酒店基础英语

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酒店常用英语

酒店常用英语

酒店常用英语一、名词解释1、front desk 前台2、house room 客房3、operator 总机,话务员4、business centre 商务中心5、assistant manager 大堂副理6、reception 接待7、morning call 叫醒服务8、VIP=very important person 贵宾9、laundry service 洗衣服务10、single room 单间double room 双人间triple 三人间suite 套间deluxe room 豪华间vacant room 空房11、upstairs上楼12、second第二13、elevator电梯14、basement地下室15、corridor走廊尽头16、advice忠告17、customer service centre 房务中心18、shopping centre购物中心19、toilet卫生间20、towel毛巾21、restaurant餐厅22、bredkfast/lunch/dinner 早餐/午餐/晚餐23、steak 牛排24、tea 茶25、bread 面包26、soap 香皂27、cup 杯子28、vegetable 蔬菜二、问候语1、Good morning(afternoon、evening)madam/sir早上(下午、晚上)好,女士/先生2、Welcome to our hotel. 欢迎入住我们大厦。

3、Wish you a most pleasant stay in our hotel.祝您在我们酒店入住愉快。

4、Thank you for your advice(information/help).谢谢您的忠告(信息/帮助)。

5、You are welcome./Not at all. 不用谢。

6、It’s my pleasure. 很高兴为您服务。

7、I’m sorry./Excuse me. 对不起,抱歉。

酒店基础公共英语资料

酒店基础公共英语资料
酒店基础英语 第三部分 (1)
三、月份 The months of the year
一月 二月 三月 四月 五月 六月
January (Jan.) February (Feb.) March (Mar.) April (Apr.) May (May.) June (Jun.)
七月 July (Jul.) 八月 August (Aug.) 九月 September (Sep.) 十月 October (Oct.) 十一月 November (Nov.) 十二月 December (Dec.)
■ 希望您不介意。 ---I hope you don’t mind.
■ 请原谅,我要走开一下,我马上回来。 ---Please excuse me for a moment. I won’t be long.
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酒店基础英语 第一部分 (9)
六、感谢语
■ 非常感谢。
Thank you very much! ■ 多谢了。 Thanks a lot! ■ 感谢您的光临。 Thanks for your coming.
■ 欢迎您到我们酒店(餐厅)! ---Welcome to our hotel! / Restaurant!
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酒店基础英语 第一部分 (4)
三、征询语
■ 请问怎么称呼?
---How can I address you, please? (地道美语) ■ 请问您尊姓大名?
---May I know / have your name, please? ■ 我能帮您什么吗?
■ 不用谢。 ---You are welcome! / Not at all!
■ 我马上去做。 ---I’ll do it at once! / I’ll do it right now!

