地铁客运服务英语课件unit11
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地铁日常英语PPT课件
5）我的工号是110110
My employee number is 110110.
6）帮助乘客是我的责任
It’s my duty to help the passenger.
7） 请到我们的会议室休息一下
Would you please have a rest in our station meeting roomng Help 提供帮助
• Phrase 短语
customer service顾客服务
passenger service乘客服务
out of service 暂停服务
ambulance service 救护服务
emergency service 紧急服务
Hotline 服务热线
.
.
4
Route Map of Line 1
Shengxian Lake 升仙湖
Transfer Station
North Railway Station 火车北站
Renmin Rd.North 人民北路
Wenshu Monastery 文殊院
Luomashi
骡马市
Tianfu Square 天府广场
3）—Excuse me, I want to go to the Chengdu International Convention and Exhibition Center. 打扰一下，我想去成都国际会展中心
—It is not far away from Century City station. You can buy the ticket to Century City station.您可以乘坐1号线在世纪城站下车，离那儿 不远 4）—Could you tell me how I get to the botanical garden? 你能告诉我怎么去植物园吗？ —Sure. You can get to the North railway station, and then transfer to
城市轨道交通客运服务英语 Unit 11 Dealing with Lost
Dialogue A When and where did you lose the briefcase?
Dialoge A
Words & Phrases
Activity 1
Activity 2
Activity 3&4
Dialogue A When and where did you lose the briefcase?
Dialogue A When and where did you lose the briefcase?
Dialoge A
Passenger : Well, It’s about 5:10 p.m. I washed my hands and my briefcase was next to me at the washroom at the end of the platform.
Passenger : Some important documents, pens, a novel I was planning to read on the
Activity 2
Activity 3&4
subway.
Lily : Right. When and where did you lose the briefcase?
Activity 2
Activity 3&4
Dialogue B Could you tell me what your wallet looks like?
Dialoge A
Words & Phrases
Activity 1
Activity 2: Listen again and try to fill in the blanks.
《轨道交通客服英语》教学课件—unit 5 platform
• Lucy: Thank you very much.
• Lihong: My pleasure.
Listening
Dialogue 2 Listen to the dialogue and choose the best answers. Situation: Mary is from England. She just got off the train but she found she have left her suitcase in the train. She asks the subway worker Wangming for help.
Side Platform 侧式站台
• A side platform is a platform positioned to the side of a pair of tracks at a railway station, a tram stop or a transitway. A pair of side platforms is often provided on a dual track line with a single side platform being sufficient for a single track line.
Side Platform
Split Platform
Island Platform
Bay Platform 港湾式站台
• A bay platform is one at which the track terminates, i.e. a dead-end or siding. Trains serving a bay platform must reverse in or out. It is normal for bay platforms to be shorter than their associated through platforms.
• Lihong: My pleasure.
Listening
Dialogue 2 Listen to the dialogue and choose the best answers. Situation: Mary is from England. She just got off the train but she found she have left her suitcase in the train. She asks the subway worker Wangming for help.
Side Platform 侧式站台
• A side platform is a platform positioned to the side of a pair of tracks at a railway station, a tram stop or a transitway. A pair of side platforms is often provided on a dual track line with a single side platform being sufficient for a single track line.
Side Platform
Split Platform
Island Platform
Bay Platform 港湾式站台
• A bay platform is one at which the track terminates, i.e. a dead-end or siding. Trains serving a bay platform must reverse in or out. It is normal for bay platforms to be shorter than their associated through platforms.
铁路客运英语一共59张课件
8. I am very happy to see you. 我很高兴见到您。
OpenigYourMthⅠ.Usflx
Opening Your Mouth
9. I am delighted to know you.
认识您很高兴。
10. Hello! How are you?
嗨！您怎么样？
11. How is everything?
见到您很高兴。
4. It’s very nice to meet you.
见到您真的很高兴。
5. It’s a pleasure to meet you.
认识您深感荣幸。
6. It’s good to see you again. 再次见到您很高兴。
7. I am very pleased to see you. 遇到您，我很高兴。
seat class train number
Warming Up
C. Match the Chinese in column A with their corresponding English in column B.
上铺
中铺
软卧
硬卧 商务座
特等座
下铺
高级软卧
一等座 二等座
软座
硬座
无座
VIP class seat
请坐。
7. Take care and have a safe trip.
保重，旅途平安。
8. I hope you will enjoy your stay here. 希望您能在这过得开心。
9. Is this your first trip to Beijing?
这是您第一次来北京吗？
城市轨道交通客运服务英语(第一章)Metro Basic Knowledge 通识篇
Ⅰ. Look and match.
