酒店词汇大全
酒店英语术语大全
酒店英语术语大全酒店英语术语对于在酒店工作的员工以及与酒店服务相关的人员来说是非常重要的。
以下是一些常见的酒店英语术语及其解释：1.Reception (前台):2.1.Check-in: 入住2.Check-out: 退房3.Front desk: 前台4.Receptionist: 前台接待员5.Guest registration: 客人登记6.Room key: 房间钥匙7.Room number: 房间号码3.Rooms and Suites (客房和套房):4.1.Single room: 单人间2.Double room: 双人间3.Triple room: 三人间4.Quadruple room: 四人间5.Suite: 套房6.King size bed: 特大床7.Queen size bed: 大床8.Twin beds: 双人床9.Room service: 客房服务5.Dining (餐饮):6.1.Breakfast: 早餐2.Lunch: 午餐3.Dinner: 晚餐4.Buffet: 自助餐5.À la carte: 点餐6.Restaurant: 餐厅7.Waiter/Waitress: 服务员8.Menu: 菜单9.Wine list: 酒单10.Bill: 账单7.Housekeeping (客房清洁服务):8.1.Maid service: 客房清洁服务2.Room cleaning: 房间清洁3.Change towels: 更换毛巾4.Change sheets: 更换床单undry service: 洗衣服务6.Ironing service: 熨烫服务9.Concierge (礼宾服务):10.1.Concierge: 礼宾员2.Luggage storage: 行李寄存3.Porter: 行李员4.Taxi service: 出租车服务5.Limousine service: 豪华轿车服务6.Tourist information: 旅游信息11.Other Terms (其他术语):12.1.Safe deposit box: 保险箱2.Wake-up call: 叫醒服务3.Room rate: 房间价格4.Discount: 折扣5.Valet parking: 代客泊车服务6.Gym/Fitness center: 健身房/健身中心7.Spa: 水疗中心8.Business center: 商务中心这些只是一些常见的酒店英语术语，实际上酒店行业还有许多其他的专业术语和表达方式。
酒店常用英语词汇
Hotel English Words:make a reservation:预定register：登记、注册Room Reservation: 客房预订处Book : 预订 book a room/ book a ticket Confirm : 确认Counter : 柜台Double room: 双人房Single room: 单人间Triple room:三人间Standard room : 标准间Family suite: 家庭套房Deluxe suite : 豪华套房Presidential suite : 总统套房Double room with tiwn beds:有两张单人床的双人间Double bed:双人床Room change : 房价Special rate : 优惠价Service change: 服务费Discount : 折扣 a 10 percent discount/offsuites: 套房How would you like to pay credit card or cash (您想怎么付款)---Credit card: 信用卡---Cash : 现金Name tag : 标签，行李牌Luggage/baggage: 行李Suitcase : 箱子Handbag : 手提包Valuables: 贵重物品Breakable : 易碎的Full name/complete name: 全名Fill in : 填写Nationality : 国籍Departure date : 离开日期Signature : 签名Passport :护照Receipt : 收据Fine : 罚金Sundry fee : 杂费Bill : 账单Invoice : 发票Mis-check : 算账出错Overpay : 多付Currency : 货币Airmail :航空邮寄Ordinary mail/bill:普通邮寄Registered mail : 挂号信Charge to the room : 挂账Free of charge :免费的Exchange rate : 兑换率Hotel policy : 酒店的规定Express : 快件Deposit : 压金Off-season : 淡季Peak-season : 旺季Arrival list : 来客单Telephone directory : 电话号码本A long distance :长途电话A local call : 市内电话Extension : 电话分机Elevator/lift : 电梯left--leaveSupermarket : 超市Suite n. 套房Discount n. 折扣Reception desk n. 前台front deskExpense n. 花费、经费、费用Charge v. 收费/nList n. 表、目录、名单 wine list 酒单, price list 价格单Rate n. ，汇率，等级Flight number n.飞行、航班号Conference n. 会议Check n. 支票Doorman n. 门卫人员Tag n. 标签Registration n. 登记、注册register .vReception ist n. 接待员artist, scienceBellman n. 应接员Recommend v. 推荐、介绍、建议Trunk n.行李箱（卡车）Baggage n.行李Cash n.现金、现款Credit n.信用贷款Lobby n.（剧院、旅馆等的）门廊、门厅Suitcase n.衣箱Cart n.小推车Entrance n.入口处出口 exit Attendant n.侍者、服务员，maid 女服务员Timetable n.时刻表Elevator n.电梯Duty n.责任Service n.服务Spacious a.广阔的、宽敞的space. placeSouvenir n.纪念品Restaurant n.饭店、餐馆Indoor a.室内的Salon n.沙龙、美容室Bill n.帐单Mini-bar n.（宾馆客房的）小冰箱Can n.听头、罐头 a can of beerReceipt n.收到、收据、收条Apologize v.道歉、谢罪Request n.& v.请求、要求Housekeeping department 房务部Laundry n. do the laundry 洗衣服Coordinate v.协调Comfortable adj.舒适的Business repeat rate 回头客率Maid n 女服务员Chamber maid 客房女服务员Houseman n.杂务工 doorman bellmanTrolley n.手推车 cartTowel n.毛巾Shower n.淋浴 take a shower洗澡When do you take a shower---Twice a day/Once a week /Coin n. 硬币Emergency n.紧急情况、突发事件Bar n.酒吧Cafeteria n.自助餐厅Coffee shop咖啡室Bartender n.酒保ID card n. 身份证Purchase n. 买、购买buyEarn v. 赚得、挣得 earn money Medical a. 医学的、医疗的 medical serviceExtinguisher n. 灭火器Alarm n. 警报、闹钟Exit n. 安全门Basement n. 地下室Shampoo n. 洗发水Soap n. 香皂Slipper n. 拖鞋Toothbrush n. 牙刷Toothpaste n. 牙膏Toothpick n. 牙签。
酒店管理英语词汇-(已修改)
酒店管理英语词汇1.reservation Department 预订部2.front Office Department 前厅部3.reserve [rɪ'zɝv] n。
预订4.register ［'rɛdʒɪstɚ] vt. 登记5.registration ['rɛdʒɪ'streʃən] n.登记，注册6.receptionist [rɪ’sɛpʃənɪst］n。
接待员7.operator [’ɑpəretɚ］n. 电话接线员8.put somebody through 把某人接通9.deluxe [də'lʌks］n。
豪华房10.Suite ［swit］n。
套房11.single room / double room 单人间/ 双人间12.client ［’klaɪənt］n。
顾客13.confirm ［kən'fɝm］vt.确认，批准14.discount ［dɪs'kaʊnt] vt.打折扣15.expense[ɪk'spɛns］n.费用16.charge ［tʃɑrdʒ］n。
费用;vi.索价；收费17.list [lɪst]n。
清单；vt.列出18.rate ［ret] n.（利息等的)费率19.check [tʃɛk］vt.检查,核对20.check in / check out 入住/退房21.recommend ［'rɛkə'mɛnd］vt。
推荐22.cash [kæʃ] n.现金;vt。
支付现款23.credit card 信用卡24.loyalty card /member card会员卡25.take a print / swipe a credit ca刷卡26.personal check 私人支票27.keep the Change 不用找零mission charge /service charge/fee 服务费29.settle accounts 结帐，结算30.be clear about对…明白，对…明确；31.key deposit钥匙押金32.t raveler’s check旅行支票33.Housekeeping Department/ Room Division 客房部34.fill in /fill out 填写35.application form申请表36.bellman ['bɛlmən］n.行李员37.attendant［ə'tɛndənt］n。
酒店常用术语大全
