HNC Communications minute writing
Unit 1Communication Workshop writing
Others ways for the following sentences: We haven’t seen each other for about 10 years—right? We haven’t seen each other for ages I haven’t heard from you for a long time. Anyway, how are you? How are you getting on recently? How is everything going with you? Write back soon and tell me all your news.
24th October
Dear Fang Lan, This is Wang Ying. Remember me? We were friends in primary school. We haven’t seen each other for about 10 years—right? Anyway, how are you? I got your address from Chen Xiaohong. What are you doing now? Are you working? I remember you always wanted to be a police officer! At the moment I’m studying medicine at a university. Do you remember Xie Jun? He’s on the same course as me! I think I’ve changed a lot over the years. I don’t like pop music any more------I prefer classical music now. Well, I must finish here because I’ve got an exam tomorrow. Write back soon and tell me all your news. All the best Wang Ying
Written Communications.ppt
15
MINUTES [5] Tips for Taking Minutes[1]
• Minutes must be kept in time order • Write minutes immediately after meeting
• Any other business (AOB) discussed
• All motions (or proposals) passed (or agreed to)
• What actions decided upon?
• Who is to do any action decided upon (and WHEN)?
• GREETING
– Very informal with no name is best
• Example: “Hello,” • Exception
– You are writing to a superior » Write: “Dear Mr. Smith:” » Use a colon instead of a comma
• Except for email address
– You name
• Full name, no initials • Title • Company name
6
BUSINESS EMAILS [6] Tips [1]
• Answer every question asked • Use good grammar and spelling • Reply professionally
– “Good news” – “Hello!” – “Message from Dan”
商务英语写作实务课件Unit 7
I. Format
Date Venue Chairman Present Absent
Name of the organization Title of the meeting
Body (items of discussion)
Adjournment Recorder
II. Tips
Try to be very accurate, clear and complete about the items discussed at the meeting.
Peter Fang Absent: Mary Lin The regular monthly meeting of Guangzhou Roaring Trading
Co., Ltd. was held at the meeting room, 9:00 a.m. June 29, 2011. The meeting was presided over by John Smith, President. Minutes The minutes of the last meeting were approved.
Section One General Introduction
The meeting minutes are a kind of written record of formal brief summary or record of what has been said and decided at a meeting.
HND-商务沟通技巧报告
Communication: Analyzing and Presenting Complex CommunicationOutcome 1DE3N 34Candidate name:Class and Grade :REPORT ON CUSTOMER SERVIC IN CAMBRIDGE UNVERSITYTABLE OF CONTENT1.0Introduction…………………………………………。
.12.0Procedure…………………………………………….。
13.0Customer care (1)4.0The teaching system of school……………………….。
..1 4.1The teaching facility 。
.。
..。
...。
...。
..。
.。
.。
..。
..。
.。
.。
.。
..。
.。
.。
.。
.。
.。
....。
.。
.。
.14。
2Teacher resource and quality……………………………………。
.24。
3The library of school……………………………………………..。
25.0 The life in the school (3)5.1 Canteen…………………………………………………...……。
..35.2 Dormitory of school ………………………………。
…………。
.36。
0 The entertainment of school (4)6.1 Sports..........................................................。
.. (4)6。
2 Activity and amusement.....................................。
(4)7。
0 Conclusion (5)8.0 Recommendation (5)9.0 Bibliography (6)10。
商务英语写作-会议纪要
What is purpose for people to take meeting minutes?
Notes:
List some kinds of preparation a minutes-taker should get ready to before the meeting.
Minutes
Sample Analysis
Minutes
Date: Present:
Apologies for Absence:
February 20, 2008, 9:00 a.m. Thomas Jiang, Chairperson Qian Huilin, manager of Department A Chen Zhen, manager of Department B Zhang Yan, manager of Department C Li Jing, manager of Department D Zhao Qiang, manager of Department E Mr. Yuan Guojun, manager of Department F
(In order to fulfill this task better, you can find some of your classmates and role-play the meeting)
Minutes
2 Communicative Activity
You are divided into several groups. Each group should role-play the above meeting firstly and then discuss the following questions.
