酒店基础英语
酒店英语
酒店基础英语必知必会常见句子：1. Please/ thank you /excuse me(sorry) /you are welcome /good bye 请/谢/对不起/不客气/再2.Good morning /afternoon /evening ，sir /madam.早上/中午/晚上好，先生/女士3.Welcome to YuFu hot springs hotel 欢迎来到鱼凫国都温泉大酒店4.I am the assistant manager /receptionist/operator/concierge我是大堂副理/接待员/总机/礼5.（How）may I help you? What can I do for you? 我可以帮助您吗？/有什么可以为您效劳？6.please wait for a moment /wait a moment /minute please请稍等7.I know a little English ,but not much.我懂一点英语，但是不多。
8. I beg your pardon please 请您再说一遍9. Could you speak a little more slowly, please? 请您再将慢一点可以吗？9.ok/ sure /no problem/certainly 表示肯定9. MayI have your room number? /what’s your room number? 请问您的房号是多少呢？10. Would you please show me your room card? 请出示您的房卡。
11. If there is any problem in your room please dial “0”for HSKP(house keeping)若果您有任何需要请拨“0”12.The hot springs center is open from 09:30AM-01:00AM.温泉中心的营业时间是09:30-01:0013. The operator can provide wake-up /morning call service at any time. 总机提供24小时叫醒服务14. If your want to have something to eat, please call “6178”, the room service is 24 hours at your service. 如果您需要在房间用餐，请拨电话6178，送餐部24小时为您服务。
酒店常用英语
酒店基础英语短语天外天Han master汤泉宫Hot-spring Palace[ ′pælis]绿野名人居Green Celebrity Villa会议中心Conference Center [′ kɔnfərəns]白金会馆Platinum Hall [′plætnəm]预订Reservation/Booking前厅办公室Front Office前台/接待处Front Desk / Reception洗衣房/洗好的衣服; 待洗的衣服Laundry[′lɔ:ndri] 商务中心Business Center送餐服务Room service酒吧Bar大堂吧Lobby bar/Lounge收银处Cashier’s美容中心Beauty salon[′sælɔ:ŋ]健身房Healthy Room台球室Billiard [′biljəd] room棋牌室 Chess Room乒乓球室Tennis room咖啡店Coffee shop夜总会Night clubKTV包房KTV Rooms桑拿浴室 Sauna[′sɔ:nə, ′s aʊ-] rooms宴会厅Banquet Hall会议厅 Conference Hall公共区域 Public Area宴会包房 Banquet Room中餐厅 Chinese Restaurant西餐厅 Western Restaurant总机 Service Centre总机接线员 Service Centre Operator行李员 Bellboy楼层服务员 Floor attendant服务员（男）Waiter服务员（女）Waitress接待员Receptionist收银员Cashier客房部Housekeeping Department Room Division(HSKP/RD) 餐饮部 Food & Beverage Dept. (F&B)行销业务部Sales & Marketing Department (S&M)工务部 Engineering Dept. (ENG)采购部Purchasing Division (PD)外联部Public Relation Dept. (PR)人力资源部 Human Recourse Dept. (H&R)财务部 Finance / Financial Dept.(FIN)秘书处Secretary Dept.(SD)球场营运部Golf Operation Dept.(GD)草坪绿化工程部Lawn Green & Engineer Division (LGD)安管部Security Department(SEC)董事长Board Chairman总经理 General Manager副总经理 Deputy General Manager [′depjuti]财务总监 Finance Controller行销业务总监 S&M Director客房总监 Director of HSKP部门经理 Department Manager部门副经理 Outlet Assistant Manager主管 Supervisor领班 Captain人力资源总监 H&R Director餐饮部经 F&B Manager无理由，无借口No Excuse不定期抽查 Spot Check文件分选柜，文件架上的小间隔 Pigeonhole[′pɪdʒən′həʊl] 级别，水准Level [′levl]优先权，优先考虑的事Priority [prai′ɔriti]员工Staff [stɑ:f]确认，证实 Confirm [kən′fə:m]再次证实，再次确认Re-confirm议程,日程Agenda[ə′dʒendə]营救，援救Rescue值班经理MOD Manger On Duty 无论如何，不管怎么样No How部门负责人Department Head忘记 Forget更新，修正，校正Update最后期限Dateline。