酒店行业日常术语大全1、ACCOMMLDATION 特指留宿的有关房间的种类及位置2、ADJOINING ROOM（邻近房)指两间房间连在一起3、ADVANCE DEPOSIT（订金）客人为了确保能有房间而提前支付给公司的一笔押金4、ADVANCE PAYMENT按照公司财务规定和有关规定，要求客人预先支付房费和可能的其它费用5、AMENITY公司免费向住店客人提供的一些礼品,如水果、鲜花或饮品等6、ARRIVAL指客人入住酒店的抵达日期7、AVERAGE ROOM RATE指所有住房的平均价格，它是前台的一个常用术语即ARR8、BILLING INSTRUCTION指非常详细的向客人收款的指令，如房费怎样付9、BLOCK（预先锁房）指为了把某间房能够保留下来，而提前把此房间在某日锁起来10、CANCELLATION（取消）指客人取消订房11、CHECK IN指客人登记入住酒店12、CHECK OUT指客人结帐离开酒店13、CONNECTING指两间房中有一扇门连通起来的房间14、CONFIRMATION（确认）指公司发给客人的一种十分详细的订房书面协议，承认客人在将来的某一天有权居住在本酒店15、CORPORATE RATE(公司合同价）指与酒店有协议而提供给公司的客人的房间价格,这类价格通常为特别价，且保密16、CREDIT CARD（信用卡）指由银行签发一种可以作为交易的卡片，代替现金支付的凭证17、DEPARTURE指客人结帐离开的日期18、DOUBLE SALE/DOUBLE CHECK IN（双重出售）指两个没有关系的客人，被错误地安排入住同一房间19、DUE OUT（该走未走）指某个房间应该是空房，但到了中午十二点以后，客人仍没退租20、EARLY ARRIVAL（提前抵达）在下午两点以前到达酒店办理入住手续的客人21、EXTENSION（续住)经过批准后的客人延长居住22、EXTENSION BED加床，一般应收费23、FORCAST（预报）预先计算日后某一段时间的住房或其它计划24、GUEST FOLIO（客人帐单)指客人在酒店内消费的详细反映25、HOUSE USE ROOM（酒店自用房）它通常包括三方面的内容，A内部员工短期或长期使用客房，B客房短期用作仓库，C客房用作办公室26、HOUSEKEEPING（客房部）指负责清扫公共区域和客人房间卫生的部门27、HOUSEKEEPING REPORT客房部报表，指由客房部员工所做的人工检查出来的有关客房使用状态的报告，通常一天做三次28、JOIN IN指该房已有一个居住，后来又加进一个29、LOG BOOK记事本指本部门之间员工沟通的记录本，记录一天来任何需要通知的各种事情30、NET RATE（净价）指不含服务费的各种价格31、OUT OF ORDER(坏房）指因需要装修或进行大装修而不能出售的房间32、PACKAGE(包价)指一种包含房费、餐费或其它费用的价格33、PERMANENT ROOM//LONG STAY(长包房）有两面的做做含意：A客人长期居住,B 客人用作长期办公室34、RACK RATE（门市价）酒店公开的门市价（指房间）35、REGISTER（登记）指把一个客人变成为住店客人的过程36、REGISTRATION CARD：（简称RC单)登记卡指客人入住酒店所必须填写的表格,通常包含以下内容:名字、入住日期、房价等37、ROOM CHANGE（转房）指客人从一个房间搬到另一个房间38、ROOM RATE指特别给予一房间而定下来的收费标准39、ROOM TYPE房间种类40、SHARE WITH(同住）指两个客人同住一间房41、TRAVEL AGENT(旅行社）指专门负责代办客人旅游,住房的机构42、UPGRADE（升级）指基于某些方面的原因,公司安排客人住高一档价格的房间，而仅收原来的价格43、VACANT ROOM（空房）房间空的，且能马上出租的44、VIP（贵宾）即VERY IMPORTANT PERSON，由酒店规定的给予特别照顾的客人45、VOUCHER（凭证）通常指由旅行社发出的用于支付房间费用的收款凭证46、WALK-IN（步行者）客人进入酒店要求房间，但没有订过房47、FIT即FREE INDEPENDENT TRAVELLER散客48、GIT即GROUP INDEPENDENT TRAVELLERS团体49、BANQUET指大型的，正式的宴会50、COLLECT CALL(对方付费电话)指由受话人付款的一种形式51、CITY LEDGER（挂帐)指客人使用完酒店各种设施，但并不直接付款，而通过记帐以后一起计算52、DOUBLE LOCK双锁给双重锁住，使一般钥匙不能打开ETA即ESTIMATED TIME OF ARRIVAL,估计的到达时间53、TED即ESTIMATED TIME OF DEPARTURE，估计的离开时间54、LOST＆FOUND失物招领通指客房部员工负责保管的所有住店客人遗留下来的各种物品55、LATE ARRIVAL迟到指客人超过6：00PM还没有到达的房间56、LATE CHARGE指那些客人离店后才发现未付的各种必须要收的钱57、MASTER ACCOUNTS（总帐）特指为团体客人而设的帐单58、MTD即MONTH TO DATE 指当月累计总数59、MORNING CALL(叫早）指清晨的叫醒服务60、NO-SHOW（没到客人）指确认好的订房没有经过取消而没来61、ROOM STATUS房态指客房部规定的关于房间使用状况的含义，VC——VACANT＆CLEAN OC——COOUPIED＆CLEAN OD—OCCUPIED＆DIRTY62、SKIPPER（逃帐）指客人没有付帐就离开酒店63、SUITE（套房)指由两个以上房间组成的房间64、TURN—DOWN SERVICE指由客房部员工为每个住房而做的开床服务65、DAY USE（白天使用的房）指客人使用不超过6：00PM66、DND（请勿打扰)即DO NOT DISTURB,指客人不希望别人打扰67、DOUBLE BED ROOM（双人房）有一张大床的房间68、TWIN BED ROOM（双人房)指一个房间有两张小床69、GUARANTIED（保证）指客人以预付定金或本公司函电确认订房，无论客人是否到店都要保留订房，而无论是否入住都要付房费70、DISCOUNT(折扣)指为争取更多的客人而给予的折扣71、LATE CHECK OUT 指客人要求延迟退房时间，一般会加收半日房租。
酒店词汇酒店专用术语
标准 Standard：(1) Accommodation (住宿)：提供的给予睡觉休息的场所。
(2) Adjoining Room (邻近房)：指两间房间近连在一起。
(3) Advanced Deposit (订金)：客人为了确保能有房间而提前支付给酒店一笔直按金。
(4) Advance Payment（预付金/押金）：按照酒店财务规定和有关规定，前台服务员要求客人预先支付房费和不可预测费用的付费方式，如现金担保、信用卡预授权。
(5) Amenity（致意品）：指酒店免费向住店客人提供的一些礼品，如水果、鲜花或饮品等。
(6) Arrival(到店)：指客人入住酒店的抵店，如： Arrvial Date。
(7) Average Room Rate（平均房价）：指所有住房的平均价格，它是前台的一个常用术语。
即A.R.R.。
(8) Block (预告锁房)：指为了把某间房能够保留下来，而提前把此房间在某日锁起来，使其在该时间段显示被占用，有利于控制房间的预售。
(9) Cancellation (取消)：指客人取消订房。
(10)Check-In：指客人登记入住酒店，包括机场登机手续也是同样的叫法。
(11)Check-Out：指客人结账离开酒店。
(12)Complimentary(免费)：指由总经理批准提供给某个客人的不需要收费的房间，即COMP。
(13)Confirmation (确认)：指酒店发给订房客人的一种十分详细的订房书而协议，承认客人在将来的某一天有权居住在本酒店。
另，机票中的往返票，连程票，在中转途中要求做位置的Comfirmation，否则航空公司有权取消该位置而转售他人。
(14)Connecting (连通房)：指两间房中间有一扇门连通起来的房间。
(15)Corporate Rate (公司合同价)：指与酒店有协议而提供给公司的客人的房间价格，这类价格通常为特别价，且保密。
(16)Credit Card (信用卡)：指由银行签发的一种可以作为交易的卡片，代替现金支付的凭证。
酒店常用英语单词
常用英语1、酒店常用词汇1、客房部housekeepingdepartment/dept.2、客房设施roomfacilities3、标准客房（单、双人房）standardroom(single,doubleroom)4、豪华单、双人客房deluxesingle/doubleroom5、商务套房businesssuite6、豪华套房deluxesuite7、总统套房presidentialsuite8、大床king-sizebed9、两张标准床twinbeds10、门door11、门把手doorhandle12、锁lock13、防盗眼/猫眼spyhole/spyeye14、衣柜wardrobe15、衣柜滑门wardrobeslidingdoor16、衣柜灯wardrobelight17、衣架hanger18、西装架suithanger19、裙架skirthanger20、裤架trousershanger21、衣镜dressingmirror22、保险箱safebox23、小冰箱/小酒吧minibar24、酒柜cocktailcabinet25、行李架baggagerack26、写字台writingtable27、梳妆台dressingtable28、抽屉drawer29、电视机TVset(TV:television)30、遥控器remotecontrol31、咖啡桌coffeetable32、椅子chair33、安乐椅easychair34、床垫mattress35、床头板headboard36、床头柜bedsidecupboard37、挂画picture38、电话telephone39、文具用品stationery40、活页夹folder/file41、圆珠笔ballpen42、铅笔pencil43、信纸writingpaper44、信封envelope45、服务指南servicedirectory46、电话索引telephonedirectory47、电视节目指南movieguide48、宾客意见书guest’sevaluation49、深圳市导游图guidemapofShenZhen50、酒店简介hotel’sbriefintroduction51、房价表roomrates/roomtariff52、客房物品配置单/赔偿价格单roomequipmentpricelist53、饮料单roomdrinklist54、记事本memo55、台灯desk/tablelamp56、床头灯bed-sidelamp57、落地灯floorlamp58、壁灯walllamp59、挂灯/吊灯pendantlamp/hangingpendant60、吸顶灯ceilingfittinglamp61、应急灯emergencylamp62、卧具Linen63、床罩bedcover(doublepeople双人，individual单人)64、枕套pillowcase65、枕头/枕芯pillow66、床垫罩单fittedsheet67、床单flatsheet68、毛毯blanket69、鸭绒被comforter70、被子quilt71、地毯carpet72、大巾/浴巾bathtowel73、中巾/毛巾towel74、细巾/手巾handtowel75、地巾/脚巾floortowel/bathmat76、浴巾架towelrack77、毛巾架towelbar78、防滑垫skidproofmat79、浴室、卫生间bathroom,toilet80、抽式面巾纸facialtissues81、浴缸bathtub82、浴帘showercurtain83、莲蓬头showerhead84、水龙头tap85、电吹风hair-dryer86、镜子mirror87、插座/多功能插座socketmulti-functionsocket88、剃须刀shaver/razor89、牙刷toothbrush90、牙膏toothpaste91、梳子comb92、香皂soap93、枧盅/肥皂碟soapdish94、洗发液shampoo95、沐浴液bathfoam96、浴帽showercap97、漱口杯garglecup98、洗脸盆washbasin99、玻璃杯glass100、杯垫coaster101、抽水马桶toilet/watercloset102、马桶水箱watertank103、厕纸toiletpaper(arollof…一卷)104、厕纸架toiletpaperholder105、卫生袋sanitarybag106、拖鞋slippers(apairof…一双)107、亮鞋擦shoeshine108、针线包sewingkit109、烟灰缸ashtray110、窗帘curtain111、滑动窗slidingwindow112、礼品袋presentbag113、洗衣袋laundrybag114、洗衣单laundrylist115、干洗及烫衣单dry-cleaningandpressinglist 