3 酒店客房部常用英语30句
PART THREE第三部分
FOR HOUSEKEEPING DEPARTMENT
客房部用语
Housekeeping（客房服务1）
1.Housekeeping .May I come in?
客房服务员。我能进来吗？
2.Here are the light switch，the temperature adjuster, the closet and the
minibar.
这是电灯开关、温度调节器、衣柜和小冰箱。
3.There are 2 scokets in the bathroom, one is for 110V and the other is for
220V.
浴室内有两个插座，分别是用于110伏和220伏电压。
4.The hot water supply is round the clock in our hotel.
我们宾馆有24小时的热水供应。
5.The menu is on the door knob. Mark down the items and time for your breakfast
and hang it outside the door.
这是挂门餐牌。请标明用早餐的品名和时间，并把它挂在门外。
6.Here’s the hotel’s service booklet and the telephone directory. You can
make DDD calls and IDD calls from your room.
这是我们宾馆的服务指南和电话号码本。您可以从房间内打国内直拨电话和国际直拨电话。
7.Excuse me .May I clean your room now?
对不起，打扰了。我现在能不能为您打扫房间？
8.We usually make up the check-out rooms first, but we can do your room earlier
on your request.
我们通常先做走房，但我们也可以按您的要求先做您的房间。
Housekeeping（客房服务2）
9.I’m sorry to hear that you’re ill. Shall I get you a doctor?
听到您生病了，我很遗憾。要我给您请个大夫吗？
10.If you don’t want to be disturbed, just hang the DND sign outside the door.
如果您不想被打扰，就请将这“请勿打扰”的牌子挂在门外。
11.I’m afraid you’ll have to contact the front office for the extra bed.
恐怕您得和前厅部联系加床事宜。
12.Just leave your laundry in the laundry bag.
请把要洗的衣物放在洗衣袋中。
13.We charge 50% more for the express laundry service.
快洗服务我们加收50％费用。
14.Our hotel will pay for the laundry damage. The indemnity shall not exceed
10 times the laundry fee.
我们饭店会赔偿洗衣毁损。赔偿费不超过洗衣费的10倍。
15.Our guest center provides baby-sitting services. There are some experienced
and reliable baby-sitters.
我们房务中心提供婴儿看护服务。那儿有富有经验且又可靠的保姆。
16.The baby-sitting service is 10 yuan an hour, for a minimum of 4 hours.
托婴服务收费为每小时10元，4小时起算。
17.I’ll bring one more blanket to you right away.
我马上给您再拿条毯子来。
18.I’m sorry, but you’ll have to pay penalties for it.
对不起，为此您需付罚金。
Housekeeping（客房服务3）
19.I’m awfully sorry about it.
我对此十分抱歉。
20.I do apologize for my mistake.
我为我的错误而道歉。
21.Sorry to have caused you so much trouble.
对不起，给您添麻烦了。
22.I assure you it won’t happen again. I’ll be more careful another time.
我保证这件事以后不会再发生了。以后我一定要仔细些。
23.Guest–Why has n’t my baggage been sent up yet?
客人：我的行李怎么还没有送上来？
GSA-I’m sorry for the slowness. The bellman is carrying your baggage up now.
服务员：我为服务迟缓而表示抱歉。行李员正在将您的行李送上来。
24.Guest －This pillow case is so dirty .
客人：这个枕套这么脏。
GSA -I’m sorry. Thank you for bringing this to my attention. I’ll bring you a clean one at once.
服务员：对不起，谢谢提醒我这些。我马上给您拿个干净的来。
27． Guest -The air-conditioner is not working well.
客人：空调器出了问题。
GSA -Sorry. I’ll send for an electrician to fix it right away.
服务员：对不起，我马上给您请个电工来修理。
28. Just a moment, please, sir. I’ll get you the manager to take care of the
problem.