酒店常用英语
酒店常用英语一、名词解释1、front desk 前台2、house room 客房3、operator 总机，话务员4、business centre 商务中心5、assistant manager 大堂副理6、reception 接待7、morning call 叫醒服务8、VIP=very important person 贵宾9、laundry service 洗衣服务10、single room 单间double room 双人间triple 三人间suite 套间deluxe room 豪华间vacant room 空房11、upstairs上楼12、second第二13、elevator电梯14、basement地下室15、corridor走廊尽头16、advice忠告17、customer service centre 房务中心18、shopping centre购物中心19、toilet卫生间20、towel毛巾21、restaurant餐厅22、bredkfast/lunch/dinner 早餐/午餐/晚餐23、steak 牛排24、tea 茶25、bread 面包26、soap 香皂27、cup 杯子28、vegetable 蔬菜二、问候语1、Good morning（afternoon、evening）madam/sir早上（下午、晚上）好，女士/先生2、Welcome to our hotel. 欢迎入住我们大厦。
3、Wish you a most pleasant stay in our hotel.祝您在我们酒店入住愉快。
4、Thank you for your advice（information/help）.谢谢您的忠告（信息/帮助）。
5、You are welcome./Not at all. 不用谢。
6、It’s my pleasure. 很高兴为您服务。
7、I’m sorry./Excuse me. 对不起，抱歉。
酒店常用英语
酒店常用英语文件编码（008-TTIG-UTITD-GKBTT-PUUTI-WYTUI-8256）酒店常用英语Lobby 大堂Front office 前厅Receptionist 前台接待员Register 登记registration card 登记单Reservation list 预定单Waiting Reservation list 等候预定Overbooking 超额定房Fully booked 满房Procedure 手续，程序Form 表格Message 留言Breakfast coupon 早餐券Voucher 优惠券Promotion 推广Discount 折扣Room card/key 房卡Group rooming list 团队用房单Room status 房态Vacant ready 可卖房Vacant clean 干净房Vacant dirty 脏房Arrival 到达Expect arrival 预计到达Early arrival 提前到达Departure 离店Expect departure 预计离店Early check-out 提前离店Late check-out 延迟离店Extend 延长Extend departure 延期Extend stay 续住Postpone/delay 延期Cancel 取消Guarantee 担保Confirm 确认Accept 接受Inform 通知Count 数，点数Apologize道歉Suggest 建议Arrange 安排Deliver 投递，传送Prepare 准备Send 派遣Scan 扫描Block 阻塞Release 再出租Room available 可用房Room occupied 已占用房Out of order 维修房Day use 日用房House use 酒店用房Discrepancy 误差Complimentary room 免费房Occupancy 出租率Room type 房型Single room 单人房Double room 双人房Twin room/Standard room 标准间Suite （一套）房间，指拥有一室一厅或多室多厅的房子King Executive Suite 行政套房Deluxe Executive Suite 豪华行政套房Premier Suite 至尊套房Presidential Suite 总统套房EF, Executive Floor 行政楼层Conference room 会议室Multi-function hall 多功能厅Balcony 阳台Scene 景色，景象Counter 柜台Bath 浴室Shower 淋浴Extra bed 加床Room rate 房价Room charge 房租Special rate 优惠价Market price 市价Service charge 服务费Price list 价目表Room charge sheet 房价表Upgrade 升级Forecast 预报Package 包价Walk in 散客（无预定）Deposit 押金Receipt 收据Credit card 信用卡Great Wall Card 长城卡Master Card 万事达卡American Express Card运通卡VISA Card 维萨卡Check/Cheque 支票Travel cheque 旅行支票Bank draft 汇票foreign currency外币Currency 货币Exchange 兑换Exchange rate/Rate of exchange 兑换率Conversion rate 换算率Cash 现金Coin 硬币Exchange memo 兑换水单Identity card 身份证Passport 护照Address 地址Visa 签证Visa available 签证有效期Nationality 国籍Signature ( sign) 签字Change room 换房Fine 罚金Miscellaneous charge 杂费Procedure fee 手续费Bill 账单Invoice 发票Direct bill Purchase 购买Free of charge 免费Off-season 淡季Peak-season 旺季Copy 复印Print 打印Fax 传真Envelope 信封，封套Staple 订书钉Stick 粘贴，张贴Sticker 背后有粘胶的标签。