116、烫衣板ironingboard117、熨斗iron/flatiron118、送餐服务roomservice119、早餐门牌doorknobmenu120、茶叶tea121、红茶blacktea122、乌龙茶oolongtea123、茉莉花茶jasminetea124、绿茶greentea125、咖啡coffee126、咖啡伴侣coffeemate127、糖sugar128、盖杯liddedcup129、袋泡茶teabag130、冷水壶coldwaterkettle/pot131、热水壶thermosbottle132、汤匙spoon133、碟子plate134、托盘tray135、饮料drink136、可口可乐coca-cola137、喜力啤酒Heneikenbeer138、百威啤酒Budweiserbeer139、清凉茶grassjellydrink140、椰子汁coconutmilk141、矿泉水mineralwater142、粒粒橙snappyorange143、红牛redbulldrink144、“请勿打扰”牌donotdisturb145、门框doorframe146、开关switch147、空调airconditioner148、温度调节器temperatureadjuster159、空调排格airconditionervent160、烟雾感应器smokesensor161、自动洒水器sprinkler162、垃圾桶wastebasket163、紧急出口emergencyexit164、服务按钮/铃bellbutton/callbutton165、赔偿compensation166、免费freeofcharge167、早餐卷breakfastvoucher168、泡茶maketea169、铺床makeabed170、中国日报ChinaDaily171、投诉complaint172、处理投诉settleacomplaint173、无烟楼层nosmokingfloor174、微笑服务smilingservice175、身份证identitycard/IDcard176、护照passport177、留言leaveamessage178、贵重物品valuables179、楼层服务台floorstation180、楼层服务员chambermaid/floorattendant181、楼层领班roomsupervisor182、电梯elevator/lift183、胶水glue184、剪刀scissors(apairof…一把)185、变压器transformer186、拉开窗帘drawthecurtains187、拉上窗帘drawbackthecurtains188、照相机camera189、叫醒服务wake-upcall/morningcall190、健身设备fitnessfacilities191、健康秤/体重计bathroomscales192、加床extrabed193、折叠床/弹簧床Foldawaybed/springbed/rollawaybed 194、标准床Standardbed二、酒店客房术语SpecialTerms1、脏房VD--------vacantdirty2、空房VAC-------vacantroom3、实房OCC-------occupiedroom4、退房C/O------checkout5、入住C/I------checkin6、待修房OOO------outoforder7、酒店占房HU-------houseuse8、重锁DL-------doublelocked9、请勿打扰DND------donotdisturb10、贵宾VIP------veryimportantperson11、外宿OOT------outoftown12、重要贵宾VVIP-----veryveryimportantperson。
酒店英语词汇大全
酒店英语词汇大全information desk 问讯处reception office 接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局效劳处shop 小卖部bar 酒吧间lounge 休息厅roof garden 屋顶花园billiard-room 球房dining-room, dining hall 餐厅cloak-room 行李房/存衣处basement 地下室boutique 精品商场lobbylounge 大堂吧e*ecutivelounge 行政酒廊cellar 地窖broom closet 杂物室room number 房间号码room key 房间钥匙suite 一套房间single room 单人房间double room 双人房间sitting-room, living-room 起居室lock锁door knob; Door handle门把door knocker 门环safety door hook平安钩sofa, settee 长沙发sectional sofa 拼合沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅folding chair 叠椅swivel chair 转椅rocking chair 摇椅stool 凳子bench 条凳tea table; end table茶几tea trolley 活动茶几night table/stand床头柜hanger 挂钩wall plate 壁上挂盘Chinese painting国画elevator, lift电梯spring 弹簧desk 书桌bookcase 书橱bookshelf 书架cabinet橱柜wardrobe 衣柜round table圆桌writing desk写字台drawer抽屉luggage rack 行李架dresser mirror梳妆镜built-in wardrobe, closet 壁橱chest of drawers 五斗橱screen 屏风hat rack 帽架rug 小地毯carpet 大地毯floor 楼层，地板carpentry (总称)木器bedclothes 床上用品folding bed折叠床sofa bed沙发床single bed 单人床double bed 双人床twin beds 成对床cot小孩床camp bed行军床bed frame床架mattress床垫bed pad床软垫cushion靠垫，垫子/床垫mat 席quilt 被子blanket毯子sheet 床单bedspread 床罩cotton terry blanket 毛巾被pillow 枕头pillowcase 枕套bedding被褥toilet roll, toilet paper 卫生纸perfume 香水toilet tissue卫生纸good-night towel晚安巾towel rail, towel rack 毛巾架towel毛巾face towel面巾bath towel 浴巾bathrobe浴袍evening gown睡袍lady’s sanitary女士卫生袋shower cap淋浴帽nail file指甲挫razor剃须刀comb梳子bath foam沐浴露cosmetics化装品detergent 清洁剂clothes-line 晾衣绳 sponge 海绵 soap 香皂soap dish 皂托tooth paste 牙膏tooth powder 牙粉tooth brush 牙刷 bathroom 浴室 bath tub 浴盆 tap; faucet 水龙头shower nozzle 喷头 shower bath, shower 淋浴 dressingtable 梳妆台 mirror 镜子 washbasin 洗脸盆 toilet, lavatory, washroom 卫生间 water closet, W.C. 厕所；抽水马桶 toilet pot; toilet bowl 马桶 men's room 男盥洗室ladies' room 女盥洗室plunger 橡皮塞子toilet water tank cover 马桶水箱盖toilet board 马桶坐板toilet seat 马桶盖Vase 花瓶bathroomscales 浴室称bath mat 花洒浴室防滑垫running water 自来水transom, transom window 气窗 curtain 窗帘 drapes 挂帘balcony 阳台sash window 上下开关窗shutters 百叶窗Venetian blind 百叶窗帘showercurtain and rod 淋浴帘和架lace curtain 挑花窗帘 windowsill 窗台 rubbish bin 垃极桶 waste-paper basket 废纸篓air-conditioned 有空调设备的radiator 暖气片central heating 暖气ashtray 烟灰碟smoking set 烟具 match 火柴 electric fan 电扇 chandelier, pendant lamp 吊灯swag lamp; pendant light 吊灯socket; bulb holder 灯口fluorescent lamp 日光灯desk lamp 台灯 bedside lamp 床头灯 floor/standard lamp 落地灯 wall lamp 壁灯 lampshade/smokebell 灯罩 bulb holder 灯头 bulb 灯泡 screw-type bulb 罗口灯泡 bayonet-type bulb 卡口灯泡 frosted bulb 磨砂灯泡 opal bulb, opaque bulb 乳白灯泡 switch 开关 socket 插座 electric humidifier 湿度调节器 plug 插头 night stand lamp 床头柜灯dresser lamp 梳妆灯 ceiling lamp 天花板吊灯end table lamp 茶几灯fuse wire 保险丝refrigerator电冰箱temperature adjuster 气温调节制panel 床头柜电钮板door-mat 门前的擦鞋棕垫mosquitoincense 蚊香electric kettle 电热水壶ball pen 原珠笔wallcovering 墙纸TV remove control 电视摇控器remote control holder 