销售商李华对客户做电话采访英语作文
销售商李华对客户做电话采访英语作文全文共3篇示例，供读者参考篇1Hi, my name is Li Hua and I work at the Beijing Yummy Chocolate Company! Today I had to make some phone calls to ask customers what they think about our chocolate. It was my first time doing customer interviews over the phone, so I was a little bit nervous. But my boss Mr. Wang said I could do a great job if I just spoke clearly and listened carefully to what the customers said.The first person I called was a lady named Mrs. Liu. "Hi Mrs. Liu, this is Li Hua from Beijing Yummy Chocolate Company," I said in my most polite voice. "How are you today?""I'm doing well, thank you for asking," she replied. She sounded very friendly."Great! Well, the reason I'm calling is because we really value your opinion as a customer," I explained, remembering what Mr. Wang had told me to say. "We want to make sure our chocolate tastes absolutely delicious. Do you mind if I ask you a few quick questions?""Of course, go ahead," Mrs. Liu said."Wonderful, thank you!" I said, feeling a bit less nervous now. "First of all, what is your favorite type of Beijing Yummy chocolate bar that you've tried so far?""Hmm, good question," Mrs. Liu said, pausing to think for a moment. "I really enjoy your dark chocolate with almonds bar. The chocolate is so rich and the almonds give it a nice crunch.""That's one of my favorites too!" I agreed happily. I made a note about her preference for the almond dark chocolate on my paper."Okay, next question," I continued. "Are there any new flavors or varieties of chocolate you'd like to see Beijing Yummy make in the future?""Well, I do love trying new and unique flavors," Mrs. Liu responded. "Maybe you could make a chocolate bar with dried fruit like cranberries or cherries? Or one with a hint of spicy chili pepper? That could be interesting.""Ooh, those ideas sound tasty!" I said, getting a bit excited at the thought of chili chocolate. I jotted down her suggestions quickly.The next several questions were about things like packaging, price, and where she typically buys our chocolate. Mrs. Liu gave very helpful and detailed answers to each one. I was writing so much that my hand started to cramp up a little!"Alright, this is the last question," I told Mrs. Liu after about ten minutes. "Overall, how satisfied are you with Beijing Yummy's chocolate products on a scale of 1 to 10?""I would say a 9 out of 10," she replied. "Your chocolate is delicious and high-quality. The only reason I can't give it a 10 is because there's always room for a few improvements and new products, like we discussed.""That's a great score, thank you so much Mrs. Liu!" I said gratefully. "Your feedback is extremely valuable to us. Thanks again for taking the time to answer my questions.""It was my pleasure, dear," Mrs. Liu responded warmly. "Good luck with your customer interviews!"After I hung up the phone, I did a little happy dance. My first customer interview went really well! I felt proud of myself for staying calm and professional. Beijing Yummy is so lucky to have such nice customers.The second person I called was a teenager named Xiao Ming.I figured talking to someone around my age might be a bit different than the very polite Mrs. Liu."What's up Xiao Ming, it's Li from Beijing Yummy Chocolate!" I said in a friendly voice when he answered the phone. "How's it going?""Oh hi, uh, not much," he replied, sounding a bit confused. "Why are you calling me?""No worries, it'll just take a few minutes of your time," I assured him. "We're doing some interviews to get feedback on our chocolate products. You down to answer a couple quick questions?""Yeah, okay, I can do that," Xiao Ming said.I went through a lot of the same questions I had asked Mrs. Liu, like about his favorite flavors, new flavors he'd want to see, packaging, pricing, and overall satisfaction. But because Xiao Ming is a middle school student like me, I spoke in a more casual way.His favorite bar was the Beijing Yummy Crispy Crunch because "it's not too sweet and the crispy bits are fire." For new flavors, he wanted to see more combos with stuff like potatochips, pretzels, or even beef jerky. "That would be lit," he said with a laugh.When I asked about the packaging, Xiao Ming thought the bright, colorful boxes were cool, but he wanted to see "more trendy designs, you know? With graphics and patterns and stuff that really pop."For pricing, he said Beijing Yummy's chocolate is "a pretty solid deal" and he can afford it with his allowance money. But he wouldn't want the prices to go up too much.Overall, Xiao Ming gave our chocolate an 8 out of 10 rating. He said the quality is on point but we could definitely "step up our game" when it comes to unique and creative flavors and packaging."For sure, thanks for the feedback bro!" I told Xiao Ming sincerely. "Your ideas are dope and we'll definitely look into doing more innovative stuff.""No problem, nice talking to you Li," he replied. Then