安达信—某软件公司的咨询方案
合集下载
安达信anderson高层次的组织和管理咨询报告.
公司总部 职能中心
公司总部职能中心的组织结构
集团副总裁
财务总监
会计 绩效治理
资金 税务 规划预算 内部审计
首席运营官
信息总监
信息策略规划 业务应用
共享信息 根底设施
技术应用
人事总监
薪金福利 培训
人事打算 和治理
行政总监
选购 法律 公共关系 基建工程 环境、安康 安全生产 股东关系 政府事务*
首席执行官
对事业部及下属业务或运营单元供给职能效劳所发生的本钱由相关事业部或业 务部负担
11
潜在风险
由于过去总部职能的掌握在相当于事业部/业务部的层面，事业部/业务部会抵触 新的集中治理体制。因此，高层治理应实行适应措施来对应这种抵触
如治理不当，这些总部职能中心可能产生官僚作风，以致事业部/业务部会重新 试图建立自己的职能体系
他/她就不应兼任首席执行官(参见以后的有关争论)
首席运营官
就公司日常经营向首席执行官负责 主要负责公司的内部经营治理
上市公司总裁和执行委员会主席
执行委员会
包括首席执行官、首席运营官、财务总监和事业部领导 建议/制定公司经营目标和政策
治理公司经营绩效并解决消失的问题
事业部领导
负责本事业部运营、治理、掌握和经营绩效 就本事业部的进展策略、资金安排和预算提出建议
高层次的组织和治理
8 20, 2023
目录
1. 高层次的组织和治理 高层次的组织和治理 公司总部和事业部架构 组织关系和关键治理流程 2. 高层次的执行打算 3. 争论
2
© Andersen Consulting 2000
目录
1. 高层次的组织和治理 高层次的组织和治理 公司总部和事业部架构 组织关系和关键治理流程 2. 高层次的执行打算 3. 争论
安达信咨询方法与工具资料库add_rqm
A13 Consolidations A14 Consolidations
SELECTION TEAM MEMBER
R es p o n se
D
V
A
I
T
S
AO
I
WR
B
BOA
I
ARCQ L
AKLA I
N S E DY T
Ability to produce comparative budget reports on a monthly,
budget.
Bill Boecke
11
1
Ability to upload/download budget information to/from Microsoft
Excel and Access.
Bill Boecke
11
1
Ability to consolidate budget information from numerous entities
statements into U.S. $ based in compliance with the FASB 52
guidelines.
Bill Boecke
24
4
Ability to efficiently consolidate all foreign and domestic LTX
entities on a monthly basis (budgets, forecasts and actuals)
criteria such as business unit, geography, product line,
function/subfunction and department.
SELECTION TEAM MEMBER
R es p o n se
D
V
A
I
T
S
AO
I
WR
B
BOA
I
ARCQ L
AKLA I
N S E DY T
Ability to produce comparative budget reports on a monthly,
budget.
Bill Boecke
11
1
Ability to upload/download budget information to/from Microsoft
Excel and Access.
Bill Boecke
11
1
Ability to consolidate budget information from numerous entities
statements into U.S. $ based in compliance with the FASB 52
guidelines.
Bill Boecke
24
4
Ability to efficiently consolidate all foreign and domestic LTX
entities on a monthly basis (budgets, forecasts and actuals)
criteria such as business unit, geography, product line,
function/subfunction and department.
安达信咨询方法与工具资料库WORPLA1
8
Page 3
Task #
Task Descri ption
Client Software Selection Project
Detailed Work Plan
Due Date
Deliverable(s)
AA MNP DBR TLI STL staff SUB ABC TOT
VIII.
Issue identifi cation and resolut ion
Vendor references 1995/6/7
1995/6/16
1995/6/16 1995/6/16 1995/6/16
Mod design approach
1
2
2
2
1
2
3
6
6 12
2
2
4
6 10
2
2
4
6 10
3
3
4 10
10
Page 4
Task #
Task Descri ption
Develo p negotia tion strateg X. y
2
2
4
4
1
1
2
2
1
1
1
3
3
1
1
1
Check referen ces/site IX. visits
A
Schedule visits with references provided by vendors
-- 2 references per vendor (1 day visits)
-- prepare high priority questions from users
安达信给某企业的项目建议书
• Small productivity increases in contact employee performance represent a substantial savings in BellSouth’s annual contact employee expenditure.
• Future reengineering efforts will affect the system component of the provisioning process.