酒店基础常用英语
FOR ALL HOTEL GUEST SERVICE AGENT所有酒店员工用Basic English- Greeting 基础常用英语- 问候：1.Good morning, Sir/Ma’am! 早上好！先生/太太2.Good afternoon, Sir/Ma’am! 下午好！先生/太太3.Good evening, Sir/Ma’am! 晚上好！先生/太太4. Good night, Sir/Ma’am! 晚安！先生/太太5. How do you do! 您好6.Nice to meet you! 很高兴见到您！7.Welcome to our hotel, sir! 先生，欢迎您到我们酒店来！8.Hello! Long time no see, Mr. Chau! 您好！好久不见！9.Hello! How are you, Mr. Danny? 您好！您好吗，丹尼先生？10. Hello, how are you? 您好吗？11.Fine, thanks. And you? 很好，谢谢！您好吗？Basic English1- Farewell 基础常用英语1- 道别：12.Good bye! 再见！13.Have a nice day! 祝您过得愉快！14.Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。
15.I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。
（客人刚入店时）16.I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。
（客人在饭店逗留期间）17.I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。
（客人离店时）18.Goodbye and thank you for coming. 再见，谢谢您的光临。
酒店常用英语
酒店常用英语如下：1. 预定房间：- I would like to make a room reservation.（我想预定一个房间。
）- Can I book a room for [number of nights]?（我可以预订[number of nights]晚的房间吗？）- What are your room rates?（你们的房间价格是多少？）- Do you have any available rooms for [date]?（你们有[number of rooms]个房间在[date]日期可用吗？）2. 入住和退房：- I have a reservation under the name of [your name].（我有一个以[你的名字]预订的房间。
）- What time is check-in/check-out?（入住/退房时间是几点？）- Could you please provide me with a key card for room [room number]?（请给我提供[房间号]的房卡。
）- I would like to extend my stay for [number of nights].（我想延长[number of nights]晚的住宿。
）- Can I have a late check-out?（我可以延迟退房吗？）3. 房间设施：- Is breakfast included in the room rate?（早餐包含在房价内吗？）- Could you send someone to fix the air conditioning in my room?（能派人来修理我房间的空调吗？）- Can I have an extra pillow/blanket/towel, please?（我可以要一个额外的枕头/毯子/毛巾吗？）- How does the Wi-Fi work in the hotel?（酒店的Wi-Fi如何使用？）- Is there a hairdryer/iron in the room?（房间里有吹风机/熨斗吗？）4. 其他服务：- Where is the nearest restaurant/bank/pharmacy?（最近的餐厅/银行/药店在哪里？）- Can you help me arrange transportation to the airport/train station?（你能帮我安排去机场/火车站的交通吗？）- Could you recommend any local attractions or sightseeing spots?（你能推荐一些当地的景点吗？）- What time does the hotel gym/pool/spa open/close?（酒店的健身房/游泳池/水疗中心什么时候开放/关闭？）。
酒店基础英语
