第十二讲 迪士尼企业案例分析.
迪斯尼案例分析
迪斯尼案例分析迪斯尼案例分析：一·理论分析本案例应应用由英国里丁大学国际投资和国际企业教授约翰·邓宁（John·H·Dunning）于20世纪70年代提出来的国际生产折衷理论进行分析。
该理论的主要内容是：（一）所有权优势理论所有权优势理论是发生国际投资的必要条件，指一国企业拥有或是能获得的国外企业所没有或无法获得的特点优势。
其中包括：（1）技术优势。
即国际企业向外投资应具有的生产决窍、销售技巧和研究开发能力等方面的优势；（2）企业规模。
企业规模越大，就越容易向外扩张，这实际上是一种垄断优势；（3）组织管理能力。
大公司具有的组织管理能力与企业家才能，能在向外扩张中得到充分的发挥；（4）金融与货币优势。
大公司往往有较好的资金来源渠道和较强的融资能力，从而在直接投资中发挥优势。
（二）内部化优势内部化优势是为避免不完全市场给企业带来的影响将其拥有的资产加以内部化而保持企业所拥有的优势。
其条件包括：（1）签订和执行合同需要较高费用（2）买者对技术出售价值的不确定（3）需要控制产品的使用（三）区位优势区位优势是指投资的国家或地区对投资者来说在投资环境方面所具有的优势。
它包括直接区位优势，即东道国的有利因素；和间接区位优势，即投资国的不利因素。
形成区位优势的三个条件：（1）劳动力成本。
一般直接投资总把目标放在劳动力成本较低的地区,以寻求成本优势；（2）市场潜力。
即东道国的市场必须能够让国际企业进入，并具有足够的发展规模；（3）贸易壁垒。
包括关税与非关税壁垒，这是国际企业选择出口抑或投资的决定因素之一；（4）政府政策。
是直接投资国家风险的主要决定因素。
折衷理论从产业组织理论和国际贸易理论各学说中选择了被认为是最关键的解释变量，即厂商特定资产所有权优势—O，内部化优势—I，国家区位优势—L，根据这三个变量之间的相互联系性来说明对外直接投资及其它各种形式的国际经济活动。
该理论认为，只有当O、I、L三个条件都满足的情况下，投资厂商才愿意进行对外直接投资。
迪士尼公司运营案例分析
Analysis Disney CompanyThe Walt Disney Company is an American diversified mass media corporation with touching every aspect of the entertainment industry, including publishing, television networks, educational materials, cable channels and Internet websites (Smith, Clark, 1999). And it also owns the theme parks all around the world. Disney Company became a “world’s best-known company” which was based on a lot of cartoon characters. Today it is one of the largest media corporations in the world (Siklos, 2009).Development of DisneyDisney Company was formed on 16 October 1923, by Walt Disney and his brother Roy Disney in Los Angeles, which was named the Walt Disney Studio. “It all started with a mouse” (Wasko, p.9, 2013). Before the mouse appeared in the film, Walt did two cartoon series which was called Oswald the Lucky Rabbit and Alice Comedies. However, because of Oswald got involved the problem of copyright, Walt needed to search for a new character. In 1928, the idea of the mouse which was named Mickey came into his mind (Wasko, 2013). And then the great success of Mickey made the company rapidly growing up in Hollywood.During the World War 2, Disney Company has been taken over by US Army troops a lot. However, this situation did not block the development of Disney, at that time, Donald Duck as one of the famous animal characters appeared in short film.After the war, the way that Disney Company developed their films were becoming diversification. Walt started producing television programming with ABC and NBC, which made their characters to show themselves on television. This successful movement let Disney Company goes further — a theme park. The first Disneyland was opened on 1955 (Grover, 1997). Due to these great successful strategies, Disney Company finally becomes a major independent film company in Hollywood (Wasko, 2013).How does The Disney Company grow up?The Disney Company uses diversification strategies to expand its market, which make them to achieve media monopoly and create enormous revenue. Those diversification strategies can be separated into two aspects, horizontal integration and vertical integration.1. Horizontal integrationSince 1993, Disney Company never stopped their footsteps of acquisitions. Disney Company has acquired Miramax Films, Pixar, Marvel Entertainment and Lucas film.