酒店常用英语

酒店常用英语

酒店常用英语文件编码(008-TTIG-UTITD-GKBTT-PUUTI-WYTUI-8256)酒店常用英语Lobby 大堂Front office 前厅Receptionist 前台接待员Register 登记registration card 登记单Reservation list 预定单Waiting Reservation list 等候预定Overbooking 超额定房Fully booked 满房Procedure 手续,程序Form 表格Message 留言Breakfast coupon 早餐券Voucher 优惠券Promotion 推广Discount 折扣Room card/key 房卡Group rooming list 团队用房单Room status 房态Vacant ready 可卖房Vacant clean 干净房Vacant dirty 脏房Arrival 到达Expect arrival 预计到达Early arrival 提前到达Departure 离店Expect departure 预计离店Early check-out 提前离店Late check-out 延迟离店Extend 延长Extend departure 延期Extend stay 续住Postpone/delay 延期Cancel 取消Guarantee 担保Confirm 确认Accept 接受Inform 通知Count 数,点数Apologize道歉Suggest 建议Arrange 安排Deliver 投递,传送Prepare 准备Send 派遣Scan 扫描Block 阻塞Release 再出租Room available 可用房Room occupied 已占用房Out of order 维修房Day use 日用房House use 酒店用房Discrepancy 误差Complimentary room 免费房Occupancy 出租率Room type 房型Single room 单人房Double room 双人房Twin room/Standard room 标准间Suite (一套)房间,指拥有一室一厅或多室多厅的房子King Executive Suite 行政套房Deluxe Executive Suite 豪华行政套房Premier Suite 至尊套房Presidential Suite 总统套房EF, Executive Floor 行政楼层Conference room 会议室Multi-function hall 多功能厅Balcony 阳台Scene 景色,景象Counter 柜台Bath 浴室Shower 淋浴Extra bed 加床Room rate 房价Room charge 房租Special rate 优惠价Market price 市价Service charge 服务费Price list 价目表Room charge sheet 房价表Upgrade 升级Forecast 预报Package 包价Walk in 散客(无预定)Deposit 押金Receipt 收据Credit card 信用卡Great Wall Card 长城卡Master Card 万事达卡American Express Card运通卡VISA Card 维萨卡Check/Cheque 支票Travel cheque 旅行支票Bank draft 汇票foreign currency外币Currency 货币Exchange 兑换Exchange rate/Rate of exchange 兑换率Conversion rate 换算率Cash 现金Coin 硬币Exchange memo 兑换水单Identity card 身份证Passport 护照Address 地址Visa 签证Visa available 签证有效期Nationality 国籍Signature ( sign) 签字Change room 换房Fine 罚金Miscellaneous charge 杂费Procedure fee 手续费Bill 账单Invoice 发票Direct bill Purchase 购买Free of charge 免费Off-season 淡季Peak-season 旺季Copy 复印Print 打印Fax 传真Envelope 信封,封套Staple 订书钉Stick 粘贴,张贴Sticker 背后有粘胶的标签。

酒店基础常用英语

酒店基础常用英语

FOR ALL HOTEL GUEST SERVICE AGENT所有酒店员工用Basic English- Greeting 基础常用英语- 问候:1.Good morning, Sir/Ma’am! 早上好!先生/太太2.Good afternoon, Sir/Ma’am! 下午好!先生/太太3.Good evening, Sir/Ma’am! 晚上好!先生/太太4. Good night, Sir/Ma’am! 晚安!先生/太太5. How do you do! 您好6.Nice to meet you! 很高兴见到您!7.Welcome to our hotel, sir! 先生,欢迎您到我们酒店来!8.Hello! Long time no see, Mr. Chau! 您好!好久不见!9.Hello! How are you, Mr. Danny? 您好!您好吗,丹尼先生?10. Hello, how are you? 您好吗?11.Fine, thanks. And you? 很好,谢谢!您好吗?Basic English1- Farewell 基础常用英语1- 道别:12.Good bye! 再见!13.Have a nice day! 祝您过得愉快!14.Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。

15.I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。

(客人刚入店时)16.I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。

(客人在饭店逗留期间)17.I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。

(客人离店时)18.Goodbye and thank you for coming. 再见,谢谢您的光临。

酒店常用英语

酒店常用英语

酒店常用英语如下:1. 预定房间:- I would like to make a room reservation.(我想预定一个房间。

)- Can I book a room for [number of nights]?(我可以预订[number of nights]晚的房间吗?)- What are your room rates?(你们的房间价格是多少?)- Do you have any available rooms for [date]?(你们有[number of rooms]个房间在[date]日期可用吗?)2. 入住和退房:- I have a reservation under the name of [your name].(我有一个以[你的名字]预订的房间。

)- What time is check-in/check-out?(入住/退房时间是几点?)- Could you please provide me with a key card for room [room number]?(请给我提供[房间号]的房卡。

)- I would like to extend my stay for [number of nights].(我想延长[number of nights]晚的住宿。