请稍候，先生。我给您请经理来解决这个问题。
29． May I make the turn-down service for you now? 我可以做夜床吗？30．May I supply the Mimi-bar for you? 我可以补充您的小酒吧吗？
管家部常用英语
常用单词：
枕头pillow 毛毯blanketry 毛巾 towel 浴巾 bath towel 被子 quilt 杯子glass 椅子chair 香皂 soap 牙刷tooth brush 卷纸toilet paper 拖鞋 slipper 剪刀 scissors 浴帽bathing cap 梳子 comb 被套quilt cover床单bedsheet 剃须刀shaver 针线包lady's companion 房卡 room key卫生巾sanitary towel 灯泡 lamp 马桶lavatory 洗衣 laundry 衣柜 bureau网线
line 插座electrical outlet 信纸 letter paper 抽屉 drawer 信
封mailer窗户 window 门 door 地毯 carpet 扣子clasp 烟缸ashtray 浴缸bathtub冰箱 refrigerator/fridge 空调 air condition
电话机telephone 指甲钳nail clippers电烫斗 electric iron 灭蚊
器mosquito killer 电视机 TV set / television 电水壶 electric kettle 计算器calculator 手机充电器 mobile charger
台灯 reading lamp 衣架 clothes rock 保险箱 coffer 安全套condom 冰桶ice cast 舞厅dancing room/dancery 游泳池swimming room / natatorium蛋糕 cake 冰块ice 咖啡 coffee 啤酒 beer 早餐 breakfast 饼干 cookies 茶叶 tea 薯片photo chops 雪碧 spring 可乐 cola 矿泉水mineral water 巧克力chocolate 牛奶 milk 报纸 news paper 开关 switch
请即打扫 cleaning 加床 add bed 夜床服务turn-down service
饭店服务员常用英语口语
饭店服务员常用英语口语 1、What?kind?of?rooms(foods)?would?you?like?to?have?您需要什么样的房间（吃什么样的菜）？ 2、 Here?is?a?brochure?of?our?hotel?and?t ariff. 这是介绍我们饭店的小册子和价目表。3、 We'll?give?you?a?10%(ten?percent?)?di scount.? 我们给您九折优惠。 4、 We'll?offer?tour?guides?complimentary ?breakfasts.? 我们给陪同提供免费早餐。 5、We?accept?your?terms.? 我们接受您的条件。 6、May?I?introduce?myself?? 让我介绍我自己。 7、 May?I?present?you?a?litter?souvenir??请接受我们的一点小纪念品。 8、Let's?drink?to?our?friendship!? 为我们的友谊干杯！ 9、 Let?me?propose?a?toast?to?the?health ?of?our?guests!? 建议为在座客人的健康干杯！ 10、Cheers!(Bottoms!)? 干杯！ 11、How?do?you?like?Chinese?food??您喜欢中国菜吗？ 12、 What?do?you?think?of?our?service??您对我们的服务有什么意见？
13、 Thank?you?for?your?comments(compli ment,?suggestions).? 谢谢您给我们提的意见（赞扬、建议）14、 I'm?afraid?it's?against?the?hotel's?regul ations.? 这是违反饭店规章制度的。 15、 In?our?hotel?we?don't?accept?tips.? 我们饭店是不收小费的。 16、 It's?our?pleasure?to?serve?our?guests? well.? 我们为能为客人服务好而感到高兴。 17、Thank?you?all?the?same.? 然而，还是要谢谢您。 16、 I'm?afraid?you'll?have?to?pay?for?the? damage.? 您必须赔偿。 17、 Thank?you?for?telling?us?about?it.? 谢谢您告诉我们 18、 I'll?look?into?the?mater?right?away.?我马上去处理这件事情。 19、 I?assure?you?it?wont?happen?again.?我保证此类事情不会再发生。 20、Please?don't?worry,?sir?(madam)?先生（夫人），请不必担心。 21、 I?will?send?someone?up?to?your?room? right?away.?