摇控架Two-pinsocket 两相插座Three-pin socket 三相插座transformer 变压器shower head 淋浴喷头rotary floor scrubber 洗地机wet vacuums 吸水机thermometer 温度计thermos 热水瓶video cassetterecorder 录像机electric iron 电熨斗iron board 熨斗板trousers press 电热熨裤机rubber glovers 防护手套fire escape plan 走火图gas mask 防毒面具 voltage 电压laundry bag 洗衣袋cloth brush 衣刷peg, hook 衣钩hanger; clothes hanger 衣架hat rack衣帽架shoe polishing 擦鞋效劳shinepaper 擦鞋纸shoe lifter/shoehorn 鞋拔stain 污迹underpants 内裤sweater 毛衣woolen fabrics 毛料织品tie 领带mend修补stitch 补缀sewing kit 针线包manager 经理attendant 效劳员 desk clerk 值班效劳员 waiter 〔餐厅〕效劳员waitress 〔餐厅〕女效劳员rent 租金bill 账单Management 经营、管理market price 市价cashier's desk 兑换处coin硬币check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之…spare (形)多余的postpone (动)延期cancel (动)取消traveler’s cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note纸币registration desk 入宿登记处lobby 大厅identification cardrate of e*change 兑换率conversion rate换算率charge (动)收费bill 帐单change money换钱procedure手续、程序information desk问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…accounting desk 帐务处cash (动)兑换keep (动)保存、保存escalator 自动楼梯ground floor (英)底，层，一楼first floor (英)二楼，(美)一楼second floor (英)三楼，(美)二楼reasonable (形)合理的bank draft 汇票accept (动)承受fill in the form 填表procedure fee/handling charge手续费cold and hot water taps 冷热自来水龙头Ice tong 冰夹Spoon 咖啡匙Bed skirt 床裙Hair dryer 电吹风Shoe basket 鞋篓Scissors 剪刀Clock 闹钟Silk quilt 云丝被Desk dish 台盆Pants hanger 裤衣架Tea cup 茶杯Water cup 水杯Wine cup 酒杯Tooth cup 漱口杯Glass ashtray 玻璃烟缸Porcelain ashtray 瓷质烟缸Telephone 机Soap dish 皂碟Cotton ball bottle 棉球瓶Coffee dish 咖啡碟Eiderdown 羽绒被Water kettle 电热水壶Tea plate 茶盘Washcloth plate 面巾纸盒Laundry basket 送衣篓Towel basket 毛巾篓Depend pillow 靠枕芯Suit hanger 西装衣架住宿登记常用Charger 手机充电器Umbrella 雨伞Washing liquid bottle 洗手液瓶Suit shelf 立式西装架Flashlight 应急电筒Note-paper folder 便笺夹Bath robe 浴泡Service directory 效劳指南Hanger type telephone 挂式机Bath salt bottle 浴盐瓶Cloth brush 衣刷Ice bucket 小冰桶Mechanism health scale 机械安康称 A things plate 消耗品盒 Downy pillow case 羽绒枕芯 Telephone directory 号码簿 Depend pillow case 靠枕套 Patch board 多功能插座 Clothes hanger 普通衣架 Silk hanger 绸衣架 Bathtub 浴缸 Commode 恭桶central air-conditioningsystem 中央空调系统 sprinkle-nozzle, (shower) nozzle 喷头master folio 旅行社代号over-booking 超额预订Occupancy 开房率Forecast 预报E*pected 预计Arrival 到达Departure 离开Carrier 交通工具method of payment 付款方式status 情况firm/company 公司treatment 待遇room type 房间种类agent 代理Guarantee 保证waiting list 候补名单room rate 房价special rate 特价rack rate 对外价net rate 净价record 记录surcharge 效劳费prepaid 预付government ta*政府税group 团队advance deposit 押金booking 订房amendment 更改package 小包价vacancy 空房pick up 接机available 可售房间cancellation 取消guest history 客人资料cooperate 合作hotel representative 酒店代表shuttle bus 穿梭巴士transportation 运输remar 备注delay 延误black list 黑名单registration form 登记表no-smoking floor 非吸烟楼层adjoining room 相邻房connecting room 连通房e*tra bed 加床rollaway bed 折叠床voucher 入住凭据stay over 续住discount 折扣nationality 国籍permanent address 永久地址credit card 信用卡signature 签名valid 有效的house use 内部使用day use 半天租房contract rate 合同价late check out 延迟退房up-selling 推销高价房room status 房态commission 佣金room assignment 房间分配rooming list 分房名单safety deposit bo*保险箱night audit 夜核skipper 逃帐者low/should/peak season 淡/平/旺季post card 明信片sight-seeing 观光city tour 市内游object of stay 停留事由zip code souvenir 纪念品minimum charge 最低消费rate sheets/tariff 价目表high risk 欠帐多的客人COMP(complimentary)免费Service passport 公务护照P.I.A.(pay in cash)已预付Identification cardBusiness travel 公务旅行Private travel 私人旅行Authorization 预授权Visa 签证E*it visa 出境签证Transit visa 过境签证Residence visa 居留签证Travel permit 旅行证Health certificate 安康证书On duty 值班Off duty 下班Entry visa 入境签证Yellow book 黄皮书Quarantine 检疫 C.I.A.(cash in advance)预付Embassy大使馆Consulate 领事馆A.S.A.P.〔as soon as possible 〕尽早 C.O.D.(cash payment on departure)离店时现付D.N.A.(do not arrive)客人未到F.I.T.(foreign individua travele)外国散客O.O.O.(out of order)次序颠倒O.N.O.(one night only)只住一夜S.O.P.(standard operation produce) 标准办理手续Letter of introduction; letter of recommendation 介绍信Inoculation against (cholera, typhoid, paratyphoid)预防〔霍乱、伤寒、副伤寒〕Go through the procedure (formalities)办手续Passport diplomatic passport 外交护照Vaccination certificate 种痘证书Quarantine station (office)检疫站Visa section of public security bureau 公安局签证科Foreign affairs police 外事警办公用品typewriter 打字机typing paper 打字纸carbon paper 复写纸thermo-paper 热敏纸stationery 文具用品letter paper 信笺envelope 信封note book 记事本memo pad便条薄log book 交班薄paper clip曲别针safety-pin平安别针duplioating machine复印机photocopying影印机printing/printer打印/打印机telecommunication电信hard disk硬盘soft disk 软盘business/visitcard 名片stapler钉书机scotch tape透明胶conference room会议室secretarial service秘书效劳translation翻译brochure/booklet小册子equipment rental设备出租slide幻灯片overhead projector投影仪binding装订newspaper rod报纸夹internet 互联网websitedaily salesreport营业日报表rate of roomoccupancy住房率remotionmemorizer 移动存储器room reservation forecast订房预测〔分析〕room reservation report订房报告表行李部常用词汇bell service行李房luggage store-room行李存放处trunk dock行李装卸处baggage cart行李车label ; tab行李标签hotel sticker酒店标签small baggage (luggage)小行李brief case公事包traveling bag旅行袋hand bag; grip sack手提包package包裹small trunk 