)- Can I have a late check-out?(我可以延迟退房吗?)3. 房间设施:- Is breakfast included in the room rate?(早餐包含在房价内吗?)- Could you send someone to fix the air conditioning in my room?(能派人来修理我房间的空调吗?)- Can I have an extra pillow/blanket/towel, please?(我可以要一个额外的枕头/毯子/毛巾吗?)- How does the Wi-Fi work in the hotel?(酒店的Wi-Fi如何使用?)- Is there a hairdryer/iron in the room?(房间里有吹风机/熨斗吗?)4. 其他服务:- Where is the nearest restaurant/bank/pharmacy?(最近的餐厅/银行/药店在哪里?)- Can you help me arrange transportation to the airport/train station?(你能帮我安排去机场/火车站的交通吗?)- Could you recommend any local attractions or sightseeing spots?(你能推荐一些当地的景点吗?)- What time does the hotel gym/pool/spa open/close?(酒店的健身房/游泳池/水疗中心什么时候开放/关闭?)。

酒店基础英语

酒店基础英语

---------------------------------------------------------------------------------------------------------------酒店基础英语1、问候语a.Good morning/afternoon/evening.早上/下午/晚上好b.May I help you?有什么需要帮忙吗?c.What can I do for you?有什么可以帮助您吗?d.Anything I can do for you sir/madam?先生/女士,我可以为您做什么吗?2、常用词组a. please/thank you/I’m sorry /excuse me/pardon me请/谢谢/不好意思/打扰一下/对不起3、常用称呼a. Sir/Madam/Miss/Ladies/Gentlemen先生/女士/小姐/女士/先生4、常用语言a. Glad to meet you.很高兴见到您!--------------------------------------------------------------------------------------------------------------- 很高兴见到您!c. Welcome to our hotel!欢迎来到我们的酒店!d. How are you today?你好吗?e. I ‘m fine,thank you。

我很好,谢谢。

f. Goodbye. Thank you for coming. Hope to see you again. 再见。

谢谢您的光临。

欢迎下次光临。

g. Have a pleasant(nice)day!祝愿您度过愉快的一天!。

英语学习:最常用的基础酒店英语汇总!

英语学习:最常用的基础酒店英语汇总!

【导语】如何让新来的⼩伙伴快速上⼿也是酒店各部门培训员的重要任务,今⽇分享酒店前台常⽤基础英⽂。

以下内容由整理发布,欢迎阅读参考!更多相关讯息请关注!01预订 reservations1、Good evening, XX Hotel, Reception, how may I help you? / What can Ido for you?晚上好,XX酒店,总台,需要帮忙吗?2、What kind of room would you like to book?您要什么样的房间呢?3、We have single rooms ,double rooms, business, deluxe suites and a presidential suite.我们有单⼈房、双⼈房、商务套房、豪华套房和总统套房。

4、What kind of room do you want? And for when?您想订什么房间?什么时候要?5、Forwhat dates, please?什么⽇期的?6、Wait a moment, please. Let me check the recent reservations.请稍等⼀下,让我查⼀下最近的订房情况。

7、Just amoment, please. Let me check and see if there is a room available?请稍等,我查⼀下是否有空房?8、Yes, we do have a single room for tomorrow.我们明天有单⼈房。

9、I′m sorry, but we′refully booked for single rooms. Would you like to have a double room?很抱歉,单⼈房全部预订出去了。