客房服务英语100句
Housekeeping (客房服务英语) 1．Housekeeping．May I come in？我是客房服务员，可以进来吗？ 2．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？3．You can do it now if you like．如果您愿意，现在就可以打扫。 4．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。 5．I'm sorry that your flask is empty．很抱歉您的水壶空了。 6．May I do the turn-down service for you now？现在可以为您收拾房间了吗？ 7．Oh，thank you．But you see，we are having some friends over． 噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。 8．Could you come back in three hours？你能不能过3小时再来整理？ 9．Certainly，madam．I'll let the overnight staff know．当然可以，女士。我会转告夜班服务员。 10．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？ 11．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。12．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。13．It's growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？ 14．Is there anything I can do for you？您还有什么事要我做吗？ 15．I'm always at your service．乐意效劳。 16．But before you start，would you do this for me？但是在您开始之前，可以帮我做这个么？ 17.Could you come back in three hours？您能在3小时后回来么？ 18. Could you send someone up for my laundry?请叫人到我的房间收取要洗的衣服，好吗？ 19.Certainly,Our room attendant will collect in a minute.好的，我们的服务员马上就到。 20. Is there anything else I can do for you?还有其他我能帮助你的吗？ 21. Housekeeping, May I help you?这里是客房部，有什么为您效劳么？ 22.I come to collect the laundry. 我是来收衣的。 23.Excuse me, Your clothes are ready. 打扰一下，你的衣服洗好了。 24.I will take it back, and clean it again.我会把它带回重新清洁。 25.I’ll send someone to your room to check immediately. 我马上叫人到你的房间查视 26.Good morning, sir,May I make up the room now? 早上好，现在可以打扫房间吗？ 27. Now is no need, Could you like me to come back? 不，现在不必，我过一会再来好吗？ 28. Sure, What time would you like me to come back to clean? 当然可以，你希望什么时候来打扫？ 29. You may make up the room when I go out.我出去后再打扫。 30. That is fine.好的。 31.Good evening ,Can I help you? 晚上好，我能帮助你吗？ 32.Turn down service ,My I come in,please? 开夜床服务，我可以进来吗？ 33.Good evening,May I turn down service for you now please?晚上好，请问现在可以替你开夜床吗？ 34 Not now,Could you come in later ,please?现在不行，你一会过来好吗？ 35 Certainly,Come in,please.可以，进来吧。 36 Thank you,no need more time.谢谢，一会就好。 37. Is there anything else I can do for you? 你还需要其他帮助吗？ 38. No,Thank you. 没有了，谢谢。
酒店日常英语口语
酒店日常英语口语 1 Welcome to our hotel! 欢迎光临(我们酒店). 2 Welcome, sir/madam! 欢迎光临. 3 Good morning/afternoon/evening. 早上/下午/晚上好! 4 Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you? 您好,总台/餐厅/康乐中心/总机(我能为您做些什么?) 5Blue Coast, May I help you? 您好,蓝色海岸(我能为您做些什么?) 6 May I have your name/room number, please? 您可以告诉我您的姓名/房号吗? 7 One moment, please./just a moment/wait a moment! 请您稍候。 8 Thanks! 谢谢您! 9 My pleasure! 不用客气! 10 Sorry to keep you waiting. 对不起让您久等了. 11 Do you speak Chinese/English? 请问您讲中文/英文吗? 12 Do you have a reservation? 请问您有预订吗? 13Show me your passport or identification, please. 请出示一下您的护照或证件。 14 How would you like to pay? In cash or by credit card? 您用什么方式付款，是用现金还是信用卡？ 15.Do you want to separate check? 你们是分开埋单吗？ 16 please show me your credit card. 请出示您的信用卡. 17 Please sign here. 请在这儿签字。 18 Here is your charge please. 这是找您的零钱。 19 This way, please. 这边请。 20 Follow me, please. 请跟我来。 21 After you, please. 您先请。 22 Hope you enjoy your stay! 希望您在这里过得愉快! 23 Hope you have a good trip! 祝您旅途愉快! 24 Good luck! 祝您好运！ 25 Have a nice day！祝您一天愉快！ 26 Here you are. 给您。 27 Sorry . 对不起。 28 Not at all. 没关系。 29 Of course. 当然可以。 30 Pardon? 请您再重复一遍,好吗? 31 No problem. 没问题。 32 Excuse me. 对不起，打扰一下。