“Horizontal integration enables a company to increase market power by cross-promoting or cross-selling a show” (McChesney, p.22, 1999). In 1993, Disney Company acquired Miramax which was a leader in independent film distribution (Wasko, 2013). This move made Disney Company had more market share for adult not only in children market. Through a series of acquisitions, Disney Company obtained more opportunities to distribute different kinds of films, which created new contents to Disney Company.2. Vertical integrationIn 1995, the first Disneyland opened in California. And now, Disney Company already has 7 theme parks around the world which bring Disney Company enormous income. According to the Disney annual report in 2014, Disney parks and resorts contributed $15,099 profits in 2014.In 1996, Disney Company officially acquired ABC, with this merger, “Disney could acquire the entire ABC television network, key ABC affiliates, ABC radio networks, publishing enterprises, ESPN, A&E and Lifetime” (Smith, Clark, p.171, 1999). This decision combined Disney animated film, television program and radio programmingtogether effectively. It made Disney Company occupied a dominant position in the media industry (Wasko, 2013). And in 2001, the Fox Family Worldwide was sold to Disney by News Corp. which known as ABC Family (Columbia Journalism Review).3. DiversificationDisney Company added diversification activities to expand areas of Disney’s operation since 1984 (Wasko, 2013). Due to the acquisition, Disney Company had opportunities to take benefits of technologies from Miramax Films, Pixar and others company have been acquiredAccording to the annual report of Disney Company in 2014, “The Walt Disney Company, together with its subsidiaries, is a diversified worldwide entertainment company with operations in five business segments: Media Networks, Parks and Resorts, Studio Entertainment, Consumer Products and Intera ctive.” Acquisitions and cooperation help Disney to approach new aspect, which lead Disney to permeate in every aspects of life.How wide ranging are its present operations?Disney’s industry distributes in various fields, which include media networks, park and resorts, studio entertainment, consumer products, interactive.Figure 1: from Disney annual report 2014Figure 2: the percetage of revenue of Disney Comany, from Disney annual report 2014 According to these two graph, the revenue of media network and parks and resorts are most important contributions of Disney Company, which occupy more than halfof revenue, almost 74%. And this was due to high programe sales at broadcasting and high quality amenities of theme parks (Disney annual report, 2014).How globalised are its current operations?Disney channels can be a specific example. “The Disney Channels includes over 100 channels available in 34 languages and 164 countries/territories” (Disney annual report, 2014). Therefore, Disney has reached most markets around the world.Figure 3: from Disney annual report 2014MediaNetwork43%Parks andResorts31%StudioEntertainment15%ConsumerProducts8%Interactive3%The major revenue of DisneyCompany segmentsFigure 4: the overseas revenue of Disney Comany in 2014, from Disney annual report 