he quickly added, "Oh, and don't forget to hit me up if you need any other info or suggestions!""Will do, catch you later man!" I said with a grin before hanging up.Doing the customer interviews was harder than it looked, but also a lot of fun. Talking to people directly and getting their honest opinions made me feel like a professional sales person. I filled up multiple pages with notes and had pages of good ideas to pass along to my boss Mr. Wang.After Xiao Ming, I still had three more customers to call that afternoon. Each interview was pretty different - one lady wanted chocolate with less sugar for health reasons, one dad wanted smaller portion sizes perfect for packing in his kids' lunches, one guy wanted to see if we could make chocolate growlers you could drink like a beverage with a straw.By the time I finished up the last call, my hand was cramping from writing so much and my brain felt a little fried from concentrating so hard. But I also felt really accomplished. Conducting all those interviews gave me a whole new appreciation for how much work goes into making sure Beijing Yummy's chocolate keeps our customers happy.I couldn't wait to show Mr. Wang all my notes and recommendations. With feedback and ideas from so many different customers, I'm sure Beijing Yummy can take our chocolate game to the next level. Like that gourmet chocolatebar with crushed potato chips and beef jerky...or maybe not. We'll see what Mr. Wang thinks!篇2My Day as a SalesgirlHi, my name is Li Hua and I'm 9 years old. Yesterday was a really exciting day because I got to be a salesgirl at the company where my mommy works! Her job is talking to customers on the phone and helping them buy the right products.In the morning, I put on my fancy dress with the pretty flowers and my mary jane shoes. Mommy fixed my hair in pigtails so I would look extra professional. When we got to her office, she introduced me to all her coworkers. "This is my daughter Li Hua, she's going to be working with us today!" she said. Everyone smiled and waved at me. I was a little shy at first, but Mommy assured me they were all very nice people.Then Mommy showed me her desk where she makes all her phone calls. It had a big computer screen, a headset, and lots of papers and files. "This is where the magic happens!" she exclaimed. Magic? I couldn't wait to see!Mommy's first call was with a customer named Mr. Wang. She put on her headset and got all his information pulled up onthe computer. Then she greeted him in a warm, friendly voice. "Good morning Mr. Wang! This is Li Hua from Sunshine Products. How are you doing today?" She listened carefully as he responded, nodding her head and taking notes.Next, Mommy asked him about what kind of products he needs for his business. Mr. Wang owns a big construction company, so he buys a lot of equipment and tools from us. Mommy pulled up our catalog of products on her screen and started going through each option, explaining what they're used for. She used some pretty big words that I didn't fully understand, like "high-carbon stainless steel" and "reinforced polymer housing." But she made sure to describe everything in a simple way that Mr. Wang could comprehend.Sometimes, Mr. Wang would have additional questions or concerns. Like he asked if a certain power tool was safe to use on outdoor job sites. Mommy assured him that it was fully weatherproof and durable enough to withstand extreme conditions. She stayed very patient and polite even when Mr. Wang was indecisive or wanted to think things over.After about half an hour, Mr. Wang had picked out all the items he needed to purchase. Mommy typed up his order on the computer, calculated the total price, and processed his paymentinformation. Before hanging up, she thanked him profusely for his business. "Thank you for your order, Mr. Wang! We really value your customer loyalty. You take care now, and have a wonderful day!" She spoke in such a warm, caring tone, just like when she talks to me.Once that call was done, Mommy turned to me excitedly. "What did you think, Li Hua? Would you like to take the next call yourself?" She could see my eyes grow wide with anticipation. "Yes, yes please!!" I exclaimed. Mommy went over some tips about how to properly greet the customer, build a rapport, listen closely to their needs, and guide them through making their selections. I was ready!The next call came in from a lady named Mrs. Chen who owned a small hair salon. I took a deep breath and answered in my most grown-up voice. "Hello, thank you for calling Sunshine Products. This is Li Hua speaking, how can I assist you today?" Mrs. Chen thought it was just the sweetest thing that a little girl was helping out on the line. We quickly developed a nice friendly bond.As I listened to what kinds of products Mrs. Chen needed for her salon, like scissors, hair dryers, curling irons and straighteners, Mommy mouthed instructions to me from the side on what