酒店常用英语
酒店常用英语-打铃服务 Ring the Bell 打铃服务 -Did you ring,madam?-是你按铃吗，太太? -Yes.Kindly turn off the air-conditioner in this room.I've tried to do so,but I can't. -是的，麻烦你把这屋的空调器关掉。我自己已经试过了，可我关不动。 -Yes,madam.There's something wrong with the switch;perhaps it needs repairing .-好的，太太。这个开关有点毛病，大概需要修理一下了。 -What can I do for you,sir?-先生，你有什么事要我办吗? -The light has fused.Please change the bulb for me.-电灯泡坏了，请换一个。 -The light of this room is dim,please get me a brighter one.-房间里灯光太暗，可否调一只亮灯泡? -There is no water in the bottle.-热水瓶没水了。 -The tea cup is dirty.Please get some glasses for me.-茶杯脏了，请拿几只玻璃杯来。 -Please bring me some ice blocks.-请拿些冰块来。 -I've got some coffee.Please get me some cube sugar.-我自己有咖啡，请拿几块方糖来。 -I should like you to bring me some hot watcr.-我想请你给我送些热水来。 -Please buy tow packets of Zhonghua cigarettes(filter tipped)and a box of match for me. -我要两包带过滤嘴的"中华"香烟和一盒火柴。
酒店常用英语
酒店常用英语 Part one : general expressions 感谢您在我们饭店下榻。 39) 我能为您干 点什么, 先生，您预订了吗, 1) Good morning 20) I’m very grateful to you. 40) Is there anything I can do for you? 53) Would you come with me, please? (afternoon ,evening),sir (madam).非常感谢您。有什么能为您效劳的吗, 请跟我来，好吗, 早上好(下午、晚上好)，好，先21) It’s very kind of you. 41) Just a moment, please. 54) Please step this way. 生(夫人) 谢谢，您真客气。请稍等一下。这边请。 2) How do you do? (-- how do you 22) You are (most) welcome. Don’t worry about it别担心。 55) Would you like to sit near the do ?)您好～不用谢，不用客气。 42) I beg your pardon? (Or Pardon?) window? 3) Hello (or hi)! 您好～ 23) Not at all.不用谢。对不起，请再说一遍 好吗, 您喜欢靠窗坐吗, 4) How are you? (- Fine, thank 24) Don’t mention it.不用谢。 43) You are wanted on the phone, Mr. 56) Where would you like to sit? you .and you?)您的身体 25) My pleasure.(or with pleasure) Part three: Food &Beverage Service 您希望坐在哪儿呢, 5) Good –bye.(or bye-bye)再见～很高兴能为您服务。第三部分:餐饮服 务57) I’ll be with you in a minute. 6) Good night.晚安(晚间告别用) 26) Glad to be of service. 44) A table for two? 我马上就来。
酒店常用接待服务英语
酒店常用接待服务英语欢迎语： (1) 欢迎光临我们酒店! Welcome to our hotel! (2) 欢迎您来这里进餐。 Welcome to have meals here. (3) 欢迎您再度光临，很高兴再见到您。 Welcome back. Nice to see you again. *禁语：喂!您好哇! Hello. Hi. Well. 问候语： (1) 您好!(初次见面) How do you do? (2) 您好吗!布莱克先生。(见到常客) How are you today. Mr.Black? (3) 早上好!先生/夫人。 Good morning. Sir/Madam. (4) 下午好! Good afternoon. (5) 晚上好! Good evening. (6) 多日不见，您好吗? Long time no see. How are you? (7) 我很好，谢谢!先生您好吗?(回答问候时) Very well, Thank you, And yourself Sir? (8) 早上好!这里是——，能为您效劳吗? Good morning. This is - - ,May I help you? (9) 希望您在我们酒店住得愉快!
Hope your enjoy your stay in our Hotel. *禁语： (1) 您吃过饭了吗? Have you had lunch (breakfast dinner) (2) 您到哪里去啊? Where are you going? (3) 什么事? Yes? What? 祝贺语： (1) 恭喜您! Congratulations! (2) 祝您生日快乐! Wish you a Happy birthday! (3) 祝您新年快乐! Happy new year to you! (4) 祝您周末愉快! Wish you a good weekend! (5) 祝您圣诞快乐! Merry Christmas! 征询语： (1) 先生，我能为您效劳吗? May I help you, Sir? (2) 先生，我能为您做些什么? What can I do for you, Sir. (3) 请问先生您喜欢吗? Do you enjoy it , Sir? (4) 布莱克先生，如果您不介意的话，我能——吗? Mr. Black, Would you mind if I ……. (5) 先生，请问您贵姓? Could I have your name, Sir?
