商务英语函电Lesson12
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商务英语函电 (12)

《商务英语函电》 Unit 12 Insurance
Warm Up
Knowledge Objective Skill Objective
Warm Up
Business Situational Design
The coverage of WPA includes the coverage of FPA and damage to cargo by heavy weather. The coverage of All Risks includes the coverage of FPA and WPA and physical loss or damage from any external cause except exclusions. In addition to the Basic Risks, there is additional risks including general additional risks and special additional risks. The coverage of them is as following:
Trade Terms and Typical Sentences
Practice Training
Skill Training
Summary of Project
To solve the insurance issues in business negotiation
《商务英语函电》 Unit 12 Insurance
Trade Terms and Typical Sentences
Practice TrainiΒιβλιοθήκη gSkill Training
Summary of Project
Warm Up
Knowledge Objective Skill Objective
Warm Up
Business Situational Design
The coverage of WPA includes the coverage of FPA and damage to cargo by heavy weather. The coverage of All Risks includes the coverage of FPA and WPA and physical loss or damage from any external cause except exclusions. In addition to the Basic Risks, there is additional risks including general additional risks and special additional risks. The coverage of them is as following:
Trade Terms and Typical Sentences
Practice Training
Skill Training
Summary of Project
To solve the insurance issues in business negotiation
《商务英语函电》 Unit 12 Insurance
Trade Terms and Typical Sentences
Practice TrainiΒιβλιοθήκη gSkill Training
Summary of Project
unit12函电

Contents
I Lead-in II Writing skills III Key Sentence Patterns IV Cases study V Task Practices VI Business Link VII More to Practice
Part I
Lead in
国际商务函电(第二版)
主编:李宏亮
出版社:对外经济贸易大学出版社
Unit 12
Insurance
国际商务函电(第二版)
Study Aims
◆ 应知目标 1. To know purposes of covering insurance 2. To know premium and its calculation. 3. To know the writing steps of a letter of insurance. 4. To know the knowledge of “Lead in” Part. 5. To know the knowledge of “Business Link” Part ◆ 应会目标 1. To be able to translate a letter of insurance. 2. To be able to write a letter of insurance. 3. To be able to analyze an insurance policy. 4. To be able to translate articles of insurance.
Part IV
Case 1
Cases study
Task description
Xu Feng, on behalf of Hangzhou Longjin Tea Trade Co., Ltd (herein called A Co., ltd) will send an email to Kent from Mystic Brew Fine Tea & Coffee Co., Ltd (herein called B Co., ltd) about insurance.
《商务英语函电教程》Unit 12 投诉受理与处理

General View
Generally speaking, complaints should not be necessary. In doing business, it is necessary to abide by contracts and everything should be done so carefully that no mistakes are made and nothing is damaged. Unfortunately, everything doe not always go as well as what we expect. Often due to many unforeseen factors, errors occur and goods are mishandled; accidents happen.
General View
General View
If the complaint is justified, you have to admit it readily, express your regret and indicate what steps the company is taking to put the matter right. If the complaint is not justified, point this out politely and in an agreeable manner. In that case, your letter should be written carefully. The key is not to make the customer feel that he is considered over-demanding in making his request, but to assure him that his complaint has been seriously considered and used facts to convince him of your position.
外贸英语函电Unit 12 Complaints and claims

Make the demand itself. State it clearly, specifically and completely. Write a totally positive closing, one that tactfully expresses our confidence that the demand will be met.
我们向船运公司提出索赔,以补偿损失(vi.)
We claimed on the shipping company for the recovery of the loss
由于短装,我方提出索赔2050美元(vt.)
We claim US 2050 for short shipment
Ⅱ. Tips to Write a Good Complaint
Write a relevant opening that is as positive as it can reasonably be under the circumstances, one that avoids an angry or arrogant tone. State our case as we see it, and as we would like our reader to see it. Describe the detailed situation that has necessitated our communication, that is, the reasons why demand is needed.
向某人提出索赔
Claim with/against sb Claim on sth Claim / for account of Accept/settle/entertain 受理
Unit 12Insurance《外贸英语函电》PPT课件