torecommend. I described all the different options, making sure to highlight their best features like "This flat iron has a microchip-controlled heat sensor to prevent damage" or "These shears are made of premium rust-proof stainless steel for elite cutting performance."Mrs. Chen had a few doubts about some of the pricierhigh-end tools, wondering if they were really worth the extra expense for her budget. I did my very best to explain the value and quality she'd be getting, like how the professional products last so much longer so she'll save money in the long run. I threw in how nice and shiny her customers' hair would look too!After a little bit of back-and-forth discussion, Mrs. Chen decided what she wanted to order. I felt so proud typing it all into the computer and processing her payment. Before we hung up, I made sure to thank her warmly just like Mommy did. "Thank you so much for your order, Mrs. Chen! We hope you have a marvelous day at your lovely salon."Mommy gave me a big hug after that, telling me what an incredible job I did on my first call. I got to take a few more orders throughout the day, cada time getting a little more confident and experienced. I really studied how Mommy built such fantastic relationships with each customer she spoke to.The best part was at the end of the day, when all the customers Mommy and I helped came by the office to pick up their orders. I got to greet them in person with my biggest smile. "Hello Mr. Wang! Hi Mrs. Chen! Thank you for shopping with Sunshine Products today. We appreciate your business so much!" They all thought I was just the most precious and professional little salesgirl.It was such a fun, rewarding experience getting to be a part of Mommy's workday. I have a whole new appreciation for how hard she works taking care of customers' needs and making them feel special. I got to use my own communication skills too, which will definitely help me when I start my own small business someday selling lemonade and Girl Scout cookies. Who knows, maybe I'll end up following in Mommy's footsteps! For now, I just feel so lucky to have such a cool mom with such a neat job.篇3My Name is Li Hua and I Work Selling StuffHi! My name is Li Hua and I'm 10 years old. I have a really cool job where I get to talk to people on the phone and ask them questions. My job is being a sales representative! I know that's abig word, but it just means I represent the company I work for when I talk to customers.Today I had to call a guy named Mr. Wang to interview him about some products he bought from us last year. An interview is when you ask someone a bunch of questions to get information from them. I was a little nervous at first, but my manager Mrs. Liu helped me get ready."Remember Li Hua," she said, "be polite, speak clearly, and most importantly - listen carefully to what Mr. Wang says. Don't just read off the questions, but actually listen to his answers.""Got it!" I said, giving her a thumbs up. I'm pretty good at listening. My teacher says I'm one of the best listeners in my class.The phone started ringing and I did the breathing exercises my dad taught me to stay calm. Finally, Mr. Wang picked up."Hello, Mr. Wang?" I said in my most grown-up voice. "This is Li Hua calling from Tech Gadgets Inc. I'm following up regarding the smartphone and tablet you purchased about a year ago. Do you have a few minutes to answer some questions?""Why certainly young lady, go right ahead," he replied. His voice sounded friendly, which made me feel more relaxed."Excellent! First off, how satisfied were you with the products overall? On a scale of 1 to 5, with 5 being extremely satisfied.""I'd have to give it a 5 out of 5," Mr. Wang said. "The smartphone had all the latest features I wanted, and the tablet was perfect for watching movies and shows."I wrote that down carefully in my notebook. Mrs. Liu always has me take good notes."That's great to hear! Next question - how easy or difficult was the setup process for both devices? Any issues connecting them or getting them working properly?"Mr. Wang paused for a moment. "You know, the setup was mostly pretty straightforward. But I did have some trouble at first getting the smartphone connected to my home wifi. Took me a couple tries to get that working right."I nodded and wrote some more notes, trying to use my best handwriting. "Ok, good to know. We'll make a note about providing clearer wifi setup instructions."We kept going back and forth like that for about 15 minutes, with me asking questions from the list and Mr. Wang giving his honest feedback. Some things he loved, other things he hadsuggestions for improving. I was writing so fast my hand started to cramp up a little!Towards the end, I asked the biggest question: "So based on your overall experience, how likely are you to purchase from Tech Gadgets Inc again in the future? On a scale of 1 to 5?"There was a pause, and I actually got a little nervous