小箱子suit-case手提箱cosmetic case;toilet case梳妆小提箱suit bag衣服袋carton 纸盒cardboard bo* 硬纸盒(箱)shoulder bag背囊(旅行背袋)personal articles自用物品contraband违禁物品unaccompanied luggage不随行物品NO BUMPING; NO SHOOT切勿投掷NO NOT DROP切勿坠落NO NOT CRUSH切勿压挤USE NO HOOKS勿用手钩FRAGILE易碎物品CAUTION小心HANDLE WITH CARE小心轻放GLASS(WITH CARE)小心玻璃LIQUID 液体物品INFLAMMABLE ERISHABLE易燃物品CORROSIVES易腐物品E*PLOSIVES爆炸物品strap already broken〔束〕带已断POISON毒品KEEP DRY勿受潮KEEP UPRIGHT勿倒置DON’T TURN UPSIDE DOWN切勿倒倾break to pieces敲碎crush压碎smash击碎breakage 破损物already strapped已捆扎rope already broken 绳已断already baled已打包ordinary mail 平信e*press telegram 加快电报special dispatch专电registered fee挂号邮资postcard 明信片accompanied luggage; personal luggage随身行李registered luggage; transported luggage托运行李预订机、车票days班期e*press train快车slow train慢车compartment包房dining car餐车passenger train客车luggage van行李车regular train普通列车hard seat(berth)硬座〔卧〕soft seat( berth)软座〔卧〕sleeper; Sleeping car卧车delay by two hours晚点二小时porterage搬运费departure city出发城市arrival city到达城市class of service等级BW(biweekly)隔周飞行Dep (departure)起飞Arr (arrival)到达FLT/N (flight number)航班号night service夜航single ticket单程票return ticket来回票domestic fare国内票价international fare国际票价ticket validity客票有效期children fare儿童票价cancellation fee取消费e*cess baggage超重行李airport fee机场费no-show charge误机费 air-line航空公司number of stopover中途经停站数free baggage allowance免费行李non-stop flight中途不着陆飞行no refund will be granted不予退款through e*press(train)直达列车special e*press(train)特快列车freight car, goods wagon货车厢b erth (up per\midd le\l ower) 卧铺〔上、中、下〕occupying a separate seat单独占一座位reconfirmation of reservation定座再确认must travel in the company of an adult passenger需有成人陪伴同行civil aviation administration of china(CAAC)中国民用航空局总机〔OPERATOR〕e*tension number分机号telephone hold the line勿挂线area code区号country code国家代码collect call对方付款put through转local call /city call市话hang up挂线long distance call长途wake up call/morning call叫醒效劳telephone directory 簿can't hearsomebody听不见can't get through打不通inland telegram 国内电报switchboard 交换台central e*change 总局The connection is bad.听不清operator 员house phone 内部special line 专线dial a number拨号码hold the line别挂can't put somebody through接不通ordinary telegram 普通receiver听筒telephone number 号码replace the phone挂上Line, please.请接外线The line is busy(engaged)占线call somebody up打给*人IDD(international direct dialing)国际直拔DDD(domestic direct dialing)国内直拔operator/switch board/p.b.*. (private branch e*change) 总机节日Valentine’s day情人节New year’s day元旦Spring festival春节The lantern festival元宵节Easter复活节Mid-noonday中秋节National day国庆节Thanksgiving day感恩节Christmas eve平安夜Christmas圣诞节Labour’s day劳动节April fool’s day愚人节水果strawberry草莓lotus roots莲藕apple苹果mango芒果plum梅子grapefruit 西柚guava番石榴longan 龙眼pomelo 柚watermelon西瓜honey-melon蜜瓜date枣子papaya木瓜cherry樱桃pear梨grape 葡萄peach桃子pineapple 菠萝banana 香蕉lyche 荔枝coconut 椰子部门General Manager’sOffice总经理办公室director of e*ecutive office行政办主任restaurant &kitchen coordinator餐厅划菜员(F/O) Front Office 前台(HSKP)Housekeeping客房部Shopping Arcade商场Staff Canteen员工食堂Laundry Dep. 洗衣房general manager总经理e*ecutive office行政办e*ecutive secretary行政办秘书mail clerk收发员bell captain行李主管chief operator 总机主管information clerk问讯restaurant supervisor餐厅主管hostess餐厅应接员restaurant captain餐厅开单员kitchen waiter传菜员e*ecutive chef行政总厨head chef厨师长cook 炉灶厨师butcher切配厨师cold kitchen cook冷盘配菜员chef西餐厨师bartender酒吧调酒师baker 面包房操作工pastry cook 点心工steward餐具管事dishwasher洗碟工grill chef厨房烧烤工food hygiene食品检验员senior supervisor资深主管floor butler客房楼面值班员recreation center康乐中心gymnasium attendant康乐效劳员sauna attendant桑拿效劳员swimming pool attendant游泳池效劳员beautician美容员barber/hair dresser理发员masseur masseuse按摩员presser熨烫工washer洗涤工delivery boy/mail客衣收发员sales clerk销售员financial controller财务经理chief accountant财务主管accounting clerk 总帐报表员payable/receivable clerk 往来结算员property control财产核算员cost control工资核算员purchasing manager采购经理food storeroom supervisor食品采保主管food buyer食品采购员food receiver食品验收员fresh food store-man 海鲜保管员dry food store-man 食品干货保管员payroll master劳资员personnel assistant人事员trainer培训员staff canteen supervisor员工食堂主管chief security officer 保卫部经理security office保卫员director of fire center 消防中心主任fireman消防员guard 门卫patroller巡逻员chief engineer工程部经理mechanician机修工air-conditioning man空调工lift man电梯工boilerman锅炉工key keeper钥匙工plumber水电维修工carpetman 地毯墙纸工季节、月份、星期Spring春天Summer夏天Autuner秋天Winter冬天Monday星期一Tuesday星期二Wednesday星期三Thursday星期四Friday星期五Saturday星期六Sunday星期天January一月February二月March三月April四月May五月June六月July七月August八月September九月October十月November十一月December十二月常见病症flu(influenza)流行感冒a shot of 打一针a touch of flu 有些染上流行感冒absorbent cotton药棉acupuncture针灸alcohol酒精anaesthetic麻醉剂Appendicitis阑尾炎blood transfusion输血bowel movements〔stool〕大便complications并发症constipation便秘corpuscle〔red/whit〕血球diarrhoea 泻肚digestive system 消化系统disinfectant 消毒剂glucose 葡萄糖inoculation预防注射intravenous injection 静脉注射intra-muscular injection肌肉注射sulfadiaine消炎片mercurochrome红药水patent medicine pills 成药丸retch 恶心twinge阵痛allergic医]过敏的, 患过敏症的abscess脓肿ache酸痛asphy*iated窒息body temperature体温choking憋气cold fits阵冷convulsions痉挛dizzy, vertigo眩晕dull pain隐痛fever发热hacking cough不断干咳hawking咳痰hunger缺氧inertia无力itching痒inflammation充血loss of