酒店常用词汇
服务台常用词汇 management 经营、管理 market price 市价 cashier's desk 兑换处 coin 硬币 accounting desk 帐务处 check_out time 退房时间 voucher 证件 price list 价目表 check, cheque 支票 sign (动)签字 interest 利息 form 表格reservation 预订 reception desk 接待处 tip 小费 reservation desk 预订处 luggage office 行李房 …per thousand 千分之… spare (形)多余的 postpone (动)延期 cancel (动)取消 trxdyeller's cheque 旅行支票 pay (动)付款 fill (动)填写administration 管理、经营note 纸币
registration desk 入宿登记处 lobby 前厅 luggage rack 行李架 visit card 名片 identification card 身份证 rate of exchange 兑换率 conversion rate 换算率 charge (动)收费 bill 帐单 change money 换钱procedure 手续、程序 information desk 问询处 luggage label 行李标签 overbooking 超额订房 …per cent 百分之… reasonable (形)合理的 cash (动)兑换 keep (动)保留、保存 bank draft 汇票 accept (动)接受 procedure fee 手续费 fill in the form 填表 酒店服务常用英语口语 1. Good morning/evening. Reservation. May I help you?
星级酒店常用英语口语 (2)
星级酒店常用英语口语 在星级酒店服务经常会遇到外国友人，那么该如何接待他们呢?本期珠海国际外国语学院提供了十句星级酒店常用英语口语以及带领客人看房的情景对话以供学习。 酒店服务者常用英语口语 1. And here is your key，Mr. Bradley.Your room number is 1420. 给您房间的钥匙，布拉德利先生。您的房间号码是1420。 2. It is on the 14th floor and the daily rate is$90. 房间在14层，每天的房费是90美元。 3. I'm glad that we'll be able to accept your extension re-quest. 很高兴我们有办法接受您延长住宿的要求。 4. That's no problem at all. 没问题。 5. I am at your service. 乐意为您效劳。 6. Thank you for staying in our hotel. 感谢您在我们酒店下榻。 7. Sorry to have kept you waiting. 对不起，让您久等了。 8. I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。(客人刚入店时) 9. I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。(客人在饭店逗留期间) 10. I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。(客人离店时) Show a guest to the room 客人入住 A: Your room is facing the sea. It's very beautiful. I hope you will like it. 您的房间正好面对大海，非常美丽。我希望您会喜欢。 B: Yes. I will. The room looks very nice.
以下是出国旅游必须掌握的100句常用的英语口语
以下是出国旅游必须掌握的100句常用的英语口语，掌握了这些英语口语会令您在国外旅游更顺利。当然，如果您是报团旅游，那另当别论，有领队和导游帮您解决英语语言沟通问题。 您如果一下子记不住，那么把下面的常用出国旅游英语口语100词打印出来，让需要用的时候，拿出来，中英文对照给老外看，他们一看即懂。 1、Business Hours 营业时间 2、Office Hours 办公时间 3、Entrance 入口 4、Exit 出口 5、Push 推 6、Pull 拉 7、Shut 此路不通 8、On 打开( 放) 9、Off 关 10、Open 营业 11、Pause 暂停 12、Stop 关闭 13、Closed 下班 14、Menu 菜单 15、Fragile 易碎 16、This Side Up 此面向上 17、Introductions 说明 18、One Street 单行道 19、Keep Right/Left 靠左/右 20、Buses Only 只准公共汽车通过 21、Wet Paint 油漆未干 22、Danger 危险 23、Lost and Found 失物招领处 24、Give Way 快车先行 25、Safety First 安全第一 26、Filling Station 加油站 27、No Smoking 禁止吸烟 28、No Photos 请勿拍照 29、No Visitors 游人止步 30、No Entry 禁止入内 31、No Admittance 闲人免进