For transactions concluded on CIF basis,we usually effect insurance with PICC against All Risks,as per Ocean Marine Cargo Clauses of PICC dated January 1,1981.Should you require the insurance to be covered as per Institute Cargo Clauses(ICC),we would be glad to comply,but if there is any difference in premium between the two,it will be charged to your account.
For CIF transactions,we usually effect insurance for 110% of the invoice value against …(risks),that is to say 100% is for CIF invoice value and 10% is to cover a reasonable profit and some expenses.Sometimes,buyers may request insurances to cover more than 110%.In such circumstances, the extra premium will be for buyer's account.
We hope our above information will provide you with all the information you wish to know and we are now looking forward to receiving your order.
For CIF transactions,we usually effect insurance for 110% of the invoice value against …(risks),that is to say 100% is for CIF invoice value and 10% is to cover a reasonable profit and some expenses.Sometimes,buyers may request insurances to cover more than 110%.In such circumstances, the extra premium will be for buyer's account.
We hope our above information will provide you with all the information you wish to know and we are now looking forward to receiving your order.
商务英语函电 Unit 12

The importer wants to set up relations with manufacturer
Dear Sirs, We are a global company that mainly focuses on North American Market. We have large demand for the supply of 80,000 yards Brown Corduroy per month, whose sample is enclosed to show you the shade and quality we required. Please send us your best price and delivery date so we can offer the price is competitive, we will place large orders with you.
Kinds of inquiries
◆ General inquiry
◆ First inquiry
◆ Specific inquiry
01 Examples
General inquiry Hello sir/madam,
We have been informed of your company through AliExpress. We are an international business firm and very interested to purchase gift and toy items for kids. Kindly send list of FOB prices in USD, competitive prices MOQ and method of delivery. In order to acquaint us with the material and workmanship of your products, we shall be pleased if you send us your catalogues, samples and all necessary information. We trust that you will make an effort to quote us most favorable terms for large quantities. Waiting for your quick response. Best Regards, Sales Manager
外贸英语函电Unit 12 Complaints and Claims

• 4. If the shipping company is responsible for the loss, the party involved should lodge his claim with the shipping company.
When making a complaint, plan your letter as follows:
• Yours faithfully,
• Letter 2 Reply Accepting Complaint
• Dear Sirs, • Re: Printed Shirting • We are sorry to learn from u find our printed shirting supplied to your order of 10 May not up to the sample.
• 2. The seller lodges claims with the buyer for compensation if the loss is caused by the buyer;
• 3. If the loss falls within the coverage of the insurance company, the party sustaining losses should lodge his claim with the insurance company;
• The printed shirting complained about is part of the batch of 100 pieces of 50 yards supplied to our No. AD108 of May 10. We have ourselves examined some of the printed shirting complained about and there is little doubt that some of them are shrinkable and others not color fast.
When making a complaint, plan your letter as follows:
• Yours faithfully,
• Letter 2 Reply Accepting Complaint
• Dear Sirs, • Re: Printed Shirting • We are sorry to learn from u find our printed shirting supplied to your order of 10 May not up to the sample.
• 2. The seller lodges claims with the buyer for compensation if the loss is caused by the buyer;
• 3. If the loss falls within the coverage of the insurance company, the party sustaining losses should lodge his claim with the insurance company;
• The printed shirting complained about is part of the batch of 100 pieces of 50 yards supplied to our No. AD108 of May 10. We have ourselves examined some of the printed shirting complained about and there is little doubt that some of them are shrinkable and others not color fast.
英语商务函电PPT-Unit12 Insurance

