Dell常用专有名词

Acronyms for SEQ SSM ClassGeneral Acronyms4MEP – Machines, Materials, Measurements, Methods, Environment, People. General cause categories. Also known as 5M’s or 6M’s.AIAG – Automotive Industry Action Group.AMF – (Dell) Americas Manufacturing Facility. Includes factories located in Austin, Nashville, and North CarolinaAPCC – (Dell) Asia-Pacific Customer Center. Factory located in Penang, MalaysiaAVL – Approved Vendor List. Sometimes ASL (Approved Suppliers List). Some interchange with BOM (Build of Materials or Bill of Materials), but BOM is different than AVL/ASL.BC – Business Contract.BPI –Business Process Improvement. Dell’s Quality philosophy, which includes Six Sigma tools and practices, Lean Technology principles, and other aspects of Quality Improvement. BST – Business Strategy Team.CA – Corrective Action.CCC – (Dell) China Customer Center. Factory located in Xiamen, ChinaCE – Customer Experience.CIP – Continual (or Continuous) Improvement Process.COC – Center of Competency.COS – Continuity of Supply.CTQ – Critical to Quality, usually referring to characteristics of the product or process.CLCA – Closed Loop Corrective Action. A methodology of characterizing, containing, resolving and reporting special cause events in a process.DES/DID – Design-Induced Damage.DFSS – Design for Six Sigma.DFX (or DFx) –Design for X, often called “Design for Everything.” Types of X’es include: Cost, Quality, Reliability, Manufacturing, Test, Service, Six SigmaDVT – Design Validation Testing.E2E – End to End, referring to a type of process flowchart or map.EBST – Executive Business Strategy Team.ECN – Engineering Change Notification.ECO – Engineering Change Order.EICC – Electronics Industry Code of Conduct.EMF – (Dell) Europe Manufacturing Center. Factory located in Limerick, Ireland. Will include new factory in Poland in the near future.EOL – End of Life. The end of warranty obligations (typically the same as EOSL).EOPL – End of Production Life. Dell factory stops manufacturing.EOS – Electrical Over Stress.EOSL – End of Service Life. Dell stops servicing (typically when warranty period complete). ESD – Electro Static Discharge.EVT – Engineering Validation Testing.FA – Failure Analysis.FAI – First Article Inspection.FIFO – First In First Out.FMEA – Failure Mode Effects Analysis.FPM – Functional Process Manual.GB/BB – Green Belt / Black Belt. Levels of skill and knowledge attainment within Six Sigma; often refers to specific certifications.GR&R – Gage Repeatability & Reproducibility.HALT – Highly Accelerated Life Test.HASS – Highly Accelerated Stress Screen.IQA – Incoming Quality Assurance.IQC – Incoming Quality Control.JMP – Name of a powerful statistical program used in data analysis. Began as “Jon’s Mac Project” in 1989.LOB – Line of Business.MARCOM – Marketing Communication.MQT – Manufacturing Quality and Test, another title for the QMP.MRB – Material Review Board.MSA – Measurement System Analysis.MSE – Measurement System Error.MTBF – Mean Time Between Failures.NPI – New Product Introduction.NPO – New Product Operations.NPP – New Product Process; also used for New Product Plan.NPRR – New Product Readiness Review. A review sequence that is mostly replaced by Safe Launch.OBA – Out of Box Audit.OHSAS – Occupational Health and Safety Assessment Series. A pair of standards, OHSAS 18001 and 18002, on OHS Management Systems (OHSMS).OPEX – Operating Expenses. Including headcount, travel expense, administrative expense, etc. OQC – Outgoing Quality Control.ODM – Original Design Manufacturer.ORT – Ongoing Reliability Test(ing).OSV – On-site Verification.PCN – Process Change Notification. Sometimes Product Change Notification, but not often. PDCA – Plan Do Check Act. An improvement methodology.PFG – Product Features Guide.PID – Process-Induced Damage, usually implying Dell process (but also widely used in industry). PG – (Dell) Product Group.PM – Program Manager.PMT – Process Maturity Testing.PO – Purchase Order.PRP – Phase Review Process.PWB – Printed Wiring Board. Also called PCB (Printed Circuit Board)QBR – Quarterly Business Review.QDS – Quality Data System.QMP – Quality Management Plan.QMS – Quality Management System.QPA – Quality Process Audit. Commodity specific tool/checklist at Dell.QS – Quality System.QSA – Quality Systems Audit. Standard (same for all commodities) tool/checklist at Dell. RACI – Responsible, Accountable, Consulted, Informed. Four categories of job responsibility involvement.R&R – Roles and Responsibilities.RFI – Request for Information.RFQ/RFP – Request for Quote / Request for Proposal. No significant difference within the Dell WWP system, but may mean different things in other companies.RTS – Ready to Ship. Some places use Release to Ship.SCAR – Supplier Corrective Action Request. Typical supplier response is done through 5C Process; some suppliers use 8D Process.SEQ – Supplier Engineering and Quality. A department inside a company; Dell SEQ is part of WWP (Worldwide Procurement). Many other companies in the industry use SQE (Supplier Quality Engineering).SOW – Statement of Work.SPC – Statistical Process Control. Often interchangeable with SQC (Statistical Quality Control) in Dell SEQ documentation.SPRT – Sequential Probability Ratio Test.SSM – Supplier Selection and Management. A training class, and a key business process. STSM – Sub-tier Supplier Management. Used to refer to a Dell initiative, and also used to label a specific quality conformance audit & checklist. Standard (same for all commodities)tool/checklist at DellTGT – Target.VOC – Voice of Customer.VID – Vendor-Induced Damage.WW – Worldwide, or World Wide.WWP – Worldwide Procurement.Quality Metrics90FIR – FIR in the first 90 days after product shipment from Dell factory.AFR – Annualized Failure Rate.ARR – Annualized Return Rate.CND – Can Not Duplicate.DPPM – Defective Parts Per Million.FIR – Field Incident Rate. Field Failures. Typically measured in dppm.IFIR – Initial Field Incident Rate. FIR in the first 30 days after product shipment from Dell factoryLRR – Line Reject Rate. Failure rate in the Dell factory. Typically measured in dppm. MDR – Manufacturing Defect Rate; also seen as Materials Defect Rate. Obsolete metric; no longer used in Dell.NFF – No Fault Found.NTF – No Trouble Found.SVLRR – Sub-tier VLRR. Component failure rate in the 1st tier supplier factory.VIFIR – Verified IFIR.VFIR – Verified FIR.VLRR – Verified LRR.Quality StandardsISO-9000 – A family of standards which define the requirements for a Quality Management System. These standards are owned and maintained by ISO (International Standards Organization).QS-9000 – Quality System 9000. A quality systems standard specific to the automotive industry. Covers supplier requirements for production parts, materials, and services. Built on ISO9001:1994, with additional requirements.TL-9000 – Telecom 9000. A quality systems standard based on ISO 9000, with additional requirements for the telecommunications industry.TS-16949 – Technical Specification 16949. Built by the IATF (International Automotive Task Force) in collaboration with ISO. Originally designed to align the quality system requirementsof the U.S. automotive industry with the German, French, and Italian automotive industries.Job Titles and RolesFAE/FAS – Failure Analysis Engineer / Failure Analysis Support. A supplier role at a Dell site. GCM – Global Commodity Manager. A Dell role. Business role managing contractual and commercial relationship with suppliers.GCQM – Global Commodity Quality Manager. A Dell role with global quality responsibilities within a commodity.GQAM – Global Quality Account Manager. A supplier role with global quality responsibilities within a commodity.GSQE – See SQE.GSQM – Global Supplier Quality Manager. A Dell Role with global quality responsibilities. JQE/JQM – Joint Quality Engineer / Joint Quality Manager. A supplier role, dedicated to supporting Dell quality performance, at a supplier site.SEQ (previously SQE and may still exist in older documents) – Supplier Engineering & Quality (Supplier Quality Engineering). A Dell field engineering role, collaborating with suppliers. GCT – Global Commodity Team. A cross-functional team within Dell that manages a commodity’s business.。