Keys to Project
Joint BellSouth/Arthur Andersen teams Effective communication with work force Full-time, focused resources Focus on simplification, streamlining and quality Develop specific implementation plans, including process,
• Andersen has historically realized significant and quick productivity savings in redesigning these processes.
UNDERSTANDING YOUR NEEDS
Continuous Improvement
UNDERSTANDING YOUR NEEDS
BST/ANDERSEN TEAM
BellSouth Telecommunications and Andersen have successfully worked together on a number of the business responses:
• Future reengineering efforts will affect the system component of the provisioning process.
Keys to Project
Joint BellSouth/Arthur Andersen teams Effective communication with work force Full-time, focused resources Focus on simplification, streamlining and quality Develop specific implementation plans, including process,
• Andersen has historically realized significant and quick productivity savings in redesigning these processes.
UNDERSTANDING YOUR NEEDS
Continuous Improvement
UNDERSTANDING YOUR NEEDS
BST/ANDERSEN TEAM
BellSouth Telecommunications and Andersen have successfully worked together on a number of the business responses:
安达信—深圳顺电实业内部营运审计项目管理咨询方案
Guess? Inc.
洞
察
•数据系统同 步化 以建立
存货流动不同
阶段的信息传
递管道
设计
生产
最优 采购分析
功能架构 诊断分析
- 18 -
功能架构 方案导入
补货结构 诊断分析
补货 模式 导入
采购-库存管理诊断分析及方案导入
采购－库存管理诊断分析及功能架构重组
最优 采购分析
功能架构 诊断分析
功能架构 方案导入
最优 采购分析
功能架构 诊断分析
- 10 -
功能架构 方案导入
补货结构 诊断分析
补货 模式 导入
采购-库存管理诊断分析及方案导入
全球最优零售采购因 素
需求预测
平衡需求、生产和存货是保持高效经济生产流程同时满足消费者需求的基础。通过与供应商共 享销售和经营的数据，各家商场能得到更为集中、准确的需求预测。
20%
80% 70%
供应商评估管理 新商品开发 新合同洽谈 市场调研 零售定价 促销活动 日常补货
产品开发 供应商管理 促销策划 零售定价 日常补货
最优 采购分析
功能架构 诊断分析
- 22 -
30%
功能架构 方案导入
• 以上数据乃为对两公司采购 人员抽样调查所得
补货结构 诊断分析
补货 模式 导入
采购-库存管理诊断分析及方案导入
将仓储服务职能转由外部仓储供应商提供
实施步骤
根据仓储战略而非垂直的行业技术来选择 仓储管理系统之供应商
为仓储管理系统配置自动化的鉴定和数据
收集技术以实现实时无纸化存货追踪
将W M S结合至仓储工作以改进人工效率
结合W M S与其他后勤管理系统以加速产 品在供应链中的流动
洞
察
•数据系统同 步化 以建立
存货流动不同
阶段的信息传
递管道
设计
生产
最优 采购分析
功能架构 诊断分析
- 18 -
功能架构 方案导入
补货结构 诊断分析
补货 模式 导入
采购-库存管理诊断分析及方案导入
采购－库存管理诊断分析及功能架构重组
最优 采购分析
功能架构 诊断分析
功能架构 方案导入
最优 采购分析
功能架构 诊断分析
- 10 -
功能架构 方案导入
补货结构 诊断分析
补货 模式 导入
采购-库存管理诊断分析及方案导入
全球最优零售采购因 素
需求预测
平衡需求、生产和存货是保持高效经济生产流程同时满足消费者需求的基础。通过与供应商共 享销售和经营的数据，各家商场能得到更为集中、准确的需求预测。
20%
80% 70%
供应商评估管理 新商品开发 新合同洽谈 市场调研 零售定价 促销活动 日常补货
产品开发 供应商管理 促销策划 零售定价 日常补货
最优 采购分析
功能架构 诊断分析
- 22 -
30%
功能架构 方案导入
• 以上数据乃为对两公司采购 人员抽样调查所得
补货结构 诊断分析
补货 模式 导入
采购-库存管理诊断分析及方案导入
将仓储服务职能转由外部仓储供应商提供
实施步骤
根据仓储战略而非垂直的行业技术来选择 仓储管理系统之供应商
为仓储管理系统配置自动化的鉴定和数据
收集技术以实现实时无纸化存货追踪
将W M S结合至仓储工作以改进人工效率
结合W M S与其他后勤管理系统以加速产 品在供应链中的流动
安达信咨询方法与工具资料库hrimat
Tracking, Organizational Tracking, Organizational
Charting, Job Evaluation, Charting, Job Evaluation,
Position Control,
Position Control,
Succession Planning, Succession Planning,
5
o Ad
diti
on
al
mo
dul
es
ava
ila
ble
(pl
eas
e
list
Description
Software Fit
Abra!/Surequest
ABRA Pay, ABRA Track, ABRA Port, ABRA Train, ABRA Report Writer, ABRA PCS, ABRA Benefits, ABRA Attendance, ABRA Scan, ABRA
5 >$1Million
HRIS-Pro
PeopleSoft HRMS
HR/Infonet
5.2 1993 Aug-94
3 425 425 300
5 C A,E
4 1988 Sep-94
10 >450 >450
10 45 C,V E
6.5 1988 Sep-94
12 >500 >250 200
7 C A,E
Chart
Cyborg Payroll
HR Micro
PeopleSoft
Time Off Benefits, Position
Control/Succession, Benefit Statements, Organization Charts, Networking, Payroll, Corporate Roll-up
安达信南方贝尔通讯公司咨询建议书(3)
14.0 Records
14.1 Customer records setup and maintenance 14.2 Billing system setup and maintenance 14.3 Exception processing
15.0 Installation and Maintenance/Repair
Continuous Improvement
Process Time
UNDERSTANDING YOUR NEEDSEΒιβλιοθήκη fectiveness &
Efficiency
BellSouth
Call Management
Quality
Unit Costs
Customer Service
ARTHUR ANDERSEN & COS, C 5