双⼈房可以吗?10、I′m sorry, but the hotel is full on that date.很抱歉,但那天,酒店客满。

酒店英语知识点总结

酒店英语知识点总结

酒店英语知识点总结1. 预订和入住- 预订房间:make a reservation/book a room- 确认预订:confirm the reservation- 入住登记:check in- 退房:check out- 订房确认单:booking confirmation- 订金:deposit- 房卡:room key- 赠送的服务:complimentary services- 免费WiFi:free Wifi- 预付款:pre-payment- 房型选择:room selection2. 服务设施- 酒店大堂:hotel lobby- 行李服务:luggage service- 24小时前台服务:24-hour front desk service- 自助餐厅:buffet restaurant- 酒吧:bar- 中餐厅:Chinese restaurant- 游泳池:swimming pool- 按摩服务:massage service- 健身房:fitness center- 会议室:conference room- 商务中心:business center- 免费停车:free parking- 室外花园:outdoor garden- 游乐场:playground3.客房设施- 标准房间:standard room- 套房:suite- 单人间:single room- 双人间:double room- 电视:television- 免费饮料:complimentary drinks- 迷你吧:mini bar- 室内取暖/空调:room heating/air conditioning- 私人浴室:private bathroom- 免费洗漱用品:complimentary toiletries- 24小时客房服务:24-hour room service- 免费报纸:free newspaper- 公共电脑/打印服务:public computer/printing service - 浴袍和拖鞋:bathrobe and slippers4.用餐- 房间送餐:room service- 自助早餐:buffet breakfast- 午餐:lunch- 晚餐:dinner- 点菜:à la carte- 自助餐:buffet- 酒水:beverages- 特色菜肴:signature dishes- 饮食偏好:dietary preferences- 预订餐厅:book a table5.支付和结算- 结账:settle the bill- 支付方式:payment method- 现金支付:cash payment- 信用卡支付:credit card payment- 预付/押金:pre-pay/deposit- 发票:invoice- 账单:bill- 结算方式:settlement method- 优惠活动:promotion6.沟通与投诉- 表达需求:communicate needs- 投诉服务不满:complain about unsatisfactory service - 申请更换房间:request for a room change- 解决问题:resolve issues- 语言沟通:language communication- 翻译服务:translation service- 客户关怀:customer care- 满意度调查:satisfaction survey7.礼仪与礼貌- 接待礼仪:reception etiquette- 礼貌用语:polite phrases- 尊重个人隐私:respect personal privacy- 解决纠纷:resolve disputes- 提供帮助:offer assistance- 眼神交流:eye contact- 礼貌态度:polite attitude- 礼貌行为:polite behavior以上是酒店英语知识点的总结,希望对您有所帮助。

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酒店基础英语酒店基础英语酒店基础英语(一)1、您好。

How do you do.2、您好吗?How are you?3、见到您真高兴。

Nice to meet you.4、早上(下午、晚上)好。

Good morning, (afternoon, evening). 酒店基础英语-欢迎语  Welcomes5、欢迎光临**宾馆。

Welcome to ** hotel.6、欢迎入住我们酒店。

Welcome to stay in our hotel.7、欢迎您来这里用餐。

Welcome to have your meals here.8、希望您住店愉快。

Hope you’ll enjoy your staying here.9、欢迎您到我们餐厅来。

Welcome to our restaurant.酒店基础英语(二)酒店基础英语-答谢语 Thanks10、非常感谢。

Thank you very much.11、感谢您的到来。

Thanks for your coming.12、多谢。

Thanks a lot.13、您太客气了。

It’s very kind of you.14、您的心地真好。

Thank you for your kindness.15、感谢您的建议。

Thank you for your suggestion.16、感谢您的合作。

Thank you for your cooperation.17、感谢您入住我们酒店。

Thank you for staying our hotel.18、感谢您的夸奖。

Thank you for your praise.19、我真不知道要怎样感谢您才好。

I don’t know how I can thank you enough.20、我真是感谢您。

I do appreciate your help.21、花费您宝贵的时间了。

I appreciate your precious time.22、一点也不。

Not at all.23、不客气。

You are welcome.酒店基础英语(三)酒店基础英语-道歉语    Apologies24、对不起。

I’m sorry.25、劳驾。

Excuse me.26、对不起,这是我的错。

I’m sorry, it’s my fault.27、抱歉让您久等了。

Sorry to have kept you waiting.28、抱歉打扰您了。

Sorry to disturb you.29、抱歉打扰你了。

Sorry to interrupt you.30、对此我很抱歉。

I’m very sorry to this.31、我为此道歉。

I apologize for this.32、抱歉占用您一些时间。

I am sorry to take a few minute of your  time.  33、对不起,我没明白您的意思,我马上请我们经理过来。

I’m sorry, I don’t understand. I’ll get the manager.34、抱歉给您添麻烦了。

I’m sorry to have given you so much trouble.35、我为我刚才所说的话道歉。

I apologize for what I’ve said just now.36、给您带来的不便我们表示抱歉。

We are sorry for the inconvenience.37、没关系。

That’s all right.38、算了吧。

Let’s forget it.39、对不起,我马上就办。

I’m sorry, I will do it right away.40、听到这件事我很抱歉。

I’m sorry to hear that.酒店基础英语(四)酒店基础英语-征询和问答Asking & Answers41、我能帮你吗?May I help you?42、我能为你做什么?What can I do for you.43、我有什么能为你做的?Anything I can do for you?44、这样可以吗?Is that all right.45、我为您登记时请您坐下好吗?Would you please take a seat whileI check it for you.46、是的,当然。