• •
保险条款 The PICC has its own insurance clauses, known as China insurance clauses (CIC), which is different from the Institute Cargo Clauses (ICC).
• The principal perils which the basic marine policy of the PICC insures against under its Ocean Marine Cargo Clauses are:
Ⅲ. Teaching contents:
• Import and export cargoes are subject to damage or loss incurred by a variety of risks in the course of transit, loading and unloading, storage, etc.
• 保险的目的是使其货物遭受损失或损坏者 得到赔偿。换句话说,它是一种赔偿契约, 给某人赔偿遭受损失的全部金额或按特定 百分比赔偿所损失的一部分金额。
• A contract of insurance, which is generally made in the form of an insurance policy, is one • between a party who agrees to accept the risk (the insurer) • and a party seeking protection from the risk (the insured).
• In return for payment of a premium, the insurer agrees to pay the insured a stated sum (or a proportion of it) should the event insured against occur. The premium, being the name given to the sum of money, paid by the insured, is quoted as a percentage of the sum insured.
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A. satisfy B. satisfied C. satisfaction D. satisfactory
• 2. We are pleased to inform you that we are ____ with your new products.
A. satisfy B. satisfied C. satisfaction D. satisfactory
Notes
meet … half way 各让一步,折衷处理 • We’d better meet each other half way to bridge the price gap. • We can’t accept your counter offer or even meet you half way.
• We believe such an arrangement will prove satisfactory.
Notes
Notes
• 某人对某物感到满意: • Sb. be satisfied with sth. • Sb. find sth satisfactory
• 某物令某人感到满意 • Sth. be satisfactory to sb. • Sth. prove satisfactory to sb. • Sth. turn out to one’s satisfaction • Sth. satisfy sb.
12
Making A Concession
Content Words
Exercise I
• Choose the best answer.
Exercise II
• Fill in the blanks with proper prepositions.
Exercise III
• Translate the following sentences into English.
• 2. Our buyers are quite satisfied w__it_h_ your goods. • 3. Your counteroffer leaves us _w__it_hno profit. • 4. We trust our arrangement will turn out __t_o_ your
5. 对这样的小订单,我们最多只能给5%的折扣。
For this small order, the best we can do is to give your 5% discount.
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• Dear Sir or Madam, • We learn from your email of yesterday that our price①
• Although we are desirous to do business with you, your counter offer of $22 appears to be on the low side. We can’t see our way to reduce the price to your level because it leaves us with no profit. The best we can do is to meet you half way, that is, we make a reduction of $4 in our offered price.
Compared with others suppliers’ prices, your quotation appears to be on the high side.
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4. 如你们能设法给我们3%的特别折扣,请立即告知。
If you can see your way to give us 3% special discount, please let us know asap.
Notes
satisfy(v.)使满意;满足 • We will do our best to satisfy your requirements for Christmas decorations. • Our customers are quite satisfied with the quality of your samples.
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新编国际商务英语函电
• 3. The best we can do is ____ you 2% commission.
A. give B. giving C. to give D. will give
• 4. We can’t ____ our way to accept your idea of price at present.
full satisfaction.
• 5. In that case, we have to make a reduction _o_f__ 1000 sets _i_n__ quantity.
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1. 为了促进贸易,我们接受你方各让一步的建议。
In order to promote trade, we accept your suggest of meeting each other half way.
_i_s_fo_u_n_d__ (find) too high to accept. • Although we②w_o_u_l_d__ (will) like to close the business, we are
③_re_g_r_e_t_fu_l (regret) that we just cannot ④_a_c_c_e_p_t (accept) your counter offer, as the price we ⑤__o_f_fe_r_e_d__ (offer) is quite workable. As a matter of fact, we ⑥h_a_v_e__re_c_e_i_v_e_d_ (receive) many orders at our level.
• In order to encourage the trade between us, we agree to make a reduction of 3% if you increase your order to one 20’ FCL.
• Our stock is limited, please make decision at an early date. Look forward to your early reply.
Exercise IV
• Fill in the blanks with proper form of the verbs.
Exercise V
• Write a reply to the following e-mail.
Text
Exercises
• 1. If the price is reasonable and quality ____, we will place a large order.
12
Making A Concession
Content Words
Words and Expressions
on the low side 偏低
see one’s way to
设法;有可能(做某事)
meet…half way
各让一半;折中处理
satisfy 使满意;满足
leave…with no profit
• We trust this will satisfy you and look forward to your early reply.
• Best Regards,
Text
Exercises
Notes
see one’s way to 设法;有可能(做某事) • We hope you will see your way (clear) to bring down your price by 3%. • 我们不能在你们的价格上成交。 We can’t see our way to close the business at your price.
• If you can see any chance ⑦_to__in_c_r_e_a_s_e_ (increase) your price, please let us ⑧_k_n_o_w__ (know).
• Yours faithfully,
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• To: linda_lin@
• Subject: Re-counteroffer for Hair Drier
• We have received your counter offer and regret to know that you find our price on the high side.
• But if you take the quality into account, you will find our original offer is very favourable.
Content Words
From: To: Date : Subject:
kelly_wang@ import@ 12 May, 20.. Re-counteroffer for Music Box
• Dear Sirs,
• Many thanks for your email of May 11.
2. 虽然我们渴望达成交易,但把价格降到你们所说的水平 是不可能的。
While are desirous to close the business, it is impossible to reduce our price to your level.