外贸业务常用信件模板

1.根据以下内容大致模拟给客户用英语写一封e-mail：你在某个会展上见过一个客户，现在你给客户发邮件，并附上一份公司今年的一份新报价给他，希望他能有兴趣并给你回复，有问题可以随时联系你。

Dear mike,

Glad to meet you at the exhibition. Hope we can establish a good business relationship in the near future. Below is our quotation, please check.

Rutin: 95% UV

Price: USD -20.30/KG FOB china port.

Package: 25kg/paper drum.

Payment: TT in advance.

Delivery: within two weeks.

Price validity: two weeks.

If you have any questions or requirement, please feel free to let me know. Best regards,

-----------

2.假如Helen是你的国外客户，给客户出货的数量是10000pcs，客人在收到最近的这次订单货物后，写邮件过来投诉说该批货物少了

1000PCS，而且要求贵司两日内补齐缺少的那1000PCS货，并同时赔偿该部分货物金额的20%，请你用英文回复封Email给Helen.。

Dear Helen,

Thanks for your letter inform us that our order is lack of 1000pcs goods. Your complaints was immediately sent to our customer relations representative for investigation.

We have confirmed through our inventory that a mistake was indeed made on your oder. We are very sorry for this mistake and the inconvenience it has caused you. We will arrange to send you the 1000pcs goods. For the 20% compensation, I have to discuss it with my boss. I will reply you when I get the answer.

You are a valued customer and we sincerely regret this mistake. We assure you that every possible action will be taken by our management to prevent a repetition of the same in future orders

1.简单的英文询盘及还盘。

Dear Authority,

This is Ugur from turkey. I’m interested in some of your products. Please send me the prices of these products .Thank you for you kind interest. Best regards,

Ugur

Dear Ugur,

Attached is the price list of our products.

You will find our pirce attractive and the design norvel & modern. This quotation is valid for 7 days.

If there is any question, plesase contact us.

We are looking for your early reply.

Best Regards,

2.邀请信

2．Write one Invitation Letter to invite Mr. Burge from A company to China for visiting our company（DONGLING GROUP）. Date: Dec. 25 to Dec 30, 2004

INVITATION LETTER

Company Name: A company

Visitor: Mr. Burge

Dear Mr. Burge,

In regarding to our discussion about the future order business, we are very honored to invite you to visit us between Dec. 25 to Dec 30, 2004. Yours sincerely

Name

3.关于订单发票。

We confirm the order as enclosed and we will have the goods delivered to -----Ltd. Latest March 1st. We will pay the freight to you so you can put it on the invoice. Please send us a Pro Forma Invoice as soon as possible and advise which account we should remit the money to.

As usual, we hope you will make us a half price invoice which has to be sent with the goods, and send the invoice with correct amount to our Accounting Dept.

4. 关于赔偿的信件。

Dear Mr. Amin,

We have approached our clients about packing after receiving your letter. After our repeated explanation they accept your packing the products in cartons if you guarantee that you will pay compensation in all cases wherein they cannot indemnify（使免于受罚; 补偿）from the insurance company for the reason that the cartons used are not seaworthy （尤指船舶）适航的;）.We must remind you that should the insurance company refuse compensation, you would hold yourselves responsible for the losses our clients might sustain （支持，遭受，忍受）on account of your using such cartons.

We think you will understand our candid （率直的，坦白的; 公正的）statement is made for our mutual benefits, as packing is a sensitive subject, which often leads to trade dispute.

We appreciate your cooperation.

1.Dear Mr. Smith,

Thank you for your letter informing us of the wrong shipment of your order No.6098 for golf shirts. Your Complaint was immediately sent to our Customer Relations Representative for investigation.

We have confirmed through our inventory and shipping documents that a mistake was indeed made on your September 13 order. The slip-up （出错）occurred in our new, automated inventory control system, which is causing some problems during the data entry stage.

Your order number was unfortunately confused with another one (BT-6998), and the error was not caught before the shirts were sent out.

We are very sorry for this mistake and the inconvenience it has caused you and we want to do everything possible to help you satisfy your customers promptly. We offer to redeliver the correct shirts under BT-6098 by DHL Express Mail upon receiving your directions. As to the non-conforming shirts, we suggest that you send them back to us, carriage forward.

You are a valued customer and we sincerely regret this mistake. We assure you that every possible action will be taken by our management to prevent a repetition of the same in future orders

5.开发信

Hi Sir,

Glad to hear that you're on the market for xx. We specialize in this field for several years, with the strength of xx, with good quality and pretty competitive price.

Should you have any questions, pls do not hesitate to contact me. FREE SAMPLES will be sent for your evaluation!

Tks & br,

6.投诉

Dear xx,

Thanks for your reporting. Would you please take some pictures and send to me by email? We will find out the causing as soon as we receive your pictures. We will try to find the best way to help you solve it.

Wait for your earlier reply.

Truly yours

7.订单延期出货，如何告知客户？

当预期交货期要延迟时，要及时告知客户，不要等到交货期到的时候或者已经过了交货期再说，早说和晚说效果肯定是不一样的。因为有时候也不是最终客户，他也要和他的客户去沟通。等到交货期到的时候你才发一封邮件告诉客户要延迟交货，客户能不恼火?

所以我们首先要表达歉意，同时告诉他延期的原因和最新的交期

注意：在给客户写交期要延迟的邮件时，最好第一句话就要开门见山，不要绕了大弯子最后才说要延迟交货，中国人和老外的思维很多时候是逆向的。你觉得是委婉，老外觉得是so much craps 废话.?

