场景英语带你玩转国外
出国场景英语

出国场景英语在如今全球化的世界中,出国已经成为了越来越多人的选择。
无论是旅游、学习还是工作,出国成为了一种越来越普遍的生活方式。
而在出国之前,掌握一些基本的场景英语是必不可少的。
首先,在机场的英语交流是必须的。
当你需要询问登机口、行李托运、安检等问题时,用英语交流会更加方便。
例如,当你需要问哪个登机口登机时,可以询问:“Excuse me, can you tell me which gate I should go to board the plane?”(请问,你能告诉我我应该去哪个登机口吗?)其次,在酒店的英语交流也是必须的。
当你需要入住酒店时,需要与前台工作人员进行交流。
例如,当你需要预定一间房间时,可以询问:“Excuse me, do you have any available room for tonight?”(请问,你们今晚有空房间吗?)此外,在社交场合的英语交流也是非常重要的。
在出国生活中,你会遇到来自不同国家的人,有时需要交流。
例如,当你想要认识一个新朋友时,可以用这句话:“Hi, my name is XXX. Nice to meet you!”(你好,我叫XXX。
很高兴认识你!)最后,在工作场合的英语交流也是非常重要的。
如果你在出国工作,需要和同事、客户交流。
例如,当你需要和同事商量一个项目时,可以用这句话:“Do you have any suggestion on this project?”(你对这个项目有什么建议吗?)总的来说,出国场景英语是非常重要的。
掌握一些基本的英语交流,可以让你更加自信地在出国生活中交流。
当然,除了英语交流之外,还要了解当地的文化习俗,才能更好地融入当地生活。
出国旅游 各种场景英语对话

出国旅游各种场景英语对话场景1:在机场【对话】A: Good morning! Can I see your passport and ticket, please?B: Sure, here you go.A: Thank you. May I ask where you will be heading today?B: I'll be flying to Paris.A: Great! Your flight is scheduled to depart from gate 5. Enjoy your trip!B: Thank you!场景2:在酒店前台【对话】A: Good evening! Welcome to our hotel. How can I assist you?B: Hi, I have a reservation under the name of John Smith.A: Let me check that for you. Yes, Mr. Smith, we have a room booked for you. Here's your key card.B: Thank you. Is breakfast included in my reservation?A: Yes, it is. Breakfast is served from 7:00 am to 10:00 am in the dining area on the first floor.B: Perfect, thank you so much.场景3:在旅游景点【对话】A: Wow, look at this view! It's absolutely breathtaking.B: I know, right? This place is so beautiful. I'm glad we decided to visit.A: Me too. Did you bring your camera? We should take some photos.B: Definitely. Let's find a good spot for a group picture.A: Sounds good. After that, we can explore the rest of the area.场景4:在餐厅【对话】A: Good evening, welcome to our restaurant. Howmany people are in your party?B: There are four of us.A: Very well. Please follow me to your table. Here are the menus.B: Thank you. Can you recommend any specialties or popular dishes?A: Our chef's special is the seafood pasta, and our most popular dish is the grilled steak.B: That sounds delicious. We'll have one seafood pasta and two grilled steaks, please.A: Certainly. Your food will be ready shortly.场景5:在购物中心【对话】A: Excuse me, could you tell me where the nearest clothing store is?B: Of course! There's a big mall just two blocks down the street. You can find many clothing stores there.A: Thank you. Is it easy to get there on foot?B: Yes, it's within walking distance. Just go straight ahead and you'll see it on your left.A: Great, thanks for your help.B: You're welcome. Enjoy your shopping!。
英语情景对话二人组关于旅游

英语情景对话二人组关于旅游人物角色:•A: Alice•B: Bob场景设定:两人正在计划一次旅行,讨论旅游目的地、交通方式和行程安排。
对话正文:A: Hi Bob, I was thinking about planning a trip. Are you interested in traveling?B: Hi Alice, sure! I’m always up for an adventure. Where are you thinking of going?A: I was considering a trip to Europe. How does that sound?B: Europe sounds amazing! Which countries are you thinking of visiting?A: I was thinking of starting in Italy and then maybe exploring France and Spain. What do you think?B: That sounds like a great plan. How do you want to travel between countries?A: I think we could take trains or maybe even rent a car to enjoy the scenery along the way. What do you prefer?B: I love the idea of taking trains. It’s a more relaxing way to travel and you get to see more of the