酒店英语-unit-1PPT课件
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酒店英语1PPT课件
8. I will reserve a tale on terrace for you. 我会为您预订一个露台上的桌子。
9. May I take your name and phone number? 我能留下你的名字和联系方式吗？
10. We look forward to seeing you and tonight. 我们期待你和Samantha今晚的到来。
4. Can I take your coats? 我来为你们拿外 衣，好吗？
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5. Here is your table. Is it OK? 这是你们的桌子，可以吗？
6. I’m sorry, they were booked in advance. How about on the terrace？ 对不起，靠窗的桌子事先订出去了。
Chapter 1 Restaurant Operation 餐厅运作 Unit 1 Restaurant Operation 1. Director of Food and Beverage
餐饮部总监
2. Food and Beverage Manager 餐饮部经理 3. Food and Beverage Manager Assistant
in spicy soup. 这道菜叫作“水煮鱼”。就是香辣汤煮鱼片。
3. Stir-fried green beans are called “si ji dou”. That dish is very popular. “四季豆”，就是炒青豆。这道菜很多人点。
4. I can also recommend a stir-fried tofu dish called “jia chang dou fu”. It’s a home-style tofu dish with some vegetables. 我还可以给您推荐一道“家常豆腐”。这是一道由豆 腐和其他蔬菜一起烧的家常菜。
9. May I take your name and phone number? 我能留下你的名字和联系方式吗？
10. We look forward to seeing you and tonight. 我们期待你和Samantha今晚的到来。
4. Can I take your coats? 我来为你们拿外 衣，好吗？
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5. Here is your table. Is it OK? 这是你们的桌子，可以吗？
6. I’m sorry, they were booked in advance. How about on the terrace？ 对不起，靠窗的桌子事先订出去了。
Chapter 1 Restaurant Operation 餐厅运作 Unit 1 Restaurant Operation 1. Director of Food and Beverage
餐饮部总监
2. Food and Beverage Manager 餐饮部经理 3. Food and Beverage Manager Assistant
in spicy soup. 这道菜叫作“水煮鱼”。就是香辣汤煮鱼片。
3. Stir-fried green beans are called “si ji dou”. That dish is very popular. “四季豆”，就是炒青豆。这道菜很多人点。
4. I can also recommend a stir-fried tofu dish called “jia chang dou fu”. It’s a home-style tofu dish with some vegetables. 我还可以给您推荐一道“家常豆腐”。这是一道由豆 腐和其他蔬菜一起烧的家常菜。
酒店英语-unit-1PPT课件
me to book them a triple room for October 9th.
J:Just a minute, please. I’m sorry, sir. We’re fully booked
up on that date.
S:Oh, that’s too bad.
J:I’m sorry, we’re rather full at the moment. Can I
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S: 我叫 Stephen. S-t-e-p-h-e-n. J: 谢谢您｡您什么时间会入住呢? S: 我想大约是下午三点钟吧｡ J: 我想再一次确定一下您的预订｡您要预订一间时间
从5月9日星期三到5月12日星期六共三个晚上,价 钱为人民币每晚380元的临街单人间｡我的名字是 简,我们期待下个星期三见到您光临｡ S: 好的,一切都办妥了,再见｡ J: 再见｡
J: Tiantian Hotel. Room Reservations. Good afternoon. S: I’d like to book a single room for Wednesday next week. J: That’s fine, sir. A single room for Wednesday, May 9th, with a
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Dialogues
J=Jane (Receptionist) S=Stephen Nobel (Guest)
Dialogue 3
We Are Fully Booked 客房已满
J:Room Reservations. Good morning. May I help you?
S:Yes, I have some friends coming to China and they want
大学优品PPT《酒店英语阅读》汇编版
e.g. At the factory outlet you'll find discounted items at up to 75% off regular prices.
2. If someone has an outlet for their feelings or ideas, they have a means of expressing and releasing them. (感情的) 发泄途径; (思想的) 表达途径
Slide 8 of 15
▪ nothing more than
不过是
e.g. He adds that his work is nothing more than another form of community service.
▪ flood v.
If you say that people or things flood into a place, you are emphasizing that they arrive there in large numbers.涌入
service hotel? ▪ Can you tell some examples of unique hotels? ▪ What are the characteristics of hotel industry? ▪ What does the hospitality industry maily
emcompass? ▪ What are the advantages and disadvantages of
working in a hotel industry?