waiting for his response. This was a really important question!Finally, Mr. Wang said "You know what Li Hua, I would rate it a 5 out of 5. Maybe that smartphone wifi setup could have been easier, but overall the product quality is excellent. I'd definitely buy from your company again."I pumped my fist in the air, probably not the most professional thing to do but I was so relieved! "Awesome, thank you so much Mr. Wang for taking the time to provide your feedback. It will really help us improve our products and services.""No, thank you Li Hua," he said kindly. "You conducted this interview very professionally for someone so young. You have quite a future in sales ahead of you!"I beamed from ear to ear as I said goodbye. As I hung up the phone, Mrs. Liu gave me a big thumbs up and came over to review my notes. She seemed really impressed!"Excellent work Li Hua! You asked all the right follow-up questions and got such valuable feedback from the customer. I'll make sure our product team gets this information right away."I felt so proud of myself. Being a sales representative is hard work for sure, but it's also lots of fun. I get to talk to different people every day, help make our products better, and earn a little spending money too!Who knows, maybe one day when I'm all grown up I'll be running the whole sales department. But for now, I'm just happy being a 10-year-old kid with a really cool job!。
HND商务沟通技巧报告
Communication: Analyzing and Presenting Complex CommunicationOutcome 1DE3N 34Candidate name:Class and Grade :REPORT ON CUSTOMER SERVIC IN CAMBRIDGE UNVERSITYTABLE OF CONTENT1.0Introduction (1)2.0Procedure (1)3.0Customer care (1)4.0The teaching system of school (1)4.1The teaching facility (1)4.2Teacher resource and quality (2)4.3The library of school (2)5.0 The life in the school (3)5.1 Canteen (3)5.2 Dormitory of school (3)6.0 The entertainment of school (4)6.1 Sports (4)6.2 Activity and amusement (4)7.0 Conclusion (5)8.0 Recommendation (5)9.0 Bibliography (6)10.0 Appendixes (6)1.0IntroductionThe aim of this report is to describe the customer service in Cambridge University. The objective of the report is to improve the customer service of Cambridge University and do assessment of customer care.The readership of the report are the people who working in Cambridge University.This report will cover 4 parts. They are the definition of customer care, the research sections, conclusion and recommendation.2.0ProcedureIn order to collect the information to produce this report, the internet and various search engines have been used to access the customer service information of Cambridge university, this is the most effective way of obtaining the up-to-date information needed. Also the questionnaires have been used in this customer service resreach.3.0Customer careA customer care is the way to improve customer satisfaction. The customer care could response customer’s request. In university, the students are the prime customer. As a student, the most important aspect for them is study, so the investigation divided into3 sections, including: study, life and entertainment.4.0The teaching system of school4.1The teaching facilityThe three major campuses include more than 180 teaching rooms. These range from collaborative teaching and learning spaces to seminar rooms and traditional lecture theatres. Computer laboratories, rooms and practical training areas cater for specialised needs. Large lecture theatres are fitted with a range of modern teaching technology tools. Video-conferencing is also available in selected rooms. In the Cambridge University, t he University’s innovative Collaborative Teaching and Learning Centres (CTLC) add new dimensions to available teaching spaces. The Centres are equipped with state-of-the-art audiovisual teaching equipment and consist of a series of spaces that allow for group work, teaching, photocopying, printing and recreation. The Cambridge University anticipates and responds to student learning and research needs, producing positive graduate outcomes and providing the information infrastructure necessary for leading-edge research activities.4.2 Teacher resource and qualityThere is no doubt that teacher resource of Cambridge University was the most excellent one all over the world.There are 1,000 teachers and 1,000 visiting scholar worked in Cambridge University. Cambridge has 16,900 students consist of 6935 postgraduates (72% of postgraduates come from other university and 42% of postgraduates are Foreign students).The school has its effective management team. The President of C ambridge is queen’s husband-- prince Philip Calendar , has an Assistant Director for routine .The achievement of Cambridge University is great and there are78 people who from Cambridge university won the Nobel Prize4.3The library of schoolThe library of Cambridge university plays a essential role on the university life of students. The library offered student diverse services