Yes, of course.47、明白了。

I see.48、我马上把它取过来。

I’ll get it at once.49、这是我的荣幸。

My pleasure.50、很乐意为您效劳。

I’m at your service.51、恐怕不行。

I’m afraid not.酒店基础英语(五)52、请稍等,电梯马上就到了。

Just a moment, the elevator will be here.53、服务员马上就到。

The waiter will be with you in a minute.54、没问题。

That’s no problem.55、还需要点别的吗?Anything else, sir?56、让我来帮您一下吧。

Let me give you a hand.57、我可以进来吗?May I come in.?58、您先走,先生。

After you, sir.59、坐这里可以吗?Would you like to sit here?60、您要去哪里,先生。

Where are you going, sir?61、我领你去房间,好吗?Shall I show you your room?62、能告诉我您的名字吗?May I have your name?63、给您。

Here you are.酒店基础英语(六)酒店基础英语-提醒用语 Notice64、请走好。

Mind your step.65、请小心。

Please be careful.66、别担心。

Don’t worry.67、放心好了。

Take it easy.68、请稍等。

Just a moment, please.酒店基础英语-电话用语 Calling69、早上好,**部门,我能帮你吗?Good morning, ** department. MayI help you?70、您需要留口讯吗?Would you like to leave a message?71、您能再说一遍吗?I beg your pardon?72、对不起,线路正忙,要不您晚点再打来?I’m sorry, the line is busy. will you call later?73、请不要挂断,我将为您接通。

Hold the line, please. I’ll put you through.74、请稍等,我叫他接听电话。

Just a moment, I’ll get him at once.75、我将向他转达这个意思。

I’ll pas s the message to him.76、先生,线路已经接通。

The line is through, sir.酒店英语面试1、您认为您的岗位职责有哪些?What do you think of your responsibility for this job?2、您的英语水平如何?How do you like the level of your English skill?3、能用英语自我介绍吗?Could you introduce yourself in English?5、如果酒店正式录取您,您上班第一件事是做什么?If you are employ by the hotel , what will you do firstly?6、请画出西餐banquet流程图.Please illustrate the procedure of western restaurant banquet.7、您如何理解服务行业的“服务意识”?How do you comprehend the “service consciousness” of service trade?8、您是如何理解职业道德的?How do you perceive the morality of career?9、请举例您在工作中遇到的几件困难,而您是如何克服的?Could you list some difficulties during your work? And how did you conquer them?10、您对您以前的直属领导有何看法?How do you like your senior leader who led you directly before?11、您的人生观是什么?What is your philosophy?12、您对自己未来五个的计划是什么?What are the five plans for yourself in the future?13、您都用业余时间学习些什么?What are you studying in your spare time?14、你的期望待遇是什么?What kind of treatment do you expect?15、请介绍你的家庭。

Would you mind introducing your family?16、请你用英文介绍目前服务的公司。

Could you introduce the company which you are serving in English?17、如果我酒店雇用你,你觉得可以为部门带来什么样的贡献?What could you make a contribution to our hotel if you are employed by our hotel?18、你开始投入找工作的时间有多久了?How long have you been looking for the job?19、你是怎么知道我们招聘这个职位的呢?How do you know the message that we have this vacancy?20、除了工资,还有什么福利最吸引你?Besides the salary, what welfare attract you mostly?21、你参加过什么业余活动?What amateur activities have you ever taken part in ?最新酒店前台英语会话最新酒店前台英语会话,酒店里所使用的英语会话,您应该牢记这些实用的酒店英语会话酒店前台英语Welcome to our hotel. 欢迎光临。

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