Hotel English Reading & Knowledge Unit 1 Hotel and Careers
2. If someone has an outlet for their feelings or ideas, they have a means of expressing and releasing them. (感情的) 发泄途径; (思想的) 表达途径
Slide 8 of 15
▪ nothing more than
不过是
e.g. He adds that his work is nothing more than another form of community service.
▪ flood v.
If you say that people or things flood into a place, you are emphasizing that they arrive there in large numbers.涌入
service hotel? ▪ Can you tell some examples of unique hotels? ▪ What are the characteristics of hotel industry? ▪ What does the hospitality industry maily
emcompass? ▪ What are the advantages and disadvantages of
working in a hotel industry?
Hotel English Reading & Knowledge Unit 1 Hotel and Careers
酒店英语PPT课件(共3章)第一章Front Office(前厅部)
Names of the smaller sections in Responsibilities of each section in the How to address the staff
the front office
front office
working in different sections
13. division 14. operator 15. reservationist
Project 1
/dɪ'pɑːtmənt/ /ˌɪntərˈækt/ /ˈvɪzəbl/
/trænˈzækʃn/ /straɪk/
/ɪm'preʃn/ /'kɒnsieəʒ/ /ˌrezə'veɪʃn/ /rɪ'sepʃənɪst/ /'kʌrənsi/
operator
Project 1
Exercises
Fill in the following form according to the passage.
Names of the smaller sections in Responsibi How to address the staff
入住登记
目录
Task 6 Serving in the Business Center and
Executive Lounge 商务中心和行政酒廊服务
Task 8 Settling Guest Complaints
处理客人投诉
Task 5 Exchanging Foreign Currency
兑换外币
single room twin room family room deluxe suite
酒店英语一ppt
Concierge services
The Concierge can assist with any requests or information you may need during your stay
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Hotel Catering English
Western Restaurant English
Chinese Restaurant English
Recommended dishes: Familiar with the dishes on the menu, able to recommend suitable dishes based on the customer's taste and needs, and provide corresponding introductions and explanations.
Ordering service: Familiar with the dishes on the menu, able to accurately describe the characteristics and flavors of each dish, and provide ordering suggestions.
Express checkout
The front desk staff should be able to handle express checkout to ensure a smooth and effective process for guests in a timely manner
Hotel English 1
CATALOGUE
目录
Basic knowledge of hotel English Hotel front desk English Hotel Room English Hotel Catering English English for other hotel services
The Concierge can assist with any requests or information you may need during your stay
04
Hotel Catering English
Western Restaurant English
Chinese Restaurant English
Recommended dishes: Familiar with the dishes on the menu, able to recommend suitable dishes based on the customer's taste and needs, and provide corresponding introductions and explanations.
Ordering service: Familiar with the dishes on the menu, able to accurately describe the characteristics and flavors of each dish, and provide ordering suggestions.
Express checkout
The front desk staff should be able to handle express checkout to ensure a smooth and effective process for guests in a timely manner
Hotel English 1
CATALOGUE
目录
Basic knowledge of hotel English Hotel front desk English Hotel Room English Hotel Catering English English for other hotel services
酒店英语(课堂PPT)
在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接 称呼Mr.或Ms. 至于称呼小孩，可以直接使用Exห้องสมุดไป่ตู้use me，
但是不可以直接称呼boy或girl.
.
4
基本待客英语
• 基本句型
➢ May I ...? ➢ Could you ...? ➢ Would you ... ? ➢ Shall I ... ?
.
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回答
• 要麻烦客人或是拒绝客人的要求
I am afraid I can’t do that. Excuse me, sir. Please let me pass.
• 道歉
I am very sorry for the delay. I am very sorry for the inconvenience. I would like to apologize for the mistake.
Shall I draw the curtains? Shall I draw you a map? Shall I make the reservation for you?
.
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招呼语
• Good morning. 中午之前 • Good afternoon. 中午至下午六点以前 • Good evening. 下午六点过后
hotelbusinessenglishhotelbusiness在酒店里所使用的英语会话基本上是属于商业英语与日常生活会话中所使用的英语略有不同较注重礼节
酒店英语
English for Hotel Business
.
1
概述
在酒店里所使用的英语会话，基 本上是属于商业英语，与日常 生活会话中所使用的英语略有 不同，较注重礼节。
酒店英语unit1演示教学
More Room Types (1):
➢ deluxe single room
➢ deluxe wedding suite
➢ sea-view room
More Room Types (2):
➢ family suite
More Room Types (3):
➢ Chinese suite
Task 2. Key sentence structures:
1.Do you have a twin room for next Friday? 询问是否有房间。
2.We have a twin room available. 介绍房态。
3.How many nights is it for? 询问入住时长。
Parking place 停车位；停车区； Car park 停车场 Ps park n.停车场
parked adj. 已泊车的 parker n.停放车辆的人 parking lot 停车场
parking sign 停车标志 parking space 停车位
Listening
Dear Mr. Clinton,
What are they?
