英文投诉信表达及例文图文稿

英文投诉信表达及例文集团文件发布号：（9816-UATWW-MWUB-WUNN-INNUL-DQQTY-

投诉信写作

写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能显得理由充分下面介绍下这类书信的常用词汇和句型

Complaint Letter

词汇：

complain against sb. about sth.投诉......

dissatisfaction with不满于......

put up with / bear / tolerate忍受

awful 糟糕的

poor service糟糕的服务

inconceivable不可思议的

out of one’s expectation令某人大失所望

look into / go into / investigate调查

incident / matter 事件

sanitary situation卫生条件

bad manners 不礼貌

disturbance干扰

nuisance 麻烦事

remedy 补救

solve解决

recurrence再次发生

句型：

1) I am writing to you to complain about ...

2) I am writing to express my dissatisfaction with...

3) There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,...

4) I can hardly bear /tolerate /put up with it any more.

5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.

6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.

7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.

8) We will appreciate your willingness to make up for the loss.

考研英语小作文模板：投诉信

投诉信1

结构要点投诉信是对产品或服务表示不满的信件，一般分三个部

分：

1. 提出投诉内容；

2. 说明具体情况；

3. 提出解决办法。

Suppose you bought a woolen scarf(围巾) by mail order but later found a hole in it. Write a letter of complaint to describe that matter and require settlement. Do not sign your own name at the end of your let ter, using “Li Ming” instead.

To whom it may concern,

The woolen scarf I bought by mail order from your company arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole

was obvious and I did not think you should neglect this deficiency when you delivered it. I have dialed your service number for several times and it was always busy.

Now this problem keeps worrying me. Can you change a new one for me as soon as possible How shall I send this scarf back to you Thanks for your consideration.

I am looking forward to your early reply.

Yours faithfully,

Li Ming

投诉信2

语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把

握分寸，不失风度。

Write a letter to complain about an unhappy experience in about 100 words to describe the matter and ask for the mistake to be corrected. Do not sign your own name at the end of your letter, using “Li Ming” instead.

Dear Sir,

I am writing to you about a most unhappy experience. Last Tuesday morning, we took a long route bus of your company from Dukou to Lijiang. The bus was scheduled to arrive in Lijiang at 7 o’clock in the evening, but it stopped midway at four p.m. for mechanical problems. The driver and the ticket seller could neither solve the problem by themselves nor seek help from

others.

Where we stopped was nowhere near a village. Up until 8 o’clock, another bus finally carried us to a shabby rural motel. We had to pay for our accommodation. The room was too small and the quilt was so dirty. To our surprise, when we just managed to sleep at around 2 a.m., the driver came to wake us

up—the bus had been fixed!

I suggest that you look into this matter immediately and

deal with it quickly and properly.

Looking forward to your reply.

Yours,

Li Ming

考研英语投诉信经典范文举例及点评

2005年12月27日 09:26 来源：竞学网

范文之一

［Directions］: Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement, Do not sign your own name at the end of your letter, using “Li Ming” instead.

Dear Sir,

I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.

After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it, we were

surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.

This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible I hope that my problem will get your kind consideration.

Yours faithfully,

Li Ming ［文章点评］

这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。

范文之二

Dear Sir:

With reference to our order No. W98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.

The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.

We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets

aside in case you need them to support a claim on your

suppliers for compensation.

Yours sincerely,

Li Ming 范文之三

Dear Mr. Chang:

On September 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.

We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.

Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.

Sincerely yours,

Li Ming 一般说来，一封投诉信应包括三个最基本的方面：1.投诉内容。一般

放在信的开头。常用的表达法有：I am writing to you about...

which I received/bought ...I am going to complain about ...I am sorry to have to return with this letter... which I

received/bought... 2.投诉原因。一般讲述对商品质量或售后服务不

满意的地方。常用的表达法有：When we checked..., we noticed... When I took... out of the bag and examined... closely, I found...When I unpacked... and tried to use it, it did not

work.3.希望得到的结果。常用的表达法有：Please let me know what you intend to do in this matter.I am returning... under

separate post and look forward to receiving a full refund of...In view of the inconvenience that this has caused, I feel you should...

Dear Sir，

I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didn’t ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China,消息it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long

Therefore, I require that you send me a new one of the same model within a month.

Thank you for your consideration.

Sincerely yours,

Bu Manyi

投诉信

1 抱怨产品

You should spend about 20 minutes on this task. You have bought a washing machine. First you found that the machine damaged you clothes, and you had it changed. Then you found

that the new one seriously entangled the clothes. Write to the manager of the department store to complain about it. You should write at least 150 words.

Dear Sir or Madam,

A few months ago I purchased a washing machine (Sanyo

XQB50-68) from your department store. After a few weeks I found that it had seriously damaged that clothes. I asked you to change one for me, which you did. Now I want to ask you to change this one for me again.