and satisfied their wants and needs.There are several imaging services which provide in Library of Cambridge University, they are included that scanning, photocopying, single image capture, conservation stand capture and image reproductions on microfilm.The University Library has its loans called ‘Inter-Library Loans’ which offers access to material not held within Cambridge University but supplying material from other libraries( British Library and other Libraries within the UK and overseas).5.0The life in the school5.1CanteenIn Cambridge University, there are 5canteens inside school area and there are also 46 restaurants opened for the students. From the research of the canteen, most students think that the average prices of the canteens are reasonable and tend to cheaper. The canteens sell various foods to students thus the students have lots of different choices for their food. The atmosphere of the canteen is cozy because of the tidy clean facilities and the quiet environment. And the space of canteens is commodious enough. The most important one is that the attitudes of service are very good, because of the well-training staff with technical skills and serve awareness.5.2Dormitory of schoolCambridge University was the first one which has its dormitory and Residential regulation in UK. The student could chose school apartment or local family for accommodation.All of students must abide by the British government department of health, social services and fire prevention safety regulations and the management of school. Alsothe staff of dormitory would do their duty responsibly and the student would be willing to support the works of staff. This could ensure that all students are in the safe and healthy environment and get good care.The student's dormitories including Highfield House, Highfield Lodge , Hamilton Lodg, Highfield House and Highfield Lodge. Hamilton Lodge located in Cambridge city and the center of the Cambridge University. It also located in the most prosperous region of the university. This dormitories distance school and the railway station probably all for road in the half, and there provide single dormitory or two people the dormitory.The distance was close from dormitory to teaching building. The students could walk or cycling to library or teaching building within 10 minutes.6.0 The entertainment of school6.1 SportsThe students in University of Cambridge are keen to do sport , thus the University of Cambridge offer the abundant equipments and gymnasiums ,the school also owned its own basketball team , football team , fencing team and so on. If the students who want a perfect bodily form and become more healthy can go to the Fenner's Fitness Suite .In addition, the student can obtain the opportunity to experience military life from the Cambridge University. Through the Military training, students can gain the strong physique and professional skills of survival and self-help.6.2 Activity and amusementAll the staff of this university can free use the sport equipment and gymnasium. The Cambridge Museums and Galleries, Cambridge Cinemas, Music Venues in Cambridge and Cambridge Theatres enriched staff’daily life. Furthermore, the university often provide the chance of travel to their staffs . That could relaxed theirbody and mind.The teachers and students attend to many sorts of activities organized by the university or student union.There are many societies for the students. Especially the student union, have their own societies which provide services to their members. The members can use the facilities and sports field for amusement. The University's Museums and Collections also hold some exhibition for students who are interested in art or classical civilizationThere are 107 societies in Cambridge University which consist of the societies of Community and Charity, International, Literary & Arts, Music and Science and technology, etc.7.0ConclusionThe customer service of Cambridge University is satisfied. The students is positive to support the work of school and give some advices to improve the quality of school work.According to the research and the response from students, the advantage more than weakness, the positive influence over the negative impact, in a word, the customer care in Cambridge University is successful, but also have some weakness should be overcame.The weakness of customer care of school including:The broken teaching facilities are not repaired in timeThe students do not know how to use the facilities in library. Such as the copy machine, search engine and etc.8.0RecommendationThe research had done in the Cambridge University, according to the feedback fromstudents and the analysis of questionnaire survey, the students give some advices below:Firstly, the activities of entertainment should be increase and the plan of activities should be deliver to everyone effectively in the schoolSecondly, the old teaching building should equip some