2014 According to figure 4, United States and Canada are the most important markets which contributed $36,769 million in 2014. And from figure 5, we can see that the most income of overseas market is Europe. However Asia as the second market shows a significant increase by compared with the other areas, which shows that Asia market is becoming more important in global market of Disney.In the fields that Disney has apporached, their Theme Parks can be look like a most useful business method to enlarge their overseas markets. For example, before the Hong Kong Disney land built, Hong Kong Special Administrative Region (HKSAR) invested $2.9 billion which included infrastructure improvement and loans to this Disney land and also earned about $780 million from the joint venture (Matusitz, 2009). At the same time, Disney made “four glocalization changes ” to adapt Chinese people ’s preference. “They are (1) reduction of prices; (2) adaptation to local visitors ‘ customs; (3) change of décors and settings; (4) adaptation of labor practices ” (Matusitz, p.671, 2009). Based on these “four glocalization changes ”, Hong Kong Disneyland was more successful.62236181650529903333393012951506160901000200030004000500060007000201220132014overseas revenueEurope Asia Pacific Latin America and OtherHow does Disney influenced by the shareholders and directors?According to Disney Company annual report in 2014, Robert A. Iger is Chairman and Chief Executive Officer of Disney. And there are the five major shareholders of Disney Company:Institutional SummaryNon-institutional Shares39%Institutional Shares61%Figure 5: the ownership sumary of Disney Comany, from NASDAQFigure 6: Top 5 Holders of Institutional Holdings of Disney Comany, from NASDAQFrom these two pie chart, we can see that Institutional Shares hold 61% of Disney Company’s stock. And the main shareholder of Disney Company is The Vanguard Group which is an American investment management company.Disney Company can be influenced and developed through cooperation with company from interlocking shareholders and interlocking directorships, which can be distribute in three areas: Financial institutions, food and drink companies and digtial companies. The diversification of cooperation can be found in many ways, like economy, political and cultural networks.Board of Directors Interlocking CompanySusan E. Aronld The Carlyle Group, McDonalds Corporation John S. Chen Blackberry, Ltd., Sybase Inc.Jack Dorsey Twitter, Inc., Square, Inc.,Robert A. Iger The Walt Disney CompanyFred H. Langhammer Estée Lauder Companies Inc., The ShinseiBankAylwin B. Lewis Potbelly Sandwich, Starwood Hotels & ResortsWorldwideMonica C. Lozano U.S. Hispanic Media, Inc.,Impremedia LLC,Bank of America CorporationRobert W. Matshullat Visa Inc., The Seagram Company Ltd.MorganStanley & Co. Incorporated,The CloroxCompanySheryl K. Sandberg Facebook, Inc., Google Inc., Starbucks Corp.Orin C. Smith Starbucks Corporation, Nike, Inc.,Conservation International, Deloitte & Touche Figure 7: Board of Directors of Disney Company, from The Walt Disney CompanyThe figure 8 can clearly show the interlocking company of Disney Company. As we can see from this table, Langhammer and Lozano are