---------------------------------------------------------------------------------------------------------------酒店基础英语1、问候语a.Good morning/afternoon/evening.早上/下午/晚上好b.May I help you?有什么需要帮忙吗？c.What can I do for you?有什么可以帮助您吗？d.Anything I can do for you sir/madam?先生/女士，我可以为您做什么吗？2、常用词组a. please/thank you/I’m sorry /excuse me/pardon me请/谢谢/不好意思/打扰一下/对不起3、常用称呼a. Sir/Madam/Miss/Ladies/Gentlemen先生/女士/小姐/女士/先生4、常用语言a. Glad to meet you.很高兴见到您！--------------------------------------------------------------------------------------------------------------- 很高兴见到您！c. Welcome to our hotel！欢迎来到我们的酒店！d. How are you today？你好吗？e. I ‘m fine，thank you。
我很好，谢谢。
f. Goodbye. Thank you for coming. Hope to see you again. 再见。
谢谢您的光临。
欢迎下次光临。
g. Have a pleasant（nice）day！祝愿您度过愉快的一天！。
英语学习：最常用的基础酒店英语汇总！
【导语】如何让新来的⼩伙伴快速上⼿也是酒店各部门培训员的重要任务，今⽇分享酒店前台常⽤基础英⽂。
以下内容由整理发布，欢迎阅读参考！更多相关讯息请关注！01预订 reservations1、Good evening, XX Hotel, Reception, how may I help you? / What can Ido for you?晚上好，XX酒店，总台，需要帮忙吗？2、What kind of room would you like to book?您要什么样的房间呢？3、We have single rooms ,double rooms, business, deluxe suites and a presidential suite.我们有单⼈房、双⼈房、商务套房、豪华套房和总统套房。
4、What kind of room do you want? And for when?您想订什么房间？什么时候要？5、Forwhat dates, please?什么⽇期的？6、Wait a moment, please. Let me check the recent reservations.请稍等⼀下，让我查⼀下最近的订房情况。
7、Just amoment, please. Let me check and see if there is a room available?请稍等，我查⼀下是否有空房？8、Yes, we do have a single room for tomorrow.我们明天有单⼈房。
9、I′m sorry, but we′refully booked for single rooms. Would you like to have a double room?很抱歉，单⼈房全部预订出去了。
双⼈房可以吗？10、I′m sorry, but the hotel is full on that date.很抱歉，但那天，酒店客满。
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Showing directions 指路
满庭芳中餐厅Fragrant Pavilion Chinese Restaurant 娱乐中心Recreation Center
爵士吧Mardi Gras Jazz Bar 水城Water World
职位缩写:GM/DGM/RM/ DFC 总经理/副总经理/驻店经理/副财务总监
Handling Complaints 处理投诉
What’s wrong / the matter? 请问有什么事？ I’m very sorry about that! 非常抱歉！ It’s all free of charge. 这些是免费的。 Please take your time and enjoy your meal. 请慢用，就餐愉快。 Sorry to keep you waiting. 对不起，让您久等。 We’ll try our best to help you. 我们会尽力帮您的。
Telephone Manner 电话英语
Communication 交际
Structure句型: 答应客人要求时 Certainly sir/madam. I’ll do it for you right away. 拒绝客人要求时 I’m afraid we don’t have this kind of service. I’m terribly sorry. 听不明白时 I beg your pardon, sir. / Pardon? 不知道如何回答 One moment, please./ Just a moment, please. I’ll check that for you.
Showing directions 指路
The expression of each department:
行政办公室Executive Office 前厅部Front Office (F/O) 餐饮部Food & Beverage (F&B) 客房部Housekeeping (HSKP) 财务部Accounting (A/C) 市场营销部Sales & Marketing (S&M) 保安部Security (SECU) 工程部Engineering (ENG) 水疗部Royal Spa (SPA) 人力资源部Human Resources (HR)
• 很高兴见到你.
– Can I help you? / What Can I do for you?