countryside.A: That’s true. So, for our time in Italy, should we visit Rome, Florence, and Venice?B: Definitely! Rome for its history, Florence for its art, and Venice for its unique charm.A: I was also thinking of spending a few days in the French Riviera and perhaps ending our trip in Barcelona. What do you think?B: Sounds perfect to me! I can’t wait to try the local cuisine and immerse myself in the culture.A: Me too! I’ll start looking into accommodations and train schedules. Let’s make this trip one to remember!B: Absolutely! I’m excited to embark on this European adventure with you, Alice.结语:通过以上对话,Alice和Bob讨论了他们计划的欧洲之行,包括旅游目的地、交通方式和行程安排。
欧洲旅游英语情景对话

欧洲旅游英语情景对话欧洲旅游英语情景对话如果想要出国旅游,那就有必要学习一些常用旅游英语口语。
下面店铺为大家带来出国旅游必备英语口语对话,欢迎大家学习!欧洲旅游英语情景对话1:A:Hello, Rachel! You look so relaxed! How was your vacation?A:雷切尔,你看上去休息得不错!假期过得怎么样?B:It was wonderful. I went to Paris.B:很好。
我去了趟巴黎。
A:Paris? The "City of Light"?!A:“不夜城”巴黎?!B:Yes, and it was so beautiful. No wonder it has attracted the admiration of the whole world.B:是啊,那里特别美!难怪巴黎赢得了全世界的赞叹。
A:What did you see? I heard there're many fabulous cathedrals, palaces,statues and monuments.A:你都去哪里了?我听说那里有很多美轮美奂的教堂、宫殿、雕塑还有历史建筑。
B:I went to the famous Louvere museum on the first day. The rooms were full of paintings, sculptures, furniture, jewelry and antiquities from all over the world.B:第一天我去了著名的卢浮宫博物馆,各个展厅里全都摆满了绘画、雕塑、家具、珍宝还有来自世界各地的文物。
A:Did you see the Mona Lisa?A:你看了《蒙娜丽莎》了吗?B:Yes,it was one of the most popular exhibits. There was a long line of people waiting to have a glimpse of it. Even I,for many years,had dreamed of seeing it in person,but when 1 actually saw it,I thought it was just so-so.B:是啊,那幅画是最受欢迎的展品之一。
外贸英语场景练习

GJL Music Players CompanyScene 1: In the airport (Managing Director: Miss Gao, Client: Miss Liu)G: Miss Liu, welcome to Shanghai, nice to meet you.Liu: Nice to meet you, too, Miss Gao. Thank you very much for collecting me.G: It’s my pleasure. Please.G: Is everything okay in your journey?L: It’s very good. I just feel a little tired.G: Have you made a reservation for a hotel?L: NO, I came in a hurry. I’m going to reserve one after arrival.G: Let me do this for you. I will let my secretary to reserve a room. And how long will you stay here?L: Thank you very much. I plan to spend two days staying here. I have reserved a return ticket in tomorrow afternoon.G: Okay, I know. Have you ever been to Shanghai?L: NO, I haven’t. I was intended to come to S hanghai during the World Expo, but I was too busy.G: There is a bit pity. The World Expo was wonderful, many people came here. I have bought a set of postcards of the World Expo,I’m glad to give it to you as a present. L: It’s very kind of you.Scene 2: T elephone reservation (Managing Director: Miss Gao, Client: Miss Liu, Head of Administration: Rod, Hotel receptionist)G: Rod, please reserve a room for Miss Liu. A room nearby the Bund may be the best. One night is okay.R: Ok, I will do it at once.G: Thank you. Miss Liu, the night piece in Shanghai is very beautiful. I hope you can enjoy it.L: Y ou are thoughtful. I can’t wait to see the beautiful night.Hotel receptionist: Good morning, what can I do for you?R: Good morning, I’d like to reserve a single room. Is there any room with windows that can see the Bund?Hotel receptionist: Please hold on, I will check it for you.R: Yes, I will hold.Hotel receptionist: There is a suite can see the Bund.R: Okay, I will take