two directors of Disney, at the same time they are the directors of The Shinsei Bank and Bank of AmericaCorporation separately. They can give Disney Company a better financial support and economic security. It is also a stable capital chain of Disney Company.Disney Company and interlocking company cooperation may promote Disney’s market policy. For example, Smith has served as the director of Nike which has a great market share in Chinese market and sponsors many events in China. Therefore, the connection between Disney and Nike may accelerates Disney’s step to enter Chinese market and changes the attitude or policy toward Chinese market. Further more, Disney and Nike have launch sports shoe together ever which played an advocacy role for both brand.Disney Company has its own theme parks and resorts, and those hotels and facilities come from the interlocking companys, like Starwood Hotels & Resorts Worldwide or Deloitte & Touche. Seagram, starbucks and McDonalds companies provide Disney a great convience for food and drinks. Those interlocking companies may in the Disneyland or nearby the Disneyland, which means Disney also gives them a opportunity to achieve the situation of win-win.The interlocking companies of Disney include internet engine, software and social network sites like Google, Facebool, Twitter and Sybase, providing Disney technical support and new platform to branding itself. Taking Google as an example, in 2014, Google and Disney had team up to launch Disney, Pixar and Marvel movies on any device via Google Play(Buhr, 2014).This cooporation can let more people to download Disney movies, no matter what app people are using, they can easily download Disney movies through Google account. Disney and Marvel fans will be able to use any computer or cell phone no matter what software system and watch their movies. This shift satisfys the customer’s need and retain more Disney fans.Advice to Disney Company“ Disney Company covers an extremely wide rang of media/ entertainment activities, from traditional television and film viewing, to theme park visits and sport event attendance ” (Wasko, 2013). It is definitely a diversified entertainment company. The success of Disney Company can be related to its diversified activities. At the same time, Disney Company relies on wide as well as high quality range of products, establishing a well industry brand. With the expansion of Disney industry, it merger a lot of competitive companies like Miramax Films, Pixar and ABC, which reduced competition of market, promoted the capability of Disney and enlarge the extent of Disney Company. Therefore, the superior market share is one of the strengths of Disney Company.However, there are still some weaknesses hidden behind the great advantages of Disney Company. The continued growth of high cost of services and products is a problem for Disney. According to the Disney annual report in 2014, the cost of service increased 6% (almost $1.3 billion) compared with 2013, which was because the higher programming costs at ESPN and ABC Television Networks. And the cost of products increased 2% (almost $120 million). Besides the costs of Disney Company, how to overcome the cultural