剑桥商务英语证书考试(BEC)真题汇编及详解(第4辑 中级)Test 2【圣才出品】

Test2READING1hourPART ONEQuestions1-7●Look at the statements below and the advice to businesses on the opposite page about using other companies to run their IT services.●Which section(A,B,C or D)does each statement(1-7)refer to?●For each statement(1-7),mark one letter(A,B,C or D)on your Answer Sheet.●You will need to use some of these letters more than once.Example:0outsourced processes not being entirely separate from the rest of the business1the need to teach skills to employees working on the outsourced process2remembering the initial reason for setting up the outsourced project3the need to draw up agreements that set out how integration is to be achieved 4addressing the issue of staff who work on the outsourced process being at adistant site5the importance of making someone responsible for the integration process6staff on the outsourced project familiarising themselves with various details of the business7problems being associated with an alternative to outsourcingWhen a business decides to outsource its IT services,it needs to consider the question of integration.Four experts give their views.A Gianluca Tramcere,Silica SystemsAn outsourced IT service is never a fully independent entity,it is tied to the home company’s previous and continuing systems of working.But despite the added responsibility of managing new ways of working,many businesses ignore the integration process.They fail to establish contracts that define the ways in which the two companies will work alongside one another,and focus solely on the technological aspects of service delivery.B Kevin Rayner,DomolaBusinesses need to build integration competency centres dedicated to managing the integration effort.It is critical to have an individual in charge to check that the external and internal business operations work together.Although companies often think of outsourcing as a way of getting rid of people and assets,they need to remember that,at the same time,outsourcing involves gaining people.Because there is a new operation being carried out in a different way outside of the home business,this creates a training element.C Clayton Locke,Digital SolutionsCommunication is the key to success,and outsourcing to other regions or countries can lead to a range of problems.For any such initiative it is necessary to create a team where there is good,open communication and a clear understanding of objectives and incentives.Bringing people to the home location from the outsourced centre is necessary,since it can aid understanding of the complexities of the existing system.To integrate efficiently,outsourcing personnel have to talk to the home company’s executives and users to understand their experiences.D Kim Noon,J G TechOne way to avoid the difficulties of integration is to create a joint-venture company with the outsourcer.Thus,a company can swap its assets for a share of the profits.Yet joint ventures bring potential troubles,and companies should be careful not to lose sight of the original rationale for outsourcing:to gain cost efficiencies and quality of service in an area that for some reason could notbe carried out entirely in-house.The complexities and costs of a joint-venture initiative should not be underestimated.【答案与解析】1.B由B段中的“Because there is a new operation being carried out in a differentway outside of the home business,this creates a training element.”可知因为(承包公司)的运营方式与发包公司截然不同，这就产生了培训元素，即有必要对员工进行培训，这与该句的论述对于从事外包业务的员工进行技能培训是有必要的是一致的。

2.D根据D段中的“…companies should be careful not to lose sight of the originalrationale for out-sourcing…”可知公司切记不要忽视外包的最初的理论依据，这与该句所说的要切记设立外包项目的初始原因是相符的。

3.A根据A段中的“…many businesses ignore the integration process.They fail toestablish contracts that define the ways in which the two companies will work alongside one another,and focus solely on the technological aspects of service delivery.”可知很多公司忽视了整合过程。

他们没能签订合同以确定两家公司如何能够彼此协调的方法，而只是注重技术问题。

由此可见该专家认为公司在整合时签订协议是有必要的，这与该句的意思有必要起草协议书以解决如何实现(两个公司)整合的问题是相吻合的。

4.C题干的意思是说解决在异地从事外包业务的工作人员的问题。

C段提到了“Bringingpeople to the home location from the outsourced centre is necessary,since it can aid understanding of the complexities of the existing system.”即将(外包业务)人员从外包中心调回发包公司是必要的，因为这样可以帮助他们更好地理解现有运营体制的复杂性，这和题干的表述是一致的。

文中的bringing people to the home与题干addressing the issue of staff是对应的，文中的from the outsourced centre与题干who work on the outsourced process相对应。

5.B根据B段中的“it is critical to have an individual in charge to check that theexternal and internal business operations work together.”可知让一个负责人来监督公司的外部和内部的商业运营是否协调一致是至关重要的，而这与题干所说的让某人负责整个整合过程是重要的意义相符。