multi-media such as projector and computer.Thirdly, the school should provide more single room for some particular student.Fourth, the opening time of canteen and library should be extended more.Fifthly, the teaching and sport facilities should be repaired in time.9.0BibliographyWebsites:/wiki/University_of_Cambridge//index.html10.0 AppendixesAn questionnaire about apartment of Cambridge University[Satisfaction: 5 Normal: 4 not satisfied: 3 poor: 2]1.Quarters are satisfied with the internal space? (The number is too many)A. 5 50%B. 4 10%C. 3 20%D. 2 20%2. quarters hardware facilities satisfactory? (Air conditioning, bathroom, beds, balcony)A. 5 70%B. 4 10%C. 3 10%D. 2 10%3. quarters on how cost-effective broadband network? (Price, speed, service)A. 5 20%B. 4 10%C. 3 30%D. 2 40%4.accommodation satisfactory? (Price)A. 5 30%B. 4 20%C. 3 40%D. 2 10%5.of the quarters are satisfied with the security situation? (Secure channel, fire equipment, dorm Chaqin)A. 5 30%B. 4 40%C. 3 20%D. 2 10%6.heating in winter quarters, how? (24-hour heating, temperature)A. 5 50%B. 4 10%C. 3 20%D. 2 20%7.quarters surrounding environment? (Diet, quiet)A. 5 60%B. 4 20%C. 3 10%D. 2 10%8.accessibility of location? (School, attendance, meals)A. 5 70%B. 4 10%C. 3 10%D. 2 10%9.services provided to dorm? (Newspaper subscriptions, weather, cleaning services)A. 5 80%B. 4 10%C. 3 5%D. 2 5%10. living quarters for now satisfied?A. 5 90%B. 4 6%C. 3 3%D. 2 1%。
the changes of communication作文
the changes of communication作文A long time ago, people only had a talk with others with a certain distance. Over time, writing became a popular way to contact and communicate. And later, we used telex to send the message.Nowadays, we can only write a word and press the 'enter' key, the other or others can read the message beyond one second. Otherwise, whatever and whoever you want to talk, as much as strangers can you exchange culture, landscapes, pleasure and so on. The development of Internet affected and has provided us with a lot of convenience. On the other hand, talking face to face is ignoring, which means we addicted to mobile phone messages.Nonetheless, the letter and Internet allow us to have a record of the communication. However, communication facing each other plays a significant role in our daily life, especially in modern society.Some people hold that technology has made communication ever convenient. In the past, people had to talk face-to-face, which could be very time-consuming. Now, with the advent of smart phones, people no longer communicate in the old ways. Instead, most people text, send voice messages and make videocalls through social networking apps such as Wechat. No matter where you are, communication can be done in a blink of the eye.。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
2
Minutes of previous meeting
JB to circulate attendance sheet in future meetings All Section Heads to attend
Next meeting
3
Matters arising
4
Company Newsletter
JS to contact MD to discuss budget and scale of newsletter
A report to the meeting of 28 November
BD to investigate old files
A report to the meeting of 28 Novem deadline for Spring supplement as 14 January; colour materials now acceptable MK: made Powerpoint presentation and noted design team’s progress BD: Radnor Hotel booked for 22 December; tickets cost £28; menus circulated JR: queried allocation of Christmas cards 28 November at 1000 in the Board Room
JR to liaise with Department Heads and organise delivery MK to arrange for launch
14 January deadline
At meeting in January
Section Heads to report numbers attending Section Heads to report numbers required
Minutes of meeting PR Section Heads, Board Room, Thursday 4 October 2009
Agenda item 1 Topic Present/Apologies Minuted points John Smith (Chair), Jean Brown (Secretary), Alan Adams, Bill Dewar, Nigel Sim, Martin Kerr, Joan Roberts. Apologies from Susan James Bill Dewar’s name added to those present, then agreed as a correct record Scottish Enterprise PR team meeting confirmed for 11 December 1. AA: useful format to keep all staff aware of company developments NS: agreed, adding this could be a morale booster All: agreed a budget for the project was necessary 2. BD: recalled a previous company newsletter some time previously 3. NS: suggested Steering Committee and an editor be appointed Action/taken by Action/deadline
Meeting of 28 November
Meeting of 28 November
9
Next meeting
Here is a contemporary style of minute writing which fulfils three important purposes: a prompt to action, an aide-memoire at the next meeting and a record of what has occurred. --------------------------------------------------------------------------------
Section Heads to ask staff to volunteer if interested
Appointments made at meeting of 28 November
5
Supplement: Clydebank Business Courier
6
Website
7
Christmas party
Radnor Enterprise
Clyde Road, Glasgow G99 4JL Tel: 0141-953-8877 Fax: 0141-953-8876
Website: email: johnsmith@