it.Hotel receptionist: How long will you be staying?R: Just for tonight.Hotel receptionist: When will you come today night?R: About seven p.m.Hotel receptionist: Okay, could you tell me what your name is?R: I will reserve it under my company name—GJL Music Players Company.Hotel receptionist: Is it GJL Music Players Company?R: Yes, it is.Hotel receptionist: Okay, I will confirm it for you. Y ou have reserved a suite for tonight. We will retain this room for you until eight p.m.R: Yes, thank you.Hotel receptionist: It’s my pleasure.Scene 3: Receiving visitors (Managing Director: Miss Gao, Client: Miss Liu, R&D Manager: Miss Ji)G: I have the pleasure of introducing our company to you as one of the most reputable Music Players companies. We are not a very big company, but I think we are very efficient.L: How many people do you employ?G: About eight hundred full-time. When we need, we will increase overtime or takeon some casual staff.G: Please come here, can I show some products for you?L: That would be very nice.G: This is our foremost product. The appearance and function of this MP3 is simply. It can only listen to music. But it was the best seller when it came out.L: It is small and exquisite. And I like its color.G: Look at this MP4. It was an upgrade product. It has more functions. People can use it to listen to music and watch films.L: Let me have a look. The film watched very clear.G: Y es, high definition is an advantage.G: Our company has a right product range for today’s market place. And our market share in China is growing at a steady rate.L: How long was your company found?G: Our company has been found for sixty years. In those early years, the company’s core business was supplying cells for music players.L: The development of your company was good. I think I have known the general information about this company. Can you introduce individual department for me? G: Of course. Let’s have a look around. The major departments are Sales and Marketing Department, Finance Department, Research and Development Department, Personal Department.L: I’m interested in yours Research and Development Department. I would like to learn about your new product.G: Okay, let’s me introduce Miss Ji to you. She is R&D Manager. This is Miss Liu. J: How do you do?L: Fine, thank you, let me give you my card.J: Thank you.L: Can you let me know some about your new product?J: Of course. Look at this up-to-date music player—MP5.L: It is bigger than MP3 and MP4.J: Y es, big screen is more suitable for watching films.L: Does it have more functions?J: Y es, it can not only listen to music and watch films, but also can read books and look up in a dictionary.L: That’s amazing. It is just like mobile phones expect giving a call.J: Y es, the capacity of MP5 is larger and it can use Quantum Memory. MP5 can store at least 16 films at one time.L: It’s so wonderful.J: The most successful is that MP5 has touch screen. It becomes easier for people to handle. Y ou can have a try.L: Oh, the touch screen is very flexible. It’s very impressive. Y our new product will represent the very latest in technology.J: Thank you for your comment.L: My pleasure.Scene 4: Rescheduling (Managing Director: Miss Gao, Client: Miss Liu, Head of Administration: Rod )L: Miss Gao, I’m more interested in your MP5. I want to have a deeper understanding about the new product.G: That’s great. What’s about this afternoon?L: I’m