difference and policy issues are quite weakness for Disney to develop new markets. By compared with North America, the revenue from other regions is much less. Taking Asia as an example, the difference of culture background and policy, Disney Company can only has the theme parks or releases films in Asia, the channels like ESPN or ABC cannot have a place. It is an issue for Disney Company to breakthrough.Disney Company still holds many opportunities which can make the company to grow up. The popularity of internet can be seen as a business opportunity. Nowadays, most of people use internet especially social networks more frequently this situation not only happens on adults also on children. Therefore Disney Company can catch this opportunity to branding themselves on internet, which can be like an advertisement or an online game. From market aspect, Asia as the mostpopulation in the world has a lot of chances for Disney Company to develop and then Disney may has more market shares. Disney Company will grow further by taking those opportunities.There are some threats that Disney Company need to pay attention to. The economic environment is an uncontrollable risk for Disney Company. “Turmoil in the financial markets could increase our cost of borrowing and impede access to or increase the cost of financing our operations and investments” (Disney annual report, 2014). At the same time, under this condition, it can increases the cost of borrowing and makes it difficult to get financing. Another threat is potential competitors, even after Disney Company acquired many diversified corporations. Disney Company needs a large number to make it run which lead to high costs of wage, medical fees and allowance. Disney annual report stated that there are about 180,000 employees working in Disney Company. Therefore, the huge expenditure is not a small burden for Disney Company. However, a variety of unpredictable events are a potential threat which may reduce demand for products of Disney.Although there are a lot of weakness and threats, Disney Company has strategies to alter that. In order to avoid the threat of uncontrollable economy, it requires Disney Company to alter the business strategy or restructuring of its business, even this operation may increase the costs. Disney Company needs to attract new investments and expand new business line (Disney annual report, 2014). Maintaining a low debt ratio is useful way to avoid the problem of financing. In addition, Disney should limit the increasing of costs to look for cheaper labor in global markets.Disney can improve their level of localization to narrow the cultural difference and reduce competition when they expand their global markets. For example, Happy Valley is a famous amusement park in china which will share the market with Disneyland. Disney can increase the localization of elements and in some extent reduce the price of ticket to promote competitiveness.Nowadays, people have variety ways to use media. Mobile phone is a mainstream in people’s daily life, presenting that Disney should keep pace of technology. The apartment of Disney could develop their own applications for their consumers. As Disney annual report said in 