酒店英语职位描述

前厅职位描述

一．Concierge

Concierge is an association for organizing professional skill. If you want to participate in it, you should pass an exam and live up to its expectation, and had a minimum of five years of hotel experience, including three years behind an excellent service. Persons with the “Excellent Service” title in other business, such as apartment buildings are not considered for concierge membership.

Things that seem easy have a way of turning out to be difficult. One day, a guest wanted the videotape of a program he had seen on television the night before, but the guest didn’t know which channel or what program—only the topic. First we had sort through the 50 channels to figure out which channel it could have been distributed on. It turned out to be the public-access channel. Then we had to track down the producer, who was out of town. Eventually we located the producer, who had the only of the tape in existence, and we were able to make a copy for the guest.

二．Manager

Efficiency, profits and guest experience -- hotel managers are responsible for it all. Managers inspect guest rooms and grounds for cleanliness, greet and register guests, set room rates, track cash flow and handle customer queries and complaints. Types of managers include general managers, revenue managers, front-office managers and convention-service managers. To land a manager’s job in a large, full-service hotel, you need a bachelor’s degree in the field. Smaller operations require an associate degree, or a high school diploma and several years of experience working in a hotel. Lodging managers earned a median annual wage of $47,450 as of May 2011, and an average of $55,100, according to the Bureau of Labor Statistics. The bottom 10 percent of earners averaged $29,540, while the top 10 percent averaged $89,330.

三．Clerk

Desk clerks are at the front line of customer service. They make and confirm reservations, and greet, register and assign rooms to guests. Desk clerks issue room keys and give escort instructions to bellhops. They also contact housekeeping or maintenance when guests report problems. These hotel workers keep track of guest accounts, handle bookkeeping and collect guest payments. Most desk clerks have a high school diploma or less. Desk clerks took home a median annual income of $20,130 and an average of $21,060, as of May 2011. The bottom 10 percent of earners averaged $16,420. The top 10 percent averaged $29,860.

四．Bellhops

Bellhops and baggage porters take luggage to guest rooms. They provide weighing and billing services for shipments of baggage, mail and parcels. They help disabled guests with special needs. These lodging workers also complete baggage insurance forms, issue charge slips for services and keep records. Most bellhops and baggage porters have a high school diploma or less. The median annual income for baggage porters and bellhops as of May 2011 was $20,880, with an average of $23,910; the bottom 10 percent of earners averaged $16,490 and the top 10 percent averaged $36,750.

五．General Manager

The hotel General Manager reports to the Vice President of Hotel Operations. This position is responsible for managing the daily hotel operations to achieve planned financial and human resource goals for the property as well as operating within Company and brand standards. This includes maintaining the physical condition of the hotel and protecting the owner’s asset. Successful applicants should possess strong, proven leadership and service skills and have the ability to build and maintain outstanding teams who generate positive results and are aligned in service culture.

五．Guest Service Agent（前台接待员）

This is an excellent opportunity for someone looking to grow a career within a world-wide company. The Guest Service Agent