32、No Honking 禁止鸣喇叭 33、Parting 停车处 34、Toll Free 免费通行 35、F.F. 快进 36、Rew. 倒带 37、EMS (邮政)特快专递 38、Insert Here 此处插入 39、Open Here 此处开启 40、Split Here 此处撕开 41、Mechanical Help 车辆修理 42、“AA”Film 十四岁以下禁看电影 43、Do Not Pass 禁止超车 44、No U Turn 禁止掉头 45、U Turn Ok 可以U形转弯 46、No Cycling in the School校内禁止骑车 47、SOS 紧急求救信号 48、Hands Wanted 招聘 49、Staff Only 本处职工专用 50、No Litter 勿乱扔杂物 51、Hands Off 请勿用手摸 52、Keep Silence 保持安静 53、On Sale 削价出售 54、No Bills 不准张贴 55、Not for Sale 恕不出售 56、Pub 酒店 57、Cafe 咖啡馆、小餐馆 58、Bar 酒巴 59、Laundry 洗衣店 60、Travel Agency 旅行社 61、In Shade 置于阴凉处 62、Keep in Dark Place 避光保存 63、Poison 有毒/毒品 64、Guard against Damp 防潮 65、Beware of Pickpocket 谨防扒手 66、Complaint Box 意见箱 67、For Use Only in Case of Fire 灭火专用
旅游英语口语对话：酒店餐厅常用英语
旅游英语口语对话：酒店餐厅常用英语 餐厅会话（一） A：Excuse me. Can you suggest a good restaurant？ 请问，你能推荐一家好的餐厅吗？ B：Yes. What kind of food would you like to eat？ 好的，你想吃什么样的东西？ A：Are there any Chinese restaurants around here？ 这附近有没有中国餐厅？ B：There's one across the street. 对街有一家。 A：Where can I have the best local food？ 哪里可吃到的本地食物？ B：I suggest you try Green Inn. 我建议你去Green Inn试试看。 A：Is it very far from here？ 离这里很远吗？ 餐厅会话（二） Do you know if there's a good Chinese restaurant nearby？你知道这附近有好的中国餐厅吗？ Are there any Chinese restaurants along the street？
这条街上有没有中国餐厅？ Is there a less expensive restaurant near here？ 这附近有没有较便宜的餐厅？ I'd like to eat some French food. 我想吃一些法国菜。 A：I'd like to book a table for three at seven this evening. 我想订三个人的座位，今天晚上7点。 B：For three. And your name please？ 三位。您贵姓？ I'd like to make reservation, please. 我想预订桌位。 餐厅会话（三） I'd like a table for three or four at seven. 我想订7点钟的3人或4人桌位。 Please reserve a table for three. 请预留一个3人桌位。 I'm sorry, I'll be about thirty minutes late. 抱歉，我将晚到30分钟左右。 Do I have to be formally dressed？ 我必须穿正式服装吗？
外出旅行酒店结账常用英语口语完整版
外出旅行酒店结账常用 英语口语 HEN system office room 【HEN16H-HENS2AHENS8Q8-HENH1688】
餐厅结账时英语对话 A: Hello, can I have my bill? 甲：你好，请拿我的账单。 B: Sure, just a moment. 乙：好的，请稍等。 A: Do you accept credit cards? 甲：你们接受信用卡吗？ B: I'm sorry we don't accept credit cards. 乙：对不起，我们不接受信用卡。 A: I'll pay in cash then. 甲：那我就付现金吧。 (They are going to leave after dinner.) （他们饭后要走了。） Jack: Could we have our bill, please? 杰克：请拿张单，好吧？ Waiter: Sure, sir. How would you like to have your bill a bill for three of you or a bill for each? 服务员：好的。请问你们要怎么结账三人合起来结还是分开结 Jack: A bill for three of us, please. 杰克：合起来结。 Waiter: Here's your bill, sir. It's eighty-seven have a check on it. 服务员：这是您的账单，先生。共87元。请核对。 Jack: (5, and 6,... Jack is checking.)Would you mind explaining this to me?What is 杰克：（五、六……，杰克在核对。）请给我解释一下这个，你不介意吧第四项是什么 Waiter: Of course not. Let me see... No. 4 is the main course and it is 38, not 33. 服务员：当然不介意。让我看看。第四项是主菜，是38元，不是33元。 Jack: I see. Is service charge included? 杰克：我知道了。服务费包括了吗？ Waiter: Yes, the service charge is 15%. 服务员：包括了。服务费是15%。 Jack: All right. Can I pay with my credit card? 杰克：好。我能用信用卡付吗？ Waiter: I'm sorry we don't accept credit cards. 服务员：对不起，我们不接受信用卡。 Jack: Oh, I'm sorry to hear that. 杰克：很遗憾。 Waiter: But we accept checks. 服务员：但我们接受支票。 Jack: Good.