• 我能为做些您什么吗？ • Welcome to our hotel / Restaurant. • 欢迎到我们酒店/餐厅来! • Did you sleep well last night？ 您昨晚睡得好吗？
ห้องสมุดไป่ตู้
1. The Café Royal is on the first / ground floor. 咖啡厅在一楼/底层。 2. Please turn left / right. 请向左/右转。 3. Please go upstairs/downstairs. 请上楼/下楼。 4．Go straight ahead. 笔直走。 5. It is opposite the bar. 在酒吧对面。 6. Please go across the lobby，and you will see the lobby lounge. 请穿过大堂，你就可以看到大堂吧
Telephone Manner 电话英语
1．问候： Good morning, Sofitel Royal Lagoon Dongguan/ Front desk / Chinese Restaurant. This is Mary / Mike speaking. Can I help you? 早上好，御景湾酒店 / 前台 /中餐厅。这是玛丽/麦克。我 能为您效劳吗？ 2．替客人转电话： I’ll put you through, sir. I’ll connect you with the front desk, madam? I’ll transfer your call to… 对方要找的人不在： Sorry he is not in. May I take a message for him? 对不起，他不在。有什么我能转告的吗？ 听不清楚时 I beg your pardon?
Bidding Farewell 道别
Please give my best regards to your family. 请代我向你家人问好。 We hope you enjoyed your stay with us. 希望您在我们酒店过得愉快。 Hope to see you again. 希望能再次见到您。 Hope you’ll have a pleasant trip home. 祝您回家旅途愉快。 Take care! Good-bye and good luck! 保重！再见，祝您好运！ Happy landing! 一路平安！（向上飞机者告别） We look forward to serving you again. 希望能再次为您服务。
日期表达
January, February, March, April, May, June，July, August, September, October, November, December（1 月～12月）
-------What’s the date today? 今天几号? -------It is January 1st, 2004. 今天是2004年1月1日。 Day expression 星期： Monday, Tuesday, Wednesday, Thursday, Friday,
Could you repeat that, sir? Could you speak more slowly, please? Could you speak louder, please? 占线： Sorry, the line is busy. 对不起，占线。 Just a moment please. Hold on please! 请稍等。 请不要挂电话。 Would you please call back tomorrow? 您明天再打电话过来，好吗？ I’m sorry, there is no answer. 对不起，电话没人接。 打错电话 I’m afraid you’ve got the wrong number. 我恐怕你打错电话了！
Showing directions 指路
The words for directions 和方向有关的单词: left—right, up—down, south—north, east—west, 左－右， 上－下， 南－北， 东－西， here—there, in front of—behind, upstairs— downstairs， 这里－那里， 前－后 楼上－楼下 lift / elevator, restaurant, bar, lobby, corridor 电梯， 餐厅， 酒吧， 大堂， 走廊
Saturday, Sunday
(周一～周日）
--------What day is today? 今天星期几？ --------It is Monday/…… 今天星期一/……
Time expression 时间: ---------What’s the time now? / What time is it? 现在几点钟？ ---------It is 8:20am. 现在是8:20.
The expression of numbers表达数字:
• 基数词： • one, two, three, four, five, six, seven, eight, nine, ten, （一～十） • eleven, twelve, thirteen, fourteen, fifteen, sixteen, seventeen, eighteen, nineteen, • （十一～十九） • twenty, thirty, forty, fifty, sixty, seventy, eighty, ninety （二十～九十）
早上好！/ 中午好！/ 晚上好！/ 晚安！
– How are you? How is Amy / your wife / your son? 你好吗？ 埃米、你太太、你儿子好吗？ I’m / she’s / he’s fine. Fine, thanks. And you? 我/她/他很好。 很好，谢谢，你呢？ – Glad to meet / see you!
Ground English 基础英语
酒店介绍
Sofitel Dongguan Royal Lagoon 索菲特东莞御景湾酒店 Sofitel Dongguan Golf Resort 索菲特东莞峰景高尔夫酒店
• Structure句型: •
Greetings 问候
– Good morning / afternoon / evening/ night!
Express wishes and congratulations 表示祝愿与祝贺
Happy new year! 新年快乐! Merry Christmas! 圣诞快乐!
I hope you’ll have a good time. 祝您愉快! Happy birthday! 生日快乐! Congratulations! 祝贺您(恭喜您)! I wish you good health. 祝你身体健康!