Suggested Answers
From Task 1, now I know eight room types.
They are single room, double room, TWB (twin beds room with private bath) or standard room, triple room, deluxe suite, presidential suite, executive suite, and junior suite.
酒店英语1教学课件Unit 1 reservation
Hotel English 1
Unit 1 Reservation
Objectives:
After finishing this unit, you will be able to:
1 name different room types in English
2
make reservations for guests
Hotel : Shanghai International Hotel Room Type : deluxe suite Name of Guest : Bellow Telephone of Guest: 13960897323 Date of Arrival : May 26th Date of Departure: May 28th
Section C: Dialogues
Dialogue 1 Group Reservation
R=receptionist G=group leader R: Good afternoon, sir. Welcome to Beijing Shangri-la
Grand Hotel. What can I do for you? G: Good afternoon. I’m John Smith from Shenghua Trading
Company. I’ d like to reserve 10 double rooms for five days. R: For which dates? G: From May 23rd to 27th. R: One moment please. I!ˉll check our reservation record.
Unit 1 Reservation
Unit 1 Reservation
Objectives:
After finishing this unit, you will be able to:
1 name different room types in English
2
make reservations for guests
Hotel : Shanghai International Hotel Room Type : deluxe suite Name of Guest : Bellow Telephone of Guest: 13960897323 Date of Arrival : May 26th Date of Departure: May 28th
Section C: Dialogues
Dialogue 1 Group Reservation
R=receptionist G=group leader R: Good afternoon, sir. Welcome to Beijing Shangri-la
Grand Hotel. What can I do for you? G: Good afternoon. I’m John Smith from Shenghua Trading
Company. I’ d like to reserve 10 double rooms for five days. R: For which dates? G: From May 23rd to 27th. R: One moment please. I!ˉll check our reservation record.
Unit 1 Reservation
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Translation
Dialogues
Dialogue 2 Reservations for a Friend 代朋友预订 J=Jane (Receptionist) S=Stephen Nobel (Guest)
J: Good afternoon. Welcome to Tiantian Hotel, May I help you? S: I want a double room with a bath. How much a day do you charge? J: It is one hundred and fifty Yuan a day including heating fee but excluding service charge. S: It’s quite reasonable. J: How long do you intend to stay in this hotel? S: For three nights.
J: Tiantian Hotel. Room Reservations. Good afternoon. S: I’d like to book a single room for Wednesday next week. J: That’s fine, sir. A single room for Wednesday, May 9th, with a
front view or rear view?
S: What’s the price difference? J: A single room with a front view is RMB380 per night, one with a rear view is RMB330 per night. S: I think I’ll take the one with a front view then. J: How long will you be staying? S: I’ll be leaving Saturday morning.
/v/b/90634278-1598523020.html /programs/view/1s4dtuQ76Ys/
2
Content
Dialogues Useful Drills Tips Exercises
3
Dialogues
7
S: 我叫 Stephen. S-t-e-p-h-e-n. J: 谢谢您｡您什么时间会入住呢? S: 我想大约是下午三点钟吧｡ J: 我想再一次确定一下您的预订｡您要预订一间时间
从5月9日星期三到5月12日星期六共三个晚上,价 钱为人民币每晚380元的临街单人间｡我的名字是 简,我们期待下个星期三见到您光临｡ S: 好的,一切都办妥了,再见｡ J: 再见｡
Background Information 一､ 基本常识
无论在中国还是西方国家,人员出差或出访,常常 需要事先预订酒店｡一般的预订方式有电话预订､传 真预订､网上预订､柜台预订等｡如遇节假日或特殊会 议期间, 酒店房源普遍紧张,应尽早预订｡预订酒店过 程主要包括以下内容:(1)请求预订并说明原因;(2)请 对方答复并进行确认｡通常预订后都要进行确认回复, 说明是否满足预订要求,如果不能满足要说明原因｡
6
Translation
Dialogues
Dialogue 1
J: That will be three nights, sir. And your name please? S: It’s Stephen. S-t-e-p-h-e-n. J: Thank you very much. What time do you expect to arrive, sir? S: Oh, around 3 p.m. I suppose. J: I’d like to confirm your reservation. A single room with a front view at RMB380 per night for three nights from Wednesday, May 9th to Saturday, May 12th. My name is Jane and we look forward to seeing you next Wednesday. S: Good. That has been settled then. Good-bye. J: Good-bye.
