秘书英语Unit13 When can you make the delivery 共37页
秘书英语(ppt175)
5
other person wait around for your call.
h
Unit 1 Read to Know
Section A : Phone Call Etiquette ✓ Read the passage and answer questions:
1. What does this passage mainly talk about? 2. What will you say when you receive a call? 3. What does the word “white lies” mean in the text?
4. When you misdial, you should apologize rather than
simply hanging up without an explanation.
5. Smile when you answer the phone. Even though he or she can’t
✓ Chinese-English Translation (PracticeⅢ)
1. Without a cod of ethics, work would turn into a chaos.
2. Smiling while you speak on the phone can make the listener
When you are out of the office or away from your desk for more than a few minutes, forward your phone to voicemail.
If the caller has reached a wrong number, be courteous. If possible, take the time to find out where they should be calling/to whom they should be speaking.
秘书英语 Unit12
Let’s come down to the price
12.1
Speaking Module
12.2
Listening Module
12.3 12.4
Reading Module Writing Module
12.5 Translating Module
12.6
Culture Module
Topic 1 General inquiry Could you give me one copy of your catalogue and latest price list
each? Well, I’ll call again after I study your price list. What about payment terms? Please quote us your lowest prices on CFR Sydney basis and state
the earliest time of delivery. If our order is large enough, would you consider accepting any
payment terms other than L/C? We need 1,000 pieces each for shipment in August.
12.1 Sprsking Module
Task One Warming-up
Direction: Four or five students in a team make group discussion and then make presentation with the help of expressions given for reference.
秘书英语Unit11 We are preparing the trade show共44页文档
B: Oh, no! It’s me (who) interrupt you. A: Anything I can help you? B: Yes. I’d like to ask your department to make out an exhibition brochure for a new project. A: Do you mean the topic we discussed at the meeting two days ago? B: Yes. The boss hopes to give it a kick-off right away, so I need you to lend a hand in it. A: No problem, just name it. B: Thanks! To prepare for an early sales promotion, a brochure needs to be drawn up and designed.
11.1 Sprsking Module
Task Two Pair Work
Direction: Work with your partner on the following conversation , and use it as guide when making up your own conversation.
11.1 Sprsking Module
Task One Warming-up
Welcome to our exhibition hall. Please take your time. Please go to the Business Center if you’d like to send faxes, do photocopying, print business cards and make inquiries on the internet. The visitor guide indicates the layout of the exhibits areas in halls and the timetable of the shuttle bus. We shall deliver you the show-updates, pre-show guide, the schedule of concurrent events and so on, to keep you better informed about the show. You may fill in this form if you are interested in making a one-day tour around Shanghai or some scenic spots outside of the city after the exhibition.
秘书英语课件
Exercises: 1. What do you think of a qualified secretary? 2. Discuss the main functions of office management with your partner.
Reading Activity 2 Handling Emergencies It is very important for a secretary to handle emergencies such as dealing with an offensive telephone call, sending for an ambulance and reporting a fire and bomb alert. For one example, it’s a common thing for a secretary to receive an offensive or threatening telephone call. The usual way to deal with the situation is to cut off the caller at once and not to tell the name of the organization. The secretary should let the security office and the police know if the call continues.
《秘书英语》(第三版)教师用书 Unit 17
一、教师用书Unit 17 How Does A Secretary Say Goodbye Impressively?本单元教学要求：1．进一步了解秘书的工作性质和特点2．熟悉送行的程序和工作细节3．掌握送行的礼仪规范Section 1 Seeing the Guests Off at the Airport一、背景知识迎来送往，是社会交往接待活动中最基本的形式和重要环节，是表达主人情谊、体现礼貌素养的重要方面。
秘书作为公司形象的代表要时刻注意遵守迎来送往的礼仪。
迎接是给客人留下第一印象的工作。
做得好就为下一步工作的顺利进行打下了良好的基础。
送客是接待过程中最后一个环节，也是非常关键的一步。
如果整个接待工作其他环节都安排得很详细周密，但却忽略送客这最后一个环节，往往会给客户留下虎头蛇尾、草草收场的感觉。
因此，秘书作为接送工作的主要策划人和参与者，必须遵守送客礼仪，使接待工作善始善终，有个圆满的结局，给客户留下更深刻的印象。
总之，秘书要未雨绸缪，事无巨细，时时想得周到、得体，为单位和个人树立良好的形象，为接待工作锦上添花。
二、课前提问1．What do you usually say when you see someone off at the airport or at the railway station?2. What do you like to do when you have to see somebody off at the airport or at the railwaystation?3. What do you like to say when some people see you off at the airport or at the railway station?三、语言学习1. it’s time (for somebody) to do something 该到（某人）做某事的时间了：It is time for the staff in the company to be relaxed. 是时候让公司员工们休息一下了。
秘书英语 Unit 4
教学 目 的
掌握秘书接待礼仪和原则 了解英文商务信函要领 熟悉商务礼仪
Section 1
Dealing with Visitors
尽量坚持“约见”制度。 必须坚持“一视同仁”的原则。 坚持热情适度、礼仪周全的接待原则。 坚持接待工作有始有终，始终如一的原 则。 坚持“上下区分，内外有别”的原则。
Section 2 Being Courteous and Efficient
对来访者，应起身握手相迎， 对上级、长者、客户来访，要 起身上前迎候。对于不是第一 次见面的同事、员工，可以不 起身。来访者都是为有事而来， 因此要尽量让来访者把话说完， 并认真倾听。 正在接待来访者时，有电话打 来或有新的来访者，要礼貌表 示抱歉，再去和他人打招呼或 接电话。