2014, “The media entertainment and internet businesses in which we participate increasingly depend on our ability to successfully adapt to shifting patterns of content consumption through the adoption and exploitation of new technologies.” Therefore, the priority place should be given to keep pace with new media and new technologies for Disney in the future.ReferencesBuhr, S. (2014). Disney And Google Partner Up For Disney Movies Anywhere Access On Google Play. Techcrunch. Retrieved 16 November, 2015 fromColumbia Journalism Review. (2013). THE Walt Disney Company Timeline. Retrieved 13 November, 2015 fromGrover, R. (1997). The Disney touch: Disney, ABC & the quest for the world's greatest media empire. Chicago: Irwin Professional Pub.Matusitz, J. (2011). Disney’s successful adaptation in Hong Kong: A glocalization perspective. Asia Pacific Journal of Management, 28(4), 667-681.McChesney, R. W. (1997). The Global Media Giants. Extra, USA.Nasdaq. (2015). Walt Disney Company (The) Ownership Summary. Retrieved 13 November, 2015 fromSiklo,R. (2009). Why Disney Wants Dreamworks. Fortune. Retrieved 16 November, 2015 fromSmith, D. and Clark, S. (1999). Disney: The first 100 years. New York: Hyperion Books.The Walt Disney Company, Fiscal Year 2014 Annual Financial Report And Shareholder Letter. Retrieved 16 November, 2015 fromWasko, J. (2001). Understanding Disney: The manufacture of fantasy. Cambridge: Polity.。
迪斯尼企业文化案例分析
迪斯尼企业文化案例分析迪斯尼一名游客在不远处不小心打翻了可乐瓶子，虽然他迅速捡起来了，但还是有大半瓶的可乐撒到了地上，这名游客也没有理会，径直走开了（呵呵，肯定是祖国大陆的游客，这在内地是司空见惯的事，也没什么大惊小怪的），然而，附近的一名保洁员迅速地跑了过来（我也不知道他是怎么留意到可乐撒到地上的，也许是他的眼睛一直像雷达一样到处巡视吧），一边招呼游客不要踩到地上的可乐（这很重要，要是游客的鞋上沾上了可乐，他所到之处都将被可乐污染），一边开始清扫，按我们通常的惯例，用拖把把可乐拖干就算大功告成了吧。
不，那名保洁员首先用洁白的吸水纸铺在可乐污迹上，吸干可乐（当时他的手边没有地拖，只是口袋里装了很多吸水纸），然后倒一些清水在污迹上，用扫把反复擦洗，再用吸水纸吸干污水，再重复上述过程，直到吸水纸上看不到可乐的痕迹为止。
也许你会说，有这个必要嘛，浪费那么多纸！然而我们细想一下，如果每一片污迹都不能处理干净，那么每一片污迹的污染范围之大足可以对乐园的环境造成毁灭性的破坏。
这就是迪斯尼，这是她的一种企业文化，表现在每个员工身上的那种重视细节，做好细节，从每一个细节中让游客感到舒心、放心的文化。
迪斯尼这种细节无处不在，甜蜜的微笑、耐心的指引……我们通常把企业的发展历程分三个阶段：第一阶段是经营产品即以产品为中心，通过产品交易实现企业的商业利益，通过技术创新、产品开发、生产销售等企业经营活动获取产品的经营利润。
第二阶段是经营品牌即产品只是品牌的载体，同样的产品贴上不同的品牌它的价值迥异，我们最熟悉的莫过于耐克鞋和戴尔电脑了，它们的产品都是别人代工生产的，产品的核心价值在于品牌。
企业发展的第三个阶段是经营文化，德国的汽车文化，美国的快餐文化等等，世界500强中优秀而长寿的企业，实际上都是在经营文化。
企业文化是什么？它是怎么表现出来的？简单的说，它实际上就是一个企业在各种细节上的不断完美。
虽然企业文化涵盖了很多方面，比如BI（行为识别系统）、VI（视觉识别系统）、MI（理念识别系统）等方面，但是企业文化最终还是通过企业和企业员工在方方面面的细节中体现出来。
迪士尼案例分析范文
迪士尼案例分析范文引言：迪士尼公司是一家全球知名的娱乐公司，拥有众多的电影、主题公园、度假村等业务。
迪士尼公司的成功并非偶然，它背后有着一系列明智的管理决策和战略。
本文将对迪士尼公司进行案例分析，探究其成功因素，并对其管理策略和未来发展进行讨论。
一、迪士尼公司的成功因素1.优秀的品牌价值：迪士尼是一个拥有多个知名品牌的公司，如米老鼠、唐老鸭、白雪公主等。
这些品牌在全球范围内都具有非常高的知名度和美誉度，为公司带来了巨大的商业价值。
2.创新的产品和内容：迪士尼公司一直致力于创造有创意的产品和内容，包括电影、动画片、游戏等。
迪士尼的产品通常能够吸引各个年龄段的观众，且质量上乘，深受大家的喜爱。
3.优质的客户体验：迪士尼公司非常注重为客户提供优质的体验，无论是在其主题公园、度假村还是在购买迪士尼产品时，客户都能感受到迪士尼公司对于细节的关注和服务的用心。
4.强大的市场营销能力：迪士尼公司在市场营销方面非常出色，能够利用各种渠道和媒介将其产品推广给全球观众。
此外，迪士尼公司也非常擅长与其他品牌合作，通过跨界合作进一步扩大其影响力。
5.高度集中的公司文化：迪士尼公司有着独特而高度集中的公司文化，注重家庭和价值观，将这种文化融入到其产品和服务中。
迪士尼公司的员工也秉持着这种文化，为公司的成功做出了重要贡献。
二、迪士尼公司的管理策略1.注重创新：迪士尼公司一直致力于创新，确保其产品和内容具有竞争力。
迪士尼不断地投入资源和精力来培养新的创意，同时也鼓励员工在工作中提出创新的想法和建议。
2.关注员工发展：迪士尼公司注重员工的职业发展和培训，为员工提供学习和成长的机会。
迪士尼公司也鼓励员工在工作中展现自己的才华和创造力，通过激励机制来激发员工的积极性和创造力。
3.投资于技术创新：迪士尼公司一直在技术创新方面投入大量资源，以提升客户的体验和产品的质量。
例如，迪士尼公司在推出主题公园时采用了先进的技术，如虚拟现实和增强现实，给游客带来了更加逼真和互动的体验。
迪士尼案例分析
公司概述
国家 美国 美国 日本 法国 中国 中国