This one does not damage my clothes any more, but I have found that it tangles the clothes seriously and when it automatically begins to spin the water out, the machine shakes so heavily that it stops by itself. In the instruction booklet you have not mentioned this defect and neither have you told the user how to solve the problem. I am quite annoyed by the fact that sometimes when I came back from work to take the clothes out to dry, they were still unwashed. When I at home. I have to tend it frequently to untwist the entangled clothes. Is that what you call your machine “fully automatic”. Please change a new one for me that will not entangle the clothes. Otherwise, I would ask you to give my money back, or I would complain to the Consumers’ Association.

Yours sincerely,

Fan Yang

翻译：

你应该话费大约20分钟在这项任务上。你买了一台洗衣机。首先，你发现你的机器损坏的衣服，你也将它换了。然后，你发现了新的一台严重缴衣服。写信给百货公司经理抱怨。你应该写至少150字。

Dear Sir or Madam,

几个月前我从您的百货公司购买了一台洗衣机 (Sanyo XQB50-68)。经过几个星期，我发现它严重破坏衣服。我请你为我换一台，你换了。我现在想请你在为我换一台。

这一个不会破坏我的衣服了，但我发现它严重的缠结衣服，当它自动将水抽干时，机器震动的更严重，它自己停止了。在说明书你有没有提到这一缺陷，并也没有告诉用户如何解决这个问题。我很恼火,有时当我工作回来,把衣服拿去凉干,但他们仍未洗完。当我在家里。我不得不照料它频繁地解开纠缠的衣服。难道这就是你叫你的机器“完全自动”。请为我换个新的，不会搅衣服。否则，我想请你给我退款，否则我会投诉到消费者协会。

Yours sincerely,

Fan Yang

2抱怨服务质量

You should spend about 20 minutes on this task. You went shopping one day and had received very bad service in a shop.

You want to complain to the boss. Write a letter to complain about the had service. You should write at least 150 words.

Dear Sir or Madam,

Much of my regret, I write this to place a complaint against one of your shop-assistants about his had service. Yesterday morning about 10 o’clock my husband, I and a lady friend of ours came to your shop with the intention to buy some souvenirs. One of the shop-assistants, whose badge we could decide which one to buy. Under the circumstances, it was the shop-assistant’s duty to do what was asked or to explain why he was unable to comply with such a request. Instead of minding his duty and acting in a polite, he turned a deaf ear to our request and walked away murmuring in a sarcastic manner.

We wish you would look into this unsatisfactory state of affairs and take steps to prevent a recurrence of offensive conduct of this kind.

Yours sincerely,

Fan Yang

翻译：

你应该话费大约20分钟在这项任务上。一天你去购物，并且在一家商店收到了极坏的服务。你想向抱怨老板。写了一封信抱怨他的服务。你应该写至少150字。

Dear Sir or Madam,

我的遗憾，我写信给它给你的公司是为了你的商店售货员之一的不好的服务进行投诉。昨天上午约10点我的丈夫，我和我们的女朋友来到您的店铺的打算购买一些纪念品。一个闪电售货员，我们可以决定买哪一个徽章。在这种情况下，它是售货员的义务,有人问或解释为什么他未能遵守这些要求。不管他的职责,而作为一种礼貌,他对我们的要求置之不理,走开用讽刺的方式嘟囔着。

我们希望你能正视这个令人不满意的情况，并采取措施防止这类令人不愉快的行为再次发生。

Yours sincerely,

Fan Yang

3抱怨房间问题

You should spend about 20 minutes on this task. You rent a house through an agency. The heating system has stopped. You phoned the agency a week ago but it has still not been mended. Write a letter to the agency. Explain the situation and tell what you want them to do about it. You do NOT need to write your own address. Begin your letter as follows.

Dear Sir or Madam,

I am at present living in a house which I rented through your agency. I am sorry to inform you that the heating system in the house stopped working some time ago.

I phoned your agency and explained the problem one week ago, but you have still not sent anybody to fix the heating system. This is very inconvenient--not to mention dangerous to the

health--as the weather is starting to get colder. I am puzzled

as to why you have not paid attention to this urgent matter. I must remind you that a fully operative heating system is one of the terms of the lease of the house.

Therefore, I would very much appreciate it if you would

send a technician to repair the system as soon as possible. He may call at any time during the day, as either I or my wife

will be at home all this week.

Yours sincerely,

Fan Yang

翻译：

你应该话费大约20分钟在这项任务上。你通过一个中介租的房子。

加热系统已停止。一个星期前你打电话给中介，但它仍然没有得到修

补。写了一封信给该机构。说明有关情况，并告诉他们你想要做些什

么。你不需要写您自己的地址。开始你的信如下。

Dear Sir or Madam,

我目前住在一所房子里是我通过你们的代理租的。我很抱歉地通知您,在房子里的供暖系统在一段时间以前停止了工作

一个星期前我打电话给你的代理并解释了问题, 但你仍然没有派任何人来修复供暖系统。这是非常不方便, 更不用说危险的健康——随着天气开始变得寒冷。我感到迷惑,为什么你没有注意到这个紧急的事情。我必须提醒你,一个完全有效的供暖系统是房屋租凭的条件之一。

因此,我将十分感激。如果你将派遣技术人员尽快修复系统。他可以在一天当中的任何时候打电话, 整个星期我和我的妻子都会在家里。

Yours sincerely,

Fan Yang

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