常用酒店服务英语汇编
酒店常用英语口语语句 1．自己要做什么事时，就使用May I ... May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ May I know your nationality, please? 请问您的国籍是什么？ 2．麻烦客人时，可使用Couldyou ... Could you fill out the form, please? 请您填写这张表格好吗？ Could you write that down, please? 请您写下来好吗？ Could you draft the fax, please? 请您写下传真的草稿好吗？ Could you hold the line, please? 请不要挂电话好吗？ 3．询问客人的喜好或是做什么时，可使用Would you ... Would you like tea or coffee? 请问您要喝茶还是咖啡？ Would you like to take a taxi? 请问您要搭计程车吗？ Would you mind sitting here? 请问您介意坐在这里吗？ 4．在提供建议协助、征求意见时，可使用Shall I ... 或Would you like me to do ...? Shall I draw the curtains? 请问需要我把窗帘拉上吗？ Shall I draw you a map? 请问要我为您画一张地图吗？ Shall I make the reservation for you? 请问要我为您安排预约吗？ 二、招呼语 Good morning. (用于中午以前) Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点过后) 在这些招呼语的后面接句子，例如： Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗？ Good afternoon, sir. Welcome toLI JIA Hotel. 中午好，先生，欢迎光临丽嘉酒店。Good evening, Ms. May I help you? 晚上好，小姐，请问我能为您服务吗？ 后面也可以接上自己酒店名称、部门名称，如：
前台常用英语100句
酒店总机常用英语及技巧 一、接听外线电话： 2)电话铃响三声接起，中英文清晰报出酒店名称： 早上好，龙轩大酒店。请问有什么可以帮到您！ Good morning, LonSun hotel. How may I assist you ! 2) 转接时，对来电方： 请稍等！Hold on, please ! 3) 电话占线时： 对不起，电话占线，请您稍后再拨。 Sorry, the line is busy , please call back later ! 4) 转入电话无人接时： 电话没人接，您是否需要留宿？ There’s no answer. Would you like to leave a message ? 5) 转入客房电话： A 请问您找哪位？Who would you like to speak to ? B 对不起，没有这个姓名的客人。 Sorry, there’s no guest with that name. C 您能告诉我他是住客还是访客？ Excuse me for asking but is he a visitor or a botel guest? 6) 内容没听清或不确定时： A 请您再说一遍好吗? Would you like to repeat the number ? B 请您大声一点好吗? Could you speak a little louder , please ?
C 请说慢一点！Could you speak slowly , please ? 7) 对方拨错号码： 恐怕您拨错了号码，这里是龙轩酒店总机 I’m afraid you dial the wrong number, here is LonSun hotel operator. 8) 外线来电详细问询时； 我将帮您把电话转到问询处； I’ll put you through to the information desk. 9) 来电方需要留言； A 请告诉我您的留言内容； Could you please give me the message , sir /madam? B 请放心，我一定将您的意思转达给X先生/小姐。 谢谢您的来电，再见！ Thank you for calling , I’ll relay the message to X Mr.Mrs, 二、酒店住客的叫醒受理； 10）能告诉我您的姓名和房号吗？ May I have your name and your room number ,please ? 11) 您需要什么时间的叫醒？ Could you tell me what time would you like to get up ? 12) 我重复一遍您的房号和叫醒时间，好吗？ May I repeat your room number and the time , sir/madam？ 13）早上好（中午、晚上好），先生/女士，这是你的叫醒电话，祝您过得愉快！
酒店宾馆常用英语口语900句
酒店宾馆常用英语口语900句 目录 酒店宾馆常用英语口语900句 (1) 问候客人（一） (1) 问候英语（二） (2) 问候客人（三） (3) 换房续住（四） (7) 问询服务（五） (9) 行服务（六） (12) 总机服务（七） (15) 结账与兑换服务（八） (18) 订票服务（九） (23) 餐饮服务（十） (24) 餐厅服务（十一） (26) 点菜服务（十二） (28) 餐厅值台服务（十三） (31) 结账服务（十四） (32) 酒吧服务（十五） (35) 清扫客房（十六） (41) 客房送餐服务（十七） (42) 赔偿与更换服务（十八） (44) 事物招领服务（十九） (46) 客房维修（二十） (47) 洗衣服务（二十一） (49) 在饭店医务室（二十二） (54) 在饭店购物中心（二十三） (55)
问候客人（一） 1.Good morning，sir. 早上好，先生。 2.Good afternoon，madam. 中午好，太太。 3.Good evening，sir. 晚上好，先生。 4.Good night，madam. 晚安，夫人。 How are you？你好吗？ Fine，thank you，and you？很好，，您呢？ Fine，thanks. 很好，。 5.How do you do？您好？ How do you do！您好！ 6.Welcome to our hotel. 欢迎光临我们饭店。 7.May you enjoy your stay in our hotel. 祝您住店期间愉快。 8.Hope you had a good trip. 希望您旅途愉快。 9.Hope you have a good journey. 祝您旅途愉快。 10.It’s nice to meet you，sir. 见到您很高兴，先生。 11.Pleasant to meet you，sir. My name is……见到您很高兴，先生。我叫××× 12.Welcome you back，sir. 欢迎您回来，先生。 13.Nice to see you again，madam. 很高兴又见到您，夫人。 14.Goodbye，thank you for coming. Please come again. 再见，感您光临，希望您再次光临。 15.Have a nice day. 祝您今天愉快。 16.Have a good evening. 祝您度过一个愉快的夜晚。 17.Have a good weekend. 祝您周末愉快。 18.Good night and have a good rest. 晚安，祝您休息好。 19.Good night and pleasant dreams. 晚安，祝您做个好梦。 20.Good night and rest well. Hope you will come back tomorrow.