城市 洛杉矶 奥兰多 东京 巴黎 香港 上海
建成时间 1955年 1971年 1983年 1992年 2005年 2015年
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占地面积 每年游客人次
207公顷
2000万
12228公顷
1600万
780公顷
1730万
1951公顷
2、以电影引领消费时尚
每年迪斯尼都推出一部动画片电影，迪斯尼旗 下的播送、电视、报纸 、杂志、录音和录像 制品、纪念品、影院、广告以及主题公园都会 同时启动，共同进展市场推广。
销售娱乐文化，迪斯尼的产品策略就在于在“产品〞上不断求变，不断给予 产品娱乐文化内涵。迪斯尼不以创作卡通为限，而是朝着全方位的家庭娱乐
组合开展，包括电影电视主题公园、都市规划以及多种多样的消费品。
走进迪斯尼乐园，每位游客都会深深地体会到迪 斯尼所从事的行业和取得的成就，公园不管是娱 乐工程，还是商业产品、布景、装饰、音乐等， 都无不取材于其电影、电视作品。
在数字化的今天，迪斯尼公司积极倡导 利用视觉图画和数字科技
3、以主题公园强化产品形象 4、结合视觉图画和数字科技开发新产品
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微幅调整组织架构，促进与外部伙伴的有 效合作
• 现状
•
在2001年面对影视娱乐界关于新的发行渠道的竞争时，迪士尼和福克
斯联手各出资一半创办了一家提供基于互联网和有线电视的视频点播效劳
企业〔“Movies．com〞〕，与包括美国时代华纳公司旗下的华纳兄弟公司
在内的5家主要电影制片商共同提供的另一种互联网视频点播效劳(暂称
斯尼公司由传统媒体向网络媒体转型的方案一再受挫。浓厚的优势意识掩盖了迪斯
企业战略管理--以迪士尼为例
迪士尼公司业务
迪士尼品牌核心
共享 尊重
创新 乐观
品质 故事
迪士尼品牌特点
不断的创新 顺应时代潮流
全球化定位与本土化 相结合
精湛的制作技术
迪士尼愿景与使命
以使人们过得快活为使命，力主于成为全球性的超 级娱乐公司企业 在影视娱乐和主题公园这两方面被认为是最
科技环境
• 现代的数字化 技术还原了人 类想象的画面， 在美国，存在 一大批专门为 电影公司做技 术支持的公司
微观环境分析
供应商讨价还价能力
迪士尼作为以娱乐型产业为主的企业，它的商
品基本上是自产型的、不存在供货商讨价还价
的压力
战略外部分析——微观环境分析
购买者讨价还价能力
作为一种应用于娱乐消费的商品，迪士尼的品牌形象深入人
S
Strength
W
Weaknesses
O
Opportunities
T
Threats
迪士尼
SWOT分析
Opportunities
国家鼓励发展旅游业 经济复苏，旅游消费需求增长 科技发展，数字化手段广泛应用 经济全球化，市场广阔
S
Strength
W
Weaknesses
O
Opportunities
T
Threats
社会环境
• 美国是一个文 化多元化国家， 文化具有包容 性，孕育了形 式和内容都十 分丰富的美国 荧幕
文化环境
• 美国人到影院 观看电影的平 均次数在世界 居冠首，如此 庞大人口对电 影的喜爱促成 了美国电影事 业的发展
自然环境
• 好莱坞是世界 影业的中心， 在自然环境宜 人的情况下， 美国国内市场 上电影电视制 作资源，人才 和专业支持服 务也高度集中
管理学案例分析迪士尼的服务创新策略
管理学案例分析迪士尼的服务创新策略迪士尼公司是世界上最具知名度和影响力的娱乐公司之一，并以其卓越的服务而闻名于世。
迪士尼公司通过不断推出创新的服务策略，进一步提升了其在市场中的竞争力。
本文将分析迪士尼的服务创新策略，并探讨这些策略对于企业的成功意义。
一、迪士尼的服务理念迪士尼的服务理念可以总结为“创造魔法”。
迪士尼公司致力于通过提供出色的顾客体验来创造惊喜和愉悦。
他们将目标放在观众的满意度和感动感官上，力求成为顾客心目中的理想乐园。
二、迪士尼的服务创新策略1. 个性化服务迪士尼经常通过问询和观察，了解顾客的需求和期望，并根据这些信息提供个性化的服务。
例如，他们为儿童提供了各式各样的主题角色服装，让每个孩子都能化身成为自己心目中的英雄或公主。
2. 打造独特的观光体验迪士尼主题乐园以其独特的观光体验而闻名。
他们通过巧妙的空间设计、精心策划的表演和互动，为游客打造一个梦幻般的世界。
无论是令人难以置信的演出，还是充满创意的游乐设施，都给游客带来了难以忘怀的体验。
3. 利用科技创新提升服务水平迪士尼积极运用最新的科技创新，以提升服务水平。
例如，在迪士尼乐园中，他们引入了智能手环，使游客可以通过手环实现无线支付、门票验证、快速通行和个性化互动体验。
4. 培养员工的服务意识迪士尼非常注重员工的培养，他们明确告诉员工他们的角色是创造快乐和提供优质服务。
迪士尼通过培训和激励机制，鼓励员工提供卓越的服务，从而提升整体的顾客满意度。
三、迪士尼服务创新策略的成功意义1. 提升品牌价值与竞争力迪士尼通过不断创新的服务策略，提升了其品牌价值与竞争力。
他们的独特服务体验吸引了大量的游客，进一步巩固了迪士尼在娱乐产业中的统治地位。
2. 增加顾客忠诚度迪士尼通过个性化服务和独特的观光体验，赢得了广大游客的心。
他们的服务创新策略为顾客留下了深刻的印象，并提升了顾客的忠诚度。
忠诚的顾客不仅会再次光顾迪士尼乐园，还会向他人积极地推荐。
关于迪士尼公司的案例分析
关于迪士尼公司的案例分析一、企业概况华特·迪士尼公司（The Walt Disney Company，简称TWDC），简称迪士尼，是世界上第二大传媒娱乐企业，1923年由华特·迪士尼与兄长洛伊·迪士尼创立。
迪士尼取名自其创始人华特·迪士尼，是总部设在美国伯班克的大型跨国公司，主要业务包括娱乐节目制作，主题公园，玩具，图书，电子游戏和传媒网络。
作为一个娱乐品牌，迪士尼在2008年《商业周刊》的世界100强品牌（按照品牌价值）排名为第9位。
2008年12月30日，世界权威的品牌价值研究机构－－世界品牌价值实验室举办的“2008世界品牌价值实验室年度大奖”评选活动中，迪士尼凭借良好的品牌印象和品牌活力，荣登童装品牌类“中国最具竞争力品牌榜单”大奖，赢得广大消费者普遍赞誉。
二、产业链分析1.影视产业影视产业类型繁多，生产各种影片，动画片，电视节目，录制和商演舞台剧等。
其产量大，每年出产50多部故事片，而且发行、出售量大，重播经典。
其特点：全球化与本土化结合，不断创新顺应，精湛的制作技术，轰炸式宣传。
2.迪士尼乐园迪士尼乐园是基于迪士尼动漫影片而发展为旅游、娱乐的游乐园，并带动与乐园相关联的一系列消费服务部门，不断扩展业务，使收入“滚雪球”似地以膨胀，是迪士尼公司的主体。
“体验式营销”是迪士尼乐园的生存之道，“创造欢乐”则是其主题。
所以迪士尼乐园是第一次把观众在电影里和卡通片里看到的虚拟世界变成了可有、可玩、可感的现实世界的，除了包括若干主题公园外，公司还提供餐饮、销售旅游纪念品，经营度假村、交通运输和其他服务行业。
3.迪士尼消费品（1）特许经营：特许经营扩大了迪士尼公司盈利销售渠道，如今全球有4000多个拥有迪士尼特许经营的商家，迪士尼每年的特许经营额达到10多亿美元。
如：米老鼠一问世，就有许多厂商同迪士尼联系，请求允许使用米老鼠形象，现在以米老鼠为形象的产品深受“老鼠帮”们喜爱；（2）衍生消费品：主要是影视节目开发制作的音像带、VCD/DVD/CD产品、旅游产品、玩具、纪念品、书籍等相关产品、影视代表场景及相应的旅游景点的开发等。