高职高专 旅游与酒店管理类课程规划教材
实用酒店英语（第二版）
Unit 1
Room Reservation
Room ReservatiБайду номын сангаасn 客房预订
Aims of Studying
How to receive room reservations 怎样接待客房预订 How to confirm room reservations 怎样确定客房预订 How to make a phone call for room reservations 怎样电话客房预订 /u46/v_OTA0Njc5MDc.html
4
Dialogues
Background Information 二､ 预订登记要素
客户基本信息
客户要求
客人姓名 登记编号 联系电话 联系地址 入住人数 入住时间
Guest Name Code Telephone Number Address Number of Guests Occupation Time
房间种类 房间数量 价格标准 折扣优惠 房间要求 房间布置
Room Type Room Number Price Discount Room Demand Decorations
5
Translation
Dialogues
Dialogue 1
Receiving Reservations 接待预订
J=Jane (Receptionist) S=Stephen Nobel (Guest)
Translation
Dialogues
Dialogue 2 Reservations for a Friend 代朋友预订 J=Jane (Receptionist) S=Stephen Nobel (Guest)
J: Good afternoon. Welcome to Tiantian Hotel, May I help you? S: I want a double room with a bath. How much a day do you charge? J: It is one hundred and fifty Yuan a day including heating fee but excluding service charge. S: It’s quite reasonable. J: How long do you intend to stay in this hotel? S: For three nights.
J: Tiantian Hotel. Room Reservations. Good afternoon. S: I’d like to book a single room for Wednesday next week. J: That’s fine, sir. A single room for Wednesday, May 9th, with a
front view or rear view?
S: What’s the price difference? J: A single room with a front view is RMB380 per night, one with a rear view is RMB330 per night. S: I think I’ll take the one with a front view then. J: How long will you be staying? S: I’ll be leaving Saturday morning.
/v/b/90634278-1598523020.html /programs/view/1s4dtuQ76Ys/
2
Content
Dialogues Useful Drills Tips Exercises
3
Dialogues
7
S: 我叫 Stephen. S-t-e-p-h-e-n. J: 谢谢您｡您什么时间会入住呢? S: 我想大约是下午三点钟吧｡ J: 我想再一次确定一下您的预订｡您要预订一间时间
从5月9日星期三到5月12日星期六共三个晚上,价 钱为人民币每晚380元的临街单人间｡我的名字是 简,我们期待下个星期三见到您光临｡ S: 好的,一切都办妥了,再见｡ J: 再见｡
Background Information 一､ 基本常识
无论在中国还是西方国家,人员出差或出访,常常 需要事先预订酒店｡一般的预订方式有电话预订､传 真预订､网上预订､柜台预订等｡如遇节假日或特殊会 议期间, 酒店房源普遍紧张,应尽早预订｡预订酒店过 程主要包括以下内容:(1)请求预订并说明原因;(2)请 对方答复并进行确认｡通常预订后都要进行确认回复, 说明是否满足预订要求,如果不能满足要说明原因｡
6
Translation
Dialogues
Dialogue 1
J: That will be three nights, sir. And your name please? S: It’s Stephen. S-t-e-p-h-e-n. J: Thank you very much. What time do you expect to arrive, sir? S: Oh, around 3 p.m. I suppose. J: I’d like to confirm your reservation. A single room with a front view at RMB380 per night for three nights from Wednesday, May 9th to Saturday, May 12th. My name is Jane and we look forward to seeing you next Wednesday. S: Good. That has been settled then. Good-bye. J: Good-bye.
高职高专 旅游与酒店管理类课程规划教材
实用酒店英语（第二版）
Unit 1
Room Reservation
Room ReservatiБайду номын сангаасn 客房预订
Aims of Studying
How to receive room reservations 怎样接待客房预订 How to confirm room reservations 怎样确定客房预订 How to make a phone call for room reservations 怎样电话客房预订 /u46/v_OTA0Njc5MDc.html
4
Dialogues
Background Information 二､ 预订登记要素
客户基本信息
客户要求
客人姓名 登记编号 联系电话 联系地址 入住人数 入住时间
Guest Name Code Telephone Number Address Number of Guests Occupation Time
房间种类 房间数量 价格标准 折扣优惠 房间要求 房间布置
Room Type Room Number Price Discount Room Demand Decorations
5
Translation
Dialogues
Dialogue 1
Receiving Reservations 接待预订
J=Jane (Receptionist) S=Stephen Nobel (Guest)