elevator escalator stairs
ticket vending machines (TVM) platform screen doors (PSD) platform
door frame metal detector (DFMD) station control room automatic gate machines (AGM)
Task 1——知视角
5. The deepest subway in the world is in North Korea. 朝鲜平壤市地铁，由于地质的原因，路线和车站都离地七八十米深，最深的达200米左右， 是世界上埋深最深的地铁。 6. The most beautiful subway in the world is in Moscow. 莫斯科地铁被公认为是世界上最漂亮的地铁，享有“地下的艺术殿堂”之美称。莫斯科地铁 系统由14条线路组成，总长度为360千米，共有212个车站，其中44个被列入文化遗产，40多个 地铁站是建筑古迹。每一个地铁站都有着独特的造型和风格，典雅华丽，值得探寻。 7. The cleanest subway in the world is in Singapore. 新加坡地铁是世界上最干净的地铁。新加坡地铁更像一个商场，无时无刻都有保洁人员来打 扫卫生，而且通过新加坡政府的宣传，新加坡人普遍十分注重环境卫生，在地铁上基本不会有人 制造垃圾，就算有垃圾也会马上被地铁工作人员打扫干净。
/ˈwɜːkləʊd/
9. thanks to
10. constantly /ˈkɒnstəntli/
11. update
/ˌʌpˈdeɪt/
adj. 实惠的；经济的 adv. 主要地
城市轨道交通运营管理客服英语第三版课件
城市轨道交通运营管理客服英语第三版课件城市轨道交通运营管理客服英语第三版课件教学内容1.介绍城市轨道交通运营管理的概念和背景2.讲解客服在城市轨道交通中的重要性及职责3.学习处理乘客问题和投诉的常用英语表达4.分析应对突发情况的应急英语用语5.实践模拟客服工作，进行角色扮演练习教学准备1.课件手稿和投影仪2.白板和白板笔3.角色扮演练习材料4.音频设备（可选）教学目标1.了解城市轨道交通运营管理的基本概念和原则2.掌握客服在轨道交通中的职责和技巧3.学会运用英语表达处理乘客问题和投诉4.熟悉应对突发情况的应急英语用语5.提高沟通和解决问题的能力设计说明1.通过理论讲解和实践练习相结合的方式进行教学2.利用角色扮演练习让学生亲身体验客服工作3.引入真实案例和故事，增加学习的趣味性和实际性4.创造积极互动的氛围，鼓励学生多参与讨论和提问教学过程1.引入（10分钟）–介绍城市轨道交通运营管理的背景和现状–引发学生对客服工作的兴趣和重要性2.理论讲解（20分钟）–客服在轨道交通中的职责和技巧–处理乘客问题和投诉的常用英语表达–应对突发情况的应急英语用语3.角色扮演练习（30分钟）–分发角色扮演材料，让学生扮演轨道交通客服人员和乘客–实践处理乘客问题和投诉的情景–提供反馈和建议，鼓励学生改进表达和解决问题的能力4.案例分享与讨论（15分钟）–分享真实案例和故事，讨论客服在应对突发情况中的经验和策略–学生分享自己的观点和建议5.小结（5分钟）–总结课程内容和重点–强调学生在实践中的进步和改进的空间课后反思1.检查学生的理解和掌握情况，根据实际情况调整教学方法和内容2.回顾课程中存在的问题和改进的空间，保持不断提升教学质量的态度3.鼓励学生在实践中继续提高沟通和解决问题的能力4.提供相关参考资料和练习题，帮助学生进一步巩固所学知识和技能。