Section IV
cloud [动词]笼罩 The thick mist clouded the mountain-top. 浓雾笼罩着山顶。 strike a blow 给予打击 The new government struck a blow for freedom by allowing the news media to report everything without fear. 新政府以允许 媒介毫无顾忌地报道任何事情来大力倡导自由。 The authorities put up barriers and struck a blow against freedom. 当局设置了障碍物， 反对为争取自由的斗争。
/v_show/id_XMjA 2MzE5NTAw.htm
Homework
秘书英语课后答案
秘书英语课后答案（第二版）UNIT 1 How Does One Become a Secretary?(1)what has made you decide to apply for a position here?(2) My responsibilities include typing, filing, and answering telephone(3) you’re looking for an executive secretary(4) assist me in my daily routine, dealing with correspondence(5) I am more confident that I am able to handle the office routine.5.1)I am very happy that I have the chance for this personal interview.2)I had a part-time job for three months at Far East Trade Company as a personnel assistant.3)As a secretary I usually need to deal with people from other cultures.4)My plan is to become a successful secretary because I have been well trained for this.5) A secretary must team up with other coleagues for a smooth operation to maximize working efficiency.6)I want to ask about the salary and benefits in the company.UNIT 2 How Does a Secretary Work in the Office?1) take this opportunity 2) is divided into four departments 3) Let’s deal with each one in turn4) she’ll leave at the end of the week 5) is responsible for1)We should go round and meet some of the staff you’ll be working with.2)Let’s start with Ling Yun.3)I’m looking forward to seeing you next week.4)Can I have a few moments of your time?5)You’ll be spending today and tomorrow with h im.6)She is leaving us at the end of the week and then you’ll take her place.UNIT 4 How Does a Secretary Receive Visitors?1) I have an appointment with Mr. Ling Yun at 11 o’clock.2). I’ve been sitting for the last three hours3) How do you take your coffee?A: Good morning, sir. Can I help you?B: Yes, I would like to see Mr. Ling Yun please.A: Do you have an appointment?B: No. I’m afraid I haven’t. I’m from Wilson Motors, and I’ve come to see Mr. Ling todiscuss sales of our new model.A: 请问，您的名字是…？B: 福斯特，约翰•福斯特, 来自威尔森汽车公司。
商务英语翻译 Unit 13
All was cleared up some time later when news came from a distant place that an earthquake was felt the very day the little copper ball fell.
- 过了一些时候，从远方传来了消息：在小铜球坠落的当天，确 实发生了地震。这一切终于得到了澄清。
形合(Hypotaxis )：指句中的词语或分句间用语言形式手 段连接起来，表达语法意义和逻辑关系。 意合(Parataxis) ：指词语或分句之间不用语言形式手段连 接，句中的语法意义和逻辑关系通过词语或分句的含义表达。
（一）英语的形合句法
１．关系词和连接词who, whom, whose, that, which, what 等， 汉语几乎不用。
- 航天飞机试飞计划 ４．名词优势造成介词优势。 The machine is in operation. 机器正在运行。 With these words, she went away. 说完这些话，她就走了。
弱式短语：
Give rise to (arouse) / make contact with (meet) / arrive at a decision (decide) / bring to a conclusion (finish) / take into consideration (consider) / conduct an investigation into (investigate) 5. 动词的弱化与虚化：be 动词和have, become, grow等系动词。 There was a tropical storm off the east coast of Florida.
秘书英语：Unit 3
Unit 3 How does a secretary manage his/her office本单元教学要求：1.了解办公环境优化的基本原则2.了解整理办公环境的基本方法3.熟悉记录管理的基本概念和原则Section 1 Bringing Order to the Office一、背景知识在工作中，我们大多数人都会不知不觉地“收集”很多东西，比如在工作中收到的公文、邮件、报告、书籍、报刊、杂志、文具等等。
无论公司大小，办公室宽窄，这种“收集”最终都会使我们的工作空间充满杂物，连我们的电脑硬盘也会由于这种习惯而被大量无关紧要的文件慢慢充满。
其实，我们只能利用这些东西当中很少的部分，却因为总量太多而不得不在需要的时候费力寻找。
我们要养成清理杂物的习惯，从而提高日常工作和生活的效率。
我们要有意识地摆脱杂物对我们工作的控制，体会“当你买一件新品时，把两件旧品送人”这句格言中的道理，创建一个井井有条的办公环境。
二、课前提问：1.What do you think an office looks like?2.What should be there in an office?3.Do you like to collect things, i.e. books, magazines, toys, gifts? Where do you putthem?4.Do you like to download movies, mp3, pictures, flashes? How do you handle them?5.What will you do to manage documents, emails, reports, stationaries and the like ifyou work in an office?6.What do you do when you don’t have enough space to store your collection s, eitherat home, in the dorm or on your computer’s hard disk or in the office?三、语言学习1.rule of thumb 老经验，小窍门。
秘书英语课件
Reading Activity 2
Mary is a secretary in an Advertising Company. Mary is the secretary to Mr. Smith, who is the senior partner of Mr. Henry in Advertising Company. One day, Mr. Smith told Mary that he had to handle an emergency and could not see Miss Joy, a customer who had made an appointment with him because he had to be involved with a report.
Exercises:
Discuss the following questions with your partner. 1. What are the three main terms of payment? 2. Which method, a kind of bank credit， is usually used among the three kinds of terms of payment? 3. Do you know the three kinds of Remittance? 4. Say something about the two kinds of International Collection?
Objectives: 1. Grasp the oral expressions of receiving visitors in the office in English. 2. Learn some useful terms of payment, insurance and shipment. 3. Learn to use the formats and usual expressions of writing terms of payment, insurance and shipment in English.