of prizes from international organizations are best proof for its quality of services.
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1 Stringent selection processes
2 Developing staff holistically Recruitment 3 Investment on Training and retraining 4 Quality of Management -Building high-performance service delivery teams 5 Empowerment of front-line staff to control quality
General financial state
Financial results（$million）
General financial state Operating profit
1st half 2012-13 231.7
142.2
Total revenue
Total expenditure Total assets
The Five Key Elements of SIA’s Human Resource development strategies
• SIA’s crew resource management process, is an important aspect of their business. They focus on the people side of the company’s sustained service excellence, more specifically, the five key elements behind effective human resource management strategy and how each of the five aspects reinforces the company’s service excellence strategy.
7,571.0
7,428.6 22,169.6
Total debts
Share price
1,040.5
$10.74dollars
History
• • • • • • Singapore Airlines’ history can be traced back to 1 May 1947. More new aircraft were added to the fleet in the 1950s and 1960s, the period leading up to the jet age. The 1970s got underway with a bang: on 2 June 1971, MSA’s first transcontinental flight took off for London. In 1972, MSA split to become two new entities – Singapore Airlines and Malaysian Airline System. In 1989, Singapore Airlines became the first airline to operate a B747 on a commercial flight across the Pacific. In September 1998, Singapore Airlines set new standards in air travel by unveiling a new suite of products and services worth $500 million across all three classes of travel, offering customers enhanced standards of service on the ground and new levels of comfort, cuisine and entertainment in the air. In May 2008, Singapore Airlines created history again by being the first carrier to operate an all-Business Class service between Asia and the USA with its launch of all-Business Class non-stop flights from Singapore to New York.
Organizational structures
Departments
Subsidiaries
Stories about their leaders
Cabin Crew 空乘部
Corporate Planning 策划部
Department
Engineering 工程部
Finance 财政部 Flight Operations 航班运营部 Human Resources 人力资源部 Information Technology 信息技术部 Marketing & Singapore Sales市场营销部 Products & Services 产品部 Safety, Security & Environment 安全部
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Singapore Airlines - An Excellent Asian Brand