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华特· 迪士尼先生名言 – Walt Disney Quotes
As Long as there is imagination left in the world, Disneyland will never be completed. 只要这个世界仍存幻想，迪士尼乐园将永远延续继续下去。
感悟： 迪士尼的主题就是“梦幻”，而在日益忙碌的社会氛围下，迪士尼 已不仅仅是陪伴孩童们的乐园，同时也为成年人提供了一个放松与修养 的平台。 商机： 当成人想要找一个保存童年记忆的城堡，当孩童需要一个寄托幻想 的国度，迪士尼为他们提供了最好的选择。 当我们的生活离不开迪士尼的时候，我们就为迪士尼创造了成长的 土壤。
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华特· 迪士尼个人成就
1．米奇老鼠的构思者
随着时间的推移，米奇更多地给那些初出茅庐的角色让位， 这些角色被赋予了人性的色彩——如倒霉的、不合群的高飞 以及急性子的唐老鸭。20世纪40年代以后，虽然唐老鸭和高 飞的名气开始比米奇更大，但是华特迪斯尼自己这样说： “我只希望我们不要忽略一件事——所有这些都是由一只老 鼠开始的（Never forget that it all started with a mouse）。”米奇的影响力之大以致在它50岁生日那天，好 莱坞将它的名字刻在名人大道上，米奇老鼠是获得这项殊荣 的第一个动画人物，也象征着它在整个演艺界超然的地位。
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华特·迪士尼个人成就
3．技术创新的领导者
技术创新意味着机会与风险，在对创新的机会与风险的博 弈中，华特往往更重视前者，正是华特对电影技术的两 次革新，使米老鼠形象由开始的社会舆论和市场反应平 淡，到后来的广受欢迎。 这两次革新分别是：一是由无声电影到有声电影；二是由 黑白片到彩色片。1927年以前，电影都没有配音，直到 有声电影在纽约市华纳剧场首映，才为电影业带来了划 时代的剧变。华特以独特的市场敏感预测到如果给动画 片加上声音就会吸引更多的观众。
"I hope we'll never lose sight of one thing that it was all started by a mouse." ——Walt Disney “我希望我们永远不会忘记一件事,这一切都 是由一只老鼠开始。” ——华特· 迪士尼
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要点简介：
第一篇 创始人简介——华特·迪士尼
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华特·迪士尼个人成就
3．技术创新的领导者
深信，未来必将是有声电影的天下。他说：“没有人能 够断言有什么样的发展前途可与有声电影相比。有声音 效果和对话的电影不只是一种新玩意，它如果发展下去 ，必会成为了不起的事物。谁要能在这方面站住了脚， 一定能赚大钱。我相信有声电影是大势所趋。”在彩色 拍摄方法的运用上，华特又预见到彩色电影将会像有声 电影一样风靡世界。他抓住了这个机遇，力排众议，毅 然决定将色彩加到动画片中去。 1933年，迪斯尼公司拍出了第一部彩色卡通片《花与树》 ，市场效果很好，从而进一步奠定了这位技术创新领导 者的地位。
我希望迪士尼乐园成为一个愉悦之地——父母和孩子能够共同享受一段美好时 光。 感悟： 动漫和游乐场给我们的快乐也许可以被代替，但是父母与孩子之间的爱，才 是永恒的亮点。华特先生想带给大家的是一种心的交流。 商机： 华特先生对娱乐的理解更加深刻，当迪士尼用快乐作为纽带，加深了孩子 和父母的感情时，迪士尼将会吸引更多的拥护者。
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华特·迪士尼个人照自己设想的主题进行建造的迪斯尼 乐园会创造出一种全新的娱乐形式——主题公园。 迪斯尼乐园开创了全世界旅游主题公园建设的新时代，构建了现代概 念的旅游目的地形态，改变了旅游者休闲娱乐选择的方向，深刻地 影响着现代旅游业的发展方式，对区域社会、经济、文化等领域产 生了广泛的关联效应。迪斯尼乐园不但是儿童的乐园，也是成人的 游乐场所，这里是真正的旅游城、度假地，乐园拥有368家商店，4 个卫星城，娱乐设施齐全。 经过几十年的发展，迪斯尼乐园已经远远超越了作为旅游方式的概念 框架，它成为了迪斯尼公司文化与艺术的标志，也成为了华特人格 与理想的象征。
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It‘s something that will never be finished. Something that I can keep developing...and adding to. 迪士尼乐园永远不会完结，因为她激励我不断去发展和丰富我的事业。
感悟： 华特先生对迪士尼公司的感情，是他一生奋斗不息的动力之源。
商机： 每个行业都有着无限巨大的潜力，能够成为行业中佼佼者的关键就在于， 我们是否热爱自己的事业，并愿意为他奋斗终身。
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华特· 迪士尼个人成就
1．米奇老鼠的构思者
无论米奇是否是由华特亲手画出来的，但有一点是肯定的， 华特绝对是米奇的唯一构思者，是他首先想到要创作米奇这 一动画人物。从米奇闪亮登场的那一刻开始，它就改变了华 特的一生，同时它也改变了世界千百万人的童年。 华特因为米奇的创作建立了日后的娱乐王国，成为“欢乐巨 人”；世人因为米奇的出现拥有了快乐的童年时光，从而终 身难忘。虽然迪斯尼公司在米奇之后制作了许多动画人物， 但米奇是这些人物创作的源泉，因此在后来那些米奇没有露 面的影片广告招牌里依然写着：米奇上演。
个人简介 名言感悟 个人成就 第二篇 华特·迪士尼公司简介 企业优势 迪士尼的待客之道 迪士尼的用人之道 迪士尼的产业结构分析 迪士尼的营销策略
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第一篇 创始人简介 ——华特· 迪士尼
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创始人简介——华特· 迪士尼
华特· 迪士尼（ Walter Elias Disney 1901.12.5.—1966.12.15） 美国著名导演、制片人、编剧、配 音演员和卡通设计者，并且和其兄 洛伊· 迪士尼 (Roy O. Disney)一同 创办了世界著名的华特迪士尼公司。 华特· 迪士尼是一个成功的故 事讲述者，一个实践能力很强的制 片和一个很普通的艺人。他和他的 职员一起创造了许许多多世界上最 有名的最受欢迎的角色，包括那经 常被提及的称得上是华特好友的米 老鼠。
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I think what I want Disneyland to be most of all is a happy place – a place where adults and children can experience some of the wonders of life together 。