sorry. I have another itinerary this afternoon. Can we change it to tomorrow morning?G: Of course, what kind of food do you like? We can enjoy a lunch together.L: Whatever you recommend. I like eating all kinds of food.G: Let’s go to the French restaurant. Rod, please confirm lunch for two at Royal Parklane International Hotel. And rescheduling my tomorrow morning’s arrangement, I will have a meeting with Miss Liu all the morning.J: Okay, Miss Gao.Hello, I’m calling from GJL Music Players Company. I’d like to confirm ourreservation for to people at 12:00, please. The name is Mengya Gao.J: Good morning, this is Rod from GJL Music Players Company. Miss Gao has something urgency to deal with tomorrow morning. Is there any way that Mr. Black could put off tomorrow morning’s meeting?J: Tomorrow afternoon from three p.m. to five p.m.? That’s okay. Thank you.J: Hello Tom. Could you bring forward the meeting with Miss Gao tomorrow afternoon by an hour?J: Y es, Miss Gao will be free the day after tomorrow in the morning. I will set up the meeting at eight a.m. on that day.J: Okay, thank you.Scene 5: In the hotel (Managing Director: Miss Gao, Client: Miss Liu)L: Good evening, Lily, this is Angel.G: Good evening, Angel. Is there anything can I do for you?L: No, I just want to thank you for the hotelG: It’s my pleasure.L: The room is very comfortable. I’m enjoying the night piece, it’s so beautiful.G: Really? That’s great.L: I’m looking forward to tomorrow’s meeting. We can have a deeper communication. G: I hope so. Good night, Angel.L: Good night, Lily. See you tomorrow.仅此纪念外贸英语排练!。
旅游英语一看就会讲解

旅游英语一看就会讲解1. 介绍英语作为一种全球通用语言,在旅游行业中尤为重要。
本文将介绍旅游英语中常见的场景和用语,帮助您在旅行中更好地沟通。
2. 预订旅行2.1 预订机票•Can I book a flight to London, please? (请问我可以预订去伦敦的飞机票吗?)•How much is a one-way ticket to New York? (去纽约的单程票多少钱?)2.2 预订酒店•I’d like to book a room for three nights. (我想预订一间房间住三晚。
)•Do you have any suites available? (有套房空房吗?)3. 在机场3.1 乘机信息•Where is the check-in counter for international flights? (国际航班的值机柜台在哪里?)•Could you tell me where the boarding gate is? (可以告诉我登机口在哪吗?)3.2 在安检时•Please put all your belongings in the tray. (请把所有物品放进托盘中。
)•Do I need to take off my shoes for security check? (我需要脱鞋进行安检吗?)4. 在旅行中4.1 在旅馆•Could you recommend a good restaurant nearby? (您可以推荐附近一家好的餐厅吗?)•Is breakfast included in the room rate? (早餐包含在房费中吗?)4.2 景点参观•How much is the entrance fee to the museum? (进博物馆需要多少门票费用?)•Can you recommend a tour guide for our group? (你能推荐一个导游给我们团吗?)5. 紧急情况5.1 失物招领•I’ve lost my wallet. Can you help me find it? (我的钱包丢了,你能帮我找找吗?)•Is there a lost and found office in the airport? (机场里有失物招领处吗?)5.2 医疗救助•I need to see a doctor. Where is the nearest hospital? (我需要看医生,最近的医院在哪里?)•Can you call an ambulance for me? (你能给我叫一辆救护车吗?)6. 总结本文介绍了旅游英语中常见的场景和用语,希望能帮助您在旅行中更好地与人沟通。
旅游英语情景对话大全
旅游英语情景对话大全现今英语已经成为对外经济文化交流的重要工具之一。
长期以来我们总是以应试教育为中心注重培养学生书面表达和阅读理解能力,而忽略了训练学生的口语技能,使得哑巴英语现象越来越严重。
小编精心收集了旅游英语情景对话,供大家欣赏学习!旅游英语情景对话篇1罗斯: I want to go to Philadelphia next Monday. Sir?先生.我想下周一去费城.乔伊: What time?什么时间的?罗斯: At about 9:00.大约九点的.乔伊: Let`s see-There is one at 9:50. That arrives at 11:30. Is that OK?让我看一看-9点50有一趟.11点30到可以吗?罗斯: Great!很好!乔伊: OK. What seats do you want, soft one or hard one?好的.想要什么样的座位呢.软座还是硬座?罗斯: Two soft seats, please.两张软座的.乔伊: OK.好的.旅游英语情景对话篇2麦克: Hello, I'd like to get a metro card.你好.我想办张乘车卡.工作人员: There is a 20 RMB deposit, and a 20 RMB minimum for your first charge.交二十元押金办卡.首次充值最少二十.