Dear xx,

We are sorry to inform you that we are not able to finish them until Aug 20th.(新的交货期), we apologize for this inconvenience caused by the breaking down of the machine.In order to guarantee the quality of production, we have to overhaul （翻修，检修）the machine. Anyway, we will try our best to finish as soon as possible.

Best regards

8.客户说我们产品价格高，如何应对？

业务员首先要有稳定的心态，不能客户一说价格高，就立马想到降价可以先分析一下客户购买力和市场，如果客户是大买家，对价格要求敏感，可以适当降价，对于不熟悉的客户，不建议一开始就降价，可以从产品的优势和服务入手，说服客户接受价格。

Dear xx,

Thanks for your kindly email.

For the price, I think ours is reasonable. Price always depends on quality. The main component of our product is import from Europe, quality is very good, based on the same quality, our price is 5% lower than other Chinese suppliers. We have done this business for years and we know the market very well. The only way for decreasing price is to low down the quality, if other quote you a much lower price, please pay attention to their quality. We have many customers all over the world and we sell them at this price, they have good profit with the high quality and competitive price. I'm sure you will also have good profit.

2.老客户加拿大Bilal, 突然写信说他在市场上看到跟我们公司一样

的产品，但价格比我们的便宜，你该如何应对？

Dear Bilal,

It’s very glad to hearing from you.

We got to understand your question in your last letter. As we know,the price can’t be separated from quality. Our product enjoy a good reputation both at home and abroad because our high quality. So, our price is reasonable and practical. We have built good business relationship for a long time , and you must know that our quality of product is supervised 监管than others.

Thanks to you pay close attention to us. I am looking forward to hearing from you. Thank you .

Your Sincerely,

Cheryl

9.邮件用到

1、attachment is a new PO 610014 for 20k pcs of cables. I imagine payment is a wire transfer as before(We wish L/C in the near future).

Pls supply PI accordingly with the total costs, payment terms, delivery

time, warranty terms修条款, also with item specification, packing instruction. Please check this PO and verify everything is correct and notify me. Specially, we feel it advisable to make it clear that the goods must be packed according to our packing requirement otherwise they would be damaged in transit. Please acknowledge shipping or delivery date. (20分）

2、请就下列每项货物向我方报成本加运费、保险费到伦敦的最低价格，其中包括我们百分之五的佣金（10分）

Please quote the lowest price to Seattle about each of the following goods to our cost plus freight and insurance, including five percent of our commission.

3、正常情况下，我们USB flash disk 盘最小订单数是1000个。但根据原材料库存inventory和实际的生产情况producing process，我们也接受少于这个数量的订单，但价格稍微要高些。

The minimum quantity of our order for USB flash disk is 1000 piece in our usual practice. But according to the material inventory and actual producing process, we also accept the order less than the minimum，the price will be higher.

10.回复新询盘

Sir/Madam,

We are interested in your product, need a really quote on what you have available at the moment for urgent review with our customer so as to decide on what to order. It seems your prices is high when comparing with others suppliers.

Regards,

11.关于催款

6. 我们已收到你们7月17日的来信，非常感谢。我们分别在7月2日和7月9日收到275美元和525美元两笔付款。这样还剩下欠款余额320美元。我们想提醒你们，在你们6月22日的来信中，你们答应在6月底前付清欠款。随函附上到7月31日为止的结算表。我们将非常感谢你们迅速结清此账。

(6)We are very glad to receive your letter of July 17th. We had received the payments 275 dollars on July 2nd and 525 dollars o n July 9th separately. Thus,the payment leaves a balance of 320 dollars . We would like to remind you that you had promised you would pay off the payment at the end of June inthe letter of June 22nd.We would be very appreciate if you can pay off as soon as possible.

12.美国客户Michael跟你做了很多定单，但都是小定单，你如何去沟通，促使他下更大的单?

Dear Michael,

How is everything ? Is everything going smoothly to you ?

Thank you for your long-term cooperation with our company. Now, our company has developed some new products which is in the same line with you old order. You can browse our website and have a look. We suggest you could place an big order in order to reduce your cost of ocean freight . As we know , LCL will higher than FCL if the dimension of your product is near 19 cubic meter.

I am looking forward to hearing from you. Thank you .

Your Sincerely,

Cheryl

二.汉译英

1.从XXX获悉你们行名及地址并了解你们是XXX有经验的进口商。现向你们开报XXX，盼能在贵地市场推销。

(1)We have obtained your name and address from XXX and we are given to understand that you are experienced exporter in your country.Now,we

will send you an offer about XXX, in the hope of saleing our products in your market.

2.我们欣然寄发这封自荐信，希望是互利关系的前奏。

(2) We are glad to send you this introductory letter, hoping that it will be the prelude 序幕; 前兆to set up our mutually beneficial relations.

3. 我们冒昧通信，以期待与贵公司建立业务关系。

(3)We take this opportunity to write to you liberty,in the hope of building business relationship with your company.

4.Our limited warranty is valid for a period of 12 months after delivery. We undertake to repair any malfunctioned units due to defective components of inadequate workmanship, but specially expecting any defects resulting from normal wear and tear of improper use of the products.

我们承担的期限为货物达到后12个月。除产品正常的磨损和不正当的使用之外，我们承诺修复由不良工艺引起的缺陷造成的任何失调。

5.正常情况下，我们U盘最小订单数是1000个。但根据原材料库存和实际的生产情况，我们也接受少于这个数量的订单，但价格稍微要高些。

The minimum quantity of our order for USB flash disk is 1000 piece in our usual pratice. But according to the material inventory and actual producing process, we also accept the order less than the minimum，the price will be higher.

6.我方给予这个优惠是希望能与贵方成交，但须强调的是我们能达到的最大限度。

We make this allowance because we should like to do business with you if possible, but I must stress that it is the furthest we can go to help you.