饭店服务员常用英语口语
饭店服务员常用英语口语 1、What kind of rooms(foods)would you like to have?您需要什么样的房间（吃什么样的菜）？ 2、Here is a brochure of our hotel and tariff. 这是介绍我们饭店的小册子和价目表。 3、We'll give you a10%(ten percent)discount. 我们给您九折优惠。 4、We'll offer tour guides complimentary breakfasts.我们给陪同提供免费早餐。 5、We accept your terms. 我们接受您的条件。 6、May I introduce myself? 让我介绍我自己。 7、May I present you a litter souvenir? 请接受我们的一点小纪念品。 8、Let's drink to our friendship! 为我们的友谊干杯！ 9、Let me propose a toast to the health of our guests!建议为在座客人的健康干杯！ 10、Cheers!(Bottoms!) 干杯！ 11、How do you like Chinese food? 您喜欢中国菜吗？ 12、What do you think of our service? 您对我们的服务有什么意见？ 13、 Thank you for your comments(compliment,suggestion s). 谢谢您给我们提的意见（赞扬、建议） 14、I'm afraid it's against the hotel's regulations. 这是违反饭店规章制度的。 15、In our hotel we don't accept tips. 我们饭店是不收小费的。 16、It's our pleasure to serve our guests well.
Daily Service 日常服务(酒店常用英语)
Daily Service 日常服务(酒店常用英语) Daily Service 日常服务 -(Knocking at the door.)-(敲门。) -May I come in?-我可以进来吗? -Come in,please.-请进。 -Please don't come in.-请不要进来。 -Just a moment(a minute),please.-请稍等一下。 -I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗? -All https://www.360docs.net/doc/db9124261.html,e in,please.-好的，请进来。 -Please clean it when I am out.-我马上要出去，请等一会儿打扫。 -May I change the water of the thermos now?-我现在可以换水吗? -Yes,please.-请换吧。 -Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups? -下午我有几位朋友来访，请给加些热水瓶和茶杯。 -Well,we'll send tea into the room when the visitors come. -好，客人来访我们会端茶进来的。 -By the way,is there any mail for me?-顺便一下，有我的邮件吗?
-No.If there is,I'll give it to you in time.-没有。如果有的话，我会及时给你送来的。 -Why did you come in without my permission?-你为什么没经我允许就进来了? -It's my negligence.I beg your pardon.-我疏忽了，请你原谅。 -I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做? -Since you have come,you may do it now?-既然来了，现在就做吧。 -Here's your clean laundry.you'd better check it.-衣服洗好了，请您过目。 -I am collecting the fee of the long distance call.-我来收长途电话费。 -This is the bill for the room rent of half a day.-这是补半天房金的帐单。 -Here is a telegram for you.-这儿有一封你的电报。 -Why is it unsealed?-它怎么被拆开了? -Because there is no name of the receiver on the envelope,therefore the clerk uns ealed it in order to find out the name of the receiver. -因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。 -Have you lost anything today,sir?-先生，你今天丢过什么东西吗? -Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。 -What is there in the wallet?-皮夹子里有些什么? -My daughter's photo and some money.-有一张我女儿的照片，还有一些钱。 -Look,is this wallet yours?-看，这只皮夹子是不是你的? -Yes,it's mine.Thank you ever so much.-是我的，太感谢你了。