麦克: Here's 100 RMB, I want to put 80 RMB on the card.这是一百.我充八十.工作人员: 20 for the deposit, 80 for the card, 100 in total.办卡二十.充值八十.共一百.正好.麦克: And I want to know whether I can have my card back if I lose it.我还想问一下.如果卡丢了.怎么补办?工作人员: There is no record of the cards. So if you lose it, you'll just have to get a new one.一卡通不记名.如果卡丢了.只能重新办一张.麦克: I see. Thank you.我明白了.谢谢.旅游英语情景对话篇3约翰: I have no money left on my metro card. Is there a place to charge it nearby?我的公交卡没钱了.附近有充值的地儿吗?李: Charging it at the subway is very convenient.去地铁站充值比较方便.约翰: I always go to work by bus, not subway.我上班一般都坐公交.不坐地铁.李: Well, you can go the nearest metro card booth. Where do you live?那你去离你最近的一卡通充值点充值.你住哪儿?约翰: Around Xiaoying.小营那边.李: There just happens to be one there. It's near Huatang.那里正好有个充值点.就在华堂附近.约翰: Great. I'll go check it out tomorrow.太好了.我明天去找找.旅游英语情景对话篇4航空服务员: Can I see your ticket please?您的票呢?史密斯: Here you are.给你.航空服务员: Ok, Mr. Smith. Do you have any bags to check?哦.史密斯先生.你有什么行李要托运的吗?史密斯: Just this one.就这一个.航空服务员: And would you prefer a window seat or an aisle seat?你想要一个靠窗的位子.还是靠过道的.史密斯: Aisle, please.靠过道的.航空服务员: Boarding time is 9:20am.登机时间是上午9点20分.史密斯: What`s the gate number?在几号门?航空服务员: Gate 24. Have a nice flight.24号登机口.祝您航程愉快.旅游英语情景对话篇5航空服务员: Are you traveling together?你们一起的吗?汤姆: Yes.是的.航空服务员: Smoking or non-smoking?想坐吸烟区还是非吸烟区?朱迪: Non-smoking, please.非吸烟区.汤姆: And I forgot to ask before. Could I order a vegetarian meal, please?忘了问了.我能点一份素餐吗?航空服务员: One vegetarian meal. OK. Any check-in baggage?一份素餐.好的.有登机行李吗?汤姆: Yes, two pieces.有两件.航空服务员: Do you need luggage tags?需要标签吗?朱迪: No, thanks. They're labelled already. I hope they're not overweight.不了.谢谢.已经贴上标签了.希望它们不会超重.航空服务员: No, just under 19 kilos.不会.只有19千克.汤姆: We're changing aircraft in Bangkok. Will the luggage be transferred automatically?我们在曼谷要换航班.行李会直接运送到目的地吗?航空服务员: Yes, it's checked through to London.是的.会直达伦敦.汤姆: Do you like travel by air?你喜欢坐飞机旅行吗?朱迪: Yes, I like this feeling.我喜欢这种感觉.。
关于旅游的英语情景口语对话带翻译
关于旅游的英语情景口语对话带翻译A: Hi, Lucy! How was your vacation?B: It was amazing, Tom! I just came back from a trip to ParisA: Wow, Paris! That sounds so romantic What did you do there?B: Well, on the first day, I visited the Eiffel Tower You can't imagine how spectacular it is up close The view from the top is breathtakingA: That must have been an unforgettable experienceB: Yes! Then, I went to the Louvre Museum It's home to countless masterpieces of art I spent hours wandering around and admiring the paintings and sculpturesA: I bet you saw the Mona Lisa, didn't you?B: Of course! Standing in front of it was like a dream come true But there were so many people trying to get a glimpseA: How about the food in Paris? Did you try any French cuisine?B: Oh, yes! I had some delicious croissants for breakfast every morning And for dinner, I indulged in exquisite French dishes like coq au vin and ratatouilleA: That sounds delicious Did you go shopping as well?B: Yes, I did I strolled along the ChampsÉlysées and bought some souvenirs The street is filled with highend stores and boutiquesA: It seems like you had a really fulfilling tripB: Absolutely! How about you, Tom? Have you been on any interesting trips lately?A: Not recently But I'm planning to go to Thailand next monthB: Thailand? That's a great choice What are you looking forward to doing there?A: I want to explore the ancient temples in Bangkok and relax on the beautiful beaches in PhuketB: That sounds wonderful Don't forget to try the local food, like tom yum goong and mango sticky riceA: Thanks for the suggestions, Lucy I'm really excited about the tripB: Have a great time, Tom I'm sure you'll have an amazing adventure翻译:A: 嗨,露西!你的假期怎么样?B: 太棒了,汤姆!我刚从巴黎旅行回来。