appetite食欲不振obstruction阻塞paralysis 麻痹running nose流鼻涕sharp pain剧痛shock休克sore一碰就痛stomach-ache胃痛suffocation堵闷twitching发炎anemia贫血cardiogram心电图cerebral commotion脑震荡cramps抽筋vomit 呕吐stomach trouble胃病eczema湿疹dermatosis皮肤病arthralgia关节痛back achedislocation腰疼fracture骨折disintegration of bones骨裂arthritis关节炎alcoholism酒精中毒food poisoning食物中毒contraceptive避孕药alergosis过敏症doctor’s order医嘱dose用量infectious 传染性unire小便nausea恶心unconscious不省人事artery动脉asthma哮喘bronchitis支气管炎insomnia失眠pink eye 红眼，火眼long-sightedness远视short-sightedness近视squint斜视heart-stroke中暑anti-epidemic clinic防疫站denta hospital牙科医院Hospital of Chinese medicine中医医院Infectious disease hospital 传染病院Institute of oncology肿瘤研究院maternitas 产科医院special hospital专科医院tuberculosis hospital结核医院in-patient department住院部isolation ward隔离病房lying-in room产房observation ward观察病房Chinese academy of medical science中国医学科学院中国小吃英文表达中式早點Clay oven rolls 烧饼Fried bread stick 油条Fried leek dumplings 韭菜盒Boiled dumplings水饺Steamed dumplings蒸饺Steamed buns 馒头Steamed sandwich割包Rice and vegetable roll饭团Egg cakes 蛋饼preserved egg皮蛋Salted duck egg 咸鸭蛋Soybean milk豆浆饭类Rice porridge稀饭Plain white rice 白饭Glutinous oil rice油饭Glutinous rice 糯米饭Braised pork rice 卤肉饭Fried rice with egg 蛋炒饭Sweet potato congee 地瓜粥面类Wonton & noodles 馄饨面Sliced noodles 刀削面Spicy hot noodles 麻辣面Sesame paste noodles 麻酱面Duck with noodles 鴨肉面Eel noodles 鱔魚面Seafood noodles 乌龙面Oyster thin noodles牡蛎细面Flat noodles 板条Rice noodles 米粉Fried rice noodles 炒米粉Green bean noodle 冬粉汤类Fish ball soup 鱼丸汤Meat ball soup 貢丸汤Egg & vegetable soup蛋花汤Clams soup 蛤蜊汤Oyster soup 牡蛎汤Seaweed soup 紫菜汤Sweet & sour soup 酸辣汤Wonton soup 馄饨汤Pork intestine soup猪肠汤Pork thick soup 肉羹汤鱿鱼汤Squid soupSquid thick soup花枝羹甜点Vegetarian gelatin 爱玉Tomatoes on sticks 糖葫芦Longevity Peaches 长寿桃Glutinous rice sesame balls芝麻球Hemp flowers麻花Horse hooves 双胞胎冰类Mein mein ice 绵绵冰Oatmeal ice麦角冰Sweet potato ice 地瓜冰Red bean with milk ice紅豆牛奶冰Eight treasures ice 八宝冰Tofu pudding 豆花果汁Sugar cane juice 甘蔗汁Plum juice 酸梅汁Star fruit juice杨桃汁Herb juice青草茶点心Oyster omelet牡蛎煎Stinky tofu (Smelly tofu)臭豆腐Oily bean curd油豆腐Spicy hot bean curd麻辣豆腐Prawn cracker虾片Shrimp balls虾球Spring rolls 春卷Chicken rolls蛋卷Salty rice pudding碗糕Rice tube pudding 筒仔米糕Red bean cake 红豆糕Bean paste cake 绿豆糕Glutinous rice cakes 糯米糕Fried white radish patty 萝卜糕Taro cake 芋头糕Taiwanese Meatballs肉圆Pyramid dumplings 水晶饺Rice-meat dumplings 肉丸Dried tofu 豆干其他Angelica duck当归鸭Betel nut槟榔Hot pot 火锅Pork , pickled mustard green noodles 榨菜肉丝面外交用或常用缩写H．E．(his e*cellency)阁下H．M．〔 his majesty〕陛下H．R．H．〔his royal highness〕殿下P．C．〔pour condolence〕吊唁P．F．〔pour feliciter〕谨贺P．P．C．〔pour prender conge〕辞行P．R．〔pour remercier〕谨谢Begum 贵夫人〔印巴称呼〕BO…波〔对高级军官尊称〕P．P．〔pour presenter〕谨介绍H．I．M．(his imperial majesty)皇帝陛下R．S．V．P．〔repondez s’il vous plait〕候复ASAP〔as soon as possible〕尽快FYI〔for your information〕谨此通知IRC〔internet relay chat 〕网上聊天R AND R〔rest and rela*ation〕放松休息Burmese styles 缅甸称呼His E*cellency Mr. Prime Minister and Mrs总理阁下和夫人.His E*cellency阁下(对总统，总理，外长，部长，大、公使和显要人物的尊称；对王族，贵族，军人或低于部长的官员一般不用)His or Her Highness殿下〔对亲王，王子，公主等到的称呼〕His Royal Highness亲王殿下〔对太子和直系王族的尊称〕Honorable对英联邦系统常用于部长，大臣和议员的称呼Maung貌〔男人一般谦虚的自称〕Respected and beloved〔特别〕亲爱的Respected and dear亲爱的Samdech亲王〔柬埔寨称呼〕Thakin德钦〔主人的意思〕Their Majesties King ** and the Queen对国王和王后的称呼Tu。
酒店常用英语词汇
酒店常用英语词汇Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订（不是预定）Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ；Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员酒店岗位：客房预定room reservation客满fully booked房间种类types of rooms双人房double room标准房standard room双床房twin room高级房superior room豪华房deluxe room商务房executive room套房suite普通套房junior room高级套房senior suite总统套房Presidential suite朝南的房间 a room facing south 公寓套房studio room连通房connecting room相邻房adjoining room没有按预定抵店no show确认信letter of confirmation 服务费service charge额外费用extra charge班车shuttle bus全价full price折扣价discounted price标准价rack rate优惠价special price免费complimentary rate特大号床king-size bed大号床queen-size bed推迟postpone空房Vacancy/vacant room取消cancel/cancellation更改change预定book/reserve自动门automatic door登记入住check in结帐check out一件行李 a piece of baggage/luggage 背包shoulder bag纸箱cardboard box手提箱briefcase汽车行李箱luggage trunk送行李send up填写fill out名牌name tag夜床服务turn –down service 打扫房间make up稍稍整理tidy up洗衣项目laundry items加快服务express service核对check包间private room菜单menu套餐set menu定满了fully booked租rent计划表schedule推举recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair （与书桌配套的）椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消travelers cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P.市场营销部sales & Marketing Division 销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department 工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务。
酒店行业英文专业术语
酒店行业英文专业术语1. Accommodation - 住宿，提供的给予睡觉休息的场所。
2. Adjoining Room –相邻房间3.Advanced Deposit –订金，客人为了预定房间而提前支付给酒店一笔直按金。
4. Amenities - 设施5.Cancellation - 客人取消订房6. Banquet - 宴会7.Advance Payment - 预付金/押金，按照酒店财务规定和有关规定，前台服务员要求客人预先支付房费和不可预测费用的付费方式。