Exhibits I. Project Experiences..................................................................... 16 II. Project Requirements..................................................................19
• Small productivity increases in contact employee performance represent a substantial savings in BellSouth’s annual contact employee expenditure.
• Future reengineering efforts will affect the system component of the provisioning process.
14.1 Customer records setup and maintenance 14.2 Billing system setup and maintenance 14.3 Exception processing
15.0 Installation and Maintenance/Repair
Continuous Improvement
Process Time
UNDERSTANDING YOUR NEEDSEΒιβλιοθήκη fectiveness &
Efficiency
BellSouth
Call Management
Quality
Unit Costs
Customer Service
ARTHUR ANDERSEN & COS, C 5
Exhibits I. Project Experiences..................................................................... 16 II. Project Requirements..................................................................19
• Small productivity increases in contact employee performance represent a substantial savings in BellSouth’s annual contact employee expenditure.
• Future reengineering efforts will affect the system component of the provisioning process.
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
© 1999 Arthur Andersen, Andersen Worldwide SC. All rights reserved.
2
Section 1: Introduction
Our Understanding of Your Needs
Deliverables
The key deliverables to meet your objectives for this phase of the project will be:
Software Selection Implementation
© 1999 Arthur Andersen, Andersen Worldwide SC. All rights reserved.
3
Section 2: Project Overview
Our Perspective
Our Local Manufacturing
Experience
Our local experience with integrated software packages is deep and broad. Our Ohio Consulting practice, which includes Columbus, Cleveland and Cincinnati, has over 140 full-time consultants. Software implementation is the cornerstone of our practice. Below is a list of some of our recent engagements in Ohio.
High level business process maps Process Improvement Opportunities Software requirements and “knock-out” criteria
• Functional • Technical • Vendor List of potential software candidates Vendor demonstration scripts Software selection recommendation Software, hardware and services cost estimates High-level implementation plan Organizational impact assessment
© 1999 Arthur Andersen, Andersen Worldwide SC. All rights reserved.
1
Section 1: Introduction
Our Understanding of Your Needs
Goal
Plaskolite’s overall goal is to evaluate and select an integrated
Define and prioritize business and information requirements Identify process improvement opportunities Research and identify viable software candidates Objectively facilitate the evaluation of the most appropriate software alternatives Define appropriate technical architecture Assist with vendor negotiations Plan the software implementation at a high level
customer service, distribution, manufacturing and financial software
package that best supports your business information needs.
Project Objectives
To help achieve this goal, Plaskolite would like a Arthur Andersen to assist with the evaluation and selection of a new software package. The specific objectives of this project will be to:
What does Plaskolite want from this project? What is Arthur Andersen’s perspective on software evaluations? How will we conduct the evaluation? Who will work on the project? How long will it take? How much will it cost? Why Arthur Andersen? What are the qualifications of our team?
Contents
Our proposal is divided to the following sections:
Section 1 Introduction... Section 2 Project Overview...
Section 3 Project Approach... Section 4 Project Team… Section 5 Project Timing... Section 6 Project Costs... Section 7 Arthur Andersen... Section 8 Project Resources...