城市轨道交通运营管理客服英语第三版课件（续）教学内容1.介绍城市轨道交通运营管理的概念和背景2.讲解客服在城市轨道交通中的重要性及职责3.学习处理乘客问题和投诉的常用英语表达4.分析应对突发情况的应急英语用语5.实践模拟客服工作，进行角色扮演练习6.提供相关参考资料和练习题，巩固所学知识和技能教学准备1.课件手稿和投影仪2.白板和白板笔3.角色扮演练习材料4.音频设备（可选）5.相关参考资料和练习题的复印件教学目标1.了解城市轨道交通运营管理的基本概念和原则2.掌握客服在轨道交通中的职责和技巧3.学会运用英语表达处理乘客问题和投诉4.熟悉应对突发情况的应急英语用语5.提高沟通和解决问题的能力6.巩固所学知识和技能，提高在实践中的应用能力设计说明1.通过理论讲解和实践练习相结合的方式进行教学2.利用角色扮演练习让学生亲身体验客服工作3.引入真实案例和故事，增加学习的趣味性和实际性4.创造积极互动的氛围，鼓励学生多参与讨论和提问5.提供相关参考资料和练习题，巩固学生在课后的学习效果教学过程1.引入（10分钟）–介绍城市轨道交通运营管理的背景和现状–引发学生对客服工作的兴趣和重要性2.理论讲解（20分钟）–客服在轨道交通中的职责和技巧–处理乘客问题和投诉的常用英语表达–应对突发情况的应急英语用语3.角色扮演练习（30分钟）–分发角色扮演材料，让学生扮演轨道交通客服人员和乘客–实践处理乘客问题和投诉的情景–提供反馈和建议，鼓励学生改进表达和解决问题的能力4.案例分享与讨论（15分钟）–分享真实案例和故事，讨论客服在应对突发情况中的经验和策略–学生分享自己的观点和建议5.小结（5分钟）–总结课程内容和重点–强调学生在实践中的进步和改进的空间6.课后巩固（持续至课堂结束）–提供相关参考资料和练习题，供学生在课后巩固所学知识和技能–鼓励学生根据实际情况进行实践，并提供反馈和答疑支持课后反思1.检查学生的理解和掌握情况，根据实际情况调整教学方法和内容2.回顾课程中存在的问题和改进的空间，保持不断提升教学质量的态度3.鼓励学生在实践中继续提高沟通和解决问题的能力4.提供相关参考资料和练习题，帮助学生进一步巩固所学知识和技能。
地铁客运服务英语课件U
3
便利设施
探索地铁站周边的便利设施，满足您的旅行需求。
地铁礼仪和安全预防措施
学习地铁乘坐安全的礼仪和注意事项，确保您和他人的安全。
餐饮和零售服务
餐饮服务
品尝地铁站附近的美食，满足您的味蕾。
零售服务
探索地铁站内的零售店，尽情购物。
失物招领流程
了解地铁失物招领的流程和方法，帮助您找回遗失的物品。
客户服务中心和投诉处理
掌握路线规划的技巧，节省时间和麻烦。
票务和收费方式
购票方式
探索购票方式和选项，为您的地铁旅行做好准备。
收费方式
了解地铁收费方式，知道如何合理使用您的地铁票。
优惠和折扣
发现地铁乘客可享受的各种优惠和折扣。
地铁站设施与便利设。
2
无障碍设施
介绍地铁为特殊需求乘客提供的无障碍设施。
介绍地铁客户服务中心的功能和如何处理投诉。
地铁客运服务英语课件
欢迎来到地铁客运服务英语课件！本课程将介绍地铁客运服务的各个方面， 包括票务和路线规划、车站设施和便利设施、地铁礼仪和安全预防措施等内 容。
地铁客运服务概述
介绍地铁客运服务的重要性和优势，以及与其他交通方式的比较。
地铁路线图和规划
地铁路线图
了解地铁路线图，规划您的出行路线。
路线规划
城轨交通专业英语Unit 11Introductionto Metro Vehicles地铁车辆介绍
coupler buffer devices; bogie; door; body
B Dialogue
(David is from America. He is talking about the subway train with Mr. Zhang.)
David : Could you introduce the classification of Shanghai Subway? Mr. Zhang: Well, most of trains are 6-car unit. But trains of Line 1 are 8-car unit because
Motor car usually propelled by an internal combustion engine; trailer is the term given to a combination of a trailer and an on-road tractor, or truck.
n. 编组 六节车厢编组
动车
n. 拖车 n. 受电弓 n. 驾驶室 n. 障碍物、路障，栅t
C Passage
How many parts does a metro train consist of?