8. Bed and breakfast (B&B) - 早餐及住宿9. Bellboy - 行李员10. Booking - 预订11. Buffet - 自助餐12. Check-in - 办理入住手续13. Check-out - 办理退房手续14. Complimentary - 提供给某个客人的不需要收费的房间15. Concierge - 礼宾员16. Conference room - 会议室17. Customer service - 客户服务18. Deluxe - 高级豪华19. Double room - 双人间20. Doorman - 酒店门童21. Executive suite - 行政套房22. Front desk - 前台23. Full board - 全包24. Housekeeping - 客房服务25. Guest - 客人26. Gym - 健身房27. Hospitality - 款待28. Hostel - 青年旅社29. Hotelier - 酒店业者30. Housekeeper - 客房服务员31. In-room dining - 客房送餐32. Key card - 门卡33. Laundry - 洗衣房34. Linen - 床品35. Lobby - 大堂36. Mini-bar - 迷你酒吧37. Maid - 女仆38. Meeting room - 会议室39. No-show - 未到者40. Occupancy - 入住率41. Online booking - 网上预订42. Package - 套餐43. Porter - 行李搬运工44. Rate - 房价45. Receptionist - 前台接待员46. Reservation - 预订47. Restaurant - 餐厅48. Room service - 客房服务49. Suite - 套房50. Tip - 小费51. Valet parking - 代客泊车52. All-inclusive - 一切包括53. Arrivals - 到达/到店54. Average Room Rate - 平均房价55. Attractions - 景点56. Boutique hotel - 精品酒店57. Business center - 商务中心58. Concierge desk - 礼宾台59. Departures - 离开60. Destination - 目的地61. Front office - 前台办公室62. Full-service hotel - 全服务酒店63. Group booking - 团队预订64. Hospitality industry - 酒店业65. Housekeeping supervisor - 客房部主管66. Inn - 小旅馆67. Late check-out - 延迟退房68. Lounge - 休息室69. Loyalty program - 忠诚度计划70. Luxury hotel - 豪华酒店71. Meeting planner - 会议策划者72. Motel - 汽车旅馆73. Night audit - 夜审74. Occupancy rate - 入住率75. Online travel agency (OTA) - 网络旅行社76. Overbooking - 超售77. Pillow menu - 枕头菜单78. Reception - 接待处79. Resort - 度假村80. Revenue management - 收益管理81. Room rate - 房价82. Sales manager - 销售经理83. Self-catering - 自助式84. Single room - 单人间85. Spa - 水疗中心86. Staff - 员工87. Standard room - 标准间88. Staycation - 居家度假89. Turndown service - 晚间整理服务90. Upsell - 升级销售91. Vacation rental - 度假租赁92. Wi-Fi - 无线上网93. Butler - 男管家94. Conference center - 会议中心95. Reservation agent - 预订代理人96. Front-of-house - 前台部门97. Revenue per available room (RevPAR) - 每间可用客房收入98. Housekeeping cart - 打扫房间的推车99. Room occupancy - 房间占用率100. Reservations manager - 预订经理101. Concierge services - 门房服务102. Housekeeping department - 客房部门103. Room inventory - 房型库存104. Room service attendant - 客房服务员105. Guest satisfaction - 客人满意度106. Hospitality management - 酒店管理。
酒店词汇
酒店英语词汇Tourist guide 导游sauce cook 调味汁厨师restaurant manger 饭店经理rooms division manger 房务部经理second chef副厨师长second waiter副领班Trainee manger见习经理receptionist接待员bar operative酒吧服务员Hotel accountant 酒店会计chief accountant；financial controller酒店主管会计；财务总监Housekeeping manager客房部经理chamber maid客房女服务员Executive housekeeper；head housekeeper客房部主管doorman （门房）门童Headwaiter；captain领班floor attendant 楼层服务员travel agent 旅游中介Pantry man配餐员front desk manager 前台经理front supervisor前台领班Front office manager 前厅经理assistant front office manager前厅副理Cleaner清洁工food checker食品检验员vegetable cook蔬菜厨师Materials manager 物料经理western-style restaurant manager 西餐部经理Executive assistant manager 行政副经理assistant banquet manager 宴会部副经理Banquet manager宴会部经理night manager 夜班经理hotel greeter 迎宾员Reservation manager预订部经理Chinese-style restaurant manager中餐部经理Resident manager 驻店经理front clerk；reception clerk总台接待员酒店岗位客房预定room reservation 客满fully booked 房间种类types of rooms双人房double room 标准间standard room 双人床twin room高级房superior room 豪华房deluxe room 普通套房junior room高级套房senior suite 总统套房president suite 朝南房间a room facing south没有按预定抵店no show 确认信letter of confirmation 服务费service charge额外费用extra charge 全价full price 折扣价discounted price标准价rack price 优惠价special price 免费complimentary rate推迟postpone 空房vacancy /vacant room 取消cancel/cancellation更改change 预定book/reserve 自动门automatic door 背包shoulder bag一件行李a piece of baggage/luggage 纸箱cardboard box 手提箱briefcase汽车行李箱luggage trunk 送行李send up 填写fill out 名牌name tag夜床服务turn-down service 打扫房间make up 稍稍整理tidy up洗衣项目laundry items 加快服务express service 核对check 包间private room 菜单menu 套餐set menu 定满了fully booked 租rent 计划表schedule 推荐recommend酒店内设施Adapter连接器brief case公文包out of order坏了coupon奖券Food mall食品街ancient culture street古文化街fire sprinkler灭火喷淋Coat hanger大衣架pillow枕头heating control加热控制ice tongs 冰夹Chair椅子bedside table床头桌ceiling light顶灯luggage stand行李架Swimming bag游泳袋power socket电源插座note pad记事薄Shoe basket鞋篮ice bucket冰桶security latch安全门Dry cleaning docket干洗单breakfast menu 早餐菜单light switch灯开关Air condition vent空调排风口pillow case枕套coffee table咖啡桌Wall paper壁纸hair dryer吹风机standing lamp地灯valet stand衣服架switch开关desk chair（与桌子配套的）椅子Laundry docket洗衣单chest of drawers 带抽屉的柜厨sheer curtains纱窗帘Desk lamp台灯television cabinet电视柜single bed 单人床double bed双人床Wastebasket字纸篓tea trolley活动茶几night table床头柜first floor（英）二楼Folding screen屏风hanger挂钩plug插头wall plate壁上挂盘Chinese painting国画elevator，lift电梯drawer抽屉second floor三楼（英），二楼（美）Spring弹簧cushion靠垫，垫子socket插座，插口sitting room起居室V oltage电压floor楼层，地板carpentry木器（总称）tea table茶几Bedclothes床上用品quilt被子mattress床垫thermos热水瓶Transformer变压器酒店部门电脑部门E.D.P 市场营销部sale&marketing division 销售部sales department 公关部public relation department 预订部reservation department客务部room division 前厅部front office department 管家部housekeeping department 餐饮部food&beverage department 康乐部recreation and entertainment department工程部engineering department 保安部security department行政部rear-service department 商场部shopping arcadeForbidden city故宫high-speed wireless internet高速无线上网F&B餐饮Expatriates /expats外籍人士mansion/service-apartment酒店式公寓English tea英式下午茶GTS中国旅行社prepaid cell预付型手机Toiletries洗漱用品morning call唤醒服务。