国外旅游英语对话带翻译
国外旅游英语对话带翻译当我们踏上国外的土地,能够用英语进行流畅的交流是非常重要的。
下面为大家带来一些在国外旅游时可能会用到的英语对话,并附上翻译,希望能对您的旅行有所帮助。
场景一:在机场Passenger: Excuse me, where can I check in for my flight to New York?(乘客:打扰一下,请问我在哪里办理飞往纽约的登机手续?)Staff: Over there, at counter 12、(工作人员:在那边,12 号柜台。
)Passenger: Thank you How many pieces of luggage can I check in?(乘客:谢谢。
我可以托运几件行李?)Staff: You are allowed two pieces of luggage, each not exceeding 23 kilograms(工作人员:您可以托运两件行李,每件不超过 23 公斤。
)Passenger: OK What about hand luggage?(乘客:好的。
那随身携带的行李呢?)Staff: The maximum size for hand luggage is 55 x 40 x 20 centimeters, and it should weigh no more than 7 kilograms(工作人员:随身携带行李的最大尺寸是 55×40×20 厘米,重量不应超过 7 公斤。
)Passenger: I see Thanks for your help(乘客:我明白了。
谢谢您的帮助。
)场景二:在酒店Guest: Hello, I have a reservation under the name of _____(客人:您好,我用_____的名字预订了房间。
)Receptionist: Let me check Yes, sir/madam Here is your room key Your room is on the 5th floor, room 508、(接待员:让我查一下。
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场景英语带你玩转国外
值机篇
do you know where I can check in ?你知道在哪里可以值机吗?
do you know where the check in counter is ?你知道值机柜台在哪里吗?
can I have a window seat ,please ?可以给我一个靠窗的座位吗?
can I have a aisle seat ,please ? 可以给我一个靠过道的座位吗?
I would like to check in my luggage 我想要托运行李
how many luggages are you checking in ?有多少件托运行李
do you have a carry on ? 有手提行李吗?
can I take this through security ?这个可以通过安检吗?
候机篇
how can I find a trolley?我怎样才能找到手推车
do you know where the airport lounges is ?你知道机场休息室在哪吗?
where is The restroom ?洗手间在哪?
is my flight on time ?我乘坐的飞机会准点起飞吗?
how many hours are we behind schedule ?我们延误多长时间?
乘机篇
what gate dose the flight board at ?这班飞机要到哪一个登机门登机?
when dose the flight begin boarding ?这班飞机几点登机?
where is the safety belt?安全带在哪里?
is it all right to loosen my seat belt ?现在可以解开安全带了吗?
could you lend me a pen to fill out this immigration form ?可以给我一支笔填入境表
吗?
May I have a blanket/a pillow /a headset /a pair of slippers ?请给我一条毛毯/一个
枕头/一副耳机/一双拖鞋好吗?
出租篇
is there an airport bus to the city center ?这里有从机场去市中心的巴士吗?
where is the bus stop/taxi stand ?公交车站/出租车招呼站在哪里?
how long dose it take to go to ____?到_____需要多长时间?
how much dose it cost to the city center by taxi ? 乘计程车到市中心需要多少钱?
do you use the metre?你使用计价器吗?
can I pay the fare by credit card ?我可以使用信用卡付车费吗?
地铁篇
do you know where the nearest subway station is ?你知道最近的地铁车站在哪?
is this the right subway to the rockefeller center?这就是去洛克菲勒中心的地铁
吗?
点餐篇
may I have a menu,please?请给我菜单
do you have a chinese menu?是否有中文菜单?
what kind of dish is most poplular here?
结账篇
may I have the check,please?请问可以给我账单吗?
we are ready for the bill now我们要买单
that was a wonderful meal.may I have the check,please?真是美味一餐,请帮我买
单
入住篇
I’d like to order something from room service 我想要使用客房服务点餐
I’d like to have a morning call/wake-up call at 7:00 in the morning.我想要早上7点
的起床叫醒电话。
the light in this room is too dim.please get me a brighter one.这房间里的灯光太暗
了,请给我换个亮点的。
may I have an extra bed put in my room tonight?请问今晚我的房间里能否附加一
张床?
I’d like to ask for the laundry service.麻烦你替我把衣服拿去洗一下。
I’d like to have my room cleaned.would you please send a mai here right now?我
想请人打扫一下我的房间,能叫个服务员过来吗?
退房篇
could you call a taxi for me?可以帮我叫辆出租车吗?
I’d like to check out and finalize my bill.我要退房和结账