A metro train, as shown in the above picture, includes the following parts: (1) body and door车体与车门 (2) bogie 转向架 (frame, spring suspension弹簧悬挂装置, wheelset journal box device, 轮对轴箱装置，brake device制动装置) (3) coupler buffer connecting device车钩缓冲连接装置 (4) brake device 制 动 装 置 （ air brake 空 气 制 动 ， rheostatic brake 电 阻 制 动 ， regenerative brake再生制动，electromagnetic rail brake磁轨制动 ） (5) current collector受流装置, conductor rail collector 第三轨受电器, shoegear受电靴 装置 collector shoe集电靴
B Dialogue
(David is from America. He is talking about the subway train with Mr. Zhang.)
David : Could you introduce the classification of Shanghai Subway? Mr. Zhang: Well, most of trains are 6-car unit. But trains of Line 1 are 8-car unit because
Motor car usually propelled by an internal combustion engine; trailer is the term given to a combination of a trailer and an on-road tractor, or truck.
n. 编组 六节车厢编组
动车
n. 拖车 n. 受电弓 n. 驾驶室 n. 障碍物、路障，栅t
C Passage
How many parts does a metro train consist of?
A metro train, as shown in the above picture, includes the following parts: (1) body and door车体与车门 (2) bogie 转向架 (frame, spring suspension弹簧悬挂装置, wheelset journal box device, 轮对轴箱装置，brake device制动装置) (3) coupler buffer connecting device车钩缓冲连接装置 (4) brake device 制 动 装 置 （ air brake 空 气 制 动 ， rheostatic brake 电 阻 制 动 ， regenerative brake再生制动，electromagnetic rail brake磁轨制动 ） (5) current collector受流装置, conductor rail collector 第三轨受电器, shoegear受电靴 装置 collector shoe集电靴
地铁客运服务英语教材
saving and control optimizing purpose by advanced, applied control calculation.
In abnormal condition, BAS provides convenient coordinate and dispatch methods to
1. device supervision/control/management;
2. operation dispatch/management;
3. online help and decision support;
4. system security management;
5. HMI;
6. synchronization.
system. BAS also has 3 basic characteristics: open system, apply requirement and
interface.
BAS function
OCC BAS function
OCC supervision and control system is the core of BAS system. Its function design
Part A Part B Part C Part D
Part E
Part A Part B Part C Part D Part E
BAS
Devices like lighting, drainage, guide, PSD, escalator, serve passengers directly. Its
BAS Introduce the function of BAS
乘务英语综合教程unit 11
Century English for Cabin Attendants
Unit 11: Passenger and Baggage Flow
Unit 10
• Language Points • Exercises • Assignment
Language Points
Text
Unit 11: Passenger and Baggage Flow
Language Points
5 The arriving domestic passenger proceeds directly to the baggage claim area, collects his baggage and passes immediately into the general departures concourse. The arriving international passenger must first pass through health and immigration controls and, after collecting his baggage, proceed through customs into the general concourse. In some airports, the customs inspection is arranged so that those who have goods to declare pass through the red channel, whilst those who have nothing to declare pass through the green channel.
Language Points
2 A passenger taking an international or regional flight must arrive at the designated airport 90 minutes before the scheduled time of the flight departure. This time is needed for the passenger to have his ticket, passport, visa and any other travel documents inspected at check-in and to go through departure procedures. Airlines usually close check-in 30 minutes before the departure of the flight.
Unit 11: Passenger and Baggage Flow
Unit 10
• Language Points • Exercises • Assignment
Language Points
Text
Unit 11: Passenger and Baggage Flow
Language Points
5 The arriving domestic passenger proceeds directly to the baggage claim area, collects his baggage and passes immediately into the general departures concourse. The arriving international passenger must first pass through health and immigration controls and, after collecting his baggage, proceed through customs into the general concourse. In some airports, the customs inspection is arranged so that those who have goods to declare pass through the red channel, whilst those who have nothing to declare pass through the green channel.
Language Points
2 A passenger taking an international or regional flight must arrive at the designated airport 90 minutes before the scheduled time of the flight departure. This time is needed for the passenger to have his ticket, passport, visa and any other travel documents inspected at check-in and to go through departure procedures. Airlines usually close check-in 30 minutes before the departure of the flight.