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Hotel酒店英语词汇大全information desk 问讯处reception office 接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop 小卖部bar 酒吧间lounge 休息厅roof garden 屋顶花园billiard-room 球房dining-room, dining hall 餐厅men's room 男盥洗室ladies' room 女盥洗室cloak-room 存衣处basement 地下室cellar 地窖broom closet 杂物室room number 房间号码room key 房间钥匙suite 一套房间single room 单人房间double room 双人房间sitting-room, living-room 起居室sofa, settee 长沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅folding chair 叠椅swivel chair 转椅rocking chair 摇椅stool 凳子stool 凳子bench 条凳tea table 茶几，bookcase 书橱bookshelf 书架wardrobe 衣柜built-in wardrobe, closet 壁橱chest of drawers 五斗橱screen 屏风hat rack 帽架rug 小地毯carpet 大地毯single bed 单人床double bed 双人床twin beds 成对床mattress 褥子,床垫quilt 被blanket 毯子sheet 床单bedspread 床罩cotton terry blanket 毛巾被pillow 枕头pillow 枕头pillowcase 枕套mat 席cushion 垫子bathroom 浴室bath tub 浴盆shower bath, shower 淋浴cold and hot water taps 冷热自来水龙头sprinkle-nozzle, (shower) nozzle 喷头dressingtable 梳妆台mirror 镜子washbasin 洗脸盆towel 毛巾toilet, lavatory, washroom 卫生间water closet, W.C. 厕所；抽水马桶toilet roll, toilet paper 卫生纸bath towel 浴巾bathrobe 浴衣towel rail, towel rack 毛巾架sponge 海绵waste-paper basket 废纸篓thermometer 温度计balcony 阳台balcony 阳台sash window 上下开关窗shutters 百叶窗transom, transom window 气窗curtain 窗帘lace curtain 挑花窗帘windowsill 窗台air-conditioned 有空调设备的radiator 暖气片central heating 暖气ashtray 烟灰碟smoking set 烟具electric fan 电扇chandelier, pendant lamp 吊灯fluorescent lamp 日光灯desk lamp 台灯bedside lamp 床头灯floor lamp 落地灯wall lamp 壁灯lampshade 灯罩bulb holder 灯头bulb 灯泡screw-type bulb 罗口灯泡bayonet-type bulb 卡口灯泡frosted bulb 磨砂灯泡opal bulb, opaque bulb 乳白灯泡information desk 问讯处reception office 接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop 小卖部bar 酒吧间lounge 休息厅roof garden 屋顶花园billiard-room 球房dining-room, dining hall 餐厅men's room 男盥洗室ladies' room 女盥洗室cloak-room 存衣处basement 地下室cellar 地窖broom closet 杂物室room number 房间号码room key 房间钥匙suite 一套房间single room 单人房间double room 双人房间sitting-room, living-room 起居室sofa, settee 长沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅folding chair 叠椅swivel chair 转椅rocking chair 摇椅stool 凳子stool 凳子bench 条凳tea table 茶几，bookcase 书橱bookshelf 书架wardrobe 衣柜built-in wardrobe, closet 壁橱chest of drawers 五斗橱screen 屏风hat rack 帽架rug 小地毯carpet 大地毯single bed 单人床double bed 双人床twin beds 成对床mattress 褥子quilt 被blanket 毯子sheet 床单bedspread 床罩cotton terry blanket 毛巾被pillow 枕头pillow 枕头pillowcase 枕套mat 席cushion 垫子bathroom 浴室bath tub 浴盆shower bath, shower 淋浴cold and hot water taps 冷热自来水龙头sprinkle-nozzle, (shower) nozzle 喷头dressingtable 梳妆台mirror 镜子washbasin 洗脸盆towel 毛巾toilet, lavatory, washroom 卫生间water closet, W.C. 厕所；抽水马桶toilet roll, toilet paper 卫生纸bath towel 浴巾bathrobe 浴衣towel rail, towel rack 毛巾架sponge 海绵waste-paper basket 废纸篓thermometer 温度计balcony 阳台balcony 阳台sash window 上下开关窗shutters 百叶窗transom, transom window 气窗curtain 窗帘lace curtain 挑花窗帘windowsill 窗台air-conditioned 有空调设备的radiator 暖气片central heating 暖气ashtray 烟灰碟smoking set 烟具electric fan 电扇chandelier, pendant lamp 吊灯fluorescent lamp 日光灯desk lamp 台灯bedside lamp 床头灯floor lamp 落地灯wall lamp 壁灯lampshade 灯罩bulb holder 灯头bulb 灯泡screw-type bulb 罗口灯泡bayonet-type bulb 卡口灯泡frosted bulb 磨砂灯泡opal bulb, opaque bulb 乳白灯泡switch 开关socket 插座plug 插头telephone 电话electric iron 电熨斗peg, hook 衣钩clothes-hanger 衣架door-mat 门前的擦鞋棕垫manager 经理attendant 服务员desk clerk 值班服务员waiter （餐厅）服务员waitress （餐厅）女服务员rent 租金酒店前台英语概述在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。
正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。
例如：非正式英语正式英语What’s your name? May I have your name?您贵姓？请问您贵姓大名？Do you want some tea? Could you like some tea?您要喝茶吗？请问您想喝茶吗？Over here, please. Could you come this way please?这边请。
请您往这边走好吗？* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。
* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check that for you.”（请稍候，我来帮您确认），然后请有能力处理的人前来协助。
* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.* 正视对方的眼睛，以显示出你的信心和诚意。
但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。
但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
二.基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4.Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。
]1．自己要做什么事时，就使用May I ~ May I have your name, please?请问尊姓大名May I have your check-out time, please?请问您什么时候结帐离开？May I see your passport, please?请让我看一下您的护照好吗？May I know your nationality, please?请问您的国籍是什么？2．麻烦客人时，可使用Could you ~ Could you fill out the form, please?请您填写这张表格好吗？Could you write that down, please?请您写下来好吗？Could you draft the fax, please?请您写下传真的草稿好吗？Could you hold the line, please?请不要挂电话好吗？3．询问客人的喜好或是做什么时，可使用Would you ~Would you like tea or coffee?请问您要喝茶还是咖啡？Would you like to take a taxi?请问您要搭计程车吗Would you mind sitting here?请问您介意坐在这里吗？** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。